Over all the property was nice and pretty much as listed. It states 2 QN beds, but it really has a king & queen size bed. Communication between the host & property manager was all over the place. I had to call VRBO because I didn’t get any check in /check out information that was needed for our stay, then I was also informed later on of the HOT tax. I booked the reservation 6mths ago but was never told how much it was until the day before and then it was due that day! I sent several messages as well about this prior to calling the VRBO customer service department & asked for assistance. Upon finally getting the check in info I was given the wrong address to the property on my email instructions, in which was not the best part of town & to say I was worried about getting robbed is an understatement. I had to text & get the door code (this was not included in check in details) in which I was given the host’s phone number which helped a little. Upon getting the door code the code box wasn’t working due to either a dead battery or the internet was down, so the host then said to go in & out through the garage, she stated she would have to open remotely. Upon trying to open remotely it wouldn’t open either so then was give the key pad code to get the master key out of the lock box to finally get in the unit. If this wouldn’t of been there we wouldn’t of been able to get in the unit. The master shower doesn’t drain properly either. internet was down we didn’t have tv at all either
Over all the property was nice and pretty much as listed. It states 2 QN beds, but it really has a king & queen size bed. Communication between the host & property manager was all over the place. I had to call VRBO because I didn’t get any check in /check out information that was needed for our stay, then I was also informed later on of the HOT tax. I booked the reservation 6mths ago but was never told how much it was until the day before and then it was due that day! I sent several messages as well about this prior to calling the VRBO customer service department & asked for assistance. Upon finally getting the check in info I was given the wrong address to the property on my email instructions, in which was not the best part of town & to say I was worried about getting robbed is an understatement. I had to text & get the door code (this was not included in check in details) in which I was given the host’s phone number which helped a little. Upon getting the door code the code box wasn’t working due to either a dead battery or the internet was down, so the host then said to go in & out through the garage, she stated she would have to open remotely. Upon trying to open remotely it wouldn’t open either so then was give the key pad code to get the master key out of the lock box to finally get in the unit. If this wouldn’t of been there we wouldn’t of been able to get in the unit. The master shower doesn’t drain properly either. internet was down we didn’t have tv at all either