Arrived at 410pm room was not ready. Lady said would be about 15 minutes and then yelled at 3 children approx ages 8-10 to go clean room. Finally at 505pm a guy said you room is ready but be careful the floor is still wet. Knowing and seeing my husband is walking with a cane. Talk about an OSHA hazard. The shower was supposed to be roll in full accessible but it had no bench, the shower hose did not move, the pump dispenser was at the height of my head no way a handicap person could reach without help. Breakfast was to start at 6am. I went down at 630am and no coffee and no employees. Continue to go down every 15 minutes ringing bell and never anyone coming. Finally a worker showed at 8am then was very rude when asked for coffee. As we were packing to leave water started flowing in from wall across floor. Went to get staff and she came and said “well theres nobody next door so it must be coming down wall from upstairs, so be careful” Not even an offer for towels or a mop to clean up water. Once again such a danger especially with a handicap spouse. I stay in hotels a lot due to work and pleasure and have never experienced this in my 60yrs.
Arrived at 410pm room was not ready. Lady said would be about 15 minutes and then yelled at 3 children approx ages 8-10 to go clean room. Finally at 505pm a guy said you room is ready but be careful the floor is still wet. Knowing and seeing my husband is walking with a cane. Talk about an OSHA hazard. The shower was supposed to be roll in full accessible but it had no bench, the shower hose did not move, the pump dispenser was at the height of my head no way a handicap person could reach without help. Breakfast was to start at 6am. I went down at 630am and no coffee and no employees. Continue to go down every 15 minutes ringing bell and never anyone coming. Finally a worker showed at 8am then was very rude when asked for coffee. As we were packing to leave water started flowing in from wall across floor. Went to get staff and she came and said “well theres nobody next door so it must be coming down wall from upstairs, so be careful” Not even an offer for towels or a mop to clean up water. Once again such a danger especially with a handicap spouse. I stay in hotels a lot due to work and pleasure and have never experienced this in my 60yrs.
