Sun Palace - All Inclusive Adults Only
US$575
/ night
Avg. for November
Prices for Sun Palace - All Inclusive Adults Only
Select dates to see prices and availability
US$575
/ night
Avg. for November
Monthly average prices
Nightly prices at Sun Palace - All Inclusive Adults Only average US$334 in the cheapest month (August) and US$594 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$564 |
| February | US$594 |
| March | US$536 |
| April | US$458 |
| May | US$431 |
| June | US$400 |
| July | US$360 |
| August | US$334 |
| September | US$352 |
| October | US$542 |
| November | US$575 |
| December | US$548 |
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Nov · US$575
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Most expensive: February (~US$594)
Cheapest: August (~US$334)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a sauna, and a fitness center.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a sauna, and a fitness center.
Business amenities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Grab dinner at La Tratto, a restaurant that specializes in Italian cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.
Rooms
Make yourself at home in one of the 247 guestrooms featuring free minibar items and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Location
With a stay at Sun Palace Cancun - Adults Only - All-inclusive in Cancun (Zona Hotelera), you'll be a short 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within 2 minutes by car from Delfines Beach.
What's nearby
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(0.2 Miles)
Nichupté Lagoon(0.5 Miles)
Arrecife de Puerto Morelos National Park(1.1 Miles)
El Rey Archaeological Zone(1.1 Miles)
Iberostar Cancun Golf Course(1.1 Miles)
Delfines Beach(1.2 Miles)
Maya Museum of Cancun(2.4 Miles)
San Miguelito(2.6 Miles)
Oasis Arena(2.7 Miles)
Playa Coral(2.9 Miles)
Aquaworld(3 Miles)
Ballenas Beach(3.5 Miles)
Luxury Avenue Shopping Mall(4.2 Miles)
Riviera Cancun Golf Resort(4.2 Miles)
Kukulcan Plaza Shopping Mall(4.3 Miles)
The preferred airport for Sun Palace Cancun - Adults Only - All-inclusive is Cancun Intl. Airport (CUN)(8.1 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Boulevard Kukulcan Km 20 Hotel Zone, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park (0.2 Miles)
Nichupté Lagoon (0.5 Miles)
Arrecife de Puerto Morelos National Park (1.1 Miles)
El Rey Archaeological Zone (1.1 Miles)
Iberostar Cancun Golf Course (1.1 Miles)
Delfines Beach (1.2 Miles)
Room options
8
Superior Deluxe Ocean View Book 4 Nights, Get 2 Nights At Punta Cana
Room details
1 Extra-Large Double Bed
Sleeps 2
420 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
11
Superior Junior Suite Ocean View Two Double Beds
Room details
2 Double Beds
Sleeps 4
570 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
15
Superior Deluxe Ocean View
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 2
435 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
10
Superior Junior Suite Ocean View King Size Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
570 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
13
Superior Governor Suite Partial Ocean View King Size Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
570 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
14
Superior Two Bedroom Presidential Suite Ocean View
Room details
2 Extra-Large Double Beds
Sleeps 4
570 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
13
Superior Honeymoon Suite Ocean View King Size Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
570 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
Guest reviews of Sun Palace - All Inclusive Adults Only
9.2
Superb
Based on 1,000 verified reviews
Who stays here?
Business
0%
Couple
93%
Family
2%
Group
3%
Solo
0%
What guests think
AI-generated summary based on recent guest reviews
Sun Palace - All Inclusive Adults Only is a smaller, adults‑only beachfront resort in Cancun where guests consistently praise the warm, attentive staff, very clean spaces, comfortable ocean‑view rooms, and mostly enjoyable food and drinks in a relaxed setting.
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What guests think
Sun Palace - All Inclusive Adults Only is a smaller, adults‑only beachfront resort in Cancun where guests consistently praise the warm, attentive staff, very clean spaces, comfortable ocean‑view rooms, and mostly enjoyable food and drinks in a relaxed setting.
Common frustrations include limited dining variety for a small property and difficulty securing dinner reservations. The beach is beautiful but often has rough surf and rocks, so swimming can be tricky. Several reviews also mention persistent sales or membership pitches and restricted‑use resort credits, while pool loungers can be scarce and some areas prioritized for members. Best for couples seeking a calm, service‑focused stay over nightlife.
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AI-generated summary based on recent guest reviews
Facilities
Smaller adults‑only resort with multiple pools, a beachfront setting, nightly shows, and a well‑liked coffee shop; spa and gym are noted by some. Pool loungers can be scarce with member‑only areas; nightlife is modest and the spa can feel pricey.
Related guest reviews
10
jessica
19 May 2024
·
Stayed 3 nights
Amazing stay! Everything was above expectations. The room was great. The Food was excellent. The app let us set up our dinner reservations we used to app to order food to our room, super convenient. The shows were very exciting such high energy from all the performers. Staff was very friendly, Claudia helped get us started. We had our first ever couples massage and facials (highlight of the trip) Veronica & Daisy did wonders. The pool view was excellent as well as the entertainment, Allan was fun and hyped the crowd. Filiberto at the pool made the best Paella. We will definitely stay again and highly recommend.
Amazing stay! Everything was above expectations. The room was great. The Food was excellent. The app let us set up our dinner reservations we used to app to order food to our room, super convenient. The shows were very exciting such high energy from all the performers. Staff was very friendly, Claudia helped get us started. We had our first ever couples massage and facials (highlight of the trip) Veronica & Daisy did wonders. The pool view was excellent as well as the entertainment, Allan was fun and hyped the crowd. Filiberto at the pool made the best Paella. We will definitely stay again and highly recommend.
10
Carolina
17 May 2025
·
Stayed 3 nights
Amazing hotel, service, & food. We liked everything about this resort, and we highly recommend for couples looking for a all adults only resort. Everyone provided an excellent service, specially Ignacio swing up bar, Manual pool bar, Steven & Francisco at the Thai restaurant.
Amazing hotel, service, & food. We liked everything about this resort, and we highly recommend for couples looking for a all adults only resort. Everyone provided an excellent service, specially Ignacio swing up bar, Manual pool bar, Steven & Francisco at the Thai restaurant.
10
Anthony
13 Jan 2025
·
Stayed 5 nights
Smaller property which is nice if you dont like being around too many people. Food was great. Drinks were pretty good. Limited on top shelf liqour but had enough to satisfy me. Rooms are awesome especially the hot tub. Room service was a plus. The Thai restaurant was our favorite. Would be nice if they provided free transport to and from airport. Also to and from other resort that you get day passes to explore. Didn't like the fact we had to pay expensive taxi for that. Staff was always nice and friendly and helpful. Everything was extremely clean. Nice chill all inclusive resort. Only wish they had more bar options to hang out at night and a late night buffet. Overall expensive was nice.
Smaller property which is nice if you dont like being around too many people. Food was great. Drinks were pretty good. Limited on top shelf liqour but had enough to satisfy me. Rooms are awesome especially the hot tub. Room service was a plus. The Thai restaurant was our favorite. Would be nice if they provided free transport to and from airport. Also to and from other resort that you get day passes to explore. Didn't like the fact we had to pay expensive taxi for that. Staff was always nice and friendly and helpful. Everything was extremely clean. Nice chill all inclusive resort. Only wish they had more bar options to hang out at night and a late night buffet. Overall expensive was nice.
10
Andres
26 May 2025
·
Stayed 7 nights
As someone with OCD let me say, this place was clean, always attentive with members and non members . The attention to detail is amazing and all the pools were fun! Shout out to Jonathan, Jesus, Monica at the pool party for keeping it entertaining and doing yoga and pool Pilates for beginners! Silvio was our pool bartender and he was amazing! Jesus at Aurora was so knowledgeable about every dish! FYI the spa is awesome! Can’t wait for next vacation. Will definitely be going back!
As someone with OCD let me say, this place was clean, always attentive with members and non members . The attention to detail is amazing and all the pools were fun! Shout out to Jonathan, Jesus, Monica at the pool party for keeping it entertaining and doing yoga and pool Pilates for beginners! Silvio was our pool bartender and he was amazing! Jesus at Aurora was so knowledgeable about every dish! FYI the spa is awesome! Can’t wait for next vacation. Will definitely be going back!
10
CAIO
9 Mar 2025
·
Stayed 1 night
The experience at Sun Palace was a pleasant surprise! Extremely welcoming reception. Excellent quality room. Very comfortable bed and pillows. Wonderful food. Very attentive, friendly and welcoming staff in all areas of the hotel. The butlers were very attentive and kind. Full gym and spa, truly a quality differential. Wonderful beach. Everything was charming. Unforgettable experience Weak points: They didn't give us a room upgrade or a late check out! They claimed high occupancy.a Benefit from VIP clients expedia.
The experience at Sun Palace was a pleasant surprise! Extremely welcoming reception. Excellent quality room. Very comfortable bed and pillows. Wonderful food. Very attentive, friendly and welcoming staff in all areas of the hotel. The butlers were very attentive and kind. Full gym and spa, truly a quality differential. Wonderful beach. Everything was charming. Unforgettable experience Weak points: They didn't give us a room upgrade or a late check out! They claimed high occupancy.a Benefit from VIP clients expedia.
10
Kandace
10 Feb 2023
·
Stayed 5 nights
Just returned from a wonderful week at Sun Palace and I am already counting down the time until I can go back. The resort was very clean and the property itself is well maintained. It is a bit smaller than other resorts I have been to. The breakfast buffet was one of the best I’ve had. There’s only 4 restaurants on site. Thai was our favorite followed by Fuego but overall the food was just okay. They have a good variety of liquor options however they don’t always display them so you have to ask for them. There is only one bar open at night. We happened to go on a busy week so we did have to wait a while to get a drink at night. The coffee shop could also use another person working especially during peak hours to avoid long wait times. Overall I highly recommend Sun Palace!
Just returned from a wonderful week at Sun Palace and I am already counting down the time until I can go back. The resort was very clean and the property itself is well maintained. It is a bit smaller than other resorts I have been to. The breakfast buffet was one of the best I’ve had. There’s only 4 restaurants on site. Thai was our favorite followed by Fuego but overall the food was just okay. They have a good variety of liquor options however they don’t always display them so you have to ask for them. There is only one bar open at night. We happened to go on a busy week so we did have to wait a while to get a drink at night. The coffee shop could also use another person working especially during peak hours to avoid long wait times. Overall I highly recommend Sun Palace!
8
thinh xuan
10 Mar 2023
·
Stayed 4 nights
Nice clean property but limited lounging chairs by pool area. The pools are small and too crowded . Spa area is coed and crowded . Didn’t like that we have to make reservation for dining. I like the walk-in system better. This is an all inclusive resort, we shouldn’t have to be limited on where we can dined. Staffs are all wonderful and friendly. Rooms are well stocked with drinks and are always clean. The ocean views are spectacular and never noisy
Nice clean property but limited lounging chairs by pool area. The pools are small and too crowded . Spa area is coed and crowded . Didn’t like that we have to make reservation for dining. I like the walk-in system better. This is an all inclusive resort, we shouldn’t have to be limited on where we can dined. Staffs are all wonderful and friendly. Rooms are well stocked with drinks and are always clean. The ocean views are spectacular and never noisy
6
Tammi
27 May 2025
·
Stayed 7 nights
My friends and i were sitting down at the pool area. There is only one waiter for the area near the quiet pool and above by the luxury area. So our drinks took forever. The pool area with the music there was absolutely not place to sit because all the other people who have places there get priority over people who vacationing. Not right!
My friends and i were sitting down at the pool area. There is only one waiter for the area near the quiet pool and above by the luxury area. So our drinks took forever. The pool area with the music there was absolutely not place to sit because all the other people who have places there get priority over people who vacationing. Not right!
10
Douglas
7 Sept 2025
·
Stayed 7 nights
Melhor impossível! O Sun Palace oferece tudo o que se espera de um resort cinco estrelas all inclusive. São quatro excelentes opções de restaurantes, três bares e um café, todos com atendimento impecável. As três piscinas estão sempre muito limpas e aquecidas. O quarto é extremamente confortável e bem higienizado. Meus cumprimentos em especial à equipe de animação da piscina (Jonathan e Jesús) e ao atendimento nos bares e restaurantes: Geraldo e Juan do Fuego, Daniela do Aurora e Eliseo do Café. Eu e minha esposa tivemos uma semana inesquecível no Sun Palace em nossa lua de mel.
Melhor impossível! O Sun Palace oferece tudo o que se espera de um resort cinco estrelas all inclusive. São quatro excelentes opções de restaurantes, três bares e um café, todos com atendimento impecável. As três piscinas estão sempre muito limpas e aquecidas. O quarto é extremamente confortável e bem higienizado. Meus cumprimentos em especial à equipe de animação da piscina (Jonathan e Jesús) e ao atendimento nos bares e restaurantes: Geraldo e Juan do Fuego, Daniela do Aurora e Eliseo do Café. Eu e minha esposa tivemos uma semana inesquecível no Sun Palace em nossa lua de mel.
10
Steven
13 Jan 2025
·
Stayed 7 nights
The best beach and beach service
The best beach and beach service
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AI-generated summary based on recent guest reviews
Cleanliness
Overall very clean and well maintained across rooms and public areas. A few guests mentioned housekeeping lapses, musty odors, or an occasional pest.
Related guest reviews
6
Luis G
16 Sept 2024
·
Stayed 1 night
Todo excelente personal y todo pero la parte de house keeping terrible
Todo excelente personal y todo pero la parte de house keeping terrible
10
Mary Jane
27 Mar 2024
·
Stayed 4 nights
Very Clean, super friendly and helpful staff
Very Clean, super friendly and helpful staff
10
James
2 Jun 2025
·
Stayed 6 nights
Everyone was extremely professional and helpful and the hotel was extremely clean!
Everyone was extremely professional and helpful and the hotel was extremely clean!
10
Steven
28 Jan 2025
·
Stayed 5 nights
Very clean.Friendly staff.
Very clean.Friendly staff.
2
Peturah
2 May 2025
·
Stayed 5 nights
Roach in our room. Limited food options, greasy, salty food. Left us bloated. Limited minibar snack options. No loungers on large balcony. Room service took 1 hour. Not a lot of activities at hotel… They are predators to new guests. They lie to get you to attend membership breakfast. Where the car salesman, get you drunk and sign you up for expensive vacation membership and refuse to let you out of the contract. Even when you try to cancel within allowable timeframe. Don’t fall for the money grabbing scam. The upgrade to Leblanc isn’t free, it’s built into your contract, if you try to cancel, that down payment is forfeited. The scam starts from the airport, just get your bags and walk straight out to your car service. None of those people in the passage way have your best interest in mind. They work for the vacation membership groups!
Roach in our room. Limited food options, greasy, salty food. Left us bloated. Limited minibar snack options. No loungers on large balcony. Room service took 1 hour. Not a lot of activities at hotel… They are predators to new guests. They lie to get you to attend membership breakfast. Where the car salesman, get you drunk and sign you up for expensive vacation membership and refuse to let you out of the contract. Even when you try to cancel within allowable timeframe. Don’t fall for the money grabbing scam. The upgrade to Leblanc isn’t free, it’s built into your contract, if you try to cancel, that down payment is forfeited. The scam starts from the airport, just get your bags and walk straight out to your car service. None of those people in the passage way have your best interest in mind. They work for the vacation membership groups!
10
Violet
26 Jun 2024
·
Stayed 3 nights
Very clean property and good service. Staffs are very nice and didnt try to sell you tour. But the food can be better.
Very clean property and good service. Staffs are very nice and didnt try to sell you tour. But the food can be better.
8
Julie Marie
28 Mar 2025
·
Stayed 8 nights
Overall our stay was good. The staff for friendly and the food was great. Our room had a bit of dust around and smelled very musty. We were not not made aware that we had VIP status and the perks that come with it.
Overall our stay was good. The staff for friendly and the food was great. Our room had a bit of dust around and smelled very musty. We were not not made aware that we had VIP status and the perks that come with it.
8
Leonardo
3 Feb 2024
·
Stayed 1 night
Piso do apartamento estava engordurado e haviam pedaços de vidro quebrado. Encontramos cabelo na área de banho.
Piso do apartamento estava engordurado e haviam pedaços de vidro quebrado. Encontramos cabelo na área de banho.
10
Jennifer N
1 Jan 2024
·
Stayed 5 nights
This was just what I needed - lounge chairs by the beach and the pools, cold drinks, and good food. I was at Sun Palace for 5 days before Christmas and had a great stay. My room was beautiful. Everything throughout the resort was spotless and attractive.
This was just what I needed - lounge chairs by the beach and the pools, cold drinks, and good food. I was at Sun Palace for 5 days before Christmas and had a great stay. My room was beautiful. Everything throughout the resort was spotless and attractive.
10
Kraig
7 Sept 2024
·
Stayed 7 nights
Loved the view/location (on the beach). The staff was very friendly and helpful. The property was well kept and had plenty of amenities. Would absolutely recommend for a couples vacation.
Loved the view/location (on the beach). The staff was very friendly and helpful. The property was well kept and had plenty of amenities. Would absolutely recommend for a couples vacation.
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AI-generated summary based on recent guest reviews
Rooms
Modern, comfortable rooms with ocean views and in‑room jacuzzis are frequently praised, with strong A/C and pleasant layouts. Some report noise from neighbors, delayed readiness or bed‑type mismatches, soft mattresses, and condensation from indoor tubs.
Related guest reviews
8
Sharon
21 Jan 2024
·
Stayed 3 nights
Great room, excellent service from the front desk to house cleaning. Drinks came quicky and were tasty. Wonderful warm service in all the dining facilities. Buffet breakfast was a great selection. We enjoyed the Trattoria the most and the pool side snacks. Spa was very pleasant but the massage certainly not the best I've ever had. Unless you're using resort credits i would skip that. Beach was clean and had excellent service as well. Nice balance between a mature crowd and some fun partiers. Convenient location to the airport. Decent food, not amazing but not terrible. The service and sunshine made up for it Bed very comfortable with nicely stocked bar and huge soaking tub and rain shower. I could hear the people walking above me and the toilet flushing early in the morning, ask for a high room if you're a light sleeper. We would recommend sun palace. Pedro, Alejandro, Javier, Jose, Jilet, Oscar... everyone was great. Thank you
Great room, excellent service from the front desk to house cleaning. Drinks came quicky and were tasty. Wonderful warm service in all the dining facilities. Buffet breakfast was a great selection. We enjoyed the Trattoria the most and the pool side snacks. Spa was very pleasant but the massage certainly not the best I've ever had. Unless you're using resort credits i would skip that. Beach was clean and had excellent service as well. Nice balance between a mature crowd and some fun partiers. Convenient location to the airport. Decent food, not amazing but not terrible. The service and sunshine made up for it Bed very comfortable with nicely stocked bar and huge soaking tub and rain shower. I could hear the people walking above me and the toilet flushing early in the morning, ask for a high room if you're a light sleeper. We would recommend sun palace. Pedro, Alejandro, Javier, Jose, Jilet, Oscar... everyone was great. Thank you
10
Kyle
30 Jul 2024
·
Stayed 4 nights
First time staying in Cancun Hotel Zone. We had “basic” room and thought it was excellent. Liked that everything was in one building. Pools overlooking beach were amazing. Beach was clean but couldn’t get in water b/c of boulders and waves. Food was excellent at every restaraunt.
First time staying in Cancun Hotel Zone. We had “basic” room and thought it was excellent. Liked that everything was in one building. Pools overlooking beach were amazing. Beach was clean but couldn’t get in water b/c of boulders and waves. Food was excellent at every restaraunt.
10
Jazmin
13 Aug 2024
·
Stayed 4 nights
The property was very nice and elegant when you walk in and they greeted me with a flower. Check in was easy and same with check out. The room was amazing so beautiful and view was amazing. The bar was great and the pools great. Everything was perfect and this was our first here and we were in love.
The property was very nice and elegant when you walk in and they greeted me with a flower. Check in was easy and same with check out. The room was amazing so beautiful and view was amazing. The bar was great and the pools great. Everything was perfect and this was our first here and we were in love.
10
Isaac Reimer
11 Jul 2025
·
Stayed 5 nights
The staff was friendly and helpful. Our room was spotless and the A/C kept it nice and cool all day and night! The activity at the party pool was Excellent! Jonathan and Pedro deserve a medal for entertaining us all day!! The food was better than any resort we’d ever stayed in Cancun. We’d definitely be back!!
The staff was friendly and helpful. Our room was spotless and the A/C kept it nice and cool all day and night! The activity at the party pool was Excellent! Jonathan and Pedro deserve a medal for entertaining us all day!! The food was better than any resort we’d ever stayed in Cancun. We’d definitely be back!!
8
FRANK D
23 Feb 2025
·
Stayed 1 night
Great stay. A few items did fall short. Our room was not ready upon arrival (after 3pm) and we received 2 full beds vs the king we had reserved. The room was ready around 4:30
Great stay. A few items did fall short. Our room was not ready upon arrival (after 3pm) and we received 2 full beds vs the king we had reserved. The room was ready around 4:30
6
Julia
4 Jan 2023
·
Stayed 9 nights
We enjoyed our stay, but we will not go back to this resort. What we didn't like: 1. It was impossible to sleep in, due to noise: you hear it a lot when room service moves around furniture to clean the rooms, and they start from 8 am in the morning. You hear it more when it's a room close to you (like a vibration alarm), less when they start further away. We woke up involuntary because of room cleaning every single day. 2. Unless you go to have dinner at 6 pm or 9:30 pm, you won't get a table in the restaurants because they are above capacity. If you go anywhere at 7 pm, they'll tell you that you will have to wait at least one hour to get a table, or get room service (i.e. burgers) instead. Unfortunately, you also cannot make reservations for the restaurants, so your best bet is to eat at 6 pm or very late in the evening. We really liked the food, the hotel stuff was really friendly, the pools were nice, the rooms were well maintained and clean. However for this kind of price, we would like to have a quiet hotel room, and would like to have dinner on our schedule.
We enjoyed our stay, but we will not go back to this resort. What we didn't like: 1. It was impossible to sleep in, due to noise: you hear it a lot when room service moves around furniture to clean the rooms, and they start from 8 am in the morning. You hear it more when it's a room close to you (like a vibration alarm), less when they start further away. We woke up involuntary because of room cleaning every single day. 2. Unless you go to have dinner at 6 pm or 9:30 pm, you won't get a table in the restaurants because they are above capacity. If you go anywhere at 7 pm, they'll tell you that you will have to wait at least one hour to get a table, or get room service (i.e. burgers) instead. Unfortunately, you also cannot make reservations for the restaurants, so your best bet is to eat at 6 pm or very late in the evening. We really liked the food, the hotel stuff was really friendly, the pools were nice, the rooms were well maintained and clean. However for this kind of price, we would like to have a quiet hotel room, and would like to have dinner on our schedule.
10
Dixon
17 Nov 2024
·
Stayed 4 nights
We had the honeymoon suite, and we turn the Jacuzzi on. Well because of the heat and not having a fan the entire room was wet because of the condensation. So recommendation: have a dehumidifier or install a ventilation system above the Jacuzzi. Other than that it was an amazing experience. Will definitely come back but will book a room with the Jacuzzi outside.
We had the honeymoon suite, and we turn the Jacuzzi on. Well because of the heat and not having a fan the entire room was wet because of the condensation. So recommendation: have a dehumidifier or install a ventilation system above the Jacuzzi. Other than that it was an amazing experience. Will definitely come back but will book a room with the Jacuzzi outside.
8
Barbara
22 Jan 2024
·
Stayed 7 nights
As a VIP Expedia member we received an upgraded room to an ocean front honeymoon suite. The room was a super large with a big jacuzzi tub. We also received an extended checkout time until 2pm. Be aware the $120.00 resort credit is a bit of a scam. The food was excellent in all 4 restaurants, but if you are here for a week, with only 4 restaurants, you'll be going back twice to some..we didn't mind, but if someone is here for longer than a week, it might be an issue. The beach is fabulous; clean, white sand and fun waves to play in. If you walk down to the south end of the beach there is a little cove where you can snorkel. The resort has three pools. The best pool is reserved for the Palace Diamond members, the pool next to it is in the shade for most of the day. The third pool, the largest is the activities pool, which is loud and has limited seating. We spent our time on the beach which we loved, but if you are a pool person, this resort might not be your best choice. The staff and service were all excellent. Overall a nice experience.
As a VIP Expedia member we received an upgraded room to an ocean front honeymoon suite. The room was a super large with a big jacuzzi tub. We also received an extended checkout time until 2pm. Be aware the $120.00 resort credit is a bit of a scam. The food was excellent in all 4 restaurants, but if you are here for a week, with only 4 restaurants, you'll be going back twice to some..we didn't mind, but if someone is here for longer than a week, it might be an issue. The beach is fabulous; clean, white sand and fun waves to play in. If you walk down to the south end of the beach there is a little cove where you can snorkel. The resort has three pools. The best pool is reserved for the Palace Diamond members, the pool next to it is in the shade for most of the day. The third pool, the largest is the activities pool, which is loud and has limited seating. We spent our time on the beach which we loved, but if you are a pool person, this resort might not be your best choice. The staff and service were all excellent. Overall a nice experience.
10
Darci
27 Nov 2025
·
Stayed 5 nights
Food was fabulous, service amazing, truly great staff. The room was spacious and what a view!
Food was fabulous, service amazing, truly great staff. The room was spacious and what a view!
10
Andrey
26 Apr 2025
·
Stayed 8 nights
Exceptional service from staff, very good food, especially from all day dining in Aurora. Clean a well functioning room. Decent sound insulation. Thing to notice - very soft mattress. Still rather comfortable sleep. One thing to be aware of is that in frint of the hotel the entrance to the water can be troublesome in a presence of even small waves. The safe bay is some 15 minutes walk along the beach.
Exceptional service from staff, very good food, especially from all day dining in Aurora. Clean a well functioning room. Decent sound insulation. Thing to notice - very soft mattress. Still rather comfortable sleep. One thing to be aware of is that in frint of the hotel the entrance to the water can be troublesome in a presence of even small waves. The safe bay is some 15 minutes walk along the beach.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, attentive, and professional across pools, restaurants, and housekeeping. Repeated complaints cite pushy sales or membership pitches and occasional reservation or seating priority for members.
Related guest reviews
6
Mariam
28 Aug 2025
·
Stayed 4 nights
The staff was very aggressive and wouldn’t leave us alone
The staff was very aggressive and wouldn’t leave us alone
10
Isaac Reimer
11 Jul 2025
·
Stayed 5 nights
The staff was friendly and helpful. Our room was spotless and the A/C kept it nice and cool all day and night! The activity at the party pool was Excellent! Jonathan and Pedro deserve a medal for entertaining us all day!! The food was better than any resort we’d ever stayed in Cancun. We’d definitely be back!!
The staff was friendly and helpful. Our room was spotless and the A/C kept it nice and cool all day and night! The activity at the party pool was Excellent! Jonathan and Pedro deserve a medal for entertaining us all day!! The food was better than any resort we’d ever stayed in Cancun. We’d definitely be back!!
10
Brenda
18 Oct 2025
·
Stayed 4 nights
Everyone who works there are so friendly and extremely hard workers!
Everyone who works there are so friendly and extremely hard workers!
10
Angela
1 Sept 2025
·
Stayed 5 nights
Stayed there with the hubby. Very relaxing and quiet. Not a party scene, but they have an entertainment staff and they were wonderful. Food was amazing. Service was excellent. We will be back.
Stayed there with the hubby. Very relaxing and quiet. Not a party scene, but they have an entertainment staff and they were wonderful. Food was amazing. Service was excellent. We will be back.
10
Amparo
5 Nov 2025
·
Stayed 3 nights
Yes!! Excellent service!!
Yes!! Excellent service!!
6
William
10 Aug 2025
·
Stayed 5 nights
The best thing about Sun palace is the wait staff and bartenders, They were fantastic! The resort was clean. Food was ok. The bad part is the front desk agents are super pushy and use super pushy sales tactics to try and get you to go and try other resorts and book things. We got there and was sat down and hammered on going to a 90 minute thing. They even went so far as to call our room to remind about that, rather then checking on our stay. One lady said we had to bring each of our IDs and credit cards. It was overbearing and because of that we won’t go back. It’s sad, because we had such a great time with the waitstaff and how friendly and informative they were.
The best thing about Sun palace is the wait staff and bartenders, They were fantastic! The resort was clean. Food was ok. The bad part is the front desk agents are super pushy and use super pushy sales tactics to try and get you to go and try other resorts and book things. We got there and was sat down and hammered on going to a 90 minute thing. They even went so far as to call our room to remind about that, rather then checking on our stay. One lady said we had to bring each of our IDs and credit cards. It was overbearing and because of that we won’t go back. It’s sad, because we had such a great time with the waitstaff and how friendly and informative they were.
10
Jacob
29 Oct 2025
·
Stayed 9 nights
The room was very clean and cleaned everyday. All the staff were exceptional The beach staff who brought drinks and food were exceptional very thoughtful. From the lifeguards to each server, coming to the beach we knew we would be taken care of. Sweet and Coffee has some of the best staff each and everytime we came there the sated has a smile on their face and was willing to make the drink we wanted. Able from Trattoria was an amazing server he served us 2 times and was always pleasant to talk to -Francisco from Thai was a pleasant server always kind and at service there was never a dirty plate at our table. -Adrian from Trattoria was a very sweet server he asked about our stay and found out it was our honeymoon then made us a special dessert with our names and a heart, made our dinner that bit more special. -Brenda from front desk was always willing to help and answer any questions if we had any. She was very pleasant -Alexis: when we had a slight inconvenience he was there to make sure everything was smooth and our experience stayed top notch, we were taken care
The room was very clean and cleaned everyday. All the staff were exceptional The beach staff who brought drinks and food were exceptional very thoughtful. From the lifeguards to each server, coming to the beach we knew we would be taken care of. Sweet and Coffee has some of the best staff each and everytime we came there the sated has a smile on their face and was willing to make the drink we wanted. Able from Trattoria was an amazing server he served us 2 times and was always pleasant to talk to -Francisco from Thai was a pleasant server always kind and at service there was never a dirty plate at our table. -Adrian from Trattoria was a very sweet server he asked about our stay and found out it was our honeymoon then made us a special dessert with our names and a heart, made our dinner that bit more special. -Brenda from front desk was always willing to help and answer any questions if we had any. She was very pleasant -Alexis: when we had a slight inconvenience he was there to make sure everything was smooth and our experience stayed top notch, we were taken care
4
Brooke
23 Jun 2024
·
Stayed 5 nights
The are too sales pushy to have you become a member and even if there is bad weather and you already signed up for a tour, they will still charge you and not refund you…. Two sells pitchy shady I will never ever set foot on Sun palaces property again.
The are too sales pushy to have you become a member and even if there is bad weather and you already signed up for a tour, they will still charge you and not refund you…. Two sells pitchy shady I will never ever set foot on Sun palaces property again.
10
Todd
26 Apr 2025
·
Stayed 4 nights
We just had the best experience at Sun Palace! The staff were amazing in every way. Friendly, Respectful,Professional and the restaurants had amazing food. Entertainment was great.
We just had the best experience at Sun Palace! The staff were amazing in every way. Friendly, Respectful,Professional and the restaurants had amazing food. Entertainment was great.
10
Marcus
9 Jul 2025
·
Stayed 7 nights
I cannot say enough about this resort. My wife and I just spent a week here and we did NOT want to leave. Everyone from the wait staff, bartenders and entertainers was phenomenal top notch service. Shout out to Johnathon and his crew for making our pool days and evenings exciting and welcoming. You guys are amazing and deserve a raise! Miguel and his crew at The Bar were so attentive and had our drink orders memorized by the second day. It was our anniversary and my wife’s birthday and cleaning service brought up champagne and cute cards saying happy birthday and happy anniversary. They even brought balloons into the room on her birthday. The room service always kept the mini fridge stocked with beers, water, and soda and the room was always tidy when we returned from the pool in the evening. Room service was always prompt. No longer than 30minutes. Even when we were placing wild drunk orders at 2am. The waiters were also very aware and cautious with my wife’s food allergies. I cannot say enough good about the wait staff. They even had nesting sea turtles every night on the beach around midnight. We would bring our drinks out on the beach and watch the turtles burrow and lay their eggs. Overall wonderful experience and cannot wait to return in the near future. Thank you to everyone at Sun Palace who were part of our stay. We are truly appreciative of you all! -Marcus & Julianne
I cannot say enough about this resort. My wife and I just spent a week here and we did NOT want to leave. Everyone from the wait staff, bartenders and entertainers was phenomenal top notch service. Shout out to Johnathon and his crew for making our pool days and evenings exciting and welcoming. You guys are amazing and deserve a raise! Miguel and his crew at The Bar were so attentive and had our drink orders memorized by the second day. It was our anniversary and my wife’s birthday and cleaning service brought up champagne and cute cards saying happy birthday and happy anniversary. They even brought balloons into the room on her birthday. The room service always kept the mini fridge stocked with beers, water, and soda and the room was always tidy when we returned from the pool in the evening. Room service was always prompt. No longer than 30minutes. Even when we were placing wild drunk orders at 2am. The waiters were also very aware and cautious with my wife’s food allergies. I cannot say enough good about the wait staff. They even had nesting sea turtles every night on the beach around midnight. We would bring our drinks out on the beach and watch the turtles burrow and lay their eggs. Overall wonderful experience and cannot wait to return in the near future. Thank you to everyone at Sun Palace who were part of our stay. We are truly appreciative of you all! -Marcus & Julianne
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AI-generated summary based on recent guest reviews
Location
Quiet beachfront spot in the Hotel Zone, convenient to the airport and away from the party scene. Surf is often rough and rocky near the hotel, so safe swimming may require walking to calmer areas.
Related guest reviews
10
Robert C
26 Jan 2024
·
Stayed 5 nights
The staff was amazing. It is in the perfect location...not too far from the airport or downtown.
The staff was amazing. It is in the perfect location...not too far from the airport or downtown.
10
Kyle
30 Jul 2024
·
Stayed 4 nights
First time staying in Cancun Hotel Zone. We had “basic” room and thought it was excellent. Liked that everything was in one building. Pools overlooking beach were amazing. Beach was clean but couldn’t get in water b/c of boulders and waves. Food was excellent at every restaraunt.
First time staying in Cancun Hotel Zone. We had “basic” room and thought it was excellent. Liked that everything was in one building. Pools overlooking beach were amazing. Beach was clean but couldn’t get in water b/c of boulders and waves. Food was excellent at every restaraunt.
8
Bruce D
6 May 2024
·
Stayed 4 nights
Location was great.
Location was great.
6
Lois
15 Jan 2023
·
Stayed 19,368 nights
The property itself is on a beach that is almost unwalkable throughout most of the day. That was a disappointment. The food was above average, if not excellent, at some of the restaurants. In particular, the Italian restaurant with our server, Aron, was superb. (However the check-in process with the hostess was ridiculous. The only restaurant where you had to wait 15 minutes to be told there was a 30-minute wait.) Fuego restaurant is excellent as is the Thai. The mexican dinner was awful with a very limited menu. The breakfast buffet was good, not great, but Mario made the experience feel special! Upon arrival and after check-in, the tour desk (which is really the timeshare-like membership sales staff) approached us. We did not know this property had a "caste system" with the different color wristbands telling the staff if you were high enough to get their service. If you had a black wristband on, you were given all access and the best seats for dining. The timeshare conversation became pushy and the woman would not stop. I finally got up and walked away. It was just after we arrived and she was disrespectful of what we said. Be sure to read the fine line - they say $299 is the price but the fine print says you have to pay the additional $$ to get the discounted rate if you do a membership. Daniel on the beach was OUTSTANDING and every day he made sure we were happy with our chairs and umbrella\'s. I you want sun all day, this is not the hotel for you.
The property itself is on a beach that is almost unwalkable throughout most of the day. That was a disappointment. The food was above average, if not excellent, at some of the restaurants. In particular, the Italian restaurant with our server, Aron, was superb. (However the check-in process with the hostess was ridiculous. The only restaurant where you had to wait 15 minutes to be told there was a 30-minute wait.) Fuego restaurant is excellent as is the Thai. The mexican dinner was awful with a very limited menu. The breakfast buffet was good, not great, but Mario made the experience feel special! Upon arrival and after check-in, the tour desk (which is really the timeshare-like membership sales staff) approached us. We did not know this property had a "caste system" with the different color wristbands telling the staff if you were high enough to get their service. If you had a black wristband on, you were given all access and the best seats for dining. The timeshare conversation became pushy and the woman would not stop. I finally got up and walked away. It was just after we arrived and she was disrespectful of what we said. Be sure to read the fine line - they say $299 is the price but the fine print says you have to pay the additional $$ to get the discounted rate if you do a membership. Daniel on the beach was OUTSTANDING and every day he made sure we were happy with our chairs and umbrella\'s. I you want sun all day, this is not the hotel for you.
10
Haritha
13 Mar 2025
·
Stayed 4 nights
Property was very comfortable - beautiful view of the ocean and in a relatively quiet area within the hotel zone. Limited restaurant options since it’s a smaller hotel but a lot of variety at the buffet style restaurant and drinks overall were great! Not as impressed with the spa facilities
Property was very comfortable - beautiful view of the ocean and in a relatively quiet area within the hotel zone. Limited restaurant options since it’s a smaller hotel but a lot of variety at the buffet style restaurant and drinks overall were great! Not as impressed with the spa facilities
8
Angela
20 Nov 2023
·
Stayed 4 nights
Quieter location, conveniently located to airport.
Quieter location, conveniently located to airport.
10
Casey
3 May 2025
·
Stayed 2 nights
This resort is great if you like to be away from the crazy loud part of Cancun. This resort is very relaxing, low key, but yet still plenty to do and see.
This resort is great if you like to be away from the crazy loud part of Cancun. This resort is very relaxing, low key, but yet still plenty to do and see.
8
Robert
15 Jan 2024
·
Stayed 5 nights
You did feel safe. It is not walkable to anywhere, but we did feel safe going on our morning walks. Dining options are limited and food was only average. Italian restaurant on site was awful. Wound up eating room service that night as nothing they served was eatable. Other restaurants were okay, but not world class (as advertised) by any means. Fun place, lovely beach.
You did feel safe. It is not walkable to anywhere, but we did feel safe going on our morning walks. Dining options are limited and food was only average. Italian restaurant on site was awful. Wound up eating room service that night as nothing they served was eatable. Other restaurants were okay, but not world class (as advertised) by any means. Fun place, lovely beach.
10
Claudine
21 Apr 2025
·
Stayed 3 nights
Terrific service! What we don’t like is the front beach, it is full of seaweed kelps.
Terrific service! What we don’t like is the front beach, it is full of seaweed kelps.
10
Andrey
26 Apr 2025
·
Stayed 8 nights
Exceptional service from staff, very good food, especially from all day dining in Aurora. Clean a well functioning room. Decent sound insulation. Thing to notice - very soft mattress. Still rather comfortable sleep. One thing to be aware of is that in frint of the hotel the entrance to the water can be troublesome in a presence of even small waves. The safe bay is some 15 minutes walk along the beach.
Exceptional service from staff, very good food, especially from all day dining in Aurora. Clean a well functioning room. Decent sound insulation. Thing to notice - very soft mattress. Still rather comfortable sleep. One thing to be aware of is that in frint of the hotel the entrance to the water can be troublesome in a presence of even small waves. The safe bay is some 15 minutes walk along the beach.
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AI-generated summary based on recent guest reviews
Dining
Food is frequently praised—especially Thai, Italian, and room service—but variety is limited for a small resort and dinner reservations can be hard to get; some found quality average. A few guests reported getting sick during their stay.
Related guest reviews
8
Martin
28 Dec 2024
·
Stayed 5 nights
Hotel with all the all-inclusive service. Food was excellent in the Aurora Mexican restaurant for breakfast,lunch and dinner. Other 3 restaurants were just mediocre though. VIP perks were misleadingly advertised - provided credit to spend at the property was ultimately limited to perfume only, not the clothing is boutique shop (too late to discover this difference between verbal and printed version of the sale pitch). Otherwise our stay was great.
Hotel with all the all-inclusive service. Food was excellent in the Aurora Mexican restaurant for breakfast,lunch and dinner. Other 3 restaurants were just mediocre though. VIP perks were misleadingly advertised - provided credit to spend at the property was ultimately limited to perfume only, not the clothing is boutique shop (too late to discover this difference between verbal and printed version of the sale pitch). Otherwise our stay was great.
2
Duoachong
24 Jul 2025
·
Stayed 4 nights
Awful Experience – Avoid if Booking Through Expedia We absolutely hated our stay and will never return. If you book through Expedia, prepare to be treated like a second-class guest. The staff was rude, unhelpful, and only spoke to us when pushing their timeshare pitch. Anytime we asked for help, they told us to “contact Expedia.” Only one restaurant was open during the day, and it was terrible—bad food, almost no variety. The Italian restaurant(only dinner) was the only decent option, but you’re only allowed to reserve it once. After that, you're stuck with room service, which was sadly the best food we had. We had reliable transportation arranged (as we’ve done on dozens of Mexico trips), but the resort refused to assist us and told us to leave the area—just because we didn’t book directly with them. Don’t expect a beach: it's rocky, steep, and completely unusable. The two pools are small, and there’s zero entertainment or atmosphere. It was boring and disappointing from start to finish. Most guests had different wristbands, while ours had the Expedia logo—clearly marking us as low-priority. We understand tiered pricing, but this level of exclusion and poor service was unacceptable. After visiting Cancun, Playa del Carmen, Cozumel, Tulum, and Isla Mujeres over the years, this was by far the worst resort we’ve experienced. We’ve already warned friends and family—don’t waste your money here.
Awful Experience – Avoid if Booking Through Expedia We absolutely hated our stay and will never return. If you book through Expedia, prepare to be treated like a second-class guest. The staff was rude, unhelpful, and only spoke to us when pushing their timeshare pitch. Anytime we asked for help, they told us to “contact Expedia.” Only one restaurant was open during the day, and it was terrible—bad food, almost no variety. The Italian restaurant(only dinner) was the only decent option, but you’re only allowed to reserve it once. After that, you're stuck with room service, which was sadly the best food we had. We had reliable transportation arranged (as we’ve done on dozens of Mexico trips), but the resort refused to assist us and told us to leave the area—just because we didn’t book directly with them. Don’t expect a beach: it's rocky, steep, and completely unusable. The two pools are small, and there’s zero entertainment or atmosphere. It was boring and disappointing from start to finish. Most guests had different wristbands, while ours had the Expedia logo—clearly marking us as low-priority. We understand tiered pricing, but this level of exclusion and poor service was unacceptable. After visiting Cancun, Playa del Carmen, Cozumel, Tulum, and Isla Mujeres over the years, this was by far the worst resort we’ve experienced. We’ve already warned friends and family—don’t waste your money here.
10
Jacoba J
1 Aug 2025
·
Stayed 7 nights
Food excellent, restaurants very professional and absolutely an amazing experience how staff treated us, very unique. We had King size bed, very nice, the rooms were perfectly kept up thru our stay, and we were spoiled. Sun Palace is the best we had ever been to. Will go again for sure.
Food excellent, restaurants very professional and absolutely an amazing experience how staff treated us, very unique. We had King size bed, very nice, the rooms were perfectly kept up thru our stay, and we were spoiled. Sun Palace is the best we had ever been to. Will go again for sure.
10
Amrinder
2 Aug 2025
·
Stayed 1 night
Food was too good with a lot of options, dinning restaurants are awesome, room and bedding comfort top class, only thing is this hotel is not for party liking or vibe for younger people. It’s more of a relaxed calm and comfortable luxurious experience
Food was too good with a lot of options, dinning restaurants are awesome, room and bedding comfort top class, only thing is this hotel is not for party liking or vibe for younger people. It’s more of a relaxed calm and comfortable luxurious experience
2
Trina Ann
28 Jul 2025
·
Stayed 3 nights
We did a quick 3 night weekender. Checked in friday mid-day and went to Fuego first night. Wife woke up with projectile vomiting and it lasted 20 hours. Doctor came (at our expense) and determined the obvious. Food poisoning. Even after front desk summoned the Dr. no one checked on us, offered any help, nothing. We just had to wait around in our room for our ground transportation to show up, which never did. So we had to hire a taxi. However the sales pitch people called our room over and over. We have been on many trips but I wouldn't go back to this place for free. Pick another place, there are many nice ones.
We did a quick 3 night weekender. Checked in friday mid-day and went to Fuego first night. Wife woke up with projectile vomiting and it lasted 20 hours. Doctor came (at our expense) and determined the obvious. Food poisoning. Even after front desk summoned the Dr. no one checked on us, offered any help, nothing. We just had to wait around in our room for our ground transportation to show up, which never did. So we had to hire a taxi. However the sales pitch people called our room over and over. We have been on many trips but I wouldn't go back to this place for free. Pick another place, there are many nice ones.
10
Ruthie
26 Aug 2024
·
Stayed 4 nights
We absolutely loved our stay! The hotel is fabulous and the staff are incredibly kind and helpful. We loved our server Abel at the Italian restaurant! All the restaurants are delicious and we are foodies ❤️ it is such a relaxing hotel. The infinity pool looks over the ocean. We loved the sound of the waves from our room. We have already booked another visit for March!
We absolutely loved our stay! The hotel is fabulous and the staff are incredibly kind and helpful. We loved our server Abel at the Italian restaurant! All the restaurants are delicious and we are foodies ❤️ it is such a relaxing hotel. The infinity pool looks over the ocean. We loved the sound of the waves from our room. We have already booked another visit for March!
10
Oscar
14 Sept 2025
·
Stayed 4 nights
Thai Restaurant was amazing
Thai Restaurant was amazing
6
Stephen
6 Feb 2024
·
Stayed 9 nights
Resort was half full and still there was two nights when we had to use room service because the four restaurants were full. There wasn't enough chairs around the pool so had to get up early to claim one. The food in general was very mediocre and a couple of meals were inedible. Thr marketing team has you sit and go over their point system for future stays. Not what we wanted to do after traveling. Request that this be done after you settle in. Make sure you understand the the airport transfers as it's a separate reservation that needs to be made prior to your travel. The transfers are free only if you stay four or more days and book your stay on the Sun Palace website.
Resort was half full and still there was two nights when we had to use room service because the four restaurants were full. There wasn't enough chairs around the pool so had to get up early to claim one. The food in general was very mediocre and a couple of meals were inedible. Thr marketing team has you sit and go over their point system for future stays. Not what we wanted to do after traveling. Request that this be done after you settle in. Make sure you understand the the airport transfers as it's a separate reservation that needs to be made prior to your travel. The transfers are free only if you stay four or more days and book your stay on the Sun Palace website.
10
Todd
26 Apr 2025
·
Stayed 4 nights
We just had the best experience at Sun Palace! The staff were amazing in every way. Friendly, Respectful,Professional and the restaurants had amazing food. Entertainment was great.
We just had the best experience at Sun Palace! The staff were amazing in every way. Friendly, Respectful,Professional and the restaurants had amazing food. Entertainment was great.
2
Patrick
26 Sept 2023
·
Stayed 6 nights
My wife and I contracted Salmonella at the Sun Palace in July 2023 that lasted over a week. Halfway through our six night stay at the hotel we became seriously ill with stomach cramping and chronic diarrhea. The sickness was overwhelming and ruined the last three days of our trip. When we returned home we continued to experience the effects of the food poisoning for five more days and then were diagnosed by our doctor with Salmonella and given a strong antibiotic to remedy the food poisoning. Since then I have been emailing Palace Resorts and providing the medical documentation they requested to verify the food poisoning. My wife and I have been loyal customers of the Palace Resorts and we expected a resolution to our complaint and a refund for our stay at the Sun Palace in July of 2023. After providing all the requested information to Palace Resorts they now have resorted to ignoring our emails and phone calls. We contracted this serious illness because of improper preparation or negligent handling of the food by the hotel staff. It's bad enough that we contracted Salmonella at the resort, but then to have our complaint ignored for over three months adds to the frustration. I would not return to any Palace Resort and I would encourage others to stay away from the Sun Palace, unless you want to get deathly sick and then have the Palace Resorts Customer Service team ignore you and not take responsibility for the serious illness they caused.
My wife and I contracted Salmonella at the Sun Palace in July 2023 that lasted over a week. Halfway through our six night stay at the hotel we became seriously ill with stomach cramping and chronic diarrhea. The sickness was overwhelming and ruined the last three days of our trip. When we returned home we continued to experience the effects of the food poisoning for five more days and then were diagnosed by our doctor with Salmonella and given a strong antibiotic to remedy the food poisoning. Since then I have been emailing Palace Resorts and providing the medical documentation they requested to verify the food poisoning. My wife and I have been loyal customers of the Palace Resorts and we expected a resolution to our complaint and a refund for our stay at the Sun Palace in July of 2023. After providing all the requested information to Palace Resorts they now have resorted to ignoring our emails and phone calls. We contracted this serious illness because of improper preparation or negligent handling of the food by the hotel staff. It's bad enough that we contracted Salmonella at the resort, but then to have our complaint ignored for over three months adds to the frustration. I would not return to any Palace Resort and I would encourage others to stay away from the Sun Palace, unless you want to get deathly sick and then have the Palace Resorts Customer Service team ignore you and not take responsibility for the serious illness they caused.
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AI-generated summary based on recent guest reviews
10
Mitzi
13 Jul 2026
·
Stayed 5 nights
We were looking for a quiet, adult only, pampering resort and were not disappointed! The staff, coffee, food were all amazing! I cannot say enough about the food. Love the three infinity pools.
We were looking for a quiet, adult only, pampering resort and were not disappointed! The staff, coffee, food were all amazing! I cannot say enough about the food. Love the three infinity pools.
6
Michael
12 Jul 2026
·
Stayed 5 nights
When I go to Cancun, and I go every year during our summer, I take a 10 night trip and book 5 nights at one resort, and 5 nights at another resort. The idea is not typically to run a comparison, but rather to not get bored of the same restaurants and entertainment options since every resort tends to cycle through the same shows on a weekly basis. If you stay beyond a week, you will see the same show regardless of which resort you pick. I also try to choose one of the highest levels of room so that I don't feel like I am unable to do the same things that other guests have permissions to do. Our room came with a concierge service. Based on other reviews, I presumed that would mean that he would help with obtaining the best views at the best restaurants and/or ensure that we would have a beach bed when we wanted. Do not waste your money on the concierge service. You will still not have access to beach beds or the outer perimeter/beach facing tables at the restaurants with outdoor seating. That is strictly for the timeshare folks. Had I known, I would not have wasted my money on the honeymoon suite with concierge service. The good...the room and balcony are lovely. The food is delicious, the coffee bar is great and the drinks leave nothing to be desired. The gym is fantastic. The bad...concierge service is useless. There is no grand entrance area to this hotel. There are definitely not enough poolside lounge chairs for guests and everyone leaves a shoe on their chair as ownership
When I go to Cancun, and I go every year during our summer, I take a 10 night trip and book 5 nights at one resort, and 5 nights at another resort. The idea is not typically to run a comparison, but rather to not get bored of the same restaurants and entertainment options since every resort tends to cycle through the same shows on a weekly basis. If you stay beyond a week, you will see the same show regardless of which resort you pick. I also try to choose one of the highest levels of room so that I don't feel like I am unable to do the same things that other guests have permissions to do. Our room came with a concierge service. Based on other reviews, I presumed that would mean that he would help with obtaining the best views at the best restaurants and/or ensure that we would have a beach bed when we wanted. Do not waste your money on the concierge service. You will still not have access to beach beds or the outer perimeter/beach facing tables at the restaurants with outdoor seating. That is strictly for the timeshare folks. Had I known, I would not have wasted my money on the honeymoon suite with concierge service. The good...the room and balcony are lovely. The food is delicious, the coffee bar is great and the drinks leave nothing to be desired. The gym is fantastic. The bad...concierge service is useless. There is no grand entrance area to this hotel. There are definitely not enough poolside lounge chairs for guests and everyone leaves a shoe on their chair as ownership
2
James
6 Jul 2026
·
Stayed 7 nights
Food buffet terrible never again
Food buffet terrible never again
10
Merritt
4 Jul 2026
·
Stayed 3 nights
Great property. Newly renovated. Service was excellent and staff was very friendly and helpful.
Great property. Newly renovated. Service was excellent and staff was very friendly and helpful.
10
Nicholas
28 Jun 2026
·
Stayed 6 nights
This place was awesome. Amazing dinners, great staff, and clean and well maintained everything.
This place was awesome. Amazing dinners, great staff, and clean and well maintained everything.
FAQs about Sun Palace - All Inclusive Adults Only
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary full breakfast is served daily from 7 AM to 11:30 AM.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Is there an airport shuttle service available?
Yes, a roundtrip airport shuttle is available for a surcharge of USD 26 per person. Guests must contact the property with arrival details before travel.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Guests are encouraged to contact the property for specific accessibility needs.
Where is the property located in relation to key landmarks?
The property is located in Cancun's Hotel Zone, just a 3-minute walk from the West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. It is within a 5-minute drive of Iberostar Cancun Golf Course and approximately 4.8 miles from La Isla Shopping Mall.
Does the property have a swimming pool?
Yes, the property features three outdoor swimming pools, including an infinity pool and a seasonal outdoor pool. Guests can enjoy the pools throughout the day.
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Prices for upcoming dates
November 2026
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-03: 435.4007729001465USD
- 2026-11-04: 492.21436290124507USD
- 2026-11-05: 518.8232929564819USD
- 2026-11-06: 518.8232929564819USD
- 2026-11-07: 514.1426350907592USD
- 2026-11-08: 310.01988597705076USD
- 2026-11-09: 520.6195094926147USD
- 2026-11-10: 525.6067371239013USD
- 2026-11-11: 524.5765500703125USD
- 2026-11-12: 551.9046329720459USD
- 2026-11-13: 620.9439243891601USD
- 2026-11-14: 591.4584172897949USD
- 2026-11-15: 579.6604780559081USD
- 2026-11-16: 473.5162171830444USD
- 2026-11-17: 462.62782205590815USD
- 2026-11-18: 463.44800864837646USD
- 2026-11-19: 487.8994114804077USD
- 2026-11-20: 487.8994114804077USD
- 2026-11-21: 441.1540643558349USD
- 2026-11-22: 441.1540643558349USD
- 2026-11-23: 500.8443000847778USD
- 2026-11-24: 513.0700015007934USD
- 2026-11-25: 513.0700015007934USD
- 2026-11-26: 513.0700015007934USD
- 2026-11-27: 523.1382443773193USD
- 2026-11-28: 513.0700015007934USD
- 2026-11-29: 568.4452858088989USD
- 2026-11-30: 568.4452858088989USD
- 2026-12-01: 614.471514428833USD
- 2026-12-02: 627.4164030332031USD
- 2026-12-03: 627.4164030332031USD
- 2026-12-04: 627.4164030332031USD
- 2026-12-05: 627.4164030332031USD
- 2026-12-06: 597.930827250122USD
- 2026-12-07: 523.1382443773193USD
- 2026-12-08: 513.0700015007934USD
- 2026-12-09: 513.0700015007934USD
- 2026-12-10: 568.4452858088989USD
- 2026-12-11: 568.4452858088989USD
- 2026-12-12: 568.4452858088989USD
- 2026-12-13: 558.377042932373USD
- 2026-12-14: 503.00175862426755USD
- 2026-12-15: 503.00175862426755USD
- 2026-12-16: 503.00175862426755USD
- 2026-12-17: 602.2458130128174USD
- 2026-12-18: 602.2458130128174USD
- 2026-12-19: 585.7051258341064USD
- 2026-12-20: 558.377042932373USD
- 2026-12-21: 504.44009865911863USD
- 2026-12-22: 504.44009865911863USD
- 2026-12-23: 504.44009865911863USD
- 2026-12-24: 580.6710215667724USD
- 2026-12-25: 580.6710215667724USD
- 2026-12-26: 588.5817372200927USD
- 2026-12-27: 619.505618696167USD
- 2026-12-28: 656.1827916279296USD
- 2026-12-29: 656.1827916279296USD
- 2026-12-30: 656.1827916279296USD
- 2026-12-31: 659.7785902022705USD
- 2027-01-01: 619.505618696167USD
- 2027-01-02: 678.4767015786132USD
- 2027-01-03: 678.4767015786132USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Guests under 18 years old are not permitted at this adults-only property.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Airport shuttle fee: USD 26 per person (roundtrip)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Services
Business centre
Tour desk
Dry cleaning
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Luggage storage
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Private beach
Beach (nearby)
Pool outdoor
Pool (Infinity)
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Barber/Beauty shop
Breakfast in the room
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Airport shuttle
Valet parking
Free parking
Parking Onsite
Internet
Free wi-fi