Metropole Urban Hotel
US$152
/ night
Avg. for September
Prices for Metropole Urban Hotel
Select dates to see prices and availability
US$152
/ night
Avg. for September
Monthly average prices
Nightly prices at Metropole Urban Hotel average US$63 in the cheapest month (January) and US$152 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$63 |
| February | US$68 |
| March | US$75 |
| April | US$90 |
| May | US$109 |
| June | US$113 |
| July | US$137 |
| August | US$138 |
| September | US$152 |
| October | US$120 |
| November | US$72 |
| December | US$71 |
J
F
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A
M
J
J
A
Sept · US$152
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D
Most expensive: September (~US$152)
Cheapest: January (~US$63)
About this property
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Amenities
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Business amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Rooms
Make yourself at home in one of the 24 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Location
A stay at Metropole Urban Hotel places you in the heart of Heraklion, within a 5-minute walk of Morosini Fountain and Heraklion Loggia. This hotel is 0.6 mi (0.9 km) from Venetian Walls and 0.6 mi (1 km) from Natural History Museum of Crete.
What's nearby
Heraklion Museum of Religious Art(0.1 Miles)
Agia Ekaterini Church(0.1 Miles)
St. Minas Cathedral(0.1 Miles)
Morosini Fountain(0.2 Miles)
Heraklion Central Market(0.2 Miles)
Dedalou Shopping Street(0.2 Miles)
Lions Square(0.2 Miles)
St. Mark's Basilica(0.2 Miles)
Heraklion Municipal Art Gallery(0.2 Miles)
Vikelaia Municipal Library(0.2 Miles)
Bembo Fountain(0.2 Miles)
Koubes(0.2 Miles)
Heraklion Loggia(0.2 Miles)
Heraklion Town Hall(0.2 Miles)
Kornarou Square(0.3 Miles)
The nearest major airport is Nikos Kazantzakis Airport (HER)(4.5 Miles)
Airport shuttle
Non-smoking rooms
Room service
Tour desk
Dry cleaning
Housekeeping
Location
Platia Agias Ekaterinis - Agios Minas, Heraklion, Greece
Heraklion Museum of Religious Art (0.1 Miles)
Agia Ekaterini Church (0.1 Miles)
St. Minas Cathedral (0.1 Miles)
Morosini Fountain (0.2 Miles)
Heraklion Central Market (0.2 Miles)
Dedalou Shopping Street (0.2 Miles)
Room options
8
Superior Connecting Rooms with Balcony and City View
Room details
2 Double Beds
Sleeps 4
366 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
9
Deluxe Room with Balcony and City View
Room details
1 Double Bed
2 Single Beds
Sleeps 2
248 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
7
Superior Room with Balcony and City View
Room details
1 Double Bed
Sleeps 2
226 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Private Bathroom
5
Economy Room
Room details
1 Large Double Bed
Sleeps 2
205 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
11
Standard Room with City View
Room details
1 Double Bed
2 Single Beds
Sleeps 2
226 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
7
Triple Room, City View
Room details
1 Double Bed
and 1 Sofa Bed
2 Single Beds
and 1 Sofa Bed
Sleeps 3
226 ft²
Air ConditioningWi-Fi (Free)Sofa Bed
10
Junior Suite with Outdoor Jetted Tub and Side Sea View
Room details
1 Double Bed
and 1 Sofa Bed
Sleeps 3
409 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Spa TubRooftop Private Spa Tub
Guest reviews of Metropole Urban Hotel
9
Superb
Based on 1,617 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Metropole Urban Hotel draws praise for its central location by the cathedral square, generally very clean, comfortable rooms with balconies or views, and friendly, helpful staff, making it an easy base for walking to shops, restaurants, and sights.
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What guests think
Metropole Urban Hotel draws praise for its central location by the cathedral square, generally very clean, comfortable rooms with balconies or views, and friendly, helpful staff, making it an easy base for walking to shops, restaurants, and sights.
Some rooms are small or have frosted windows with limited natural light, and noise from church bells or the lively square can be noticeable unless doors are closed. Breakfast at the adjacent cafe ranges from generous and tasty to average with inconsistent service and selection. A few guests reported maintenance issues, bathroom leaks, and patchy Wi‑Fi, and parking or drop‑off can be challenging though nearby paid lots help. Overall, expect a modern stay with lively surroundings.
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AI-generated summary based on recent guest reviews
Facilities
No on-site parking or driveway; drop-off is on a one-lane street. Several guests used nearby paid garages a short walk away.
Related guest reviews
10
E
1 Aug 2025
·
Stayed 1 night
This is our fourth stay at the Metropole. We choose this hotel for its convenient location and cute little square with cafes right next to it. It is a short drive from the airport and there is a car parking lot very close to it (not managed by the hotel). The check-in is quick and efficient, even if you arrive late due to plane delays. The rooms are clean and modern.
This is our fourth stay at the Metropole. We choose this hotel for its convenient location and cute little square with cafes right next to it. It is a short drive from the airport and there is a car parking lot very close to it (not managed by the hotel). The check-in is quick and efficient, even if you arrive late due to plane delays. The rooms are clean and modern.
10
Anna Cara
27 May 2025
·
Stayed 1 night
Great spot! So much to see around the area. Parking was a bit tricky, go to the Themes Parking which is roughly 800 feet from the hotel. It’s 15 euros for the whole day but conveniently located. The area around the hotel was amazing! So much to explore. Breakfast in the morning was top notch! Felt very taken care of!
Great spot! So much to see around the area. Parking was a bit tricky, go to the Themes Parking which is roughly 800 feet from the hotel. It’s 15 euros for the whole day but conveniently located. The area around the hotel was amazing! So much to explore. Breakfast in the morning was top notch! Felt very taken care of!
8
Christine
21 Jun 2024
·
Stayed 1 night
Staff is very friendly and location is walkable. Parking may be difficult to find around peak time but overall very enjoyable stay.
Staff is very friendly and location is walkable. Parking may be difficult to find around peak time but overall very enjoyable stay.
10
Yoshiko
22 May 2024
·
Stayed 5 nights
We were very pleased with this hotel at the center of Heraklion. We had a balcony to overlook a plaza and churches, there were tons of restaurants, bars, cafe's, stores and bus stops just a few minutes' walk, and it was very close to the downtown area. Even parking was not bad - we found a 24-hour public parking close by. Our room was cozy and quiet with a large bed, and a clean bathroom that had no water leak (happens often in abroad). The staff were nice and helpful We tried the restaurants they recommended and we liked all of them. The only thing was the quality of breakfast served by the "Hacienda" cafe in the hotel building. The food in buffet was mostly dried and cold including coffee probably because they are prepared all at once. Well breakfast came "free", but we usually understand that it is included in the hotel fee. Anyways, besides that our stay was wonderful. We will definitely go back there.
We were very pleased with this hotel at the center of Heraklion. We had a balcony to overlook a plaza and churches, there were tons of restaurants, bars, cafe's, stores and bus stops just a few minutes' walk, and it was very close to the downtown area. Even parking was not bad - we found a 24-hour public parking close by. Our room was cozy and quiet with a large bed, and a clean bathroom that had no water leak (happens often in abroad). The staff were nice and helpful We tried the restaurants they recommended and we liked all of them. The only thing was the quality of breakfast served by the "Hacienda" cafe in the hotel building. The food in buffet was mostly dried and cold including coffee probably because they are prepared all at once. Well breakfast came "free", but we usually understand that it is included in the hotel fee. Anyways, besides that our stay was wonderful. We will definitely go back there.
10
Beni
18 May 2025
·
Stayed 2 nights
Hotel location good but no driveway and no parking. Finding parking is a challenge
Hotel location good but no driveway and no parking. Finding parking is a challenge
10
François
21 Jan 2025
·
Stayed 1 night
Suite vue sur mer conforme aux photos de presentation sur le site hôtels.com. Vaste terrasse avec jacuzzi au 5eme etage, vue ville et mer. Attention, c'est une chambre 2 personnes, le 3eme couchage n'étant qu'une banquette dépliable. Parking avec voiturier à 200m, 15€/jour. Eglise avec cloche horaire à 50m. Ptit dej à 4€ excellent rapporté au tarif.
Suite vue sur mer conforme aux photos de presentation sur le site hôtels.com. Vaste terrasse avec jacuzzi au 5eme etage, vue ville et mer. Attention, c'est une chambre 2 personnes, le 3eme couchage n'étant qu'une banquette dépliable. Parking avec voiturier à 200m, 15€/jour. Eglise avec cloche horaire à 50m. Ptit dej à 4€ excellent rapporté au tarif.
10
Evan
30 Aug 2025
·
Stayed 2 nights
Really great hotel. A little gem right in the middle of town. If you can get a room with a church view, it’s really worth it. The staff are so helpful. They saved us money getting to our next hotel with better cab options. Just be warned if you are taking a cab, it’s a one lane street in front of the hotel so the cab driver is going to want to unload you and get going super fast!
Really great hotel. A little gem right in the middle of town. If you can get a room with a church view, it’s really worth it. The staff are so helpful. They saved us money getting to our next hotel with better cab options. Just be warned if you are taking a cab, it’s a one lane street in front of the hotel so the cab driver is going to want to unload you and get going super fast!
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and common areas are generally very clean. A few guests noted bathroom odors, black spots, leaks, or poor cleaning in specific rooms and a rooftop hot tub.
Related guest reviews
10
jean
18 Apr 2025
·
Stayed 2 nights
Lovely clean, quiet hotel with friendly staff and a terrific breakfast. Great situation near to loads of restaurants and shops. Would recommend and happily return.
Lovely clean, quiet hotel with friendly staff and a terrific breakfast. Great situation near to loads of restaurants and shops. Would recommend and happily return.
10
Reed
15 Jul 2024
·
Stayed 1 night
Excellent location and very clean.
Excellent location and very clean.
6
Rene
7 May 2024
·
Stayed 2 nights
For the price paid (250$ for 2 nights) and the 4 star category I found the hotel did not fully live up to that. Positive things were: rooms as photographed with modern interior and comfy mattress, nice lighting in the room and location is very central, 24 hr reception, I was not charged for the water I took from the mini bar when checking out Negative things: lots of smaller issues with cleanliness especially in the bathroom that show lack of attention to detail, shower and bathroom seemed a bit weirdly engineered, breakfast was not good and service at breakfast was pretty much non-existent Note: while the location is central and nice with the church in front, it can get noisy as children were playing around and the area is very lively. This is something to consider if you’re noise-sensitive
For the price paid (250$ for 2 nights) and the 4 star category I found the hotel did not fully live up to that. Positive things were: rooms as photographed with modern interior and comfy mattress, nice lighting in the room and location is very central, 24 hr reception, I was not charged for the water I took from the mini bar when checking out Negative things: lots of smaller issues with cleanliness especially in the bathroom that show lack of attention to detail, shower and bathroom seemed a bit weirdly engineered, breakfast was not good and service at breakfast was pretty much non-existent Note: while the location is central and nice with the church in front, it can get noisy as children were playing around and the area is very lively. This is something to consider if you’re noise-sensitive
10
Janice
12 Sept 2025
·
Stayed 1 night
Very comfortable bed and room and great shower with amenities. Very clean and a very nice and friendly reception.
Very comfortable bed and room and great shower with amenities. Very clean and a very nice and friendly reception.
10
Joseph
20 Jul 2024
·
Stayed 4 nights
We stayed in the rooftop suite with hot tub for our honeymoon. The room and hotel was beautiful, provided breakfast was delicious, and the staff were very helpful. The location award also excellent and close to many shops and restaurants. The only issues we had were related specifically to the suite; we almost had to go to the hospital as the balcony seemed as though it had not been cleaned, was extremely muddy and got very slippery after using the hottub just once, resulting in my partner falling and hitting her head quite severely. The hottub also did not get cleaned once and was unusable by the third day as it smelled terrible.
We stayed in the rooftop suite with hot tub for our honeymoon. The room and hotel was beautiful, provided breakfast was delicious, and the staff were very helpful. The location award also excellent and close to many shops and restaurants. The only issues we had were related specifically to the suite; we almost had to go to the hospital as the balcony seemed as though it had not been cleaned, was extremely muddy and got very slippery after using the hottub just once, resulting in my partner falling and hitting her head quite severely. The hottub also did not get cleaned once and was unusable by the third day as it smelled terrible.
4
Stefan
2 Oct 2025
·
Stayed 5 nights
In my room (304) half the sliding door to the shower was gone. The other half leaked at the seams so that there was after every shower a lake next to the shower. Staff said it happened 2 days before I arrived. There was also a weird smell in the shower and quite many black spots. Quite many other things in the (for 4 stars) small and very badly designed room were on the verge of breaking (a chair,a light in the ceiling,towel hanger in the bathroom). Also the fridge was never refilled. Room service worked well and the common areas were nice & clean. Staff was OK,not overly friendly (when you come in again in the evening they often ignore you and dont say hello). Overall for the price I expected a better experience.
In my room (304) half the sliding door to the shower was gone. The other half leaked at the seams so that there was after every shower a lake next to the shower. Staff said it happened 2 days before I arrived. There was also a weird smell in the shower and quite many black spots. Quite many other things in the (for 4 stars) small and very badly designed room were on the verge of breaking (a chair,a light in the ceiling,towel hanger in the bathroom). Also the fridge was never refilled. Room service worked well and the common areas were nice & clean. Staff was OK,not overly friendly (when you come in again in the evening they often ignore you and dont say hello). Overall for the price I expected a better experience.
6
Teresa
1 Aug 2023
·
Stayed 2 nights
Für zwei Nächte war es OK, länger würden wir nicht dort bleiben wollen. Die Toiletten und das Bad waren nicht richtig gereinigt, wir haben uns deshalb nicht wirklich wohl gefühlt. Außerdem war es sehr laut (Flugverkehr, Glockenspiel der Kirche nebenan, Bar/Restaurant unterhalb). Die Frühstücksauswahl ist OK, die Qualität der Speisen ist durchschnittlich. Man darf nicht so viel erwarten, dann wird man auch nicht enttäuscht.
Für zwei Nächte war es OK, länger würden wir nicht dort bleiben wollen. Die Toiletten und das Bad waren nicht richtig gereinigt, wir haben uns deshalb nicht wirklich wohl gefühlt. Außerdem war es sehr laut (Flugverkehr, Glockenspiel der Kirche nebenan, Bar/Restaurant unterhalb). Die Frühstücksauswahl ist OK, die Qualität der Speisen ist durchschnittlich. Man darf nicht so viel erwarten, dann wird man auch nicht enttäuscht.
6
lauren
1 Jul 2025
·
Stayed 1 night
Our room had frosted windows and no natural light. There was a serious water leak in the bathroom that had to be mopped but didn’t go away. The staff and location were otherwise very nice.
Our room had frosted windows and no natural light. There was a serious water leak in the bathroom that had to be mopped but didn’t go away. The staff and location were otherwise very nice.
10
Kelsey
16 Oct 2025
·
Stayed 1 night
Very clean
Very clean
10
Thomas
15 Jun 2025
·
Stayed 1 night
Sehr sauber neu renoviert
Sehr sauber neu renoviert
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AI-generated summary based on recent guest reviews
Rooms
Modern, comfortable rooms, many with balconies and cathedral-square views; effective soundproofing when doors are closed. Some are small, have frosted windows or windows that cannot open, and Wi‑Fi performance can be unreliable in certain rooms or suites.
Related guest reviews
10
Anthony
12 Sept 2025
·
Stayed 5 nights
Loved the location. You hear the church bells which add to the charm. The rooms are soundproof when you shut the balcony doors. Also great location to walk around the city center.
Loved the location. You hear the church bells which add to the charm. The rooms are soundproof when you shut the balcony doors. Also great location to walk around the city center.
10
E
1 Aug 2025
·
Stayed 1 night
This is our fourth stay at the Metropole. We choose this hotel for its convenient location and cute little square with cafes right next to it. It is a short drive from the airport and there is a car parking lot very close to it (not managed by the hotel). The check-in is quick and efficient, even if you arrive late due to plane delays. The rooms are clean and modern.
This is our fourth stay at the Metropole. We choose this hotel for its convenient location and cute little square with cafes right next to it. It is a short drive from the airport and there is a car parking lot very close to it (not managed by the hotel). The check-in is quick and efficient, even if you arrive late due to plane delays. The rooms are clean and modern.
8
Marie Josée
1 Nov 2024
·
Stayed 1 night
Booked for one night to have easy access to port next morning. All was fine. Simply note that economy room has frosted windows only so you cannot see outside. Small rooms. Perhaps upgrade if you plan on staying there for a few days
Booked for one night to have easy access to port next morning. All was fine. Simply note that economy room has frosted windows only so you cannot see outside. Small rooms. Perhaps upgrade if you plan on staying there for a few days
10
Sylvain
4 Aug 2024
·
Stayed 1 night
Our room was great with a large terrace with a view of the plaza and nearby church! Would definitely recommend!
Our room was great with a large terrace with a view of the plaza and nearby church! Would definitely recommend!
8
Italia
26 Aug 2025
·
Stayed 2 nights
The only negative was not possible to open the window of the room.
The only negative was not possible to open the window of the room.
10
Scott
15 May 2025
·
Stayed 4 nights
Beautiful hotel by the cathedral square close to many dining options and shops. Updated room, balcony, and clean.
Beautiful hotel by the cathedral square close to many dining options and shops. Updated room, balcony, and clean.
8
Subramanian
15 May 2025
·
Stayed 3 nights
Excellent team Wi-fi sucked. Had difficulty with my zoom calls. Was a real problem. Team was attentive but unable to remedy
Excellent team Wi-fi sucked. Had difficulty with my zoom calls. Was a real problem. Team was attentive but unable to remedy
8
MIN
25 Oct 2025
·
Stayed 2 nights
My husband loved the balcony with the beautiful church view. The room we stayed at a little small for me especially in the bathroom area.
My husband loved the balcony with the beautiful church view. The room we stayed at a little small for me especially in the bathroom area.
10
Sarah
30 Aug 2025
·
Stayed 3 nights
This is by far our favorite hotel during our Greece trip...we loved the location and room ..we spent each night having a drink on our balcony looking down on the square. Loved it.
This is by far our favorite hotel during our Greece trip...we loved the location and room ..we spent each night having a drink on our balcony looking down on the square. Loved it.
8
Dennis
1 May 2025
·
Stayed 3 nights
WiFi on the top floor suite was not possible to use. 0 mb
WiFi on the top floor suite was not possible to use. 0 mb
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly, helpful and proactive with recommendations, taxi arrangements and luggage storage; check-in is efficient. A few reported less warm interactions or a housekeeping lapse.
Related guest reviews
10
Cynthia
3 Nov 2024
·
Stayed 5 nights
The staff and service both in the hotel and the restaurant were attentive and friendly. Location is excellent for walking. We even walked to the palace.
The staff and service both in the hotel and the restaurant were attentive and friendly. Location is excellent for walking. We even walked to the palace.
10
Kishore
10 Jun 2024
·
Stayed 2 nights
Metropole Urban Hotel is conveniently located close to many restaurants, shopping and tourist attractions. Staff are polite and excellent in giving the information , booking taxi service, car rental. We definitely recommend to friends and family.
Metropole Urban Hotel is conveniently located close to many restaurants, shopping and tourist attractions. Staff are polite and excellent in giving the information , booking taxi service, car rental. We definitely recommend to friends and family.
4
Stefan
2 Oct 2025
·
Stayed 5 nights
In my room (304) half the sliding door to the shower was gone. The other half leaked at the seams so that there was after every shower a lake next to the shower. Staff said it happened 2 days before I arrived. There was also a weird smell in the shower and quite many black spots. Quite many other things in the (for 4 stars) small and very badly designed room were on the verge of breaking (a chair,a light in the ceiling,towel hanger in the bathroom). Also the fridge was never refilled. Room service worked well and the common areas were nice & clean. Staff was OK,not overly friendly (when you come in again in the evening they often ignore you and dont say hello). Overall for the price I expected a better experience.
In my room (304) half the sliding door to the shower was gone. The other half leaked at the seams so that there was after every shower a lake next to the shower. Staff said it happened 2 days before I arrived. There was also a weird smell in the shower and quite many black spots. Quite many other things in the (for 4 stars) small and very badly designed room were on the verge of breaking (a chair,a light in the ceiling,towel hanger in the bathroom). Also the fridge was never refilled. Room service worked well and the common areas were nice & clean. Staff was OK,not overly friendly (when you come in again in the evening they often ignore you and dont say hello). Overall for the price I expected a better experience.
10
Silvia
24 Jun 2025
·
Stayed 2 nights
The hotel is very well located. The room was very comfortable, but the best part was the friendly and helpful staff.
The hotel is very well located. The room was very comfortable, but the best part was the friendly and helpful staff.
6
Idil
1 Aug 2025
·
Stayed 1 night
It was clean and the staff were friendly. There’s also a restaurant next door which had delicious food and great staff. However, for the price I paid I expected to at least have a free bottle of water in the room, as well as access to an iron and hair dryer. I think those are basic necessities. Also I turned on the do not disturb button and the cleaning lady still came into the room while I was asleep. I didn’t appreciate that
It was clean and the staff were friendly. There’s also a restaurant next door which had delicious food and great staff. However, for the price I paid I expected to at least have a free bottle of water in the room, as well as access to an iron and hair dryer. I think those are basic necessities. Also I turned on the do not disturb button and the cleaning lady still came into the room while I was asleep. I didn’t appreciate that
10
magda
3 Jun 2024
·
Stayed 3 nights
the room was very comfortable and the area was central to everything we needed. above all else the staff from morning through evening were all incredibly friendly and helpful
the room was very comfortable and the area was central to everything we needed. above all else the staff from morning through evening were all incredibly friendly and helpful
10
Evan
30 Aug 2025
·
Stayed 2 nights
Really great hotel. A little gem right in the middle of town. If you can get a room with a church view, it’s really worth it. The staff are so helpful. They saved us money getting to our next hotel with better cab options. Just be warned if you are taking a cab, it’s a one lane street in front of the hotel so the cab driver is going to want to unload you and get going super fast!
Really great hotel. A little gem right in the middle of town. If you can get a room with a church view, it’s really worth it. The staff are so helpful. They saved us money getting to our next hotel with better cab options. Just be warned if you are taking a cab, it’s a one lane street in front of the hotel so the cab driver is going to want to unload you and get going super fast!
10
James
25 Sept 2024
·
Stayed 2 nights
Maria at the front desk was SPECTACULAR!! We enjoyed our stay and her recommendations. Highly recommended
Maria at the front desk was SPECTACULAR!! We enjoyed our stay and her recommendations. Highly recommended
10
Demi
14 Sept 2025
·
Stayed 1 night
Nice hotel in a fun great location. Water pressure and temp were amazing. Comfy bed, much better than the Airbnbs we have been staying at. Staff were super nice and helpful and we appreciated being able to leave our bags at the front after check out so we could explore. Thank you!
Nice hotel in a fun great location. Water pressure and temp were amazing. Comfy bed, much better than the Airbnbs we have been staying at. Staff were super nice and helpful and we appreciated being able to leave our bags at the front after check out so we could explore. Thank you!
10
Tyler
8 Oct 2025
·
Stayed 1 night
The staff was lovely and the area and location close to everything was very convenient
The staff was lovely and the area and location close to everything was very convenient
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AI-generated summary based on recent guest reviews
Location
Central, right by the cathedral square, with easy walking to shops, restaurants, museums and the waterfront; convenient for ferry and airport access. The area is lively, with church bells and plaza activity audible if doors or windows are open.
Related guest reviews
10
Anthony
12 Sept 2025
·
Stayed 5 nights
Loved the location. You hear the church bells which add to the charm. The rooms are soundproof when you shut the balcony doors. Also great location to walk around the city center.
Loved the location. You hear the church bells which add to the charm. The rooms are soundproof when you shut the balcony doors. Also great location to walk around the city center.
10
Debra
21 Apr 2025
·
Stayed 2 nights
Staying at the Metropole Urban Hotel in Heraklion was a highlight of our trip. This modern, centrally located hotel was immaculate, well-appointed and comfortable. Our room had a small balcony with gorgeous views of the Cathedral of Agios Minas set on a busy city square lined with restaurant terrasses and loaded with happy families, the children having the time of their lives playing football, hide-n-seek and riding scooters throughout the day and evening. Such an idyllic setting! We were within easy walking distance of shopping and popular attractions such as the Venetian Fortress on the water as well as the extraordinary Archaeological Museum. The staff at Metropole Urban were friendly and professional and the room rate was very reasonable, especially considering the extremely abundant and delicious breakfast that came with it. We would stay here again in a heartbeat and highly recommend it to anyone who wants to have a memorable Heraklion experience.
Staying at the Metropole Urban Hotel in Heraklion was a highlight of our trip. This modern, centrally located hotel was immaculate, well-appointed and comfortable. Our room had a small balcony with gorgeous views of the Cathedral of Agios Minas set on a busy city square lined with restaurant terrasses and loaded with happy families, the children having the time of their lives playing football, hide-n-seek and riding scooters throughout the day and evening. Such an idyllic setting! We were within easy walking distance of shopping and popular attractions such as the Venetian Fortress on the water as well as the extraordinary Archaeological Museum. The staff at Metropole Urban were friendly and professional and the room rate was very reasonable, especially considering the extremely abundant and delicious breakfast that came with it. We would stay here again in a heartbeat and highly recommend it to anyone who wants to have a memorable Heraklion experience.
10
Anna Cara
27 May 2025
·
Stayed 1 night
Great spot! So much to see around the area. Parking was a bit tricky, go to the Themes Parking which is roughly 800 feet from the hotel. It’s 15 euros for the whole day but conveniently located. The area around the hotel was amazing! So much to explore. Breakfast in the morning was top notch! Felt very taken care of!
Great spot! So much to see around the area. Parking was a bit tricky, go to the Themes Parking which is roughly 800 feet from the hotel. It’s 15 euros for the whole day but conveniently located. The area around the hotel was amazing! So much to explore. Breakfast in the morning was top notch! Felt very taken care of!
8
Allison
1 May 2025
·
Stayed 2 nights
Great location for 2 night stay; easy walk to museums, shops and restaurants, no car required and only 10 euro taxi ride from ferry terminal. Corner room view of church square very nice. Daily breakfast convenient and substantial.
Great location for 2 night stay; easy walk to museums, shops and restaurants, no car required and only 10 euro taxi ride from ferry terminal. Corner room view of church square very nice. Daily breakfast convenient and substantial.
8
Susan
15 May 2025
·
Stayed 3 nights
This is a modest hotel in a great location. Directly on the square of St. Minas church, it is in a lively part of the city center. The rooms are adequately sound proofed, so very little noise enters the room. Most attractions are less than a twenty minute walk away. Tavernas and shops are all around. Five minutes away is the even more active Lion Square and city center.
This is a modest hotel in a great location. Directly on the square of St. Minas church, it is in a lively part of the city center. The rooms are adequately sound proofed, so very little noise enters the room. Most attractions are less than a twenty minute walk away. Tavernas and shops are all around. Five minutes away is the even more active Lion Square and city center.
10
Beni
18 May 2025
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Stayed 2 nights
Hotel location good but no driveway and no parking. Finding parking is a challenge
Hotel location good but no driveway and no parking. Finding parking is a challenge
10
Connie
29 May 2024
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Stayed 2 nights
Great city-center location.
Great city-center location.
10
Christopher
12 Jun 2024
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Stayed 7 nights
Excellent location within easy walking distance of everything. Very clean, with helpful staff and we had a lovely little balcony overlooking the square and the basilica. Very convenient little mini market (Zervakis) nearby for essentials and close to plenty of restaurants as well as the market and shops.
Excellent location within easy walking distance of everything. Very clean, with helpful staff and we had a lovely little balcony overlooking the square and the basilica. Very convenient little mini market (Zervakis) nearby for essentials and close to plenty of restaurants as well as the market and shops.
8
Doreen
28 Sept 2025
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Stayed 2 nights
great location to walk to shopping, restaurants.
great location to walk to shopping, restaurants.
10
Tyler
8 Oct 2025
·
Stayed 1 night
The staff was lovely and the area and location close to everything was very convenient
The staff was lovely and the area and location close to everything was very convenient
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AI-generated summary based on recent guest reviews
Dining
Breakfast served at the adjacent cafe draws mixed feedback—many found it generous and tasty, while others reported average quality, limited choice, or disorganized service.
Related guest reviews
10
Daniel
31 May 2025
·
Stayed 3 nights
Good well equipped rooms and well positioned. Great sizeable breakfast aswell.
Good well equipped rooms and well positioned. Great sizeable breakfast aswell.
8
Chantal
1 Aug 2023
·
Stayed 1 night
Séjour d’une nuit par contre le petit déjeuner n’est pas à la hauteur de cet hôtel ,pas de spécialité grecque , pain pas terrible et pas bon jus de fruit
Séjour d’une nuit par contre le petit déjeuner n’est pas à la hauteur de cet hôtel ,pas de spécialité grecque , pain pas terrible et pas bon jus de fruit
6
Rene
7 May 2024
·
Stayed 2 nights
For the price paid (250$ for 2 nights) and the 4 star category I found the hotel did not fully live up to that. Positive things were: rooms as photographed with modern interior and comfy mattress, nice lighting in the room and location is very central, 24 hr reception, I was not charged for the water I took from the mini bar when checking out Negative things: lots of smaller issues with cleanliness especially in the bathroom that show lack of attention to detail, shower and bathroom seemed a bit weirdly engineered, breakfast was not good and service at breakfast was pretty much non-existent Note: while the location is central and nice with the church in front, it can get noisy as children were playing around and the area is very lively. This is something to consider if you’re noise-sensitive
For the price paid (250$ for 2 nights) and the 4 star category I found the hotel did not fully live up to that. Positive things were: rooms as photographed with modern interior and comfy mattress, nice lighting in the room and location is very central, 24 hr reception, I was not charged for the water I took from the mini bar when checking out Negative things: lots of smaller issues with cleanliness especially in the bathroom that show lack of attention to detail, shower and bathroom seemed a bit weirdly engineered, breakfast was not good and service at breakfast was pretty much non-existent Note: while the location is central and nice with the church in front, it can get noisy as children were playing around and the area is very lively. This is something to consider if you’re noise-sensitive
10
Anna Cara
27 May 2025
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Stayed 1 night
Great spot! So much to see around the area. Parking was a bit tricky, go to the Themes Parking which is roughly 800 feet from the hotel. It’s 15 euros for the whole day but conveniently located. The area around the hotel was amazing! So much to explore. Breakfast in the morning was top notch! Felt very taken care of!
Great spot! So much to see around the area. Parking was a bit tricky, go to the Themes Parking which is roughly 800 feet from the hotel. It’s 15 euros for the whole day but conveniently located. The area around the hotel was amazing! So much to explore. Breakfast in the morning was top notch! Felt very taken care of!
10
Yoshiko
22 May 2024
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Stayed 5 nights
We were very pleased with this hotel at the center of Heraklion. We had a balcony to overlook a plaza and churches, there were tons of restaurants, bars, cafe's, stores and bus stops just a few minutes' walk, and it was very close to the downtown area. Even parking was not bad - we found a 24-hour public parking close by. Our room was cozy and quiet with a large bed, and a clean bathroom that had no water leak (happens often in abroad). The staff were nice and helpful We tried the restaurants they recommended and we liked all of them. The only thing was the quality of breakfast served by the "Hacienda" cafe in the hotel building. The food in buffet was mostly dried and cold including coffee probably because they are prepared all at once. Well breakfast came "free", but we usually understand that it is included in the hotel fee. Anyways, besides that our stay was wonderful. We will definitely go back there.
We were very pleased with this hotel at the center of Heraklion. We had a balcony to overlook a plaza and churches, there were tons of restaurants, bars, cafe's, stores and bus stops just a few minutes' walk, and it was very close to the downtown area. Even parking was not bad - we found a 24-hour public parking close by. Our room was cozy and quiet with a large bed, and a clean bathroom that had no water leak (happens often in abroad). The staff were nice and helpful We tried the restaurants they recommended and we liked all of them. The only thing was the quality of breakfast served by the "Hacienda" cafe in the hotel building. The food in buffet was mostly dried and cold including coffee probably because they are prepared all at once. Well breakfast came "free", but we usually understand that it is included in the hotel fee. Anyways, besides that our stay was wonderful. We will definitely go back there.
10
Maryse
22 Jul 2024
·
Stayed 1 night
Excellent emplacement et cadre très agréable. Petit déjeuner au top et serveur très sympathique!
Excellent emplacement et cadre très agréable. Petit déjeuner au top et serveur très sympathique!
10
Alaric
24 May 2025
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Stayed 1 night
I liked the location in the old town of Heraklion. It is outside the normal tourist areas so you have a nice 20 minute walk to the water. The breakfast is amazing with 2-3 trays of food that is hard to finish as 2 people. If you can, get a package that includes it.
I liked the location in the old town of Heraklion. It is outside the normal tourist areas so you have a nice 20 minute walk to the water. The breakfast is amazing with 2-3 trays of food that is hard to finish as 2 people. If you can, get a package that includes it.
10
Ghita
25 May 2025
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Stayed 1 night
Good central hotel near everything. We have stayed several times and really enjoyed our stay so we go back! Breakfast is next door in the excellent cafe, and the variety of food is good. Highly recommended.
Good central hotel near everything. We have stayed several times and really enjoyed our stay so we go back! Breakfast is next door in the excellent cafe, and the variety of food is good. Highly recommended.
8
C
23 Jun 2025
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Stayed 2 nights
The staff at the hotel were very helpful but the service at breakfast in the cafe next door was strange. There was no menu to say what was avaliable & food arrived randomly. eg the bread arrived after everythingl else. Although the food was acceptable & plentiful we were given things we didn"t want but couldn't choose what type of coffee we wanted & were not given any juice. There was lots of waste because there was no choice.
The staff at the hotel were very helpful but the service at breakfast in the cafe next door was strange. There was no menu to say what was avaliable & food arrived randomly. eg the bread arrived after everythingl else. Although the food was acceptable & plentiful we were given things we didn"t want but couldn't choose what type of coffee we wanted & were not given any juice. There was lots of waste because there was no choice.
8
Waldemar
2 Aug 2024
·
Stayed 2 nights
Der Aufenthalt war sehr schön. Das Hotel hat eine tolle Lage und ist in einem sehr guten Zustand. Das Frühstück ist wohl an ein Subunternehmen vergeben - und das ist leider nicht so toll. Es gibt ein kleines Buffet, das nur sehr zögerlich aufgefüllt wird, auch auf Nachfrage. Hinzu kommt eine ziemlich gelassene Arbeitshaltung der Servicemitarbeiter des Cafés (gemeint sind nicht die Hotelangestellten).
Der Aufenthalt war sehr schön. Das Hotel hat eine tolle Lage und ist in einem sehr guten Zustand. Das Frühstück ist wohl an ein Subunternehmen vergeben - und das ist leider nicht so toll. Es gibt ein kleines Buffet, das nur sehr zögerlich aufgefüllt wird, auch auf Nachfrage. Hinzu kommt eine ziemlich gelassene Arbeitshaltung der Servicemitarbeiter des Cafés (gemeint sind nicht die Hotelangestellten).
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AI-generated summary based on recent guest reviews
10
Elizabeth
15 Jun 2026
·
Stayed 2 nights
Great location and friendly staff
Great location and friendly staff
10
Faye
7 Jun 2026
·
Stayed 2 nights
Lovely place central, helpful reception staff. Breakfast served from cafe attached to hotel. Huge, helpful servers! Loved it. Zero complaints
Lovely place central, helpful reception staff. Breakfast served from cafe attached to hotel. Huge, helpful servers! Loved it. Zero complaints
10
igor
7 Jun 2026
·
Stayed 1 night
Awesome facility, helpful and friendly staff
Awesome facility, helpful and friendly staff
10
Xanthippi
3 Jun 2026
·
Stayed 9 nights
The staff at the reception desk were exceptionally helpful in terms of booking restaurants and other information The location is central and yet quiet with local people and the view from the room was open over a church square You dont have the feeling of tourist crowds thst is stressful
The staff at the reception desk were exceptionally helpful in terms of booking restaurants and other information The location is central and yet quiet with local people and the view from the room was open over a church square You dont have the feeling of tourist crowds thst is stressful
10
Gary
25 May 2026
·
Stayed 3 nights
Had a wonderful stay and the staff were incredibly helpful. Loved the location and atmosphere
Had a wonderful stay and the staff were incredibly helpful. Loved the location and atmosphere
FAQs about Metropole Urban Hotel
Is parking available at the property?
Nearby parking is available at a fee of EUR 15 per day, located approximately 656 feet away.
Is breakfast offered at the hotel?
Breakfast is available, and guests can enjoy it in the comfort of their rooms. The specific type and serving hours are not detailed.
What are the standard check-in and check-out times?
Check-in is from 15:00, and check-out is until 11:00. Early check-in and late check-out may be available for a fee, subject to availability.
Are airport shuttle services available?
Airport shuttle services are available, but specific pricing and service hours are not detailed. Guests can arrange transfers by contacting the property.
What accessibility features does the hotel offer for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on bathrooms and pool access features are not provided.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Heraklion, within a 5-minute walk of Morosini Fountain and Heraklion Loggia. It is 0.6 mi from Venetian Walls and the Natural History Museum of Crete, and approximately 7.3 km from Nikos Kazantzakis Airport.
What are the hotel's policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
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Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-22: NO DATA
- 2026-09-23: 257.259600375USD
- 2026-09-24: 144.84435320832824USD
- 2026-09-25: NO DATA
- 2026-09-26: 114.8154574764862USD
- 2026-09-27: 95.42217121128846USD
- 2026-09-28: 133.57883455892943USD
- 2026-09-29: 111.24073959622193USD
- 2026-09-30: 176.119881724823USD
- 2026-10-01: 152.62611449404906USD
- 2026-10-02: 119.45352248318481USD
- 2026-10-03: 116.90767973616028USD
- 2026-10-04: 111.30271269543456USD
- 2026-10-05: 115.4199342204895USD
- 2026-10-06: 128.29657961183167USD
- 2026-10-07: 100.64773772177124USD
- 2026-10-08: 159.4701002331848USD
- 2026-10-09: 143.93951119230653USD
- 2026-10-10: 103.44471493661499USD
- 2026-10-11: 95.82835142156982USD
- 2026-10-12: 127.28518384780884USD
- 2026-10-13: 97.17304598817444USD
- 2026-10-14: 96.61123767951965USD
- 2026-10-15: 113.00818109500122USD
- 2026-10-16: 111.0503005213623USD
- 2026-10-17: 97.62017364170838USD
- 2026-10-18: 86.9963938227539USD
- 2026-10-19: 79.69201662231445USD
- 2026-10-20: 91.52533228518676USD
- 2026-10-21: 93.90436048521423USD
- 2026-10-22: 98.36713636262512USD
- 2026-10-23: 87.5653033967743USD
- 2026-10-24: 94.90363976953125USD
- 2026-10-25: 95.5729579329071USD
- 2026-10-26: 85.6839808957672USD
- 2026-10-27: 86.6091271417694USD
- 2026-10-28: 96.00047670680237USD
- 2026-10-29: 88.66022812060547USD
- 2026-10-30: 116.24621033976746USD
- 2026-10-31: NO DATA
- 2026-11-01: 82.54277049421692USD
- 2026-11-02: 84.4576088816986USD
- 2026-11-03: 89.70610456970215USD
- 2026-11-04: 88.19048419720458USD
- 2026-11-05: 86.20033936770629USD
- 2026-11-06: 86.135793472229USD
- 2026-11-07: 82.60731638969422USD
- 2026-11-08: 82.38778559490967USD
- 2026-11-09: 82.60731638969422USD
- 2026-11-10: 82.7938180432434USD
- 2026-11-11: 93.99048831692505USD
- 2026-11-12: 81.48852376538086USD
- 2026-11-13: 82.89776422746277USD
- 2026-11-14: 82.70413523291016USD
- 2026-11-15: 73.19444573158265USD
- 2026-11-16: 90.75198101879883USD
- 2026-11-17: 73.2374792258606USD
- 2026-11-18: 72.92551029501342USD
- 2026-11-19: 75.609423544281USD
- 2026-11-20: 74.29171726281739USD
- 2026-11-21: 64.99489623081207USD
- 2026-11-22: 69.0739604058609USD
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in is available.
- Nearby parking fee: EUR 15 per day (656 ft away)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Airport shuttle
Non-smoking rooms
Room service
Tour desk
Dry cleaning
Housekeeping
Services
Tour desk
Dry cleaning
Housekeeping
Safe-deposit box
Luggage storage
Self laundry
24-Hour Front Desk
Internet
Free wi-fi
General
Room service
Non-smoking rooms
Massage
Breakfast in the room
Family room
Snack Bar/Deli
Parking
Airport shuttle