Name: Staybridge Suites - Carson City - Tahoe Area by IHG
Address: 972 Retail Ct, Carson City, Nevada, United States of America, Carson City, Nevada, US
Price range: US$149–US$382 per night
Rating: 9.13

What guests think

At Staybridge Suites - Carson City - Tahoe Area by IHG, guests often highlight spacious suites with kitchenettes and welcoming staff, plus easy freeway access near shopping, restaurants, and Carson Hot Springs, convenient for visiting Lake Tahoe.

Guests appreciate the outdoor pool, hot tub, and fire pit area, though there were reports of temporary closures, an out-of-order spa, and occasional crowding or freeway noise around the pool. Rooms are generally clean and modern, but several reviews note housekeeping gaps during stays, missed cleaning details, and occasional maintenance issues. Breakfast and the evening Social are convenient yet inconsistent—many found offerings enjoyable, while others reported items running out before posted times and mixed food quality. Expect a convenient, suite-style stay with ample space and self-catering, alongside variable breakfast and occasional noise or facility hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Outdoor pool, hot tub, and a fire pit seating area are appreciated, and the property is pet friendly with a nearby trail. Some guests reported temporary closures or an out-of-order spa and occasional crowding or freeway noise by the pool.

Related guest reviews

8

Eric Faust

2 Jan 2024

·

Stayed 3 nights

Room was very nice and clean when we arrived. Breakfast was very limited, and the food was usually dry and cold. Pool was closed but jacuzzi was very clean and warm

10

Christine

11 Jun 2025

·

Stayed 3 nights

Wonderful staff I loved the outside area

10

Dagmara

15 Jul 2025

·

Stayed 2 nights

Property located right next to a trail great for taking your pet on a walk.

10

Annie

29 Apr 2025

·

Stayed 1 night

Beautiful hotel, great amenties, breakfast was amazing. 💯 would recommend. Dog friendly, pool was clean, friendly staff. Had crayons and papers for kiddos to color during breakfast. Experience was amazing.

10

Jeremy

22 Mar 2025

·

Stayed 2 nights

Good hotel between the airport and the Tahoe resorts. The staff is extremely friendly and helpful. The hotel is clean and modern. Rooms are well laid-out and comfortable. No noise issues. There is plenty of parking outside and some restaurants within walking distance. My only suggestion would be to add more fruit and vegetables options at breakfast.

8

Tamara

10 Jul 2024

·

Stayed 2 nights

It is nice and quiet property with breakfast included. We stay there for two nights. We usually were going places like Lake Tahoe and Carson Hot Springs. On the second evening we decided to stay at the hotel and enjoy their swimming pool and Jacuzzi but it was occupied with group of children from local organization. They had a party around the pool and hot tub. Hotel did not notify us about this so we could plan accordingly. It wasn't a big disappointment but we think hotel administration should notify their guests about changes like these.

10

Trish

7 Oct 2024

·

Stayed 2 nights

First of all, every single staff person we interacted with was friendly, helpful and attentive and went out of their way to help us. Loved the lobby decorations (Halloween) and the extra food options (social hour late afternoon). The pool and jacuzzi were wonderful and we were glad the jacuzzi temp was not too hot. Our 2 kids with us LOVED the pool-would be nice to have pool toys/noodles available for them to play with. Loved the to-go option for breakfast, as we couldn't stay to eat each AM And had to hit the road, so they had boxes provided and options like hard boiled eggs. Maybe have mini yogurt cups to go too?

2

Eric

28 Jun 2024

·

Stayed 2 nights

We only stayed here because of the outdoor pool. The pool was shut down for a day and half. We weren't compensated or offered any perks for the inconvenience! 3 kids middle of summer no pool, no fun!

6

Dana

2 Sept 2025

·

Stayed 3 nights

Hot tub was out of order the entire stay which was very disappointing. Hotel backs up to a freeway, when sitting at the pool there is a lot of traffic noise.

8

Keith

11 Aug 2025

·

Stayed 4 nights

The room we initially got had a dysfunctional shower door. We didn’t catch it until after we had settled down, so we had to repack everything and transfer rooms which was extremely inconvenient. The staff took it well and transferred us to and identical room in the same floor. Breakfast was okay but the facility was nice. They have a heated pool and hot tub, and an enclosed area with a fire pit and seating. Conveniently located off the freeway and relatively close to east Tahoe.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise overall cleanliness, but several report lapses such as missed bathroom details and being assigned an unclean room, plus infrequent or missed housekeeping during longer stays.

Related guest reviews

10

Luis

1 Aug 2025

·

Stayed 4 nights

Very clean property and quiet

6

Jennifer

18 Oct 2024

·

Stayed 4 nights

I wish they clean the room daily.

8

Debra

12 Aug 2024

·

Stayed 13 nights

The hotel is a newer property in Carson City and the condition of the building & grounds reflect that. The desk is staffed 24/7 and the staff is very pleasant and eager to make guest accommodations. However, that’s where my 5-star rating for this hotel dropped to 4-star. I booked a 13 night stay from the end of July -August 2024. After the first week I made a request for full housekeeping & was told by the front desk that not until my 9th day would I be receiving that. It never happened the whole 2 weeks I stayed (told it’s due to staffing issues). Sure, I received towels upon request, but not even a bedding change,vacuum or trash removal during that time. Unacceptable. The complimentary full breakfast was just okay. Powdered scrambled eggs, toasters not suitable for the size of bread, bagels & waffles offered. People had to tear their bread in half to toast it. Cold cereal dispensers clogged frequently & were unusable. I suggest individual yogurts, fewer sugary cereals, fresh eggs & hospitality sized toasting appliances. That alone would go a long way to impressing guests.

10

Debra

13 Oct 2024

·

Stayed 1 night

Great place to stay. Very clean suite, comfortable bed. Breakfast was very good. We will definitely be back.

8

Suzette

12 Aug 2024

·

Stayed 1 night

The overall property was appealing. I noticed on the bed table nearest the bathroom, that it had not been cleaned as rings from a glass that had been there had not been cleaned. I also noticed a piece of paper towel garbage in the garbage can below the counter top in the kitchen. So didn't come in with a feeling that the room was meticulously and efficiently cleaned before our arrival. And just a personal preference, I did not like that there was no door to separate the sink area from the rest of the room.

8

Geoffrey

1 Aug 2025

·

Stayed 2 nights

Great spot. Had some black mold in the bathroom but besides that the beds were great and the staff is super nice.

10

Olga

2 Sept 2025

·

Stayed 2 nights

Great property, clean, spacious, shopping and gas nearby. Overall great place to stay.

4

Amber

7 Jan 2025

·

Stayed 1 night

The check in associate was very nice and professional. First we were checked into a dirty room, the AGM didn't even apologize for the inconvenience. Breakfast looked like trash they couldn't even fully take off the plastic wrap from the bowls with yogurt and boiled eggs. Nothing was filled, empty condiments, no plates/ bowls, bread box looked a mess. Food quality looked poor, we didn't feel comfortable eating the food put out.

8

Priscila

16 Feb 2025

·

Stayed 1 night

Bathroom had hairs

2

STACY

18 Jan 2025

·

Stayed 2 nights

Room was dirty staff was rude. Front desk staff were the only nice staff that we dealt with. When we were eating breakfast staff was calling all staff vulgar names in front of us and blatantly rude when telling them they were out of orange juice. We will never stay there which is unfortunate because we go there every few months to visit family and it was recommended

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are spacious, modern, and well equipped with kitchenettes and comfortable beds. Some guests noted layout or noise issues, including thin ceilings, rooms near the elevator, and a bathroom sink area without a door.

Related guest reviews

10

Grant

6 Oct 2024

·

Stayed 1 night

Very convenient with great amenities. Only thing I would improve is to put a door on the entrance to the bathroom sink/mirror area. It is wide open to the bed. Impossible for oneperson to sleep in while the other gets ready to go.

10

Jolynn

23 Jun 2024

·

Stayed 2 nights

It was nice to have a kitchen. Room was clean. Convenient location.

4

Jeanne

29 Jul 2025

·

Stayed 1 night

Ceiling is paper thin. You can heat everything the people above you are doing. I asked the front desk person to remind the upstairs people that there are people below them. Nothing changed. Couldn’t hear the TV.

10

Anari

26 Aug 2024

·

Stayed 2 nights

I recently stayed at Staybridge Suites and was really impressed by the spacious and well-equipped suite. The staff were incredibly friendly and made my stay enjoyable, while the complimentary breakfast provided a great start to each day. I would definitely stay there again.

10

Jeremy

22 Mar 2025

·

Stayed 2 nights

Good hotel between the airport and the Tahoe resorts. The staff is extremely friendly and helpful. The hotel is clean and modern. Rooms are well laid-out and comfortable. No noise issues. There is plenty of parking outside and some restaurants within walking distance. My only suggestion would be to add more fruit and vegetables options at breakfast.

10

E Gary

9 Feb 2024

·

Stayed 1 night

Easy parking, excellent location. Large room with excellent amenities.

8

john

21 Dec 2025

·

Stayed 1 night

Room was great except for the bedroom doors softly banging in the night because of the wind outside

10

Clamon P

9 Sept 2024

·

Stayed 2 nights

Looks brand new. Rooms, lobby, hallways and property are very clean. Small kitchen to cook and the freezer with the ice maker is a huge plus! Easy to get to because its right off the freeway.

8

Jill

21 Oct 2024

·

Stayed 2 nights

Rooms next to the elevator make it hard to sleep

10

gail

20 May 2025

·

Stayed 1 night

Easy check-in, polite staff, rooms spacious and clean.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is broadly described as welcoming and helpful at the front desk. However, some guests experienced training or responsiveness issues and negative interactions with breakfast or housekeeping staff.

Related guest reviews

10

Ellen

17 Sept 2025

·

Stayed 4 nights

The staff were fantastic!!!

10

Patricia

21 Jul 2025

·

Stayed 4 nights

Very lovely property. The staff have gone out of their way to accommodate the changes in my reservation and length of stay.

10

paul

28 Sept 2025

·

Stayed 2 nights

Yes the staff was welcoming.

8

Richard

29 Jun 2024

·

Stayed 1 night

Overall it was nice hotel but desk clerk was not really helpful when asked some questions on local dining. All the onsite snacks and drinks selection is horrible.

2

Devendra

1 Jan 2025

·

Stayed 3 nights

Very underwhelming place to stay. Breakfast service was terrible, no plates either of the days, most of the options (bread/bagles/hot choices) were over 90 mins before the time. Overall the service staff’s attitude was very unwelcoming.

10

Eileen

8 Jan 2025

·

Stayed 2 nights

Very friendly and helpful staff. Clinton greeted us as well as our dog throughout our stay A front desk staff exceptional

10

Odila

28 Jul 2025

·

Stayed 2 nights

Great hotel. Great customer service.

4

Amber

7 Jan 2025

·

Stayed 1 night

The check in associate was very nice and professional. First we were checked into a dirty room, the AGM didn't even apologize for the inconvenience. Breakfast looked like trash they couldn't even fully take off the plastic wrap from the bowls with yogurt and boiled eggs. Nothing was filled, empty condiments, no plates/ bowls, bread box looked a mess. Food quality looked poor, we didn't feel comfortable eating the food put out.

6

Norma

10 Jan 2025

·

Stayed 1 night

Booked a room for one of my technicians and the front desk couldn't find the credit card authorization for incidentals I had filled out and submitted the day before Not very well-trained staff here

2

STACY

18 Jan 2025

·

Stayed 2 nights

Room was dirty staff was rude. Front desk staff were the only nice staff that we dealt with. When we were eating breakfast staff was calling all staff vulgar names in front of us and blatantly rude when telling them they were out of orange juice. We will never stay there which is unfortunate because we go there every few months to visit family and it was recommended

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient with easy freeway access, shopping and restaurants nearby, and proximity to Carson Hot Springs and the Tahoe area. One review noted freeway adjacency can affect the pool area.

Related guest reviews

10

Francisco

1 Jul 2024

·

Stayed 1 night

Great location with access to freeway and shopping.

8

Michael

28 Nov 2025

·

Stayed 4 nights

Clean, great location.

8

Jaime

17 Sept 2025

·

Stayed 1 night

The hotel is nice and modern. Conveniently located near the freeway but not too noisy. We had some issues with a leak in the kitchen but overall did not interfere with our comfort.

10

Wei

18 Aug 2025

·

Stayed 1 night

Comfort and clean. Not far from the highway but quiet. Near to Walmart easy for shopping.

10

Jeremy

22 Mar 2025

·

Stayed 2 nights

Good hotel between the airport and the Tahoe resorts. The staff is extremely friendly and helpful. The hotel is clean and modern. Rooms are well laid-out and comfortable. No noise issues. There is plenty of parking outside and some restaurants within walking distance. My only suggestion would be to add more fruit and vegetables options at breakfast.

10

David

27 Apr 2025

·

Stayed 1 night

Great stay! This was a convenient and very nice place for a night in Carson City. Friendly staff and close to hot springs.

10

CAROLYN

11 Aug 2025

·

Stayed 7 nights

Staybridge Suites had easy very quiet access to two highways , immaculately clean, great breakfasts and very friendly staff. Would definitely stay again!!

10

Olga

2 Sept 2025

·

Stayed 2 nights

Great property, clean, spacious, shopping and gas nearby. Overall great place to stay.

10

Clamon P

9 Sept 2024

·

Stayed 2 nights

Looks brand new. Rooms, lobby, hallways and property are very clean. Small kitchen to cook and the freezer with the ice maker is a huge plus! Easy to get to because its right off the freeway.

8

Keith

11 Aug 2025

·

Stayed 4 nights

The room we initially got had a dysfunctional shower door. We didn’t catch it until after we had settled down, so we had to repack everything and transfer rooms which was extremely inconvenient. The staff took it well and transferred us to and identical room in the same floor. Breakfast was okay but the facility was nice. They have a heated pool and hot tub, and an enclosed area with a fire pit and seating. Conveniently located off the freeway and relatively close to east Tahoe.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is included but often understocked before posted end times and quality is mixed; guests repeatedly mentioned items running out and slow restocking. The evening Social is a plus for some, though beverage choices can be limited.

Related guest reviews

8

Shelly

14 Jul 2024

·

Stayed 1 night

Hotel was great; nice sized room & comfortable bed. Breakfast we were told until 1030, but by 10 there was no further food put out. Not even milk for cereal. Staff irritated when I asked for coffee cream. Don’t say breakfast is until 1030 if it’s really 10. Lots of people standing around looking for food.

8

Ron

22 Sept 2024

·

Stayed 1 night

The breakfast was not great. Eggs dry. Sausage soaked in grease. Waffles were freezer toaster and dry.

6

Laurel

12 Apr 2025

·

Stayed 1 night

Breakfast wasn’t stocked, no coffee and no one around to help

2

Devendra

1 Jan 2025

·

Stayed 3 nights

Very underwhelming place to stay. Breakfast service was terrible, no plates either of the days, most of the options (bread/bagles/hot choices) were over 90 mins before the time. Overall the service staff’s attitude was very unwelcoming.

10

Trish

7 Oct 2024

·

Stayed 2 nights

First of all, every single staff person we interacted with was friendly, helpful and attentive and went out of their way to help us. Loved the lobby decorations (Halloween) and the extra food options (social hour late afternoon). The pool and jacuzzi were wonderful and we were glad the jacuzzi temp was not too hot. Our 2 kids with us LOVED the pool-would be nice to have pool toys/noodles available for them to play with. Loved the to-go option for breakfast, as we couldn't stay to eat each AM And had to hit the road, so they had boxes provided and options like hard boiled eggs. Maybe have mini yogurt cups to go too?

8

Jake

16 Sept 2024

·

Stayed 2 nights

Everything was great except the morning breakfast. Had to ask for plates the two days we were visiting. Seemed under staffed in the kitchen area. Food was out, juice machines were empty or very watered down. The eating area was clean and comfortable.

8

FU QIANG

7 Aug 2024

·

Stayed 1 night

I like the front desk manager, who is super helpful and professional! We went to many Staybridge Suites in many cities. This one is the worst to provide breakfast, even it showed from 7:30 to 10:30. There is no fruit and I asked them but they told me no more when it is only 9am. Lot of stuff shortages and no more providing even asked. Other facilities never had this issue. The facility showed me that all the rooms are fully booked. So why did not you prepare more food for more people, which you had already know?! Well, other conditions are fine as average.

10

CAROLYN

11 Aug 2025

·

Stayed 7 nights

Staybridge Suites had easy very quiet access to two highways , immaculately clean, great breakfasts and very friendly staff. Would definitely stay again!!

8

Lynda

15 Sept 2024

·

Stayed 1 night

Slow check in. Bed comfortable. Room had strong fragrance when we first arrived. We were not told about a master light switch so had to call front desk to get bathroom lights to work. Breakfast was not the best. From 7:30-10:30. Sausage and yogurt gone by 8:40. No muffins and slow toaster. Also one elevator for the building and very slow.

4

Amber

7 Jan 2025

·

Stayed 1 night

The check in associate was very nice and professional. First we were checked into a dirty room, the AGM didn't even apologize for the inconvenience. Breakfast looked like trash they couldn't even fully take off the plastic wrap from the bowls with yogurt and boiled eggs. Nothing was filled, empty condiments, no plates/ bowls, bread box looked a mess. Food quality looked poor, we didn't feel comfortable eating the food put out.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$153
February	US$162
March	US$150
April	US$178
May	US$187
June	US$208
July	US$238
August	US$236
September	US$205
October	US$180
November	US$166
December	US$157

Su	Mo	Tu	We	Th	Fr	Sa
				1 $176	2 $167	3 $157
4 $163	5 $238	6 $252	7	8 $186	9 $214	10 $177
11 $163	12 $168	13 $168	14 $178	15 $172	16 $182	17 $190
18 $149	19 $178	20 $190	21 $235	22 $177	23 $154	24 $154
25 $149	26 $158	27 $168	28 $163	29 $172	30 $167	31 $158

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $304	18 $275	19 $289
20 $216	21	22	23	24 $298	25 $365	26 $382
27 $163	28 $177	29 $186	30 $196

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio Suite, 2 Queen Beds, Kitchen

Suite, 1 Bedroom, Accessible, Kitchen (Communications)

Studio Suite, 1 King Bed, Accessible, Kitchen (Communications)

Studio Suite, Kitchen

Suite, 1 Bedroom, Kitchen

Suite, 2 Bedrooms, Accessible Bathtub, Kitchen (Communications, Mobility)

Suite, 2 Bedrooms, Kitchen

Studio Suite, 1 King Bed, Kitchen

Studio Suite, 1 Queen Bed, Kitchen

Studio, 1 Queen Bed, Roll-In Shower, Kitchen (Communications Accessible)

Studio Suite, 1 Queen Bed, Accessible Bathtub, Kitchen (Communications)

Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Communications)

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Staybridge Suites - Carson City - Tahoe Area by IHG

Have a question?

Prices for upcoming dates