Gran Evenia Panamá Hotel

The resteraunt did not have the food on menue. The power went out 4 times while there . Got stuck in elivator because of outage and I am disabled. Was not a good experience.

This place was “ok”. It is small. We accessed our room from the outside hall so it felt a little downmarket/motel-ish. The decor is retro so the hotel feels updated. It is cute inside and the food is good. It was tough to get an extra pillow. The pool was CLOSED at 7pm on Friday night so the kids never were able to play in the pool. It wasn’t awful but we will not stay here again.

Misleading Description and Poor Service I was very disappointed with my stay at Hotel Gran Evenia in Panama City. The hotel advertised a pool, which turned out to be closed with no prior notice—a major letdown since it was one of the main reasons I chose this hotel. When I raised the issue, the staff told me they would assist me, but then simply left for lunch and never followed up, while I waited for them. Their attitude was unhelpful and dismissive, and despite several attempts to contact them again, I never received any response. This experience fell far short of what any guest should expect. I would not return and do not recommend this hotel.

Friendly staff but sometimes problems in communicating in english. Good breakfast in beautiful restaurant area. Nice bar, gym and pool area.

hoher Standart, vielfältiges Frühstück, tolle Lage des Pool‘s inklusive Roof Top Bar. leider hat der Staff bei einer Krisensituation komplett falsch reagiert. Als das komplette Hotel ab 17:00 - nächsten Morgen 7:00 kein Leitungswasser, keine Dusche und keine Toilettenspülung hatte irrten die Mitarbeiter super nervös umher und liessen die Hotelgäste im Ungewissen anstatt die Lage sachlich zu erklären.

Firstly this is not the 5 star property it claims to be! It’s decent but a little rough round the edges, for example the wiring for the TV and mood lighting in our room were exposed and the cardboard packaging for the flat pack furniture could be seen underneath where they couldn’t be bothered to unpack it properly and cut around it! There’s a pleasant rooftop pool but it’s quite small and not as good as the photos portray it to be. It’s fine when there’s nobody else using it. Only 2 loungers and 2 sunbeds so it’s a lottery whether you’ll get one. The bar opens late afternoon and then there will be music blaring out from it. Breakfast is basic but passable. There’s scrambled egg and sausage/backon, toast, pastries, cheese, fruit and yoghurts. Some of the pastries looked liked they’d been baked in an incinerator 😂 Overall it’s decent value for money, just don’t expect too much.

This property looks exactly like the pictures. The staff was helpful despite the language barrier. The pool bar was not stocked or open when I was there. The pool area was nice & clean. The room was beautiful. It’s close to alot of places. I didn’t pay more than 5 in an uber to get anywhere. There are several dining options in walking distance as well. I would definitely stay here again.

Good location, great pool area and easy parking.

The check in process was quite long, approx 30 minutes which is unusual. The property and rooms were modern, well appointed and maintained. We were searching for the do not disturb sign which we discovered was actually a button on the wall. Very cool. The surrounding area had a wide variety of shops and restaurants including a pharmacy and convenience store right across the street. Very walkable and safe. Absolutely loved hanging out at the rooftop bar!

Petit déjeuner excellent (fruits frais, des changements tous les jours…), emplacement proche d’une station de métro, super piscine sur le toit

O hotel tem uma estrutura ótima e moderna. Mas o atendimento é péssimo. Ao iniciar pelo recepcionista nada simpático. Estive três dias no hotel e meu quarto não foi limpo nenhuma vez. Reclamei no primeiro dia que não tinham limpado. Depois reclamei novamente no segundo dia e nada. Chegou ao absurdo de pedir papel higiênico e não mandaram e minha esposa teve que ir na recepção pegar. O lixo tivemos que recolher e deixar no corredor e ficou um dia lá. O café da manhã vai até às 9h30 e eles recolhem as coisas nesse horário. No café falta tudo, a equipe não consegue repor as coisas. Tem que toda hora pedir algo, tipo: não tem mais suco, não tem mais leite, tá faltando talher....Todos os dias ocorreram isso. O que posso elogiar foi o carregador de malas que foi simpático conosco todo o tempo e o restaurante do Rooftop que fica no hotel. É nítida a falta de gerenciamento da equipe desse hotel.

All was just great, the best breakfast ever! Comfortable beds, clean bathroom, big tv, modern decoration, great entertainment live music, very convenient location. The only observation is that floor room was not cleaned every day.

Nice and clean but had to ask for extra towels each day we were there because we had 3 people in our room.

We were given an early check in, as. We arrived at the hotel around 12:30pm. Before we checked in we were able to store our luggage in a safe room close to the front desk. Upon receiving the keys no orientation was given of the property, eg, where the dinning areas are, so much so we found out about the roof top dining/bar the night before we left. On the first night while showering the room was flooded with water from the bathroom. The water went between the shower wall tiles and through the dry wall. The hotel offered a room change two rooms down. This new room was very musty and the shower had lots of mildew. The ceiling of the shower has water marks. I was not comfortable in the room. The decor of the room and property are the best things about it.

Café da manhã e odor no quarto

Convenient. Stayed 7 nights. Did not refill soapdish or give coffee pids after first night. Told reception desk first 2 days and no change

Overall I had a decent stay at Gran Evenia Panama. Had some issues with the toilet seat not being attached when I first checked into my room. Maintenance was supposed to repair the issue while I went out to get food but when I returned the repair was not done due to no maintenance person being available. It was a bit annoying because I just arrived from a late flight and wasn’t told about a maintenance person not being available from the start. They moved me to another room but there were a few areas that could’ve been cleaned better. Hair was in the sink, shower and on the nightstand. Otherwise, room was very spacious, comfortable, and nicely decorated. Hotel was in a convenient location within walking distance to shops and restaurants, and staff was friendly. Breakfast was delicious! Nice rooftop pool and bar area. I would stay here again.

Room was clean and staff was very friendly

Hotel le falta mantenimiento y buena limpieza en las habitaciones.

The room could have been cleaned properly. We received fresh towels and toiletries every day, but the room and bathroom were not cleaned daily.

This place was “ok”. It is small. We accessed our room from the outside hall so it felt a little downmarket/motel-ish. The decor is retro so the hotel feels updated. It is cute inside and the food is good. It was tough to get an extra pillow. The pool was CLOSED at 7pm on Friday night so the kids never were able to play in the pool. It wasn’t awful but we will not stay here again.

The rooms are on the small side but well lit and the bathroom and shower are very nice. As noted in other reviews, there is not an adequate trash receptacle in the room-just a tiny one in the bathroom. One restaurant meal fabulous and one not good at all. Brownie dessert is wonderful. Staff great and speak English well.

SE RECOMIENDA QUE CAMBIEN EL HORARIO DE EL GIMNASIO PARA DESPUÉS DE LAS 8AM , ESTUVE EN LA HABITACIÓN 904 Y MI SOCIO EN LA 905 Y A LAS 5:04 AM PARECÍA QUE EL TECHO SE CAÍA DE LOS TIRONES DE LAS PESAS Y LOS EQUIPOS DEL GIM . DESPUÉS DE ESE HORARIO YA NO PODÍAMOS DESCANSAR POR LO QUE NO RECOMIENDO RENTAR LAS HABITACIONES DE ESA ÁREA EN EL 9 PISO . POR TODO LO DEMÁS EL HOTEL FUE EXCELENTE SU LIMPIEZA Y ATENCION DEL PERSONAL .

This hotel was clean, comfortable, esthetically pleasing overall great hotel and the location was ideal. Would definitely go back no doubt about it.

Very nice hotel. The rooftop pool and bar were nice ways to cool off. The breakfast was tasty with lots of options. Our room faced the busy street and there was a lot of street noise throughout the night that made sleeping difficult. We only stayed 1 night before a cruise so it was not a big deal but it wouldn't have been great for a longer stay.

Junior suite was spacious and comfortable offering two closets and a kitchenette. The breakfast was an average continental. The juices were delicious. Only downside was the length of time it took to check in which was about 30 minutes.

Overall I had a decent stay at Gran Evenia Panama. Had some issues with the toilet seat not being attached when I first checked into my room. Maintenance was supposed to repair the issue while I went out to get food but when I returned the repair was not done due to no maintenance person being available. It was a bit annoying because I just arrived from a late flight and wasn’t told about a maintenance person not being available from the start. They moved me to another room but there were a few areas that could’ve been cleaned better. Hair was in the sink, shower and on the nightstand. Otherwise, room was very spacious, comfortable, and nicely decorated. Hotel was in a convenient location within walking distance to shops and restaurants, and staff was friendly. Breakfast was delicious! Nice rooftop pool and bar area. I would stay here again.

The check in process was quite long, approx 30 minutes which is unusual. The property and rooms were modern, well appointed and maintained. We were searching for the do not disturb sign which we discovered was actually a button on the wall. Very cool. The surrounding area had a wide variety of shops and restaurants including a pharmacy and convenience store right across the street. Very walkable and safe. Absolutely loved hanging out at the rooftop bar!

This was a great Boutique Hotel in the Downtown area of Panama city. The suite was large, renovated nicely, with a comfortable bed and high pressure shower with steaming hot water.

Only negative thing we experienced was the AC was not working.

Arron the front desk agent was/is exceptional at his job. He took the time out to help me figure out the best ways to move around the country and to do everything i had on my tinerary want. He is truly a great asset to the hotel. Great job arron!!

Misleading Description and Poor Service I was very disappointed with my stay at Hotel Gran Evenia in Panama City. The hotel advertised a pool, which turned out to be closed with no prior notice—a major letdown since it was one of the main reasons I chose this hotel. When I raised the issue, the staff told me they would assist me, but then simply left for lunch and never followed up, while I waited for them. Their attitude was unhelpful and dismissive, and despite several attempts to contact them again, I never received any response. This experience fell far short of what any guest should expect. I would not return and do not recommend this hotel.

The property was nice my stay could have been better if the staff wasn’t so invasive. They also charged both my friends an additional $120 after they paid for their stay for no reason

Excellent customer service

Junior suite was spacious and comfortable offering two closets and a kitchenette. The breakfast was an average continental. The juices were delicious. Only downside was the length of time it took to check in which was about 30 minutes.

Great staff. Great access

January 23rd 2025 10 am At breakfast 9:00 am there is no service for cleaning tables or dispatching clean cutlery you have to do it yourself, even with two waiters around, 10:00 am at the desk check out Mr Alrron I think is his name, in a very funny way he tried to do as slow as possible he could as I ask for a receipt for my company of my staying he took 15 min to deliver a sheet with the information, it seems he don’t know how to read as the information was written wrong, this hotel is new and the reception personnel that hired for the frontal desk are incapable to perform a service job for their customers, I think that’s how you end a good fortune to it’s beginning, my advice is to get ride of this reception personnel and find competent people who knows how to work with customer without been joking around like a clown, at the end with a cynical face smiling after let me waiting while he was watching at TV or anything else he could do outside his job deliver a piece of paper without envelope as I have to ask for one at least I was so furious that I didn’t check for the details when I go out later on Just find out he wrote all wrong in purpose, very stupid and immature attitude.

The check in process was quite long, approx 30 minutes which is unusual. The property and rooms were modern, well appointed and maintained. We were searching for the do not disturb sign which we discovered was actually a button on the wall. Very cool. The surrounding area had a wide variety of shops and restaurants including a pharmacy and convenience store right across the street. Very walkable and safe. Absolutely loved hanging out at the rooftop bar!

The best hotel customer service I had in Panama.

No hubo un buen servicio al cliente.

The property was conveniently located near shops, restaurants and casinos. The food at breakfast was good. Although the pancakes could be better.

Gran evenia location is superb in the center of the shopping and restaurant also it was easy for transport especially public transport. The staff was incredibly friendly even the custodians that clean the rooms. The front staff and the door men was excellent in the way the carried themselves diligently of the work that they do. Let me not forget the restaurant staff also willing to assist when asked. Errors were not the people but the building its becoming erode by wood lice please attend to it before it gets to late. And also when the cleaners came to clean they forget to sweep the wood lice from the doors

The hotel was in a great location of the city. Very convenient with goods restaurants nearby. Buffet breakfast was one of the best ones in this hotel category.

My mom and I stayed two nights. The room was clean, and we could do an early check-in. It has a convenient location, is in the city's heart, and is close to a pharmacy, convenience store, and subway station. The room and the hotel were clean, modern, and beautiful. The breakfast was delicious, with plenty of options to choose from. Our experience was pleasant; I'd choose it again.

Fast easy check in. The staff was wonderful awesome service !!!!! Food Restaurant in walking distance. Shopping in walking distance. We had an amazing time and experience!

Good location, great pool area and easy parking.

Great location, close to restaurants and convenience stores. Room was spacious and clean. Parking was available at no charge and the breakfast buffet was excellent.

The check in process was quite long, approx 30 minutes which is unusual. The property and rooms were modern, well appointed and maintained. We were searching for the do not disturb sign which we discovered was actually a button on the wall. Very cool. The surrounding area had a wide variety of shops and restaurants including a pharmacy and convenience store right across the street. Very walkable and safe. Absolutely loved hanging out at the rooftop bar!

It was convenient, the area has excellent restaurants and bars, drugs store and mini mart 2 minutes away. The mall was a $5.00 taxi fare…. Just perfect

Petit déjeuner excellent (fruits frais, des changements tous les jours…), emplacement proche d’une station de métro, super piscine sur le toit

The property was conveniently located near shops, restaurants and casinos. The food at breakfast was good. Although the pancakes could be better.

The rooms are on the small side but well lit and the bathroom and shower are very nice. As noted in other reviews, there is not an adequate trash receptacle in the room-just a tiny one in the bathroom. One restaurant meal fabulous and one not good at all. Brownie dessert is wonderful. Staff great and speak English well.

Really good food in the hotel restaurant.

We enjoyed 3 days at this lovely hotel. The breakfast was lovely . The resteraunt service is good the chef messed up one night but we enjoyed other places. The pool is relaxing. Staff are very helpful. We will stay again as we visit panama city regularly.

Junior suite was spacious and comfortable offering two closets and a kitchenette. The breakfast was an average continental. The juices were delicious. Only downside was the length of time it took to check in which was about 30 minutes.

A pesar que es un hotel céntrico donde consigues todo a minutos caminando, no lo recomiendo si vas a consumir dentro del hotel ya que los precios son muy caros. No hay seleccion de desayuno,si quieres desayunar dentro del hotel cuesta $22 y es solo buffet. No hay un libro de explicaciones sobre como usar el teléfono desde la habitación. No lo recomiendo. Hay mejores hoteles y con más variedad de comidas en Panamá y céntricos.

Check in was good room is clean comfortable. Breakfast was good ! Dinner was sad ordered the most expensive angus steak Not good !! Was neither Angus steak or cooked medium rare. Toughest peace of meat ever . We come to panama city for fun after 5 months living here. Expected a good quality . Service is good. When we complained they said would pass it off to manager. I mean if you advertise Angus steak and dont have it in stock say so. Offered us a free desert but passed. Two more night stay here so will try different resteraunts in the area.

Great morning buffet, awesome pool and gym. Rooms were clean and shower was amazing

Had a 10/10 stay at this hotel. The rooms are excellent, the staff was friendly and decor was beautiful. Breakfast was also delicious every morning.

Petit déjeuner excellent (fruits frais, des changements tous les jours…), emplacement proche d’une station de métro, super piscine sur le toit