Name: TRU By Hilton Winchester
Address: 118 Mercedes Court, Winchester, Virginia, United States of America, Winchester, Virginia, US
Price range: US$100–US$178 per night
Rating: 8.9

What guests think

TRU By Hilton Winchester draws praise for its clean, modern feel, friendly front-desk service, and convenient location just off I-81 near dining, with many travelers finding it comfortable for short stays and pet-friendly overnights.

Common downsides include traffic noise and thin walls or ceilings that transmit footsteps and voices. Rooms skew compact and minimalist, with comfortable beds but few extras; several reviews note no in-room microwave or coffee maker and occasional HVAC or shade issues. Breakfast feedback is mixed—often appreciated for selection and coffee, yet at times poorly stocked, cold, or ending early, and allergy requests were not always accommodated. Best suited to road-trippers seeking a simple, efficient overnight.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pet-friendly property with an indoor pool, gym, ample parking, and lobby coffee/pool table. Several reviews say the pool is cold or occasionally closed.

Related guest reviews

4

Kimberly

25 Feb 2024

·

Stayed 2 nights

We won’t stay here again. We chose this property for the heated pool (for our children), this pool is not heated! The pool room itself is probably 80 degrees, but the pool was very cold! When I brought this up to the gentlemen working the front desk, he was very condescending, saying it’s not broke and was at 80 degrees (he said this without even checking). He stated people complain about how cold this pool is all the time. Next, the breakfast here is a joke! I’ve had better breakfast at lesser hotels. There was two things, small omelets and very greasy half cooked bacon. Oh and a pancake machine- which is not great, other than that it’s the norm, stale cereal and stale bagels. Let’s move on to our room, there was no microwave, the furnace/ac had an absolute mind of its own, and the electronic blinds were broke. I get very cold, very easily, so I had the heat on, it kept blowing out very cold air-after it would shut off from the heat. For the price of this place, it’s a no for us from now on.

10

Daniel

23 Feb 2024

·

Stayed 1 night

Very affordable with free breakfast and free parking… right off hwy 81 Clean and comfortable with indoor pool, gym, and pool table in a very spacious lobby/sitting area

10

David

1 Dec 2025

·

Stayed 1 night

This hotel was spectacular. It was clean and quiet. We enjoyed the pool. They gave us free drinks and snacks in the evening at the atrium. Breakfast had an amazing variety and was delicious.

10

Kimberly

14 Jul 2025

·

Stayed 2 nights

Very friendly staff, easy check-in and check-out, breakfast offered, many exterior doors so it's easy to get in and out no matter which side of the building you park on, plenty of parking, close to gas, shopping, and restaurants, dog friendly

10

James

28 Jul 2023

·

Stayed 1 night

Very clean and enough towels for 3 adults and a teen. Shampoo, conditioner, body wash, hairdryer provided. Pool table and coffee bar open 24/7 in the lobby. Indoor pool was clean and not busy. Staff was very efficient and cordial. Breakfast would have been better with pastries but there was still enough to start our day. Appeared to be a new property. Would definitely stay again.

10

Megan

3 Mar 2025

·

Stayed 1 night

Brand new and impeccably clean. Indoor pool serves it's purpose of satisfying the kids :) a bit cold for us though! Close to restaurants and hwy.

10

Julie

11 Oct 2025

·

Stayed 1 night

Parking, staff and shops/restaurants nearby excellent. Not impressed with no tea/coffee in rooms.

8

Karen

10 Apr 2025

·

Stayed 1 night

We enjoyed our stay. The amenities were everything that we needed. We were disappointed that the indoor pool temperature was too cool for us to use.

8

Ashley

10 Jun 2024

·

Stayed 1 night

We stay here 1-2x a year. This time, we didn’t feel that warm welcome that we usually do. Certain staff members were glued to their phones. The pool was closed which we were unaware of until we went downstairs in our bathing suits to find the sign on the door. Maybe this should have been mentioned at checkin? The floor in the room was very sticky too. It was clean but maybe they used too much solution? We will come back and recommend but this stay was not as good as other stays

8

Brenna

17 Oct 2025

·

Stayed 2 nights

Rooms and main spaces were clean. Kids enjoyed the pool.

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Cleanliness

Most guests find rooms and common areas very clean and modern. A minority report odors (sewer or smoke), sticky floors, missed housekeeping, or missing toiletries.

Related guest reviews

10

Hollie

16 Dec 2025

·

Stayed 1 night

A fairly new facility conveniently located off the interstate for AA quick overnight stay. Very clean room with good amenities.

2

Debra

4 Apr 2025

·

Stayed 1 night

I was so disappointed when I got my Room after being on the road for hrs all I wanted was a good nights sleep the AC / heater in the room was so noisy that you would have thought a plane was landing I spent the night Getting up and turning it on and off it was unbelievable.. it was a night mare also the bathroom smelled of Sewage it was over bearing ..

6

Mary

15 Sept 2025

·

Stayed 1 night

I got smoke free room but unfortunately I could not breathe because of cigarette smoking

10

Mary

6 Jun 2025

·

Stayed 1 night

Very colorful easy to check in, but it smelled like a sewer overflow

6

Terry

5 Aug 2024

·

Stayed 1 night

The room and hotel were clean. We had no shampoo or body wash in the large containers supplied in the shower. Breakfast was average. Grits were cold

4

Steven

26 Jul 2024

·

Stayed 1 night

No soap in the bathroom.

10

Kelly

23 Nov 2025

·

Stayed 1 night

The entire hotel was clean, smelled great, and have everything you need. We have a fantastic stay.

10

Lori

9 Mar 2025

·

Stayed 2 nights

The hotel is very new, clean and modern. Staff was very nice. Rooms were clean and beds were comfortable

8

Tearsa

28 Mar 2023

·

Stayed 1 night

The gentleman on the day shift was very polite. The gentleman on the night shift responded to me as if I was bothering him when I called about our toilet not flushing and needing a plunger sent up. He asked for me to come get it. The floors weren’t very clean. Very sticky. But the room was quiet and then ready was great! I’d return.

10

Richard D

29 Nov 2024

·

Stayed 1 night

Cleanliness

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Rooms

Rooms are modern and minimalist, generally comfortable with good beds and large bathrooms, but many note compact layouts and missing extras like microwaves or in-room coffee. Recurring complaints cite highway noise, thin walls/ceilings, and occasional loud HVAC or broken shades.

Related guest reviews

8

James

15 Sept 2024

·

Stayed 1 night

Shade in room was broken. Only one chair in room.

10

Ted

16 Feb 2025

·

Stayed 1 night

I like the convenient location and the staff at all locations are awesome! I disliked the people on the floor above stomping like a heard of elephants. Didn’t complain as we were only here one night but it amazes me how incredibly inconsiderate other travelers are.

10

Sandra

8 May 2025

·

Stayed 1 night

Highway noise could be heard all night long.

2

Michael

11 Nov 2025

·

Stayed 1 night

The traffic noise is absolutely horrible! Don't plan on sleeping. Beds are cheap and hard, pillows and linen are cheap and worn out. DO NOT STAY HERE!

10

Kathleen

15 Oct 2024

·

Stayed 1 night

Clean no-frills room at an excellent price point. Roomy bathroom with a roll-in shower. Window shade was difficult to operate however.

6

Jonathan

11 Oct 2025

·

Stayed 1 night

super thin walls - could hear the drunk loud talkers that came in at 4am VERY clearly. Do not stay here is you want to gamble on noise. I knew something might be amiss when I saw they had provided earplugs on the nightstand...

6

Frank

1 Dec 2025

·

Stayed 1 night

Lots is street noise at night shower head dribbles water

6

Kelly

10 May 2025

·

Stayed 1 night

Not impressed no microwave no coffee maker very limited drinking utensils very small refrigerator very small room for the same price you would get a full Suite at Homewood won't stay again at a Tru by Hilton.

8

Lisa

26 Nov 2024

·

Stayed 2 nights

It was pretty good-no microwave in the room

8

Matthew

4 Jul 2025

·

Stayed 1 night

The walls and ceilings were very thin. Heard a lot of stomping and noise from other rooms. Only trash can was in the bathroom.

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Service

Staff are frequently praised as friendly, efficient, and accommodating, with easy check-in including late arrivals and early check-ins. Some reviews cite inattentiveness or unhelpful responses and occasional front-desk absences.

Related guest reviews

10

GEORGIA

12 Nov 2024

·

Stayed 1 night

Front desk staff is always fabulous: attentive, friendly, efficient. Just the best, and keep us coming back.

4

Wesley

31 Mar 2025

·

Stayed 1 night

Lady at desk the next morning had a serious attitude when we help a brief safety meeting in the lobby area.

10

Koji

20 Jul 2025

·

Stayed 1 night

We had a great experience. Although the regular check-in time was 3 PM, the gentleman at the front desk was so nice and kindly allowed us to check in at noon which was very helpful. The indoor pool was a big plus especially since it rained on Saturday. The location is very convenient and there’s a nice Japanese restaurant nearby which made dining easy. I highly recommend this hotel for anyone visiting the area.

10

Paul

5 Oct 2025

·

Stayed 1 night

Professional, efficient staff at check in. Hot, premium coffee always available. Clean and comfortable facilities.

10

Steven

1 Apr 2025

·

Stayed 1 night

Very impressed with the man that checked is in.

8

Christina

10 Mar 2025

·

Stayed 1 night

Shower leaked so bad the water pooled and started leaving the bathroom. When i told the front desk in the morning, they didn't seem to care

10

GEORGIA

21 Apr 2025

·

Stayed 1 night

Front desk staff is always super accommodating. Property is extremely well located near exit and extremely pet friendly. Always a pleasure to be here!

8

Robert

15 Apr 2025

·

Stayed 1 night

We called to notify the hotel we're going to be late due to traffic, after 2 am. The gentleman was very polite and said be safe, he'll wait. We arrived shortly after 2 am. Breakfast needs some better options. Coffee is good.

10

Bruno

10 Nov 2023

·

Stayed 1 night

There was nobody at the front desk when I arrived. I waited for over 40min and luckily was able to check in and get a room key using the Hilton app.

10

Francine

21 Dec 2025

·

Stayed 1 night

Effortless check-in. Clean quiet room. Friendly staff

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Location

Just off I-81 with easy access to gas, shopping, and restaurants; many find it convenient and safe. Several reviews report traffic or truck noise, and a few note an industrial setting or hard-to-spot entrance.

Related guest reviews

10

Hollie

16 Dec 2025

·

Stayed 1 night

A fairly new facility conveniently located off the interstate for AA quick overnight stay. Very clean room with good amenities.

10

Derrick

12 Feb 2025

·

Stayed 2 nights

Very clean and quiet location. A great selection of places to eat nearby

10

APRIL

13 Nov 2023

·

Easy to get to, about 15 minutes from Summit Point. Lots of parking, Denny's, Dunkin Donuts and Taco Bell were all within walking distance. Very quiet location.

8

Craig

20 Apr 2025

·

Stayed 1 night

Nice hotel, but located a little oddly. Quiet, nice room, would stay again.

10

Mackenzie

28 Dec 2025

·

Stayed 1 night

Hotel and room were clean. Front desk staff was very friendly. The breakfast was sufficient and typical of a hotel breakfast. This hotel is easy on and off the highway. The area around the hotel seemed safe.

8

Michael

5 Apr 2025

·

Stayed 1 night

A good place to stay in the area for it's location. If your looking to get a night's rest on your way to somewhere else, this is the place. The staff was nice. The room was a bit "dormitory like" but functional.

10

Megan

3 Mar 2025

·

Stayed 1 night

Brand new and impeccably clean. Indoor pool serves it's purpose of satisfying the kids :) a bit cold for us though! Close to restaurants and hwy.

10

George

25 Oct 2024

·

Stayed 1 night

Nice property but too much truck traffic.

8

Joann

27 Dec 2024

·

Stayed 1 night

It’s loud because of the heavy highway traffic. And only one chair in the room.

10

ROBERT

22 Feb 2025

·

Stayed 1 night

Convenient to highway. Clean and reasonably priced.

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Dining

Breakfast is included and often appreciated for selection and coffee. Recurrent complaints mention items running out or cold, limited options, early closing times, and occasional misinformation about hours or allergy accommodations.

Related guest reviews

4

Alesia

17 Oct 2025

·

Stayed 2 nights

Breakfast times were given wrong. Missed the first day. The second day options we limited. Ask for a complete cleaning the second day due to a spilled drink on the bed. No service at all. I asked twice. I had to clean the room myself and change the bed.

6

Rebekah

12 Oct 2025

·

Stayed 1 night

Ok mid-level hotel. Safe and plenty of parking. There was a sign at breakfast saying they could accommodate food allergies but did not have any dairy-free milk when we asked staff. In the gym, the bike was very shaky and needed service.

10

thomas

2 May 2024

·

Stayed 1 night

Great breakfast

6

Pamela

11 Sept 2024

·

Stayed 1 night

They neglected to tell me breakfast stopped at 9am. So we missed breakfast. This was one of the reasons we chose this hotel. I said I was on vacation and didn’t want to get up that early and they should offer breakfast at least until 9;30 but 10 would better. The staff blamed corporate and I suggested they let them know I complained. They said it doesn’t matter as they have complained before.

10

Amanda

24 Jan 2024

·

Stayed 1 night

This hotel is tucked away and is in brand new condition. Staff is friendly, hotel is close to a lot of shopping, dining and highways. Great breakfast and coffee as well. Very quiet at night and was able to sleep well.

6

Terry

5 Aug 2024

·

Stayed 1 night

The room and hotel were clean. We had no shampoo or body wash in the large containers supplied in the shower. Breakfast was average. Grits were cold

8

Timothy

5 Oct 2025

·

Stayed 1 night

Hotel was nice and clean. Room was great!! Breakfast wasn’t the best. A lot of choices were empty and most of what was there was cold.

8

Keith

21 Aug 2023

·

Stayed 2 nights

Breakfast was uninspiring

10

JENNIFER

25 Oct 2024

·

Stayed 1 night

Clean rooms, amazing staff and enjoyable breakfast

10

Lourdes

15 Oct 2025

·

Stayed 1 night

Nice and clean spot with good Lavazza coffee at all hours. The breakfast selection were surprisingly nice. Good spot.

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Month	Average price
January	US$98
February	US$103
March	US$100
April	US$115
May	US$127
June	US$118
July	US$110
August	US$110
September	US$115
October	US$128
November	US$107
December	US$91

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $127	18 $159	19 $141
20 $107	21 $118	22 $104	23 $104	24 $104	25 $113	26 $113
27 $100	28 $104	29 $105	30 $104

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $176	3 $177
4 $104	5 $113	6 $113	7 $113	8 $114	9 $139	10 $140
11 $104	12 $128	13 $113	14 $113	15 $120	16 $174	17 $178
18 $105	19 $117	20 $119	21 $117	22 $118	23 $140	24 $139
25 $108	26 $117	27 $113	28 $117	29 $117	30 $144	31 $139

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible, Bathtub

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds

Room, 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about TRU By Hilton Winchester

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Prices for upcoming dates