SpringHill Suites by Marriott Savannah Richmond Hill

Got to room Sunday night— had previous person’s trash still in room and message light on phone flashing. Tried retrieving messages- would just go to dial tone, tried calling front desk- would just go to dial tone. So went down to front desk with trash can. Attendant apologized and said phone would be fixed Monday. Monday night- phone still not fixed. Tuesday morning went back to front desk— was told the guy was already in building and it would be fixed Tuesday. Tuesday night still not fixed. Wednesday morning- front desk says not sure what happened- but will take care of it. Wednesday night- still not fixed. Tuesday and Wednesday had dog barking near by room- had choice either get dressed and go downstairs to report Or just ignore- choose to ignore since otherwise front desk had not been helpful. Checked out Thursday morning was told complaints would need to be filed through booking company for partial refund.

We didn’t stay we checked out the room was not clean. Dirty socks was left the bathroom was dirty. The sheets had stains. They told us it was nothing they could do about it because the room was booked through a third party. So I paid for a room I didn’t stay in. They told me I can’t get a refund. I am not happy. I have use this service before but if this is what I may face again I may not this again.

Pros: Check in staff was friendly. We checked in on a Wednesday around 9pm and checked out the next Thursday around 8:30 am. Hotel is new and is nice. Breakfast was decent- could have had more hot choices- but for a free hotel breakfast- it suffices. Cons: Lets talk about the train. After booking a non-refundable rate- I read up on some recent reviews and was made aware of the train that is VERY close to the back of the property. We were told by the check in staff that the train "doesn't make any noise- only vibrations". This is not true. The train is very loud and made multiple trips up and down the track during our 12 hour stay. If you need a good sleep- do not stay here. I will guess we heard the train at least 4 times overnight. This was my fault as I should have read the reviews before booking. Now let's discuss breakfast and the TV's all tuned to Fox News. Let's be real people- not all of us tune into this crap. It would have been nice to not have to listen to this junk while eating my bagel and drinking my coffee. Did I say anything? No- because I am not that person- but please- turn to the Weather Channel or HGTV. The room was clean- other than the sofa and ottoman. Lots of white residue?

Clean rooms, warm breakfast and well maintained interior. The trash on the outside was very full.

Great stay in a perfect location to I95. The trains running through the back is an added bonus IMIO!