Northumberland Hotel

I booked a double bed en-suite room. I was initially offered a room with a separate external bathroom, then a small room with an en-suite when I questioned why it is different from my booking. This room was subpar, noisy and uncomfortable beds. Shower was limp. Door to toilet did not close and was hanging by a thread for want of a better expression. In summary, it’s a NO.

Good, what expected

Nice

My room was clean, acceptable and the bed was comfortable but had no heating upon arrival and for the first night. While the staff did find me a fan heater and then an electric heater, along with an extra quilt upon request it was not ideal. Also the walls are paper thin as I could hear next doors antics in the middle of the night, as well as people shouting and drunk. The second night he had got my heating working but was also extremely noisy all evening people arguing next door.

People running and shouting in the hall. Then banging on our door at 2am. No hairdryer so couldn't get ready for work