Name: Hyatt Place Greenville Downtown
Address: 128 E Broad Street, Greenville Downtown, Greenville, South Carolina, United States of America, Greenville, Greenville County, US
Price range: US$118–US$698 per night
Rating: 8.9

What guests think

Hyatt Place Greenville Downtown earns high marks for its central, walkable location and generally clean, spacious rooms, with many guests praising friendly staff, comfortable beds, and convenient access to the Peace Center, restaurants, and downtown attractions.

Common frustrations include paid or valet-only parking, early-ending or non-included breakfast, and occasional maintenance problems like broken window shades, weak shower pressure, or room temperature control. Some guests also reported intermittent service lapses, billing glitches, overbooking moves, elevator or power outages, and inconsistent noise from neighboring rooms or pets. Expect a convenient, comfortable base downtown with occasional trade-offs to consider.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a pool and a lobby bar. Parking is often valet-only with a public garage across the street; guests also reported occasional elevator outages and sporadic power interruptions.

Related guest reviews

6

Anthony

7 Sept 2025

·

Stayed 2 nights

We came to celebrate our 10 anniversary. The Faculty was awesome, But, the elevator was down and we were in the 3rd floor. So we constantly had to walk up and down 2 flights of stairs

6

Erica

17 Apr 2025

·

Stayed 1 night

The only reason the facility gets a 3 is not because of the hotel itself.. I’m giving a 3 because the hotel offers a third party company for valet. Valet parked my car that night but valet was not available the next morning. I had to go find my own car which is fine if I had not paid for valet.

10

Amber

13 Jun 2025

·

Stayed 1 night

Our stay was absolutely amazing! Hands down the cleanest hotel in the state! The pool area was also top notch!

10

James

28 Sept 2025

·

Stayed 1 night

Upscale lobby with an outdoor putting green! Very nice room with a super comfy bed. Shower was delightful. Very enjoyable stay.

8

Dylan

3 Aug 2025

·

Stayed 1 night

Hotel was nice and clean. There is no free parking. Hotel offers valet for $25. There is a garage across the street for $7 a day.

2

Raymond

8 Sept 2025

·

Stayed 2 nights

The elevators were out when we arrived on Saturday and were out this morning when we were checking out. We had to lug our belongings down 4 flights of stairs x2. Not worth the money at all. The rooms were subpar, the electrical outlets didn’t work, house cleaning didn’t come to our room.

10

RICHARD

23 Apr 2025

·

Stayed 1 night

Nice place but you have to valet

10

Benoit

17 Mar 2025

·

Stayed 1 night

Very close to downtown and really cool including sport and pool facilities!

6

Clyde

30 Jun 2024

·

Stayed 1 night

They lost power at 10pm in a very hot/ humid city. No AC and no lights. Hotel should have backup system in place. Im sure it happens a lot at this location. Bad managment of how to deal with loss power. Not accecptable!! Fix it now!!!

10

William

25 Oct 2024

·

Stayed 2 nights

Valet parking is the only option.

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Cleanliness

Reviews frequently describe the property and rooms as very clean. A minority reported lapses such as mold or residue in bathrooms, dust, occasional hair or stains, and sporadic missed housekeeping.

Related guest reviews

10

Rebekah

14 Dec 2025

·

Stayed 1 night

Friendly staff. Easy to check in. Clean rooms

10

Gerald

2 May 2024

·

Stayed 3 nights

CLEAN--Friendly and helpful staff--Walkable

10

Amber

13 Jun 2025

·

Stayed 1 night

Our stay was absolutely amazing! Hands down the cleanest hotel in the state! The pool area was also top notch!

4

Cassie

9 Jan 2023

·

Stayed 19,365 nights

Let’s talk Pro’s & Con’s of this place. Pro’s, the staff was wonderful, pool was fun, breakfast was good and the hotel was beautiful. Con’s, our 1st room smelled so bad we had to move, hair in shower and restroom. 2nd room, a bed bug in the pull out couch and stains/hair in sheets on bed. We won’t be back.

8

Steven

9 May 2025

·

Stayed 1 night

Good value as it was cheaper than comparable options. Staff was great, facilities are nice but was some dirt on floor in our bathroom, and whatever they used to mop floors made them feel kind of greasy, but all around we were still pleased with our choice of hotel.

6

Raymond

21 Oct 2023

·

Stayed 6 nights

Everything was great except the mold in the shower. Asked the staff twice to have it cleaned and they said they would but it never was

10

Ashley

14 Jun 2025

·

Stayed 1 night

We were in town for a college orientation and just stayed one night. Excellent valet and check in desk. Spacious and spotless room. Have already booked this again for parents weekend!

10

Penny

22 Feb 2024

·

Stayed 1 night

What a great Hyatt Place. Staff were incredible and friendly. Lobby and our room were very clean. Breakfast was very good as well.

8

Preston

24 Feb 2024

·

Stayed 1 night

Close walk to Main Street and lots of other downtown areas! Beautiful view from the room, great breakfast, and super friendly staff. Our room was clean except for some old bar soap left in the shower.

6

Laurie

13 Oct 2025

·

Stayed 3 nights

Lax housekeeping. Ice bucket and glasses covered in sticky goo. Found previous guests Apple iPods in case under the bed. Shame housekeepers don’t check there. Window blind would go up and then not come down, come down and not go up. Noisy drunken guests next door.Thank goodness I had a sleep mask for the broken window shade and ear buds for next door neighbor.

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Rooms

Rooms are generally spacious, modern, and comfortable, with many guests praising quiet stays and good beds. Reported issues include malfunctioning blackout shades or lights, weak or tepid showers, tricky climate control, occasional noise, and intermittent TV/internet outages.

Related guest reviews

10

Eric

4 May 2025

·

Stayed 1 night

Clean, new, but water pressure sucked.

8

John

29 Sept 2025

·

Stayed 1 night

Overall, a wonderful room in a nice location. Greenville is awesome! One drawback, and this seems to be a problem across almost all hotels. Thermostat control. Making the room warmer was almost impossible. Finally, I inadvertently turned the fan off, and that was good enough for me. If they are not going to install easy-to-use thermostats, then they could at least provide clear instructions, or a link to a YouTube video about it.

6

Jeff

7 Jul 2024

·

Stayed 2 nights

Poor showers, tepid water and weak stream.

8

Amelie

12 Sept 2025

·

Stayed 1 night

Excellent location right downtown and close to reedy falls trail. large comfortable room and amenities. Staff was very friendly and helpful! Would stay here again!

8

Thomas

9 Aug 2024

·

Stayed 1 night

Overall, a great place with convenient downtown location. All of downtown is within walking distance. The location is also surprisingly quiet. The hotel and room were exceptionally clean, and the breakfast was better than most hotels. We never did see evidence of the advertised in hotel restaurant. The only negative aspect was the bed. The mattress was old and sank to the middle. It provided no support.

10

Paige

1 Jun 2025

·

Stayed 1 night

Beautiful lobby, fantastic corner room. Comfy bed!

6

Keith

8 Jul 2024

·

Stayed 1 night

Shower wasn't hot also our electronic blinds were broken so you couldn't get them to raise and lower. It appeared this was an ongoing problem by the condition of the controls.

2

lauren

30 Jul 2025

·

Stayed 1 night

Finally got the temp down to 81. It was 89 upon entering room. Attempting to get ready and apply makeup in a room that is nearly 90 is miserable. I call the front desk and they seem uninterested to help even an hour and a half of it running and not coming down temp wise. The night staff finally moved me rooms at 1130.

10

Angel

24 May 2025

·

Stayed 2 nights

Excellent location, large rooms.

6

Amer

15 May 2025

·

Stayed 3 nights

The motorized window shade was broken for all 3 nights, making it difficult to adjust the view and sunlight. The desk manager did not seem to take the matter seriously. When we complained multiple times, his only response was that he had offered to move us to a queen bed room. Since we had booked a king size, this was just an offer to move to an inferior room. A simple apology would have been a better response, or if he wanted to show concern he could have offered something like taking off the breakfast or parking charge. Disjointed in Hyatt's customer service, if not its inability to repair a mechanical defect for 3 days, 2 off which were weekdays.

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Service

Staff are widely described as friendly, welcoming, and helpful, including valet and front desk teams. However, guests also noted inconsistent experiences around responsiveness, billing or overbooking, and communication about fees and breakfast times.

Related guest reviews

10

A

16 Jun 2024

·

Stayed 1 night

Had an awesome stay for a quick turnaround trip. The staff was helpful, knowledgeable, and attentive. 10 out of 10, highly recommended.

10

Andrew

1 Sept 2024

·

Stayed 2 nights

The staff was excellent. They were extremely helpful, especially when we left some belongings behind. Parking across the street was very easy and the location can't be beat!

6

Ivan

4 Sept 2024

·

Stayed 2 nights

When I arrived no body was at front desk to do my check in, I had to wait about 30 minutes and housekeeping was knocking my door 3 hours before I do my check out that’s disgusting

6

Michelle

22 Nov 2024

·

Stayed 1 night

I was traveling solo with my 17 month old daughter, and I booked this about 10 minutes before showing up when my original accommodations didn't work out. The hotel itself was fine, but when I arrived, no one was at the valet stand and there was no sign saying they'd be back. After driving 7 hours that day, I sat in the driveway waiting while my daughter napped in the back. I finally called the front desk to ask if someone was available and they assured me they were probably parking another car and would be back soon. Normally, this wouldn't bother me, but this was the only parking option. When the attendant arrived, he was short with me about not parking on the correct side of the road, even though the I was where all the signs were pointing with literal arrows. I had a ton of bags, and not once did he offer to help. I had to ask if he could grab a cart for me. It was super wobbly and he just stood there and watched me struggle. Same thing in the morning! It was the same attendant and I got the same treatment even though I left a tip when I used the link to have the car ready. I'm a successful business owner, but I look much younger than I am, especially on a roadtrip. I feel like he didnt treat me the same as other customers, or at least I hope he doesn't treat everyone like he did me. I appreciated the standard later check out, but had an awful first and last impression.

4

Aundeanea

30 Aug 2024

·

Stayed 1 night

Your establishment charged me double for a charge that I had already paid for. Two fromt desk clerks were unable to assist me and told me that the manager would call. She never called and it’s the end of the business day.

2

Sebastian

2 Aug 2024

·

Stayed 1 night

The oversold the rooms and sent me to a lesser quality hotel. Beware.

10

Allen

29 Sept 2025

·

Stayed 1 night

From the moment we arrived until we left the staff was very customer service oriented. Was willing to share and always had a smile!

10

Robert

4 Aug 2025

·

Stayed 1 night

Front desk clerk gave a warm welcome and was very accommodating. Vale easy! Easy transition with check in and check out!! We will be back!!

10

Amy

15 Jun 2025

·

Stayed 2 nights

Staff was very friendly and helpful. Great experience!

6

Amer

15 May 2025

·

Stayed 3 nights

The motorized window shade was broken for all 3 nights, making it difficult to adjust the view and sunlight. The desk manager did not seem to take the matter seriously. When we complained multiple times, his only response was that he had offered to move us to a queen bed room. Since we had booked a king size, this was just an offer to move to an inferior room. A simple apology would have been a better response, or if he wanted to show concern he could have offered something like taking off the breakfast or parking charge. Disjointed in Hyatt's customer service, if not its inability to repair a mechanical defect for 3 days, 2 off which were weekdays.

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Location

Consistently praised for being central and walkable to Main Street, the Peace Center, Reedy Falls, restaurants, and shops. Many guests parked once and explored downtown on foot.

Related guest reviews

10

Cari

5 Jun 2024

·

Stayed 1 night

Great location to the Peace Center

10

David

19 Jun 2025

·

Stayed 1 night

Location

10

Faiq

13 Mar 2024

·

Stayed 2 nights

Clean, great location and friendly staff

10

Jason

1 Dec 2025

·

Stayed 2 nights

Great place to stay close to downtown!

10

Melissa

17 Mar 2025

·

Stayed 2 nights

great location - within steps of Main Street

10

Stanley

13 Oct 2023

·

Stayed 5 nights

Great location. Easy walk to the restaurants and shops of downtown Greenville. Friendly staff who were prompt in responding to every request.

10

Wesley

5 Jun 2023

·

Stayed 1 night

Great option for downtown activity!

8

Amelie

12 Sept 2025

·

Stayed 1 night

Excellent location right downtown and close to reedy falls trail. large comfortable room and amenities. Staff was very friendly and helpful! Would stay here again!

10

Jordan

2 May 2025

·

Stayed 1 night

Great location. Near the Peace Center. Walkable.

10

Isaac

2 Sept 2025

·

Stayed 1 night

Great place within walking distance to all of the downtown favorites!

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Dining

Breakfast is often praised for quality and variety, but several guests say it ends early and is not always included as expected. Bar and food service can be limited at times, with occasional delays or reduced menus.

Related guest reviews

10

Katherina

26 May 2025

·

Stayed 1 night

We really enjoyed our stay at the Hyatt place. The employees were polite and very helpful and the breakfast was great.

6

John

27 Feb 2024

·

Stayed 1 night

We were not told breakfast closed at 9 AM. The gentleman running it offered to do a go box for us and he was nice but we still missed it because we didn't know and I was unhappy about that.

8

Phil

2 Mar 2025

·

Stayed 1 night

Everything was great accept the breakfast. We always stay at Hyatt's and this time the breakfast options and quality were not good at all. We left and went to pay for breakfast at the Westin Hotel.

10

Debra

6 Feb 2025

·

Stayed 1 night

Fantastic staff, easy checkin, large comfortable room. The kitchen could use some tlc, they were only able to offer one menu option at the bar, a hamburger, due to the fryer being broken. It was really good though!

10

Ashley

2 Mar 2023

·

Stayed 1 night

Such a great spot close to everything in downtown Greenville. Not just saying this, but the breakfast buffet was hands down one of the best I've had at a hotel! We'll be back!

8

Clyde

14 Mar 2024

·

Stayed 2 nights

Nice hotel, great location within easy walking distance of everything downtown. We encountered two issues: the main light in our room was nonfunctional and though we reported it to the front desk they never relayed it to Maintenance. Also they told us breakfast went 'til 10:00 am, but it was only 'til 9:00. So we lost out on breakfast, which we learned the next day was VERY good - so, bummer.

6

Brandon Elise

23 Jun 2024

·

Stayed 3 nights

The property is a bit old but seems to be well maintained. Housekeeping did a good really good job. My only complaint is breakfast is only served until 9:00 am and it’s a very sparse selection

10

Shannon

24 Oct 2025

·

Stayed 2 nights

Impressed with the variety of options and taste of food at breakfast. Hotel was affordable in relation to downtown. Beds we’re comfortable.

8

Deborah

16 Feb 2023

·

Stayed 2 nights

We liked staying at the Hyatt Place Greenville. Our only complaint is the bar food served in the evening. My husband order a pizza that was served to him still frozen in the middle. The hotel did not charge us for the pizza but we had to leave the hotel to find food elsewhere.

10

Joe

24 Aug 2025

·

Stayed 1 night

Staff was attentive as soon as I walked in as were the breakfast staff. Great breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$146
February	US$193
March	US$251
April	US$209
May	US$221
June	US$239
July	US$175
August	US$197
September	US$218
October	US$255
November	US$223
December	US$158

Su	Mo	Tu	We	Th	Fr	Sa
				1 $237	2 $529	3 $530
4 $134	5 $257	6 $462	7 $669	8 $472	9 $698	10 $360
11 $118	12 $201	13 $276	14 $276	15 $276	16 $340	17 $422
18 $150	19 $239	20 $232	21 $250	22 $270	23 $625	24 $617
25 $142	26 $181	27 $293	28 $173	29 $157	30 $186	31 $198

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $189	18 $267	19 $334
20 $168	21 $208	22 $265	23 $519	24 $288	25 $170	26 $304
27 $126	28 $388	29	30 $300

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed (Specialty)

Room, Multiple Beds (2 Queenbed & 1 Sofabed)

Room, Multiple Beds, Accessible, Bathtub (2 Queenbed & 1 Sofabed)

Room, 1 King Bed with Sofa Bed, Accessible (Shower)

Room, 1 King Bed with Sofa Bed

Room, Multiple Beds (2 Queenbed & 1 Sofabed, High Floor)

Room, 1 King Bed with Sofa Bed (High Floor)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Greenville Downtown

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Prices for upcoming dates