Tru By Hilton Phoenix Midtown

Absolutely loved it. With a very good rate and all amenities i needed in one location. The staff were amazing and i felt safe and welcomed.

Parking situation quite horrible. Only aboit 20 spaces in the lot, and then you had to park on the roof of a parking garage and walk down the metal stairs. In 120 degree heat in aphoenix in summer. No handicap access. Breakfast was fine but attendant said there was no way to get water to drink, then i found a water dispenser in the hallway. Just annoying.

It was a great hotel. I just didn't like the parking situation. There was parking available in a parking garage across from the hotel but its not very well lit or secure. I had to pass by a man sitting exit at the top of the stairs of the parking area. I was carrying my suitcase, purse and trying to hurry and navigate those stairs. Not enjoyable 😒 Also, when i selected directions from the email, i was routed to a totally different area! I was routed to 1st ave in the down town area of Phoenix, somewhere by the police station! I had to manually enter the address into google maps and then the correct location showed up. Not a great experience 😕

Hotel was lit, rooftop swimming pool say no more. Amazing views, great location, 1 pool table occupied. Lots of time for Jammy Time!

My stay was good. I just did not like the parking fee. They charged me nightly. There was not enough parking and I had to park on the roof and still paid $10. A night.

Had a great stay. Kids loved the pool on the roof top.

Great place to stay. Beautiful and clean property. Felt very safe here. Nice dining options right next to the hotel and the rooftop pool was lovely.

Amenities and general good condition of everything.

Everything was perfect. The manager and each staff member was very professional and friendly and went above and beyond to provide exceptional service. I was very pleased! Great gym, convenience location. A big thank you from this East Coaster for your hospitality!

The staff was welcoming and friendly. The parking was FREE and the room was very nice and comfortable. The free breakfast had a good selection and never ran out.

We were very surprised how surface dirty our room was. Property and hotel was really nice but when we noticed the lack of attention to cleaning it disappointed us. Hair in our sheets, dirt and hair in the corners of the floors, half a** mop job and beverage rings and drips on the tables. Not sure how clean the deep cleaning would be with these signs.

Breakfast was pretty limited. The hotel & room were clean; staff were very friendly and service-oriented. There is a sports bar and a breakfast/brunch spot across the parking lot; metro stop a couple of blocks away. The rooms have shelves and benches, - no dresser or closet and hanging space is limited. However, our stay was pleasant, and as I said, staff is great.

Clean room and helpful, friendly staff.

Clean room

Room was AMAZING, NICE AND CLEAN. Check in staff was not nice, but check out staff was GREAT. Breakfast had a variety of food, pastries and drinks...

Very clean staff was amazing !

Very clean and great staff. Will use again when in phoenix

Room was very clean, quiet, great customer service and food was delicious

Great place to stay and beds very comfortable. Very clean and inviting place to be.

The bottom of the shower was very dirty and had hairs all over it. It looked like it wasn’t cleaned whatsoever. Everything else about the room and stay was fine.

My first room the TV didn't work so they moved us to another room. Well they was nice but we ended up with a room the had no mirror and the bathroom door kept getting stuck.

Clean room. Comfy bed

Breakfast was pretty limited. The hotel & room were clean; staff were very friendly and service-oriented. There is a sports bar and a breakfast/brunch spot across the parking lot; metro stop a couple of blocks away. The rooms have shelves and benches, - no dresser or closet and hanging space is limited. However, our stay was pleasant, and as I said, staff is great.

Our room at True was very small. It was also confusing because the friends we were traveling with booked with Home 2 and we thought we were at the same hotel. Their room for the same price had much more room. We noticed this as soon as we went to our room after check in. I went down to the front desk and asked if I could change to Home 2 and the people at the desk started to work with me to see if they can make that happen. During this time, a manager came out and asked what the situation was. I was approached with an attitude by that person with them making the assumption that I was demanding something from them. I explained that I just asked if it could be done and wasn't demanding anything. I was told I could do it but it would cost significantly more to make the change. If I would have been told that up front, I wouldn't have spent 10 minutes trying to work something out. Everyone else at this facility was polite and very helpful. The facilities are nice other than the size of the rooms at Tru, I think the experience would have been much better had the one person who I assume was a manager tried to understand the situation before making judgement. 99% of the staff were great but it was somewhat ruined by that experience.

Pretty good. One of the mattresses sagged on the side, so we could only use the one bed. We didn’t complain, but they probably would have fixed it. Friendly and great staff.

Room was clean enough but very small. Not used to such a small space. Staff was very friendly and made us feel welcomed.

Let me say up front I booked this hotel thinking it was in Glendale,Az. 15 miles away where my daughter and her husband and grandsons were staying. After driving 5 plus hours from Los Angles and realizing we had booked the wrong Tru by Hilton, I called the Phoenix Hotel and explained the error and asked if I could move my reservation to the Glendale Tru by Hilton. I was told that I would have to talk to Hotel dot com. I contacted them ,explained the situation and they said that thought I had a valid reason and contacted the Phoenix hotel. Then Hotel dot com person let me know that the hotel said not and they would not help. We checkin and get our room and we are on the Main Street side. The road noise from car's, motor cycle,s and the trolly car that ran till 2 AM was terrible. plus the A/C unit was very loud every time it cycled on. I was unable to fall asleep till 4am. The hotel knows this they have ear plug in the room. The next morning I went to the front desk, and explained I could not open a second night there and asked to cancel my second night. I was told that they would know about the noise and are talking too the city, like that will correct the problem. I was told they would not cancel my second night. I left and found a fantastic hotel , the Renaissance Inn in Glendale Az. See attached picture of their solution to the street noise. Never again Tru by Hilton

Bed was too soft, otherwise, okay.

Travel plans changed at the last minute and they were super accommodating. Located walking distance to many conveniences. Hotel was clean and staff was friendly and efficient. Rooms were were clean and well stocked and comfortable. Perfect for our stay. If our trip was longer I would have wanted to room larger but we did a college drop off so quick return home. The room was comfortable and sufficient for that type of stay. Will definitely stay here again if we visit again.

Excellent breakfast. Friendly staff and nice room.

Breakfast was pretty limited. The hotel & room were clean; staff were very friendly and service-oriented. There is a sports bar and a breakfast/brunch spot across the parking lot; metro stop a couple of blocks away. The rooms have shelves and benches, - no dresser or closet and hanging space is limited. However, our stay was pleasant, and as I said, staff is great.

The staff working the breakfast area was so incredibly helpful and kind!

I stay here for the location. Sean at the front desk - a manager - is particularly helpful. He provided excellent customer service when I had a room change upon arrival.

Staff extremely friendly and helpful. I had a slight problem with shades when I initially arrived, called front desk and someone arrived within 10 minutes to fix, great service. Thank you Sean!

Clean room and helpful, friendly staff.

Room was AMAZING, NICE AND CLEAN. Check in staff was not nice, but check out staff was GREAT. Breakfast had a variety of food, pastries and drinks...

Very clean staff was amazing !

The staff was very nice and helpful

Everything was perfect. The manager and each staff member was very professional and friendly and went above and beyond to provide exceptional service. I was very pleased! Great gym, convenience location. A big thank you from this East Coaster for your hospitality!

Clean hotel. Staff was fine until misunderstanding led to General Manager's decision to not accept reservation based on situation that was assumed to be spousal/relationship spat between myself and a guest VS. Friendship Shade 😎 that situation actually was. When Gen Manager refused to acknowledge assumptions weren't valid and her tone became judgmental and rude. POOR CUSTOMER SVC by someone who as they are in Management..should of handled situation more pofessionally. I dont speak to my own son the way this woman just degraded, and infantanozed and judged me DESPITE THE FACTS : THEY DID NOT Witness the interaction/INCIDENT themself, staff assumed spat or negativity that was non exixlst. NOT the service I've had before and expect fron the Hilton brand family name. Very off-brand and a hope she learns from this.

Breakfast was pretty limited. The hotel & room were clean; staff were very friendly and service-oriented. There is a sports bar and a breakfast/brunch spot across the parking lot; metro stop a couple of blocks away. The rooms have shelves and benches, - no dresser or closet and hanging space is limited. However, our stay was pleasant, and as I said, staff is great.

Everything was wonderful… great location… close to restaurants and shopping

Hotel was lit, rooftop swimming pool say no more. Amazing views, great location, 1 pool table occupied. Lots of time for Jammy Time!

Nice hotel near Creighton Med school.

Great place to stay. Beautiful and clean property. Felt very safe here. Nice dining options right next to the hotel and the rooftop pool was lovely.

Great Hotel, Light Rail access across the street

It was a great stay. Very close to downtown.

Everything was perfect. The manager and each staff member was very professional and friendly and went above and beyond to provide exceptional service. I was very pleased! Great gym, convenience location. A big thank you from this East Coaster for your hospitality!

Very nice. Close to hospital where we had family member.

Travel plans changed at the last minute and they were super accommodating. Located walking distance to many conveniences. Hotel was clean and staff was friendly and efficient. Rooms were were clean and well stocked and comfortable. Perfect for our stay. If our trip was longer I would have wanted to room larger but we did a college drop off so quick return home. The room was comfortable and sufficient for that type of stay. Will definitely stay here again if we visit again.

Breakfast was pretty limited. The hotel & room were clean; staff were very friendly and service-oriented. There is a sports bar and a breakfast/brunch spot across the parking lot; metro stop a couple of blocks away. The rooms have shelves and benches, - no dresser or closet and hanging space is limited. However, our stay was pleasant, and as I said, staff is great.

The staff was excellent. Very nice breakfast.

Good breakfast and very friendly staff

The property was clean and looked new. The breakfast was extensive. There was no coffee in the room.

Room was AMAZING, NICE AND CLEAN. Check in staff was not nice, but check out staff was GREAT. Breakfast had a variety of food, pastries and drinks...

Manager at desk was exceptional. Breakfast was very good.

Pleasant room. Courteous staff. Continental breakfast needs help but I did not include that in the review. Thank you

I liked the cleanliness of the room. The service was great. Had a lot of breakfast items. Breakfast area was great. Loved the stay.

Everything it’s really good, starting for the room and for finally the breakfast was delicious

Excellent breakfast. Friendly staff and nice room.