Name: Holiday Inn Express & Suites - Odessa I-20 by IHG
Address: 1800 S. Hwy 385, Odessa, Texas, United States of America, Odessa, Texas, US
Price range: US$87–US$233 per night
Rating: 8.83

What guests think

At Holiday Inn Express & Suites - Odessa I-20 by IHG, guests frequently praise clean, comfortable rooms and a satisfying complimentary breakfast, with an accessible location just off I-20 and US-385 that works well for quick stopovers.

Common frustrations include paid and limited on-site parking, occasional noise from the highway or nearby elevators, and sporadic maintenance or system issues like elevators, TV service, or water outages. Staff are often friendly and accommodating, though a few guests reported curt check-ins, personal phone calls at the desk, or deposit and fee misunderstandings. Overall, it suits highway stopovers, but travelers wary of extra fees or noise should plan accordingly.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently report paid parking and a small or limited lot; a few also mention elevator issues. Some appreciated the large lobby and the outdoor sitting/grilling area.

Related guest reviews

6

William

8 Dec 2024

·

Stayed 2 nights

Out dated, only 1 elevator was working.

6

John

19 Mar 2025

·

Stayed 2 nights

The hotel itself is very nice. Room was great and breakfast very good. But when we arrived Friday night we found that the power had been out and that the entire hotel was "re-booting." Elevators were out and had to walk up 3 flights of stairs with luggage. I have a knee disability so this was bad. Fortunately, another, younger guest helped me and my wife out. Also, as expected, internet and TV service was out as well. Then, to top it off, the fire (false) alarm sounded at 5:30 AM leading to an evacuation. This went on for an hour with neither the staff not the local fire dept able to figure out how to reset it. Neither I, nor any other guests to my knowledge, received any discount or refund. We were offered only IHG points. I understand that problems happen. But I think IHG was very stingy in providing inadequate compensation for the inconvenience. I am not sure if I would ever stay there again.

10

William

28 Oct 2023

·

Stayed 1 night

the facility, staff and area was great. Not sure if i will go back since they charge $7 per day to park a darn car. NOt happy about that.

8

Charles

7 Dec 2024

·

Stayed 1 night

Would have been 5 stars except I just hate that a hotel like this charges for parking. They know that every single person who stays at this hotel has a car - it's simply a way to misrepresent what the actual cost of a room is. It's deceptive and unless we fight against it they'll keep hiding charges.

2

Jeff

5 Jun 2025

·

Stayed 2 nights

Property was in fair condition. Not enough parking. Daily room rates were raping people. Management was horrible. I will never stay at this hotel again while it’s under the current ownership and management.

8

Ricardo

27 Jun 2025

·

Stayed 1 night

Everything was good but the parking lot so small

8

Sallye

8 Mar 2023

·

Stayed 1 night

Very noisy and had to pay to use parking lot on the property.

2

Paul

13 Dec 2022

·

Stayed 1 night

Booking these 2 rooms online i was NOT informed about a $150 per room fee for any damages and a $7.58 per person charge for parking.My 2 employees were never told about this nor was anything on the Expedia website of these surcharges. Very disappointed.

10

Paula

2 Jun 2024

·

Stayed 1 night

Hotel was very nice and property was well kept. Really like the sitting/grilling area. Was a very nice touch for anyone staying for several days. The turkey sausage options was great because we eat Kosher and was able to enjoy our breakfast. Excellent place to stay and will be staying here again.

8

William

7 Jun 2024

·

Stayed 1 night

Liked everything about this hotel: staff, food, bed except the charge for parking.

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Cleanliness

Rooms and common areas are often described as very clean and well kept, though a few guests noted missed spots or dirty items.

Related guest reviews

10

Raina

25 Mar 2024

·

Stayed 1 night

Great hotel. Very very clean. Room smelled great and was immaculate. Breakfast was great! The front desk was super helpful with a late checkout. Will definitely stay here for all of our soccer adventures!

10

Tiffanee

25 Jul 2024

·

Stayed 2 nights

Super Clean

10

Rafael

18 Apr 2025

·

Stayed 2 nights

Clean rooms, good customer service.

8

Michael

26 Oct 2024

·

Stayed 1 night

The in room coffee machine, the water basket was terrible dirty down right disgusting

6

Maria

7 Jan 2025

·

Stayed 1 night

The front desk girl was super polite, she advised me that I would probably not get back my deposit because of the card I was using. I was pressed for time so just ran my card and headed upstairs, the hall was super dirty like it had not been vacuumed in a while. I got to my room got ready for a shower and that’s when I noticed the bathroom was really not very clean, again with not a lot of time I figured I would stop and get some clorox wipes when I got back, I jump in the shower and the handle comes right off the wall, ironically the knob had been wiped down so housekeeping has to have known. I call the front desk and the polite lady tells me the room next door is available, I go down to get it and move my things and again another not so clean bathroom. The rest of the stay was good very well lit parking and the bed was clean and comfortable!!

10

Guadalupe

2 Jul 2025

·

Stayed 2 nights

Very clean, quiet and delicious breakfast

10

Rocio

3 Nov 2025

·

Stayed 2 nights

Room very clean. Breakfast stocked and hotel was busy that weekend.

10

Beth

21 Jul 2025

·

Stayed 2 nights

It was a very clean and nice property and im sure if we go back to Odessa we will stay here again

10

janet

26 May 2023

·

Stayed 1 night

very clean

10

Olga

16 Dec 2024

·

Stayed 3 nights

Nice, modern chic interior design, delicious breakfast, which included fresh fruit, cinnamon buns, biscuits and gravy, sausage patties, country potatoes (pancake machine makes tiny pancakes perfect size for little kids). The only thing that I noticed was that the floor in my room had a small stain, not sure if it was juice or soda stain near the desk area when I arrived, wish it were mopped. I like this hotel and will continue to stay here in the future, convenient that it’s right off the interstate. Staff is very friendly. I would give them a 4.9 only because of the stain on the floor and there was no extra toilet paper refill.

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Rooms

Rooms are modern and comfortable with many noting cozy beds and spacious showers, but several report noise from the highway or elevators and occasional maintenance or comfort issues (squeaky or firm mattresses, slow drains, TV problems).

Related guest reviews

2

Josue

10 May 2023

·

Stayed 1 night

Tv not even work I call front desk and they told me that they can’t so nothing about it.

10

Tommy

31 Mar 2025

·

Stayed 1 night

Only complaint about this hotel is the mattresses are not very comfortable

8

Andrea

30 Aug 2023

·

Stayed 1 night

I could hear the person in the room above me walking during the night. NOT GOOD!

10

Jennifer

7 Jul 2025

·

Stayed 2 nights

I loved the friendly staff…how easy it was to check in and out!!! The rooms were spotless and the beds were very comfortable!!

8

Erick

16 Jan 2023

·

Stayed 1 night

I booked this hotel since I needed to change my flight plans. I booked it because it looked new, was right off the highway and I can usually depend on IHG. This hotel did not disappoint. A quick wait time at the front desk, but seemed the receptionist was doing a few other duties at once. Once checked in, the room was clean and straight forward. Super comfortable pillows and bed. Super spacious bathroom and walk in shower. Location is okay. Gas station next door closed at 8pm which is weird to close that early on a Saturday. I forgot my toothbrush and toothpaste, the front desk quickly provided that for me. It’s about a 18 min drive to the airport. Overall, I am staying here moving forward when in the area. I forgot to capture some pictures, but trust me, stay here. You won’t regret it!

8

David

21 Aug 2024

·

Stayed 1 night

Bathroom sink drained very very slowly, room needs some tlc.

8

John

31 Oct 2023

·

Stayed 1 night

Unfortunately, our room shared a headboard wall with the elevator listening to the sound of the elevator throughout the night.

6

Laura

26 Dec 2024

·

Stayed 1 night

Beds are hard.

8

Chris

20 Oct 2025

·

Stayed 2 nights

The gentleman checking us in was not very friendly and was a bit rude to my husband. The second bed in the room squeaked so loud, it woke us all up every time my son moved.

10

Brenda

28 Sept 2025

·

Stayed 1 night

This is our second time staying at this property. The first time we had several rooms, 4 to be exact, and this time just one. Both of these time we have been very happy with our stay. The rooms have been clean, the beds very comfortable and the check-in, check-out process seamless. Kudos to this staff because they are well trained. Everyone we have encountered have been polite and very approachable.

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Service

Service is frequently friendly and helpful, yet some guests encountered curt or unprofessional check-ins and communication problems, including deposit or fee handling.

Related guest reviews

10

Unberto

8 Jul 2025

·

Stayed 1 night

The receptionist was very helpful and answered our questions.

10

Jenn

12 Mar 2023

·

Stayed 1 night

Check in was quick and easy. The staff made us feel welcomed and answered all my questions. Since we were only passing through, I really appreciated the friendliness.

10

Jesus

1 Oct 2025

·

Stayed 2 nights

Staff was great

8

Chris

20 Oct 2025

·

Stayed 2 nights

The gentleman checking us in was not very friendly and was a bit rude to my husband. The second bed in the room squeaked so loud, it woke us all up every time my son moved.

6

Jennifer

9 Sept 2025

·

Stayed 1 night

The hotel was very comfortable although the staff wasnt the most friendly. The greeting was more of an interruption of their phone usage in the back corner. They didnt offer any info regarding amenities or breakfast location/hours. We called down & asked. My mother ended up having a fall on the property that required an e.r. visit & stitches. They have yet to contact us regarding the incident. We would probably stay again, but would highly advise them painting the curbs so they dont blend into the pavement at night in the shadowy areas of the parking lot.

8

Leo

5 Dec 2022

·

Stayed 19,330 nights

Great property. We have stayed here before and will stay again. One tip for management: Don’t allow your employees, especially those at the front desk, to be on personal phone calls while checking guests in.

4

Janice

19 Dec 2023

·

Stayed 2 nights

No communication between staff personnel

10

Sandra

5 Jan 2023

·

Stayed 1 night

Amazing customer service. Front office staff was beyond helpful. Clean rooms. Nice and quiet

10

Brenda

28 Sept 2025

·

Stayed 1 night

This is our second time staying at this property. The first time we had several rooms, 4 to be exact, and this time just one. Both of these time we have been very happy with our stay. The rooms have been clean, the beds very comfortable and the check-in, check-out process seamless. Kudos to this staff because they are well trained. Everyone we have encountered have been polite and very approachable.

6

Stephan

29 Jul 2023

·

Stayed 1 night

The property is actually really nice, but the check in was really disappointing. If the front desk person needs to take a private call during check in! At least let the caller know that you are busy and don't put him on speaker so everyone can hear him. Be a little more professional!

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Location

Convenient just off I-20/US-385 with easy access; some found it quiet, while others noted the truck stop setting, limited nearby dining, or occasional traffic noise.

Related guest reviews

10

Darlene

1 Jul 2025

·

Stayed 2 nights

Friendly staff, clean, comfortable, great location.

8

James

23 Jun 2025

·

Stayed 2 nights

Very convenient to hwy 385 and I-20.

10

Paula

3 Jun 2025

·

Stayed 3 nights

Very comfortable and good location

10

Jimmy

17 Feb 2024

·

Stayed 1 night

Easy to get to…

10

Corinna

13 May 2025

·

Stayed 2 nights

Nice and clean good location,

2

Nathan

17 Jan 2023

·

Stayed 19,369 nights

There wasn’t a decent place to eat for miles

10

Leeray

3 Feb 2025

·

Stayed 2 nights

Great stay, right off of hwy 20 with quick access to the hwy.

8

Wayne

2 Apr 2025

·

Stayed 1 night

Clean and looked nice. Next to a truck stop and not much else in the immediate area. I didnt feel unsafe but some might.

8

Paula

17 Mar 2025

·

Stayed 2 nights

Was close to where we were visiting. Good location

10

Alicia

12 Jan 2023

·

Stayed 19,368 nights

I appreciated that it was nice and clean. And even though it’s by a hwy it was very quiet. The only thing I would change is that they need to provide more caffeinated coffee k-cups and coffee cups as well. We would definitely stay there again.

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Dining

Breakfast is consistently praised for quality and variety, though a few reviews mention items running low near closing time.

Related guest reviews

10

Raina

25 Mar 2024

·

Stayed 1 night

Great hotel. Very very clean. Room smelled great and was immaculate. Breakfast was great! The front desk was super helpful with a late checkout. Will definitely stay here for all of our soccer adventures!

10

Patrick

21 Apr 2025

·

Stayed 2 nights

I recently stayed at the Holiday Inn Express and had a genuinely pleasant experience. The check-in process was quick and smooth, with friendly staff who made me feel welcome right away. The room was clean, modern, and comfortable, exactly what me and my family needed after a long day of travel. The bed was cozy, the bathroom was spotless, and I appreciated the little details like ample charging outlets and blackout curtains. One of the highlights was the complimentary breakfast. It had a solid variety of options, from hot eggs and sausage to fresh fruit, yogurt, and pastries. The coffee was fresh and available all day, which was a nice touch. The location was convenient, whether you’re traveling for business or just passing through, and parking was easy. The hotel was also quiet at night, so I slept well without interruptions. Overall, I’d definitely recommend the Holiday Inn Express & Suites Odessa on I-20 for anyone looking for a clean, comfortable, and reliable place to stay.

10

Sallie

20 Aug 2024

·

Stayed 2 nights

Great stay, staff was friendly, room and restroom was clean. Will say that I wish the breakfast bar stayed stocked all the way until 10:00 A.M., we went down around 9:30 A.M. both mornings and there was almost nothing left on hot bar or in fridge.

10

Paul

26 Mar 2023

·

Stayed 1 night

Comfortable Bed and Pillows. Nice breakfast.

10

Guadalupe

2 Jul 2025

·

Stayed 2 nights

Very clean, quiet and delicious breakfast

10

Rocio

3 Nov 2025

·

Stayed 2 nights

Room very clean. Breakfast stocked and hotel was busy that weekend.

10

Ronald G

21 Dec 2025

·

Stayed 1 night

breakfast was great. customer service very good...

10

Olga

16 Dec 2024

·

Stayed 3 nights

Nice, modern chic interior design, delicious breakfast, which included fresh fruit, cinnamon buns, biscuits and gravy, sausage patties, country potatoes (pancake machine makes tiny pancakes perfect size for little kids). The only thing that I noticed was that the floor in my room had a small stain, not sure if it was juice or soda stain near the desk area when I arrived, wish it were mopped. I like this hotel and will continue to stay here in the future, convenient that it’s right off the interstate. Staff is very friendly. I would give them a 4.9 only because of the stain on the floor and there was no extra toilet paper refill.

10

Perla

26 Apr 2024

·

Stayed 2 nights

Love it very clean and good breakfast.

8

Pedro

29 Jun 2023

·

Stayed 1 night

My overall stay at the Holiday in was great. The breakfast was really good and room was clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$147
February	US$159
March	US$145
April	US$140
May	US$107
June	US$155
July	US$123
August	US$153
September	US$161
October	US$146
November	US$148
December	US$128

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $199	17 $132	18 $94	19 $94
20 $87	21 $177	22 $233	23 $102	24 $127	25 $102	26 $111
27 $87	28 $157	29 $191	30 $163

Su	Mo	Tu	We	Th	Fr	Sa
				1 $121	2 $105	3 $108
4 $98	5 $153	6 $186	7 $161	8 $162	9 $132	10 $124
11 $96	12 $145	13 $187	14 $159	15 $120	16 $101	17 $102
18 $96	19 $141	20 $181	21 $144	22 $116	23 $99	24 $102
25 $107	26 $146	27 $197	28 $160	29 $111	30 $110	31 $97

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Comm Mobility Access Roll Shower)

Suite, 1 King Bed, Accessible (Communications)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, 1 King Bed

Room, 1 King Bed, Accessible (Comm, Mobility, Roll-In Shower)

Standard Room, 1 King Bed

Standard Room

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites - Odessa I-20 by IHG

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Prices for upcoming dates