Name: Hotel Indigo Hakone Gora by IHG
Address: Kigaujishinden 924-1, Gora, Hakone, Ashigarashimo District, Japan, Hakone, Kanagawa Prefecture, JP
Price range: $322–$1,032 per night
Rating: 9.03

What guests think

Travellers praise Hotel Indigo Hakone Gora by IHG for in-room private onsen baths and exceptionally friendly staff, while recurring comments note its quiet riverside setting feels remote, with steep walks to Gora and reliance on helpful hotel shuttles.

Guests consistently highlight the excellent breakfast and enjoyable on-site dining, though some find prices high and recommend securing dinner reservations. Rooms are modern, spacious and relaxing, but a few mention housekeeping lapses or minor maintenance issues. Some were disappointed by construction-affected river views, occasional noise, or that the public onsen operates as a coed spa rather than a traditional hot spring. Expect a contemporary, tranquil escape with strong service and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Popular facilities include private in-room baths and a coed public spa/onsen, a riverside footbath, and a small gym. A few found the public onsen busy or less traditional.

Related guest reviews

10

Mathieu

Aug 9, 2025

·

Stayed 2 nights

Super onsen et salle de fitness

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10

Nicole Samantha

Sep 10, 2025

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Stayed 2 nights

clean, location wise there's a 7 eleven nearby. The private onsen in the balcony is very nice. Common onsen has a jacuzzi and a sauna. Swimwear is required in the common onsen which was convenient for our group. Would definitely book here again!

10

Olivia

Nov 3, 2025

·

Stayed 3 nights

This was a lovely hotel. The shuttles they run are very helpful. The restaurant was delicious. The foot bath happy hour outside looking at the river was fantastic. We had a "private onsen" room but it was really a bathtub on the deck (more sento), not groundwater, but still very nice. The hotel onsen is also a very nice spa, but not an onsen in the traditional sense. The pricing was higher when we checked out than represented on Expedia so FYI.

10

Eric

Apr 28, 2025

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Stayed 2 nights

Beautiful property & excellent beautifully appointed rooms, with private onsen experience. What I didn't like: Public Onsen was noisy and busy Breakfast price (4400/person) is very expensive ! Dinner reservation not that easy to get

10

KRISTEN

Oct 12, 2024

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Stayed 2 nights

Really beautiful property tucked into the side of the mountain. Private onsen on the balcony overlooking the river and mountains was a dream. The public onsen was fabulous, I didn't want to leave! Easy walk up the hidden stairs to get to Gora restaurants and the ropeway over Mt hakone to see the lake and shrines. The on site restaurant was pretty good, too, I loved the chef tasting menu. 24 hour gym and room service. Everything you could want in a hotel!

10

ROSA

Jun 7, 2025

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Stayed 2 nights

Amazing hotel, great amenities

10

Chad

Nov 5, 2025

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Stayed 1 night

The onsen was fantastic both public and private in the room. Staff were incredibly friendly and helpful. The rooms were spotless and we'll appointed. Superior location in beautiful setting

10

Yaron

Apr 30, 2025

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Stayed 1 night

Spa hotel, amazing facilities, great rooms

10

Colette

Apr 25, 2025

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Stayed 2 nights

Fantastic staff. Free shuttle bus from/to Odawara station. Very organised. Stunning spacious room with wonderful amenities. River view and private onsen beautiful. Public footbath and onsen (swimwear required!). Great location for using Hakone Free pass - there is even a quiet, walkable 20 minute shortcut to Gora train, funicular/cable car station if you are fit enough for lots of steep steps and want a lovely leafy walk! Restaurant in the evening was great- a little suited to western tastes including vegan. There is also a convenience store opposite the driveway.

10

Brian

Jul 14, 2025

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Stayed 1 night

Our party of 11 thoroughly enjoyed our stay at this property. Everything from check-in to all the facilities were all amazing experiences. Their shuttle bus service was great, nothing to be concerned about at all. The shared facilities are the best we've seen on in the trip including a much needed 24 hour gym. In addition, the rooms are to die for, really happy we stated and would do so again on our next trip! Thanks!

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Cleanliness

Overall cleanliness is praised, with many describing rooms as spotless. A few report lapses such as dust, cobwebs, clogged drains, stains, or an isolated pest sighting.

Related guest reviews

10

IZUMI

Nov 8, 2025

·

Stayed 1 night

到着時の応接から、帰るまでスタッフの対応はホスピタリティに溢れた素晴らしい対応で感心しました。夕食、朝食共に施設内レストランでの提供でしたが、こちらも美味しいとか言いようがない程の美味しさでした。近隣にある他の施設も使った事がありますが、次元の異なる美味しさだと思います。客室も清潔で、使いやすい仕組みとなっています。ベットも好みの固さで良く眠れました。客室のお風呂も温泉を引き込んでおり、湯浴みを楽しめました。改善ができるならと思う点は、風呂場の水捌けに工夫が居ると思う川側は景観が残念に感じる。川向こうの建物が近く、景観を損ねている事、露天なので簾を落として入らざるを得ず、結果的に景観については、無かった事にせざるを得ないです。以外は、パーフェクトな施設です。また美味しい食事と心地よいサービスを受けに行きたいと思います。

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6

Vivian

Aug 6, 2024

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Stayed 1 night

The restaurant dinner is average only. A bit disappointing with the upgraded wagu steak. Also there was a big cockcroach at the pillow in one of the bed at the hotel room. This caused bad experience and couldnt sleep thinking of bugs in the room.

8

Paul de

Nov 6, 2025

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Stayed 2 nights

Clean room, good location, on site parking, breakfast amazing, in room hot tub/onsen

10

Kuan-Chun

Feb 3, 2025

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Stayed 2 nights

Nice and clean

6

Deborah

Nov 15, 2024

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Stayed 1 night

The room was a bit dirty. When we checked into our room, we discovered the toilet seat had an existing pee spot. We had to wipe it. The shower glass door had water stains which tells me that it hasn’t cleaned for awhile. The shower tiles had mold. So cleanliness wasn’t up to par. The property is welcoming and beautiful though. It has a variety of food for the breakfast selection.

10

DANDONG

Nov 1, 2025

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Stayed 1 night

Clean room, staff are very friendly and helpful.

10

carson

Jan 30, 2026

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Stayed 1 night

Beautiful room, super clean, amazing service, and wonderful amenities

8

Kam Wah Cindy

Dec 20, 2022

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Stayed 19,342 nights

Clean and spacious room

8

Charles

Nov 12, 2025

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Stayed 2 nights

How beautiful the whole hotel was in general and we enjoyed the wonderful staff. Room was very clean when first arrived and the hotspring bath was a delight.

2

taiko

Mar 5, 2023

·

Stayed 1 night

排水溝が詰まってて気持ち悪かった

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Rooms

Rooms are modern, spacious and comfortable, often with private balconies and onsen; beds are widely liked. Some report noise (river, construction, or soundproofing), disappointing views, or uncomfortable sofa beds.

Related guest reviews

10

Abigail

Nov 24, 2025

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Stayed 1 night

my husband and i came to the Hotel Indigo Hakone for a night during our honeymoon. this stay was definitely a highlight of our trip. the room was absolutely gorgeous with our private outdoor bath. the surrounding area was beautiful to look at. we had a very relaxing time and experienced great service from the staff. we also enjoyed the convenience of the free shuttle bus from the odawara station.

8

Peter

May 10, 2024

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Stayed 3 nights

Nice modern hotel with good facilities and attentive staff. Good selection of Japanese and western food. Not really walkable from Gora due very steep steps down narrow path to hotel. Road has no pavement. Hotel offer regular shuttle service to and from both Goya and Odawara. Hotel is next to river Haya river but several sluce gates directly outside make a lot of noise noticeable from within room.

10

Y

Aug 23, 2025

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Stayed 1 night

Beautiful, classically decorated interior spaces and my room looked at an area of forest covered mountain. Breakfast was lovely with a nice mix of Japanese and western selections (and a beautifully decorated cappuccino). Staff was incredibly friendly at check-in and check out. Room was clean and elegantly appointed. The bathroom was unbelievable Overhead rain shower and a soaking bath. Immaculate tiles. Main drawback is that the hotel is situated at the end of a fairly poor street in an urban area without any access to green space (the mountain behind the property is quite steep and without any walking area).

2

Gad

Nov 21, 2025

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Stayed 2 nights

We stayed at the hotel for two nights. We booked a room with a private onsen on the balcony and a river view. The high price matched the type of room and the hotel, and we expected a pampering experience — but it turned out to be a major disappointment. Right across the river, directly facing the balcony, there is an active construction site. The noise is terrible, and the view is especially unpleasant and completely lacking any sense of tranquility. Soaking in the private onsen was accompanied by unbearable loud noise — the exact opposite of what you’d want after a day of sightseeing. We complained at the front desk and learned that the hotel was fully booked. As compensation for the inconvenience, we received a box of cookies. I’m not sure what was more insulting and frustrating - marketing the room as a luxurious onsen experience, or getting cookies as compensation along with the manager’s very sincere apology. The next morning, at 10:30, just as we were about to leave the room for our day trip, we got a call from the front desk saying a different room had become available. We didn’t want to waste the morning packing and moving, so we declined. Days in Hakone are short, it gets dark early, and every minute counts. Additionally, there were three of us in the room, and the pull-out sofa was extremely uncomfortable. The mattress felt like something you’d find on a camping trip. Indigo hotels are considered upscale, with special design and a level above the standard exper

10

Sam

May 13, 2025

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Stayed 1 night

Excellent service, food, river view and private onsen is excellent

10

Kathryn

Nov 15, 2025

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Stayed 2 nights

Good hotel near Gora - you can take shuttle or walk 15” up some steep sets of stairs if you are up for some exercise; most common areas look newly updated in last several years; nice private Onsrn on room balcony was used a lot!

10

ALICIA

Dec 31, 2025

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Stayed 1 night

The room was fantastic! If you want to sleep well, sleep on these beds. The food is really good. Make reservations for dinner and activities. Get a room with a view!

10

Klein Mark

Nov 26, 2024

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Stayed 2 nights

The rooms were spacious!

6

Anthony

May 1, 2025

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Stayed 1 night

The hotel itself is great. Really well designed rooms with thoughtful touches. The staff were attentive, friendly and accommodating. The shuttle bus was reliable which is helpful as you’re not within easy walking distance of nearby restaurants although there is an excellent sushi restaurant on the other side of the river I recommend walking to. What did impact my experience however was the terrible soundproofing of the rooms. I could hear the elevator noises, guests walking above me, other rooms pouring baths and very clearly the guests staying next door who decided to have a “loud party” until the early hours with screams throughout the afternoon and evening. You will be able to hear conversations and guests using their bathroom. It’s a huge shame as you check in to this hotel for peace and tranquility. I overheard other guests share the same remarks during breakfast. Unfortunately for the soundproofing I am unable to recommend it.

10

Diem Anh

Nov 11, 2025

·

Stayed 3 nights

Clean room, beautiful views.

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Service

Service is consistently described as warm, attentive, and multilingual, with useful shuttle support. Occasional complaints mention slow or limited shuttles, check-in delays, housekeeping scheduling mix-ups, or inconsistent advice.

Related guest reviews

10

Vincent

Feb 8, 2026

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Stayed 1 night

Staff at the hotel were very friendly and looked after my needs during my brief stay. They were able to recommend available services, and were accommodating to any needs I had. The room at the hotel was designed for comfort, and was clean and organized once I was ready for check in. The use of smart technology and smart devices was also convenient, as it made it easy to control the various devices in the hotel room right from my bedside. The private onsen bath was also very convenient and comfortable for myself as a solo traveler.

10

Anjila

Oct 18, 2025

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Stayed 1 night

Impeccable service. The staff truly goes above and beyond to make your stay amazing! I would definitely stay here again in the future.

4

Bengt

Nov 9, 2023

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Stayed 2 nights

My partner and I are experienced travelers, but unfortunately, we found this hotel to be quite disappointing considering its price. Here’s why: • Our room wasn’t cleaned when we returned at 5 pm. Surprisingly, the reception staff claimed that we had declined cleaning for environmental reasons, even though no one asked us during check-in. We had to request them to at least clean the garbage, change the towels and give us two bottles of water (seems like greenwashing). • The hotel’s location is inconvenient; they need to pick you up and drive you to Gora. When we called for a pickup, we were kept on hold and nothing happened, so we had to take a taxi. • The fish of the day at dinner was the same on both days. • The hotel’s surroundings felt more like an industrial area. • The service was impersonal, and the staff seemed more like on the field work. I hope this feedback doesn’t come across as overly negative, but compared to our previous stays at two excellent hotels, our experience here was quite disappointing.

10

Yenn Dar

Feb 15, 2024

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Stayed 1 night

Spacious and comfortable room with in room onsen tub. Breakfast buffet was delicious. Excellent service too! 👍👍👍

8

Christa

Feb 25, 2024

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Stayed 1 night

Absolutely loved our stay at the hotel Indigo Gora. We stayed for one night. Highlights were the public onsen spa and the spa tub in the hotel room. We made a reservation for dinner at the hotel and the food was wonderful! Breakfast was also lovely. Staff were helpful and very kind. Our only negative was the advice from the front desk about suggesting we take the hotel shuttle to odawara, instead of the train. They quoted it would take 45 mins door to door, and said it was faster than taking the train. We allowed loads of time (1hr45mins) for us to get to our Shinkansen train in odawara. The shuttle was as so incredibly slow! Inching along the road, with mostly one way roads so you had to wait for oncoming traffic to pass first. We bus took 1hour45 mins exactly. We missed our train by 5 mins which was very frustrating after allowing so much time to get there, and we had to book another train to Tokyo where there was only availability 2 hours later. Strongly recommend going via the train, it’s much faster than taking the hotel shuttle.

6

Laura

Oct 27, 2023

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Stayed 3 nights

While the room was comfortable and breakfast good, staff service was below average, especially at the front desk. They can’t seem to give information on things to do, make restaurant reservations and give off a vibe that they’re very unhappy working there. On one of the nights, my friend fell on the property road on her way to 7-11 due to insufficient lighting. They didn’t seem to care, and we had to search for clinics online for them to call. Finally one of the staff with better attitude brought some meds out. The next day, we wanted more meds for friend’s swollen ankle and the staff directed us to get them from 7-11. We asked if there was a pharmacy nearby and the staff said no. We found one just outside of the hotel. So stay here for the room and breakfast, but don’t expect much customer service.

10

Sohee

Sep 10, 2025

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Stayed 1 night

This was one of the best hotels I’ve stayed at. Beautifully decorated, clean, new and spacious. Staff were very friendly and exceptionally helpful. Amazing service and facilities. Check-in process was so nice - we were seated in the nice lobby area while they took care of all paper works and luggage. Transportation from/to Odawara station made the trip so convenient. I can‘t say enough good things about this place and I would definitely go back.

10

Zoe

Feb 9, 2026

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Stayed 1 night

Room was great as was the onsen. Staff were very helpful and welcoming. The shuttle to Odawara helped us get back to Tokyo and appreciated receptions assistance with all of this.

10

Antonio Hoon

Feb 7, 2026

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Stayed 1 night

Staff service phenomenal - shuttle to/from stations

10

Roxanne

Jun 4, 2024

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Stayed 1 night

Wonderful and helpful staff eager to make our stay a special one. Restaurant was delicious. Shuttle provided by hotel to and from train station was essential with luggage and very timely and efficiently run.

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Location

Riverside setting is peaceful and well placed for the Hakone loop via Gora, but the walk involves steep stairs and the area feels remote. Shuttles help, yet nearby dining is limited and some views face construction or an industrial stretch.

Related guest reviews

10

Wai Ying

Aug 6, 2024

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Stayed 1 night

The onsen hotel is amazing, the room is airy and clean. In-room and public onsens are both nice, staff is polite and free shuttle is on time. However the immediate area around it does not have much to offer.

8

Frederic

Oct 24, 2024

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Stayed 2 nights

Excellent service, somewhat remote location

8

Tung

Oct 15, 2024

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Stayed 1 night

not in a good location, have to walk up 300 stairs to Gora station. and even more chaotic with its very bad shuttle bus (its actually a 7 seats) arrangement during the check out period. river view room is quite noisy withe the small falls. staff is helpful but would be great if they smile a bit more

10

Kathryn

Nov 15, 2025

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Stayed 2 nights

Good hotel near Gora - you can take shuttle or walk 15” up some steep sets of stairs if you are up for some exercise; most common areas look newly updated in last several years; nice private Onsrn on room balcony was used a lot!

10

Andrew

Oct 31, 2025

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Stayed 2 nights

Was a good stay and the in room onsen was a bonus. Breakfast and dinner were great though the dinner menu was very similar over the two nights we dined there. Service levels were consistently good though it's odd that they didn't clean our room on the second day. Overall it was a good enjoyable stay. P.S. while the hotel is near Gora station on paper, the walk there is incredibly exhausting with steep stairs and an endless incline. So if you're bringing young ones along, do take note.

10

Bart

Nov 22, 2025

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Stayed 2 nights

Very nice hotel, can walk up stairs (very steep) to Gora train and tram station, located on a river, very peaceful. Restaurant food good, bar is a nice place to sit and contemplate your trip. I would return if in the area again.

8

Marietta

Apr 23, 2024

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Stayed 1 night

This hotel is beautiful. Love the decor. Very clean and loved the in room onsen. View was not the best. It wasn’t river view which would have been fabulous. The hotel is a 30 minute drive from Odawara Station. The hotel has a free shuttle service with limited time slots. For rest and relaxation this is a great hotel.

10

Cynthia

Apr 27, 2025

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Stayed 2 nights

If one doesn’t have a car it takes a taxi to get anywhere.

10

Colette

Apr 25, 2025

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Stayed 2 nights

Fantastic staff. Free shuttle bus from/to Odawara station. Very organised. Stunning spacious room with wonderful amenities. River view and private onsen beautiful. Public footbath and onsen (swimwear required!). Great location for using Hakone Free pass - there is even a quiet, walkable 20 minute shortcut to Gora train, funicular/cable car station if you are fit enough for lots of steep steps and want a lovely leafy walk! Restaurant in the evening was great- a little suited to western tastes including vegan. There is also a convenience store opposite the driveway.

8

Alan

Jun 8, 2025

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Stayed 3 nights

Free shuttle to Gora station. Room was great. plug outlets were not in convenient places. Footbath were nice near bar. Good selection for persons not used to Japanese food. Location is isolated and local restaurants only accepted cash. We found taxi best way to travel to resraurants.

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Dining

Breakfast is widely praised for quality and variety, and many enjoy dinners at the on-site restaurant. Negatives include high prices, limited midday options, need for reservations, and a few reports of repetitive menus or service misses.

Related guest reviews

8

Paul de

Nov 6, 2025

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Stayed 2 nights

Clean room, good location, on site parking, breakfast amazing, in room hot tub/onsen

10

Marisa

Jun 22, 2025

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Stayed 1 night

Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast. Great hotel, would definitely stay here again.

10

Olivia

Nov 3, 2025

·

Stayed 3 nights

This was a lovely hotel. The shuttles they run are very helpful. The restaurant was delicious. The foot bath happy hour outside looking at the river was fantastic. We had a "private onsen" room but it was really a bathtub on the deck (more sento), not groundwater, but still very nice. The hotel onsen is also a very nice spa, but not an onsen in the traditional sense. The pricing was higher when we checked out than represented on Expedia so FYI.

8

Andrew

Apr 20, 2025

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Stayed 2 nights

The service at this property was excellent. All the staff were helpful and very service oriented! We had excellent experience for breakfast and dinner.

10

Y

Aug 23, 2025

·

Stayed 1 night

Beautiful, classically decorated interior spaces and my room looked at an area of forest covered mountain. Breakfast was lovely with a nice mix of Japanese and western selections (and a beautifully decorated cappuccino). Staff was incredibly friendly at check-in and check out. Room was clean and elegantly appointed. The bathroom was unbelievable Overhead rain shower and a soaking bath. Immaculate tiles. Main drawback is that the hotel is situated at the end of a fairly poor street in an urban area without any access to green space (the mountain behind the property is quite steep and without any walking area).

10

VICTOR

Jun 15, 2025

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Stayed 1 night

They provide transportation from hotel to Gora station and from there the open air museum is super close. From gora station you take the cable car for the ropeway and pirate ship. The food is amazing

8

Armine

May 26, 2025

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Stayed 2 nights

Excellent restaurant (lunch and dinner 10/10, breakfast buffet was 7/10). We had a private onsen river view

10

Eric

Apr 28, 2025

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Stayed 2 nights

Beautiful property & excellent beautifully appointed rooms, with private onsen experience. What I didn't like: Public Onsen was noisy and busy Breakfast price (4400/person) is very expensive ! Dinner reservation not that easy to get

10

Meghan

Jul 15, 2025

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Stayed 2 nights

This property was fabulous. Just what we needed after a busy few days in Kyoto. Serene and lovely. The room was so very nice. Every detail covered. Staff was incredible. Excellent food- breakfast buffet amazing. Free shuttles to attractions and back to train station in Odawara. We loved this property. What a treat.

10

Brendan

Oct 8, 2025

·

Stayed 2 nights

Top tier hotel extremely customer focused. Great breakfast. We did not eat dinner there. Opted for a little brew pub Gora Brewery. Onsen was lovely

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Month	Average price
January	$307
February	$303
March	$384
April	$433
May	$381
June	$283
July	$270
August	$298
September	$323
October	$443
November	$433
December	$410

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $657
20 $471	21 $512	22 $567	23 $322	24 $591	25 $326	26 $394
27 $327	28 $423	29 $393	30 $464

Su	Mo	Tu	We	Th	Fr	Sa
				1 $835	2 $644	3 $835
4 $809	5 $434	6 $835	7 $325	8 $502	9 $529	10 $636
11 $504	12 $482	13 $425	14 $646	15 $505	16 $499	17 $835
18 $486	19 $530	20 $515	21 $575	22 $493	23 $589	24 $732
25 $503	26 $651	27 $629	28 $646	29 $509	30 $564	31 $1,032

Hotel Indigo Hakone Gora by IHG

Prices for Hotel Indigo Hakone Gora by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Twin Beds (Private Hot Spring)

Standard Room, 2 Twin Beds, River View (Private Hot Spring)

Suite, 2 Twin Beds, River View (Private Hot Spring)

Premium Room, 1 King Bed, River View, Corner (Private Hot Spring)

Suite, 1 King Bed (Private Hot Spring)

Standard Room, 1 King Bed, River View (Private Hot Spring)

Standard Room, 1 King Bed (Private Hot Spring)

Standard Room

Guest reviews of Hotel Indigo Hakone Gora by IHG

What guests think

Property Policies

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