Is parking available at the property?

Nearby parking is available at a fee of EUR 15 per day, located approximately 656 feet away.

Is breakfast offered at the hotel?

Breakfast is available, and guests can enjoy it in the comfort of their rooms. The specific type and serving hours are not detailed.

What are the standard check-in and check-out times?

Check-in is from 15:00, and check-out is until 11:00. Early check-in and late check-out may be available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and service hours are not detailed. Guests can arrange transfers by contacting the property.

What accessibility features does the hotel offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on bathrooms and pool access features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Heraklion, within a 5-minute walk of Morosini Fountain and Heraklion Loggia. It is 0.6 mi from Venetian Walls and the Natural History Museum of Crete, and approximately 7.3 km from Nikos Kazantzakis Airport.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Metropole Urban Hotel in Heraklion

Average nightly price at Metropole Urban Hotel by month, last 12 months (USD)
Month	Average price
January	US$63
February	US$68
March	US$75
April	US$90
May	US$109
June	US$113
July	US$137
August	US$137
September	US$155
October	US$120
November	US$72
December	US$71

What guests think

Metropole Urban Hotel draws praise for its central location by the cathedral square, generally very clean, comfortable rooms with balconies or views, and friendly, helpful staff, making it an easy base for walking to shops, restaurants, and sights.

Some rooms are small or have frosted windows with limited natural light, and noise from church bells or the lively square can be noticeable unless doors are closed. Breakfast at the adjacent cafe ranges from generous and tasty to average with inconsistent service and selection. A few guests reported maintenance issues, bathroom leaks, and patchy Wi‑Fi, and parking or drop‑off can be challenging though nearby paid lots help. Overall, expect a modern stay with lively surroundings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

No on-site parking or driveway; drop-off is on a one-lane street. Several guests used nearby paid garages a short walk away.

Related guest reviews

10

E

1 Aug 2025

·

Stayed 1 night

This is our fourth stay at the Metropole. We choose this hotel for its convenient location and cute little square with cafes right next to it. It is a short drive from the airport and there is a car parking lot very close to it (not managed by the hotel). The check-in is quick and efficient, even if you arrive late due to plane delays. The rooms are clean and modern.

10

Anna Cara

27 May 2025

·

Stayed 1 night

Great spot! So much to see around the area. Parking was a bit tricky, go to the Themes Parking which is roughly 800 feet from the hotel. It’s 15 euros for the whole day but conveniently located. The area around the hotel was amazing! So much to explore. Breakfast in the morning was top notch! Felt very taken care of!

8

Christine

21 Jun 2024

·

Stayed 1 night

Staff is very friendly and location is walkable. Parking may be difficult to find around peak time but overall very enjoyable stay.

10

Yoshiko

22 May 2024

·

Stayed 5 nights

We were very pleased with this hotel at the center of Heraklion. We had a balcony to overlook a plaza and churches, there were tons of restaurants, bars, cafe's, stores and bus stops just a few minutes' walk, and it was very close to the downtown area. Even parking was not bad - we found a 24-hour public parking close by. Our room was cozy and quiet with a large bed, and a clean bathroom that had no water leak (happens often in abroad). The staff were nice and helpful We tried the restaurants they recommended and we liked all of them. The only thing was the quality of breakfast served by the "Hacienda" cafe in the hotel building. The food in buffet was mostly dried and cold including coffee probably because they are prepared all at once. Well breakfast came "free", but we usually understand that it is included in the hotel fee. Anyways, besides that our stay was wonderful. We will definitely go back there.

10

Beni

18 May 2025

·

Stayed 2 nights

Hotel location good but no driveway and no parking. Finding parking is a challenge

10

François

21 Jan 2025

·

Stayed 1 night

Suite vue sur mer conforme aux photos de presentation sur le site hôtels.com. Vaste terrasse avec jacuzzi au 5eme etage, vue ville et mer. Attention, c'est une chambre 2 personnes, le 3eme couchage n'étant qu'une banquette dépliable. Parking avec voiturier à 200m, 15€/jour. Eglise avec cloche horaire à 50m. Ptit dej à 4€ excellent rapporté au tarif.

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10

Evan

30 Aug 2025

·

Stayed 2 nights

Really great hotel. A little gem right in the middle of town. If you can get a room with a church view, it’s really worth it. The staff are so helpful. They saved us money getting to our next hotel with better cab options. Just be warned if you are taking a cab, it’s a one lane street in front of the hotel so the cab driver is going to want to unload you and get going super fast!

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are generally very clean. A few guests noted bathroom odors, black spots, leaks, or poor cleaning in specific rooms and a rooftop hot tub.

Related guest reviews

10

jean

18 Apr 2025

·

Stayed 2 nights

Lovely clean, quiet hotel with friendly staff and a terrific breakfast. Great situation near to loads of restaurants and shops. Would recommend and happily return.

10

Reed

15 Jul 2024

·

Stayed 1 night

Excellent location and very clean.

6

Rene

7 May 2024

·

Stayed 2 nights

For the price paid (250$ for 2 nights) and the 4 star category I found the hotel did not fully live up to that. Positive things were: rooms as photographed with modern interior and comfy mattress, nice lighting in the room and location is very central, 24 hr reception, I was not charged for the water I took from the mini bar when checking out Negative things: lots of smaller issues with cleanliness especially in the bathroom that show lack of attention to detail, shower and bathroom seemed a bit weirdly engineered, breakfast was not good and service at breakfast was pretty much non-existent Note: while the location is central and nice with the church in front, it can get noisy as children were playing around and the area is very lively. This is something to consider if you’re noise-sensitive

10

Janice

12 Sept 2025

·

Stayed 1 night

Very comfortable bed and room and great shower with amenities. Very clean and a very nice and friendly reception.

10

Joseph

20 Jul 2024

·

Stayed 4 nights

We stayed in the rooftop suite with hot tub for our honeymoon. The room and hotel was beautiful, provided breakfast was delicious, and the staff were very helpful. The location award also excellent and close to many shops and restaurants. The only issues we had were related specifically to the suite; we almost had to go to the hospital as the balcony seemed as though it had not been cleaned, was extremely muddy and got very slippery after using the hottub just once, resulting in my partner falling and hitting her head quite severely. The hottub also did not get cleaned once and was unusable by the third day as it smelled terrible.

4

Stefan

2 Oct 2025

·

Stayed 5 nights

In my room (304) half the sliding door to the shower was gone. The other half leaked at the seams so that there was after every shower a lake next to the shower. Staff said it happened 2 days before I arrived. There was also a weird smell in the shower and quite many black spots. Quite many other things in the (for 4 stars) small and very badly designed room were on the verge of breaking (a chair,a light in the ceiling,towel hanger in the bathroom). Also the fridge was never refilled. Room service worked well and the common areas were nice & clean. Staff was OK,not overly friendly (when you come in again in the evening they often ignore you and dont say hello). Overall for the price I expected a better experience.

6

Teresa

1 Aug 2023

·

Stayed 2 nights

Für zwei Nächte war es OK, länger würden wir nicht dort bleiben wollen. Die Toiletten und das Bad waren nicht richtig gereinigt, wir haben uns deshalb nicht wirklich wohl gefühlt. Außerdem war es sehr laut (Flugverkehr, Glockenspiel der Kirche nebenan, Bar/Restaurant unterhalb). Die Frühstücksauswahl ist OK, die Qualität der Speisen ist durchschnittlich. Man darf nicht so viel erwarten, dann wird man auch nicht enttäuscht.

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6

lauren

1 Jul 2025

·

Stayed 1 night

Our room had frosted windows and no natural light. There was a serious water leak in the bathroom that had to be mopped but didn’t go away. The staff and location were otherwise very nice.

10

Kelsey

16 Oct 2025

·

Stayed 1 night

Very clean

10

Thomas

15 Jun 2025

·

Stayed 1 night

Sehr sauber neu renoviert

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AI-generated summary based on recent guest reviews

Rooms

Modern, comfortable rooms, many with balconies and cathedral-square views; effective soundproofing when doors are closed. Some are small, have frosted windows or windows that cannot open, and Wi‑Fi performance can be unreliable in certain rooms or suites.

Related guest reviews

10

Anthony

12 Sept 2025

·

Stayed 5 nights

Loved the location. You hear the church bells which add to the charm. The rooms are soundproof when you shut the balcony doors. Also great location to walk around the city center.

10

E

1 Aug 2025

·

Stayed 1 night

This is our fourth stay at the Metropole. We choose this hotel for its convenient location and cute little square with cafes right next to it. It is a short drive from the airport and there is a car parking lot very close to it (not managed by the hotel). The check-in is quick and efficient, even if you arrive late due to plane delays. The rooms are clean and modern.

8

Marie Josée

1 Nov 2024

·

Stayed 1 night

Booked for one night to have easy access to port next morning. All was fine. Simply note that economy room has frosted windows only so you cannot see outside. Small rooms. Perhaps upgrade if you plan on staying there for a few days

10

Sylvain

4 Aug 2024

·

Stayed 1 night

Our room was great with a large terrace with a view of the plaza and nearby church! Would definitely recommend!

8

Italia

26 Aug 2025

·

Stayed 2 nights

The only negative was not possible to open the window of the room.

10

Scott

15 May 2025

·

Stayed 4 nights

Beautiful hotel by the cathedral square close to many dining options and shops. Updated room, balcony, and clean.

8

Subramanian

15 May 2025

·

Stayed 3 nights

Excellent team Wi-fi sucked. Had difficulty with my zoom calls. Was a real problem. Team was attentive but unable to remedy

8

MIN

25 Oct 2025

·

Stayed 2 nights

My husband loved the balcony with the beautiful church view. The room we stayed at a little small for me especially in the bathroom area.

10

Sarah

30 Aug 2025

·

Stayed 3 nights

This is by far our favorite hotel during our Greece trip...we loved the location and room ..we spent each night having a drink on our balcony looking down on the square. Loved it.

8

Dennis

1 May 2025

·

Stayed 3 nights

WiFi on the top floor suite was not possible to use. 0 mb

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Service

Staff are widely praised as friendly, helpful and proactive with recommendations, taxi arrangements and luggage storage; check-in is efficient. A few reported less warm interactions or a housekeeping lapse.

Related guest reviews

10

Cynthia

3 Nov 2024

·

Stayed 5 nights

The staff and service both in the hotel and the restaurant were attentive and friendly. Location is excellent for walking. We even walked to the palace.

10

Kishore

10 Jun 2024

·

Stayed 2 nights

Metropole Urban Hotel is conveniently located close to many restaurants, shopping and tourist attractions. Staff are polite and excellent in giving the information , booking taxi service, car rental. We definitely recommend to friends and family.

4

Stefan

2 Oct 2025

·

Stayed 5 nights

In my room (304) half the sliding door to the shower was gone. The other half leaked at the seams so that there was after every shower a lake next to the shower. Staff said it happened 2 days before I arrived. There was also a weird smell in the shower and quite many black spots. Quite many other things in the (for 4 stars) small and very badly designed room were on the verge of breaking (a chair,a light in the ceiling,towel hanger in the bathroom). Also the fridge was never refilled. Room service worked well and the common areas were nice & clean. Staff was OK,not overly friendly (when you come in again in the evening they often ignore you and dont say hello). Overall for the price I expected a better experience.

10

Silvia

24 Jun 2025

·

Stayed 2 nights

The hotel is very well located. The room was very comfortable, but the best part was the friendly and helpful staff.

6

Idil

1 Aug 2025

·

Stayed 1 night

It was clean and the staff were friendly. There’s also a restaurant next door which had delicious food and great staff. However, for the price I paid I expected to at least have a free bottle of water in the room, as well as access to an iron and hair dryer. I think those are basic necessities. Also I turned on the do not disturb button and the cleaning lady still came into the room while I was asleep. I didn’t appreciate that

10

magda

3 Jun 2024

·

Stayed 3 nights

the room was very comfortable and the area was central to everything we needed. above all else the staff from morning through evening were all incredibly friendly and helpful

10

Evan

30 Aug 2025

·

Stayed 2 nights

Really great hotel. A little gem right in the middle of town. If you can get a room with a church view, it’s really worth it. The staff are so helpful. They saved us money getting to our next hotel with better cab options. Just be warned if you are taking a cab, it’s a one lane street in front of the hotel so the cab driver is going to want to unload you and get going super fast!

10

James

25 Sept 2024

·

Stayed 2 nights

Maria at the front desk was SPECTACULAR!! We enjoyed our stay and her recommendations. Highly recommended

10

Demi

14 Sept 2025

·

Stayed 1 night

Nice hotel in a fun great location. Water pressure and temp were amazing. Comfy bed, much better than the Airbnbs we have been staying at. Staff were super nice and helpful and we appreciated being able to leave our bags at the front after check out so we could explore. Thank you!

10

Tyler

8 Oct 2025

·

Stayed 1 night

The staff was lovely and the area and location close to everything was very convenient

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Location

Central, right by the cathedral square, with easy walking to shops, restaurants, museums and the waterfront; convenient for ferry and airport access. The area is lively, with church bells and plaza activity audible if doors or windows are open.

Related guest reviews

10

Anthony

12 Sept 2025

·

Stayed 5 nights

Loved the location. You hear the church bells which add to the charm. The rooms are soundproof when you shut the balcony doors. Also great location to walk around the city center.

10

Debra

21 Apr 2025

·

Stayed 2 nights

Staying at the Metropole Urban Hotel in Heraklion was a highlight of our trip. This modern, centrally located hotel was immaculate, well-appointed and comfortable. Our room had a small balcony with gorgeous views of the Cathedral of Agios Minas set on a busy city square lined with restaurant terrasses and loaded with happy families, the children having the time of their lives playing football, hide-n-seek and riding scooters throughout the day and evening. Such an idyllic setting! We were within easy walking distance of shopping and popular attractions such as the Venetian Fortress on the water as well as the extraordinary Archaeological Museum. The staff at Metropole Urban were friendly and professional and the room rate was very reasonable, especially considering the extremely abundant and delicious breakfast that came with it. We would stay here again in a heartbeat and highly recommend it to anyone who wants to have a memorable Heraklion experience.

10

Anna Cara

27 May 2025

·

Stayed 1 night

Great spot! So much to see around the area. Parking was a bit tricky, go to the Themes Parking which is roughly 800 feet from the hotel. It’s 15 euros for the whole day but conveniently located. The area around the hotel was amazing! So much to explore. Breakfast in the morning was top notch! Felt very taken care of!

8

Allison

1 May 2025

·

Stayed 2 nights

Great location for 2 night stay; easy walk to museums, shops and restaurants, no car required and only 10 euro taxi ride from ferry terminal. Corner room view of church square very nice. Daily breakfast convenient and substantial.

8

Susan

15 May 2025

·

Stayed 3 nights

This is a modest hotel in a great location. Directly on the square of St. Minas church, it is in a lively part of the city center. The rooms are adequately sound proofed, so very little noise enters the room. Most attractions are less than a twenty minute walk away. Tavernas and shops are all around. Five minutes away is the even more active Lion Square and city center.

10

Beni

18 May 2025

·

Stayed 2 nights

Hotel location good but no driveway and no parking. Finding parking is a challenge

10

Connie

29 May 2024

·

Stayed 2 nights

Great city-center location.

10

Christopher

12 Jun 2024

·

Stayed 7 nights

Excellent location within easy walking distance of everything. Very clean, with helpful staff and we had a lovely little balcony overlooking the square and the basilica. Very convenient little mini market (Zervakis) nearby for essentials and close to plenty of restaurants as well as the market and shops.

8

Doreen

28 Sept 2025

·

Stayed 2 nights

great location to walk to shopping, restaurants.

10

Tyler

8 Oct 2025

·

Stayed 1 night

The staff was lovely and the area and location close to everything was very convenient

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Dining

Breakfast served at the adjacent cafe draws mixed feedback—many found it generous and tasty, while others reported average quality, limited choice, or disorganized service.

Related guest reviews

10

Daniel

31 May 2025

·

Stayed 3 nights

Good well equipped rooms and well positioned. Great sizeable breakfast aswell.

8

Chantal

1 Aug 2023

·

Stayed 1 night

Séjour d’une nuit par contre le petit déjeuner n’est pas à la hauteur de cet hôtel ,pas de spécialité grecque , pain pas terrible et pas bon jus de fruit

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6

Rene

7 May 2024

·

Stayed 2 nights

For the price paid (250$ for 2 nights) and the 4 star category I found the hotel did not fully live up to that. Positive things were: rooms as photographed with modern interior and comfy mattress, nice lighting in the room and location is very central, 24 hr reception, I was not charged for the water I took from the mini bar when checking out Negative things: lots of smaller issues with cleanliness especially in the bathroom that show lack of attention to detail, shower and bathroom seemed a bit weirdly engineered, breakfast was not good and service at breakfast was pretty much non-existent Note: while the location is central and nice with the church in front, it can get noisy as children were playing around and the area is very lively. This is something to consider if you’re noise-sensitive

10

Anna Cara

27 May 2025

·

Stayed 1 night

Great spot! So much to see around the area. Parking was a bit tricky, go to the Themes Parking which is roughly 800 feet from the hotel. It’s 15 euros for the whole day but conveniently located. The area around the hotel was amazing! So much to explore. Breakfast in the morning was top notch! Felt very taken care of!

10

Yoshiko

22 May 2024

·

Stayed 5 nights

We were very pleased with this hotel at the center of Heraklion. We had a balcony to overlook a plaza and churches, there were tons of restaurants, bars, cafe's, stores and bus stops just a few minutes' walk, and it was very close to the downtown area. Even parking was not bad - we found a 24-hour public parking close by. Our room was cozy and quiet with a large bed, and a clean bathroom that had no water leak (happens often in abroad). The staff were nice and helpful We tried the restaurants they recommended and we liked all of them. The only thing was the quality of breakfast served by the "Hacienda" cafe in the hotel building. The food in buffet was mostly dried and cold including coffee probably because they are prepared all at once. Well breakfast came "free", but we usually understand that it is included in the hotel fee. Anyways, besides that our stay was wonderful. We will definitely go back there.

10

Maryse

22 Jul 2024

·

Stayed 1 night

Excellent emplacement et cadre très agréable. Petit déjeuner au top et serveur très sympathique!

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10

Alaric

24 May 2025

·

Stayed 1 night

I liked the location in the old town of Heraklion. It is outside the normal tourist areas so you have a nice 20 minute walk to the water. The breakfast is amazing with 2-3 trays of food that is hard to finish as 2 people. If you can, get a package that includes it.

10

Ghita

25 May 2025

·

Stayed 1 night

Good central hotel near everything. We have stayed several times and really enjoyed our stay so we go back! Breakfast is next door in the excellent cafe, and the variety of food is good. Highly recommended.

8

C

23 Jun 2025

·

Stayed 2 nights

The staff at the hotel were very helpful but the service at breakfast in the cafe next door was strange. There was no menu to say what was avaliable & food arrived randomly. eg the bread arrived after everythingl else. Although the food was acceptable & plentiful we were given things we didn"t want but couldn't choose what type of coffee we wanted & were not given any juice. There was lots of waste because there was no choice.

8

Waldemar

2 Aug 2024

·

Stayed 2 nights

Der Aufenthalt war sehr schön. Das Hotel hat eine tolle Lage und ist in einem sehr guten Zustand. Das Frühstück ist wohl an ein Subunternehmen vergeben - und das ist leider nicht so toll. Es gibt ein kleines Buffet, das nur sehr zögerlich aufgefüllt wird, auch auf Nachfrage. Hinzu kommt eine ziemlich gelassene Arbeitshaltung der Servicemitarbeiter des Cafés (gemeint sind nicht die Hotelangestellten).

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7 $64
8 $65	9 $78	10 $50	11 $62	12 $60	13 $60	14 $64
15 $62	16 $62	17 $62	18 $62	19 $61	20 $63	21 $62
22 $64	23 $63	24 $62	25 $70	26 $64	27 $63	28 $62
29 $62	30 $62

Su	Mo	Tu	We	Th	Fr	Sa
		1 $65	2 $65	3 $80	4 $68	5 $80
6 $62	7 $79	8 $79	9 $73	10 $76	11 $76	12 $70
13 $79	14 $75	15 $62	16 $70	17 $79	18 $79	19 $76
20 $80	21 $79	22 $79	23 $80	24 $79	25 $79	26 $73
27 $79	28 $80	29 $73	30 $80	31 $60

Metropole Urban Hotel

Prices for Metropole Urban Hotel

Monthly average prices

About this property

Location

Room options

Superior Connecting Rooms with Balcony and City View

Deluxe Room with Balcony and City View

Superior Room with Balcony and City View

Economy Room

Standard Room with City View

Triple Room, City View

Junior Suite with Outdoor Jetted Tub and Side Sea View

Guest reviews of Metropole Urban Hotel

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Metropole Urban Hotel

Prices for upcoming dates

Business details