Go back to search

Hotel Xbalamqué Boutique & Spa

US$30

/ night

Avg. for September

Hotel Xbalamqué Boutique & Spa - Image 1

Hotel Xbalamqué Boutique & Spa - Room

Hotel Xbalamqué Boutique & Spa - Room

Hotel Xbalamqué Boutique & Spa - Reception

Hotel Xbalamqué Boutique & Spa - Pool

Prices for Hotel Xbalamqué Boutique & Spa

Select dates to see prices and availability

US$30

/ night

Avg. for September

Monthly average prices

Nightly prices at Hotel Xbalamqué Boutique & Spa average US$28 in the cheapest month (April) and US$38 in the most expensive month (December), based on the last 12 months.

Average nightly price at Hotel Xbalamqué Boutique & Spa by month, last 12 months (USD)
Month	Average price
January	US$32
February	US$32
March	US$32
April	US$28
May	US$33
June	US$29
July	US$38
August	US$32
September	US$30
October	US$32
November	US$30
December	US$38

Most expensive: December (~US$38)

Cheapest: April (~US$28)

About this property

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, a hair salon, and tour/ticket assistance. Getting to nearby attr...

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, a hair salon, and tour/ticket assistance. Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 1 kilometers.

Business amenities

Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.

Dining

Enjoy Mexican cuisine at Autóctona, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.

Rooms

Make yourself at home in one of the 90 guestrooms. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include desks, and housekeeping is provided daily.

Location

A stay at Hotel Xbalamqué Boutique & Spa places you in the heart of Cancun, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Langosta Beach. This spa hotel is 3.6 mi (5.7 km) from Playa Tortugas and 7.1 mi (11.4 km) from Cancun Convention Center.

What's nearby

Las Palapas Park(0.1 Miles)
Xbalamqué Theater(0.1 Miles)
Mercado 28(0.4 Miles)
Benito Juarez Municipal Building(0.4 Miles)
Mercado 23(0.5 Miles)
Plaza 28(0.6 Miles)
Cancun Cultural House(0.8 Miles)
La Sagrada Familia Parish(0.9 Miles)
Ka'Yok' Planetarium of Cancun(0.9 Miles)
Beto Avila Baseball Stadium(1.1 Miles)
Extreme Adventure(1.1 Miles)
Plaza Las Americas(1.3 Miles)
Puerto Cancun Golf Course(1.3 Miles)
Andres Quintana Roo Stadium(1.4 Miles)
Royal Yak Casino and Sports Book(1.4 Miles)
Cancun Intl. Airport (CUN)(11.3 Miles)
Tulum Intl. Airport (TQO)(106.4 Miles)

Location

Avenida Yaxchilan 31, Cancun, Quintana Roo, Mexico

Las Palapas Park (0.1 Miles)

Xbalamqué Theater (0.1 Miles)

Mercado 28 (0.4 Miles)

Benito Juarez Municipal Building (0.4 Miles)

Mercado 23 (0.5 Miles)

Plaza 28 (0.6 Miles)

More location info

Room options

8

Standard Room, 1 Bedroom

Room details

1 Double Bed

Sleeps 2

323 ft²

Air Conditioning

Private Bathroom

TV

17

Superior Room

Room details

1 Extra-Large Double Bed

Sleeps 2

452 ft²

Air Conditioning

Private Bathroom

Mini Bar

10

Standard Twin Room, 2 Double Beds

Room details

2 Double Beds

Sleeps 4

323 ft²

Air Conditioning

Private Bathroom

TV

Guest reviews of Hotel Xbalamqué Boutique & Spa

7

Good

Based on 2,014 verified reviews

Who stays here?

Business

5%

Couple

45%

Family

25%

Group

15%

Solo

7%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Xbalamqué & Spa Cancún Centro, reviewers highlight a striking Mayan-themed property with friendly staff and a central location, but also note dated rooms, uneven maintenance, unreliable in-room Wi‑Fi, and frequent noise from nearby nightlife.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

What guests think

At Hotel Xbalamqué & Spa Cancún Centro, reviewers highlight a striking Mayan-themed property with friendly staff and a central location, but also note dated rooms, uneven maintenance, unreliable in-room Wi‑Fi, and frequent noise from nearby nightlife.

Facilities feedback is uneven: reports of the pool being closed, dirty, or replaced, occasional elevator outages, and no on‑site parking contrast with praise for the on‑property spa. Cleanliness varies by room, with multiple mentions of musty odors, insects or stained linens, alongside reviews noting spacious, tidy rooms. Expect a characterful, budget‑friendly stay if you prioritize location and price over modern comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Feedback on facilities is inconsistent: several reviews report the pool closed, dirty or replaced, elevator outages, and no on‑site parking despite ads. Some guests liked the spa.

Related guest reviews

2

ALEJANDRO JAVIER

22 Jan 2025

·

Stayed 2 nights

LA PUBLICIDAD DEL HOTEL ES ENGAÑOSA, NO HAY ESTACIONAMIENTO, NO CUMPLEN LO QUE PROMETEN

LA PUBLICIDAD DEL HOTEL ES ENGAÑOSA, NO HAY ESTACIONAMIENTO, NO CUMPLEN LO QUE PROMETEN

10

Luis Arturo

6 May 2025

·

Stayed 1 night

La alberca estaba en reparacion pero no afecto fue una muy buena experiencia

La alberca estaba en reparacion pero no afecto fue una muy buena experiencia

8

RICARDO

29 Dec 2024

·

Stayed 1 night

No tiene estacionamiento y lo anuncian como si tuviera.

No tiene estacionamiento y lo anuncian como si tuviera.

8

Christian

11 Mar 2025

·

Stayed 1 night

Hotellet er virkeligt dejligt og meget flot, med fine forhold og fin morgenmad til prisen. Desværre virkede hverken pool eller elevator (stort problem da vi havde bagage og Anny med) og der var også kun parkering på gaden. Der var heller ikke hverken vand eller andet på selve hotellet. Så vores oplevelse var dårlig på trods af at hotellet faktisk var fint.

Hotellet er virkeligt dejligt og meget flot, med fine forhold og fin morgenmad til prisen. Desværre virkede hverken pool eller elevator (stort problem da vi havde bagage og Anny med) og der var også kun parkering på gaden. Der var heller ikke hverken vand eller andet på selve hotellet. Så vores oplevelse var dårlig på trods af at hotellet faktisk var fint.

8

Emanuel

10 Mar 2025

·

Stayed 3 nights

La observa estaba en reparación y no tiene estacionamiento , las habitaciones bien , el aire funcionaba había agua caliente , cumple para llegar a dormir

La observa estaba en reparación y no tiene estacionamiento , las habitaciones bien , el aire funcionaba había agua caliente , cumple para llegar a dormir

4

BONNIE

18 May 2025

·

Stayed 8 nights

To new management: I have been going to this boutique hotel for years. The staff is lovely, the artwork on the building/interior is just amazing and the location is near the bus station/hospital and good restaurants. BUT, new management has decided to do away with one of the best features: the POOL is GONE!!! In all of the advertising, the pool is featured>the pool has been replaced by a "cenote" where you cannot swim!!We were sent over to another hotel's pool to swim in. It is HOT in El Mexico and we need a POOL!!! you have destroyed one of the best features of the property>WHY??? as a long time customer, I want the original pool back, please. AND please change your advertising to reflect this new development. Your advertising at present is completely misleading and customers are upset.VERY DISAPPOINTING>

To new management: I have been going to this boutique hotel for years. The staff is lovely, the artwork on the building/interior is just amazing and the location is near the bus station/hospital and good restaurants. BUT, new management has decided to do away with one of the best features: the POOL is GONE!!! In all of the advertising, the pool is featured>the pool has been replaced by a "cenote" where you cannot swim!!We were sent over to another hotel's pool to swim in. It is HOT in El Mexico and we need a POOL!!! you have destroyed one of the best features of the property>WHY??? as a long time customer, I want the original pool back, please. AND please change your advertising to reflect this new development. Your advertising at present is completely misleading and customers are upset.VERY DISAPPOINTING>

10

Ana Margarita

20 Sept 2024

·

Stayed 4 nights

El uso de la alberca no se pudo realizar por remodelación

El uso de la alberca no se pudo realizar por remodelación

4

Claudia

29 Apr 2025

·

Stayed 1 night

I booked because it had a pool ect and parking onsite. Both of these were not true. Also the ac didn’t work properly and the sewer smell was backing up the drain which is clear tell the condition of the entire hotel. Maybe in the future it will be better as they were doing loud work early. I did enjoy the cute decor.

I booked because it had a pool ect and parking onsite. Both of these were not true. Also the ac didn’t work properly and the sewer smell was backing up the drain which is clear tell the condition of the entire hotel. Maybe in the future it will be better as they were doing loud work early. I did enjoy the cute decor.

6

Jaime

10 Oct 2025

·

Stayed 4 nights

Su alberca está fuera de servicio y sucia

Su alberca está fuera de servicio y sucia

10

Kai

6 Jan 2025

·

Stayed 4 nights

I really enjoyed staying here. There was a Mayan theme throughout the hotel. The spa was nice and affordable and the pool open all night was fun. They are under some construction (but some who might be upset over this might not be as focused on the fun parts of their vacation) which is noticeable but didn’t mess with my stay. The staff was so attentive and friendly, they went above and beyond to check in with us. There are close restaurants and cafes, and it’s close to the beach or to travel to Isla Mujeres. wished there were more towels (we got one ant an time) and the lighting was dim. I would definitely recommend this place to others. Be prepared for a lively night life too.

I really enjoyed staying here. There was a Mayan theme throughout the hotel. The spa was nice and affordable and the pool open all night was fun. They are under some construction (but some who might be upset over this might not be as focused on the fun parts of their vacation) which is noticeable but didn’t mess with my stay. The staff was so attentive and friendly, they went above and beyond to check in with us. There are close restaurants and cafes, and it’s close to the beach or to travel to Isla Mujeres. wished there were more towels (we got one ant an time) and the lighting was dim. I would definitely recommend this place to others. Be prepared for a lively night life too.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: recurring notes of musty odors, insects or bedbugs, stained or unchanged linens, and dirty areas, but other guests found rooms clean.

Related guest reviews

10

Juan Manuel

16 May 2024

·

Stayed 3 nights

Un gran hotel decorado con la cultura maya, muy bonito que hace sentir muy agusto a los visitantes, la atención del personal muy buena y amable. Un hotel muy bonito y muy recomendable.

Un gran hotel decorado con la cultura maya, muy bonito que hace sentir muy agusto a los visitantes, la atención del personal muy buena y amable. Un hotel muy bonito y muy recomendable.

2

Stefana

14 Mar 2024

·

Stayed 9 nights

We left as soon we’ve seen the room. It was a horrible smell, inexplicably dirty and the towels from white was gray.

We left as soon we’ve seen the room. It was a horrible smell, inexplicably dirty and the towels from white was gray.

2

Ruben Alvarez

29 Nov 2024

·

Stayed 3 nights

Pesimas instalaciones, horribles habitaciones, había chinches

Pesimas instalaciones, horribles habitaciones, había chinches

2

Sanjuanita Rodriguez

10 Sept 2024

·

Stayed 6 nights

Hotel was ugly and dirty and smelled horrible

Hotel was ugly and dirty and smelled horrible

8

NOEMI

26 Jun 2023

·

Stayed 2 nights

Estuvo bien, sólo más limpieza en los pasillos. Gracias.

Estuvo bien, sólo más limpieza en los pasillos. Gracias.

6

ALYSSA GAYATRIE

17 Nov 2024

·

Stayed 5 nights

Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.

Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.

6

adaneli.

3 Jan 2025

·

Stayed 2 nights

La habitación huele mucho a humedad y se escucha todo el ruido de afuera

La habitación huele mucho a humedad y se escucha todo el ruido de afuera

4

carmen

2 Jul 2024

·

Stayed 3 nights

Muy sucia las instalaciones lo cuartos terribles

Muy sucia las instalaciones lo cuartos terribles

4

Karla

29 Sept 2025

·

Stayed 1 night

El espejo viejo, regadera goteando y mucho sarro, falta fumigar, al día siguiente tenía muchos piquetes de algún insecto

El espejo viejo, regadera goteando y mucho sarro, falta fumigar, al día siguiente tenía muchos piquetes de algún insecto

6

ulises

4 Apr 2025

·

Stayed 1 night

Poner atencion con la limpieza en los baños ya que olia a humedad y mucho

Poner atencion con la limpieza en los baños ya que olia a humedad y mucho

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with old TVs and furnishings; some face heavy street or bar noise, and AC performance varies. In‑room Wi‑Fi is weak or lobby‑only, and fridges/microwaves are typically absent.

Related guest reviews

2

Heather Joyce

24 Aug 2024

·

Stayed 7 nights

This is a budget property. Don’t be fooled by the pictures. The windows were open and bugs were coming into the room when I got there. They give you three remotes. One for tv. One for cable box. And one for ac. You must return these to front desk or you get charged for leaving them in room. The bathroom had mold on the ceiling. The decor is dated. The restaurant isn’t open all day or night. No room service. I ordered uber eats. The staff was friendly and tried to make my stay as pleasant as possible. However the property is very run down.

This is a budget property. Don’t be fooled by the pictures. The windows were open and bugs were coming into the room when I got there. They give you three remotes. One for tv. One for cable box. And one for ac. You must return these to front desk or you get charged for leaving them in room. The bathroom had mold on the ceiling. The decor is dated. The restaurant isn’t open all day or night. No room service. I ordered uber eats. The staff was friendly and tried to make my stay as pleasant as possible. However the property is very run down.

6

Vanessa

5 Jun 2023

·

Stayed 5 nights

While I knew it wouldn't be a 5 star hotel when booking I didn't anticipate it to be so ROUGH!!! I wanted to give my husband the authentic Mexican experience but even I was taken aback. CON'S: The doors are paper thin, made of wood & not sturdy The lobby had no air conditioning for guests The room door had manual locks with keys!!! The bathroom had a window with no curtain or privacy The beds are placed on cement platforms - no box The floor is of cement/tiles - OUCH!!! You hear everything from the bar next door No Wi Fi in rooms - just lobby The toilet was broken, rusty and noisy - they came to fix PRO'S: Very inexpensive - we were able to pay for a lot of tours Very close to bus routes Close to markets and Parque de las Palapas Cleaning staff is friendly and great No hidden fees at check out Staff great at giving advice and directions when asked WiFi fast in lobby Authentic Mexican experience Close to local hospital Taxi's always available Always felt safe coming in and out of the hotel Loved the Mayan hotel decor US Currency posted daily to help shoppers Many, many pharmacies surround this location Towel animals on the bed daily - super cute I dealt with the less than good conditions for 6 days and I wouldn't say it was the worse but not somewhere I would return again unfortunately. You truly get what you pay for :) Viva Mexico!!!!

While I knew it wouldn't be a 5 star hotel when booking I didn't anticipate it to be so ROUGH!!! I wanted to give my husband the authentic Mexican experience but even I was taken aback. CON'S: The doors are paper thin, made of wood & not sturdy The lobby had no air conditioning for guests The room door had manual locks with keys!!! The bathroom had a window with no curtain or privacy The beds are placed on cement platforms - no box The floor is of cement/tiles - OUCH!!! You hear everything from the bar next door No Wi Fi in rooms - just lobby The toilet was broken, rusty and noisy - they came to fix PRO'S: Very inexpensive - we were able to pay for a lot of tours Very close to bus routes Close to markets and Parque de las Palapas Cleaning staff is friendly and great No hidden fees at check out Staff great at giving advice and directions when asked WiFi fast in lobby Authentic Mexican experience Close to local hospital Taxi's always available Always felt safe coming in and out of the hotel Loved the Mayan hotel decor US Currency posted daily to help shoppers Many, many pharmacies surround this location Towel animals on the bed daily - super cute I dealt with the less than good conditions for 6 days and I wouldn't say it was the worse but not somewhere I would return again unfortunately. You truly get what you pay for :) Viva Mexico!!!!

6

Lakhsmi

7 May 2025

·

Stayed 1 night

So much attention to esthetics on the outside and hallways. However, the inside of the room had an Old TV, stained curtains off the hooks, safety lock on window missing screws. Dated furniture that had nothing to do with the Mayan charm marketed. Don’t get me wrong, for the price my expectations were not that high to begin with. But even then, the inside of the room did not meet my expectations. I had room #230 right on the corner intersection with noise coming from both directions until the middle of the night. The only thing this place had going for it was the location. Will definitely NOT stay here again!

So much attention to esthetics on the outside and hallways. However, the inside of the room had an Old TV, stained curtains off the hooks, safety lock on window missing screws. Dated furniture that had nothing to do with the Mayan charm marketed. Don’t get me wrong, for the price my expectations were not that high to begin with. But even then, the inside of the room did not meet my expectations. I had room #230 right on the corner intersection with noise coming from both directions until the middle of the night. The only thing this place had going for it was the location. Will definitely NOT stay here again!

6

DANIEL

24 Nov 2025

·

Stayed 2 nights

quarto velho, muito ruido, ar condicionado em mal funcionamento, mas razoavel pelo preço. Na primeira estadia fiquei em um quarto razoavel, na segunda foi um quarto horrível

quarto velho, muito ruido, ar condicionado em mal funcionamento, mas razoavel pelo preço. Na primeira estadia fiquei em um quarto razoavel, na segunda foi um quarto horrível

4

Carol

6 May 2023

·

Stayed 4 nights

The hotel was very authentic. But it didn’t have a refrigerator. The area was loud at night.

The hotel was very authentic. But it didn’t have a refrigerator. The area was loud at night.

6

adaneli.

3 Jan 2025

·

Stayed 2 nights

La habitación huele mucho a humedad y se escucha todo el ruido de afuera

La habitación huele mucho a humedad y se escucha todo el ruido de afuera

4

DANIEL

24 Nov 2025

·

Stayed 1 night

quarto mal cuidado, falta de toalha de chão, barulho insano, ar condicionado quebrado que espirrava gelo, tv antiguissima, colchão pequeno

quarto mal cuidado, falta de toalha de chão, barulho insano, ar condicionado quebrado que espirrava gelo, tv antiguissima, colchão pequeno

6

Hans

1 Jan 2025

·

Stayed 7 nights

Location and services is good, just the wifi is not so powerfull in the rooms

Location and services is good, just the wifi is not so powerfull in the rooms

8

Pierre

14 Feb 2023

·

Stayed 1 night

Tout était parfait, vraiment très très bien... mais l'absence d'internet dans les chambres en 2023 m'empêchera de revenir à cet hôtel. Dommage!

Tout était parfait, vraiment très très bien... mais l'absence d'internet dans les chambres en 2023 m'empêchera de revenir à cet hôtel. Dommage!

10

Carlos

15 Mar 2025

·

Stayed 1 night

Solo el TV muy pequeña y obsoleto

Solo el TV muy pequeña y obsoleto

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful. A few guests report rude interactions, billing/reservation issues, or limited responsiveness.

Related guest reviews

2

Diana

10 Jun 2023

·

Stayed 1 night

Avise que llegaba después de las 10:00 pm y aunque me indicaron que ho habría problema, cuando llegue estaba cerrado, insistí tocando y nunca me abrieron.

Avise que llegaba después de las 10:00 pm y aunque me indicaron que ho habría problema, cuando llegue estaba cerrado, insistí tocando y nunca me abrieron.

2

Harry

30 Nov 2024

·

Stayed 2 nights

Rude staff

Rude staff

6

Veronica

30 Aug 2025

·

Stayed 1 night

The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.

The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.

8

Aparecida

23 Dec 2025

·

Stayed 5 nights

Equipe atendimento é excelente, desde front desk ate cafe

Equipe atendimento é excelente, desde front desk ate cafe

10

Jesus Antonio

25 Mar 2025

·

Stayed 1 night

Very good service

Very good service

4

Luke

31 Dec 2024

·

Stayed 1 night

The staff were great and really helpful. The hotel itself was underwhelming. It looks like it was built in the 90s and not kept up. If you need a place to crash for the night it’s ok. If you’re staying there for more than one night you might want to reconsider.

The staff were great and really helpful. The hotel itself was underwhelming. It looks like it was built in the 90s and not kept up. If you need a place to crash for the night it’s ok. If you’re staying there for more than one night you might want to reconsider.

2

Nilson

19 Jul 2023

·

Stayed 2 nights

Muy mal servicio , habia apartado una ressrvacion y no me la respetaron para mi y mi familia, les toco pagar mas por a parte y si mi tarjeta de pago si me la aceptaron a pesar que Yo no pude estar, no son coherentes con la promesa de satisfaccion al cliente y no deberian hacer parte de Expedia por su incumplimiento y la no satisfaccion del cliente

Muy mal servicio , habia apartado una ressrvacion y no me la respetaron para mi y mi familia, les toco pagar mas por a parte y si mi tarjeta de pago si me la aceptaron a pesar que Yo no pude estar, no son coherentes con la promesa de satisfaccion al cliente y no deberian hacer parte de Expedia por su incumplimiento y la no satisfaccion del cliente

2

yurisandra

20 Sept 2025

·

Stayed 8 nights

Te cobran cosas que nunca usaste

Te cobran cosas que nunca usaste

10

Tatiyyanah

14 Mar 2025

·

Stayed 7 nights

Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend

Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend

10

Maria

3 Nov 2025

·

Stayed 2 nights

Cuartos muy limpios,amplios,excelente ubicación y sobre todo el personal muy amable,y lo mejor el costo del cuarto !!👍👍👍

Cuartos muy limpios,amplios,excelente ubicación y sobre todo el personal muy amable,y lo mejor el costo del cuarto !!👍👍👍

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central and walkable to ADO, markets and restaurants, with easy bus access. Several reviews note loud nightlife nearby and a few mention safety concerns.

Related guest reviews

8

Arturo

1 Mar 2024

·

Stayed 1 night

The only thing i didnt like was the noise late night music loud across the street

The only thing i didnt like was the noise late night music loud across the street

8

Armine

14 Nov 2024

·

Stayed 3 nights

Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.

Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.

10

Maria

14 Sept 2025

·

Stayed 7 nights

La ubicación es perfecta,cerca de ADO central de autobuses,mercados,restaurantes,y el personal de primera eso fue los mejor 👏👏👏👏

La ubicación es perfecta,cerca de ADO central de autobuses,mercados,restaurantes,y el personal de primera eso fue los mejor 👏👏👏👏

6

Randolph

14 Feb 2022

·

Stayed 4 nights

The hotel itself is nice it has two restaurants and a bar in it there is no on-site parking the pool area is nice the staff is friendly the area is not very safe I got robbed just outside of the hotel one evening we ended up checking out early due to this. If you're an American and you're traveling down here be weary of getting hotels in this area strongly suggest to stay in the hotel zone.

The hotel itself is nice it has two restaurants and a bar in it there is no on-site parking the pool area is nice the staff is friendly the area is not very safe I got robbed just outside of the hotel one evening we ended up checking out early due to this. If you're an American and you're traveling down here be weary of getting hotels in this area strongly suggest to stay in the hotel zone.

10

Arturo

18 Feb 2024

·

Stayed 7 nights

The location close to public transportation is perfect

The location close to public transportation is perfect

6

Vivian

10 Mar 2024

·

Stayed 2 nights

The property is run down and has seen better days. The room smelled musty but got better once the AC was on. There is no value for your money except that the staff are knowledgeable and went over and beyond to make the stay a pleasant one. Too bad the building doesn't match the high standards of it's personnel. The area felt safe, ADO bus terminal was close by and there were many dining choices near by.

The property is run down and has seen better days. The room smelled musty but got better once the AC was on. There is no value for your money except that the staff are knowledgeable and went over and beyond to make the stay a pleasant one. Too bad the building doesn't match the high standards of it's personnel. The area felt safe, ADO bus terminal was close by and there were many dining choices near by.

6

Rocio

25 Aug 2025

·

Stayed 2 nights

Excelente ubicación, queda cerca de todo. Llegas a pie al ADO, al mercado 28, el parque las palapas está justo atrás del hotel. La habitación muy limpia Las instalaciones son algo rusticas o viejas. Nos ofrecieron servicio de taxi, el taxista muy amable pero el vehículo de muy baja calidad y poco seguro. El wifi es malo

Excelente ubicación, queda cerca de todo. Llegas a pie al ADO, al mercado 28, el parque las palapas está justo atrás del hotel. La habitación muy limpia Las instalaciones son algo rusticas o viejas. Nos ofrecieron servicio de taxi, el taxista muy amable pero el vehículo de muy baja calidad y poco seguro. El wifi es malo

8

Armando

22 Jan 2025

·

Stayed 1 night

It is great value for your money. It is centrally located, close to the ADO terminal

It is great value for your money. It is centrally located, close to the ADO terminal

4

Stanley

19 Jan 2024

·

Stayed 4 nights

Very loud area. Bar across the street had very loud music until 3:30 or 4am in the morning on the weekends. Only 1 lounge chair in the pool area. Room was not as shown on website. Paid for breakfast option and was provided limited menu to select from

Very loud area. Bar across the street had very loud music until 3:30 or 4am in the morning on the weekends. Only 1 lounge chair in the pool area. Room was not as shown on website. Paid for breakfast option and was provided limited menu to select from

6

Nacer

1 Feb 2022

·

Stayed 1 night

Bruit de la route incessant , musique très forte à proximité et chambre très humide , une nuit pas plus.

Bruit de la route incessant , musique très forte à proximité et chambre très humide , une nuit pas plus.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and onsite dining are generally decent and fairly priced, though options or hours can be limited. Many guests recommend nearby restaurants and cafes.

Related guest reviews

8

Orlane

27 Nov 2024

·

Stayed 1 night

Notre première nuit mexicaine s’est bien passée. Proche du centre, déco sympa, quoi qu’un peu vieillot dans les chambres. Personnel très accueillant & petit déjeuner délicieux & copieux.

Notre première nuit mexicaine s’est bien passée. Proche du centre, déco sympa, quoi qu’un peu vieillot dans les chambres. Personnel très accueillant & petit déjeuner délicieux & copieux.

10

Brenda Nidia Montalvo

27 Dec 2025

·

Stayed 4 nights

El menú riquísimo

El menú riquísimo

6

Francisco

5 Oct 2025

·

Stayed 4 nights

The breakfast was fair. We do not use the spa.

The breakfast was fair. We do not use the spa.

6

Nathan

25 Sept 2023

·

Stayed 3 nights

The location was excellent if you know how to use public transportation. We did, so we got to wherever we wanted to go in Cancun for less than a dollar. No blankets on bed and only sheets. Difficult when sharing a bed. The pool bar claimed the internet was down so wanted me to pay cash. I refused and told them to charge it to my room. Magically the internet was back up in about 10 minutes, which by the way, during the same 10 minutes, the front desk was up and running.and having no problems processing cards. This is becoming way to common in Mexico. If the business does not want to pay the credi card fee, then dont accept them. The front desk was always helpful. No problems there. The restaurant had a wonderful breakfast at a lower cost than neighboring restaurants. No problems there. It was still a good experience but no having blankets is reason enough for me to not return unless I packed my own, which I wont do. If this does not bother you, then it is a hood deal with access to public transportation and restaurants, entertainment, and markets. Great location!

The location was excellent if you know how to use public transportation. We did, so we got to wherever we wanted to go in Cancun for less than a dollar. No blankets on bed and only sheets. Difficult when sharing a bed. The pool bar claimed the internet was down so wanted me to pay cash. I refused and told them to charge it to my room. Magically the internet was back up in about 10 minutes, which by the way, during the same 10 minutes, the front desk was up and running.and having no problems processing cards. This is becoming way to common in Mexico. If the business does not want to pay the credi card fee, then dont accept them. The front desk was always helpful. No problems there. The restaurant had a wonderful breakfast at a lower cost than neighboring restaurants. No problems there. It was still a good experience but no having blankets is reason enough for me to not return unless I packed my own, which I wont do. If this does not bother you, then it is a hood deal with access to public transportation and restaurants, entertainment, and markets. Great location!

10

Tatiyyanah

14 Mar 2025

·

Stayed 7 nights

Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend

Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend

8

Jayant

1 Nov 2023

·

Stayed 1 night

Prima hotel voor een doorreis en een hele leuke locatie. Gratis parkeren op hun terrein. Het is wel een beetje gehorig (muziek van buiten) maar als je diep slaapt heb je daar geen last van. Je kan bij het hotel activiteiten boeken en er zijn genoeg eettentjes in de buurt (ook vegan).

Prima hotel voor een doorreis en een hele leuke locatie. Gratis parkeren op hun terrein. Het is wel een beetje gehorig (muziek van buiten) maar als je diep slaapt heb je daar geen last van. Je kan bij het hotel activiteiten boeken en er zijn genoeg eettentjes in de buurt (ook vegan).

4

Brian

27 Jul 2023

·

Stayed 7 nights

The staff was pleasant and professional. There are also many restaurants within walking distance which was needed. However, the photos of the hotel are from better days. The only air conditioning was in the room so checking in and walking to the room was a pretty hot process. Before the evening was done I had booked at another hotel which was fully air conditioned for about the same money. In truth the hotel were I re-booked was dealing with construction right in front of the hotel so that may have benefited me.

The staff was pleasant and professional. There are also many restaurants within walking distance which was needed. However, the photos of the hotel are from better days. The only air conditioning was in the room so checking in and walking to the room was a pretty hot process. Before the evening was done I had booked at another hotel which was fully air conditioned for about the same money. In truth the hotel were I re-booked was dealing with construction right in front of the hotel so that may have benefited me.

10

sofia

7 Nov 2024

·

Stayed 1 night

El lugar es bonito y tranquilo solo que un poco viejo tanto el piso como la ducha pero no es molesto. El precio es justo lo que se proporciona, es muy centrico y todo queda cerca, el desayuno del restaurante que tienen anexo a este me resulto muy rico

El lugar es bonito y tranquilo solo que un poco viejo tanto el piso como la ducha pero no es molesto. El precio es justo lo que se proporciona, es muy centrico y todo queda cerca, el desayuno del restaurante que tienen anexo a este me resulto muy rico

8

Rodney

6 Feb 2024

·

Stayed 7 nights

The hotel was clean and we really enjoyed the swimming pool and the spa. We both had hot rock massage. The front desk staff were very helpful in getting information about taxis and buses. The TV in the room was an old tube style TV you can only get Mexican channels and you cannot connect With your tablet to watch English movies and YouTube. There is no microwave or fridge in the rooms. We bought a cooler box and bought ice. We would gladly stay again. The restaurants nearby are reasonably priced and good. The hotel is close to the R1 bus For going to the beach. It is also close to ADO.

The hotel was clean and we really enjoyed the swimming pool and the spa. We both had hot rock massage. The front desk staff were very helpful in getting information about taxis and buses. The TV in the room was an old tube style TV you can only get Mexican channels and you cannot connect With your tablet to watch English movies and YouTube. There is no microwave or fridge in the rooms. We bought a cooler box and bought ice. We would gladly stay again. The restaurants nearby are reasonably priced and good. The hotel is close to the R1 bus For going to the beach. It is also close to ADO.

10

Francisco Javier

19 Sept 2023

·

Stayed 7 nights

Muy buena atención y personal muy amable. Te informan sobre sus normas y reglas del establecimiento antes de hospedarte. Recomiendo desayunar en el pequeño establecimiento que está a un lado, es muy bueno. Y puedes comer en el parque que está a espaldas de la propiedad.

Muy buena atención y personal muy amable. Te informan sobre sus normas y reglas del establecimiento antes de hospedarte. Recomiendo desayunar en el pequeño establecimiento que está a un lado, es muy bueno. Y puedes comer en el parque que está a espaldas de la propiedad.

Was this helpful?

AI-generated summary based on recent guest reviews

2

Fatmir

1 Jul 2026

·

Stayed 1 night

I was charged twice for my stay—once when I made the reservation and again in cash when I arrived at the hotel. In addition, the Wi-Fi in my room is not working

I was charged twice for my stay—once when I made the reservation and again in cash when I arrived at the hotel. In addition, the Wi-Fi in my room is not working

6

Elbert William

12 Apr 2026

·

Stayed 5 nights

Property is aged and showing it. Kept clean. Room was spacious. Cafe was decent. Booked this location for the pool, but the pool was closed the whole time I was there. No mention of the closure on the site.

Property is aged and showing it. Kept clean. Room was spacious. Cafe was decent. Booked this location for the pool, but the pool was closed the whole time I was there. No mention of the closure on the site.

10

Irylan

10 Apr 2026

·

Stayed 5 nights

The breakfast was delish , however i never hit the spa the entire trip and at the time the pool was unavailable. We were still accommodated accordingly though

The breakfast was delish , however i never hit the spa the entire trip and at the time the pool was unavailable. We were still accommodated accordingly though

8

Javier

6 Apr 2026

·

Stayed 6 nights

Plenty to do near by

Plenty to do near by

10

Masoud

6 Apr 2026

·

Stayed 2 nights

In the heart of downtown Cancún, amazing staff, close to everything. Recommended.

In the heart of downtown Cancún, amazing staff, close to everything. Recommended.

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Hotel Xbalamqué Boutique & Spa

Is parking available at the property?

Parking is available on-site, but guests must contact the property in advance to reserve it. Additional charges may apply.

What type of breakfast is offered and what are the serving hours?

Local cuisine breakfasts are available daily from 8:00 AM to 11:00 AM for a fee, with prices ranging from approximately MXN 150 to 500 for adults and MXN 150 to 300 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 6:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available for a fee, subject to availability.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of MXN 4000 per vehicle for a roundtrip, accommodating up to 4 passengers. Guests must arrange the transfer 24 hours prior to arrival.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Cancun, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Langosta Beach. It is approximately 3.6 miles from Playa Tortugas and 7.1 miles from Cancun Convention Center. Nearby attractions include Las Palapas Park (0.1 km) and Mercado 28 (0.7 km).

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is accessible from 8:00 AM to 8:00 PM. The pool is seasonal and may not be heated.

What are the hotel's policies for guests staying with children?

Children 11 years old or younger can stay free when occupying the parent's or guardian's room, using existing bedding. There are family room options available.

Have a question?

Instant AI responses are based on hotel information

Prices for upcoming dates

September 2026

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $37
20 $37	21 $38	22 $37	23 $37	24 $37	25 $37	26 $39
27 $36	28 $37	29 $37	30 $39

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

This property offers transfers from the cruise terminal, ferry terminal, airport, and bus station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.

Check-in must be done by someone who is at least 18 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Pool access available from 8:00 AM to 8:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
One child 11 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
A car is recommended for transportation to and from this property.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fee for local cuisine breakfast: approximately MXN 150 to 500 for adults, and MXN 150 to 300 for children
Airport shuttle fee: MXN 4000 per vehicle (roundtrip, maximum occupancy 4)
Airport shuttle fee per child: MXN 800 (roundtrip), (up to 7 years old)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.