Name: Fairfield Inn & Suites by Marriott Kalamazoo
Address: 3303 Retail Place Drive, Kalamazoo, Michigan, United States of America, Kalamazoo, Michigan, US
Price range: US$122–US$266 per night
Rating: 8.15

What guests think

Across reviews of Fairfield Inn & Suites by Marriott Kalamazoo, travelers praise friendly staff and clean, comfortable rooms, while noting inconsistent housekeeping, worn linens, and maintenance issues, with location convenient to I 94 and Wings Event Center.

Facilities feel basic, with a small indoor pool that some found closed or not well maintained. Breakfast feedback ranges from excellent variety to shortages, slow restocking, or a later 7 a.m. start that didn't suit early groups. Overall, expect a straightforward, midrange stay with variable consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic; the indoor pool is small, with some reports of closures or cleanliness issues, though a few guests enjoyed it being heated.

Related guest reviews

10

Elizabeth

16 Jul 2024

·

Stayed 1 night

This hotel was a breath of fresh air - super clean and comfy, with a cute little pool and a decent breakfast. I loved the big walk-in shower and the light-up mirror. It’s also super friendly! It was super convenient to the highway, too, but quiet.

10

Jennifer

28 Apr 2024

·

Stayed 1 night

The pool was very small

10

Bay

1 Jun 2025

·

Stayed 2 nights

Beautiful lobby smelled so clean the rooms were quiet and very comfy the pillows were a little flat but that’s all that can really be complained about the property and parking was super nice and convenient and right off the highway recommend for anyone needing a weekend getaway or a long trip

8

Johnny

31 Jul 2023

·

Stayed 1 night

The breakfast nook was way too small. The pool was also too small.

2

Terry-Ann

26 Feb 2023

·

Stayed 1 night

I brought my son so that we could have a get away and have a pool to enjoy. Only to find out that the pool was closed. Apparently, there were a few students that were staying at the hotel for a wrestling tournament and someone splashed water on an alarm which triggered the fire alarm. We were in our room at the time and had to evacuate the hotel because the alarm was triggered. As a result, the pool closed. Even though that was one of the main features that we paid for, this amenity was now off limit to us. Secondly, we were told that breakfast ends at 9:30 AM on Saturdays. Once we got downstairs at 8:50 AM we were told by the staff that they are shutting down breakfast. Again, another amenity that we paid for that we were not able to get the full benefits of. Lastly, the manager brought her dogs into the hotel and they stayed during the duration of our stay. They were not service or therapy dogs. Another employee just informed me that the manager gets to do what she wants to do and she wanted to bring her dogs in so the dogs came in with her. I understand that there was a power outage in other areas but to have to listen to the dogs barking throughout the night was a bit much.

4

Jeana

30 Dec 2022

·

Stayed 2 nights

Yuck.. for a newly renovated hotel they missed a lot.. the first room we had the wallpaper was curling up, the pillows are nothing..BRING YOUR OWN!!!, the pool is TINY says 28 but no way could 28 people comfortably be in the pool.. we wanted to leave but the OWNER refused to refund us so we felt like hostages.. unless you are handicap there are NO TUBS all walk in showers, and our shower head was grimy.. our purpose in going was so that our 5 yr old daughter could spend time with one of her besties that lives 3 hours away as a Christmas surprise.. the pool was COLD so not much time in there

8

Grant

14 Apr 2025

·

Stayed 1 night

The shower was amazing. The heated pool was a very nice feature. The breakfast was average and the beds were average.

10

Melanie

14 Sept 2024

·

Stayed 1 night

Wonderful stay. The property was well taken care of, the rooms were nice, and we had a great stay. Thank you!

10

Rebecca

21 Jul 2025

·

Stayed 3 nights

Building is lovely and well kept. My only question was why there was not any room cleaning after the second night stay. No garbage pickup or towel change out at all. Initially when I looked online at the hotel details it showed daily room service. This was disappointing. Also it would have been nice to have some recommendations of local food Venus.

6

James

20 Jul 2025

·

Stayed 1 night

Not what I expected from pictures on the site. Probably won't be back but ok for someone who just wants a cheap stay. Wasn't dirty.. except for pool. It was only 4 ft deep and a film of some sort on top. We did not swim because of this.Just was expecting more.

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Cleanliness

Many describe rooms and common areas as clean. However, several report dirty bathrooms or showers, stained or worn linens, dust, and sporadic upkeep issues.

Related guest reviews

10

Elizabeth

16 Jul 2024

·

Stayed 1 night

This hotel was a breath of fresh air - super clean and comfy, with a cute little pool and a decent breakfast. I loved the big walk-in shower and the light-up mirror. It’s also super friendly! It was super convenient to the highway, too, but quiet.

4

Quenton

10 Nov 2025

·

Stayed 1 night

Dirt underneath the bed blinds did not work TV wasn’t working and had an off smelling in the room.. very very uncomfortable did not sleep very well at all

4

Kathryn

9 Mar 2025

·

Stayed 2 nights

Poor service at the front desk and breakfast bar - almost no food stocked whatsoever for breakfast and when staff was finally located by the many guests waiting for continental breakfast she was rude. Toilet in the room was not clean. Limited amenities, no water or coffee in the room.

6

Trai

9 Feb 2025

·

Stayed 1 night

The room was mostly clean. The shower had mold all over it and the toilet was dirty when we got there. Breakfast was okay but not as good as other hotels I’ve been to. The blanket had blood stains and there was some red stuff on the carpet.

10

Patricia

3 Sept 2025

·

Stayed 3 nights

This hotel has been our choice when visiting family in Kalamazoo. This stay was disappointing: the towels were worn and dingey; the sheets were worn with holes on the edges; the comforter had dirty spots and was soiled and grimy on the edges; the curtains’ hardware was broken making it a challenge to close them. I’m not sure we will give them another chance.

10

Arteria

3 Jun 2025

·

Stayed 1 night

The room was very clean and the customer service was good

10

Arif

9 Aug 2025

·

Stayed 1 night

Clean hotel and friendly people

10

Dawn

18 Mar 2024

·

Stayed 1 night

Very friendly staff, check in swift. Was concerned that our room was right beside the elevator (2nd floor), but it was very quiet. Beds were very comfortable, bathroom and room both sparkly clean.

6

Nancy

14 Jun 2025

·

Stayed 1 night

The hotel itself is clean. Bed Linens and towels were really bad, old and dingy. Could actually see through the sheet… creepy. Would I stay there again? Eh… maybe

10

Patricia

28 Oct 2025

·

Stayed 2 nights

Friendly staff with a clean, comfortable room.

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Rooms

Rooms are generally comfortable and modern, with features like walk-in showers and streaming-ready TVs; several guests also found them quiet. Others noted aging or overly soft mattresses, occasional highway noise, and periodic in-room maintenance issues.

Related guest reviews

10

Kurt

11 Jan 2025

·

Stayed 1 night

Room was clean and comfortable. Very updated and modern

4

Cathy

13 Oct 2024

·

Stayed 1 night

The mattress had food crumbs under the mattress pad and the sheets were stained. We were moved to another room but that mattress' springs audibly crunched every time you mjved and was very uncomfortable.

10

Gerald

23 Feb 2025

·

Stayed 1 night

Absolutely, wonderful clean place to stay my bathroom was huge One note from one handicap to another as extra towels, they can put on the floor that bathroom is slippery like you wouldn’t believe I had to go from the shower over to the toilet and it was very frightening. There’s no handicap rails in the middle of the room so you gotta be exceptionally cautious.

8

Phil

7 Sept 2024

·

Stayed 2 nights

Breakfast wasn’t not good and the beds were soft and old.

8

Grant

14 Apr 2025

·

Stayed 1 night

The shower was amazing. The heated pool was a very nice feature. The breakfast was average and the beds were average.

6

Joyce

27 Sept 2025

·

Stayed 4 nights

I received an email to pre-check-in which I did. There were still several steps at check-in. The overall feel of the hotel is that it's older and was maybe renovated a few years ago and is already on the decline. The room was OK and seemed fairly clean. Big screen TV was nice but was slow to respond to the remote - maybe remote batteries were dying? The bed was OK, nothing special. Shower was roomy but the shower head needed to be soaked in vinegar to clear the calcium buildup. Very close to I94 and I could hear the traffic - I normally sleep with a fan, so the hum was soothing. Breakfast was OK - scrambled eggs, pre-made waffles, tiny quiche (?), sausage patties, bacon, cereal, bagels, yogurt, etc. Check-out was super easy. I said I was checking out, I handed her the room keys, she asked if I wanted the receipt emailed to me, I said "yes", and she wished me a good day. If I have to travel again for work, I might stay there but if I were traveling for personal reasons, I'd look for something nicer. I think the 8.4 rating on Hotels.com is a bit generous.

2

Bryan

27 Sept 2025

·

Stayed 1 night

Breakfast was suppose to be at 630am. Few of us were down there was told wasn’t til 7am. The hotel doors slam shut very hard and loud. There are no plugs right next to bed or usb/c chargers for phones or other electronics. Not enough lighting in the bathroom. Expedia charged me $160 for the room and when I got my receipt, they told me their rate was only 140 so you guys actually charge me more and that wasn’t including the $20 for incidentals as a deposit so 160+20 my receipt says 140

10

Janis

29 Mar 2025

·

Stayed 1 night

The room was nice, clean and comfortable. I like the fact that they had updated tvs where you could stream and listen to pandora!

4

Tony

27 Mar 2025

·

Stayed 1 night

WiFi was out for the whole property, my sink wouldn’t drain and my light didn’t work next to the bed.

8

Thomas

13 Mar 2024

·

Stayed 2 nights

Next to freeway and construction. Window seemed open, but wasn’t.

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Service

Staff are frequently described as friendly, accommodating, and helpful, including with accessible room needs and check-in/out. However, service can be inconsistent, with slow or understaffed breakfast, missed housekeeping or follow-through, billing or policy frustrations, and occasional rudeness.

Related guest reviews

6

Andrew

24 Jan 2023

·

Stayed 1 night

The hotel needs to make it easier to extend a visit - do they not want the extra business? A guest should not have to go down to the front desk just to get another key made. Hotel staff should have key delivered, along with a refresh on linens, if needed. Also - they are RIGID about check out time here - more so than anywhere else I’ve stayed. And I know they weren’t sold out so what was the big deal?

10

Linda

9 Dec 2024

·

Stayed 1 night

Wonderful stay. We were greeted with smiles and pleasant conversation. Monica was amazingly friendly and accommodating.

8

Janice

23 May 2023

·

Stayed 3 nights

The check in was slow and our key didn’t work 2 times. They need more check in help to speed up the process. The breakfast was just ok. Very slow putting things out and providing coffee. The hallway carpets looked new. The room was aged but nice.

4

Kathryn

9 Mar 2025

·

Stayed 2 nights

Poor service at the front desk and breakfast bar - almost no food stocked whatsoever for breakfast and when staff was finally located by the many guests waiting for continental breakfast she was rude. Toilet in the room was not clean. Limited amenities, no water or coffee in the room.

10

Patrick

1 Nov 2025

·

Stayed 1 night

Great staff, breakfast was ok.

10

Angela

10 Sept 2025

·

Stayed 2 nights

Having a wheelchair the room is spacious and staff is so accommodating.

10

Patricia

28 Oct 2025

·

Stayed 2 nights

Friendly staff with a clean, comfortable room.

10

Eileen

24 Oct 2025

·

Stayed 4 nights

Very helpful in changing our room to disabled thank you!!

6

Andrea

2 Aug 2025

·

Stayed 2 nights

My stay was last week from July 26-28. The night shift front desk were wonderful. The maintenance was friendly. The daytime staff needs improvement. My toddler wet the bed and I asked to get the bed sheets changed out only to return to our room at 11:30pm without a soul passing into our room to freshen it up and remake the bed with clean sheets. They had 12 hours to do that task so I wasn't thrilled. We were given a stack of fresh sheets and towels by the very nice front desk staff member, but then I had to make the bed up myself.

2

KRISTY

3 Jul 2023

·

Stayed 2 nights

If your interested in a step up from Motel 6..at a Marriott pricetag then this would be the place for you. (No judgment) Terrible customer service skills were displayed by General Management. This is what the world has come to? What happened to the hospitality field? I'll stay home and spend locally! No wonder the local area is a circus. Sad state of, affairs going on in Kalamazoo! 😞

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Location

Location is convenient to I-94, Wings Event Center, arenas, and nearby companies. Several note limited dining or shopping within walking distance and a warehouse-district feel, though many found the setting quiet.

Related guest reviews

10

Elizabeth

16 Jul 2024

·

Stayed 1 night

This hotel was a breath of fresh air - super clean and comfy, with a cute little pool and a decent breakfast. I loved the big walk-in shower and the light-up mirror. It’s also super friendly! It was super convenient to the highway, too, but quiet.

10

Darci

23 Apr 2024

·

Stayed 1 night

Quiet and close to were we needed to be. Easy check in and check out. Very clean.

8

Chris

12 May 2025

·

Stayed 1 night

The closeness to the companies I was visiting.

8

Jan

6 Oct 2023

·

Stayed 2 nights

Not many eating choices nearby

8

Rita

9 Nov 2023

·

Stayed 1 night

This property is clean and well maintained. I wish there were more dining choices nearby.

10

Dawn

16 Mar 2025

·

Stayed 1 night

Conveniently close to Wings Event Center where I was a vendor.

10

Joan

19 Feb 2025

·

Stayed 2 nights

Located near arenas for hockey tournaments

8

JANET

24 Mar 2024

·

Stayed 1 night

It was very convenient to the facility hosting the event I attended

10

Amanda

8 Jul 2024

·

Stayed 1 night

Hotel is back off the road, very clean and quiet.

8

Andrew

13 Oct 2024

·

Stayed 4 nights

Front desk staff was very friendly and helpful. Beds were comfy, not too hard. We got extra towels with no problems. I stayed at a nearby hotel a few months before and would come back to this one. Some people might find the location, in a modern warehouse/showroom district, a little offputting, but there are numerous restaurants within a mile

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Dining

Breakfast feedback is inconsistent: some guests enjoyed good variety or excellent meals, while others found items understocked, restocked slowly, or starting at 7 a.m., which was late for early departures. Cleanliness and space at the breakfast area were occasionally criticized.

Related guest reviews

6

Nancy

11 Oct 2023

·

Stayed 5 nights

Breakfast was lacking. The surfaces are not kept clean during breakfast. The floor in front of the juice machine was sticky from a spill for 3 days. We left a day early so don't know how long before it will be cleaned. The bed was so uncomfortable we could not get a full nights sleep. I brought the THICK layer of dust on the ledge behind the bench seating in the dining room to the managers attention, she thanked me saying she was glad I had let her know about it. It was still filthy when we left 3 days later. When we left one morning, the entire floor in front of the doors had been mopped with no floor wet floor sign. There is no training or accountability by management. Staff had meeting in front of the building one morning and they also stand right outside the door on their breaks and smoke. Over all a very disappointing stay.

4

Kathryn

9 Mar 2025

·

Stayed 2 nights

Poor service at the front desk and breakfast bar - almost no food stocked whatsoever for breakfast and when staff was finally located by the many guests waiting for continental breakfast she was rude. Toilet in the room was not clean. Limited amenities, no water or coffee in the room.

8

Johnny

31 Jul 2023

·

Stayed 1 night

The breakfast nook was way too small. The pool was also too small.

10

Kristy

10 Mar 2025

·

Stayed 1 night

All was a very nice experience the only draw back was the continental breakfast was a disappointment BUT will come back

10

Kris J

22 Sept 2025

·

Stayed 2 nights

Quiet place. Great breakfast!

10

Robert

1 Dec 2024

·

Stayed 1 night

Breakfast doesn’t start until 7. All The Toy show people sttaying there were gone by then. Starting breakfast at 6 like A lot of hotels would be great

8

Debra

22 Oct 2025

·

Stayed 3 nights

Went to breakfast and there was basically no hot food left. We ate some bagels and were there for about 20 mins. We were getting ready to leave and they finally came out with hot food. By that time we didn't want any. Plus they ran out of coffee and took forever to refil.

6

Joyce

27 Sept 2025

·

Stayed 4 nights

I received an email to pre-check-in which I did. There were still several steps at check-in. The overall feel of the hotel is that it's older and was maybe renovated a few years ago and is already on the decline. The room was OK and seemed fairly clean. Big screen TV was nice but was slow to respond to the remote - maybe remote batteries were dying? The bed was OK, nothing special. Shower was roomy but the shower head needed to be soaked in vinegar to clear the calcium buildup. Very close to I94 and I could hear the traffic - I normally sleep with a fan, so the hum was soothing. Breakfast was OK - scrambled eggs, pre-made waffles, tiny quiche (?), sausage patties, bacon, cereal, bagels, yogurt, etc. Check-out was super easy. I said I was checking out, I handed her the room keys, she asked if I wanted the receipt emailed to me, I said "yes", and she wished me a good day. If I have to travel again for work, I might stay there but if I were traveling for personal reasons, I'd look for something nicer. I think the 8.4 rating on Hotels.com is a bit generous.

2

Bryan

27 Sept 2025

·

Stayed 1 night

Breakfast was suppose to be at 630am. Few of us were down there was told wasn’t til 7am. The hotel doors slam shut very hard and loud. There are no plugs right next to bed or usb/c chargers for phones or other electronics. Not enough lighting in the bathroom. Expedia charged me $160 for the room and when I got my receipt, they told me their rate was only 140 so you guys actually charge me more and that wasn’t including the $20 for incidentals as a deposit so 160+20 my receipt says 140

10

Sarah

1 Aug 2025

·

Stayed 1 night

Breakfast was outstanding and the bed was wonderful

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$103
February	US$143
March	US$127
April	US$128
May	US$135
June	US$148
July	US$147
August	US$142
September	US$135
October	US$122
November	US$106
December	US$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $240	17 $237	18 $261	19 $204
20 $122	21 $183	22 $168	23 $184	24 $194	25 $266	26 $219
27 $122	28 $122	29 $168	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $132	3 $127
4 $122	5 $122	6 $122	7 $132	8 $204	9 $230	10 $255
11 $122	12 $122	13 $122	14 $132	15 $132	16 $148	17 $204
18 $122	19 $122	20 $148	21 $122	22 $122	23 $143	24 $133
25 $122	26 $122	27 $133	28 $127	29 $127	30 $137	31 $158

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Studio, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 2 Queen Beds

Room, 2 Queen Beds, Hearing Accessible

Room, 2 Queen Beds (Hearing Accessible)

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds, Accessible Bathtub

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Studio, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Studio, 1 King Bed with Sofa Bed

Studio Suite, 1 King Bed with Sofa Bed (Hearing Accessible)

Studio Suite, Multiple Beds

Studio Suite, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Room, 2 Queen Beds (Mobility Accessible, Tub)

Studio Suite, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed, Roll-In Shower

Room, 1 King Bed (Mobility Accessible, Tub)

Room, 1 King Bed (Hearing Accessible)

Studio, Multiple Beds

Room, 1 King Bed, Accessible Bathtub

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Fairfield Inn & Suites by Marriott Kalamazoo

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