Hotel on Monroe, BW Signature Collection
US$120
/ night
Avg. for November
Prices for Hotel on Monroe, BW Signature Collection
Select dates to see prices and availability
US$120
/ night
Avg. for November
Monthly average prices
Nightly prices at Hotel on Monroe, BW Signature Collection average US$95 in the cheapest month (January) and US$174 in the most expensive month (May), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$95 |
| February | US$96 |
| March | US$110 |
| April | US$164 |
| May | US$174 |
| June | US$153 |
| July | US$162 |
| August | US$148 |
| September | US$131 |
| October | US$135 |
| November | US$120 |
| December | US$95 |
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Nov · US$120
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Most expensive: May (~US$174)
Cheapest: January (~US$95)
About this property
This smoke-free hotel has 2 floors in 1 building and offers games.
Amenities
This smoke-free hotel has 2 floors in 1 building and offers games.
Business amenities
Free self parking is available onsite.
Dining
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli.
Rooms
Stay in one of 23 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Location
A stay at Hotel on Monroe, BW Signature Collection places you in the heart of Rochester, a 5-minute drive from Erie Canal and 6 minutes from George Eastman Museum. This hotel is 3.7 mi (5.9 km) from Eastman School of Music and 3.7 mi (6 km) from Strong.
What's nearby
Brighton High School(0.9 Miles)
Pittsford Plaza(1.3 Miles)
Cobbs Hill Park(1.6 Miles)
Photo City Improv Comedy and Music Venue(2.1 Miles)
Erie Canal(2.1 Miles)
Stone Tolan House Museum(2.2 Miles)
Nazareth College(2.4 Miles)
ARTISANworks(2.5 Miles)
Park Avenue(2.6 Miles)
Corbett's Glen Nature Park(2.7 Miles)
St. John Fisher College(2.8 Miles)
Highland Park(2.9 Miles)
Asbury First United Methodist Church(3 Miles)
Dryden Theatre(3 Miles)
Kings Bend Park(3 Miles)
The nearest major airport is Greater Rochester Intl. Airport (ROC)(7.9 Miles)
Free wi-fi
Parking (Self) (free)
Internet (Wired) (free)
Games
Internet Access
Smoke-Free Property
Location
2323 Monroe Avenue, Rochester, New York, United States of America
Brighton High School (0.9 Miles)
Pittsford Plaza (1.3 Miles)
Cobbs Hill Park (1.6 Miles)
Photo City Improv Comedy and Music Venue (2.1 Miles)
Erie Canal (2.1 Miles)
Stone Tolan House Museum (2.2 Miles)
Room options
6
Standard Room, 2 Double Beds
Room details
2 Double Beds
Sleeps 4
450 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Suite, 1 King Bed, Kitchen (Living Room, Full Kitchen)
Room details
1 Extra-Large Double Bed
Sleeps 2
550 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Standard Room, 2 Double Beds, Accessible
Room details
2 Double Beds
Sleeps 4
460 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
446 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Standard Room, 1 Queen Bed, Accessible
Room details
1 Large Double Bed
Sleeps 2
440 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Hotel on Monroe, BW Signature Collection
7.3
Good
Based on 468 verified reviews
Who stays here?
Business
25%
Couple
26%
Family
28%
Group
9%
Solo
10%
What guests think
AI-generated summary based on recent guest reviews
At Hotel on Monroe, BW Signature Collection, guests highlight modern, recently updated rooms and bathrooms, a convenient and generally quiet location, and contactless entry, while feedback commonly notes small room sizes, occasional maintenance issues, and inconsistent on-site support.
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What guests think
At Hotel on Monroe, BW Signature Collection, guests highlight modern, recently updated rooms and bathrooms, a convenient and generally quiet location, and contactless entry, while feedback commonly notes small room sizes, occasional maintenance issues, and inconsistent on-site support.
Cleanliness is often praised, though several reviews mention stained linens, hair in bathrooms, and sporadic plumbing or TV problems. Service is remote-only; many found phone support responsive, but others reported check-in codes, key cards, or communication delays. Breakfast and amenities are minimal, with limited or no coffee and a cafe next door mentioned by some. Expect a simple, updated stay with few frills.
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AI-generated summary based on recent guest reviews
Facilities
On-site amenities are limited: parking is available and the property is pet-friendly, but there is no ice machine (ice sometimes sourced next door), the lobby is often closed, and there are no vending machines.
Related guest reviews
10
Cara
7 Sept 2025
·
Stayed 1 night
Quick check-in, clean room/property, many dinning/shopping options in the immediate area, pet friendly.
Quick check-in, clean room/property, many dinning/shopping options in the immediate area, pet friendly.
10
Jan
14 Sept 2024
·
Stayed 1 night
Nice staff, good parking and lots of restaurants nearby (by car).
Nice staff, good parking and lots of restaurants nearby (by car).
10
Robert
6 Oct 2025
·
Stayed 3 nights
Very safe area. Clean room. Clean bathroom. Everything was great. Convenient parking.
Very safe area. Clean room. Clean bathroom. Everything was great. Convenient parking.
6
Matthew
15 Dec 2023
·
Stayed 1 night
Rooms were well appointed, pretty/modernized. No staff on site. Housekeeping knocking early scared us half to death. No ice machine at all, no access to the lobby even with keys
Rooms were well appointed, pretty/modernized. No staff on site. Housekeeping knocking early scared us half to death. No ice machine at all, no access to the lobby even with keys
8
Amy
29 Sept 2025
·
Stayed 1 night
It is a pleasant room. I had to call the help number to ask where the ice was located. Its at the restaurant next door. From 1 AM until about 2:30, there were people moving what sounded like furniture outside the door and talking. That wasn't management's fault, just clueless people. Unfortunately, i didn't sleep and had to wake up at 4. I like the hotel, it's a little different though because you're pretty much on your own. That's the way they operate and I don't mind too much, unless I need something and they do answer the help line. If you're an independent person who doesn't want to be bothered, you'll be happy.
It is a pleasant room. I had to call the help number to ask where the ice was located. Its at the restaurant next door. From 1 AM until about 2:30, there were people moving what sounded like furniture outside the door and talking. That wasn't management's fault, just clueless people. Unfortunately, i didn't sleep and had to wake up at 4. I like the hotel, it's a little different though because you're pretty much on your own. That's the way they operate and I don't mind too much, unless I need something and they do answer the help line. If you're an independent person who doesn't want to be bothered, you'll be happy.
10
Matthew
9 Jun 2023
·
Stayed 2 nights
Nicely renovated hotel. I'm not usually a fan of outdoor-access hotel rooms, but we felt safe here. Nice neighborhood. Easy access to 590 and the city. Lobby isn't always open as they are mostly contact-free.
Nicely renovated hotel. I'm not usually a fan of outdoor-access hotel rooms, but we felt safe here. Nice neighborhood. Easy access to 590 and the city. Lobby isn't always open as they are mostly contact-free.
10
Dewayne
6 Dec 2022
·
Stayed 19,328 nights
I liked the quietness i didnt like thst theres no food drinks vending machines to get toothpaste etc
I liked the quietness i didnt like thst theres no food drinks vending machines to get toothpaste etc
10
Ann M
8 Sept 2023
·
Stayed 3 nights
Don't be taken back by the appearance of the hotel from the street. The hotel was accessible to restaurants, shopping and the interstate. The automated check-in was easy to use. We appreciated the modern, clean look of the room and bathroom. We loved that there was easy access to take our dogs out when it was necessary.
Don't be taken back by the appearance of the hotel from the street. The hotel was accessible to restaurants, shopping and the interstate. The automated check-in was easy to use. We appreciated the modern, clean look of the room and bathroom. We loved that there was easy access to take our dogs out when it was necessary.
8
Mekhi
26 Jul 2025
·
Stayed 12 nights
Great location for my stay! Room was all I need, nice renovated interior, satisfied with the room and bathroom. Cleaning service kept the room and towels fresh. After hours service was great, saving me when I got locked out at 2am. Check-in was contactless and easy using a key system. Note that this place has the typical motel configuration so your door is straight to the parking, which let some flys in at times.
Great location for my stay! Room was all I need, nice renovated interior, satisfied with the room and bathroom. Cleaning service kept the room and towels fresh. After hours service was great, saving me when I got locked out at 2am. Check-in was contactless and easy using a key system. Note that this place has the typical motel configuration so your door is straight to the parking, which let some flys in at times.
6
Chihiro
15 Jul 2025
·
Stayed 2 nights
It was clean enough, and served its purpose for what I paid for. But the "office" that contains amenity is open only from 8am and I needed to leave before that, and I didn't realize there's no coffee maker or anything in the actual room. A portable fridge barely worked, and there was no freezer part to freeze my freeze packs. It was 90+ degrees and I needed to prepare for a work day outside. It was clean though, and AC worked. But I would call this a motel not a hotel...
It was clean enough, and served its purpose for what I paid for. But the "office" that contains amenity is open only from 8am and I needed to leave before that, and I didn't realize there's no coffee maker or anything in the actual room. A portable fridge barely worked, and there was no freezer part to freeze my freeze packs. It was 90+ degrees and I needed to prepare for a work day outside. It was clean though, and AC worked. But I would call this a motel not a hotel...
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms very clean and refreshed, but multiple reviews mention stained towels or linens, hair in bathrooms, dirty floors, and occasional pests or mold.
Related guest reviews
10
Robert
6 Oct 2025
·
Stayed 3 nights
Very safe area. Clean room. Clean bathroom. Everything was great. Convenient parking.
Very safe area. Clean room. Clean bathroom. Everything was great. Convenient parking.
6
Deborah
28 Sept 2025
·
Stayed 1 night
This was such an odd stay. There is no person at the office... just a locked door and a number to call to have them unlock a key box for you. Okay, no problem, but it is unsettling to not have someone onsite if problems arise. The hotel itself is called part of the Best Western "Signature Collection," presumably because they have done a lot of upgrades to the flooring, the walls, and the doors. It also had a heated toilet seat. Again, that would all be great but then, in contrast, we had only 1/4 of a roll of toilet paper left on the roll and no other rolls of toilet paper available. Fortunately, there was a box of Kleenex and we were only staying one night so we endured. Also, there were no wash cloths or handtowels... only bath towels and one of them was covered in stains (it clearly had been washed but was still dirty looking from all of the dark spots and rust-looking stains). There were stains on the bed linens as well (photo of my pillowcase is shown). So gross. Even if it has been washed, it needs to be thrown away if the stains don't come out in the wash. No clinet paying $200+ a night should see that when they lay down to sleep. And the pillows were cheap and super uncomfortable. The bed mattress was fine, though, no issues there, but the pillow quality was awful, the linens and towels had stains, the sink was clogged up and would make weird noises in the middle of the night like it was trying to unclog (like gurgling sounds). TV glitchy. We had to laugh or we'd cry.
This was such an odd stay. There is no person at the office... just a locked door and a number to call to have them unlock a key box for you. Okay, no problem, but it is unsettling to not have someone onsite if problems arise. The hotel itself is called part of the Best Western "Signature Collection," presumably because they have done a lot of upgrades to the flooring, the walls, and the doors. It also had a heated toilet seat. Again, that would all be great but then, in contrast, we had only 1/4 of a roll of toilet paper left on the roll and no other rolls of toilet paper available. Fortunately, there was a box of Kleenex and we were only staying one night so we endured. Also, there were no wash cloths or handtowels... only bath towels and one of them was covered in stains (it clearly had been washed but was still dirty looking from all of the dark spots and rust-looking stains). There were stains on the bed linens as well (photo of my pillowcase is shown). So gross. Even if it has been washed, it needs to be thrown away if the stains don't come out in the wash. No clinet paying $200+ a night should see that when they lay down to sleep. And the pillows were cheap and super uncomfortable. The bed mattress was fine, though, no issues there, but the pillow quality was awful, the linens and towels had stains, the sink was clogged up and would make weird noises in the middle of the night like it was trying to unclog (like gurgling sounds). TV glitchy. We had to laugh or we'd cry.
6
Olutoyin
23 Jun 2025
·
Stayed 1 night
We were only there for one night and the stay was okay. In our unit the toilet seat would not stay up and I also noticed human hair in the bathroom.
We were only there for one night and the stay was okay. In our unit the toilet seat would not stay up and I also noticed human hair in the bathroom.
6
Tetyana
3 Aug 2025
·
Stayed 1 night
The room was good, however, I can see why multiple people commented on the barn style door to the bathroom, the door does not stay shut, the minute you pull it over to the side to close it the door slides back so if I was sharing a room this would be an issue. I also found hair all over the toilet seat and inside the toilet bowl, it's like someone sweeped it up in a hurry and then didn't bother flashing it down. The towels had many yellow stains and that was probably the biggest issue I've had with my stay, I was too grossed out to use towels with so many stains.
The room was good, however, I can see why multiple people commented on the barn style door to the bathroom, the door does not stay shut, the minute you pull it over to the side to close it the door slides back so if I was sharing a room this would be an issue. I also found hair all over the toilet seat and inside the toilet bowl, it's like someone sweeped it up in a hurry and then didn't bother flashing it down. The towels had many yellow stains and that was probably the biggest issue I've had with my stay, I was too grossed out to use towels with so many stains.
8
Robery
25 Sept 2025
·
Stayed 2 nights
Had some problems with the key system. Both initial retrieval of our key and then it wouldn’t work mid stay. The staff were very accessible and helpful. There was strong pot smoke in the area every night. The room and bathroom was very clean and maintained.
Had some problems with the key system. Both initial retrieval of our key and then it wouldn’t work mid stay. The staff were very accessible and helpful. There was strong pot smoke in the area every night. The room and bathroom was very clean and maintained.
8
Mekhi
26 Jul 2025
·
Stayed 12 nights
Great location for my stay! Room was all I need, nice renovated interior, satisfied with the room and bathroom. Cleaning service kept the room and towels fresh. After hours service was great, saving me when I got locked out at 2am. Check-in was contactless and easy using a key system. Note that this place has the typical motel configuration so your door is straight to the parking, which let some flys in at times.
Great location for my stay! Room was all I need, nice renovated interior, satisfied with the room and bathroom. Cleaning service kept the room and towels fresh. After hours service was great, saving me when I got locked out at 2am. Check-in was contactless and easy using a key system. Note that this place has the typical motel configuration so your door is straight to the parking, which let some flys in at times.
10
Sharon
4 Oct 2025
·
Stayed 2 nights
The room was very clean, comfortable and up to date. Great location. Silas was very accommodating during our stay.
The room was very clean, comfortable and up to date. Great location. Silas was very accommodating during our stay.
10
Robert
8 Feb 2025
·
Stayed 1 night
Well-run, quiet, and clean!
Well-run, quiet, and clean!
4
Tara
26 Jun 2023
·
Stayed 2 nights
The exterior of the property was super cute and parking was very easy. The interior of the room on first glance was nice as if it had been redone recently, nice light fixtures, bathroom looked good but then I looked up to the ceiling and saw huge cracks and a slumping ceiling as if the unit above was going to fall through and onto the bed. After taking off my shoes and walking around a bit I noticed that the floors were not very clean. The worst part by far was the loud noise that came from the external a/c unit and the super old mini fridge. They would both periodically kick on and off throughout the night waking me up each time. And when I opened the freezer portion of the fridge it was filled with mold. Pillows were also tiny and super uncomfortable. Lastly I did not see a single staff member during my stay, I tried to check out on Sunday morning and stood around waiting but never saw anyone so I just left my key in the room. Overall would not recommend.
The exterior of the property was super cute and parking was very easy. The interior of the room on first glance was nice as if it had been redone recently, nice light fixtures, bathroom looked good but then I looked up to the ceiling and saw huge cracks and a slumping ceiling as if the unit above was going to fall through and onto the bed. After taking off my shoes and walking around a bit I noticed that the floors were not very clean. The worst part by far was the loud noise that came from the external a/c unit and the super old mini fridge. They would both periodically kick on and off throughout the night waking me up each time. And when I opened the freezer portion of the fridge it was filled with mold. Pillows were also tiny and super uncomfortable. Lastly I did not see a single staff member during my stay, I tried to check out on Sunday morning and stood around waiting but never saw anyone so I just left my key in the room. Overall would not recommend.
2
James Tolin
9 Oct 2024
·
Stayed 2 nights
Run from this. The place is not clean. The room was used to store an old television. The area rug and furniture has stains. The window was covered with paper. I never met any staff there. I think it is operated remotely.
Run from this. The place is not clean. The room was used to store an old television. The area rug and furniture has stains. The window was covered with paper. I never met any staff there. I think it is operated remotely.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern and updated with excellent showers and heated toilet seats, but many note small layouts, firm or creaky beds, sliding bathroom doors that don’t fully close, and noise from neighbors or loud HVAC.
Related guest reviews
10
Kathleen
5 Oct 2023
·
Stayed 1 night
A very reasonably priced, clean, attractive room with lovely, large bathroom. The air-conditioning unit was VERY noisy, however, and made it difficult to sleep. Lots of places to eat close by.
A very reasonably priced, clean, attractive room with lovely, large bathroom. The air-conditioning unit was VERY noisy, however, and made it difficult to sleep. Lots of places to eat close by.
6
Keiren
17 Nov 2024
·
Stayed 1 night
Cool concept and design, but walls are thin. Has heated toilet seats- what a funny choice of amenity!
Cool concept and design, but walls are thin. Has heated toilet seats- what a funny choice of amenity!
8
Dennis
4 May 2025
·
Stayed 1 night
I like the seamless transition to get my keys. I also like the fact that the room seemed very clean when my wife and I arrived. The matress was of good quality. The bathroom door was a barn door and added some great charater to the room. The problems were the following: the television did not work, the outlet near the right side if the bed did not function properly, you could hear conversations with people in the next room, the ved countinued to creak when you moved as you slept. While i understand, " you get what you pay for," my expectations were not met with this overnight stay.
I like the seamless transition to get my keys. I also like the fact that the room seemed very clean when my wife and I arrived. The matress was of good quality. The bathroom door was a barn door and added some great charater to the room. The problems were the following: the television did not work, the outlet near the right side if the bed did not function properly, you could hear conversations with people in the next room, the ved countinued to creak when you moved as you slept. While i understand, " you get what you pay for," my expectations were not met with this overnight stay.
8
Nancy
8 Oct 2023
·
Stayed 1 night
The stay here was fine. We found good restaurants nearby. The shower was great, the room small. The beds firm and comfortable- only 3 pillows and we had 2 people sharing each bed.
The stay here was fine. We found good restaurants nearby. The shower was great, the room small. The beds firm and comfortable- only 3 pillows and we had 2 people sharing each bed.
6
Janet
12 Aug 2025
·
Stayed 1 night
This seems like a property in transition. The good points are that the room and bathroom were very clean, the shower was phenomenal, the heated toilet seat was fun and the location is good. The negatives are the beds - hard as a rock - and the way too soft pillows. I thought there was a refrigerator in the room and indeed there was, but it was still in the box in the bathroom! Glad we travel with our keurig, but for those who want coffee in the room, there is no coffee pot. The restaurant next door (same owners?) serves coffee, but I was up about 3 hours before they open! Would I stay again? No, but only because of the beds.
This seems like a property in transition. The good points are that the room and bathroom were very clean, the shower was phenomenal, the heated toilet seat was fun and the location is good. The negatives are the beds - hard as a rock - and the way too soft pillows. I thought there was a refrigerator in the room and indeed there was, but it was still in the box in the bathroom! Glad we travel with our keurig, but for those who want coffee in the room, there is no coffee pot. The restaurant next door (same owners?) serves coffee, but I was up about 3 hours before they open! Would I stay again? No, but only because of the beds.
10
Jody
4 Dec 2025
·
Stayed 1 night
Very cute motel, rooms are small but still spacious enough. Beautiful bathroom with heated toilet seats, nice on a cold night. Beds are comfortable. Easy friendly check-in. Nice location on Monroe St with all sorts of shopping and restaurants close by and easy to get to highway. Have stayed here before and will definitely stay again when in town
Very cute motel, rooms are small but still spacious enough. Beautiful bathroom with heated toilet seats, nice on a cold night. Beds are comfortable. Easy friendly check-in. Nice location on Monroe St with all sorts of shopping and restaurants close by and easy to get to highway. Have stayed here before and will definitely stay again when in town
8
Elaine
25 Sept 2025
·
Stayed 3 nights
The basic room was mostly adequate, decent bed, EXCELLENT shower. The makeover from a former BW was superficially good. Fresh paint accentuated the updated mid-century vibe but broken window frames created security concerns. Although there was no staff on site, ( self serve entry), when my door key stopped working, the owner quickly arrived to replace batteries in the key card reader.
The basic room was mostly adequate, decent bed, EXCELLENT shower. The makeover from a former BW was superficially good. Fresh paint accentuated the updated mid-century vibe but broken window frames created security concerns. Although there was no staff on site, ( self serve entry), when my door key stopped working, the owner quickly arrived to replace batteries in the key card reader.
4
FBM
25 Sept 2023
·
Stayed 1 night
Room was alright, bathroom sink plugged and had the standing water in it. No big deal I suppose, but they said they were going to fix it, but it was evident they never even made an attempt. I am not mad about the sink, I am disappointed that they said they were going to do something and never did. Then I found a bug in the room. It was a millipede, again no big deal, but between no one around to take care of a few minor hiccups, I would not stay there again.. There were some other things of course the bed was a bone crusher, the upstairs guys sounded like they were moving dead bodies all night, and the TV ... 3 remotes and no directions on which one to push first... Figured it out eventually but just too WOKE for me. Overall they were not bad places, management needs some work is all
Room was alright, bathroom sink plugged and had the standing water in it. No big deal I suppose, but they said they were going to fix it, but it was evident they never even made an attempt. I am not mad about the sink, I am disappointed that they said they were going to do something and never did. Then I found a bug in the room. It was a millipede, again no big deal, but between no one around to take care of a few minor hiccups, I would not stay there again.. There were some other things of course the bed was a bone crusher, the upstairs guys sounded like they were moving dead bodies all night, and the TV ... 3 remotes and no directions on which one to push first... Figured it out eventually but just too WOKE for me. Overall they were not bad places, management needs some work is all
6
Monica
7 Feb 2024
·
Stayed 1 night
Very cute design and building for a hotel! Quite modern on the inside. Was not happy that the front desk assumed that I wanted a room on the first floor with two twin beds instead of a room with a king bed like I booked online. Called the number on the building twice requesting a room with a king bed and both times the key failed, so I gave up. The room was nice but the tv does not work. Overall not super thrilled and don’t think I should be charged the full price for a room I didn’t want and appliances not working.
Very cute design and building for a hotel! Quite modern on the inside. Was not happy that the front desk assumed that I wanted a room on the first floor with two twin beds instead of a room with a king bed like I booked online. Called the number on the building twice requesting a room with a king bed and both times the key failed, so I gave up. The room was nice but the tv does not work. Overall not super thrilled and don’t think I should be charged the full price for a room I didn’t want and appliances not working.
6
Tetyana
3 Aug 2025
·
Stayed 1 night
The room was good, however, I can see why multiple people commented on the barn style door to the bathroom, the door does not stay shut, the minute you pull it over to the side to close it the door slides back so if I was sharing a room this would be an issue. I also found hair all over the toilet seat and inside the toilet bowl, it's like someone sweeped it up in a hurry and then didn't bother flashing it down. The towels had many yellow stains and that was probably the biggest issue I've had with my stay, I was too grossed out to use towels with so many stains.
The room was good, however, I can see why multiple people commented on the barn style door to the bathroom, the door does not stay shut, the minute you pull it over to the side to close it the door slides back so if I was sharing a room this would be an issue. I also found hair all over the toilet seat and inside the toilet bowl, it's like someone sweeped it up in a hurry and then didn't bother flashing it down. The towels had many yellow stains and that was probably the biggest issue I've had with my stay, I was too grossed out to use towels with so many stains.
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AI-generated summary based on recent guest reviews
Service
Contactless service draws mixed reactions; staff and the owner are frequently described as friendly and helpful by phone, yet several guests had code or key issues, unreachable support, or reservation/refund problems.
Related guest reviews
4
Rebecca
2 Jun 2024
·
Stayed 1 night
No staff available on the property and no heads up that that was the case. Issues obtaining keys and no one from the office would answer the phone after check in time. Would not recommend
No staff available on the property and no heads up that that was the case. Issues obtaining keys and no one from the office would answer the phone after check in time. Would not recommend
2
Arthur
27 Aug 2025
·
Stayed 1 night
Took money than cancelled my reservation. With no type of information on why . Now I’m waiting on a refund days later . Terrible a never be spending money again
Took money than cancelled my reservation. With no type of information on why . Now I’m waiting on a refund days later . Terrible a never be spending money again
4
Paul
28 Oct 2025
·
Stayed 1 night
Key didn’t work . Had to call for a box to unlock for The key . No internet . Cable for tv wouldn’t work . And no coffee available in office anymore .
Key didn’t work . Had to call for a box to unlock for The key . No internet . Cable for tv wouldn’t work . And no coffee available in office anymore .
10
Laura
4 Aug 2025
·
Stayed 2 nights
Great location for a short stay in Rochester. I really like how they’ve updated this motel. It’s very clean and comfortable. The only hiccup was when we arrived and it took a bit to figure out the key locker thing - the linked directions were not super clear and then the key pad didn’t respond at first. We managed to figure it out pretty quickly, so no big deal in the end.
Great location for a short stay in Rochester. I really like how they’ve updated this motel. It’s very clean and comfortable. The only hiccup was when we arrived and it took a bit to figure out the key locker thing - the linked directions were not super clear and then the key pad didn’t respond at first. We managed to figure it out pretty quickly, so no big deal in the end.
10
Christopher
22 Jul 2025
·
Stayed 3 nights
Check in was easy. The owner was very friendly and helpful!
Check in was easy. The owner was very friendly and helpful!
10
Sarah
30 Apr 2025
·
Stayed 1 night
This hotel is wonderful! Clean, modern room with easy contactless check-in. The beds and pillows were super comfy and the bathroom was gorgeous (with a heated toilet seat!). Additionally, I left a library book behind and the staff went above and beyond to call me and mail it back. Top notch service. Would definitely stay again.
This hotel is wonderful! Clean, modern room with easy contactless check-in. The beds and pillows were super comfy and the bathroom was gorgeous (with a heated toilet seat!). Additionally, I left a library book behind and the staff went above and beyond to call me and mail it back. Top notch service. Would definitely stay again.
6
Lance
25 May 2024
·
Stayed 1 night
Mediocre property; no staff on hand and didn't answer phone for service; might as well stay at a Super 8
Mediocre property; no staff on hand and didn't answer phone for service; might as well stay at a Super 8
8
Robery
25 Sept 2025
·
Stayed 2 nights
Had some problems with the key system. Both initial retrieval of our key and then it wouldn’t work mid stay. The staff were very accessible and helpful. There was strong pot smoke in the area every night. The room and bathroom was very clean and maintained.
Had some problems with the key system. Both initial retrieval of our key and then it wouldn’t work mid stay. The staff were very accessible and helpful. There was strong pot smoke in the area every night. The room and bathroom was very clean and maintained.
8
Mekhi
26 Jul 2025
·
Stayed 12 nights
Great location for my stay! Room was all I need, nice renovated interior, satisfied with the room and bathroom. Cleaning service kept the room and towels fresh. After hours service was great, saving me when I got locked out at 2am. Check-in was contactless and easy using a key system. Note that this place has the typical motel configuration so your door is straight to the parking, which let some flys in at times.
Great location for my stay! Room was all I need, nice renovated interior, satisfied with the room and bathroom. Cleaning service kept the room and towels fresh. After hours service was great, saving me when I got locked out at 2am. Check-in was contactless and easy using a key system. Note that this place has the typical motel configuration so your door is straight to the parking, which let some flys in at times.
10
Sharon
4 Oct 2025
·
Stayed 2 nights
The room was very clean, comfortable and up to date. Great location. Silas was very accommodating during our stay.
The room was very clean, comfortable and up to date. Great location. Silas was very accommodating during our stay.
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AI-generated summary based on recent guest reviews
Location
Location is convenient and generally quiet, with easy access to highways and proximity to restaurants, shopping, universities, and walkable areas.
Related guest reviews
10
Sara
12 Aug 2024
·
Stayed 3 nights
This hotel has updated their rooms - clean, comfortable. Location was perfect fir our trip.
This hotel has updated their rooms - clean, comfortable. Location was perfect fir our trip.
10
Linda
5 Sept 2025
·
Stayed 14 nights
This hotel was a great find. Conveniently located near the expressways. The rooms are very clean and updated, the price was reasonable, the staff was all very friendly & accommodating. Silas, the owner, even created a "courtyard" outside our room with tables since we were staying for 2 weeks. This hotel will be our "go to" when we visit Rochester
This hotel was a great find. Conveniently located near the expressways. The rooms are very clean and updated, the price was reasonable, the staff was all very friendly & accommodating. Silas, the owner, even created a "courtyard" outside our room with tables since we were staying for 2 weeks. This hotel will be our "go to" when we visit Rochester
10
Jody
4 Dec 2025
·
Stayed 1 night
Very cute motel, rooms are small but still spacious enough. Beautiful bathroom with heated toilet seats, nice on a cold night. Beds are comfortable. Easy friendly check-in. Nice location on Monroe St with all sorts of shopping and restaurants close by and easy to get to highway. Have stayed here before and will definitely stay again when in town
Very cute motel, rooms are small but still spacious enough. Beautiful bathroom with heated toilet seats, nice on a cold night. Beds are comfortable. Easy friendly check-in. Nice location on Monroe St with all sorts of shopping and restaurants close by and easy to get to highway. Have stayed here before and will definitely stay again when in town
10
Robert
6 Oct 2025
·
Stayed 3 nights
Very safe area. Clean room. Clean bathroom. Everything was great. Convenient parking.
Very safe area. Clean room. Clean bathroom. Everything was great. Convenient parking.
10
David
26 Aug 2024
·
Stayed 1 night
A retro motel with a lot of charm. Very clean, quiet and close to the U of Rochester. We had a great stay and will do it again.
A retro motel with a lot of charm. Very clean, quiet and close to the U of Rochester. We had a great stay and will do it again.
8
Polly
8 Sept 2025
·
Stayed 1 night
Unique hotel in a serene & quiet neighborhood
Unique hotel in a serene & quiet neighborhood
10
Matthew
9 Jun 2023
·
Stayed 2 nights
Nicely renovated hotel. I'm not usually a fan of outdoor-access hotel rooms, but we felt safe here. Nice neighborhood. Easy access to 590 and the city. Lobby isn't always open as they are mostly contact-free.
Nicely renovated hotel. I'm not usually a fan of outdoor-access hotel rooms, but we felt safe here. Nice neighborhood. Easy access to 590 and the city. Lobby isn't always open as they are mostly contact-free.
10
Frances
25 Aug 2025
·
Stayed 1 night
The location is great, quiet neighborhood, clean room and quite comfortable bed. We had issues with the room key card, but customer service remedied this immediately. The Manzara Cafe right next door has the best Turkish coffee!
The location is great, quiet neighborhood, clean room and quite comfortable bed. We had issues with the room key card, but customer service remedied this immediately. The Manzara Cafe right next door has the best Turkish coffee!
10
William
24 Jun 2025
·
Stayed 2 nights
2nd time at this hotel and it didnt disappoint. perfect hotel if you dont need any of the extra stuff and still want to be close to city. restaurants and shopping close by and right on a bus line or walkable to downtown
2nd time at this hotel and it didnt disappoint. perfect hotel if you dont need any of the extra stuff and still want to be close to city. restaurants and shopping close by and right on a bus line or walkable to downtown
10
Jennifer
8 Jun 2023
·
Stayed 5 nights
It's an absolutely wonderful hotel in a fantastic area! We will certainly be staying here again!
It's an absolutely wonderful hotel in a fantastic area! We will certainly be staying here again!
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AI-generated summary based on recent guest reviews
Dining
Breakfast is very limited or unavailable at times, with some lobby coffee/fruit and no in-room coffee makers; several guests used the cafe next door instead.
Related guest reviews
6
Mustafa Utku
31 Aug 2025
·
Stayed 1 night
Extremely limited breakfast. Also the signs in the rooms regarding "do not remove/steal TV" made us question what types of a neighborhood we are starting in. Otherwise the room was nice and big. I think price was extremely high for what it offered.
Extremely limited breakfast. Also the signs in the rooms regarding "do not remove/steal TV" made us question what types of a neighborhood we are starting in. Otherwise the room was nice and big. I think price was extremely high for what it offered.
10
Jessica
13 Mar 2025
·
Stayed 1 night
Very simple and clean motel with modern “glow up”. Have started staying at similar hotels when I don’t need amenities and it’s a great way to find clean and newly renovated places that are affordable. Would stay again. More - no coffee but it’s halfway between two Starbucks locations each about a half mile away.
Very simple and clean motel with modern “glow up”. Have started staying at similar hotels when I don’t need amenities and it’s a great way to find clean and newly renovated places that are affordable. Would stay again. More - no coffee but it’s halfway between two Starbucks locations each about a half mile away.
6
Patricia
8 Sept 2024
·
Stayed 2 nights
There is a snack breakfast. No coffee maker in room and no microwave. Clean place to just rest your head. Nothing else p
There is a snack breakfast. No coffee maker in room and no microwave. Clean place to just rest your head. Nothing else p
4
Daniel
1 Jan 2025
·
Stayed 1 night
No carpets in snowy city. No coffee readily available.
No carpets in snowy city. No coffee readily available.
8
Antonia
4 Aug 2024
·
Stayed 2 nights
Overall great stay. Very clean. Breakfast was very basic and poor quality. I would have appreciated upon booking more information on what self check in and check out entails. I my case I am Canadian and did not have cell service so am not able to receive text messages. The self check in and out information should also be emailed.
Overall great stay. Very clean. Breakfast was very basic and poor quality. I would have appreciated upon booking more information on what self check in and check out entails. I my case I am Canadian and did not have cell service so am not able to receive text messages. The self check in and out information should also be emailed.
10
Frances
25 Aug 2025
·
Stayed 1 night
The location is great, quiet neighborhood, clean room and quite comfortable bed. We had issues with the room key card, but customer service remedied this immediately. The Manzara Cafe right next door has the best Turkish coffee!
The location is great, quiet neighborhood, clean room and quite comfortable bed. We had issues with the room key card, but customer service remedied this immediately. The Manzara Cafe right next door has the best Turkish coffee!
6
Chihiro
15 Jul 2025
·
Stayed 2 nights
It was clean enough, and served its purpose for what I paid for. But the "office" that contains amenity is open only from 8am and I needed to leave before that, and I didn't realize there's no coffee maker or anything in the actual room. A portable fridge barely worked, and there was no freezer part to freeze my freeze packs. It was 90+ degrees and I needed to prepare for a work day outside. It was clean though, and AC worked. But I would call this a motel not a hotel...
It was clean enough, and served its purpose for what I paid for. But the "office" that contains amenity is open only from 8am and I needed to leave before that, and I didn't realize there's no coffee maker or anything in the actual room. A portable fridge barely worked, and there was no freezer part to freeze my freeze packs. It was 90+ degrees and I needed to prepare for a work day outside. It was clean though, and AC worked. But I would call this a motel not a hotel...
6
RAAL
29 Sept 2024
·
Stayed 1 night
Clean, basic room. Limited amenities and nowhere on premise to get coffee at 7:20 in the morning. A disappointment for the price.
Clean, basic room. Limited amenities and nowhere on premise to get coffee at 7:20 in the morning. A disappointment for the price.
10
Scott
16 Jan 2025
·
Stayed 1 night
I was pleasantly surprised how nice the room was! It looks relatively new and a lot of thought went into the design of the rooms. I love that the room was not carpeted; the bedding was all white (IE. Clean), the mattresses were in protective covers, and no old, dirty box springs. The bed also had no bed skirt to cover a dirty floor underneath. To use the TV, you need your own Netflix or Youtube account to log in to. There is also a conveniently placed HDMI plug on the wall that I assume connects to the TV, but i did not try it. This is a remotely operated hotel, so there is no one at the front desk, but I was contacted ahead of my stay with check in details and it was very easy to check in and out at the kiosk. My key did not work to open the lobby where the breakfast items were (Coffee, tea, granola bars), but someone from the cleaning staff arrived as I was checking out and welcomed me in to get something before I left. I would definitely stay here again!
I was pleasantly surprised how nice the room was! It looks relatively new and a lot of thought went into the design of the rooms. I love that the room was not carpeted; the bedding was all white (IE. Clean), the mattresses were in protective covers, and no old, dirty box springs. The bed also had no bed skirt to cover a dirty floor underneath. To use the TV, you need your own Netflix or Youtube account to log in to. There is also a conveniently placed HDMI plug on the wall that I assume connects to the TV, but i did not try it. This is a remotely operated hotel, so there is no one at the front desk, but I was contacted ahead of my stay with check in details and it was very easy to check in and out at the kiosk. My key did not work to open the lobby where the breakfast items were (Coffee, tea, granola bars), but someone from the cleaning staff arrived as I was checking out and welcomed me in to get something before I left. I would definitely stay here again!
4
Timothy
18 Apr 2023
·
Stayed 2 nights
We arrived at 11 pm. The AC was unplugged and it was 85 F in the suite. There was a curtain missing on one of the windows. There was no breakfast as advertised nor was there even coffee. The TV in the bedroom did not have a cable box so there was no way to watch TV in the bedroom. The 2nd night the water in the shower was cool - no hot water.
We arrived at 11 pm. The AC was unplugged and it was 85 F in the suite. There was a curtain missing on one of the windows. There was no breakfast as advertised nor was there even coffee. The TV in the bedroom did not have a cable box so there was no way to watch TV in the bedroom. The 2nd night the water in the shower was cool - no hot water.
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AI-generated summary based on recent guest reviews
10
Ryan
4 weeks ago
·
Stayed 2 nights
Awesome place, but would be so much better if the rooms were cleaner, and the towels weren't washed in some sort of industrial-smelling detergent. But such a quaint, friendly, safe and welcoming place to stay. Also could use fridges in room and normal TV channels.
Awesome place, but would be so much better if the rooms were cleaner, and the towels weren't washed in some sort of industrial-smelling detergent. But such a quaint, friendly, safe and welcoming place to stay. Also could use fridges in room and normal TV channels.
8
Ray
4 weeks ago
·
Stayed 3 nights
Good inexpensive place to sleep and shower if that is all you need. Very basic motel with no amenities.
Good inexpensive place to sleep and shower if that is all you need. Very basic motel with no amenities.
10
James M
28 Sept 2026
·
Stayed 5 nights
One of the best renovations I’ve seen to date. Staff was excellent and very friendly. Absolutely loved the bed and very large bathroom. Very quiet neighborhood. I accidentally left windows down on rental car one night and no one took anything from vehicle which had sunglasses. Will only stay at this location in the future. Highly recommended!!!
One of the best renovations I’ve seen to date. Staff was excellent and very friendly. Absolutely loved the bed and very large bathroom. Very quiet neighborhood. I accidentally left windows down on rental car one night and no one took anything from vehicle which had sunglasses. Will only stay at this location in the future. Highly recommended!!!
10
Garth
27 Sept 2026
·
Stayed 2 nights
Wonderful small hotel. Was able to check in early which was great! The shower is awesome!! Would definitely stay here again!
Wonderful small hotel. Was able to check in early which was great! The shower is awesome!! Would definitely stay here again!
8
Kelli
20 Sept 2026
·
Stayed 2 nights
No staff on site- key pick up was by kiosk- different but easy enough. Phone number given for any issues but did not need to use it. Room clean and comfortable.
No staff on site- key pick up was by kiosk- different but easy enough. Phone number given for any issues but did not need to use it. Room clean and comfortable.
FAQs about Hotel on Monroe, BW Signature Collection
Is parking available at the property?
Yes, free parking is available on-site.
Does the hotel allow pets?
Yes, pets are allowed with a fee of USD 45 per accommodation, per stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Guests can contact the property in advance to arrange for early or late check-in/check-out.
Where is the hotel located in relation to local attractions?
The hotel is located at 2323 Monroe Avenue in Rochester, New York, approximately 0.9 miles from Brighton High School and 2.5 miles from the Greater Rochester International Airport.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: 347.9999909362793USD
- 2026-11-01: 102.90818033790589USD
- 2026-11-02: 102.90818033790589USD
- 2026-11-03: 108.63515USD
- 2026-11-04: 108.63515USD
- 2026-11-05: 108.0000001335144USD
- 2026-11-06: 134.29780556411743USD
- 2026-11-07: 132.1541USD
- 2026-11-08: 102.12918313369751USD
- 2026-11-09: 102.13522412376403USD
- 2026-11-10: 102.60879673118592USD
- 2026-11-11: 102.90818033790589USD
- 2026-11-12: 102.90818033790589USD
- 2026-11-13: 132.1541USD
- 2026-11-14: 132.1541USD
- 2026-11-15: 101.99999822731019USD
- 2026-11-16: 101.99999822731019USD
- 2026-11-17: 101.99999822731019USD
- 2026-11-18: 101.99999822731019USD
- 2026-11-19: 101.99999822731019USD
- 2026-11-20: 101.99999822731019USD
- 2026-11-21: 101.99999822731019USD
- 2026-11-22: 101.99999822731019USD
- 2026-11-23: 101.99999822731019USD
- 2026-11-24: 101.99999822731019USD
- 2026-11-25: 101.90424810752869USD
- 2026-11-26: 101.99999822731019USD
- 2026-11-27: 101.99999822731019USD
- 2026-11-28: 101.99999822731019USD
- 2026-11-29: 101.99999822731019USD
- 2026-11-30: 102.90818033790589USD
- 2026-12-01: 86.99999773406982USD
- 2026-12-02: 86.99999773406982USD
- 2026-12-03: 86.9542673538208USD
- 2026-12-04: 86.9542673538208USD
- 2026-12-05: 86.9542673538208USD
- 2026-12-06: 86.99999773406982USD
- 2026-12-07: 86.9542673538208USD
- 2026-12-08: 86.9542673538208USD
- 2026-12-09: 86.99999773406982USD
- 2026-12-10: 86.9542673538208USD
- 2026-12-11: 86.99999773406982USD
- 2026-12-12: 86.9542673538208USD
- 2026-12-13: 107.32300765266419USD
- 2026-12-14: 107.5152USD
- 2026-12-15: 108.0000001335144USD
- 2026-12-16: 108.0000001335144USD
- 2026-12-17: 108.0000001335144USD
- 2026-12-18: 110.89118209228516USD
- 2026-12-19: 110.95920517845154USD
- 2026-12-20: 86.9542673538208USD
- 2026-12-21: 86.9542673538208USD
- 2026-12-22: 86.9542673538208USD
- 2026-12-23: 86.99999773406982USD
- 2026-12-24: 86.99999773406982USD
- 2026-12-25: 86.9542673538208USD
- 2026-12-26: 86.9542673538208USD
- 2026-12-27: 86.9542673538208USD
- 2026-12-28: 86.99999773406982USD
- 2026-12-29: 86.9542673538208USD
- 2026-12-30: 83.95920087280274USD
- 2026-12-31: 83.24640676765442USD
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's DirectKey mobile app before check-in. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and mobile payments; cash is not accepted
- Mobile payment options include: Apple Pay
- Cashless transactions are available
- Onsite parties or group events are strictly prohibited
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Pet fee: USD 45 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Free wi-fi
Parking (Self) (free)
Internet (Wired) (free)
Games
Internet Access
Smoke-Free Property
General
Smoke-Free Property
Snack Bar/Deli
Upper Floors (Stairs Only)
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Registration Desk
Internet
Free wi-fi
Internet (Wired) (free)
Internet Access
Services
Well-Lit Path to Entrance
Parking
Parking (Self) (free)
Activities
Games