Letna Garden Suites

The rental apartment was very old. The floor was worn, the bathroom sink was clogged, the dishwasher was not emptied, the safe box did not work and there was no toilet roll holder in the bathroom. We tried to write to them on WhatsApp, the only thing they replied to was check-in information. There were stains on the sheets and curtains. It is also worse to be told that there are stairs before you can take the elevator because we had to struggle with our luggage up the stairs. I don't understand why it is rated 4 stars! We have tried staying in a 4-star hotel in Prague and there is nothing to compare. We are glad we were only there for one night.

Nice apartment near to tramstops and Letna park. There is about 15-20 minutes walk to city through Letna.

Would highly recommend, the rooms are amazing for the price we paid and only a 15 minute walk to the Centre. It was self check in and out so we the only staff we came across was the cleaners.

Everything was good, room was clean and cozy

Terrible service. When I arrived, I entered the code to unlock the door—an old wooden door—but it seemed to be stuck. I would hear a click indicating it had unlocked, but when I pushed it, it wouldn't open; this happened to me several times. I called the contact number I had been given, and I was answered by a man with an abysmal attitude. He yelled at me over the phone, insisting that he had already sent me the instructions, that I should read them, and that there was nothing else he could do. I explained the trouble I was having with the door, but he repeatedly shouted that it wasn't his problem and hung up on me. I felt utterly desperate; it was my first time in the country, I was all alone, and it was nearly dark. I called him back and explained the whole situation again—that I was a solo tourist visiting his country for the first time, that I had just endured a 16-hour flight, that night was falling fast, and that I didn't know what to do. He was incredibly cruel to me; he shouted "Listen to me! Listen to me!" twice, repeated the same line—"I sent you the instructions; I can't do anything else for you"—and hung up on me once again. In the end, I simply left and went to another hotel. I filed a claim for a refund through the Expedia app, but the hotel representative told them that the booking was non-refundable. All in all, it was a complete disaster.