Is parking available at the hotel?

Yes, the hotel offers on-site parking. Secured valet parking is available for a fee of GBP 70 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7 AM to 11 AM for a fee of approximately GBP 28 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Late check-out is available for a fee, subject to availability.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

Where is the hotel located in relation to key attractions?

The hotel is centrally located in London, within a 15-minute walk of The British Museum and Leicester Square. It is 0.7 miles from Oxford Street and 0.8 miles from Piccadilly Circus.

Are children allowed to stay at the hotel?

Yes, children are welcome at the hotel. There is no specified minimum age for children to stay for free.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds for a fee of GBP 78 per night, subject to availability. Advance request is required for confirmation.

Charlotte Street Hotel, London - 5 Star Luxury

Average nightly price at Charlotte Street Hotel, Firmdale Hotels by month, last 12 months (USD)
Month	Average price
January	$547
February	$597
March	$695
April	$649
May	$642
June	$660
July	$723
August	$610
September	$766
October	$623
November	$606
December	$656

What guests think

Across recent reviews, Charlotte Street Hotel, Firmdale Hotels earns strong praise for its friendly, attentive service, beautifully designed and comfortable rooms, and a convenient yet quiet location near Soho, theatres, and restaurants, creating a welcoming base for London stays.

Many highlight excellent food and breakfast at the on-site restaurant and bar. However, a few report issues such as rude or restrictive restaurant service, crowded or noisy breakfast, and limited coffee provision. Guests also note very quiet rooms, standout beds, and distinctive, colorful decor, while an occasional room view disappoints. Expect a stylish, design-forward boutique stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews praise the on-site restaurant; a bar is noted, including an honesty bar for residents. One guest reported no in-room or complimentary coffee and difficulty ordering a simple drink in the restaurant.

Related guest reviews

10

Kara

Jul 16, 2025

·

Stayed 2 nights

Great spot - good restaurant and comfortable spacious room. Quiet too.

4

Bernard

Jun 14, 2024

·

Stayed 4 nights

Staff in restaurant was terrible rude. Even though staying in hotel we were not worthy to sit in the empty restaurant for a drink. I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife I complained to front desk and it drew blank looks. Assume they don't care so much. Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird). Rooms are heavily perfumed as are all toiletries. Avoid!

10

Christina

Nov 27, 2024

·

Stayed 1 night

Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend!

10

marc

Aug 10, 2025

·

Stayed 6 nights

The room was great. the service as well. I had a lot of guests coming to visit me there and they all loved it. Many meals. All great. Definitely will stay there again.

10

Andrew

Jul 28, 2024

·

Stayed 3 nights

Excellent hotel, staff, restaurant and location.

10

Curtis

Apr 1, 2023

·

Stayed 1 night

Exceptional service from the front desk and doormen. Lovely bar, perfect location.

10

alan

Feb 20, 2022

·

Stayed 2 nights

Fabulous welcome. Great location. We enjoyed the honesty bar for residents. Good breakfast too!

10

wen

Jun 8, 2024

·

Stayed 3 nights

The staff is incredibly friendly and helpful. They make you feel important and ask about your day. The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews describe the hotel as very clean and extremely well maintained. One guest disliked strong fragrances in rooms and toiletries.

Related guest reviews

4

Bernard

Jun 14, 2024

·

Stayed 4 nights

Staff in restaurant was terrible rude. Even though staying in hotel we were not worthy to sit in the empty restaurant for a drink. I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife I complained to front desk and it drew blank looks. Assume they don't care so much. Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird). Rooms are heavily perfumed as are all toiletries. Avoid!

10

Avraham

May 21, 2024

·

Stayed 4 nights

Excellent hotel on a charming street. Great location, friendly staff and lovely decor. Extremely well maintained and a pleasure. Will certainly be back!

10

Mary Margaret

Jul 25, 2023

·

Stayed 2 nights

The location was very centrally located. The attention to detail by the staff was greatly appreciated. Cleanliness and quality of rooms was 5-star.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are beautifully designed, quiet, and comfortable, with standout beds; some are spacious. A few note occasional poor views.

Related guest reviews

10

Kara

Jul 16, 2025

·

Stayed 2 nights

Great spot - good restaurant and comfortable spacious room. Quiet too.

10

Christina

Nov 27, 2024

·

Stayed 1 night

Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend!

10

marc

Aug 10, 2025

·

Stayed 6 nights

The room was great. the service as well. I had a lot of guests coming to visit me there and they all loved it. Many meals. All great. Definitely will stay there again.

10

Patricia

Aug 1, 2023

·

Stayed 2 nights

Super decor

10

John

Jul 18, 2025

·

Stayed 2 nights

I love the colorful rooms

10

Andrea

May 6, 2025

·

Stayed 4 nights

My first trip staying at the hotel. I would absolutely stay again. The area is fantastic. Great restaurant and shops, away from the traffic and tourists in soho. The staff was incredible. They had everything were incredibly helpful and friendly. And THE BED! So comfortable.

10

wen

Jun 8, 2024

·

Stayed 3 nights

The staff is incredibly friendly and helpful. They make you feel important and ask about your day. The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.

10

Sekiya

Oct 19, 2025

·

Stayed 2 nights

One of our favorite hotels in the world. Luxurious without being fussy. The rooms are so comfortable and the service is incredible.

8

wen

May 27, 2023

·

Stayed 4 nights

A few staff members- Lauren ( waitress) Liz( room service) Matteo( head concierge) & Bell staff - went out of their way to be helpful. What I did not like- the view out of our room window was really ugly- metal heating & air conditioning units. Also, the dining room was really loud & noisy.

10

Mary Margaret

Jul 25, 2023

·

Stayed 2 nights

The location was very centrally located. The attention to detail by the staff was greatly appreciated. Cleanliness and quality of rooms was 5-star.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and helpful, with examples of early check-in and proactive assistance. A few guests experienced rude or unaccommodating restaurant staff and slow, disorganized breakfast service.

Related guest reviews

8

Stephanie

May 1, 2023

·

Stayed 2 nights

Design fantastic, check-in staff good but breakfast area not up to standard of hotel generally. Service there slow, tables cramped/crowded, and maitre d’ confused, had to state room several times.

10

Laura

May 23, 2025

·

Stayed 3 nights

I can't say enough about the staff at the Charlotte Street Hotel. They were friendly and attentive. They managed to check me in early after my transatlantic flight. They also stayed on top of getting my prescription glasses back from the driver from the airport before my stay ended. The interior design of the hotel was charming and unforgettable.

4

Bernard

Jun 14, 2024

·

Stayed 4 nights

Staff in restaurant was terrible rude. Even though staying in hotel we were not worthy to sit in the empty restaurant for a drink. I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife I complained to front desk and it drew blank looks. Assume they don't care so much. Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird). Rooms are heavily perfumed as are all toiletries. Avoid!

10

Dana

Jan 10, 2025

·

Stayed 2 nights

Staying at Charlotte Street is a home away from home, as a Firmdale property the style and amenities are top notch and the staff is excellent. 10 out of 10 as always.

10

Tong Hoon

Oct 26, 2025

·

Stayed 5 nights

The best in London! Great location - quiet and charming, but close to everything. The staff anticipates your every need.

10

Andrea

May 6, 2025

·

Stayed 4 nights

My first trip staying at the hotel. I would absolutely stay again. The area is fantastic. Great restaurant and shops, away from the traffic and tourists in soho. The staff was incredible. They had everything were incredibly helpful and friendly. And THE BED! So comfortable.

10

wen

Jun 8, 2024

·

Stayed 3 nights

The staff is incredibly friendly and helpful. They make you feel important and ask about your day. The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.

10

Ben

Oct 28, 2025

·

Stayed 4 nights

Beautiful hotel in a perfect location for taking in the heart of London. Walking distance to great pubs, restaurants, theatres, and sightseeing. Friendly staff and very comfortable and well-designed. We'll be back.

10

Sekiya

Oct 19, 2025

·

Stayed 2 nights

One of our favorite hotels in the world. Luxurious without being fussy. The rooms are so comfortable and the service is incredible.

10

Matthew

Jan 2, 2024

·

Stayed 5 nights

Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised for a central, charming, and quiet street location near Soho, theatres, and restaurants, with easy walking to sights. Guests like being close to activity but away from heavy traffic.

Related guest reviews

10

Avraham

May 21, 2024

·

Stayed 4 nights

Excellent hotel on a charming street. Great location, friendly staff and lovely decor. Extremely well maintained and a pleasure. Will certainly be back!

10

Andrew

Jul 28, 2024

·

Stayed 3 nights

Excellent hotel, staff, restaurant and location.

10

Curtis

Apr 1, 2023

·

Stayed 1 night

Exceptional service from the front desk and doormen. Lovely bar, perfect location.

10

Sue

Jul 27, 2023

·

Stayed 1 night

This is our 3rd stay with the Firmdale group and Charlotte St doesn’t disappoint… perfect location within easy walking distance of both Regent St and Soho yet quiet at night. Room 100 was beautiful - Kit Kemp at her finest… If you can book room to include breakfast as can be quite pricy as everything is itemised but otherwise simply stunning.

10

Tong Hoon

Oct 26, 2025

·

Stayed 5 nights

The best in London! Great location - quiet and charming, but close to everything. The staff anticipates your every need.

10

Marji

Sep 21, 2023

·

Stayed 1 night

Beautiful hotel in great location

10

Andrea

May 6, 2025

·

Stayed 4 nights

My first trip staying at the hotel. I would absolutely stay again. The area is fantastic. Great restaurant and shops, away from the traffic and tourists in soho. The staff was incredible. They had everything were incredibly helpful and friendly. And THE BED! So comfortable.

10

Jackie

Jun 12, 2024

·

Stayed 1 night

This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.

10

Ben

Oct 28, 2025

·

Stayed 4 nights

Beautiful hotel in a perfect location for taking in the heart of London. Walking distance to great pubs, restaurants, theatres, and sightseeing. Friendly staff and very comfortable and well-designed. We'll be back.

10

Mary Margaret

Jul 25, 2023

·

Stayed 2 nights

The location was very centrally located. The attention to detail by the staff was greatly appreciated. Cleanliness and quality of rooms was 5-star.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Food quality and breakfast receive strong praise. Some found the breakfast area crowded or noisy, service slow, prices high, and one reported difficulty getting a drink in the restaurant.

Related guest reviews

10

Kara

Jul 16, 2025

·

Stayed 2 nights

Great spot - good restaurant and comfortable spacious room. Quiet too.

8

Stephanie

May 1, 2023

·

Stayed 2 nights

Design fantastic, check-in staff good but breakfast area not up to standard of hotel generally. Service there slow, tables cramped/crowded, and maitre d’ confused, had to state room several times.

4

Bernard

Jun 14, 2024

·

Stayed 4 nights

Staff in restaurant was terrible rude. Even though staying in hotel we were not worthy to sit in the empty restaurant for a drink. I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife I complained to front desk and it drew blank looks. Assume they don't care so much. Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird). Rooms are heavily perfumed as are all toiletries. Avoid!

10

Christina

Nov 27, 2024

·

Stayed 1 night

Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend!

10

marc

Aug 10, 2025

·

Stayed 6 nights

The room was great. the service as well. I had a lot of guests coming to visit me there and they all loved it. Many meals. All great. Definitely will stay there again.

10

Andrew

Jul 28, 2024

·

Stayed 3 nights

Excellent hotel, staff, restaurant and location.

10

Sue

Jul 27, 2023

·

Stayed 1 night

This is our 3rd stay with the Firmdale group and Charlotte St doesn’t disappoint… perfect location within easy walking distance of both Regent St and Soho yet quiet at night. Room 100 was beautiful - Kit Kemp at her finest… If you can book room to include breakfast as can be quite pricy as everything is itemised but otherwise simply stunning.

10

alan

Feb 20, 2022

·

Stayed 2 nights

Fabulous welcome. Great location. We enjoyed the honesty bar for residents. Good breakfast too!

10

wen

Jun 8, 2024

·

Stayed 3 nights

The staff is incredibly friendly and helpful. They make you feel important and ask about your day. The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.

8

wen

May 27, 2023

·

Stayed 4 nights

A few staff members- Lauren ( waitress) Liz( room service) Matteo( head concierge) & Bell staff - went out of their way to be helpful. What I did not like- the view out of our room window was really ugly- metal heating & air conditioning units. Also, the dining room was really loud & noisy.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $960	21 $979	22 $912	23 $655	24 $1,558
25 $629	26 $1,075	27 $770	28 $1,176	29 $636	30 $1,029	31 $561

Su	Mo	Tu	We	Th	Fr	Sa
1 $563	2 $1,141	3 $1,006	4 $1,330	5 $634	6 $590	7 $602
8 $642	9 $603	10 $798	11 $982	12 $838	13 $634	14 $838
15 $701	16 $582	17 $758	18 $758	19 $1,270	20 $719	21 $1,349
22 $560	23 $543	24 $1,272	25 $1,722	26 $1,056	27 $1,693	28 $1,193
29 $534	30 $655

Charlotte Street Hotel, Firmdale Hotels

Prices for Charlotte Street Hotel, Firmdale Hotels

Monthly average prices

About this property

Location

Room options

Superior Room

Luxury Junior Suite

Deluxe Junior Suite

Deluxe Room

Junior Suite, Mobility Accessible

Penthouse Suite

1 Bedroom Virginia Woolf Suite

Luxury Room

Queen Room

Loft Suite

Superior Loft Suite

Guest reviews of Charlotte Street Hotel, Firmdale Hotels

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Charlotte Street Hotel, Firmdale Hotels

Prices for upcoming dates