Name: Holiday Inn Express & Suites Memorial – CityCentre by IHG
Address: 10500 Katy Freeway, Memorial City, Houston, Texas, United States of America, Houston, Harris County, US
Price range: US$104–US$163 per night
Rating: 8.6

What guests think

Across recent reviews, Holiday Inn Express & Suites Memorial – CityCentre by IHG is frequently praised for clean, comfortable rooms, friendly staff, and a convenient location near Memorial City Mall and I‑10, with many guests enjoying the complimentary breakfast.

However, recurring complaints mention freeway noise and thin walls, tricky parking and access, and occasional security incidents such as vehicle break‑ins, alongside frustrations with refundable deposits and occasional delays or quality issues at breakfast. Rooms are generally modern and comfortable, though some guests reported maintenance problems like weak water pressure, faulty TVs or fridges, and musty odors. Facilities include an outdoor pool and a small fitness room; several reviews note visible overnight security, but parking spaces can feel tight. Expect a convenient, good‑value stay if you prioritize location and cleanliness, but light sleepers and cautious drivers should plan ahead.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests mention an outdoor pool and a usable fitness room; several note visible overnight security and gated parking. Common drawbacks include tight parking spaces, occasionally blocked or awkward entrances, and some maintenance lapses (e.g., exterior doors) or cool pool water.

Related guest reviews

10

Laura

4 Oct 2024

·

Stayed 1 night

Nice pool and breakfast plus beds were comfy.

10

Christina

8 Dec 2023

·

Stayed 1 night

Parking lot felt safe because it was well-lit, visible from highway, and there was a security guard. Hotel was clean and not overly scented. Front desk staff was friendly. Room was clean, spacious shower area with doors that slid both ways (some hotels install it in the wrong order), love that the toiletries are in bulk bottles instead of disposable tiny ones to reduce waste, bathroom clean, bed very comfy - pillows are soft. VERY GOOD LIGHTING in room. Room was facing highway so there's noise as to be expected but not a complaint.

6

Raul

16 Nov 2024

·

Stayed 1 night

The only thing I didn’t like was the parking space , it’s to tight , not spaced accordingly

10

Paul

28 Aug 2025

·

Stayed 2 nights

There was a maintenance issue with my room initially and the front desk moved me to a different room right away. The fitness center was decent too...water, towels, treadmills, elliptical, and free weights.

10

Jose

25 Jan 2025

·

Stayed 2 nights

I don’t like the Parking spaces are to small and is only one entrance

10

Michael

26 Oct 2025

·

Stayed 1 night

Great stay, Great breakfast, friendly staff, excellent pool area

4

Vincent

20 Sept 2024

·

Stayed 5 nights

Maintenance is very slow at fixing issues (back entrance doors were not working for the 5 days I was there, my blinds were broken for my entire stay). The area is not great, as at least two cars got broken into. On the other hand, the front desk staff was great, friendly and helpful.

10

Loi

5 Aug 2025

·

Stayed 2 nights

Excellent overall. Just entrance and exit a little difficult

10

RAMIRO

10 Nov 2023

·

Stayed 1 night

Security patrol , easy access, close to many stores

6

Roby

10 Sept 2025

·

Stayed 1 night

An ok stay. The entrance marked ENTRY was coned off and the gate locked. HOWEVER the cones were so far back from the road that I pulled in before seeing them. Then had to back out onto the 4-lane service road of Katy Freeway at 5:30p. Very dangerous move. I complained to the desk clerk and she said she’s “told them about it”. !!!! Does a family need to be rear-ended before someone rethinks this idea?

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Cleanliness

Many reviews describe very clean rooms and public areas. A smaller but recurring set report issues like stained linens, dirty bathrooms, mildew smells, or pests (roaches and, in one case, bed bugs).

Related guest reviews

10

Tammy

7 Apr 2025

·

Stayed 2 nights

This hotel was so nice! Tony was super nice. Room was super clean and bed was so comfortable. Loved how you had Dove shampoo, conditioner and body wash in shower. There was also Dove hand wash and body lotion by sink. There was a Keurig in room with coffee pods. I would surely stay there again!

4

vanessa

18 Aug 2025

·

Stayed 1 night

Upon arrival I went to my room to place my bags in and noticed that the restroom was unsanitized and dirty. I immediately went down within 5 mins of check in to inform customer service. She immediately took action to tell whom I assume was the manager. The manager appeared to be hesitant in responding but stated she would go up to take look at it. We left for dinner and returned about 5 - 6 hours later only to see the room had not been touched. I immediately called the front desk to inform them and was told housekeeping was not there. I advised that we would not be willing to stay in an unsanitary condition room. She did stated the only option was to move to another room but had an unpleasant attitude about it and said if you want the other room you need to come get the key because I’m deactivating the one you have. It was a total dissatisfaction to be placed in a dirty room, had to be moved at midnight after returning due to no action being taken with customer service having a not so pleasant attitude about it. Very unpleasant stay and we refuse to eat the breakfast since cleanliness didn’t appear to be important there.

2

kelly

2 Oct 2025

·

Stayed 1 night

Roachea (3) were found and killed in my room.

2

jose s

13 Aug 2023

·

Stayed 1 night

I found hairs on the bed they didn’t change the sheets 😡😡

10

Maria

20 Apr 2025

·

Stayed 2 nights

Clean room, clean bed, clean sheets, clean lobby and smell good too, yummy breakfast. We don’t often experienced such an excellent everything since the moment we walked in and out. We will surely put this hotel on top of our list whenever we visit the area in the future. Well done!

2

Amelia

24 Nov 2024

·

Stayed 1 night

BED BUGS - BED BUGS - BED BUGS - BED BUGS - BED BUGS - BED BUGS - BED BUGS We booked the Holiday Inn Express - Memorial City Centre through Hotels.com for 10/6-10/7 as we needed to come to town for a funeral. We checked in on 10/6 at about 4p, and the girl at the front desk, Abigail, was so sweet and kind and helpful. She was so lovely throughout our entire experience. At about 9p the night of the 6th, we discovered bed bugs in both of our beds. We called down to the front desk and Abigail came up to our room, saw the bugs, confirmed them in both beds, and saw that they were moving. She also took pictures with her phone, and trapped some physical bugs in some clear tape, and I have some, as well. She attempted to make us another reservation with a different IHG hotel, but there were issues with that hotel, as well. We ended up booking a separate hotel with Hotels.com, and it was wonderful, albeit more expensive. So I have requested compensation for the third hotel room we booked, and the hotel management always says they will get back to my email and (almost 2 months later, despite many follow up calls) they have not ever responded. If bed bugs weren’t enough to stay away, their lack of professionalism handling it sure is.

10

Desiree

17 Dec 2025

·

Stayed 1 night

Very friendly staff and super clean hotel/room.

8

Diane

14 Oct 2023

·

Stayed 1 night

The only downside was our linens looked dirty. Close inspection revealed stains. Never a welcome thing. Hopefully these sheets were thrown out after reported.

4

Heaven

23 Jun 2025

·

Stayed 3 nights

The hotel hallway had a sweaty urine smell... Out room was decent when we checked in.. but once we turned on the air the room filled with a mildew smell .. the more we flushes the toilet the more the bathroom smelled like rotten meat. The ladies at the front desk are polite but I do not recommend this hotel

10

Susan

26 Jun 2025

·

Stayed 1 night

Hotel was clean and so was our room and the rooms are cold and quiet. Hotel staff was great and very helpful and we loved to the breakfast!

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Rooms

Rooms are modern and comfortable with notably comfy beds, but noise is a recurring issue due to highway proximity and thin floors/walls. Some report maintenance problems and odors, plus occasional low water pressure or broken TVs/fridges.

Related guest reviews

10

Joel

12 Dec 2024

·

Stayed 3 nights

Comfortable bed and modern room. Only issue was road noise outside as it's right on Katy Freeway.

8

Robert

3 Oct 2025

·

Stayed 2 nights

Low water pressure in the shower and sink, but the room was comfortable and the air conditioning worked good. Be wary of the area around the hotel, it's not safe.

8

Jacara

31 May 2025

·

Stayed 2 nights

Even though right off the highway, heard none of the commotion outside. Really nice room, clean, good tv channels. My only complaints are the thin floors/ceiling as everytime the person above me, heavy footed as they were, walked around it woke me up, also whenever the a/c came on we could smell vinegar.

4

Alexander

7 Feb 2025

·

Stayed 4 nights

Very noisy outside and inside. The AC unit in the room works like a plane. I could barely sleep.

6

Zachary

28 Jul 2024

·

Stayed 2 nights

My fridge was broken

8

John

2 Aug 2024

·

Stayed 2 nights

Just an FYI if you have a room on the front side of the hotel, you are very close to the I10 freeway and it’s loud !

6

samantha

25 Apr 2025

·

Stayed 2 nights

Overall a nice hotel for a one night stay. Although the beds are like sleeping on concrete. Nice breakfast but very disappointed with the “suite” I was in. The shower handle was broken and the coating was peeling off the faucet. Also the room was just that, a room. Nothing special for being a suite. Changed my next trip hotel because of how dissatisfied I was with this hotel. Staff was nice, but not comfortable at all.

8

Rachel

11 Dec 2022

·

Stayed 1 night

Very clean. Spacious room. Didnt like that the Walls seemed very thin. Could here everything above us and next to us .

10

Adela

11 May 2025

·

Stayed 1 night

I love the location and the bed. The mattress is like a cloud soooooo comfortable.

6

Camille

9 Jan 2025

·

Stayed 1 night

Too noisy-close to highway

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Service

Staff are widely described as friendly, helpful, and accommodating, with standout mentions of managers and quick problem resolution. There are occasional reports of slow or understaffed check‑in, inconsistent responses, and confusion or dissatisfaction around deposit policies.

Related guest reviews

6

Mary

22 Apr 2025

·

Stayed 2 nights

I have never experienced poor service in an IHG hotel until now. Having stayed in a few in England I was very excited to check out the US version. We waited over 20 minutes to check in, despite two staff being on the desk, only one was helping. They took a payment on the morning of my check in, despite me having specified I’d pay at the hotel. They then took a further $100 off my card without informing me, or exposing what it was for. We got to our room, which was lovely, to find the sofa bed had no linen and the second key card did not work. Went to reception and they fixed the card, no apology for the inconvenience. I asked about the linen, the went and got it and gave it to us to carry back up to our room!! I asked why they had taken money that money, I was told it was to make sure my card worked otherwise they would have to cancel my booking. I asked why the second payment was so large, they advised this was a refundable deposit in case of damages. Absolute shambles and not the great hospitality we had received in the UK branches, nor in other Houston businesses

6

Laura

29 Oct 2024

·

Stayed 2 nights

I stayed there for two nights. was fine at first however my TV was broken and they couldn't switch it for a new TV until the second day. The front desk offered for me to switch rooms but I was already unpacked. I was traveling with a disabled child so it would have been a lot of trouble to move rooms. I declined. Unfortunately, the front desk switched my room number in the computer even though I declined. When the night shift came on they thought my room was vacant so sometime after 11:00 at night a strange man used the key and just walked into my room where my daughter and I were sleeping. It was very frightening. I had to push him out the door. Everyone was very apologetic and I was comped a night stay so they did try to make it right but I travel a lot and I have never had anything like that happen. Another minor inconvenience was I asked the front desk for two extra towels at 8:00 a.m. because I already used the two in the room for my daughter. No one ever brought them until after I left for the afternoon so I couldn't take a shower in the morning like I wanted to. That was a little annoying. Other than that this day was uneventful the food was decent in the breakfast area. I'm not sure I would stay there again. I've never felt unsafe in the hotel before until this trip so that was kind of a deal-breaker for me even though they did cop me a night which was a nice gesture. I did not sleep well that night at all. I was very worried because somebody out there had a room key.

6

Ashley

31 May 2025

·

Stayed 1 night

The woman with glasses and braids that works the evening's and worked Memorial Day morning front desk is rude and incompetent. She had no knowledge that breakfast was to stay offered until 10 am on holidays. She also seemed to be running a scam. A guest was upset with the other front desk staff, she had a wavy lace front. Well the guest was upset because the incompetent one allowed her to check in under someone elses name without an ID. I wont be returning. That seems fishy. Who knows what else is going on there.

10

Misti

7 Oct 2025

·

Stayed 3 nights

Amazing stay over the weekend. Great service from the time we checked in until the time we checked out. Shouts out to Ms.Joy and Ms. Tiffany for making our stay delightful.

10

Ruben

4 Feb 2025

·

Stayed 1 night

Great customer service.

2

Zaver

10 Aug 2025

·

Stayed 1 night

The staff was unresponsive, they were running out of drinking water. Breakfast was supposed to start at 7 but till 8 there was no hot breakfast. When we asked when is the breakfast going to be ready, front desk with unhappy face came out put the sign “ no hot breakfast at the moment sorry for inconvenience “ I did not expect this from this pricy hotel.

10

Robert Roy C.

3 Jan 2025

·

Stayed 1 night

The General Manager Mrs. Andrea Ernest was amazing. Service was good. Very friendly staff.

10

Kristin

4 Jan 2025

·

Stayed 2 nights

When I decided to extend my stay, Andrea Ernest was amazing at helping me and getting situated in a new room with a bathtub. The property is well kept and all of the staff is extremely nice and helpful. I was working remotely as my son and daughter-in-law had just had a brand new baby, so I needed to be closer after the birth. The internet at the hotel met all my needs for being able to work remotely and never had a lag in time. I would definitely book a hotel stay here again.

2

sophia

6 Apr 2024

·

Stayed 1 night

We weren’t even able to check in. Still seeking refund. The line was 5 parties long we waited 20 minutes and it didn’t move. One person to check people in and apparently were not skilled since they had one party at the counter the entire20 min we waited . We left please refund

10

chantitia

26 Aug 2025

·

Stayed 1 night

Front desk lady was so nice

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Location

Convenient for Memorial City Mall and nearby dining, with easy highway access. Several reviews cite traffic noise, tricky ingress/egress, and a few reports of car break‑ins or vehicle theft; some guests felt the immediate area less safe.

Related guest reviews

2

Angela

7 Dec 2022

·

Stayed 1 night

My truck got stolen from this location

8

Robert

3 Oct 2025

·

Stayed 2 nights

Low water pressure in the shower and sink, but the room was comfortable and the air conditioning worked good. Be wary of the area around the hotel, it's not safe.

10

Thadius

14 Apr 2025

·

Stayed 1 night

Quiet, very clean, and in a great location. It’s not too far from the Memorial City Mall. I will definitely recommend this location for those looking for a cool place to stay when visiting Houston.

2

Raquel

13 Oct 2024

·

Stayed 3 nights

Our truck was stolen at 10:00am on our second day here. Cameras weren’t able to be reviewed until 12 hours later. The hotel assistance was understanding, not much they could do. One employee mentioned of vehicles being broken into being common, yet there was not a single sign warning to keep valuable away or similar. We were left there with no transportation for food or any activities after this. I will never come back to Houston in general. If you stay here make sure you are aware your vehicle might broken into or stolen! Very suspicious how no one say anything and how they knew exactly where to come and what time as well.

10

eduardo

4 Aug 2024

·

Stayed 1 night

Great location. Easy to access to highways in all directions.

8

John

2 Aug 2024

·

Stayed 2 nights

Just an FYI if you have a room on the front side of the hotel, you are very close to the I10 freeway and it’s loud !

4

Vincent

20 Sept 2024

·

Stayed 5 nights

Maintenance is very slow at fixing issues (back entrance doors were not working for the 5 days I was there, my blinds were broken for my entire stay). The area is not great, as at least two cars got broken into. On the other hand, the front desk staff was great, friendly and helpful.

10

Loi

5 Aug 2025

·

Stayed 2 nights

Excellent overall. Just entrance and exit a little difficult

10

Ashalon

22 Sept 2025

·

Stayed 2 nights

Fast check in, clean safe room, hearty breakfast. The area was easy to access, restaurants, shopping all near by

10

Nakimeea

12 May 2025

·

Stayed 3 nights

Great location

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Dining

Breakfast is frequently praised for selection and taste. However, multiple reviews note inconsistencies such as overcooked items, unavailable dishes near closing, delayed service, or no hot breakfast at times.

Related guest reviews

10

Reina

16 Dec 2025

·

Stayed 1 night

Yes Breakfast was good better than most breakfast at other hotels

8

Viviana

14 Dec 2025

·

Stayed 3 nights

Great stay, great breakfast!

10

Veronica

29 Sept 2025

·

Stayed 2 nights

The breakfast was perfect. The room was clean and comfortable. The pool was fabulous and the hotel location was perfect. I plan to make that my hotel when I come to Houston.

10

Andrea

11 Dec 2024

·

Stayed 1 night

Comfy bed and lots of options at breakfast.

10

George M.

29 Jan 2025

·

Stayed 1 night

Hotel is clean. Staff weas courteous and helpful. Breakfast was ok.

8

Amber

20 Oct 2025

·

Stayed 1 night

Checking in the lady at the front just seemed don’t with life. The room AMAZING The beds AMAZING Location AMAZING Breakfast was bad….it was overcooked and very limited. The lady at check out was very cheerful. Loved her energy.

2

Zaver

10 Aug 2025

·

Stayed 1 night

The staff was unresponsive, they were running out of drinking water. Breakfast was supposed to start at 7 but till 8 there was no hot breakfast. When we asked when is the breakfast going to be ready, front desk with unhappy face came out put the sign “ no hot breakfast at the moment sorry for inconvenience “ I did not expect this from this pricy hotel.

10

Vincent

27 Sept 2024

·

Stayed 1 night

Good value. Breakfast was very nice. Great selection.

10

James

22 Nov 2024

·

Stayed 2 nights

Hotel was nice and clean and close to everything. Breakfast was really good. We will be back

10

Jessica

17 Nov 2025

·

Stayed 2 nights

Great hotel. Clean and comfortable rooms. Great staff and breakfast.

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Month	Average price
January	US$117
February	US$141
March	US$140
April	US$134
May	US$111
June	US$132
July	US$112
August	US$108
September	US$132
October	US$132
November	US$123
December	US$109

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $140	18 $109	19 $105
20 $105	21 $133	22 $157	23 $141	24 $109	25 $112	26 $114
27 $104	28 $121	29 $155	30 $129

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $118	3 $112
4 $108	5 $129	6 $163	7 $147	8 $125	9 $121	10 $120
11 $113	12 $145	13 $162	14 $152	15 $120	16 $128	17 $112
18 $120	19 $135	20 $158	21 $154	22 $146	23 $122	24 $120
25 $118	26 $142	27 $140	28 $136	29 $149	30 $110	31 $112

Holiday Inn Express & Suites Memorial – CityCentre by IHG

Prices for Holiday Inn Express & Suites Memorial – CityCentre by IHG

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds

Suite, 1 King Bed

Suite, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Roll-In Shower

Suite, 2 Queen Beds, Accessible (Communications)

Suite, 1 King Bed, Accessible Bathtub (Communications)

Suite, 2 Queen Beds, Accessible Bathtub (Communications)

Suite, 1 King Bed, Accessible (Communications)

Guest reviews of Holiday Inn Express & Suites Memorial – CityCentre by IHG

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Memorial – CityCentre by IHG

Prices for upcoming dates