Name: Best Western Helena - Capitol Hotel
Address: 1714 11th Avenue, Helena, Montana, United States of America, Helena, Montana, US
Price range: US$96–US$176 per night
Rating: 8.1

What guests think

Best Western Helena - Capitol Hotel earns praise for friendly staff and clean, comfortable rooms, though some reviews flag an older or economy wing, pool closures, and occasional maintenance issues like slow drains, weak showers, or a broken elevator.

Breakfast at the attached restaurant is widely liked for hot, made to order dishes, but several guests found the included menu limited, hours inconsistent, or voucher details unclear. Location is convenient for the Capitol and I 15, though a few noted tricky one way streets or a less appealing immediate area. Expect welcoming service and solid value; confirm room placement and pool status to match your needs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests mention an attached bar and casino and access to a local gym; the pool and hot tub are frequently closed, under construction, or feel dated, and the elevator was occasionally out. Airport shuttle and on site parking were positives when noted.

Related guest reviews

8

Leong Peter

24 Oct 2023

·

Stayed 2 nights

We were not told that the pool was going to be shut down. We booked this hotel especially for the pool for the kids and had to end up going somewhere else to use a pool and pay a extra fee.

6

Tara

16 Aug 2023

·

Stayed 1 night

The part of the hotel we stayed in was older, and not as kept up, tub had lots of burn marks in it, no hair dryer, carpet was dirty. Bed was comfortable. Nice fridge with a freezer. But you had to go to main hotel for the pool and it was located in the basement which was a king hallway to the area where the pool was and it was like a dungeon. Change area was very old. Definitely needs to be renovated

8

Cathleen

16 Jun 2025

·

Stayed 2 nights

I judge a motel room by pillows and water pressure. Both were excellent in this location. I didn't see it for myself but I heard that the pool was under construction. And the restaurant was in a weird place, and had a bar/casino across from it.

8

Jenifer

11 Jul 2024

·

Stayed 1 night

Beds were comfy and the facilities were convenient. Elevator was not working

8

jennifer

9 Apr 2023

·

Stayed 2 nights

Room was on the small side but met our needs. Nice to have a fridge with a nice size freezer and microwave in room. Hot tub was nice, pool area a little run down. Bit of noise from the room above. On-site restaurant was a disappointment as closed by 8pm on Saturday evening, lounge was great with very friendly staff, but no open kitchen. Front desk staff, assistant manager? Was very nice, friendly and willing to go the extra mile to help with anything. Overall would stay again.

6

John

18 Jun 2025

·

Stayed 2 nights

Pool was a storage area. Bathroom was built for someone 4 foot tall.

10

Isabel

7 Oct 2025

·

Stayed 1 night

Friendly Staff, access to local gym

10

Joe

6 Sept 2023

·

Stayed 2 nights

Convenient to airport. Good shuttle service.

2

Autumn

29 Nov 2023

·

Stayed 1 night

We booked this place for the pool and when we showed up we were informed that the pool is permanently closed. Also the restaurant smells bad.

8

Brenda J

23 Oct 2023

·

Stayed 1 night

Very good except the pool and hot tub are not useable

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AI-generated summary based on recent guest reviews

Cleanliness

Most reviews describe clean rooms and a tidy property, including some spotless stays. A few report lapses such as hair on beds, unswept floors, or missed details.

Related guest reviews

8

GARY

12 Sept 2024

·

Stayed 1 night

All good but the floor in the bathroom had not been swept

8

Pete

26 Jan 2026

·

Stayed 1 night

Clean

6

Dee

1 Aug 2023

·

Unfortunately I wasn’t impressed with this motel. I understood when booking that someone of the economy rooms had new beds and floors so I requested one of these rooms, which I received. I am happy to report the bed was one of the most comfortable we’ve slept in after 24 different hotels in a row. The mattress was perfect and the sheets were very clean. The towels were also new and fluffy. But unfortunately the new floors were already dirty and the furnishings were very old. Being on the ground floor, we also heard the guests above walking around. However, on a positive note, the laundry facilities were good. We were also impressed with the lady who dealt with us on check-in (I’m sorry I didn’t get her name). Hopefully when they finally do up all the rooms, it will be a great place to stay but until then, the economy rooms are just that - economy and don’t expect anything more for what you pay for.

8

Jason

4 Dec 2023

·

Stayed 2 nights

Was fine, just fine, had to move the bed to plug in a lamp, weeks worth of dirt and debris under the bed, not being cleaned. Front desk was great on check in. Generally fine for the price

10

Lesley

17 Jan 2025

·

Stayed 2 nights

The room was spotless with comfortable beds and plenty of ports for charging electronics. The staff were lovely and the complimentary breakfast was amazing. 5/5!!

10

Isaiah

9 Nov 2025

·

Stayed 6 nights

The rooms very clean, the staff were very friendly and ver helpfull. Overall will recommend.

4

AMBER

1 May 2025

·

Stayed 1 night

Check in went good although front desk didn’t know how to book with a gift card. Once we arrived in our room, it was really big and perfect for our family. However, when we were about to settle in after a 10hr drive day, we noticed the beds were filthy and full of hair. I went to the front desk and he sent cleaners to reclean our room while we stood in the room for over an hr waiting. Once it was reclined we were super satisfied with the overall room. We did notice the elevator stopped working as well during our stay, but it got fixed. They discounted me 50$ for the inconvenience which was ok.

4

christian i

2 Nov 2023

·

Stayed 1 night

Place was clean.

10

Xiaochen

2 Nov 2025

·

Stayed 1 night

Clean room

6

David

25 Jul 2024

·

Stayed 2 nights

Not much to say. The manager was very helpful, but the rest of the place was not great. One bed had dog hair all over it.

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AI-generated summary based on recent guest reviews

Rooms

Main building rooms are comfortable and updated with very comfortable beds, while some suites offer kitchens. The separate economy wing feels small, dated or noisy to several guests, and smart TV or channel setups confused a few.

Related guest reviews

10

Cari

8 May 2025

·

Stayed 1 night

Beds were comfortable. Hotel is updated and clean. Staff was attentive and courteous. We will definitely stay again!

8

Melissa

30 Jul 2023

·

Stayed 1 night

The staff was great. Our room was clean. Room on the smaller size. If you have a pet very little options to take them potty. One tiny patch of grass.

6

Trina

15 Oct 2023

·

Stayed 2 nights

When I booked months ago for an upcoming soccer tournament, I thought I was getting a nice hotel. At the time of the checkin the employee was very friendly and the checkin process was quick. Turns out when we got to our actual room it was in an older building with the motel style doors outside. I would have never booked if I knew that would have been a possibility, especially travelling alone with my kids. Thr room was not that was pictured in the photos. Yes, I did book economy, but not that cheap. The beds were not queen sized beds, the floors had stains on them, the bathroom exhaust fan was very loud. The outside motel light shinned into the window even with the curtains closed. The bathtub had chips in it. Hot water ran out fast. My daughter commented and said the room reminded her of something you see in a movie when you rent by the hour. I will not be staying there again for tournaments nor will I recommend for others.

10

Frances

19 Jul 2025

·

Stayed 2 nights

Amazing stay were super friendly, room was current, clean, bright, quiet. Would stay again for sure.

8

Suzanne

19 Dec 2024

·

Stayed 1 night

Really comfortable room, and bed. TV channels are a little difficult to figure out, but made it work. The person in the room next door blared their TV ALL NIGHT LONG, which wasn't the hotel's fault necessarily, but it also sounded like people were going in and out of the room all night too. If it happens again I'll report it. Too bad really for an otherwise nice hotel.

6

Alan

18 Jan 2023

·

Stayed 19,375 nights

Rooms need an upgrade!

10

Nathaniel

10 Sept 2024

·

Stayed 2 nights

My stay at the Best Western in Capitol Hill was really good. The front lady Kristen did a really good job getting me checked in. This stay was pleasant, it was really quiet around that area and it was in close proximity to a Safeway in various other amenities. Made it a easy walk for food and amenities without having to drive everywhere. I was pleased with my stay. The pillows they used were really soft. Ty

10

Brett

13 Nov 2025

·

Stayed 1 night

Chris was very helpful, courteous and friendly at the front desk. Room is excellent. We're glad we chose to stay here.

10

Susan

7 Jul 2025

·

Stayed 4 nights

This was a nice budget-friendly hotel. It's obviously not a brand new facility, but everything was clean and updated, making the most of what is there. The restaurant next door had very nice breakfast - simple menu, but good food (not powdered eggs!!) The television was a bit confusing, especially if someone wasn't used to finding "LiveTV" as an app on a Smart TV, and it was confusing trying to get to the channel you wanted. I had to get my door key re-set each day which was a bit of a pain, but since my room was right behind the desk, not as much as it could have been. Staff was friendly and helpful.

10

Krystie

30 Jul 2025

·

Stayed 3 nights

Family suite was great with a kitchen area and separate living room from the bedroom. Would have loved for the bathroom to be in the middle as my boys had to go through our sleeping area to reach the bathroom but wasn’t a major thing. Breakfast was decent. Super friendly staff. Comfortable beds. Great AC. Would stay again.

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Service

Service is a standout: staff are repeatedly described as friendly, helpful, and accommodating, with shout outs to Kristen and Chris. Issues were generally addressed promptly, and staff assisted with shuttles and special requests.

Related guest reviews

10

Amaan

11 Nov 2025

·

Stayed 1 night

Staff helped me store my cargo and keep it safe. Excellent service.

10

LaCola

27 May 2024

·

Stayed 3 nights

Kristen at rhe front desk was great. She cared about our time spent in Helena and wanted to hear about or adventures when we got back in the evening.. she was very helpful when we needed an extra pillow or blanket.

10

Caroline L

30 Sept 2025

·

Stayed 4 nights

The staff were outstanding and very helpful. Call for a shuttle from the airport--they are more than willing to help and this can save you a verrrry long wait for an Uber.

10

Richard

9 Nov 2025

·

Stayed 2 nights

Although there was a mixup and confusion during our checkin process, the staff made arrangements to accomodate us. Staff was very kind and helpful. Rooms were clean and breakfast was outstanding. Special thanks to Kristen who allowed our special needs group access to a conference room where they could sit and enjoy their lunch

10

Susanne

10 Dec 2024

·

Stayed 1 night

Front desk staff was excellent!!

10

Brett

13 Nov 2025

·

Stayed 1 night

Chris was very helpful, courteous and friendly at the front desk. Room is excellent. We're glad we chose to stay here.

10

Viola

6 Sept 2025

·

Stayed 1 night

The front desk gentleman was friendly and helpful. The room was clean and comfortable. The location was central to a lot of businesses. I will definitely stay at this location in the future. Thank you for a wonderful stay.

10

Stormy

20 Sept 2025

·

Stayed 1 night

Great service

8

Jodi

27 Aug 2023

·

Stayed 1 night

The first room in the separate building was not so quiet, but after addressing it to the front desk; Kristen was very apologetic and was able to provide another room right away. The staff it top notch and a pleasure to work with. 5 star staff!

10

Timothy

8 Nov 2025

·

Stayed 2 nights

Everyone was super nice. The front desk helped me out so many times

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Location

Common feedback highlights a convenient spot near the Capitol and I 15. A few guests struggled with one way streets or felt the immediate area less appealing.

Related guest reviews

10

slater

4 Nov 2025

·

Stayed 1 night

Hotel is a nice place, in a good location. Clean and quiet.

10

Birgit

25 Jul 2024

·

Stayed 1 night

Great room, nice breakfast, very friendly and helpful staff. The neighborhood is a bit sketchy, but conveniently close to the interstate.

10

Valerie

16 Oct 2024

·

Stayed 1 night

It was conveniently located close to the Capitol.

10

Troy

29 Nov 2025

·

Stayed 1 night

Very nice Place and location

10

Wyatt

12 Dec 2024

·

Stayed 1 night

The hotel is great with excellent cleaning staff and excellent front desk staff. The roads in Helena are terrible and confusing making it difficult to get to the hotel. With one way streets all over and crazy traffic, you really have to make a strategy on how to get to the parking lot and not get frustrated when the first couple of attempts fail. Hotel is awesome though.

10

Robert

25 Jan 2026

·

Stayed 1 night

All of the above great place to stay good location....had a good trip thanks guys.

10

Jamie

27 Jul 2025

·

Stayed 1 night

Great location. Dining options close by

10

slater

4 Nov 2025

·

Stayed 3 nights

Overall the hotel was in good shape. Clean and tidy. Quiet stay, good location.

10

Chelsea

31 Aug 2023

·

Stayed 1 night

love the location, will book again

10

Suzy

15 Jul 2025

·

Stayed 5 nights

Tidy hotel, convenient location.

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AI-generated summary based on recent guest reviews

Dining

Cooked to order breakfast at the attached restaurant earns many compliments, though several guests found the included options limited or timing inconsistent, and vouchers were sometimes confusing. Gluten free choices were not available when mentioned.

Related guest reviews

10

Rhe

2 Nov 2025

·

Stayed 3 nights

The breakfast was one of the best motel breakfasts I have ever had, with real eggs, bacon, sausage one morning, and French toast, bacon, and hash browns the next.

10

Richard

9 Nov 2025

·

Stayed 2 nights

Although there was a mixup and confusion during our checkin process, the staff made arrangements to accomodate us. Staff was very kind and helpful. Rooms were clean and breakfast was outstanding. Special thanks to Kristen who allowed our special needs group access to a conference room where they could sit and enjoy their lunch

10

Anne

15 Jun 2025

·

Stayed 2 nights

It was a wonderful stay in Helena! The staff were the most friendly and helpful hotel staff we have ever encountered! The room was clean, beds were comfortable, and the showers were hot. What more could you ask for? Oh! The breakfast was great next door at The Crooked Frog.

8

Marie

20 Apr 2025

·

Stayed 2 nights

It's an older building but the room was nice and comfortable they restaurant however with the free breakfast was one of the worst places I've ever eaten in my life it was absolutely horrible

10

Amy

4 Oct 2025

·

Stayed 1 night

For the price this was a great hotel to stay at. Awesome made to order breakfast. Very clean

10

Jeffery

20 Sept 2025

·

Stayed 1 night

Front desk staff was very nice. Room was clean, very comfortable bed. Breakfast was made to order and good.

8

Debra

23 Aug 2025

·

Stayed 1 night

Great bed and pillows! Great breakfast. My only complaint is or coffee maker didn’t work but the lobby had coffee.

8

Christopher

20 Jul 2024

·

Stayed 4 nights

Had a very nice stay here. Beds are very comfortable, rooms are very nice for the price. Staff was good. Included a $10 breakfast voucher for the restaurant which was a surprise. Only down side was the elevator was broken, nice staff member carried the suitcase for me up the stairs when we got there. Would stay here again

8

Ken

2 Oct 2025

·

Stayed 1 night

Location; reasonably priced for the area. Breakfast was funky, in an adjoining restaurant that looks like it’s on the way out. It carries the Best Western logo, but a strange setup.

8

Tom

26 Aug 2024

·

Stayed 1 night

Comfortable room but overpriced. If you wanted breakfast it was not included in room price, it would have cost you an extra $20.00 per adult. Needless to say we ate elsewhere.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$97
February	US$104
March	US$106
April	US$106
May	US$144
June	US$183
July	US$174
August	US$156
September	US$146
October	US$130
November	US$116
December	US$98

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $119	3 $106
4 $97	5 $96	6 $97	7 $123	8 $106	9 $119	10 $132
11 $97	12 $98	13 $98	14 $98	15 $98	16 $98	17 $98
18 $103	19 $98	20 $98	21 $98	22 $98	23 $102	24 $98
25 $98	26 $98	27 $98	28 $98	29 $104	30 $98	31 $103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $169	18 $160	19 $160
20 $133	21 $137	22 $149	23 $146	24 $151	25 $176	26 $176
27 $144	28 $144	29 $143	30 $144

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Annex Building

Standard Room, 1 King Bed, Kitchenette (Larger Room)

Standard Room, 2 Queen Beds, Refrigerator

Standard Room, 1 King Bed, Refrigerator & Microwave, Annex Building

Family Room, Multiple Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-In Shower)

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Family Suite, 1 King Bed, Refrigerator & Microwave

Suite, 2 Queen Beds, Refrigerator & Microwave (Larger Room)

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Helena - Capitol Hotel

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Prices for upcoming dates