Is parking available at the hotel?

Yes, parking is available on-site, but it is limited. Free self-parking is provided for guests.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in or late check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility should be confirmed directly with the hotel.

Where is the hotel located in relation to key landmarks?

The hotel is situated in Downtown Phoenix, approximately 0.5 miles from The Van Buren and within a 5-minute drive of the Phoenix Convention Center and Chase Field. Public transport options are available nearby.

Does the hotel have a swimming pool?

Yes, there is an outdoor swimming pool available for guests to enjoy. The operational hours may vary, so it is advisable to check with the hotel for specific details.

Holiday Inn Express Phoenix Dwtn - State Capitol

Average nightly price at Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol by IHG by month, last 12 months (USD)
Month	Average price
January	US$178
February	US$219
March	US$227
April	US$193
May	US$137
June	US$115
July	US$99
August	US$106
September	US$120
October	US$195
November	US$192
December	US$151

What guests think

At Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol by IHG, travellers frequently praise clean, modern rooms, comfortable beds, and very friendly staff, with convenient on-site parking adding value for those driving to events or downtown appointments.

Many reviews, however, describe the immediate area as gritty, with visible homelessness, limited nearby dining, and discomfort walking at night, even though the property itself feels secure and is a short ride or modest walk to downtown venues. Housekeeping and maintenance feedback is mixed: reports of pests or missed service contrast with many comments about updated interiors. Breakfast is widely liked for variety, though a few guests found items subpar or out of stock. Expect a comfortable stay inside the hotel, but plan transport and be mindful of the surroundings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Small outdoor pool and hot tub are appreciated when open; the fitness room is noted as good. Free self parking is convenient, though it is ungated and some guests wanted more security presence.

Related guest reviews

10

GINA

20 Feb 2024

·

Stayed 1 night

The outdoor pool and hot tub was open, even though it was just February. The work out are was very nice.

10

Fabian

3 Nov 2024

·

Stayed 1 night

Property is clean, Modern and have a great pool and hot tub. The area at night doesn’t feel safe, but the Hotel experience is worth it. The rooms are spacious and clean. Kids enjoyed it. Felt safe and secure in the rooms and smelled clean.

10

Shauna

1 Jun 2025

·

Stayed 2 nights

This hotel was very clean, excellent food breakfast offered everything the staff was professional and very polite, pool and hot tub was perfect and property had security policy that allowed me to feel safe. Streets around property were dirty, criminal activity

8

Terry J

13 Jun 2024

·

Stayed 2 nights

One mile from down town, safe location, but the areas around it are sketchy. Good secure parking, small pool. breakfast was OK.

10

Pat

12 May 2025

·

Stayed 2 nights

Lots of parking.

10

Melissa

12 Sept 2025

·

Stayed 2 nights

Everything about checking in went smoothly. The night clerk was professional and friendly. He explained everything clearly. The comfort of the room was amazing. Nice and cool. Water pressure could have been stronger but still ok. Pool was clean. Hot tub was perfect. The breakfast bar was delicious and clean. The lady working there was friendly and funny. I felt bad for her on Sunday because she tried to keep up with how busy it was but everyone still ate good.

10

Christie

19 Oct 2025

·

Stayed 1 night

Great hotel, very clean, bathroom was impressive. Breakfast was great with a lot of options. Pool was small but great. Neighborhood was ok, not my favorite. But felt safe at the hotel.

10

Caroline

18 Nov 2024

·

Stayed 1 night

Free parking and walkable

10

Heather

7 Jul 2025

·

Stayed 2 nights

Great free self parking and excellent full breakfast available

10

Avinesh

3 Jul 2023

·

Stayed 3 nights

Great hotel and staff. As I arrived at around 12pm, my room wasn't ready as such. They stored my baggage and I went off to watch the baseball. My room was ready when I got back. The pool area is great along with the gym. Breakfast was good, great selection without going over the top & the cinnamon scrolls are something you must get. Easy to walk to & from downtown + surrounds. Will book this hotel in the future when I am next in town.

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Cleanliness

Many guests find the property and rooms very clean, but standards are inconsistent. Recurring reports mention pests (ants/crickets and a few bedbug claims), dirty carpets or bathrooms, and occasional missed towel or trash service.

Related guest reviews

8

Amanda

3 Nov 2025

·

Stayed 4 nights

The rooms were clean but there was mold in the showers and I had to beg for dry towels. The front staff was great. The view was entertaining because we looked at all the druggies in the streets but I never felt unsafe.

8

Napoleon Ceballos

27 Sept 2025

·

Stayed 2 nights

My son got bedbug bites on the 3rd day of stay. Moved to a different room and was told NO BEDBUG SIGNS OR MARKS WERE SEEN! We love the stay except for the bedbugs..

10

Pablo

8 Sept 2025

·

Stayed 2 nights

The best stay at a hotel I have experienced, with my family in a long time. The employees here, top notch. So friendly and very helpful. Whatever we needed or questions we had they were on top of it. The room, actually looked like the pictures. Clean, roomy and everything worked properly and didn't look beat down. We got our room cleaned while out and looked great to return too. Love this place, highly recommend.

10

Elizabeth

14 Dec 2025

·

Stayed 1 night

Clean comfortable room, Great Staff and Wonderful Breakfast! Only thing is that the juice machine was out of order but Everything else was Awesome!

8

Glenda

16 Aug 2024

·

Stayed 2 nights

Hotel is nice and new. Front desk very friendly and helpful. Nice room, awesome bed and had all the amenities needed. Only bad experince after the second day we notice some tiny ants on the bathroom floor and some crickets too. Did not hurt anyone but they werent pleasant. Overall ok

4

Liz

12 Jun 2025

·

Stayed 2 nights

This was the dirtiest holiday Inn express I’ve ever stayed in. The floors and area behind the beds were so dirty. There were craft beads and crumbs, including whole corn nuts, on the floors from people who had previously stayed. The bathrooms had hairs on the floor and the baseboards were dirty. We had to wear slippers the entire time because the floors were gross. The fridge kept leaking onto the tile floor and carpet and my we almost slipped. Housekeeping forgot to give us new towels and take out our trash, which was pretty annoying. I ended up getting really sick during our stay so I just didn’t even have the energy to complain to the front desk. We can usually count on Holiday Inn Express and I was really disappointed by this let down.

2

Russell

27 Jul 2023

·

Stayed 1 night

The room we were assigned had LOTS of bugs (crickets). The second room the a/c was not working. The third room was FINALLY OK

10

Patricia

14 Nov 2025

·

Stayed 3 nights

The breakfast was a good variety, the staff was very friendly and the room was very modern and clean. I would definitely stay again

8

Mark

7 Sept 2023

·

Stayed 3 nights

The daily breakfast was done very well, eggs or omelets, bacon or sausage, breads, muffins, fresh fruit, cereal, milk and juices. The staff was very professional and friendly. My room was well prepared and housekeeping was very considerate and efficient. The carpet in my room was FILTHY! It needs a good shampooing or replacement. I took off my socks and shoes, walked around in my room for a couple hours and the soles of my feet were black from the dirt in the carpet. Three times in three days I took a shower and brought black footprints into the shower from the CARPET!

4

Mackenna

2 Aug 2025

·

Stayed 1 night

Extremely disappointing and unacceptable. At first, the hotel seemed decent, but as our stay went on, we started noticing bug bites. Eventually, we discovered bed bugs in the beds we had been sleeping in. We reported it to the staff immediately, and all they did was move us to the room next door. No apology, no explanation, no offer of reimbursement or compensation. This completely ruined our trip. I would not recommend this place to anyone.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, quiet, and generally spacious with very comfortable beds. Some guests reported TV or cable problems and window shades or blackout curtains not working.

Related guest reviews

8

Kamaljit

25 Mar 2023

·

Stayed 4 nights

Bed mattress had a dip then I had to change a room. The new bed was okay but all of the mattress need changing.

6

Jozsef

19 Dec 2024

·

Stayed 1 night

One of the pillows was not clean/had stains on it. Blackout curtains did not work. They offered to move us to another room but we didn't have time for that.

10

Barrie and Darla

10 Jun 2024

·

Stayed 2 nights

Clean Quiet Comfortable

8

Ismael Enrique

28 Jul 2024

·

Stayed 2 nights

Hotel is very good, room is excellent, breakfast is also very good. What I missed is the safety box, my room does not have it and I assume is not part of options provided by hotel, my bad, I did not verify when I selected it. In summary I do recommend this hotel, it looks in Avery week shape and personnel is very kind.

6

Frank

27 Mar 2025

·

Stayed 1 night

Pay $300 plus one night. TV was not working in room 131. I called the front desk and a lady said they knew that. She said she would leave a note for the manager. Until now I have not received any respond yet.

10

Gretchen

27 Jul 2024

·

Stayed 3 nights

Very clean. The beds and pillows are so comfortable. Quiet. AC works wellin the AZ summer heat. Staff was helpful. We didn't want to leave.

8

Lisa

11 May 2025

·

Stayed 2 nights

I had a decent stay at the hotel. It was clean, felt modern, and the bed was really comfortable. The bathroom was spotless, and the staff were friendly and helpful, which I appreciated. However, I have to be blunt about the location. It's not in a great neighborhood, and I didn't feel safe walking around there, day or night. There were a lot of homeless individuals nearby, and it made me uncomfortable, especially after events. While the hotel itself was nice, the area really detracted from the overall experience.

10

Leila

27 Nov 2025

·

Stayed 1 night

Clean room spacious

10

David R

28 Aug 2023

·

Stayed 2 nights

Shade in the room didn't work and maintenance didn't how to fix.

8

Gabriela

27 Dec 2024

·

Stayed 3 nights

The TV (cable service) was not working. When I called the front desk, I was told they were working on it. The next night TV was still not working. Third night was after to move to another room, it was the last night there so it wasn’t worth it to pack and move to another room. It would’ve been nice to come to the room and be able to relax and watch movie or Netflix after a long day. Went to the front desk and ask if they could do something for me they offer a 20% discount on the whole stay, but I have not been able to verify if I get the discount or not since I booked through Hotels.com.

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Service

Service is widely described as friendly and helpful across the front desk and breakfast teams. A few guests reported lapses with room assignments, responsiveness, or delays with deposits and compensation.

Related guest reviews

10

Danielle

29 Sept 2025

·

Stayed 3 nights

I booked this hotel last minute- as we were coming into town for a concert at the Arizona Financial Theater. We stayed for the weekend. We really enjoyed our stay. Brad at the front desk was exceptionally helpful and nice. We were glad to see him throughout our stay. The breakfast offered had some items you dont find elsewhere- soy milk, greek yogurt, and a coffee machine that grinds per cup! The room was clean and beds were very comfortable. We appreciated the free, close parking and the convenient proximity to our venue and also the freeways to get anywhere we wanted to go. We will definitely choose this hotel in the future!

6

Lexly

14 Jul 2025

·

Stayed 1 night

My check in was a bit disappointing. Upon check in I asked the front desk agent if I could please get my 2 rooms as close as possible since I was traveling with teenagers. He immediately said “No” that he wouldn’t be able to do that for us. I thought that was strange, I understand if the hotel is at full occupancy (i myself work in the hospitality industry for 17 yrs) I did check in pretty early at 3pm. And parking lot was completely empty I’m sure a bit of an effort would have gone a long way. We ended up getting 1 room on the first floor and the other room in the second floor. Once we settle in our rooms we noticed most of the rooms on the first floor were empty since the maintenance man had multiple room doors open. Very disappointing and uncomfortable since I had to be checking on my teenagers on a different floor just to make sure they were ok and safe.

2

Lisa

2 Oct 2025

·

Stayed 2 nights

Were put into a handicap room and we requested to move was ignored

10

Kendelle

12 Sept 2025

·

Stayed 1 night

The manager Jimmy was great. He was so welcoming and kind. Hospitality at its finest!

10

Maria

31 May 2023

·

Stayed 3 nights

As soon as we walked in we were greeted and taken care off. The Staff was very nice and helpful.

10

Manuel

30 Sept 2025

·

Stayed 1 night

Excellent customer service

10

Amber

28 Mar 2025

·

Stayed 1 night

Excellent staff! Incredibly friendly and helpful.

10

Kari

23 Jul 2023

·

Stayed 3 nights

All employees were incredibly helpful and friendly. The property was very clean and it was a great stay. Kevin was a super great help to fill us in on great places to eat!

6

Carrie

12 Sept 2024

·

Stayed 1 night

The front desk rep was no where to be found at check in. I finally knocked on the door behind the counter and he came out. I was also charged the incidental fee by mistake and it took forever to get reimbursed back to my account.

10

Rose

14 May 2023

·

Stayed 1 night

Great customer service, polite and courteous. The hotel was very clean, room comfortable. Also felt secure.

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Location

Handy for downtown venues, stadiums, and government offices, but the immediate neighborhood feels rough with a visible homeless presence. Many guests avoid walking at night and rely on rideshares; nearby dining is limited.

Related guest reviews

10

Charles

10 Oct 2025

·

Stayed 1 night

Check in was smooth, staff was friendly. Rooms were quiet. Facility was clean and updated. No issues with parking of security. Breakfast was good and had a wide enough selection to satisfy a 4 year old. Location was convenient for accessing the state fair and the science center.

8

Mark

3 Apr 2025

·

Stayed 2 nights

Holiday Inn Express is a nice, comfortable hotel to the west of Downtown Phoenix and adjacent to government office buildings. However, it is somewhat isolated from Downtown Phoenix attractions so be careful walking at night time.

8

Ed

2 Sept 2025

·

Stayed 1 night

Despite its downtown label, this location is pretty far from the actual Phoenix downtown. Temperature was so high when we arrived that we didn't (or couldn't) walk anywhere. That said, downtown label usually means easy walking access to downtown. This location stretches that past all recognition.

10

Arthur J

30 Sept 2025

·

Stayed 1 night

Visited the area for a concert. Venue was within 15 mins. walking distance. So I didn't have all the extra hassle that goes along with the parking garage and fees.

10

Patrick

1 Oct 2025

·

Stayed 1 night

Parking was convenient and distance to Chase field was nice.

2

Debra

2 Oct 2025

·

Stayed 1 night

We did not even check in because the location was less than desirable. We did not feel safe.

10

Jonathan

29 Aug 2024

·

Stayed 2 nights

Downtown phoenix has some shady locations. This one is downtown but safe and quiet.

8

Zach

22 Dec 2025

·

Stayed 3 nights

Loved everything but homeless camps across the street.

10

rita

24 Jan 2024

·

Stayed 4 nights

excellent hotel- room, breakfast, customer service-hotel itself is 10 out of 10..only 1 mile away from all the hotels/restaurants downtown BUT the area it's in is NOT walkable. Lots of shady houses on one side and homeless people . We only used uber/lyft to get around

4

Jennifer

17 Dec 2025

·

Stayed 1 night

The hotel was in a very sketchy neighborhood. We didn’t feel safe.

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Dining

The complimentary breakfast is frequently praised for variety and hot options, with attentive staff. Some guests found certain items poor or noted occasional outages.

Related guest reviews

10

Sam

23 May 2025

·

Stayed 1 night

Staff is very friendly and always veryhelpful, rooms are clean and beds are very comfortable. But my favorite has to be the breakfast !!!!

8

Regina

10 Nov 2025

·

Stayed 2 nights

Breakfast omelet was gross and spongy.

10

Tammy

30 Jun 2024

·

Stayed 2 nights

Clean, quiet, friendly staff and has a great breakfast.

10

ANETA

7 Oct 2024

·

Stayed 2 nights

The service at the free breakfast was fantastic

8

Nathan

8 Jan 2024

·

Stayed 1 night

This was a great place for one night stay. The pool was incredibly warm for January and the spa. The breakfast was one of the best free hotel breakfasts I have seen. The staff were super friendly and helpful. The room was spacious, but the sheets were not the cleanest I have ever seen (still good enough for me to feel comfortable sleeping, but clearly on the older side with some stains that did not come out in the wash). Shower was great with good pressure and hot water. Overall, a superb stay.

6

Roberto

2 Oct 2025

·

Stayed 1 night

Pros: clean, comfortable bed, TV w/ Google Chromecast, fridge, quiet Cons: Not the prettiest area, limited (but free) ungated on-site parking lot, and buffet breakfast was probably one of the worst I’ve had and with limited options (frozen pastry, burnt omelettes, potatoes were akin to a chopped up MDF board, orange juice was heavily watered down, etc.), no toiletries in the room.

10

Elizabeth

14 Dec 2025

·

Stayed 1 night

Clean comfortable room, Great Staff and Wonderful Breakfast! Only thing is that the juice machine was out of order but Everything else was Awesome!

10

Neil

28 Jun 2025

·

Stayed 1 night

Great place to stay. Very close to everything downtown. Room was clean and quiet. Breakfast was impressive too.

10

Patricia

14 Nov 2025

·

Stayed 3 nights

The breakfast was a good variety, the staff was very friendly and the room was very modern and clean. I would definitely stay again

10

Aaron

19 Mar 2025

·

Stayed 2 nights

Great breakfast

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Su	Mo	Tu	We	Th	Fr	Sa
1 $112	2 $139	3 $146	4 $182	5 $171	6 $228	7 $206
8 $174	9 $202	10 $211	11 $239	12 $248	13	14
15 $162	16 $171	17 $185	18 $185	19 $171	20 $157	21 $162
22 $106	23 $116	24 $120	25 $117	26 $115	27 $120	28 $117
29 $89	30 $107

Su	Mo	Tu	We	Th	Fr	Sa
		1 $136	2 $143	3 $133	4 $143	5 $210
6 $128	7 $146	8 $156	9 $154	10 $157	11 $186	12 $183
13 $124	14 $124	15 $128	16 $131	17 $138	18 $140	19 $150
20 $90	21 $103	22 $105	23 $107	24 $107	25 $111	26 $115
27 $112	28 $134	29 $126	30 $122	31 $118

Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol by IHG

Prices for Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol by IHG

Monthly average prices

About this property

Location

Guest reviews of Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol by IHG

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol by IHG

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