Name: The Municipal Hotel Liverpool - MGallery Collection
Address: Municipal Building Dale Street, Liverpool, England, United Kingdom, Liverpool, Merseyside, GB
Price range: $140–$516 per night
Rating: 9

What guests think

At The Municipal Hotel Liverpool - MGallery, guests consistently praise the striking historic building, elegant Palm Court bar, central location, and especially the warm, professional staff, while feedback is more mixed on room sizing, spa access costs, and dining value.

Many highlight spotless, comfortable rooms and the building’s grand interiors. Recurring complaints focus on the spa and pool requiring an additional fee and limited access, with some surprised by the charge. Other feedback mentions some rooms feeling small or below street level with limited light, confusing signage, and inconsistent bar or breakfast service and value. Expect a beautiful, centrally located stay with excellent staff, but budget for the spa and check room type.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The bar and public spaces draw frequent praise. By contrast, the spa and pool require a paid booking and availability can be limited; several guests were surprised by fees, gym hours felt restrictive, and parking discounts caused occasional confusion.

Related guest reviews

2

Christopher

Oct 23, 2025

·

Stayed 1 night

The property is advertised on the site as having a pool which you have to pay for access to and they do not allow under 18 in. Extremely misleading.

8

Tim

Sep 1, 2024

·

Stayed 2 nights

IMPORTANT : It is £30 to use the POOL ! Pool and Sauna/Steam Room etc. and Pool use costs £30 The Website does state this if you open a few Drop-Down menus. Unless you're looking for it -you won't open the text. It is very much the proverbial 'small print' I just booked using Tesco Vouchers saw the hotel, Bar & Pool/Sauna photos and assumed this would be free to Hotel Guests. NEVER ASSUME It's the first time I've come across this - so I will be wise next time. The Hotel is ABSOLUTELY FABULOUS in all other aspects however. I was just disappointed with this cost. £30 is daylight robbery.

10

Timothy

Oct 26, 2025

·

Stayed 1 night

A lovely hotel and the Palm Court area is stunning. Service is superb and staff are very attentive. Note that using the pool and spa facilities costs extra.

10

Syed Bilal

Jul 30, 2025

·

Stayed 1 night

Spent my wedding night here. This hotel was great right in the city centre. Parking was a bit awkward. Had breakfast in the morning in the beautiful dinning hall

6

Laura

Sep 8, 2025

·

Stayed 1 night

Didn’t feel like 5 star. The pillows were very cheap as was the duvet and the gym was closed at 8pm and only open at 7am which you don’t expect from a 5* hotel. My room was a weird U shape and felt cold and stark as the main light had cool bulbs in it. If I was staying for leisure, I’d have been very disappointed

8

Paul

Jul 27, 2023

·

Stayed 1 night

Lovely new hotel in a great location. However, to charge £30 to use the pool and gym as a hotel guest is a disgrace. As a frequent traveller on business this is how I unwind after travelling etc. Due to this, I will not stay here again. Sort out your pricing for the facilities!

10

Martin

Apr 19, 2025

·

Stayed 1 night

We truly enjoyed our stay at the hotel. Upon arrival, we were offered canapés while we waited to check in. The doorman asked why we were visiting, and when I mentioned it was for my wife’s birthday, he kindly returned with a gift of chocolates for her. We loved the high ceilings in our room, and it was beautifully decorated. The bar area was stunning, and we enjoyed our drinks, although the £30 for two cocktails felt a bit pricey. I would definitely recommend this hotel; it deserves 5 stars! Additionally, the parking across the road for £13 for 24 hours was very convenient. The only downside was that using the pool required an extra fee.

6

Adrian

Apr 29, 2025

·

Stayed 2 nights

Lovely hotel but let down by one greedy policy - that being to charge residents to use the pool. Using the pool between 8am and 10am, you are charged £30 each, at all other times, that charge increases to £50 each. Given the cost to stay here, you would expect access to the pool to be complimentary for residents.

10

Maxime

Jul 15, 2025

·

Stayed 4 nights

The hotel was great. The restaurant had delicious food, if a little expensive. The spa was cool, but very small and too expensive for what it was. The steam room was not working and they kept the price the same.

8

Kirandeep

May 27, 2024

·

Stayed 1 night

Nice hotel and looks lovely inside. Unfortunately swimming pool and sauna was not available as it was fully booked and there is an additional cost to use this

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Cleanliness

Rooms and public areas are frequently described as spotless and well maintained. A minority reported issues like stained towels, dirty grout or drain odors, and occasional missed replenishment.

Related guest reviews

6

Philip

Dec 16, 2024

·

Stayed 1 night

We have been to the bar in the hotel many times and although a lovely place the service is so slow - at times its painful. But, for my wifes birthday we decided as it was a lovely hotel to stay over for the night. Check in was great and the guy to showed us to room (i think has name was jude) was brilliant - a credit to the hotel The room was not great, very small and compact, on arrival into the room it was dirty with plastic wrappers on the floor and used room keys on the t station what made it worse was the show cushions had a crusty white stain on them.... they should have been binned and not placed on a bed for somebody else. Overall the room was okay but the cleanliness was poor The bathroom was lovely and the shower was hot but the drains absolutely stunk!! For the whole duration the bathroom stunk, our time in the room was minimal so we just chose to get on with it We got ready for a night out and went down for a drink where once again the service awful and around a 10 minute wait sat at the bar before managing to ask for a drink, other customers were visibly fruatrated as i said above it was painful - we finished our drinks and left for the evening After eating out we returned to the hotel the bar was quiet (around 10:30pm) so service was quicker to be fair We addressed our concerns with concierge upon checkout and she was apologetic and listenned to our concerns For such a lovely premium hotel i feel there are much better options around

6

A

Jul 21, 2024

·

Stayed 1 night

Nice hotel but look beneath the surface and had a few issues. Room AC didn’t work properly and was sweating at 25 deg so had to move rooms. Funny drain smell in the bathroom in the mornings and service at the lobby bar area felt under staffed, took a very long time to order drinks and staff seemed a bit too busy to cope. Breakfast was very good and standard of the rooms was potentially excellent. I think they know they have issues with tiles and boxings being cut open in the bathrooms. Overall 6/10 would probably book elsewhere next time.

10

Neil

Oct 30, 2025

·

Stayed 1 night

Spotless

6

Sarah

Oct 29, 2023

·

Stayed 1 night

Was ok. No hand wash or shampoo in bathroom on arrival, and still not hours later after asking. Knocked up at 10am to see if we were checking out? Even though checkout wasn’t till 12pm

10

Ciaran

Jun 20, 2025

·

Stayed 1 night

Great stay, staff were excellent, the hotel was immaculate and beautifuly decorated. And a beautiful room with a comfy bed

10

Claire

Nov 15, 2025

·

Stayed 1 night

Room was immaculate

10

Lucy

Nov 24, 2024

·

Stayed 2 nights

Fantastic stay and was made to feel very welcome! The hotel looked stunning with all of the Christmas decorations and the staff were super lovely, kind and helpful. The ambiance at the hotel is very relaxing and would thoroughly recommend this as a hotel to stay in if you are visiting Liverpool. My only slight critique would be that the grout on the lower tiles in the shower were a bit dirty and discoloured which for a hotel of this standard I would have expected the shower to be completely clean but it wouldn’t prevent me staying at the hotel again as everything else was great.

8

Daisy

Mar 30, 2024

·

Stayed 3 nights

Great facility. Sloppy house keeping. Sporadic refills. The room looked different every day, which suggested to me inconsistent standards for house keeping.

10

Martyn

Oct 30, 2025

·

Stayed 2 nights

Staff attentive, place absolutely spotless.

10

Andrew

Jul 28, 2023

·

Stayed 1 night

Beautiful rooms that are immaculate with high ceilings, quality fittings and are so quiet. The bathrooms are to a high standard and the tassimo coffee machine is a nice touch. The whole hotel is well presented and all staff we encountered were helpful and friendly.

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Rooms

Rooms are often praised for comfort, high ceilings, and stylish design, with many guests sleeping well. However, several found some rooms small or oddly laid out (including lower ground rooms with limited light), plus occasional noise or temperature issues and a few weak views.

Related guest reviews

8

Paraskevi

Nov 22, 2024

·

Stayed 1 night

Room in the basement. No outside view of anything.

8

Sue

Jul 23, 2025

·

Stayed 2 nights

Our bedroom was a disappointment, a table lamp with no available plug socket down a very dark part of the room, very stingy with room tea tray. Room like a long narrow cooridor, not big enough to be classed as a double, I would rate this hotel 4 star. The psalm bar is stunning and the food is lovely. xxx

4

Vickie

Sep 22, 2025

·

Stayed 1 night

Very basic room and facilities for price. After staying in Titanic recently, the municipal was a huge disappointment.

6

Michele

Sep 24, 2025

·

Stayed 2 nights

Beautiful historic building. Our room 237 had slow running drains, a view of a wall, and very loud heat/ac. One small still water and one small sparkling water per day. The room was a reasonable size. I would not go back, personally. Concierge Greg was very helpful. Liverpool has many other options.

10

Michael

Aug 29, 2025

·

Stayed 1 night

Lovely hotel, good location, friendly staff. All in all very good. Our room was a superior room and whilst very nice it was a little on the small side with the tv on the wall that was 90 degrees to the bed rather than opposite it. However we would definitely go again.

8

Philip

Aug 26, 2025

·

Stayed 2 nights

It was a good hotel, very nice lobby and atrium bar. Rooms were functional but without much space to do things like iron. No closely blind in my room so as it was summer was awoken very early in the morning.

6

Laura

Sep 8, 2025

·

Stayed 1 night

Didn’t feel like 5 star. The pillows were very cheap as was the duvet and the gym was closed at 8pm and only open at 7am which you don’t expect from a 5* hotel. My room was a weird U shape and felt cold and stark as the main light had cool bulbs in it. If I was staying for leisure, I’d have been very disappointed

10

Robert

Jun 13, 2025

·

Stayed 2 nights

Comfortable room and beautiful lobby and bar. Great staff

10

Anna

Jul 31, 2025

·

Stayed 1 night

Fantastic stay at The Municipal. Staff so friendly and helpful. Bed comfy and bathroom stunning. Only bad thing was despite the building being old the walls were very thin...

10

Christine

Jul 13, 2025

·

Stayed 1 night

Gorgeous hotel , staff really friendly , standard double a little small but was okay for 1 night , would definately stay again

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Service

Service is widely praised as warm, attentive and professional across reception, concierge and housekeeping, with many noting thoughtful gestures and smooth check ins. However, bar and breakfast service can be slow or disorganized at times, and a few billing or follow up issues were reported.

Related guest reviews

10

Lisa

Aug 23, 2025

·

Stayed 1 night

The staff were amazing!!! So lovely. Charlotte checked us in and because it was our 1st time in Liverpool got us a room that had a view of Liverpool which made us feel really speacial. The chap that greeted us at the door was lovely, the waiters in the bar were lovely! We are already planning our next stay!!!!

8

Rod

Oct 16, 2025

·

Stayed 1 night

Great check-in, room and hotel overall. Only real negative was the bar staff who served the first person they noticed instead of the people that had been waiting for ages. Also very happy to tip bar staff for great service, but to have 12.5% automatically added to every bill for already expensive drinks!?

6

Philip

Dec 16, 2024

·

Stayed 1 night

We have been to the bar in the hotel many times and although a lovely place the service is so slow - at times its painful. But, for my wifes birthday we decided as it was a lovely hotel to stay over for the night. Check in was great and the guy to showed us to room (i think has name was jude) was brilliant - a credit to the hotel The room was not great, very small and compact, on arrival into the room it was dirty with plastic wrappers on the floor and used room keys on the t station what made it worse was the show cushions had a crusty white stain on them.... they should have been binned and not placed on a bed for somebody else. Overall the room was okay but the cleanliness was poor The bathroom was lovely and the shower was hot but the drains absolutely stunk!! For the whole duration the bathroom stunk, our time in the room was minimal so we just chose to get on with it We got ready for a night out and went down for a drink where once again the service awful and around a 10 minute wait sat at the bar before managing to ask for a drink, other customers were visibly fruatrated as i said above it was painful - we finished our drinks and left for the evening After eating out we returned to the hotel the bar was quiet (around 10:30pm) so service was quicker to be fair We addressed our concerns with concierge upon checkout and she was apologetic and listenned to our concerns For such a lovely premium hotel i feel there are much better options around

10

duncan

Aug 15, 2025

·

Stayed 2 nights

Very nice hotel.Will stay again.Its a city hotel so yes the drinks are expensive. Paid £25 for breakfast but it was topnotch. Spa is expensive at £50 for 2 hours. However I went off-peak at 08.00 for £30 which is a bit better. Had 2 requests while there. One for Decaf T-bags and another as we needed toilet rolls. Both requests were met with delivery to room within 10 mins. Excellent service. The whole experience was first class. Thank you

10

Alan

Nov 17, 2025

·

Stayed 1 night

Staff exemplary, really friendly. Hotel immaculate

10

john

Aug 9, 2025

·

Stayed 1 night

Wonderful hotel, multitude of little extra touches that you just don’t get in other hotels nowadays. Simple check, gift of chocolate and a couple of drinks as it was our anniversary and all staff quick to help. Plenty of staff means no unnecessary waiting for drinks/food.

2

Graeme

Aug 13, 2025

·

Stayed 1 night

The service at the check in could only be described as boring, coach your team to engage properly rather than asking silly questions, also to read the room. Hotel was not full, but I reckon they put me in the broom cupboard, was shocking for the price i paid. In the toilet, had to squeeze past a wall and sink to get into the toilet.

6

Lynn

Mar 4, 2024

·

Stayed 1 night

Was disappointed in this hotel. We booked a one night stay then were told we had to pay extra to use the swimming pool £50 per person. The interior was beautiful but the service did not match. Breakfast was a shambles. We were given a menu but had to then ask someone to take our order. The hot food was eventually served but the order was wrong. Had to wait again then served wrong again. Only ordered the regular breakfast with fried egg and no tomato. But was served with scrambled egg and tomato. On the second attempt it still had tomato on the plate. My order (eggs Benedict) never arrived so I had a croissant with my coffee while my husband ate his reheated breakfast. Twenty minutes later when we had given up on my breakfast, the order arrived but I declined as it looked dry as though reheated. No real apology given Very disappointing. Had much better service and quality of food in Premier Inn the previous night.

4

Elena

Jul 5, 2023

·

Stayed 1 night

The building and interior is lovely, but this didn't make up for the poor communication between teams was poor and we had a bad experience overall. We were charged for something extra after checking out, even though it was confirmed that we wouldn't (twice!). When we called the hotel we were told it was a technical issue and that we would either get a refund or a call back. We didn't receive a call so we had to keep chasing for this charge that was supposedly communicated!! It took weeks to get a clear response.

10

Ann

Mar 27, 2024

·

Stayed 2 nights

Absolutely Brilliant hotel nothing was too much trouble, service 1st class , staff wonderful especially Jess and her co workers , who recommended to amazing restaurants, certainly will be back ! Best hotel in Liverpool, and a credit to everyone! A big thank you !

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Location

Central location within easy walking distance of shopping, the Cavern area and the waterfront, with nearby parking options. A few noted street inclines challenging for limited mobility and occasional parking or discount confusion.

Related guest reviews

10

Tracey

Aug 1, 2025

·

Stayed 2 nights

Fabulous hotel. The rooms are clean and the beds very comfortable. It was very quiet so we all slept well. It is,in easy walking distance for Albert Dock and numerous restaurants and cafes. The Palm Court bar area is stunningand the cocktails are superb. The hotel obviously focuses on Customer Service as every member of staff we interacted with were friendly and helpful. We will definitely be back!

10

Thomas

Oct 9, 2025

·

Stayed 1 night

Staff are always so helpful and nice. It's very ideal for shopping and exploring the city centre.

8

Tiffany

Sep 21, 2023

·

Stayed 1 night

Restaurant was amazing. Parking was very confusing. We thought we followed directions only to find out that we were in the wrong lot and the hotel wouldn’t reimburse the cost. Wouldn’t stay there again for that reason.

10

Cahel

Jun 1, 2024

·

Stayed 3 nights

The hotel is very central to all the places of interest and only about a 8 minute walk from the station

8

Christopher

Jun 15, 2025

·

Stayed 1 night

Good standard hotel in an excellent location

10

Syed Bilal

Jul 30, 2025

·

Stayed 1 night

Spent my wedding night here. This hotel was great right in the city centre. Parking was a bit awkward. Had breakfast in the morning in the beautiful dinning hall

10

ralf

Apr 8, 2024

·

Stayed 7 nights

Hotel was rich with history and beautiful architecture. Very charming hotel.Staff was friendly and helpful. Good location and easy to get to places in and around Liverpool city center, docks etc. I'd save my money and explore breakfast outside of the hotel. Breakfast wasn't bad but it wasn't up to par with the 5 star hotel. I'd stay here again!

10

shafia

Jul 3, 2025

·

Stayed 2 nights

Stunning property. Fab location, shopping, restaurants, landmarks all walkable to. Attentive staff.

10

Carlos

Jan 22, 2024

·

Stayed 4 nights

What an amazing place for business trips in the week. Reasonable rates Mon to Thurs and accessible with plenty of parking nearby which wont take long to find. Time out to 10kms 30 to 40 mins in any direction. Food and Drink are expensive and there are supplements to the already pricy Breakfast cost, But if your not staying for pleasure, then there are (as you would expect more places within the budget you need. 5 mins and you are eating. Bar/Drawing room though. The staff are all 5 Star trained and it shows. Guests are of a high calibre so you feel respected and you yourself respect. So prob finest hotel I've stayed in in a long time, and I do see a great many. Eco didn't hit me as something massively promoted, though I do not know what measures they have placed not customer facing, so please take this as a "could do a bit more, not over the top though)

10

Kamol

Sep 9, 2025

·

Stayed 1 night

It was a pleasant and lovely stay. Nice staff, good location.

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Dining

Many enjoyed tasty breakfasts and meals, and the Palm Court bar is popular for drinks. Others found breakfast or bar service slow, portions small or overpriced, and noted automatic service charges; room service was occasionally delayed or mixed.

Related guest reviews

8

Rod

Oct 16, 2025

·

Stayed 1 night

Great check-in, room and hotel overall. Only real negative was the bar staff who served the first person they noticed instead of the people that had been waiting for ages. Also very happy to tip bar staff for great service, but to have 12.5% automatically added to every bill for already expensive drinks!?

8

Olivia Louise

Apr 22, 2025

·

Stayed 2 nights

Hotel stay was good. The room was nice and clean the front desk and restaurant staff where helpful and friendly. The only things that let us down was the spa staff and we had to send back food as it was over cooked.

10

charlotte

Feb 28, 2025

·

Stayed 1 night

Beautiful hotel! The bar is wonderful too (their dirty martini is 10/10!) Only slight niggle was the aircon didn’t work very well in our room and it got quite warm. But otherwise no complaints

8

Adam

Jun 2, 2025

·

Stayed 1 night

Overall it was a lovely place to stay, the room was very nice, comfortable. The only issue i had was an issue with room service, phoned up at 8:30 for a Burger, didn't hear anything up to 10:15 i phoned through to get an idea of whats happening, was told they would get straight back to me when they've found out, still nothing for another 45 minutes so i phoned again, the person i spoke to had left and not passed a message on and had no idea about my call or about my food so i couldnt get what i ordered as the main menu was finished and only had a night menu so i had to order something different and didnt get to eat until 11:30 which was far later that i wanted to be eating.

10

Paige

Dec 30, 2024

·

Stayed 2 nights

The most stunning hotel, it has been restored beautifully. In a great location, with the city centre and nightlife a few mins walk away. We did dine in the restaurant one night and found the service to be a little slow, but the food was delicious so can't complain. Overall a fab stay, will definitely be back!

10

Martin

Jul 10, 2025

·

Stayed 2 nights

Two night break, hotel in good position for the rail station and the city. Comfortable room and bread. Good breakfast albeit it slow service. Expensive to eat in the restaurant.

10

Paul William

Oct 1, 2025

·

Stayed 1 night

Incredible food, comfy rooms as per

8

Lucy

Feb 18, 2024

·

Stayed 1 night

It was a lovely hotel , but although the rooms were sound proofed , the corridor was noisy and were continually woken up from 7:30am on a Sunday from hotel staff, ontop of this at 8am the fire alarm also went off by accident so not great if you’re looking for a relaxing lie in. We also opted to add on continental breakfast for £15 each which was nice enough but limited on choices , for a 5 star we expected a lot more . Also they had stated about fresh smoothies and there was none there , only fruit juices

8

Laura

Sep 2, 2025

·

Stayed 1 night

Beautiful hotel, with wonderful staff. The breakfast was hugely over priced for the quality. Otherwise a very enjoyable stay.

10

Adam

Aug 5, 2024

·

Stayed 3 nights

Service in the bar was slow and often had to go to the bar. One morning I was in the bar for over an hour before I went to the bar to order a coffe as the staff just didn’t venture outside the bar area.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$152
February	$185
March	$194
April	$248
May	$198
June	$200
July	$274
August	$168
September	$227
October	$195
November	$196
December	$172

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $262
6 $149	7	8	9 $424	10 $198	11 $281	12 $416
13 $146	14 $176	15 $219	16 $281	17 $198	18 $219	19 $282
20 $140	21 $143	22 $162	23	24 $154	25 $219	26 $346
27	28	29 $516	30 $153

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $178	3 $287
4 $143	5 $143	6 $209	7 $344	8 $153	9 $253	10 $427
11 $230	12 $175	13 $219	14 $219	15 $170	16 $235	17 $330
18 $143	19 $143	20 $422	21 $251	22 $155	23 $282	24 $464
25 $249	26 $145	27 $156	28 $161	29 $153	30 $216	31 $433

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Monthly average prices

About this property

Location

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Superb

What guests think

Property Policies

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