Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in is available for a fee, subject to availability, and late check-out incurs a fee of MXN 350, also subject to availability.

What is the hotel's location in relation to key landmarks?

The hotel is located in Cancun's Alfredo V. Bonfil area, approximately 10.4 miles from Delfines Beach and 14.1 miles from La Isla Shopping Mall. It is also within a 15-minute drive of Moon Palace Golf Club and Xoximilco.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is accessible from 7 AM to 9 PM. The pool is seasonal and may be subject to availability.

Villa Palmeras - 3 Star Hotel in Cancun

Average nightly price at Villa Palmeras by month, last 12 months (USD)
Month	Average price
January	US$49
February	US$51
March	US$48
April	US$50
May	US$44
June	US$42
July	US$48
August	US$54
September	US$47
October	US$43
November	US$48
December	US$57

What guests think

Across the reviews, travellers describe Villa Palmeras as a quiet, budget-friendly stop near Cancún Airport, with attractive gardens, a pool, and generally clean, simple rooms, but a remote setting and limited on‑site staffing.

Guests often praise the friendly service, easy code-based check-in, and the on-site restaurant, which many find tasty. Common drawbacks include hard-to-find, poorly lit access roads with little within walking distance, a basic or occasionally unavailable breakfast/restaurant service, intermittent in‑room Wi‑Fi and TV issues, and occasional pool closures. Overall, Villa Palmeras suits short, quiet layovers more than sightseeing stays in Cancún.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests like the gardens, pool, games area and secure parking, and appreciate having an on-site restaurant. There is no elevator, and at times the pool or other services are closed or limited outside operating hours.

Related guest reviews

8

Sonia

24 Jul 2025

·

Stayed 1 night

There is no elevator so it was inconvenient to roll our luggage upstairs. The area is secluded and there is nothing walking distance. Luckily, their restaurant offers good options and is reasonably priced.

10

Dorit

4 May 2024

·

Stayed 1 night

The Restaurant was very good. Not so good was, that the pool was closed.

8

Patricia

1 Nov 2025

·

Stayed 3 nights

Nice place for a few days. Clean snd convenient to airport. Pool area was nice and the secured parking was great. Very responsive staff.

10

alexis

15 Apr 2025

·

Stayed 1 night

Property Is jus as gorgeous in person and so easy to access everything. Very peaceful and games around were good! Also 9 minutes from the airport!

8

Natalie

10 May 2025

·

Stayed 1 night

We opted for room 7 and I wouldn’t stay anywhere else. It’s on the second floor and is in a circle pplop out with a view of the oool and full windows of natural light. The bed is the showcase. A poster bed on a pedestal with flowing surrounding curtains. Loved it. Important to note this hotel has no elevator and is a virtually staff free hotel. You’ll get a code to enter, save it as it’s the same code for door to the suite. No staff on site till breakfast. Breakfast starts 730 and was good. Started the morning treading in the pool and ended in the hammock. Will note this location and repeat.

8

Leanne

6 Feb 2026

·

Stayed 2 nights

Beautiful pool area and grounds

10

Carmen

26 May 2025

·

Stayed 1 night

Overall good place with restaurant and pool !

6

Jeri-Lynn

4 May 2024

·

Stayed 1 night

Stayed for one night. It seems it’s kind of in the middle of nowhere, with nothing really walkable. There’s no restaurant or bar, and the pool was drained when I was there. The continental breakfast was marginal- two pieces of toast, some fruit with a bit of yogurt, Tang. It’s a cute little hotel though, and staff was friendly. The room was clean enough with free bottled water and good AC.

8

Khalil

15 May 2025

·

Stayed 1 night

Property is well maintained. Instructions to reach and find the way in were very clear. There's also a mini restaurant inside. I will just caution that the safest way to reach this property is to take a taxi that drops you at the entrance.

10

Taylor

29 Sept 2025

·

Stayed 1 night

This is an incredibly convenient place to stay if you need a night close to the airport. Everything is clean, convenient, and friendly. Pool was a perfect temperature and the food is good. Thanks!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews note clean rooms and tidy grounds, but there are repeated complaints about stained linens, musty or chemical odors, mold, or pests.

Related guest reviews

8

Giany

9 Feb 2026

·

Stayed 1 night

Very tidy and clean room. Surface was small. Breakfast was correct, staff was very nice. The most important point is that the hotel is close to the airport and 100% autonomous check-in/out. You can litterally arrive anytime and they provide you with all the codes to access the building/parking, makes it very convenient.

2

Filipe a

9 Apr 2025

·

Stayed 1 night

Hotel horroroso. Cama cheirando mal Travesseiros velhos e sujos

Translate

2

kendra

15 Nov 2025

·

Stayed 1 night

Dirty qtips on floor. No pillow cases on bed. No washcloths. No hair dryer. No hand towels. No available staff. Didficult getting i. Building.with code.

10

elizabeth

17 Nov 2025

·

Stayed 1 night

The room was clean. A/C anf a fan working great. Although there was no reception it was fast and easy to get in the room. It is close to the airport. The restaurant is a great amenity. The food was good and a good selection. If you're looking to rest this is the place.

10

Loyda

11 Nov 2025

·

Stayed 1 night

I was surprised to see how beautiful this hotel is. Large, clean room with all the amenities. I would stay there again for sure.

2

Mariam

7 Jan 2025

·

Stayed 1 night

The room had fleas. I was bitten multiple Times the light the one night I was there. I then flew out home and brought them with me. Those damn fleas flew with me. Stay here at your own risk. I needed for one night before my flight and I regret staying here so much. I wouldn’t have minded the digital check in, the ghost like house with no one around, the worn out and dingy rooms and bathroom if it wasn’t for fleas infestation. What a nightmare!!

2

Monica

15 Jul 2025

·

Stayed 1 night

I checked into to this facility and check in was great everything was done virtually. We walked into our room and the room smelled like raid and there was mold beneath the AC. I left and booked another property the raid smell was strong. Since there is no one at the property I was unable to make a complaint.

6

Donna

1 Jul 2025

·

Stayed 1 night

The property is hard to find. The room had no phone. The room itself was clean but the sheets had stains. The bathroom was clean except the showerhead was old and dirty. No wash cloth.

2

Jennie

19 Mar 2025

·

Stayed 1 night

Si pueden evitarlo, mejor. Lejos, inseguro, no tan limpio, baño está súper sucio, tienen una fuga de agua y no les importa. Cero cómodo!! Arrepentida por ahorrarme 1000 pesos

Translate

6

Sandra

24 Feb 2024

·

Stayed 1 night

Grande chambre. Literie moyenne, draps humides, serviettes élimées. Propreté ok (mais tout est vieillissant). Service moyen. Assez calme la nuit. Pas de restauration mais possibilité de se faire livrer type ubereat et de manger dans la salle collective. Ça va pour une nuit, c'est à environ 7 km de l'aéroport...

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are simple—some spacious and comfortable with pool views—but amenities are basic (often no fridge or kettle), soundproofing is thin, and in‑room Wi‑Fi and TVs can be unreliable; a few rooms have no windows.

Related guest reviews

8

Giany

9 Feb 2026

·

Stayed 1 night

Very tidy and clean room. Surface was small. Breakfast was correct, staff was very nice. The most important point is that the hotel is close to the airport and 100% autonomous check-in/out. You can litterally arrive anytime and they provide you with all the codes to access the building/parking, makes it very convenient.

6

AURORE

11 Nov 2024

·

Stayed 2 nights

Nous avons eu un lit 130 max pour deux c’etait limite. Un matela tres mou, le pommeau de douche avec trop de calvaire. Du coup les jets partait dans tout les sens. Tres bruyant pas assez insonorisé.

Translate

6

Glenys

13 Feb 2024

·

Stayed 1 night

Pros: the bed was comfortable. The air conditioner worked, albeit a little noisy. Lots of hot water and a spacious room. It was a ground floor room with a small patio and really lovely grounds. I enjoyed breakfast. Cons: My room was definitely showing its age. The furniture had lots of nicks and dings. The air conditioner was a little noisy but didn’t interfere with my sleep. Linens were certainly showing their age. The security lock was broken on my door. The cheapest sort of locking door knob didn’t inspire much confidence. And the blinds on the patio doors did not meet in the middle so quite easy for someone to see inside the room if strolling around the grounds. Hard to find and not a walkable neighborhood.

4

Paige

2 Apr 2024

·

Stayed 1 night

The WiFi in our room did not work, nor did the tv. We asked for some assistance but was just told it does not work. If you're going to be checking in at night, eat before you come. We arrived around 10:00pm and had no options for food. Couldn't get Uber eats because outside food is not allowed and the WiFi didn't work to look it up anyway.

6

Cristina

3 Aug 2024

·

Stayed 1 night

It is a small property with limited entertainment available. There isn't anything within walking distance and you can't bring outside food in. They do have a very small restaurant that has decent food. They advertised a bar but i didn't see it in operation. The place is outdated. Television remote codes didn't work. I only stayed a night and left early so i didn't notify staff of any issues.

6

Jennifer

8 Mar 2024

·

Stayed 4 nights

Lovely outside area, the rooms are OK. WiFi isn’t great in the rooms, I would stay again mainly because there aren’t mini fridges and they wouldn’t let me eat food in the room.

8

Bernard

19 Nov 2024

·

Stayed 1 night

Nous regrettons beaucoup d’avoir eu une chambre sans fenêtre !!! C’est la première fois que cela nous arrive en 40 ans de voyage.

Translate

6

Weronika

24 Nov 2025

·

Stayed 1 night

Buen hotel pero con una gran cantidad de cosas que podrían mejorar. 1. El wifi no funciona en la habitación (estuve en la habitación número 3). Lo intenté en múltiples dispositivos sin éxito 2. Es imposible tener completa oscuridad para dormir debido a las luces exteriores que dan al balcón y por la falta de cortinas que cubren enteramente las ventanas. 3. La señal de la televisión va y viene por lo que se hace difícil ver una película o serie. Cosas positivas 1. El staff 2. El restaurante que tiene comida muy buena a muy buen precio 3. Tamaño de la habitación

Translate

6

Jennifer

25 Dec 2025

·

Stayed 1 night

Everything was ok Tv got fixed Pool was fine Out of the way for walking to anything

2

Ida

13 Nov 2025

·

Stayed 1 night

Forferdelig plassering og ekstremt lytt. Hotellet ligger rett ved en gård av noe slag med en hane som begynner å gale i ett sett fra kl. 04.00. Vi er veldig glad vi bare hadde booket en natt her.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, and code-based self check-in works well for many. Limited on-site presence—especially at night—and slow or no responses at times can make resolving issues difficult.

Related guest reviews

2

Hairol

10 Sept 2025

·

Stayed 4 nights

We had to leave the hotel the next day. We didn't even sleep the second night of our stay... you have no one to talk to about problems...

8

Giany

9 Feb 2026

·

Stayed 1 night

Very tidy and clean room. Surface was small. Breakfast was correct, staff was very nice. The most important point is that the hotel is close to the airport and 100% autonomous check-in/out. You can litterally arrive anytime and they provide you with all the codes to access the building/parking, makes it very convenient.

8

Katrinka

10 Feb 2025

·

Stayed 1 night

This is a stunningly beautiful setting! And the instructions for access were very good. Our only hesitation to stay again is because there’s no one on staff and available. Someone was having an intense and very loud encounter for almost an hour at 4 am and we had no recourse available to deal with it.

2

Ximena

12 Nov 2025

·

Stayed 1 night

I was trapped and crushed by the parking lot door and almost broke my ribs. I reported the incident through the WhatsApp number provided, but I never received a response or any sign of concern. The door requires urgent repair, as it poses a serious safety risk and could lead to a tragic incident if not addressed promptly.

8

Leslie

27 Dec 2025

·

Stayed 1 night

The room was clean. It would have been nice to have a bathmat. There was a weird smell coming in from the balcony, so we kept the door shut between the bedroom and the bathroom area. The fan didn't work. Virtual entry was easy and communication was excellent. The food at the restaurant was very good, but a little pricey. Overall, a nice stay for an airport layover.

10

DAVID

7 Aug 2023

·

Stayed 4 nights

A very friendly environment. Good services and the manager David, helped us alot to overcome language difficulties because we don't understand Espanola. He helped with the area information and getting us a Taxi within minutes any time we needed. I highly recommend this property.

10

Myroslav

19 Oct 2025

·

Stayed 1 night

Check-In process was very easy as everything was done through WhatsApp. Room was clean and had a great view of the backyard pool. The food available at the restaurant downstairs was some of the best we had in Cancun. Exceptional service!

8

Saray

3 Aug 2025

·

Stayed 1 night

Afuera de la propiedad está solitario y obscuro. No tuvimos contacto con ninguna persona del hotel. Hicimos check in y check out solos, sin que nadie estuviera presente.

Translate

10

jeffrey

20 Dec 2024

·

Stayed 1 night

Second time here . Love this place . Staff were great. David the manager is awesome

8

Lief

23 Jun 2025

·

Stayed 1 night

I recently stayed at Villa Palmeras while traveling from Canada to Holbox. We needed a couple of affordable rooms for a night before traveling on the next day. I was a bit concerned during the taxi ride there that I'd made a mistake as the hotel isn't in an area I would expect. However once inside the gates I was immediately relieved to be in a beautiful gardened space that felt like an estate or manor. The rooms and beds were wonderful and clean, the food was good and the service pleasant. It is a bit unusual because accessing the grounds and rooms is all digital with access codes, no keys and there is no traditional front desk with a concierge. However everything I needed or asked for (including an affordable shuttle to and from the airport) was arranged remotely via WhatsApp. I will stay again and would recommend Villa Palmeras for a lay over or if you're traveling by car. It is not near a beach or a shopping district so I wouldn't recommend as a vacation hotel unless you have a car to get around or don't mind taxiing to see the sights of Cancun.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for the airport but remote, hard to find, poorly lit at night, and not walkable to shops or attractions; several guests felt the surrounding area seemed unsafe.

Related guest reviews

8

Giany

9 Feb 2026

·

Stayed 1 night

Very tidy and clean room. Surface was small. Breakfast was correct, staff was very nice. The most important point is that the hotel is close to the airport and 100% autonomous check-in/out. You can litterally arrive anytime and they provide you with all the codes to access the building/parking, makes it very convenient.

8

Sonia

24 Jul 2025

·

Stayed 1 night

There is no elevator so it was inconvenient to roll our luggage upstairs. The area is secluded and there is nothing walking distance. Luckily, their restaurant offers good options and is reasonably priced.

8

Liliana

29 Jul 2025

·

Stayed 1 night

Me gustó mucho el lugar, la limpieza y el espacio, es un lugar muy lindo, pero está en una zona deshabitada, muy alejada. Si solo lo usas para dormir cerca del aeropuerto fuera de eso no recomiendo en esa zona. También tuvimos algunos problemas para entrar y como todo es automatizado no había personas para atendernos… entonces tuvimos algunas complicaciones menores que podían resolverse más rápido si hubiera personal.

Translate

4

Mcstanley

27 Mar 2025

·

Stayed 4 nights

I would not recommend this property at all. The location is terrible due to the fact it’s far down the beaten path & little to no outdoor lights. What’s worse is the fact that the entering the property is such a hassle and very often times other guest struggle to enter because there is a code to input that takes time to learn. Also even more terrible is the fact Taxis consider this property terrible to get to as well because it’s so near seemingly near the countryside

6

Jennifer

25 Dec 2025

·

Stayed 1 night

Everything was ok Tv got fixed Pool was fine Out of the way for walking to anything

6

aida

19 Feb 2026

·

Stayed 1 night

El lugar en que esta no se ve muy seguro para llegar

Translate

10

EARL

29 Nov 2025

·

Stayed 7 nights

IT WAS QUIET AND PEACEFUL OFF THE BEATEN TRACK CLOSE TO AIRPORT AND MAJOR HIGHWAY Nice Time Relaxing

8

Vanessa

24 Jul 2025

·

Stayed 1 night

The property was isolated far from shops.

6

Mateo

7 Jan 2025

·

Stayed 2 nights

Un sitio bonito, en una ubicación incómoda. La vías para llegar al sitio están en un mal estado, y la zona es muy sola, da miedo la entrada de noche. Una vez dentro el sitio es muy bonito y acogedor.

Translate

6

FRANCISCO

23 Nov 2025

·

Stayed 1 night

Out of the way location, roads dark, bad getting there, no staff on site

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Many guests enjoyed the on-site restaurant and found the food tasty, but breakfast is basic and hours are limited; the restaurant is sometimes closed (e.g., Sundays), and outside food may not be allowed.

Related guest reviews

10

Michael

30 Jan 2024

·

Stayed 1 night

Great Hotel Staff was excellent Clean Quiet Limited on the food at the restaurant. Nothing within walking so you have to eat at the hotel and they didnt have anything on the menu.

4

Paige

2 Apr 2024

·

Stayed 1 night

The WiFi in our room did not work, nor did the tv. We asked for some assistance but was just told it does not work. If you're going to be checking in at night, eat before you come. We arrived around 10:00pm and had no options for food. Couldn't get Uber eats because outside food is not allowed and the WiFi didn't work to look it up anyway.

6

Bryon

28 Oct 2024

·

Stayed 1 night

The hotel restaurant is closed on Sundays. Outback cab driver type us a message upon arrival “it’s not safe here” in English- there was ACTUAL bloodstains on sheets on bed

10

Hilary

30 Mar 2024

·

Stayed 1 night

The customer service was great! A little disappointed that there wasn’t food available on a Sunday afternoon but was able to Uber Eats.

10

Elizabeth

22 Apr 2025

·

Stayed 1 night

Una excelente experiencia , todos nos agrado. La comida en el restaurante muy bien

Translate

10

Myroslav

19 Oct 2025

·

Stayed 1 night

Check-In process was very easy as everything was done through WhatsApp. Room was clean and had a great view of the backyard pool. The food available at the restaurant downstairs was some of the best we had in Cancun. Exceptional service!

10

Nafiz Imtiaz

12 May 2024

·

Stayed 4 nights

This was a great place for our stay at Cancun. We stayed for 4 nights here, the price was affordable, staff was friendly, parking was easy. Food was great as well, in fact we had two of our dinners here as well. Rooms are nice and clean and well maintained. All in all, a great place for the price. Few areas of improvement 1. We weren't able to use the pool during our stay as it was being renovated, so that was something of a bummer. 2. They charge you extra for eggs in Breakfast, which was really weird to me. Most of the hotels I have stayed in my life would provide eggs, with bread/waffles, but not here. I would suggest them add a few dollars to the daily rate, instead of asking customers to pay for eggs daily, lol. 3. If anyone wants to feel the vibe of nightlife of Cancun, this place is pretty far away from hotel zone and downtown as well. For us, it wasn't an issue but for some people it might be. Overall,I would recommend Villa Palmeras to my friends and if I am back in Cancun again, might consider staying here again.

8

Rodney

3 Jul 2025

·

Stayed 1 night

It is a wonderful property for the price. Food is very good. With the automated system they have there is no way to get water or coffee outside of operating hours.

10

Rob

23 Mar 2025

·

Stayed 2 nights

Great place to stay, glad there is a restaurant in the hotel. Pool and amenities are great and conveniently location close to the airport. No surrounding restaurants close by.

10

Taylor

29 Sept 2025

·

Stayed 1 night

This is an incredibly convenient place to stay if you need a night close to the airport. Everything is clean, convenient, and friendly. Pool was a perfect temperature and the food is good. Thanks!

Was this helpful?

AI-generated summary based on recent guest reviews

Villa Palmeras

Prices for Villa Palmeras

Monthly average prices

About this property

Location

Room options

Family Room

Junior Studio Suite

Standard Double Room

Superior Room

Standard Room

Guest reviews of Villa Palmeras

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Villa Palmeras

Business details