The Haas, Trademark Collection by Wyndham

Roaches were everywhere and the staff was rude about it. I would avoid this disgusting place.

I really wanted to like this place because the location is great and the pictures make it look super cute and boutique-y, but it ended up being really disappointing. The bathroom was honestly awful. The shower head was broken and spraying water everywhere. Once the hot water finally got going (which took a while), there was this insanely loud screeching noise that wouldn’t stop unless you turned the faucet all the way off. On top of that, there were random super loud rumbling noises coming from behind the wall (maybe the water heater?), which made it even worse. There were also old soap drips/suds still on the wall before I even used the shower, and the toilet paper shelf was grimy and looked really old. The floors were filthy. I walked around barefoot for a minute and when I stepped into the shower, my feet were literally covered in black dirt. The beds were uncomfortable and SO creaky. Even just changing positions made loud noises, which made it hard to sleep. There were also just a bunch of weird/neglected details—like strips of tape hanging down from the ceiling (probably from old decorations?), and some dried yellow/orange substance dripping down the wall above the staircase. The whole unit smelled musty. The pictures are pretty misleading. The downstairs bar is way smaller than it looks and feels awkward to sit in because you’re basically right next to the check-in staff. No one explained how to access the rooftop area or if it was even open.

Property itself is fine. But the area didn’t feel completely safe. Had experience with angry/unstable homeless person approaching from the street & had to run back to hotel.

Over charged us and not give us a reason as to why.

Staff was very kind and helpful and all overall was good experience