Quay Apartments Clarence House
US$96
/ night
Avg. for October
Prices for Quay Apartments Clarence House
Select dates to see prices and availability
US$96
/ night
Avg. for October
Monthly average prices
Nightly prices at Quay Apartments Clarence House average US$85 in the cheapest month (September) and US$109 in the most expensive month (May), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$91 |
| February | US$104 |
| March | US$93 |
| April | US$100 |
| May | US$109 |
| June | US$101 |
| July | US$92 |
| August | US$91 |
| September | US$85 |
| October | US$96 |
| November | US$105 |
| December | US$95 |
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Oct · US$96
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Most expensive: May (~US$109)
Cheapest: September (~US$85)
About this property
Modern apartment with kitchenettes, express check-in, and a 24-hour front desk in Newport's St Julians neighborhood.
Business amenities
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Rooms
Make yourself at home in one of the 14 guestrooms, featuring kitchenettes with ovens and stovetops. Complimentary wireless internet access keeps you connected, and 42-inch Smart televisions are provided for your entertainment. Conveniences include electric kettles and irons/ironing boards, and housekeeping is provided weekly.
Location
With a stay at Quay Apartments Clarence House in Newport (St Julians), you'll be a 2-minute drive from Friars Walk Newport and 6 minutes from University of Wales-Newport. This apartment is 2.5 mi (4.1 km) from Newport Docks and 3.9 mi (6.3 km) from Tredegar House.
What's nearby
Riverfront Theatre and Arts Centre(0.3 Miles)
Rodney Parade(0.3 Miles)
Friars Walk Newport(0.5 Miles)
Newport Cathedral(0.8 Miles)
Belle Vue Park(1 Miles)
Newport Docks(2.1 Miles)
Newport Stadium(2.2 Miles)
Geraint Thomas National Velodrome of Wales(2.2 Miles)
Newport Transporter Bridge(2.7 Miles)
Tredigar House Country Park(2.8 Miles)
Caerleon Roman Amphitheatre(2.8 Miles)
Isca Augusta(2.9 Miles)
University of Wales-Newport(3.1 Miles)
International Convention Centre Wales(3.2 Miles)
Celtic Manor Resort Golf Club(3.2 Miles)
Bristol International Airport (BRS)(34.7 Miles)
Cardiff International Airport (CWL)(27.9 Miles)
Parking
Non-smoking rooms
Family room
Luggage storage
Express check-in/check-out
Self laundry
Location
Clarence House Clarence Place, St Julians, Newport, Wales, United Kingdom
Riverfront Theatre and Arts Centre (0.3 Miles)
Rodney Parade (0.3 Miles)
Friars Walk Newport (0.5 Miles)
Newport Cathedral (0.8 Miles)
Belle Vue Park (1 Miles)
Newport Docks (2.1 Miles)
Room options
32
Premium Apartment, 1 Bedroom
1 Extra-Large Double Bed
Sleeps 2
431 ft²
HeatingWi-Fi (Free)Kitchenette
39
Premium Apartment, 2 Bedrooms
2 Extra-Large Double Beds
Sleeps 4
700 ft²
HeatingWi-Fi (Free)Kitchenette
Guest reviews of Quay Apartments Clarence House
8.6
Fabulous
Based on 678 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Quay Apartments Clarence House, guests highlight spacious, well-equipped apartments with kitchens and generally friendly staff, plus a central location near shops and restaurants, while recurring complaints cover paid multi-storey parking conditions and comfort issues like temperature control and bedding.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Quay Apartments Clarence House, guests highlight spacious, well-equipped apartments with kitchens and generally friendly staff, plus a central location near shops and restaurants, while recurring complaints cover paid multi-storey parking conditions and comfort issues like temperature control and bedding.
Many find the apartments clean and modern, with good showers, TVs, and views. However, several report two single mattresses joined as a double, noisy or ineffective A/C with non-opening windows, occasional heating issues, and difficulty finding the entrance. The car park is paid and convenient for some, but others describe it as shabby or feeling unsafe. Expect spacious self-catering flats in a handy spot, with some trade-offs around parking and temperature comfort.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Well-equipped in-room kitchens make self-catering easy. Parking is in a nearby multi-storey for a fee; experiences range from convenient to unkempt or uneasy, and several note noisy or ineffective A/C with windows that do not open.
Related guest reviews
8
Hang
31 May 2024
·
Stayed 2 nights
The place was spacious for our needs. It was worth the money, comfortable and had everything needed for a family of 4 to stay. The only thing is that the parking garage is completely unkempt. The windows to the place are dirty. It’s a high rise so understood that the window cleaners don’t come by too often but what would have been a beautiful view was tainted. Location is pretty good because you’ll be close to convenient stores and a bridge walk away from the restaurants and bars. There’s the river bank, which is not too flattering but the city has plenty of paved walkways along the river that is pretty nice. Overall a decent stay. The woman who works for the company was super nice, responsive and helpful. She let me borrow an iPhone charger!
The place was spacious for our needs. It was worth the money, comfortable and had everything needed for a family of 4 to stay. The only thing is that the parking garage is completely unkempt. The windows to the place are dirty. It’s a high rise so understood that the window cleaners don’t come by too often but what would have been a beautiful view was tainted. Location is pretty good because you’ll be close to convenient stores and a bridge walk away from the restaurants and bars. There’s the river bank, which is not too flattering but the city has plenty of paved walkways along the river that is pretty nice. Overall a decent stay. The woman who works for the company was super nice, responsive and helpful. She let me borrow an iPhone charger!
8
james
4 Mar 2024
·
Stayed 1 night
Initial room had to be changed due to a previous visitor breaking rules and smoking in room (awful - not Quay's fault), they sorted the change quickly and my eventual apartment was nice, very clean and we'll set out. Views over Newport from the 9th floor. Unfortunately due to the height windows don't open to regulate temperature of space. Bed was ok, but rather than being a double mattress it was 2 singles and a marked separation between the 2. Soaps, tea and coffee provided which was very good. Shower if powerful, always a plus. 11am checkout was good and parking availability in the multistorey under the building is great, especially at only £5 for 24 hours. Paid for at reception - just park and go into the building.
Initial room had to be changed due to a previous visitor breaking rules and smoking in room (awful - not Quay's fault), they sorted the change quickly and my eventual apartment was nice, very clean and we'll set out. Views over Newport from the 9th floor. Unfortunately due to the height windows don't open to regulate temperature of space. Bed was ok, but rather than being a double mattress it was 2 singles and a marked separation between the 2. Soaps, tea and coffee provided which was very good. Shower if powerful, always a plus. 11am checkout was good and parking availability in the multistorey under the building is great, especially at only £5 for 24 hours. Paid for at reception - just park and go into the building.
6
Charlotte
6 Dec 2023
·
Stayed 2 nights
On first hand the apartment looks well appointed, but after a while the flaws arise. Firstly, the car park is rat ridden and had little lighting. More uncomfortable was the bed (see photos). Basically it was 2 singles pushed together poorly, which resulted in the bed sagging and being incredibly uncomfortable.
On first hand the apartment looks well appointed, but after a while the flaws arise. Firstly, the car park is rat ridden and had little lighting. More uncomfortable was the bed (see photos). Basically it was 2 singles pushed together poorly, which resulted in the bed sagging and being incredibly uncomfortable.
8
Denis
26 Jan 2025
·
Stayed 1 night
Excellent two bed apartment, clean, modern and great value. Lovely staff and easy parking.
Excellent two bed apartment, clean, modern and great value. Lovely staff and easy parking.
10
Emily
15 Dec 2024
·
Stayed 1 night
When arriving there was a car park available £5 for the night - was just around the corner Wasn’t expecting the space to be so well presented Great to have a kitchen Good location Easy walking distance to restaurants and shopping centre Reasonable price for the area
When arriving there was a car park available £5 for the night - was just around the corner Wasn’t expecting the space to be so well presented Great to have a kitchen Good location Easy walking distance to restaurants and shopping centre Reasonable price for the area
10
Stephen
6 Dec 2023
·
Stayed 1 night
The accommodation is on the upper floors of office type block, i stayed on the 9th floor. The room was spotless, furnished to a high standard and kitchen well stocked with cutlery, plates etc. Will definitely stay again when working here. The car attached to the building is ok and only £5 per night. There were a couple of odd folk around but they were no bother.
The accommodation is on the upper floors of office type block, i stayed on the 9th floor. The room was spotless, furnished to a high standard and kitchen well stocked with cutlery, plates etc. Will definitely stay again when working here. The car attached to the building is ok and only £5 per night. There were a couple of odd folk around but they were no bother.
10
Trevor
27 May 2024
·
Stayed 2 nights
The property is excellent and very safe in the building but the car park is very shady with druggies in the corners.
The property is excellent and very safe in the building but the car park is very shady with druggies in the corners.
8
Nichola
2 Aug 2025
·
Stayed 1 night
We chose an apartment over a hotel as we have various food allergies. So much easier to prep our own food. Apartment was clean and had everything we needed for the planned short stay. My only feedback would be around the air con. Living room housed a large external vented system, which did the job but was very loud. The bedroom had a small system, requiring water, which we found wasn’t large enough to really cool the room. On arrival the apartment was really hot and stuffy as these units were both off. Overall we had a good stay.
We chose an apartment over a hotel as we have various food allergies. So much easier to prep our own food. Apartment was clean and had everything we needed for the planned short stay. My only feedback would be around the air con. Living room housed a large external vented system, which did the job but was very loud. The bedroom had a small system, requiring water, which we found wasn’t large enough to really cool the room. On arrival the apartment was really hot and stuffy as these units were both off. Overall we had a good stay.
8
James
13 Aug 2023
·
Stayed 3 nights
Great little apartments. Only minor gripe was ventilation. Windows can't open so had to use the a/c which was a little noisy. Superb facilities tho and having a little kitchen was awesome.
Great little apartments. Only minor gripe was ventilation. Windows can't open so had to use the a/c which was a little noisy. Superb facilities tho and having a little kitchen was awesome.
10
Andrew
8 Oct 2025
·
Stayed 2 nights
Friendly, simple check -in. Easy parking in multistory just behind which can be added to the room. Great TV, good shower and comfy bed. Roomy flat with good equipment level in the kitchen. Some welcome gifts too (tea, coffee, sugar, washing up liquid and tea towels) which were very welcome. Mini supermarket located just below too.
Friendly, simple check -in. Easy parking in multistory just behind which can be added to the room. Great TV, good shower and comfy bed. Roomy flat with good equipment level in the kitchen. Some welcome gifts too (tea, coffee, sugar, washing up liquid and tea towels) which were very welcome. Mini supermarket located just below too.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe the apartments as clean and modern. Some report issues in certain units such as dirty ovens and leaky or loose fixtures.
Related guest reviews
10
mary
15 Jul 2024
·
Stayed 1 night
Clean, tidy, good location for walking to local restaurants. Convenient parking, ideal for a 1 night stay only criticism pillows too firm for our liking
Clean, tidy, good location for walking to local restaurants. Convenient parking, ideal for a 1 night stay only criticism pillows too firm for our liking
8
Hang
31 May 2024
·
Stayed 2 nights
The place was spacious for our needs. It was worth the money, comfortable and had everything needed for a family of 4 to stay. The only thing is that the parking garage is completely unkempt. The windows to the place are dirty. It’s a high rise so understood that the window cleaners don’t come by too often but what would have been a beautiful view was tainted. Location is pretty good because you’ll be close to convenient stores and a bridge walk away from the restaurants and bars. There’s the river bank, which is not too flattering but the city has plenty of paved walkways along the river that is pretty nice. Overall a decent stay. The woman who works for the company was super nice, responsive and helpful. She let me borrow an iPhone charger!
The place was spacious for our needs. It was worth the money, comfortable and had everything needed for a family of 4 to stay. The only thing is that the parking garage is completely unkempt. The windows to the place are dirty. It’s a high rise so understood that the window cleaners don’t come by too often but what would have been a beautiful view was tainted. Location is pretty good because you’ll be close to convenient stores and a bridge walk away from the restaurants and bars. There’s the river bank, which is not too flattering but the city has plenty of paved walkways along the river that is pretty nice. Overall a decent stay. The woman who works for the company was super nice, responsive and helpful. She let me borrow an iPhone charger!
8
Andrew
13 Mar 2025
·
Stayed 2 nights
The Quay apartments are very good once inside. Well presented equipped, warm with a great TV, bed and shower. There's a couple of handy shops adjacent to the building which is very convenient. Initially finding the property and parking was tricky as no obvious signage. I initially parked my car in an adjacent street and used google maps to walk to the entrance (which is shared with another business). Once fond staff were very helpful and friendly. Parking is in a multi storey around the back of the property about 150m walk, so not too bad. Overall a good place to stay if the town centre location suits.
The Quay apartments are very good once inside. Well presented equipped, warm with a great TV, bed and shower. There's a couple of handy shops adjacent to the building which is very convenient. Initially finding the property and parking was tricky as no obvious signage. I initially parked my car in an adjacent street and used google maps to walk to the entrance (which is shared with another business). Once fond staff were very helpful and friendly. Parking is in a multi storey around the back of the property about 150m walk, so not too bad. Overall a good place to stay if the town centre location suits.
2
E.Regina Vieira de
13 Jan 2025
·
Stayed 12 nights
The property paid no attention to my special requests on the Expedia page. I was given an apt on the 9th floor. The front desk staffer put me through Mohammed, the owner, during check-in. He directed me to speak to Anna, the head of housekeeping, the next day. My apt. had a view to the east where undesirable people parked their cars with their back lights on. My apt. was just a couple of doors down from Anna’s “office.” My door faced the hall’s door, which was slammed mercilessly throughout the day. Anna invited herself in when she came to see me. She told me their residents were wonderful people. She advised me to leave my door ajar when cooking. I wasn’t surprised when later, someone tried to break into the apt. Subsequently, Anna became a nuisance. There were also tapping, thumping, thudding and punches on the bedroom wall at all hours. No bathroom safety mat was provided for the slippery shower floor. The bathroom’s sink was leaky. In the kitchen, the oven was dirty with grease, the faucet’s top was loose falling off each use. The dishwasher would come all the way to the front and then to the floor while I loaded it, hurting me. The frying pan had its non-sticking interior all scratched off; there was a crust of grease on the bottom. Both the living room and the bedroom lamps triggered the alarm for spying devices in them. While checking out, the elevator reeked of cigarette smoke. I do deserve a partial refund for this nightmarish stay.
The property paid no attention to my special requests on the Expedia page. I was given an apt on the 9th floor. The front desk staffer put me through Mohammed, the owner, during check-in. He directed me to speak to Anna, the head of housekeeping, the next day. My apt. had a view to the east where undesirable people parked their cars with their back lights on. My apt. was just a couple of doors down from Anna’s “office.” My door faced the hall’s door, which was slammed mercilessly throughout the day. Anna invited herself in when she came to see me. She told me their residents were wonderful people. She advised me to leave my door ajar when cooking. I wasn’t surprised when later, someone tried to break into the apt. Subsequently, Anna became a nuisance. There were also tapping, thumping, thudding and punches on the bedroom wall at all hours. No bathroom safety mat was provided for the slippery shower floor. The bathroom’s sink was leaky. In the kitchen, the oven was dirty with grease, the faucet’s top was loose falling off each use. The dishwasher would come all the way to the front and then to the floor while I loaded it, hurting me. The frying pan had its non-sticking interior all scratched off; there was a crust of grease on the bottom. Both the living room and the bedroom lamps triggered the alarm for spying devices in them. While checking out, the elevator reeked of cigarette smoke. I do deserve a partial refund for this nightmarish stay.
8
Denis
26 Jan 2025
·
Stayed 1 night
Excellent two bed apartment, clean, modern and great value. Lovely staff and easy parking.
Excellent two bed apartment, clean, modern and great value. Lovely staff and easy parking.
10
Stephen
6 Dec 2023
·
Stayed 1 night
The accommodation is on the upper floors of office type block, i stayed on the 9th floor. The room was spotless, furnished to a high standard and kitchen well stocked with cutlery, plates etc. Will definitely stay again when working here. The car attached to the building is ok and only £5 per night. There were a couple of odd folk around but they were no bother.
The accommodation is on the upper floors of office type block, i stayed on the 9th floor. The room was spotless, furnished to a high standard and kitchen well stocked with cutlery, plates etc. Will definitely stay again when working here. The car attached to the building is ok and only £5 per night. There were a couple of odd folk around but they were no bother.
2
Christopher
18 Sept 2025
·
Stayed 2 nights
Booked this for a colleague who had to leave the apartment due to its cleanliness. Broken taps, unsafe area. Avoid!!
Booked this for a colleague who had to leave the apartment due to its cleanliness. Broken taps, unsafe area. Avoid!!
8
Zeeshan
27 Nov 2023
·
Stayed 1 night
Good, clean apartment, walking distance from all the key places in Newport.
Good, clean apartment, walking distance from all the key places in Newport.
8
Nichola
2 Aug 2025
·
Stayed 1 night
We chose an apartment over a hotel as we have various food allergies. So much easier to prep our own food. Apartment was clean and had everything we needed for the planned short stay. My only feedback would be around the air con. Living room housed a large external vented system, which did the job but was very loud. The bedroom had a small system, requiring water, which we found wasn’t large enough to really cool the room. On arrival the apartment was really hot and stuffy as these units were both off. Overall we had a good stay.
We chose an apartment over a hotel as we have various food allergies. So much easier to prep our own food. Apartment was clean and had everything we needed for the planned short stay. My only feedback would be around the air con. Living room housed a large external vented system, which did the job but was very loud. The bedroom had a small system, requiring water, which we found wasn’t large enough to really cool the room. On arrival the apartment was really hot and stuffy as these units were both off. Overall we had a good stay.
2
E.Regina Vieira de
26 Dec 2024
·
Stayed 9 nights
On the day after my arrival, I had Ana, a staffer, come to my apartment. I told her I did not want or need housekeeping services, just a set of fresh bed linens, bath towels, kitchen towel and some supplies. Before she left, she advised me to leave the door ajar when cooking, so the fire alarm would not be triggered. Well, there is a large hood over the electric stove... Around 10:30 p.m., someone attempted to force the entrance door open, which I keep locked. I place door stoppers with light and sound alarms; those were triggered. The perpetrator left. Along with people slamming the door leading to the elevators, I was left with a very bad impression. The handle of the kitchen sink faucet is completely loose. So is the towel holder in the bathroom. The bottom board of the cabinet that holds the oven/stove and dishwasher fell to the floor. The dishwasher is also loose and comes all the way onto whoever opens its door; it is a health hazard. I am recording the issues mentioned here and I will send the video to the property owner/management. Sending anyone for repairs and/or maintenance while I am a guest is NOT acceptable to me. I should have been given an apartment in perfect living condition. There are three retail stores downstairs but they are overpriced. Their assortment and quality of products is lacking. Not to mention the characters that target you on the way from and to the hotel and also inside those stores. It doesn't feel one bit safe and it is unpleasant.
On the day after my arrival, I had Ana, a staffer, come to my apartment. I told her I did not want or need housekeeping services, just a set of fresh bed linens, bath towels, kitchen towel and some supplies. Before she left, she advised me to leave the door ajar when cooking, so the fire alarm would not be triggered. Well, there is a large hood over the electric stove... Around 10:30 p.m., someone attempted to force the entrance door open, which I keep locked. I place door stoppers with light and sound alarms; those were triggered. The perpetrator left. Along with people slamming the door leading to the elevators, I was left with a very bad impression. The handle of the kitchen sink faucet is completely loose. So is the towel holder in the bathroom. The bottom board of the cabinet that holds the oven/stove and dishwasher fell to the floor. The dishwasher is also loose and comes all the way onto whoever opens its door; it is a health hazard. I am recording the issues mentioned here and I will send the video to the property owner/management. Sending anyone for repairs and/or maintenance while I am a guest is NOT acceptable to me. I should have been given an apartment in perfect living condition. There are three retail stores downstairs but they are overpriced. Their assortment and quality of products is lacking. Not to mention the characters that target you on the way from and to the hotel and also inside those stores. It doesn't feel one bit safe and it is unpleasant.
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AI-generated summary based on recent guest reviews
Rooms
Apartments are spacious and well equipped, with good TVs, showers, and some pleasant views. Recurring downsides include two single mattresses pushed together and temperature or ventilation problems (non-opening windows, noisy or weak A/C).
Related guest reviews
8
james
4 Mar 2024
·
Stayed 1 night
Initial room had to be changed due to a previous visitor breaking rules and smoking in room (awful - not Quay's fault), they sorted the change quickly and my eventual apartment was nice, very clean and we'll set out. Views over Newport from the 9th floor. Unfortunately due to the height windows don't open to regulate temperature of space. Bed was ok, but rather than being a double mattress it was 2 singles and a marked separation between the 2. Soaps, tea and coffee provided which was very good. Shower if powerful, always a plus. 11am checkout was good and parking availability in the multistorey under the building is great, especially at only £5 for 24 hours. Paid for at reception - just park and go into the building.
Initial room had to be changed due to a previous visitor breaking rules and smoking in room (awful - not Quay's fault), they sorted the change quickly and my eventual apartment was nice, very clean and we'll set out. Views over Newport from the 9th floor. Unfortunately due to the height windows don't open to regulate temperature of space. Bed was ok, but rather than being a double mattress it was 2 singles and a marked separation between the 2. Soaps, tea and coffee provided which was very good. Shower if powerful, always a plus. 11am checkout was good and parking availability in the multistorey under the building is great, especially at only £5 for 24 hours. Paid for at reception - just park and go into the building.
6
Charlotte
6 Dec 2023
·
Stayed 2 nights
On first hand the apartment looks well appointed, but after a while the flaws arise. Firstly, the car park is rat ridden and had little lighting. More uncomfortable was the bed (see photos). Basically it was 2 singles pushed together poorly, which resulted in the bed sagging and being incredibly uncomfortable.
On first hand the apartment looks well appointed, but after a while the flaws arise. Firstly, the car park is rat ridden and had little lighting. More uncomfortable was the bed (see photos). Basically it was 2 singles pushed together poorly, which resulted in the bed sagging and being incredibly uncomfortable.
6
Aiden
28 Jan 2025
·
Stayed 1 night
The stay was good lovely apartment itself, but couple bits that could be better, it was very cold only 1 heater in the room worked so was really cold with the children, bathroom light should be on the outside not behind the door. The battery’s in the control for the tv wasn’t working properly. Flooring was freezing
The stay was good lovely apartment itself, but couple bits that could be better, it was very cold only 1 heater in the room worked so was really cold with the children, bathroom light should be on the outside not behind the door. The battery’s in the control for the tv wasn’t working properly. Flooring was freezing
10
christine
19 Jun 2024
·
Stayed 2 nights
Large rooms and beds, convenient location and quiet. Good kitchen area with excellent range of accessories. Minor critism re:condition of pots/pans.
Large rooms and beds, convenient location and quiet. Good kitchen area with excellent range of accessories. Minor critism re:condition of pots/pans.
10
Robert
17 May 2024
·
Stayed 1 night
Easy to reach from Station and easy check in. Apartment very good, clean and spacious with everything needed. Only thing I didn't like was two single beds masquerading as a double. As only one night I managed. Great views and everything I wanted
Easy to reach from Station and easy check in. Apartment very good, clean and spacious with everything needed. Only thing I didn't like was two single beds masquerading as a double. As only one night I managed. Great views and everything I wanted
4
Brad
8 Sept 2024
·
Stayed 1 night
Didnt like the fact i had to pay 5 pounds to park didnt tell me thst wen i booked 🙃 the apartment its self is good the bed was awful as wass just 2 singles put on a king bed vwey uncomfortable and the pillows were like stone's
Didnt like the fact i had to pay 5 pounds to park didnt tell me thst wen i booked 🙃 the apartment its self is good the bed was awful as wass just 2 singles put on a king bed vwey uncomfortable and the pillows were like stone's
8
Nichola
2 Aug 2025
·
Stayed 1 night
We chose an apartment over a hotel as we have various food allergies. So much easier to prep our own food. Apartment was clean and had everything we needed for the planned short stay. My only feedback would be around the air con. Living room housed a large external vented system, which did the job but was very loud. The bedroom had a small system, requiring water, which we found wasn’t large enough to really cool the room. On arrival the apartment was really hot and stuffy as these units were both off. Overall we had a good stay.
We chose an apartment over a hotel as we have various food allergies. So much easier to prep our own food. Apartment was clean and had everything we needed for the planned short stay. My only feedback would be around the air con. Living room housed a large external vented system, which did the job but was very loud. The bedroom had a small system, requiring water, which we found wasn’t large enough to really cool the room. On arrival the apartment was really hot and stuffy as these units were both off. Overall we had a good stay.
8
James
13 Aug 2023
·
Stayed 3 nights
Great little apartments. Only minor gripe was ventilation. Windows can't open so had to use the a/c which was a little noisy. Superb facilities tho and having a little kitchen was awesome.
Great little apartments. Only minor gripe was ventilation. Windows can't open so had to use the a/c which was a little noisy. Superb facilities tho and having a little kitchen was awesome.
10
Andrew
8 Oct 2025
·
Stayed 2 nights
Friendly, simple check -in. Easy parking in multistory just behind which can be added to the room. Great TV, good shower and comfy bed. Roomy flat with good equipment level in the kitchen. Some welcome gifts too (tea, coffee, sugar, washing up liquid and tea towels) which were very welcome. Mini supermarket located just below too.
Friendly, simple check -in. Easy parking in multistory just behind which can be added to the room. Great TV, good shower and comfy bed. Roomy flat with good equipment level in the kitchen. Some welcome gifts too (tea, coffee, sugar, washing up liquid and tea towels) which were very welcome. Mini supermarket located just below too.
10
Elliot
25 Mar 2024
·
Stayed 1 night
Amazing stay! Very easy to get to and an easy check in check out process. Lovely and clean and with a nice view! Had a good night stay 😁
Amazing stay! Very easy to get to and an easy check in check out process. Lovely and clean and with a nice view! Had a good night stay 😁
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly, helpful, and responsive, and check-in can be easy. Some guests experienced communication problems, delays at entry, or special requests not honored.
Related guest reviews
2
Marianne
27 Jul 2024
·
Stayed 1 night
Great apartment but hard to find and unfortunately poor lady on the front desk couldnt speak enpugh English to understand what I was saying. Miscommunication from then on. Need a bigger sign and prior warning the car park shutter is closed untill you ring to say you are there. Checking in should be easy not time consuming. Apartment is super clean and its a real shame the checkin was so poor. Would give 5 stars if this was improved.
Great apartment but hard to find and unfortunately poor lady on the front desk couldnt speak enpugh English to understand what I was saying. Miscommunication from then on. Need a bigger sign and prior warning the car park shutter is closed untill you ring to say you are there. Checking in should be easy not time consuming. Apartment is super clean and its a real shame the checkin was so poor. Would give 5 stars if this was improved.
10
Curtis
29 Jul 2024
·
Stayed 3 nights
My stay was fantastic, close to where I needed to go, the staff was friendly and helpful
My stay was fantastic, close to where I needed to go, the staff was friendly and helpful
8
Andrew
13 Mar 2025
·
Stayed 2 nights
The Quay apartments are very good once inside. Well presented equipped, warm with a great TV, bed and shower. There's a couple of handy shops adjacent to the building which is very convenient. Initially finding the property and parking was tricky as no obvious signage. I initially parked my car in an adjacent street and used google maps to walk to the entrance (which is shared with another business). Once fond staff were very helpful and friendly. Parking is in a multi storey around the back of the property about 150m walk, so not too bad. Overall a good place to stay if the town centre location suits.
The Quay apartments are very good once inside. Well presented equipped, warm with a great TV, bed and shower. There's a couple of handy shops adjacent to the building which is very convenient. Initially finding the property and parking was tricky as no obvious signage. I initially parked my car in an adjacent street and used google maps to walk to the entrance (which is shared with another business). Once fond staff were very helpful and friendly. Parking is in a multi storey around the back of the property about 150m walk, so not too bad. Overall a good place to stay if the town centre location suits.
2
E.Regina Vieira de
13 Jan 2025
·
Stayed 12 nights
The property paid no attention to my special requests on the Expedia page. I was given an apt on the 9th floor. The front desk staffer put me through Mohammed, the owner, during check-in. He directed me to speak to Anna, the head of housekeeping, the next day. My apt. had a view to the east where undesirable people parked their cars with their back lights on. My apt. was just a couple of doors down from Anna’s “office.” My door faced the hall’s door, which was slammed mercilessly throughout the day. Anna invited herself in when she came to see me. She told me their residents were wonderful people. She advised me to leave my door ajar when cooking. I wasn’t surprised when later, someone tried to break into the apt. Subsequently, Anna became a nuisance. There were also tapping, thumping, thudding and punches on the bedroom wall at all hours. No bathroom safety mat was provided for the slippery shower floor. The bathroom’s sink was leaky. In the kitchen, the oven was dirty with grease, the faucet’s top was loose falling off each use. The dishwasher would come all the way to the front and then to the floor while I loaded it, hurting me. The frying pan had its non-sticking interior all scratched off; there was a crust of grease on the bottom. Both the living room and the bedroom lamps triggered the alarm for spying devices in them. While checking out, the elevator reeked of cigarette smoke. I do deserve a partial refund for this nightmarish stay.
The property paid no attention to my special requests on the Expedia page. I was given an apt on the 9th floor. The front desk staffer put me through Mohammed, the owner, during check-in. He directed me to speak to Anna, the head of housekeeping, the next day. My apt. had a view to the east where undesirable people parked their cars with their back lights on. My apt. was just a couple of doors down from Anna’s “office.” My door faced the hall’s door, which was slammed mercilessly throughout the day. Anna invited herself in when she came to see me. She told me their residents were wonderful people. She advised me to leave my door ajar when cooking. I wasn’t surprised when later, someone tried to break into the apt. Subsequently, Anna became a nuisance. There were also tapping, thumping, thudding and punches on the bedroom wall at all hours. No bathroom safety mat was provided for the slippery shower floor. The bathroom’s sink was leaky. In the kitchen, the oven was dirty with grease, the faucet’s top was loose falling off each use. The dishwasher would come all the way to the front and then to the floor while I loaded it, hurting me. The frying pan had its non-sticking interior all scratched off; there was a crust of grease on the bottom. Both the living room and the bedroom lamps triggered the alarm for spying devices in them. While checking out, the elevator reeked of cigarette smoke. I do deserve a partial refund for this nightmarish stay.
8
Denis
26 Jan 2025
·
Stayed 1 night
Excellent two bed apartment, clean, modern and great value. Lovely staff and easy parking.
Excellent two bed apartment, clean, modern and great value. Lovely staff and easy parking.
10
Yee fun
21 Nov 2024
·
Stayed 1 night
Staff was kind and helpful. Spacing and enough kitchen facilities for cooking.
Staff was kind and helpful. Spacing and enough kitchen facilities for cooking.
10
Laura
17 Jun 2023
·
Stayed 1 night
Always feel right at home when I'm staying here. Nice to have the use of a full kitchen when travelling, and laundry facilities for that matter. The guys here always go out of their way to make you feel welcome and address any issues/requests. Would definitely come back if in the area again.
Always feel right at home when I'm staying here. Nice to have the use of a full kitchen when travelling, and laundry facilities for that matter. The guys here always go out of their way to make you feel welcome and address any issues/requests. Would definitely come back if in the area again.
10
Joseph
1 Jun 2024
·
Stayed 1 night
Secure, nice location, friendly reception staff, clean
Secure, nice location, friendly reception staff, clean
10
hossein
1 Jan 2025
·
Stayed 1 night
Amazing! They're so helpful, kind, and friendly. They gave us a 2-bed room which were very clean without any issue. Everything was awesome! Wow! Thanks for such a great service and made our new year sweet!
Amazing! They're so helpful, kind, and friendly. They gave us a 2-bed room which were very clean without any issue. Everything was awesome! Wow! Thanks for such a great service and made our new year sweet!
10
Elliot
25 Mar 2024
·
Stayed 1 night
Amazing stay! Very easy to get to and an easy check in check out process. Lovely and clean and with a nice view! Had a good night stay 😁
Amazing stay! Very easy to get to and an easy check in check out process. Lovely and clean and with a nice view! Had a good night stay 😁
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AI-generated summary based on recent guest reviews
Location
Central, walkable location near shops, restaurants, and the station. Several reviews note the surrounding area and the multi-storey car park can feel rough or unsafe.
Related guest reviews
8
Hang
31 May 2024
·
Stayed 2 nights
The place was spacious for our needs. It was worth the money, comfortable and had everything needed for a family of 4 to stay. The only thing is that the parking garage is completely unkempt. The windows to the place are dirty. It’s a high rise so understood that the window cleaners don’t come by too often but what would have been a beautiful view was tainted. Location is pretty good because you’ll be close to convenient stores and a bridge walk away from the restaurants and bars. There’s the river bank, which is not too flattering but the city has plenty of paved walkways along the river that is pretty nice. Overall a decent stay. The woman who works for the company was super nice, responsive and helpful. She let me borrow an iPhone charger!
The place was spacious for our needs. It was worth the money, comfortable and had everything needed for a family of 4 to stay. The only thing is that the parking garage is completely unkempt. The windows to the place are dirty. It’s a high rise so understood that the window cleaners don’t come by too often but what would have been a beautiful view was tainted. Location is pretty good because you’ll be close to convenient stores and a bridge walk away from the restaurants and bars. There’s the river bank, which is not too flattering but the city has plenty of paved walkways along the river that is pretty nice. Overall a decent stay. The woman who works for the company was super nice, responsive and helpful. She let me borrow an iPhone charger!
8
Andrew
13 Mar 2025
·
Stayed 2 nights
The Quay apartments are very good once inside. Well presented equipped, warm with a great TV, bed and shower. There's a couple of handy shops adjacent to the building which is very convenient. Initially finding the property and parking was tricky as no obvious signage. I initially parked my car in an adjacent street and used google maps to walk to the entrance (which is shared with another business). Once fond staff were very helpful and friendly. Parking is in a multi storey around the back of the property about 150m walk, so not too bad. Overall a good place to stay if the town centre location suits.
The Quay apartments are very good once inside. Well presented equipped, warm with a great TV, bed and shower. There's a couple of handy shops adjacent to the building which is very convenient. Initially finding the property and parking was tricky as no obvious signage. I initially parked my car in an adjacent street and used google maps to walk to the entrance (which is shared with another business). Once fond staff were very helpful and friendly. Parking is in a multi storey around the back of the property about 150m walk, so not too bad. Overall a good place to stay if the town centre location suits.
10
Tracy
7 Jul 2023
·
Stayed 2 nights
Great location, quiet, well equipped bed super comfy.
Great location, quiet, well equipped bed super comfy.
10
Emily
15 Dec 2024
·
Stayed 1 night
When arriving there was a car park available £5 for the night - was just around the corner Wasn’t expecting the space to be so well presented Great to have a kitchen Good location Easy walking distance to restaurants and shopping centre Reasonable price for the area
When arriving there was a car park available £5 for the night - was just around the corner Wasn’t expecting the space to be so well presented Great to have a kitchen Good location Easy walking distance to restaurants and shopping centre Reasonable price for the area
6
Mark
15 Jun 2025
·
Stayed 2 nights
Inside the apartment the couch was very old. Bed was good and kitchen was OK. It was clean but the area it is in.... not very good. There are two stored very close by where food can be pirchased.
Inside the apartment the couch was very old. Bed was good and kitchen was OK. It was clean but the area it is in.... not very good. There are two stored very close by where food can be pirchased.
2
Christopher
18 Sept 2025
·
Stayed 2 nights
Booked this for a colleague who had to leave the apartment due to its cleanliness. Broken taps, unsafe area. Avoid!!
Booked this for a colleague who had to leave the apartment due to its cleanliness. Broken taps, unsafe area. Avoid!!
10
Robert
17 May 2024
·
Stayed 1 night
Easy to reach from Station and easy check in. Apartment very good, clean and spacious with everything needed. Only thing I didn't like was two single beds masquerading as a double. As only one night I managed. Great views and everything I wanted
Easy to reach from Station and easy check in. Apartment very good, clean and spacious with everything needed. Only thing I didn't like was two single beds masquerading as a double. As only one night I managed. Great views and everything I wanted
8
Zeeshan
27 Nov 2023
·
Stayed 1 night
Good, clean apartment, walking distance from all the key places in Newport.
Good, clean apartment, walking distance from all the key places in Newport.
10
Trevor
27 May 2024
·
Stayed 2 nights
The property is excellent and very safe in the building but the car park is very shady with druggies in the corners.
The property is excellent and very safe in the building but the car park is very shady with druggies in the corners.
10
Andrew
8 Oct 2025
·
Stayed 2 nights
Friendly, simple check -in. Easy parking in multistory just behind which can be added to the room. Great TV, good shower and comfy bed. Roomy flat with good equipment level in the kitchen. Some welcome gifts too (tea, coffee, sugar, washing up liquid and tea towels) which were very welcome. Mini supermarket located just below too.
Friendly, simple check -in. Easy parking in multistory just behind which can be added to the room. Great TV, good shower and comfy bed. Roomy flat with good equipment level in the kitchen. Some welcome gifts too (tea, coffee, sugar, washing up liquid and tea towels) which were very welcome. Mini supermarket located just below too.
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AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
Was this helpful?
AI-generated summary based on recent guest reviews
8
Alison
4 Sept 2026
·
Stayed 2 nights
Excellent value, and secure parking next door. The flat was clean, but the Lino in the hall had gaps, and there was chewing gum stuck to the floor of the lift.
Excellent value, and secure parking next door. The flat was clean, but the Lino in the hall had gaps, and there was chewing gum stuck to the floor of the lift.
10
UENISHI
19 Aug 2026
·
Stayed 2 nights
very good.Parking is good,too
very good.Parking is good,too
2
Kate
11 Jul 2026
·
Stayed 1 night
Booked for 3 people and only had 1 King sized bed and you can open windows and the air on unit was only in the living room which made the bedroom unbearable hot. Wouldn’t stay here again
Booked for 3 people and only had 1 King sized bed and you can open windows and the air on unit was only in the living room which made the bedroom unbearable hot. Wouldn’t stay here again
10
Lloyd
9 Jul 2026
·
Stayed 2 nights
Nice, clean, well-equipped apartment on the 9th floor. Was really nice. Enjoyed my stay. Property manager was lovely. The only small criticism was that it was really hot and the aircon only cooled the lounge, so the bedroom was roasting! I’d definitely stay again though.
Nice, clean, well-equipped apartment on the 9th floor. Was really nice. Enjoyed my stay. Property manager was lovely. The only small criticism was that it was really hot and the aircon only cooled the lounge, so the bedroom was roasting! I’d definitely stay again though.
8
Anton
29 Jun 2026
·
Stayed 1 night
Nice evening Newport not so nice Would stay again if needed to
Nice evening Newport not so nice Would stay again if needed to
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 23:00
Before 11:00
Security deposit
You'll be required to pay the fully refundable deposit for this property.
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Quay Apartments Clarence House
Is parking available at the property?
Self parking is available on-site for a fee of GBP 8 per day, which includes in/out privileges. Parking height restrictions apply.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 11:00 PM, and check-out is by 11:00 AM. Early check-in may be available for a fee of GBP 10, and late check-out is available for GBP 15, both subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities. However, specific details on room accessibility and pool access features are not provided.
What is the location of the property in relation to key landmarks?
The property is located in Newport's St Julians neighborhood, just a 2-minute drive from Friars Walk Newport and 6 minutes from the University of Wales-Newport. It is approximately 2.5 miles from Newport Docks and 3.9 miles from Tredegar House.
What are the policies for guests staying with children?
Children are welcome at the property, and one child can stay for free when occupying the parent or guardian's room using existing bedding.
What are the policies regarding extra beds and cribs?
Cribs (infant beds) are available for a fee of GBP 25 per stay. Advance request is recommended for availability.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-20: NO DATA
- 2026-10-21: NO DATA
- 2026-10-22: 75.43446501669312USD
- 2026-10-23: 94.10824967599488USD
- 2026-10-24: 101.40951822677613USD
- 2026-10-25: 84.37670065994263USD
- 2026-10-26: 83.66732024768066USD
- 2026-10-27: 83.6243446171875USD
- 2026-10-28: 84.37670065994263USD
- 2026-10-29: 86.85454538876344USD
- 2026-10-30: 106.6029348324585USD
- 2026-10-31: 123.20297410281373USD
- 2026-11-01: 84.37670065994263USD
- 2026-11-02: 84.37670065994263USD
- 2026-11-03: 84.37670065994263USD
- 2026-11-04: 84.22683384970094USD
- 2026-11-05: 84.08694902853394USD
- 2026-11-06: 108.48575541836549USD
- 2026-11-07: NO DATA
- 2026-11-08: 87.64613595632935USD
- 2026-11-09: 90.50137863229371USD
- 2026-11-10: 92.79938490100099USD
- 2026-11-11: 91.60042473641968USD
- 2026-11-12: 93.63026991955567USD
- 2026-11-13: 124.12217318594361USD
- 2026-11-14: NO DATA
- 2026-11-15: 92.73943304037476USD
- 2026-11-16: 94.15900714874269USD
- 2026-11-17: 91.0109394845276USD
- 2026-11-18: 89.62214174899293USD
- 2026-11-19: 91.65749157962037USD
- 2026-11-20: 128.44082168902588USD
- 2026-11-21: NO DATA
- 2026-11-22: 93.8784499052124USD
- 2026-11-23: 94.31008104342652USD
- 2026-11-24: 93.23900334265137USD
- 2026-11-25: 91.0509016843567USD
- 2026-11-26: 94.33166302838136USD
- 2026-11-27: 126.89506017160035USD
- 2026-11-28: 136.20168122048952USD
- 2026-11-29: 87.4140589907837USD
- 2026-11-30: 89.30322319067383USD
- 2026-12-01: 87.86366798239136USD
- 2026-12-02: 89.36796914553834USD
- 2026-12-03: 86.63473616793824USD
- 2026-12-04: 106.6029348324585USD
- 2026-12-05: 123.47273607342531USD
- 2026-12-06: 89.23847723580933USD
- 2026-12-07: 86.61475506802368USD
- 2026-12-08: 90.92101597402954USD
- 2026-12-09: 89.2168952508545USD
- 2026-12-10: 88.04351500338745USD
- 2026-12-11: NO DATA
- 2026-12-12: 162.82855146844483USD
- 2026-12-13: 88.38165274307252USD
- 2026-12-14: 88.04351500338745USD
- 2026-12-15: 87.4140589907837USD
- 2026-12-16: 89.23248461801148USD
- 2026-12-17: 85.88539355584717USD
- 2026-12-18: 106.6029348324585USD
- 2026-12-19: 106.6029348324585USD
- 2026-12-20: 95.91667619238282USD
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: GBP 200 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
- Onsite parties or group events are strictly prohibited
- Noise-free guestrooms cannot be guaranteed
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has not indicated whether there is a smoke detector on the property
- This property is professionally cleaned
- One child stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Parking height restrictions apply.
- The property is professionally cleaned.
- Contactless check-out is available.
- Secured self parking fee: GBP 8 per day (in/out privileges)
- Early check-in fee: GBP 10 (subject to availability)
- Late check-in fee: GBP 25 for check-in between 11:00 PM and 12:30 AM
- Late check-out fee: GBP 15 (subject to availability)
- Crib (infant bed) fee: GBP 25.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Family room
Luggage storage
Express check-in/check-out
Self laundry
Services
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Internet
Free wi-fi
Parking
Parking
Parking (Limited)
Parking Onsite
General
Non-smoking rooms
Family room