Hyatt Place Colorado Springs Downtown

Pool and jacuzzi were a good temperature, and clean. Breakfast was nice.

The only reason we picked this hotel was to use the pool and hot tub after a long day of traveling. After we checked in and got changed we went down to use the pool to find out the pool area was closed for the entire stay. No one advised us of this. I advised them and they did not offer anything. Next morning the breakfast was a disaster. Ran out of food and utensils. Also the toaster was broken. Horrible experience not to mention it did not state you had to pay to park. Will never return to this location.

Fairly new hotel. Rooms spacious. Big issue—valet parking at $29/day! City parking across street but did not see anything about this on website.

We did valet during our stay, which Expedia valet prices not the same as on site but other than that everything was good the gym was working properly. We also got in a hot tub and Danielle was very nice and helpful at the Front Desk

The staff were absolutely amazing! The hotel was clean and beautiful! The pool area and hot tub area were clean and was wonderful for our family of 6. The night time manager and employee were so kind and so accommodating. I’ve never had hotel staff ever be so kind and as accommodating and they were! The breakfast in the morning was so nice and clean, food tastes great! The room itself was the perfect size and had everything we needed. The only thing that wasn’t the best was the parking, we didn't have the fund to pay for the parking the Hotel had so it was a struggle to find street parking. But other them that our stay was amazing, comfortable and the staff was amazing! Definitely would stay there again! Highly recommend this hotel!

Only one slow elevator working. Otherwise great stay. Great breakfast!

Advertise heated pool. Water was COLD Refrigerator did not work

Entrance to the hotel was confusing on first arrival. Also there ws a light sensor that repeatedly turned lights on during the night. A sign about how to disable this would have been useful

The property is very clean and in very good shape. Note - unless you want to park a block away, there is only valet service available.

Pool and jacuzzi smelled. Needs better clean of pool and jacuzzi.

Very clean

The room was clean and staff was friendly

Danielle at the front desk is very helpful and kind. The room and bathroom are spacious and very clean.

The room was very visibly dirty. Our pull out couch bed didn't have any bedding on it.

Not very clean and felt very messy. Breakfast area was small for the amount of guests and dirty. Pool was small and too cold.

The property itself was great! Clean, comfortable, nice and helpful staff! Decent breakfast too. The parking garage is across the street, there are no carts to haul your luggage through a parking garage, down an alley across the street to check in on the 2nd floor of the Hotel. Quite inconvenient and sooo many sketchy, drugged out weirdos in that area. It’s sad to see Colorado Springs go downhill.

Great hotel! Super clean facility and friendly staff. Well-appointed rooms and common areas. Will definitely stay here again when in the area.

Staff was very friendly and accommodating. The location is very convenient to walk to restaurants and stores. The bathroom wasn't as clean as it could be- hair on the floor and the shower curtain is way to short so water gets all over the floor.

Easy access. Great staff. We got locked out of the room for two hours bc the lock ran out power. We had to wait on a regional manager and an engineer to let us in. Kids had to sleep in the lobby during this time after a long day out. Shower clog caused overflow. Rooms were not prepared on one of the nights with beds not done and dirty glasses not removed and replaced. Loud location with sirens and a lot of loud activity right next to the hotel the first two nights out of the three nights we stayed here. Poor choice of breakfast items, where items were not refilled on time.

The room was absolutely spotless. The staff were very friendly and accommodating, and helped me relax during a difficult time!

Main complaint- it was very loud at night- the street traffic kept us up till after 2am - we stayed

The room was great and clean. The beds were so uncomfortable however.

Great bed. Huge room. Clean and comfy. Perfect downtown location by shopping and restaurants.

View outside the window was a brick wall. Mattresses were extremely worn out and uncomfortable. On the plus side, breakfast was good.

I enjoyed my stayed at the property. I got the room at the high floor with a view of mountains.

Our bed didn’t seem to be in good condition in the middle of the mattress had a dip which caused a lot of uncomfort

Had an issue as we walked into the room and the automatic blinds were very worn and trashy. Floor was dirty like it had not been vaccuumed. Beds were comfortable though.

So this is a very odd hotel. There is no ground floor lobby and the area it is in is across from the bus station - which means it can get a little dicey at night. A few thoughts and tips - 1. There is NO signage showing you where to go to check in. Like - zero. We drove around the building for 20 minutes trying to figure out where the lobby was. You need to go in the valet entrance to access the lobby after 10pm when the outside door to the elevator area is locked for the night (with no access due to the area surrounding the hotel). No matter what time - lobby is on 2nd floor. 2. You don’t have to valet. We chose to park on the street and spent about $10 total over 3 nights rather than $100 total to valet. The spots are literally right outside the door. 3. You MUST have a key to access the elevator area or the elevator itself. Plan accordingly. 4. Christian in the valet team was AWESOME and helped us immensely. 5. Don’t expect much help from the night staff if issues. They were not real sure what was going on from my experience. 6. I emailed the GM with my concerns but never hear a peep. 7. The room was very nice but everything was very cheaply made. Bed was fine but definitely older mattress. Several outlets by the bed were broken. Sofa was a rock. All in all we had a wonderful trip but for the money and hassle of no ground floor lobby entry and the no access from the outside after 10 pm, we would definitely choose to stay elsewhere. Thanks for reading.

Nice place good location. The mattress definitely needs replacing. Nice room overall.

This is a modern hotel in a great location downtown. We had a wonderful view of the city. My only complaint was that the bed was super soft. Not my preference. We only stayed one night. Didn’t use much of the hotel other than the room. I would stay here again.

Very clean. Staff was great - helpful and friendly. Rooms were spacious. Well managed property. Good breakfast options.

Night desk staff was rude and short. Ordered food and French fries were frozen after was told fryer was down and had to bake them. No refund offered. Room was clean, excellent housekeeping! Bed was old and when sat it laid on it deflated to the bed rails. Not Hyatt expectations. But everyone has an off day!

Staff was great to deal with at check in and accommodated a late check out as we were moving slow and had a flight later. Highly recommend for next time

Danielle was AMAZING!!! She was professional, courteous and went out of her way to make sure we had the best get away possible.

Staff was terrible. Very rue on check in and morning after check in!

Picked a room with double queen beds and a sofa bed. Checked in and tried to confirm my reservation was correct. Front desk attendant mentioned a single queen. I told him my reservation was for two queens. Tried to show him my reservation but it didn’t matter. Proceeded to take luggage upstairs…. This was all after 11 pm since we were traveling. Room only had a single king bed. Called back downstairs and was told to exit the existing room immediately and not disturb it. Had to go backstairs and get new keys for the room that I had reserved. Room ended up being 4 rooms down front the original wrong room. I have a partially torn Achilles tendon and did not appreciate the mix up. We had to pack up and bring luggage all down and then back up. Zero customer service. On another note our valet was great!

I wasn't sure at first if I wanted to book this hotel as I just stayed at another Hyatt and had a not so great experience but, I'm glad I did after all. This Hyatt was clean and updated. I felt comfortable and safe. The staff was friendly and helpful. I highly recommend!

Great service! The receptionists were friendly and welcoming! The valet people were wonderful too!

They did an amazing job accommodating a family of five with three small kids. The room was extremely clean, as was the rest of the hotel. Breakfast was new each day with gave a nice variety for kids to choose from. The valets service was amazing and so quick. The front desk ladies were extremely helpful!

I am an early riser and enjoyed visiting with Austin the front desk clerk while drinking my morning coffee. A very personable young man and a credit to your organization. Danielle was also very helpful upon check in and assisted us with the tv controls. She made us feel right at home and was knowledgeable of the local history and amenities. A very enjoyable stay.

Great location in downtown Colorado Springs.

Loved the rooms and cleanliness. Location downtown to everything. The parking garage/homeless traffic was heavy across street of hotel. I’d recommend using the valet service. Nothing at fault of hotel, hotel itself was top notch

Very clean room and bigger than expected for the price. No free parking but even the paid parking makes the overall price comparable to other hotels. Located IN downtown Colorado Springs, there's a lot to do that is in walking distance. You do need to walk by the bus station and a variety of people when you leave the property so walking downtown here is not for the feint of heart.

Great bed. Huge room. Clean and comfy. Perfect downtown location by shopping and restaurants.

Good place for the price. Very central to downtown Colorado Springs. Property was quiet and clean.

Great location to explore Colorado Springs.

Great location

I chose this hotel because of the close proximity to tons of restaurants within walking distance. I did not realize it was directly across from a Metro bus station. We ended up going out of our way to try to avoid walking right in front of it because homeless and drugged out people hang out there. The location of the hotel ended up being a bit undesirable simply because of that but the hotel itself is great. The staff was awesome, the room was super clean and quiet, it didn't have the annoying AC that cycles on and off. More than once while waiting to cross the street we encountered people out of their mind holding conversations with themselves. I wouldn't stay here again but only because of that. If you're simply coming in to park and stay and not be out and about encountering people like that then it's really a great hotel to stay at. The breakfast was just okay. It was free, and to the "free" standard. Thin bacon, fake tasting eggs. Still better than nothing though. My daughter loved the pancakes. There's several options - meat (sausage or bacon) and eggs, yogurt, breads, some fruit. Again, better than nothing. Zero complaints about the staff or quality of the room or cleanliness. The guys working valet were very nice as well.

The property itself was great! Clean, comfortable, nice and helpful staff! Decent breakfast too. The parking garage is across the street, there are no carts to haul your luggage through a parking garage, down an alley across the street to check in on the 2nd floor of the Hotel. Quite inconvenient and sooo many sketchy, drugged out weirdos in that area. It’s sad to see Colorado Springs go downhill.

Great location in downtown colorado springs, several retail and restaurants are within walking distance! Valet is optional but a great addition to the property however street parking was cheap and easy!

The only negative was the breakfast food was ice cold at 7:00 am( start of breakfast)- eggs, oatmeal, sausage, etc. the hot items were out on the warmer, but like they were just put there.

Great location in a nice downtown neighborhood. With a 2nd floor lobby, my first impression was not that positive but once upstairs iI found it was spacious, secure and clean. The pool and exercise facilities were good. I picked this hotel because I was on a long trip and wanted to have laundry facilities to minimize my luggage. Food and beverage selections were limited: premix cocktails and only white wine.

The location for visiting Colorado Springs is great with the downtown eateries within walking distance. The hotel is nice too. Breakfast was just ok and the $32/day parking charge was expensive.

My hubby stayed for business. The hotel itself no complaints. Great location but the food options at the hotel was subpar. But lots of options nearby.

This hotel has the BEST showers I've ever had in a hotel! The rooms were large and well appointed with amenities. The breakfast offering was average at best. The staff is great. Downsides, this hotel is across the street from the bus depot so there were a lot homeless around. Plus though it's next to great climbing gym

The worse breafast possible.

Nice property. Kitchen was down so no food was available for dinner. Had a nice free breakfast in the morning. Overall, good stay.

There was a breakfast buffet in the morning. It was OK just a little hectic. I feel like there were more people than staff as well as they ran out of food.

Had one bad experience with employee who said she was to busy to make some food for us but they said the kitchen was open

Very good breakfast!