Century Wharf by Urban Space

Apartment was large, clean could do with a bit of tlc. Staff were great. Take care the the parking the numbering system in the undercroft is very confusing. Good safe parking tho.

1) Information from the concierge re parking was incorrect (I later discovered better information in the Welcome Pack that I had been given) and also the parking space numbers do not run in any order making it difficult to locate your allocated parking space. It also wasn’t easy finding our apartment block from the car park as we were parked opposite a different apartment block entrance. 2) The apartment was very cold on arrival (we kept our coats on for the first half an hour it was that cold) Turns out the heating hadn’t been put on so we had to locate all the heaters and turn them on manually. 3) I had booked an apartment with a balcony but that is not what we were allocated. 4)The bed was a SMALL double, not a standard double. My husband actually fell out of bed on our first night, fortunately no serious injuries. 5) There was no kitchen pack so we couldn’t properly wash any pots. 6) There was no plug for the bath so I couldn’t have a bath (yes there was a shower but I fancied a bath that evening!) We later discovered there was no plug for the kitchen sink either! The management did rectify the kitchen pack (which should have already been in the apartment) and the bath plug, and they also offered a portable heater as the lounge had been slow the warm up, but that wasn’t required in the end.

When we arrive there was no welcome pack like explained on the email! I booked a apartment with a balcony didn’t get the balcony, apartment wasn’t really clean black hairs in shower/bath Bed full of hairs, don’t feel fully clean. Had the ring emergency to get the WiFi details as there was no information how to get the details. When we arrived windows open and heating complicated how to use

Excellent view

Very lovely stay, just dissapointing that the pool was out of service as that had been a big selling point