Is parking available at the hotel?

Self parking is available on-site for a fee of USD 37.45 per night. Valet parking is also offered at a rate of USD 48.15 per night, which includes in/out privileges. Nearby parking is available for USD 37.45 per night, located 98 feet away.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee ranging from approximately USD 5 to 20 per person.

Does the hotel allow pets?

Pets are allowed at the hotel with a maximum fee of USD 75 per accommodation, per stay. A pet deposit of USD 75 is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in is available for a fee of USD 50, subject to availability. Late check-out is available for a fee of USD 50 for check-out between noon and 2:00 PM. Guests should contact the property in advance to arrange early or late check-in/check-out.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available, and there are elevators for ease of movement within the property.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Des Moines, within a 10-minute walk of the Des Moines Civic Center and Iowa Events Center. It is approximately 0.9 miles from Casey's Center and Hoyt Sherman Place. The nearest major airport, Des Moines International Airport (DSM), is about 5 miles away.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, and there is no minimum age requirement for children to stay for free.

Surety Hotel, Autograph Collection in Des Moines

Average nightly price at Surety Hotel, Autograph Collection by month, last 12 months (USD)
Month	Average price
January	US$175
February	US$201
March	US$198
April	US$223
May	US$221
June	US$246
July	US$229
August	US$397
September	US$250
October	US$231
November	US$204
December	US$188

What guests think

Travellers describe Surety Hotel, Autograph Collection as a stylish, historic downtown stay with friendly staff and comfortable rooms, balanced by recurring complaints about parking convenience and cost, occasional noise, and intermittent housekeeping or service lapses.

Many guests praise the on-site restaurant, bar, and coffee program, plus a well-equipped gym and an inviting lobby for work or relaxing. Rooms are well designed with attractive bathrooms, though some are small with limited storage and dim lighting, and light sleepers report train or street noise. Expect a polished boutique stay in a central, walkable location, best for travelers comfortable with an urban environment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The lobby lounge, bar, coffee bar, and on-site restaurant are highlights, and the gym is described as well equipped. Parking is off site and frequently viewed as expensive or confusing.

Related guest reviews

10

Kristin

7 Jul 2025

·

Stayed 2 nights

Great, stylish property in a central downtown neighborhood. Comfortable, well-designed & appointed rooms. Excellent restaurant/bar on site. Hotel’s reception is found in a spacious lounge-bar area that doubles as a workspace & comfy social gathering spot during the day. Plenty of street (metered) parking available in addition to paid lots. Close to perfect…wish I could have stayed longer!

10

Lynn

22 May 2025

·

Stayed 1 night

This is a beautiful hotel conveniently located in downtown. The bed and shower were both luxurious. Many great restaurants nearby. My husband liked the pool table in the lobby. The only downside was having to go to the parking garage, which was a long walk into the next door building and two flights of stairs away. There was a lot of construction when we visited (April 2025) which is temporary. Overall a good experience.

10

John

6 Nov 2024

·

Stayed 1 night

I love this property. The restaurant is great. The workout facility is great. I love working in the lobby.

8

Steven

4 Jun 2023

·

Stayed 1 night

The design of the rooms at this property is excellent. I haven’t seen this exact bathroom and wardrobe layout before, and I wish all hotels had it. On the other hand, the hotel has very little in the way of service. There is no Bellman, no Valet, and the parking is really inconvenient, with the entrance to a shared parking garage on the other side of the block. It’s not an area you’d want to walk around in at night.

4

KIMBERLY

27 Apr 2025

·

Stayed 2 nights

Basic hotel - no bellman - no valet - no housekeeping - small rooms and one person working desk - restaurant has poor food -

10

Kathleen A

16 Aug 2024

·

Stayed 1 night

Parking lot gave ticket but no place to park in lot! Parking was a joke!

8

Stacey

14 Aug 2024

·

Stayed 1 night

The staff was very nice, the food is great in the restaurant. My only issue is the parking, it’s expensive. I paid $61 to park overnight. I didn’t expect it to be that much.

10

Jonathan

5 Jul 2023

·

Stayed 4 nights

Clean and comfortable, interesting details. Service, and amenities great. I recommend using the underground garage parking, easier to get a space and feels more secure than surface lot. Best hotel in downtown Des Moines.

10

MICHAEL

13 Feb 2025

·

Stayed 3 nights

Good location. Well appointed gym, good restaurant & bar, unique guest room design.

10

Crystal

30 Apr 2025

·

Stayed 1 night

Didn’t like parking.

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Cleanliness

Many reviews describe the property and rooms as very clean. However, several guests reported missed housekeeping or visible dust and maintenance lapses.

Related guest reviews

6

Audrey

6 Apr 2025

·

Stayed 3 nights

The hotel is very attractive when you walk in- the lobby and restaurant - are nicely decorated. The staff was pleasant enough. The food was good and service was adequate. The exercise area is very nice with several machines and we never found it too busy. This area was clean. Downsides: no coffee maker in the room- you have to go the lobby for free coffee- which wass empty. When you check in you had to schedule what day you would like your room serviced- which we did, however, it did not happen. Our room was never serviced. we placed our used towels in the shower the day we had scheduled and then returned to our room late that night only to find nothing had been done. The front desk did bring us towels. The amount of dust and dirt on the window sills and ledges of furniture was remarkable. One of the beds in our room was completely sloped so to stay on the bed you had to be in the middle of it so you didn’t slide off. There are no ice makers or buckets so if you would like ice you have to get it at the front desk. I understand not wanting to have noisy ice makers around but we found it inconvenient. Lastly, the area around the hotel is a bit sketchy. There are many vagrants in the area. We woke up in the middle of the night to loud screaming and fighting on the street.

8

Gabriella

4 Jun 2024

·

Stayed 5 nights

This is our 5th time staying at Surety. The only negative this trip was that I requested housekeeping every day and never received it.

10

Luisa

13 Apr 2025

·

Stayed 1 night

Everything was great and the room was very clean.

10

Aimee

2 May 2025

·

Stayed 2 nights

Very clean and modern hotel located in downtown Des Moines. Staff was very friendly and helpful. They even made my husband a cup of coffee even after the coffee bar had closed. We also ate at the on location restaurant for lunch and it was delicious (guests get 10% off their meal too!)

10

Jade

8 Sept 2025

·

Stayed 7 nights

We had a great week stay, the room was spacious, clean and very comfortable. The parking was reasonable as well.

6

Gregg

4 Jan 2025

·

Stayed 1 night

Staff was excellent. Hotel property is a nice mix of new and old historic hotel. More attention needs to be given to cleanliness: bathroom vanity, floors, bar top in breakfast area and outside perimeter.

10

Larry

25 Jul 2025

·

Stayed 3 nights

Property is very clean and well maintained. Check in was very smooth.

10

Tyler

26 Apr 2023

·

Stayed 1 night

Absolutely amazing staff and the hotel was very clean 10/10

6

Sergio

11 Oct 2024

·

Stayed 2 nights

I asked the hotel to service my room and they did not. I reminded them later in the morning early afternoon to do so since they had not done so and it was still not cleaned or serviced.

4

Barbra

30 Jul 2024

·

Stayed 5 nights

Filthy

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Rooms

Stylish rooms with well-designed bathrooms and good ambiance. Some are small with limited storage and dim lighting; many lack in-room coffee makers or microwaves, and train or hallway noise can affect light sleepers.

Related guest reviews

8

Jennifer

27 Apr 2024

·

Stayed 3 nights

The hotel has a very beautiful aesthetic which I appreciate. The rooms have a masculine vibe with all of the dark wood. The bathroom door and sink are too big for the room with two beds. In my opinion, a smaller vanity and a pocket door would be better. Also the shower’s hot water was a bit wonky. There is a mini bar and tiny stocked fridge in room but no microwave. Each room has a eco feature keycard. This means the card placed in slot activates the lights and needs to be in place to turn on. Just a heads up, the elevator has minimal lighting. A perk of the stay was free coffee in the lobby until 10am. However if you wake up late or just prefer a latte, there is a coffee shop in the lobby. The only issue I had was the train whistle and horn that could be heard throughout Des Moines at all hours. I recommend some ear plugs if you’re a light sleeper like myself. Furthermore, everyone was super nice and helpful and I would stay here again.

10

Matthew

19 May 2025

·

Stayed 3 nights

Very nice hotel, cool concept. Would definitely stay again. Only suggestions would be more light in the foyer (it was a little dark) and stirrers for the coffee.

8

Steven

4 Jun 2023

·

Stayed 1 night

The design of the rooms at this property is excellent. I haven’t seen this exact bathroom and wardrobe layout before, and I wish all hotels had it. On the other hand, the hotel has very little in the way of service. There is no Bellman, no Valet, and the parking is really inconvenient, with the entrance to a shared parking garage on the other side of the block. It’s not an area you’d want to walk around in at night.

8

Amanda

17 Nov 2024

·

Stayed 2 nights

Beautiful hotel, amazing staff, markets just around the corner. The beds are well used, meaning ours you could tell everyone sleeps on the right side. Flattened and not as comfy as it could be. Be aware- close to train tracks. Each morning 6-7a, 1-3 trains would blare their horns, also near state house, bells toll at all hours.

10

Stephen

10 Nov 2024

·

Stayed 2 nights

Phenomenal hotel. We really enjoyed it. The only complaint we would have is the rooms could use more lighting. It was rather dark.

10

Catherine

27 Apr 2025

·

Stayed 3 nights

Attention to aesthetics was very nice upon entry. Welcoming front desk staff that provided disclosure of amenities. Rooms are clean with a helpful fridge. Guests should be aware that the hotel is in near proximity of the train track system. Overnight there will be a midnight -1am noice disturbance. The hotel offered complimentary ear plugs for this. Overall a very reasonable option for guests visiting the downtown Des Moines area.

10

Jason

25 Apr 2025

·

Stayed 1 night

Great hotel. Lobby bar had good food and drinks. Rooms are pretty small though.

8

mindy

27 Jan 2025

·

Stayed 1 night

Nice hotel, clean, need more lighting options in rooms

10

James

19 Feb 2023

·

Stayed 1 night

This is an updated/modern boutique hotel in the heart of downtown DesMoines. We were here for a musical. Room is small but well designed, awesome bathroom. Could use a little better/brighter lighting, but overall great. It would be nice if there was a way to get from the hotel to the garage indoors, but it was only a short walk.

8

Blake

30 Mar 2025

·

Stayed 1 night

The hotel is beautiful- the woodwork details in our room and the tile were lovely! A major inconvenience in the rooms is the lack of shelving... nowhere more than a ledge to to set any luggage and the bathroom has nowhere to set toiletry bag/hot tools/clothes for after your shower (there isn't even enough sink vanity top to utilize). The food from Mulberry Street Tavern was delicious, but the service was shockingly slow and inattentive. We had similarly odd experiences with the hotel staff. It almost seemed like they were reading from a script, and not actually hearing or responding to what we were saying. You could almost watch their attention drift off mid-conversation. It was laughably odd! It was a nice hotel for sure, but an awkward experience overall. We probably wouldn't stay again, all things (including the price) considered.

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Service

Staff are often friendly, professional, and helpful, with smooth check-ins. Still, several guests reported slow or rude restaurant/bar service and occasional front-desk delays or unresponsiveness.

Related guest reviews

8

Sandy

6 Jan 2025

·

Stayed 1 night

Friendly check in staff and dependable accommodations with easy parking. The dinner was delicious. The bartender was not friendly or interested in serving us.

10

Billie

20 Sept 2025

·

Stayed 1 night

Service is always top notch. Beautiful facility.

6

Jennifer

10 Sept 2023

·

Stayed 2 nights

Second stay at the Surety. Interesting and well designed hotel in a historic building. Noticeable decline in quality of service. Front desk staff gives off an “I’m too busy, what do you want, vibe”. A little bit too cool for school for us. The rooms are great.

6

Kristina

16 Oct 2025

·

Stayed 2 nights

The hostess at the restaurant and several staff were very rude to myself and our friends, who were also staying at the hotel, when basic questions were asked and when we asked for a table at the restaurant. Additionally the manager at the bar said he would refund a portion of our breakfast as it didn’t appear for over an hour and only came out when we were getting the bill. I never received a refund. I think they were understaffed or were overwhelmed by hockey players and a wedding taking place that same weekend. Pretty disappointing as it’s a stylish hotel. It’s been a very long time since I received such poor hospitality.

10

Matthew

9 May 2023

·

Stayed 3 nights

Waited about 20 minutes for anyone to come to the front desk to check us in, but after that, everything was great. Get dinner at mulberry st tavern and try the gnudi!

6

Nicole

29 Apr 2025

·

Stayed 1 night

The hotel itself was very bean and unique. The staff in the restaurant were very rude. Went to have drinks before dinner, no one there to greet you or let you know that dinner didn’t start until 5. Sat at the bar after asking the bar tender if that was ok, he said it was fine. Then basically was ignored the entire time we sat there. Would not ever dine there…

10

Larry

25 Jul 2025

·

Stayed 3 nights

Property is very clean and well maintained. Check in was very smooth.

8

shelley j

15 May 2025

·

Stayed 1 night

Stay was great until i went to the lobby to check out and retrieve my vehicle from valet. There were what appeared to be 2 employees working the front desk. However only one was helping a customer, as i stood there with my bags for over 10 minutes the other employee avoided eye contact and never once asked if she could help me. So i thought she was perhaps busy doing something i could not see. Then a gentleman came down to the lobby and she promptly helped him. I spoke up and said excuse me, youve seen me standing here for 10 minutes while he (her coworker) helped a couple and never spoke up and asked if i needed assistance. She pretended not to hear me, although i am sure she did as everyone else in the lobby looked at me & then her. Absolutely horrible customer service. I will not return to this hotel.

10

Amanda

29 Jul 2025

·

Stayed 1 night

Love staying here! The rooms are very well designed and the over service is excellent!

10

Amy

10 Nov 2025

·

Stayed 1 night

Nice hotel, cool furnishings. Could’ve been a little better in the cleaning department, but not terrible. The front desk staff were great! Pleasant and welcoming, and it was really busy when we checked in.

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Location

Central downtown and walkable to venues, restaurants, the farmers market, and the Skywalk. Some guests noted panhandling and felt less comfortable at night.

Related guest reviews

10

Jeffery

3 Sept 2024

·

Stayed 1 night

This has become our go to stay when in Des Moines - we love the area. Hotel is an older building very recently and excellently renovated - always clean. Very walkable. .

10

Kristin

7 Jul 2025

·

Stayed 2 nights

Great, stylish property in a central downtown neighborhood. Comfortable, well-designed & appointed rooms. Excellent restaurant/bar on site. Hotel’s reception is found in a spacious lounge-bar area that doubles as a workspace & comfy social gathering spot during the day. Plenty of street (metered) parking available in addition to paid lots. Close to perfect…wish I could have stayed longer!

10

Andrea

10 Jun 2025

·

Stayed 1 night

Loved the decor. The staff was great. We had an event at the Civic Center and easy walk to there. There is a convenience store a couple doors down. Morning coffee was from a local coffee shop for a nice touch. We ate at the onsite restaurant, and it was excellent, especially the drinks! Two options for parking, one underground that are super convenient. Will stay here again.

10

Angie

7 Jun 2025

·

Stayed 1 night

Everything was great from check in to check out. Perfect location to things going on downtown. Will be my go to place to stay whenever I'm in Des Moines

10

Konnie

3 Aug 2023

·

Stayed 1 night

The hotel was great. However, the location is downtown and I felt very uncomfortable walking around (even just the block) for food etc with the large amount of homeless individuals on the street. Most were clearly intoxicated and on drugs and laying on the street. We tried to avoid one lady yelling and putting another man in a headlock. I refused to be out after dark. I was with my child and felt uncomfortable walking. Just be aware of the environment around the hotel. But… the hotel was beautiful inside.

8

Chad

10 Jul 2024

·

Stayed 2 nights

My girlfriend and I loved our stay here. The room was beautiful and clean. The night scene and restaurants around the hotel were great and everything was walkable. The huge farmers market a block away was a bonus and made for a great breakfast option. We will stay again.

10

Victoria

27 Jun 2023

·

Stayed 1 night

It was a beautiful hotel, very close to the Saturday farmer’s market and lots of restaurants and bars.

8

Carolyn

12 Aug 2023

·

Stayed 1 night

A very nice hotel in a bad neighborhood. It’s very close to the criminal court, legal aid and bus station. We were panhandled as soon as walked out the front door. The hotel restaurant is good, but only serves dinner. There isn’t much to do nearby. So you’re kind of stuck there ordering delivery or driving someplace.

10

elizabeth

31 Jul 2025

·

Stayed 6 nights

This was a lovely hotel, very close to the Skywalk, which is an amazing walking network, connecting much of the downtown area - safe, secure, and climate controlled. I was in a tournament at the Iowa Events Center and it was an easy 15 minute walk - no car, no hassle! The staff were friendly and helpful. Des Moines has a lot of construction going on.

10

Arlenne

14 Jun 2025

·

Stayed 1 night

Overall stay was 9/10! The area around the property is a little sketchy as there is a liquor store a few doors down and questionable people standing outside. The hotel itself is really nice and the staff was very friendly.

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Dining

Many guests enjoyed the on-site restaurant, bar, and lobby coffee, praising food and drinks. Others found prices high and service slow or inattentive at times.

Related guest reviews

8

Melanie

2 Nov 2023

·

Stayed 1 night

The food was disappointing… over priced and you didn’t get much for what you paid for. That alone would not want me to go there again.. great venue, beautiful restoration but the food quality and amount was a hard miss.

8

Kesa

3 Sept 2025

·

Stayed 1 night

Enjoyed the historic hotel,and excellent restaurant.

10

Aimee

2 May 2025

·

Stayed 2 nights

Very clean and modern hotel located in downtown Des Moines. Staff was very friendly and helpful. They even made my husband a cup of coffee even after the coffee bar had closed. We also ate at the on location restaurant for lunch and it was delicious (guests get 10% off their meal too!)

8

Robin

15 Dec 2024

·

Stayed 1 night

Old bank building retains its original charm in sleek updated rooms. We stayed on 11th floor and had a killer view. Restaurant was overpriced and food was not good. Both meals were a bust or we’d give this 5 stars

6

Kristina

16 Oct 2025

·

Stayed 2 nights

The hostess at the restaurant and several staff were very rude to myself and our friends, who were also staying at the hotel, when basic questions were asked and when we asked for a table at the restaurant. Additionally the manager at the bar said he would refund a portion of our breakfast as it didn’t appear for over an hour and only came out when we were getting the bill. I never received a refund. I think they were understaffed or were overwhelmed by hockey players and a wedding taking place that same weekend. Pretty disappointing as it’s a stylish hotel. It’s been a very long time since I received such poor hospitality.

10

Mark

17 Mar 2025

·

The Surety is our home away from home with an attentive, caring, and professional staff as well as amenities that you find at larger chain hotels without the uptick in room rate. The in-dining restaurant has an outstanding menu and bar for a business lunch or cocktail after work. If you haven’t stayed at the Surety, you should!

10

Elizabeth

10 Mar 2025

·

Stayed 1 night

Very nice hotel. Comfy bed, good restaurant

10

Amanda

3 Nov 2024

·

Stayed 3 nights

Perfect stay! Incredibly friendly and attentive staff. Top-notch service. Wonderful coffee shop and avocado toast in the lobby and a great place to have a drink at night before you went upstairs to your room. Well, done

10

Kristine

31 May 2025

·

Stayed 2 nights

The hotel is stunning! So much character. The tavern connected is delicious, as is the breakfast & coffee bar. We walked around the city (it’s close to so much!) but ended up spending most of our time at the hotel and tavern there. The staff at every turn was so friendly.

10

MICHAEL

13 Feb 2025

·

Stayed 3 nights

Good location. Well appointed gym, good restaurant & bar, unique guest room design.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $260	6 $228	7 $228
8 $229	9 $218	10 $269	11 $263	12 $217	13 $214	14 $244
15 $200	16 $230	17 $226	18 $312	19 $236	20 $229	21 $229
22 $193	23 $193	24 $194	25 $194	26 $169	27 $169	28 $169
29 $169	30 $217

Su	Mo	Tu	We	Th	Fr	Sa
		1 $320	2 $320	3 $245	4 $198	5 $198
6 $190	7 $231	8 $236	9 $244	10 $217	11 $198	12 $204
13 $188	14 $198	15 $236	16 $253	17 $211	18 $210	19 $198
20 $188	21 $185	22 $202	23 $169	24 $180	25 $169	26 $189
27 $188	28 $198	29 $204	30 $198	31 $269

Surety Hotel, Autograph Collection

Prices for Surety Hotel, Autograph Collection

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed

Studio, 1 King Bed, Corner

Standard Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Standard Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Junior Suite, 1 King Bed

Standard Room, 2 Queen Beds (Mobility Hearing Access, Transf Shower)

Deluxe Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Guest reviews of Surety Hotel, Autograph Collection

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Surety Hotel, Autograph Collection

Prices for upcoming dates