Are pets allowed at the hotel?

Pets are allowed in specific rooms only, with a pet fee of GBP 30 per pet, per stay. A pet deposit of GBP 1 per stay is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 15:00 to 23:30, and check-out is at 11:00. Early or late check-in/check-out may be available upon request, with a late check-out fee of GBP 30.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Chester, within a 15-minute walk of Chester City Walls and Chester Racecourse. It is 3.6 miles from Chester Zoo and 6.9 miles from Cheshire Oaks Designer Outlet.

The Hotel Chester - Luxurious Stay in Chester

Average nightly price at The Hotel Chester by month, last 12 months (USD)
Month	Average price
January	US$154
February	US$181
March	US$161
April	US$173
May	US$228
June	US$211
July	US$230
August	US$219
September	US$204
October	US$168
November	US$181
December	US$199

What guests think

Reviews of The Hotel Chester highlight a central location next to parking and attractions, friendly and responsive staff, and stylish, spacious themed rooms that are generally very clean, with thoughtful touches and occasional complimentary upgrades enhancing many stays.

Recurring drawbacks include very warm rooms with noisy portable air-conditioning, noticeable city-centre noise, and in a few rooms limited privacy or minor maintenance issues such as weak shower pressure or small lighting faults. Guests appreciate easy paid parking next door and some suites’ extras like copper baths, jacuzzis, steam rooms and kitchenettes. Overall, expect a stylish, well-located boutique stay that can be lively and warm depending on the room.

Facilities

Cleanliness

Rooms

Service

Location

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AI-generated summary based on recent guest reviews

Facilities

Paid parking is next door and several suites offer in-room spa features (copper or jacuzzi baths, steam rooms) and kitchenettes. Some guests noted poor signage, limited reception hours/security, and a lack of full-size fridge or dishwasher in certain units.

Related guest reviews

10

John

24 Jun 2024

·

Stayed 1 night

On arrival I was upgraded to the spa room which had a steam room, it was fabulous The room was very clean and spacious. The staff very friendly and welcoming. I would highly recommended this hotel

10

Lynsey

28 Aug 2024

·

Stayed 2 nights

Great location with parking next door in the shopping centre for £10 for 24 hours. Check in was quick and friendly. We stayed in the Ralph and it was very spacious and clean. The bathroom is very small so you had to close the door behind you to move around. No issue for us as 2 able bodied adults. Bed was comfortable and room was very warm but air con unit and fan provides so not an issue. Location is spot on for the town centre.

10

Helen

25 Aug 2024

·

Stayed 1 night

Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.

8

Sarah

14 Mar 2023

·

Stayed 1 night

Great location, right next to the Grosvenor Shopping Centre and around the corner from plenty of places to eat and drink. Parking is at the shopping centre, priced at £10 per 24 hours, and is a couple of minutes walk to the hotel. Ideally placed for the city centre. We stayed in the Emerald Room, which was well appointed. We liked the well stocked coffee/tea and appreciated that the tea was Yorkshire. There was even a pint of fresh milk in the fridge. The only negatives I have to mention are that the main lights in the room didn't work. It wasn't a problem as the lights above the bed and the bedside lamps did, which provided us with light, but I would say they should be repaired. The other thing is that one set of curtains had come off their hooks in several places, so we're hanging down. This made the room look shabby, which is a shame when everything else was so good.

8

Neil

7 May 2024

·

Stayed 2 nights

Great location and comfortable, quirky room / apartment. Poor signage from the car park to the hotel, which could be worked upon but to be fair a nice place for the city. Very hot room but portable air con offered, which helped second night.

10

Jake

12 Oct 2023

·

Stayed 1 night

Amazing facilities really clean and very fancy Only thing i didn’t like was the front door to the hotel was able to be left open the front desk wasnt manned after a certain time so these 2 things together mean surely anyone can just waltz in?

10

Michael

29 Jan 2024

·

Stayed 1 night

Really nice studio with its own steam room. Perfectly located in the centre of Chester. Ideal for a city break.

10

Steve

9 Aug 2023

·

Stayed 1 night

Well situated apartments right in the centre. Quality fixtures and fittings. Good service. Really enjoyed our stay. Would use again most definitely of I were to stay in Chester. Parking in grovenor shopping centre right next door so convenient

10

Emily

13 May 2024

·

Stayed 1 night

We came here after we got married for a little mini-moon. The room had rose petals on the bed which was a nice touch from the hotel - thank you! We stayed in the Flamingo room and made the most of the lovely copper bath. It was gorgeous. Big room with a seperate area with sofa tv and kitchenette. Perfect for one night but could also be good if you were staying longer. Couldn’t fault the hotel, had everything we needed and staff were super friendly and attentive. We will definitely be back and look forward to trying other rooms too!

6

Clare

15 Oct 2023

·

Stayed 1 night

This hotel is nice but the apartment we stayed in didn’t have a dishwasher which was disappointing. Also there was just a mini fridge not a full size one. The most off putting thing was There was no privacy in the room whatsoever. We were overlooked by groups of smokers from the shopping precinct balcony opposite. The noise at night was also super loud even with all the windows shut. The room smelt a little musty and we missed not having aircon.

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Cleanliness

Cleanliness is praised across reviews, with many describing rooms and public areas as spotless or very clean. A few mention lapses like a musty smell, marked walls, off milk, or small presentation/maintenance issues.

Related guest reviews

10

Sian

27 Aug 2024

·

Stayed 1 night

Central location, well presented and spotlessly clean. Chloe on reception was a credit to the organisation, she made us feel welcomed and we would definitely return.

10

Damien

12 Jul 2024

·

Stayed 2 nights

This place is AMAZING! Spotlessly clean, comfortable and everything you need. Staff are brilliant and great value for money!

10

Laura

6 Aug 2025

·

Stayed 3 nights

Great hotel. Had a nice upgrade. The room had a comfy bed and was very clean. There was an ac unit in the bedroom which helped cool the room down. The only thing was the shower pressure was very low and cut out a couple of times.

10

John

24 Jun 2024

·

Stayed 1 night

On arrival I was upgraded to the spa room which had a steam room, it was fabulous The room was very clean and spacious. The staff very friendly and welcoming. I would highly recommended this hotel

10

Lynsey

28 Aug 2024

·

Stayed 2 nights

Great location with parking next door in the shopping centre for £10 for 24 hours. Check in was quick and friendly. We stayed in the Ralph and it was very spacious and clean. The bathroom is very small so you had to close the door behind you to move around. No issue for us as 2 able bodied adults. Bed was comfortable and room was very warm but air con unit and fan provides so not an issue. Location is spot on for the town centre.

10

Brett

22 Jul 2024

·

Stayed 1 night

Great hotel in the city centre the room was fantastic, modern and clean, All the staff were fab.

10

Maureen

11 Sept 2023

·

Stayed 1 night

Excellent in all aspects. Everywhere was absolutely spotless and the staff were second to none. We weren't expecting to get into our room untill 3pm but the room was ready earlier and we got a phone call at 12pm to say the room was ready and we could go earlier. Really couldn't be happier with the hotel and will be back at earliest convenience. Definitely lives up to five star rating, well done.

10

Laura

14 Sept 2025

·

Stayed 1 night

Lovely stay, would definitely visit again. Central location, friendly staff and very clean and has described.

4

Tracey

16 Aug 2024

·

Stayed 2 nights

We stayed in the flamingo room and i was disappointed with the kitchenette area it needed a good freshing up there is all marks on the walls. The bed wasn't made very well the sheets should be nice and crisp and made to look like a luxary hotel for the amount of money we paid. When i booked online it asks what the occasion is and i put birthday because it was my 50th but there was no sign of any nice gesture like there normally is so i don't know why it asks what the occasion is for when you book It was abit of a let down... it tells you that you have pay for the smallest tub of pringles and chocolate bar when this should would have been nice to be in with the price of the room which is quite expensive with no water bottle or anything plus the milk was off.

6

Clare

15 Oct 2023

·

Stayed 1 night

This hotel is nice but the apartment we stayed in didn’t have a dishwasher which was disappointing. Also there was just a mini fridge not a full size one. The most off putting thing was There was no privacy in the room whatsoever. We were overlooked by groups of smokers from the shopping precinct balcony opposite. The noise at night was also super loud even with all the windows shut. The room smelt a little musty and we missed not having aircon.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, stylish and themed, with comfy beds and, in some suites, extras like kitchenettes, separate living areas and statement baths or steam rooms. Repeated concerns involve excessive heat with noisy portable AC, city noise and occasional privacy limits or weak showers.

Related guest reviews

10

Sue

3 Nov 2024

·

Stayed 1 night

Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.

10

J G

20 Aug 2024

·

Stayed 2 nights

Love, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too. Will certainly stay here again and maybe try a different room next time 🙂

10

Laura

6 Aug 2025

·

Stayed 3 nights

Great hotel. Had a nice upgrade. The room had a comfy bed and was very clean. There was an ac unit in the bedroom which helped cool the room down. The only thing was the shower pressure was very low and cut out a couple of times.

10

Andrew

6 Aug 2024

·

Stayed 1 night

Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.

10

Sarah

20 Nov 2023

·

Stayed 1 night

Really enjoyed our stay in the Flamingo room. Loved the copper bath and super comfortable bed

6

Hannah

24 May 2024

·

Stayed 1 night

I booked for a night away to celebrate getting a new job, so decided to book a slightly better room than would usually choose, however I was left really disappointed. The bed was lumpy and uncomfortable, and the room was absolutely boiling, I tried to open the window however they didn't stay open, there was an air conditioning unit in the room, however when I turned this on at 12/1am it was so ridiculously loud it woke my partner up. The jacuzzi bath was nice enough, but the shower wasn't powerful enough and took a long time to wash my hair Was pretty disappointed since it was to celebrate and the room wasn't worth the money

10

Michael

29 Jan 2024

·

Stayed 1 night

Really nice studio with its own steam room. Perfectly located in the centre of Chester. Ideal for a city break.

10

Judith

24 May 2025

·

Stayed 1 night

Fabulous stay! Upgraded to Moneypenny and didn’t disappoint. Gorgeous room … loads of space. Felt totally spoilt

10

Karl

16 Jul 2023

·

Stayed 4 nights

Exceptionally well located serviced apartments on the doorstep of all Chester centre has to offer with copious restaurants, bars, cafes and bistros. The Safari room had a kitchenette which was useful with mini bar, coffee and tea making facilities. There was a large comfy bed, small dining table and also an air-con unit which was most welcome. The bathroom was large with a walk in shower and twin jacuzzi bath with rooflight over. The staff were very friendly and helpful and we would defifinately use again. Note that the room we had was geared to short stay as there was minimal hanging space, which was not a problem for us. For a more five-star feel we'd recommend maybe a few more toiletries, shaving kit, gowns etc Overall we really like this place.

6

Clare

15 Oct 2023

·

Stayed 1 night

This hotel is nice but the apartment we stayed in didn’t have a dishwasher which was disappointing. Also there was just a mini fridge not a full size one. The most off putting thing was There was no privacy in the room whatsoever. We were overlooked by groups of smokers from the shopping precinct balcony opposite. The noise at night was also super loud even with all the windows shut. The room smelt a little musty and we missed not having aircon.

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AI-generated summary based on recent guest reviews

Service

Service is consistently friendly, welcoming and proactive, with clear communication, helpful upgrades, early check-in calls and assistance with special occasions or lost items. A few guests found the reception entrance tricky to locate.

Related guest reviews

10

Sian

27 Aug 2024

·

Stayed 1 night

Central location, well presented and spotlessly clean. Chloe on reception was a credit to the organisation, she made us feel welcomed and we would definitely return.

10

Angus

25 Jul 2024

·

Stayed 1 night

Excellent hotel and great staff

10

Marnie

23 Jul 2023

·

Stayed 1 night

One of the best hotels I have stayed in, from the text in the morning asking when we will be arriving to the message from hotel advising that I have left my glasses and they will send them out the communication was first class. The girl on reception upon our arrival was amazing, showed us to our room which was stunning - the flamingo room -advising us where to go to get something to eat.

10

Sara

30 Apr 2024

·

Stayed 1 night

Look no further if you looking for somewhere to stay in Chester, the rooms are amazing, we had a upgrade on our room and was blown away, the smell as you walk into The Hotel hits you as pure luxury, the staff cannot do enough for you, special thanks to Rhiannon. We will be back soon

10

Pamela

10 Jul 2025

·

Stayed 1 night

Beautiful rooms and very friendly staff. A little gem of a hotel in the centre of Chester close to restaurants and bars.

10

Paul

15 Dec 2023

·

Stayed 1 night

From the first welcome to the last goodbye the staff were so friendly, they were happy to see our 2 Labradors, the room was very clean and had everything that was needed. Fantastic hotel with fantastic staff!

10

Giovanna

14 Feb 2023

·

Stayed 1 night

We had a great stay at The Hotel Chester. Amazing location right in the centre, easy parking right next door in the Grovesnor car park and really great staff who let me know shortly after we checked out that I’d left some stuff in the room, would definitely stay again.

10

HARVEY

27 Oct 2024

·

Stayed 2 nights

What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!

10

Maureen

11 Sept 2023

·

Stayed 1 night

Excellent in all aspects. Everywhere was absolutely spotless and the staff were second to none. We weren't expecting to get into our room untill 3pm but the room was ready earlier and we got a phone call at 12pm to say the room was ready and we could go earlier. Really couldn't be happier with the hotel and will be back at earliest convenience. Definitely lives up to five star rating, well done.

10

Luke

7 Jul 2023

·

Stayed 1 night

Great hotel and value for money Service was fantastic

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Location

Right in the centre of Chester beside the shopping-centre car park, with attractions, shops and dining a short walk away. Several reviews report nighttime noise from nearby bars/clubs and smokers on the opposite balcony.

Related guest reviews

8

Gary

5 Sept 2023

·

Stayed 1 night

The room was spacious and clean with fresh linen and a kitchenette with tea & coffee provided. The reception staff was super friendly and efficient. Very close to the shops and Main Street which is awesome for tourists. Unfortunately the “city” view is the back of the shopping centre and a car park.

10

Lynsey

28 Aug 2024

·

Stayed 2 nights

Great location with parking next door in the shopping centre for £10 for 24 hours. Check in was quick and friendly. We stayed in the Ralph and it was very spacious and clean. The bathroom is very small so you had to close the door behind you to move around. No issue for us as 2 able bodied adults. Bed was comfortable and room was very warm but air con unit and fan provides so not an issue. Location is spot on for the town centre.

6

Nathan

8 May 2023

·

Stayed 1 night

We stayed in the Zoo room on a Saturday night. The room was lovely, service was really good but unfortunately we wouldn’t stay again and would find it very hard to recommend that room to anyone. The room was far too hot with a portable noisy air conditioner in the room when we arrived. The windows don’t stay open so it gets very hot at night when you have to turn off the air conditioner. Saying that, we could’ve left it on as the noise (and especially bass) from a nearby club is unbelievably loud. Such a shame, the hotel can do nothing about the local noise but it has to do something about the heat in that room.

10

Giovanna

14 Feb 2023

·

Stayed 1 night

We had a great stay at The Hotel Chester. Amazing location right in the centre, easy parking right next door in the Grovesnor car park and really great staff who let me know shortly after we checked out that I’d left some stuff in the room, would definitely stay again.

10

Helen

25 Aug 2024

·

Stayed 1 night

Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.

8

Sarah

14 Mar 2023

·

Stayed 1 night

Great location, right next to the Grosvenor Shopping Centre and around the corner from plenty of places to eat and drink. Parking is at the shopping centre, priced at £10 per 24 hours, and is a couple of minutes walk to the hotel. Ideally placed for the city centre. We stayed in the Emerald Room, which was well appointed. We liked the well stocked coffee/tea and appreciated that the tea was Yorkshire. There was even a pint of fresh milk in the fridge. The only negatives I have to mention are that the main lights in the room didn't work. It wasn't a problem as the lights above the bed and the bedside lamps did, which provided us with light, but I would say they should be repaired. The other thing is that one set of curtains had come off their hooks in several places, so we're hanging down. This made the room look shabby, which is a shame when everything else was so good.

10

Nigel

24 Nov 2024

·

Stayed 2 nights

Hotel and staff brilliant, pub next door noisy, smoking outside stinking the area in front of the hotel, cigarette butts and beer bottles left, vomit on pavement from the church bar across the road, real shame as the hotel and stay was faultless 👍

10

Laura

14 Sept 2025

·

Stayed 1 night

Lovely stay, would definitely visit again. Central location, friendly staff and very clean and has described.

10

Paul

22 Aug 2024

·

Stayed 4 nights

The room was spacious and clean. Parking is literally next door. You are next to some key Roman ruins: angle gate, coliseum foundations and Roman garden. Take the tour with the actor dressed in Roman garb.

10

Steve

9 Aug 2023

·

Stayed 1 night

Well situated apartments right in the centre. Quality fixtures and fittings. Good service. Really enjoyed our stay. Would use again most definitely of I were to stay in Chester. Parking in grovenor shopping centre right next door so convenient

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $120	2 $136	3 $176	4 $198	5 $134	6 $204	7 $260
8 $123	9 $146	10 $160	11 $145	12 $159	13 $220	14 $339
15 $133	16 $150	17 $164	18 $160	19 $161	20 $237	21 $328
22 $141	23 $155	24 $176	25 $165	26 $184	27 $267	28 $345
29 $167	30 $152

The Hotel Chester

Prices for The Hotel Chester

Monthly average prices

About this property

Location

Room options

1762

Standard Studio

Zoo

Secret Garden

Ralph

Flamingo

Standard Studio, 1 King Bed

Safari

Emerald

Knightsbridge

Money Penny

the Tree House

Bouquet

Elegance

Guest reviews of The Hotel Chester

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Hotel Chester

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $153	21 $167	22 $133	23 $234	24 $464
25 $196	26 $160	27 $165	28 $171	29 $173	30 $218	31 $274