Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

Is breakfast offered at the hotel?

Yes, breakfast is available. The type and cost details are not specified.

What are the check-in and check-out times?

Check-in is from 14:00, and check-out is until 11:00. Early check-in and late check-out may be available upon request, but additional charges could apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible parking and facilities. Step-free entrances are available.

Where is the hotel located in relation to key attractions?

The hotel is centrally located in Rotorua, just 0.1 km from Eat Street and 0.4 km from Lake Rotorua. Other nearby attractions include the Rotorua Night Market and Kuirau Park, both within 0.5 km.

Are children allowed at the property?

Yes, children are allowed at the hotel. The minimum age for children to stay for free is not specified.

ibis Rotorua - Comfortable Stay with Stunning Views

Average nightly price at ibis Rotorua by month, last 12 months (USD)
Month	Average price
January	US$121
February	US$147
March	US$112
April	US$98
May	US$86
June	US$89
July	US$82
August	US$79
September	US$87
October	US$94
November	US$115
December	US$113

What guests think

At ibis Rotorua, travellers consistently highlight the very central, lakeside location and generally friendly staff, while noting compact, dated rooms and uneven cleanliness, slow or delayed check-in, and mixed breakfast quality with limited on-site dining.

Rooms are small and basic with dated bathrooms, though many mention comfortable beds and occasional lake views. Facilities are simple: free self-service laundry and shared access to the Novotel's heated pools and gym; on-site parking is limited but nearby street parking is usually available. Overall, expect a central, budget-friendly stay with good access to Rotorua's attractions and some trade-offs in polish and service speed.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: guests appreciate free self-service laundry and shared access to the Novotel’s heated pools and gym next door. On-site parking is limited, though nearby street parking is commonly available; on-site dining/bar service has been limited at times.

Related guest reviews

10

Brent

11 Feb 2024

·

Stayed 1 night

Excellent, cheap accommodation within walking distance of eat street. 24hr self serve laundry and access to the gym and pool in the hotel next door.

8

Tarnz

6 Feb 2024

·

Stayed 1 night

Clean & cosy. Free access to geothermal pools next door. Safe parking.

8

Ellen

25 Mar 2025

·

Stayed 3 nights

This was a nice hotel. Our room had a view of the lake and we could see the seaplanes landing. It was a short walk to Eat Street for restaurants. It has reciprocity with Novotel next door that has hot pools, a jacuzzi and a pool. The room and breakfast were good.

8

Janet

9 Oct 2025

·

Stayed 2 nights

Good location to hospital. No rubbish bin in room, just recycle bin. Room clean & tidy just a little dated. Carpark was full but plenty of parking on street

8

Jack

22 Apr 2025

·

Stayed 3 nights

Good location by the waterfront and eat street. Limited off street parking but plenty of free parking on the street. Check in was slow. We arrived at around 2.15pm and already had a long line with only one person trying to handle everything. Room was clean and tidy. Main bedroom was modern and comfortable. Bathroom was a bit dated and falling apart. Easy to check out by dropping cards in the box. Was a comfortable stay for a reasonable price. Would stay here again next time.

6

Nina

4 Oct 2025

·

Stayed 2 nights

Breakfast wasnt great. Coffee machine broken often. Quality of food low. Great to be able to use pool at novotel. Very quiet, good parking

8

Colin

8 Nov 2023

·

Stayed 1 night

Good location, pool privileges at the Novotel next door, full buffet breakfast and friendly, helpful staff. Good value for money.

10

Emmanuel B

18 May 2025

·

Stayed 1 night

Nice hotel to enjoy the city. Conveniently located next to the Streat to have several options for breakfast, lunch or dinner. Only thing I’d say is the bathroom which was quite small and needs an upgrade. Other than that the facilities are great. It doesn’t have a swimming pool or gym on site but one can access other facilities, including thermal water pools. Nice stay over all.

8

Mischelle

6 Jul 2025

·

Stayed 1 night

Check in was late and we had to wait over an hour but we were compensated appropriately. Reception were lovely and it wasn't their fault at all. Close to the Lakefront and Eat Streat - everything in town is walking distance. You get access to the pools and gym at Novotel. The pools are heated and very nice. Buffet breakfast was good - hot foods and cereals. Coffee machine was terrible though, selected "mocha" and it came out like a black coffee with a bit of froth.

8

Dianna

26 Apr 2025

·

Stayed 1 night

Close to the lake, Eat Street and could use the Novotel pools! We walked up to Eat Street multiple times. Walked to the Wai Ariki Hot Springs and Spa. Had a lake view from our room and staff were lovely, always said hi and asked how our stay was, that was great! It’s a little dated and the bathrooms could use a refresh but it was great for the 2 nights we stayed. It also has free parking and free laundry machines on site. That gave us a chance to wash everything before we headed on. Breakfast was not worth paying for unless you like powdered scrambled eggs, headed up to eat street the get a tasty breakfast after trying to eat the hotel breakfast.

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Cleanliness

Feedback is mixed: many mention clean, tidy rooms, but there are recurring reports of stained carpets, poorly maintained or dirty bathrooms, and occasional housekeeping lapses.

Related guest reviews

6

Serena

12 Jul 2025

·

Stayed 1 night

Onsite parking was full by mid afternoon. The window leaked. The carpet was stained. The fridge was noisy. Apart from that it was alright.

10

Watson

12 Jan 2026

·

Stayed 2 nights

Room was clean! Staff were excellent!

4

Jennifer

8 Dec 2024

·

Stayed 1 night

The hotel room was dirty and very small. The pillow cases had stains, the carpet had stains that could easily have been cleaned up, the bathroom looked like it had never been cleaned. The mirror was covered in hard water stain spots, the sink was disgusting, and the clear shower door was not clear. Our room could sleep 4 and we were given 2 towels and 1 wash cloth. No hand towels. The 2 beds in the room touched and you could not walk between them. This hotel is in a good location but would not stay here again.

8

Allan

19 Apr 2025

·

Stayed 3 nights

Close to shops.Very clean and staff are friendly.

2

Joel

16 Mar 2025

·

Stayed 2 nights

This place is terrible. I don’t know how anyone could rate it above 1. The carpets are at least a decade past acceptable, with tears, burns, spills and general filth throughout. The cleaning staff leaves a lot to be desired, leaving cleaning product film in the sinks and showers and not replacing towels and washcloths. The front desk staff runs hot and cold, with the main female manager during our stay being a bit of a rude one. The breakfast is mediocre and there is obvious mold in the showers and in some of the air vents. I can stand the smell of sulfur from the natural surroundings but that mold in the vents is unacceptable. The parking situation is good as it the proximity to Eat Street, to put a positive spin on it. Seems like Novotel has spent their money on the fancy Novotel next door, leaving this sister property to degrade and fester. Never again at an Ibis

6

Darren

4 Jun 2025

·

Stayed 1 night

Rooms were tired and needed a deep clean, bathroom was very poorly cleaned and dust / dirt was clearly present throughout. A shame as the room was well finished and location good

6

Srihari

12 Oct 2025

·

Stayed 1 night

Bathroom is absolutely not maintained properly

4

wesley

24 Apr 2025

·

Stayed 1 night

Carpets in the room were worn out and old. The mattress had a human sized soft spot as if only one side was used, which indicates usage and age of mattress. Basin had aged old stains.

8

Trudy

28 Oct 2025

·

Stayed 1 night

Clean room.

6

Wei

12 Jul 2025

·

Stayed 1 night

Checked in found hair on the bed. Dirty sheet with stain on it

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact and functional with dated decor and tight bathrooms; beds are generally comfortable, and some rooms offer lake views. A few note bed frames on wheels and minor noise or A/C issues.

Related guest reviews

4

Mark

4 Jan 2025

·

Stayed 1 night

The room was small, smaller than I remember last time I was there. The two beds double beds had maybe 12" between them, and not much room to walk around them.

10

Mandy

7 Feb 2025

·

Stayed 2 nights

Great lake views and desk space to work on laptop from - looking out at lake. Not much floor space in the twin room and the bathroom was basic and compact but everything was very tidy and adequate.

8

Jack

22 Apr 2025

·

Stayed 3 nights

Good location by the waterfront and eat street. Limited off street parking but plenty of free parking on the street. Check in was slow. We arrived at around 2.15pm and already had a long line with only one person trying to handle everything. Room was clean and tidy. Main bedroom was modern and comfortable. Bathroom was a bit dated and falling apart. Easy to check out by dropping cards in the box. Was a comfortable stay for a reasonable price. Would stay here again next time.

8

Decha

11 Nov 2025

·

Stayed 1 night

Clean room but small and undated

8

Hsiao Chin

5 Dec 2025

·

Stayed 2 nights

乾淨,舒服,服務親切,但房間實在太小,住兩個大人,轉身都有問題,實在不舒服.

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8

Melissa

30 Jan 2023

·

Stayed 1 night

Nice and central hotel. I had a room with 2 doubles which was very small with not much room to move around the beds but it was only for one night so perfectly fine. Bathroom is dated and toilet ran constantly which was annoying. Shower pressure was amazing!

8

Edward

17 Mar 2024

·

Stayed 1 night

Great staff! Clean rooms with comfortable beds. The only reason I didn’t give 5 stars is that the room was too small.

6

Anthony

3 Mar 2024

·

Stayed 2 nights

For the price of the room, it was a bit small. However convent location close to Lake and Eat Streets.

6

Colin

13 Jul 2025

·

Stayed 1 night

Definitely 3 star. Room small and beds on rollers so when you leant against the wall, the bed moved. Pillow sham was dirty and duvet cover had a slash in it. Otherwise room good. Bathroom clean .

10

mishka

11 Nov 2025

·

Stayed 3 nights

Great stay here. Very handy to shops and restaurant. Nice view of the lake. Quiet too which was great. Friendly staff.

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AI-generated summary based on recent guest reviews

Service

Many guests found staff friendly and accommodating, and some early check-ins were honored. However, check-in is often slow with rooms not ready, key-card problems occur, and housekeeping responsiveness can be inconsistent.

Related guest reviews

10

Keith

23 Jan 2026

·

Stayed 1 night

Was able to accommodate an early check in . Much appreciated.

6

Sarah

30 Sept 2025

·

Stayed 1 night

Hardly any staff so check in took ages. Rooms not ready think after 3pm

8

Louise

17 Jan 2025

·

Stayed 4 nights

Very comfortable, facilities were great when you consider you cam use the attached Novotel too. The service at the lobby especially at checkin was shambolic withnone person trying to check everyone in and out, a duty manager came out to help her out and saved the day, but still had to wait for half an hour with no updates after habing to wait for the room (this was way after the checkin tome too).

6

Leslie J

8 Jan 2025

·

Stayed 1 night

Check-in was very slow. We arrived 10 minutes before our scheduled check in time of 2:00 pm and had to wait an additional hour before our room was ready. There was a long line at reception until at least 6:00. Parking and laundry facilities were free and the location was good (close to lake)

10

Sharon

30 Jul 2025

·

Stayed 1 night

Great easy check in. Staff at desk were friendly and accomodating. Proximity to Eat Streat was excellent- all within walking distance. Plenty of free parking.

6

Des

25 Apr 2025

·

Stayed 4 nights

We stayed 4 nights and the house keeping staff never serviced our room. Only when we arrived back from our activities late in the afternoon did someone then come knock on the door and ask to come in and service our room. We had to ask each day if we could have dry towels, and each time was like we had asked for the worst thing by the way the staff's attitude was shown. On one occasion when exiting the elevator we saw house keeping staff laying down on one of the beds in another room. There was a gentleman in the house keeping team who was regularly very inappropriate with his comments and gestures whilst guests were in ear shot in the hallway waiting for the elevator. Overall re the house keeping team, they need a lot of work to lift their standard. On a positive note: The breakfast was super and the staff at reception were always supportive and helpful and very accommodating of our needs so thanks for a great experience. It was lovely to be able to go across to the Novotel Hotel and use their pool whenever we pleased which was a savour when travelling kids.

10

Ryan

10 Dec 2023

·

Stayed 2 nights

We had a great stay after a turbulent afternoon checking into a different awful hotel. The staff at Ibis, especially Joe, made our night and stay so relaxed and enjoyable

6

Joseph

5 Jan 2025

·

Stayed 1 night

Arrived half an hour before check in , our room wasn’t ready so we asked for recommendations on what to do. The gentleman on the desk was really helpful and gave us 2 great recommendations. We arrived back at the hotel at 4:00pm to a large queue waiting to check in. Our room wasn’t ready , so we waited about 15 mins and were given our keys. They didn’t work so went back to reception and had to queue again . It was apparent that nobody’s keys were working and every time you left your room you had to then re queue for someone to come and let you back in. The issue was only resolved when we came back from our evening meal. We understand this was a computer issue but felt it could have been handled better and doesn’t explain why our room wasn’t ready at 4:00pm when check in was 2:00pm. On checking out , nothing was said and no apology given.

2

Joel

16 Mar 2025

·

Stayed 2 nights

This place is terrible. I don’t know how anyone could rate it above 1. The carpets are at least a decade past acceptable, with tears, burns, spills and general filth throughout. The cleaning staff leaves a lot to be desired, leaving cleaning product film in the sinks and showers and not replacing towels and washcloths. The front desk staff runs hot and cold, with the main female manager during our stay being a bit of a rude one. The breakfast is mediocre and there is obvious mold in the showers and in some of the air vents. I can stand the smell of sulfur from the natural surroundings but that mold in the vents is unacceptable. The parking situation is good as it the proximity to Eat Street, to put a positive spin on it. Seems like Novotel has spent their money on the fancy Novotel next door, leaving this sister property to degrade and fester. Never again at an Ibis

8

karen

3 Nov 2025

·

Stayed 2 nights

Staff was very friendly

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AI-generated summary based on recent guest reviews

Location

Excellent central spot by Lake Rotorua and Eat Streat, with restaurants, shops, and attractions an easy walk away. A convenient base for short stays.

Related guest reviews

10

Rebecca

31 Oct 2025

·

Stayed 1 night

Great location to food and entertainment

8

Linda

10 Jan 2025

·

Stayed 2 nights

The room was showing signs of wear and tear but was clean and suitable for what we needed. Breakfast was filling, although eggs/bacon were cold on second day. Overall, great location suited our needs and pocket.

8

Gavin

30 Oct 2024

·

Stayed 2 nights

Great place to stay just across from the waterfront and only 2 mins walk to main restaurants

10

Christopher

27 Oct 2025

·

Stayed 1 night

Nice and central

8

Jack

22 Apr 2025

·

Stayed 3 nights

Good location by the waterfront and eat street. Limited off street parking but plenty of free parking on the street. Check in was slow. We arrived at around 2.15pm and already had a long line with only one person trying to handle everything. Room was clean and tidy. Main bedroom was modern and comfortable. Bathroom was a bit dated and falling apart. Easy to check out by dropping cards in the box. Was a comfortable stay for a reasonable price. Would stay here again next time.

10

Tony

30 Sept 2024

·

Stayed 2 nights

Great location, close to lakefront and easy walking distance to many restaurants and bars.

6

Katherine

19 Oct 2025

·

Stayed 1 night

Good location.

10

mishka

11 Nov 2025

·

Stayed 3 nights

Great stay here. Very handy to shops and restaurant. Nice view of the lake. Quiet too which was great. Friendly staff.

8

Monique

9 Jan 2025

·

Stayed 2 nights

Great location close to the lake and to Eat St. Staff were really friendly and helpful. Definitely would stay here again.

8

Sarah

10 Aug 2025

·

Stayed 2 nights

Excellent location. Warm cozy room

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent—some enjoyed it, while others found hot items cold and coffee poor; at times breakfast service was provided next door at Novotel. Overall, on-site dining feels limited.

Related guest reviews

8

Linda

10 Jan 2025

·

Stayed 2 nights

The room was showing signs of wear and tear but was clean and suitable for what we needed. Breakfast was filling, although eggs/bacon were cold on second day. Overall, great location suited our needs and pocket.

10

Jenny

27 Jan 2024

·

Stayed 1 night

Great location, comfy bed and clean room(hair dryer includes). breakfast was good(grilled bacon, sausage, tomatoes and hash brown, toast and mini croissants, some fruits and yogurt) also coffee(espresso and long black) and tea was available. Bathroom was quite small but understandable. Could share the pool and spa facilities with Novotel hotel.

4

Iain

18 Nov 2023

·

Stayed 1 night

The breakfast was awful. Items were overcooked and rubbery and had been in the warmer too long - werent actually warm. Items had run out and staff needed to be prompted several times. Dishes were left on the tables for the whole time we were there - in fact we had to clear dishes off the table we sat at.

8

Oliver

9 Jul 2025

·

Stayed 1 night

The breakfast food board had run out with no food brought out very quickly and toast started to smoke so that was out of order.

6

Nina

4 Oct 2025

·

Stayed 2 nights

Breakfast wasnt great. Coffee machine broken often. Quality of food low. Great to be able to use pool at novotel. Very quiet, good parking

8

Mischelle

6 Jul 2025

·

Stayed 1 night

Check in was late and we had to wait over an hour but we were compensated appropriately. Reception were lovely and it wasn't their fault at all. Close to the Lakefront and Eat Streat - everything in town is walking distance. You get access to the pools and gym at Novotel. The pools are heated and very nice. Buffet breakfast was good - hot foods and cereals. Coffee machine was terrible though, selected "mocha" and it came out like a black coffee with a bit of froth.

8

Dianna

26 Apr 2025

·

Stayed 1 night

Close to the lake, Eat Street and could use the Novotel pools! We walked up to Eat Street multiple times. Walked to the Wai Ariki Hot Springs and Spa. Had a lake view from our room and staff were lovely, always said hi and asked how our stay was, that was great! It’s a little dated and the bathrooms could use a refresh but it was great for the 2 nights we stayed. It also has free parking and free laundry machines on site. That gave us a chance to wash everything before we headed on. Breakfast was not worth paying for unless you like powdered scrambled eggs, headed up to eat street the get a tasty breakfast after trying to eat the hotel breakfast.

10

Michael

11 Jan 2025

·

Stayed 1 night

Good location easy walk to many different restaurants. Breakfast was good also.

10

Vera

14 Feb 2025

·

Stayed 1 night

We had a wonderful nights rest. Breakfast in the morning was a plus.

8

June Mary

22 Jul 2025

·

Stayed 2 nights

Great breakfast food but sadly it wasnt hot enough. Everything else was great and will come again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $105	2 $112	3	4 $134	5	6 $108	7 $118
8 $102	9	10 $112	11 $113	12 $127	13 $112	14 $103
15 $102	16 $112	17	18	19 $107	20 $126	21 $142
22 $106	23 $114	24 $115	25 $119	26 $153	27 $132	28 $153
29 $96	30 $114

ibis Rotorua

Prices for ibis Rotorua

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, City View

Room, 1 King Bed, Lake View

Twin Room, 2 Double Beds, Lake View

Twin Room, 2 Double Beds, City View

Room, 1 King Bed, City View

Guest reviews of ibis Rotorua

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about ibis Rotorua

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $105	23 $129	24
25 $99	26 $110	27 $110	28 $111	29 $111	30 $114	31 $113