Name: Best Western York House Hotel
Address: 14-22 Royal Parade, Eastbourne City Centre, Eastbourne Seafront, Eastbourne, England, United Kingdom, Eastbourne Seafront, East Sussex, GB
Price range: $54–$147 per night
Rating: 7.85

What guests think

At Best Western York House Hotel, guests frequently highlight the friendly, helpful staff, the prime seafront setting with sea views, and the small heated indoor pool, noting a traditional building with plenty of character.

On-street parking permits are convenient and inexpensive, and some rooms are spacious with pleasant views. Common downsides include dated decor, very small rooms, maintenance issues, and inconsistent cleanliness in places such as bathrooms, carpets, and pool changing areas. Breakfast is often enjoyed but can be average or inconsistent, while dinners range from decent to so-so. Best for short seaside breaks where modern polish is not the priority.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Small heated indoor pool is a popular perk, and on-street parking permits are convenient and inexpensive; there’s also a seafront terrace. Some facilities feel dated, with occasional complaints about pool changing areas and a dark, unwelcoming bar.

Related guest reviews

10

Neil

Jul 27, 2025

·

Stayed 1 night

Nice hotel. Lovely terrace looking out to sea. Friendly staff

10

Esther

Nov 28, 2025

·

Stayed 1 night

The room was lovely, clean, and enjoyed the heated pool...breakfast was very good too...

10

Julie

Mar 13, 2025

·

Stayed 2 nights

Good location walkable distance to all the local areas. Bar appeared dark and unwelcoming Pool clean and well kept nice and warm

8

Gordon

Jul 15, 2025

·

Stayed 3 nights

Had a pleasant stay in York House hotel they have a nice Veranda. We can sit in the Sun or the shade and have a pleasant drink looking at the beach. parking is reasonable as they have permits and there is also free on street parking just around the corner.

8

Julian

Aug 30, 2025

·

Stayed 1 night

Well positioned hotel. We enjoyed the swimming pool and the hotel has a nice atmosphere. The free tea and coffee provided in the room were of excellent quality. Would return.

6

Mary

Feb 3, 2025

·

Stayed 2 nights

good value. Disappointed in swimming pool. Nice pool, nice and warm. But only a cold shower at side of pool. Nobody showered before going in pool. Shower so cold unable to shower afterwards. No instructions about towels. If I had known about the showers I would have taken the big bath towel from my bedroom. Then when I got out of the pool I could have run up the stairs..the only way to the pool was through the dining room. Very embarrassed I would have slipped between the guests eating and caught the lift up to my room. I'm not sure I would have had the cheek to do that..as it happened I had only taken a very small hand towel thinking I would be able to pick up a pool towel like at all the other hotel pools I've used.

8

Zoe

Sep 15, 2023

·

Stayed 1 night

Reasonably priced, good location, free parking on nearby streets, easy check in, friendly staff, pool an added bonus, was small but we had it to ourselves.

10

Michelle

Jul 8, 2024

·

Stayed 1 night

Nice hotel opposite the beach with Lovely pool . Great location .

8

NICHOLA

Jun 1, 2024

·

Stayed 3 nights

Everything was fine except attention to detail. Skirting boards around the window, the bin in bathroom everytime you went to put your foot on the peddle the bin toppled ovet so i had to use my hands. First maids service They didnt top up coffee and tea. They kindly put almond milk in our room but failed to put dairy milks which i did say it was only 1 of us who were dairy free. The changing room for swimming was absolutely disgusting. It made one feel dirty. The decor is crumbling. The bin for the towels was filthy and marked inside. This really let everything down. Otherwise staff were friendly and professional for the standard of hotel. The restaurant food and staff was very good. Good chef and well trained staff. Reception staff professional and friendly. Position of hotel good.hallway needs upgrading and more attention to detail with cleaning. Parking should be free especially as i have a disabled badge. The car park was relatively empty. That is just greed. Over all good stay.

8

Stuart

Oct 26, 2025

·

Stayed 3 nights

Lovely sea-view room - nice and quiet despite being close to the main road. BIG comfortable bed. Staff were very friendly and helpful. A great treat to have a (small) heated swimming pool on site Parking is available on sea front with vouchers - very cheap! Good options to eat in the Hotel as well as some nice restaurants nearby.

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Cleanliness

Inconsistent: while many rooms are clean or even spotless, multiple reviews cite dust, stained carpets or linens, mould, and tired public-area carpets.

Related guest reviews

6

Nick

Jul 9, 2024

·

Stayed 1 night

A very tired hotel. Rooms were clean, but glass doors covered in finger marks, dirty carpets on stairs and landing. Gaffa tape holding carpet together in breakfast room.

10

Cassie

Aug 29, 2025

·

Stayed 3 nights

Lovely stay at this hotel. Staff were friendly and helpful and the room was spotlessly clean.

8

Chris

Sep 6, 2023

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Stayed 3 nights

It is a lovely location, a large hotel with friendly staff. our room was tiny with a view over an alleyway, We had a fair bit of noise in the night from outside, but I guess that cant be helped. The room looked as though it had never been cleaned. the floor was filthy, thick with dust and had nail clippings on it. under the beds were like just horrific. the picture rail was thick with dust and cobwebs everywhere.Bead sheets were ripped and had hair on them. Bathroom was 'ok' shower was weak at best. the room was serviced daily, however beds were not made, just the sheet simply launched at the bed.

6

Susan

May 22, 2024

·

Stayed 1 night

Unfortunately there was mould on the ceiling in the bathroom and the extractor fan(no window) was clogged with fluff and dust!! Also the bed heads and lamps were very dusty,not nice!! Would not stay again and was disappointed as have recently stayed at another Best Western. The breakfast at the other hotel was also much superior so was disappointed with this as well!!

6

Ruthless

Jul 11, 2025

·

Stayed 2 nights

Helpful, friendly staff. Very small, run down rooms that haven’t been thoroughly cleaned in years. Beds are old and too soft. There was no ventilation in the bathroom, probably because the vent was filled with dirt and dust. Normally, I do pushups and stretches on the floor every morning but I would not do that here. On the plus side, it is literally across the street from the beach so the location is great. But I would not stay again because of the lack of cleanliness.

8

Louise

Aug 21, 2023

·

Stayed 1 night

The seafront location was appealing. Parking was free on the roads to the rear. The staff were so polite and curteous and there was a swimming pool! Breakfast was also yummy. Only down sides (hence not a 5 star review) is that the pool area and changing rooms were quite dirty and worn. Also sheets had a stain. Otherwise a really lovely stay.

4

M.A.

Jul 13, 2025

·

Stayed 2 nights

Located next to the beach but Very outdated, carpet in diningroom was filthy and patched up with plastic and ducktape. Seats in diningroom looked as if they were from the 2nd world war. Bed was ok Bathroom faucet was rusty and sink very small. I put my toothbrush on the Glass shelf above sink and it fell off. So everything really old and crappy. Pool was ok. TV worked (better than other hotels where we stayed. Breakfast was ok. Typical English but ok. Staff was amazing, very helpfull and nice. When you are lucky and find a parkingspot across from the hotel they provide you with a tag so you can stay all day. We stayed two nights and had a spot across from the hotel every day.

8

Anna

Aug 25, 2024

·

Stayed 2 nights

Clean & comfortable

2

Christopher

May 13, 2025

·

Stayed 1 night

Room was dirty, delapidated, and very tired. There was a faded but obvious blood stain on a bedsheet, broken tiles and mould in the bathroom, broken aircon. Lovely view but the area felt sketchy at night. Big room, though. Fine for a night, but would be awful for a longer stay

4

Alfie

Jun 4, 2024

·

Stayed 1 night

Room was filthy , had to change rooms because it was that bad , take a fifty pound deposit when you get there and not told prior

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Rooms

Experiences vary from spacious, comfortable sea-view rooms to very small, dated ones, with some reporting old TVs and worn decor. Lack of air conditioning and occasional street or internal noise are noted; fans are sometimes provided.

Related guest reviews

10

Laura

Apr 13, 2023

·

Stayed 2 nights

This was our 4th stay at York House & it just keeps getting better.. we had a super room on 3rd floor seafront.. so clean & comfy!! Staff all friendly & so helpful & thoughtful. We highly recommend this home from home & enjoyed the swimming pool as well as our B&B experience.

6

Graham

Sep 11, 2023

·

Stayed 1 night

Nice to have a swimming pool, though its shape, state of decor, water clarity, and ambience left a bit to be desired. Fundamentally, the hotel is tired. A comprehensive clean and redecoration would boost it enormously. Why don't the housekeeping staff do a basic check each day - one of the cups was dirty and there was a bulb missing from one of the lights. It's a good location. Some of the information on the website is a little unclear and lacking (eg it says there's no car park, but doesn't mention the availability of parking permits). The wifi signal in my room (152) was non-existent, so I had to use my phone as a hotspot.

8

Jacqueline

Aug 13, 2025

·

Stayed 1 night

Bed was comfortable, room was sufficient and clean but warm however, a fan was supplied.

10

Mark

Jul 15, 2024

·

Stayed 1 night

We had a perfect little two night stay. Walking the South Downs. Got upgraded to a really big sea view room. Great shower and towels etc. Bed was comfy there was a little fan to help cool us down at night. All staff really friendly and helpful. Couldn’t fault it tbh. We had the breakfast on the first morning which was nice more or less what you’d expect from a buffet breakfast, fresh croissant and pain aux chocolate was a nice touch. Very happy with whole stay.

8

Stacey

Feb 15, 2023

·

Stayed 2 nights

Stayed previously and always been happy. On this occasion I had a very small room which was also quite dark. Only a shower, again tiny bathroom. Didn’t find the mattress particularly comfortable. Kettle & tea/coffees, staff happy to replenish these. Swimming pool warm and clean. Didn’t have breakfast on this visit but have done previously & loved it. Staff always very friendly

8

Helen

Jul 31, 2025

·

Stayed 1 night

A good hotel but the bedroom and bathroom was in need of refurbishment

6

Alan

Aug 8, 2025

·

Stayed 2 nights

Our room was very small bed very small for 2 no air con food was very good breakfast good

2

James

Aug 20, 2025

·

Stayed 1 night

The worst bed I have ever slept in. The tv was about as big as a postage stamp. Breakfast was ok I paid £10 for an upgrade and the room was still tiny, so I reckon their "small" rooms (which I was initially booked into) must be like a coffin. Ample parking on the street. Went out for a walk about 9pm, that part of town is well shifty.

6

Shannon

Aug 11, 2025

·

Stayed 3 nights

Very spacious rooms and beautiful but a tad dated. Nice views.

6

William Douglas

Aug 11, 2023

·

Stayed 1 night

Good location, had a room with a view but it was very noisy (motorcycles sounded like they were racing out front) and we closed windows and it was like they were still open, no air conditioning, curtain on bathroom window was see through, bed and pillow were hard as a rock, all three of us noticed and didn’t sleep well, staff at breakfast made it feel like we were bothering them when asking for sugar packets etc as there were none at our table.

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Service

Service is a standout, with friendly, helpful, and professional staff frequently praised across reception and dining. Issues are usually addressed promptly.

Related guest reviews

8

Pam

Apr 20, 2025

·

Stayed 1 night

The staff were very helpful. The hotel is a bit outdated but it was comfortable and a bed for the night.

10

Laura

Apr 13, 2023

·

Stayed 2 nights

This was our 4th stay at York House & it just keeps getting better.. we had a super room on 3rd floor seafront.. so clean & comfy!! Staff all friendly & so helpful & thoughtful. We highly recommend this home from home & enjoyed the swimming pool as well as our B&B experience.

10

Sessy

May 22, 2023

·

Stayed 1 night

Great stay. Spacious room and nice staff.

10

Mark

Jul 15, 2024

·

Stayed 1 night

We had a perfect little two night stay. Walking the South Downs. Got upgraded to a really big sea view room. Great shower and towels etc. Bed was comfy there was a little fan to help cool us down at night. All staff really friendly and helpful. Couldn’t fault it tbh. We had the breakfast on the first morning which was nice more or less what you’d expect from a buffet breakfast, fresh croissant and pain aux chocolate was a nice touch. Very happy with whole stay.

6

Elizabeth

Jul 24, 2025

·

Stayed 2 nights

Great waterfront location. Front desk were professional, kind and very accommodating, ensuring I did not have to move rooms when I extended my stay.

8

STEPHEN

Dec 9, 2024

·

Stayed 1 night

Comfortable room and friendly staff

10

Nicholas

Mar 25, 2023

·

Stayed 1 night

Exceptional value for the price. Perfect location on the sea front with amazing views. Excellent staff that go out their way to make your stay enjoyable. Lovely bar and seating area. Overall, very pleasant for the price.

10

Laura

Aug 26, 2024

·

Stayed 2 nights

Great staff and having a pool makes it 5 star. Breakfast was nice & fresh and it’s a 18 min walk from the train station. Some areas of the hotel are showing wear and tear but it’s clean. I would definitely stay here again.

8

adam

Feb 27, 2023

·

Stayed 1 night

The hotel is a little gem of a place really, i don't understand the bad reviews to be honest.. ok the place is a little bit tired on the corridor area but the room's are very comfortable and have everything needed for 4 night's working in the area, reception and bar are excellent the staff are very friendly and the night porter ( SA Dave) is a absolute complement to good hospitality service 😀 👍 , thanks for cuppa mate 👍

8

Heather

Jul 6, 2025

·

Stayed 1 night

I have stayed here around 8 times now and each time the staff have been excellent. They are friendly, kind and attentive, which is why I return to this particular hotel.

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Location

Prime seafront location close to the promenade and within walking distance of attractions; parking permits help. A few guests mention street noise or the area feeling rough at night.

Related guest reviews

10

Julie

Mar 13, 2025

·

Stayed 2 nights

Good location walkable distance to all the local areas. Bar appeared dark and unwelcoming Pool clean and well kept nice and warm

10

Tina

Apr 27, 2023

·

Stayed 1 night

Great location close to all amenities. Very comfortable stay. Polite and competent staff. Excellent value for money.

10

Sara

Jul 28, 2025

·

Stayed 2 nights

We had a lovely short break away and cannot fault our time. Friendly service, efficient staff, good facilities and a great location.

10

Laura

Aug 26, 2024

·

Stayed 2 nights

Great staff and having a pool makes it 5 star. Breakfast was nice & fresh and it’s a 18 min walk from the train station. Some areas of the hotel are showing wear and tear but it’s clean. I would definitely stay here again.

10

Michael

Jun 15, 2025

·

Stayed 2 nights

Great location. Nice clean room with polite staff. Would definitely come again.

10

Michelle

Jul 8, 2024

·

Stayed 1 night

Nice hotel opposite the beach with Lovely pool . Great location .

8

Stuart

Oct 26, 2025

·

Stayed 3 nights

Lovely sea-view room - nice and quiet despite being close to the main road. BIG comfortable bed. Staff were very friendly and helpful. A great treat to have a (small) heated swimming pool on site Parking is available on sea front with vouchers - very cheap! Good options to eat in the Hotel as well as some nice restaurants nearby.

2

James

Aug 20, 2025

·

Stayed 1 night

The worst bed I have ever slept in. The tv was about as big as a postage stamp. Breakfast was ok I paid £10 for an upgrade and the room was still tiny, so I reckon their "small" rooms (which I was initially booked into) must be like a coffin. Ample parking on the street. Went out for a walk about 9pm, that part of town is well shifty.

8

Hazel

Jul 3, 2023

·

Stayed 1 night

Stayed in Eastbourne to go the tennis, hotel was a 15 min walk to tennis. Hotel situated right opposite the beach, great to walk along the esplanade.

6

John

Jun 27, 2025

·

Stayed 2 nights

Staff were great. Property and surrounding area is run down.

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Dining

Breakfast is often praised but can be average or inconsistent in temperature and variety; dinner ranges from decent to underwhelming. Overall food value and quality vary by day.

Related guest reviews

6

Agnieszka

May 28, 2024

·

Stayed 2 nights

I was excited about our stay in Best Western as I stayed at their hotels before (aboard). The hotel is located on the seafront, close to the Pier. I received a pleasant welcome at check-in. Our room however was very dated. Bed had a too soft mattresses and we could feel all the springs. Warm water tap wasn’t working. Breakfast was ok; a choice of 4 warm meals and some cerial, yoghurt, fruit and pastries. There is also a small warm indoor pool which is a bonus.

6

J Martin

Feb 13, 2023

·

Stayed 2 nights

Overall OK. Staff helpful and friendly. Breakfast on Day 1 appalling - luke warm coffee including refills. Cooked breakfast wasn't hot and had obviously left lying around kitchen for some time - unpleasant. Day 2 much better - hot coffee and cooked food hot.

8

Susanne

Jul 25, 2025

·

Stayed 4 nights

The food was very good.The staff were very helpful. Carpeting could do to be replaced in dining room and lift.

10

Pauine

Nov 24, 2025

·

Stayed 1 night

room over looked the and was very clean and comfortable, staff very friendly and helpful and breakfast excellent

10

Esther

Nov 28, 2025

·

Stayed 1 night

The room was lovely, clean, and enjoyed the heated pool...breakfast was very good too...

10

Emma

Jun 15, 2024

·

Stayed 2 nights

Was a quiet hotel and the dining room was excellent.

6

ADEKEMI

Nov 13, 2023

·

Stayed 2 nights

Inside layout of the property needs updating. Staff are helpful and polite. Dinner is average and not much choice Breakfast is lovely

6

Susan

Apr 18, 2025

·

Stayed 1 night

Hotel good location. Staff very friendly and helpful. Very clean. Room small but adequate. Bed comfortable but pillows hard and flat. Breakfast average. No fruit and porridge was tasteless made with water. Hot food good choice.

2

CAROL

Feb 5, 2023

·

Stayed 2 nights

What can I say!!! Dirty run down uncomfortable come to mind. Carpets are that old they look like a pair of ripped jeans, other parts have been patched up or are that caked with dirt they are flat. Bedroom was tiny and full of black cobwebs hanging from the ceiling . Mattress was full of stains and very uncomfortable. We went into the restaurant for dinner and couldn’t eat the food it was awful. We booked breakfast and was told there was a continental buffet, but it was shut on second day and had to order through the waiter, which took ages.we won’t be recommending this hotel in fact I’d say avoid it

6

Jeremy

Jul 8, 2023

·

Stayed 2 nights

Slightly tired property. Did have a bar but very few seem to use, so no atmosphere. one good thing at breakfast - the main hot meal is prepared to order. Hotel has a terrace facing the sea, so nice to sit out if weather warm

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AI-generated summary based on recent guest reviews

Month	Average price
January	$69
February	$76
March	$93
April	$81
May	$85
June	$111
July	$100
September	$93
October	$78
November	$74
December	$68

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $114
6 $63	7 $75	8 $90	9 $88	10 $80	11 $76	12 $93
13 $60	14 $60	15 $69	16 $69	17 $67	18 $88	19 $110
20 $60	21 $91	22 $102	23 $91	24 $91	25 $82	26 $97
27 $66	28 $69	29 $100	30 $100

Su	Mo	Tu	We	Th	Fr	Sa
				1 $125	2 $78	3 $110
4 $64	5	6 $144	7 $147	8	9 $73	10 $82
11 $73	12 $110	13 $110	14 $110	15 $91	16 $82	17 $100
18 $73	19 $78	20 $78	21 $78	22 $65	23 $66	24 $100
25 $54	26 $73	27 $73	28 $73	29 $73	30	31

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Monthly average prices

About this property

Location

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Who stays here?

What guests think

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