Is parking available at the hotel?

Self parking is available on-site for a fee of GBP 45 per night. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available on weekends from 7:00 AM to 11:00 AM for a fee of approximately GBP 24.50 per person.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of GBP 40 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available for an additional fee.

What accessibility features does the hotel offer?

The hotel provides several accessibility features, including elevators, wheelchair-accessible facilities, and a wheelchair-accessible registration desk. There are also handrails in stairways and a stair-free path to the entrance.

What is the hotel's location in relation to key landmarks?

The hotel is centrally located in London, within a 10-minute walk of St. Dunstan in the East and Sky Garden. It is 0.2 miles from the Tower of London and 0.5 miles from St Katherine's Dock.

What are the hotel's policies for guests staying with children?

One child aged 18 years or younger stays free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of GBP 45 per night, subject to availability. Advance request is required for confirmation.

DoubleTree by Hilton London - Tower of London Hotel

Average nightly price at DoubleTree by Hilton Hotel London -Tower of London by month, last 12 months (USD)
Month	Average price
January	$179
February	$209
March	$239
April	$249
May	$266
June	$333
July	$310
August	$188
September	$306
October	$267
November	$269
December	$260

What guests think

At DoubleTree by Hilton Hotel London -Tower of London, travellers consistently praise the excellent location near the Tower and Tube, friendly staff, and the rooftop bar’s city views, while noting occasional maintenance problems and frustrating room or booking allocation issues.

Rooms are comfortable for many but can feel small or dated, with limited outlets/USBs, occasional weak or noisy air conditioning, and noise transfer from the rooftop bar or nearby works in some locations. Breakfast is frequently praised for variety, though some call it average or repetitive, and the Executive Lounge and bar pricing or access draw mixed feedback. Cleanliness feedback ranges from very clean rooms to stained or worn carpets and odd odors in corridors, with a few serious lapses reported. Overall, expect a convenient base with standout city views, but uneven room condition and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Standout rooftop bar with views, but it is often closed for private events and can be noisy late. Gym quality is mixed, and some guests report elevator hassles, awkward third party parking, and an underwhelming Executive Lounge.

Related guest reviews

10

Rachel

Apr 21, 2025

·

Stayed 2 nights

Welcomed with a glass of wine and cookie on check in and a complimentary upgrade. Really friendly staff and the room was lovely. The hotel is a great location for the Tower of London and the views from the Savage Garden bar are great. Only downside was children under 18 are not allowed in the Savage Garden bar after 6pm, and the music played until 2am which was slightly audible from our room, but it didn’t impact on our overall experience. Room service for breakfast was great, on time, and the food was hot when received. Taxi’s were also available and waiting outside the hotel consistently which was great. Really lovely experience and would definitely book again.

8

Rachel

Mar 29, 2024

·

Stayed 5 nights

Friendly, helpful staff. Fitness room has plenty of equipment. Comfortable bed. Spacious lounge area. Good location near the riverside, public transit, restaurants and shops.

4

Liam

Nov 3, 2024

·

Stayed 1 night

Stayed at this hotel for a special occasion (engagement) after paying over 200 pound for the night was very disappointed the room we booked was not how it was described on the pictures and info very small basic considering they state this type of room as queen room also central heating did not work so very cold got stuck in the lift for 10 mins pressed the emergency bell and got no response. We then finally got out notified staff and they did not seem to care woke up the next morning to go down for breakfast and got told this was not included even though we had paid a lot of money for the night overall prices were very high 10 pound for a slice of toast overall experience was not as it was advertised rooms were nothing as they were in the pictures 40 pound to park the car and then got stuck in car park for 25 mins befor someone actually let us out medication bottles in the car park not a pleasant site will not be returning and fighting for a refund

6

Kay

Aug 7, 2025

·

Stayed 3 nights

Our first night the music from The Savage Gatden bar on 12 th floor music kept us awake until after 2 am. We were on the 5th floor. The base just thumped. Not so bad 2nd and 3rd night. Not sure if they turned down as I mentioned it in morning. Breakfast had lots of choices. Good location to London Tower and Bridge and underground transportation

6

william

Nov 2, 2023

·

Stayed 5 nights

Gym is not very good. Hotel gyms seldom are but of three ellipticals one was not connected to any power, one was out of order and the other needed a serious service ( as did one of the three treadmills

8

Michael

Jul 9, 2024

·

Stayed 6 nights

Everything was excellent, except the fact that we chose that hotel for location and the fact they had a rooftop bar. However, the rooftop bar was closed to guests on two of the nights of our stay due to private parties that had reserved the entire rooftop. Since that was one of the main reasons we chose this hotel, we we’re disappointed in the fact that we couldn’t go to the rooftop on two of our nights.

8

Barry

Nov 10, 2024

·

Stayed 1 night

Overnight stay to attend a dinner nearby. Accommodation entirely satisfactory albeit a little dated. Minor criticism is for reception staff to remind guests of the need to check their room card against the reader below the floor level selection panel. We got into the lift, selected the 5th floor and the lift set off, passed the 5th floor and stopped at the 10th floor with the door firmly closed. We were stuck and nothing we did would make it move or the doors open. It was only as I got my glasses out to ring for attention, that I noticed the small sign low down below the selection panel instructing guests to place their room card key against the card reader!

2

maziar

Aug 8, 2025

·

Stayed 2 nights

I arrived by car. The parking option is terrible. Preferably, you arrive, you get your access key and use that to enter and exit. But that's not the case here. You have to access a terrible 3rd party website and deal with it online. You then need access to that website to lock and unlock the parking. The problem is that you often do not get internet connection in the parking, so you can't access that site, which means you get stuck. You think you opened that door, but because you have no connection, it's closed. In my case, I was stuck at the ramp in a very dangerous way and had to exit my car in that dangerous position to go to the lobby upstairs and get some security staff to get me out. What kind of silly system is this? Absolutely embarrassing that Hilton with this amount of experience is so bad at organizing a simple parking option! You can have a nice breakfast with fluffy eggs, but if you don't get the basics right, you deserve not more than 1 star.

8

Kayla

Aug 15, 2023

·

Stayed 8 nights

Overall the stay was good. The halls look run down but I think they’re doing remodels. The elevator never seemed to accept key cards unless there were multiple tries. Many people got stuck in the elevator. Area of London was quiet with the tube station in a very easy walking distance.

6

Lauren

Jul 16, 2024

·

Stayed 1 night

Great location and smart hotel. The problem was the rooftop bar with a Tower Bridge view, the reason we booked the hotel, was closed for a private event. According to other reviews I've seen this happens often. It was such a disappointment and it would have been nice if the hotel could have done something nice to make up for it. Maybe a complimentary drink at the other bar? We also booked a twin room and they gave us a double. When we asked if we could have a room with twin beds, the staff dealing with it made it seem like we were being difficult by asking for what we booked. I had to say it a few times before they agreed. Other than that all staff were friendly and the beds were super comfy. Bathroom was fine. Real shame about the hiccups.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean, yet several mention stained or worn carpets, odors, and occasional lapses such as dirty items or linens. Standards feel uneven between rooms and corridors.

Related guest reviews

2

Tatiana

Feb 12, 2024

·

Stayed 3 nights

The conditions of floor 3 were horrible. The rug were with stain they smell like fungos. I will never choose a double tree again. I have pictures of the condition. The chair in the room with stains the sheets too. The worst hotel I stayed in my life and I pay $400 per night.

10

Debbie

Aug 27, 2025

·

Stayed 2 nights

Very pleased with the staff as they were very helpful. Our room was clean but the carpet was stained in several spots. Location was great! Overall appearance of hotel great!

4

Tyler

Apr 26, 2025

·

Stayed 5 nights

Sink smelled really bad

2

Judy

Feb 6, 2023

·

I booked a room for my daughter’s birthday for her and her friend. The girls were horrified to find blood on the sheets which had clearly not been changed. In addition, staff were extremely rude, doubting the age on my daughter’s friend’s identification and accusing her of falsifying it! I sent two emails to the hotel the same night and have had no response. My husband also called and was promised a resolution to this but, to date, nothing. This is not what I expect from any hotel, far less Hilton. This completely ruined my daughter’s evening and her 18th birthday! Not what I expected and NOT GOOD ENOUGH!!!

6

Sebastian

Sep 8, 2024

·

Stayed 1 night

The hotel is I'm a fantastic location, staff very nice. However, the facilities are old and somewhat dilapidated. Bad smelling drain in our bathroom

2

Hani

Nov 1, 2025

·

Stayed 1 night

Room down graded from floor 9 to 5.. mistake they made with family room… we stayed in a disabled room…where the cups, floor and wall were dirty the kettle was dangerously broken the shower was broken the bed was broke, the lights didn’t work.. no privacy had to stay with curtain shut. Even tho staff were pleasant no one helped no even to help us move floor with were there mistake. Nothing given for the downgrade… said they would look into it and then disappeared 3 staff we took our complaints to and on phone till 10.30 pm given things fixed for pur room

10

Steve

Oct 31, 2025

·

Stayed 1 night

Excellent stay. Staff were very polite and accommodating. Hotel was clean and looked fresh

10

Paul

Jul 24, 2025

·

Stayed 2 nights

The property was clean and well kept. The staff was friendly and helpful.

8

pamela

Aug 18, 2025

·

Stayed 2 nights

The staff were nice and polite. The hotel was nice too. Our room was basic, the chair cushion and carpet was dirty and the carpet was worn out,

10

Laura B

May 27, 2025

·

Stayed 4 nights

Had a really nice stay at this hotel. The staff was welcoming and helpful, the room was clean and very conveniently located to see the city. Thank you for a wonderful holiday

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but can be small or dated, with limited outlets/USBs, occasional A/C issues, and some noise from the rooftop bar or construction; views are sometimes limited and storage can be sparse.

Related guest reviews

6

Kay

Aug 7, 2025

·

Stayed 3 nights

Our first night the music from The Savage Gatden bar on 12 th floor music kept us awake until after 2 am. We were on the 5th floor. The base just thumped. Not so bad 2nd and 3rd night. Not sure if they turned down as I mentioned it in morning. Breakfast had lots of choices. Good location to London Tower and Bridge and underground transportation

8

Edward

May 6, 2025

·

Stayed 3 nights

The hotel was very nice and the staff were excellent. The hotel is walkable to many tourist locations and very convenient for using the trains. I did have a problem which caused me to switch rooms. There is very loud construction on the 7th floor which made the noise in my 6th floor room unbearable. The staff was very accommodating and switched my room to the 4th floor in about an hour.

6

andrew

Nov 10, 2025

·

Stayed 3 nights

Not offered Prosecco at check-in. Other customers were. Room was shabby in parts despite being a refurbished room. No hanging space for dresses. Executive Lounge was poor. Large periods of day with NO food. Not even a biscuit. No hot food in evening canapé offering. Same food offered every day. Would NOT stay again.

8

Louise

Jul 21, 2025

·

Stayed 1 night

Our stay was good overall. We had an issue with the a/c. The staff tried their best to fix the issue right away but could not fix it till the next morning but they brought a fan quickly and complementary cold drinks to try to mitigate the issue. All staff were friendly but competency was hit and miss.

8

Paul

Oct 13, 2024

·

Stayed 2 nights

The room was adequate, it was facing inside onto the atrium so a little darker and compact but had all the facilities such as tea making and a fridge. Everything was lovely and clean and the bed was comfortable. There was a downside as the hotel has a roof garden which is open until 2am Friday and Saturday. The noise from the bar was very loud and I struggled to sleep the first night. Interestingly at check-in she mentioned we had a nice quiet room! Quiet it was not!

8

Bridgette

Jul 28, 2024

·

Stayed 1 night

Very good location for lots of attractions, Lovely staff, very friendly, but did ask for firmer pillows from room staff and never got them, The bar drinks were very, very expensive….breakfast was way to dear so used local pub.

8

Benjamin

Sep 13, 2025

·

Stayed 4 nights

Hotel neds to be renewed, old electronic AC

8

Okwuoma

May 14, 2025

·

Stayed 3 nights

Great location. Loved the rooftop bar and restaurant. Rooms are pretty small..oh well it’s central London. Good experience overall

8

Lauren

Jun 7, 2025

·

Stayed 1 night

Air conditioning didn't work. TV didn't work properly and kept turning off. Breakfast was lovely, plenty of choice. Bed was very comfy. Shower was more of a trickle . Staff friendly and helpful.

6

Sandy

Aug 27, 2024

·

Stayed 1 night

No view from window

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Service

Staff are frequently described as friendly and helpful, with multiple shout outs and quick fixes. Some stays report slow or indifferent bar/breakfast service, billing or booking hiccups, and inconsistent follow up.

Related guest reviews

10

Matthew

Apr 17, 2025

·

Stayed 1 night

Had a great stay for one night during a recent business trip. Hashi at the front desk took great care of me upon check in and managed to find me an early check in at 11am. Breakfast was solid. At one point I had gotten up to grab some more food and one of the servers had accidentally cleared my table. That happens but more impressive was that by the time I came back she realized I was still eating and immediately replaced everything I had on the table (coffee, butter, jam, etc) exactly as I had left it. Was impressed by the extra attention to detail.

10

Neil

Nov 21, 2025

·

Stayed 1 night

Great location 5 minutes walk to underground station and other amenities. Helpful front desk staff easy check in and out. Breakfast was very nice selection.

10

Marcus

Feb 22, 2025

·

Stayed 6 nights

Service was above and beyond. Pleasure to stay at this hotel and a great location

10

André

Mar 30, 2025

·

Stayed 2 nights

Excellent hotel super well located. The staff was so friendly and nice. They made my birthday celebration even more special with a cake. I really appreciated! I will definitely come back to this hotel.

6

Hubert Von

May 12, 2024

·

Stayed 2 nights

Worst part was a member of housekeeping asking us to leave at 10:20AM because it was “time” but the real check out time is 12:00PM. In the email it was 12:00PM. I even called reception to confirm and they did say it was 12. It was just so unpleasant. Also, the concierge on the night of 9th of May at around 11:30pm was also very rude. I politely asked a simple question and she was talking down on me lecturing about how things worked in the UK, Oh my God. I live in the UK too and I know how things work, and I am a professional. She wasn’t even British! Perhaps, it reflects poor staff training? Or it could have just been the color of my skin (brown), but hey-ho.

8

Mary

Apr 30, 2025

·

Stayed 6 nights

Staff at bar ignored us even after I went up to the bar and asked for help

4

Graham

Mar 23, 2024

·

Stayed 2 nights

Booked bed and breakfast. Hotel confirmed same at check in. Did fast check out and they then charged my debit card for breakfast and also drinks in the roof bar which we did not have (we did not even visit the bar). I phoned the hotel to resolve and they told me to send email. Two mails sent and no reply or resolution. Not good enough!

6

Annuja Nair

Aug 13, 2023

·

Stayed 2 nights

Check in was great - it was quick and easy, they gave us some cookies which was a much welcomed little treat after our journey. Our room was neat and clean. Breakfast variety was adequate to good - coffee served was cold. There was no one to seat us when we arrived so we sat ourselves down on a dirty table and waved for help to get the table cleaned up. The waiters/servers pushed passed me during the breakfast service which was a little shocking. A little too brisk for my liking. Before leaving for the day I requested that water and toilet paper be refilled in the room at the front desk on our way out, but they only replaced the toilet paper and I had to call to ask for water again when we got back. The hotel is in a good location just a two minute walk from the Tower of London, it is on a quiet street in the city. It is clean, but from a service point of view I am not sure I’d stay here again.

10

Steve

Oct 31, 2025

·

Stayed 1 night

Excellent stay. Staff were very polite and accommodating. Hotel was clean and looked fresh

6

Anne-Marie

Jul 13, 2024

·

Stayed 1 night

I chose this hotel as it included breakfast. This was not recorded on the booking. The staff added this after as an extra charge. The hotel is lovely. Unfortunately on check in the corridor on 2nd floor was very messy. This was tidied shortly after.

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Location

Excellent for sightseeing near the Tower of London and Tower Hill Tube, with easy access to buses and river boats. The area is generally quiet and walkable for central attractions.

Related guest reviews

10

Dyfan

Feb 22, 2025

·

Stayed 2 nights

Perfect location

10

Michelle

Aug 23, 2025

·

Stayed 7 nights

We got adjoining rooms & it worked great for our family of 4. Hotel is right next to Tower of London & Tower Hill tube station.

10

Will

Jun 7, 2025

·

Stayed 1 night

Great location

10

TODD

Oct 10, 2023

·

Stayed 7 nights

Great location, quiet comfortable room, responsive staff, option to include breakfast - which we did and were glad to have. Just 5min walk to Tower Hill or Aldgate tube stops, Tower of London, Tower Bridge.

10

Stephen

May 11, 2025

·

Stayed 7 nights

Very close to tube station..2 min walk.

10

CLAIRE

Jul 16, 2024

·

Stayed 1 night

A nice hotel tucked away very close to both the Tube and the Tower of London, great service from the team. I was there on business so didn’t try the food, however the service for coffee in the cafe area was very good.

10

Rosa

Jul 18, 2025

·

Stayed 2 nights

Great property would stay there again. Convenient to sights in London.

10

Jocelyn

Jun 8, 2025

·

Stayed 1 night

Clean and friendly staff. Hotel is just a 5 minutes walk to the Tower of London. Easy transportation, cabs in front of hotel and Liverpool Station is just a minute away. Easy walk as well going to Leadenhall Market and Spitalfields Market. Borough Market is walking distance too.

10

Evan

Mar 17, 2025

·

Stayed 2 nights

Convenient for transit

10

Charivil

Aug 4, 2025

·

Stayed 4 nights

Very convenient near public transport

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and quality, and the rooftop venue is popular. Some guests found breakfast repetitive or pricey, coffee/service inconsistent, and the Executive Lounge and room service underwhelming.

Related guest reviews

10

Neil

Nov 21, 2025

·

Stayed 1 night

Great location 5 minutes walk to underground station and other amenities. Helpful front desk staff easy check in and out. Breakfast was very nice selection.

10

Mark

Jul 6, 2025

·

Stayed 1 night

We were allowed to check in 3-4 hrs before the stated check in time, which was really helpful as we could leave our luggage there. The breakfast was superb, more variety than most hotels we have stayed in and the service was brilliant.

6

andrew

Nov 10, 2025

·

Stayed 3 nights

Not offered Prosecco at check-in. Other customers were. Room was shabby in parts despite being a refurbished room. No hanging space for dresses. Executive Lounge was poor. Large periods of day with NO food. Not even a biscuit. No hot food in evening canapé offering. Same food offered every day. Would NOT stay again.

10

Katy

Nov 30, 2024

·

Stayed 1 night

Excellent location. Froendly staff and lovely rooftop bar.

8

Michael

Aug 31, 2025

·

Stayed 1 night

Excellent breakfast. Executive room quite small. Club lounge very average.

6

kassie

Jul 30, 2024

·

Stayed 4 nights

Was good and clean, and very quiet, took 6 hours to get toilet paper and the room service $30 steak was gross.

6

Annuja Nair

Aug 13, 2023

·

Stayed 2 nights

Check in was great - it was quick and easy, they gave us some cookies which was a much welcomed little treat after our journey. Our room was neat and clean. Breakfast variety was adequate to good - coffee served was cold. There was no one to seat us when we arrived so we sat ourselves down on a dirty table and waved for help to get the table cleaned up. The waiters/servers pushed passed me during the breakfast service which was a little shocking. A little too brisk for my liking. Before leaving for the day I requested that water and toilet paper be refilled in the room at the front desk on our way out, but they only replaced the toilet paper and I had to call to ask for water again when we got back. The hotel is in a good location just a two minute walk from the Tower of London, it is on a quiet street in the city. It is clean, but from a service point of view I am not sure I’d stay here again.

2

YOSHIKAZU

Aug 27, 2025

·

Stayed 4 nights

I have reserved the connecting rooms, however the hotel provided us the "Sweet room". The probrem is this "Sweet room"is smaller room than we have reserved. so, I have negotiated more than 1 hour to change room. The breakfast menu is same for 4 days. I will book other hotel when I visit the London next time.

10

Richard

Jun 20, 2025

·

Stayed 1 night

Great location close to the tower of londom and short walk to multiple underground stops. Great rooftop bar with fabulous views of citu and tower bridge

6

Victor

Oct 12, 2023

·

Stayed 10 nights

Good location for the Tower of London and the river Thames. Rooms are small and expensive but you are in the center of London. Average breakfast buffet except for the scrambled eggs which I found too runny. Good breakfast staff made seating when crowded easy. Not as many good walkable restaurants as I expected.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $455	7 $489	8 $376	9 $270	10 $359
11 $240	12 $482	13 $729	14 $628	15 $290	16 $265	17 $273
18 $161	19 $321	20 $475	21 $463	22 $280	23 $194	24 $229
25 $161	26 $205	27 $273	28 $365	29 $205	30 $201	31 $212

Su	Mo	Tu	We	Th	Fr	Sa
1 $185	2 $419	3 $639	4 $606	5 $280	6 $205	7 $225
8 $181	9 $321	10 $460	11 $460	12 $290	13 $238	14 $269
15 $166	16 $392	17 $550	18 $550	19 $293	20 $244	21 $343
22 $166	23 $321	24 $368	25 $386	26 $319	27 $244	28 $341
29 $166	30 $342

DoubleTree by Hilton Hotel London -Tower of London

Prices for DoubleTree by Hilton Hotel London -Tower of London

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed with Sofa Bed, Tower

Deluxe Room, 1 King Bed, Mobility Accessible, Tower

Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds

Room, 1 Queen Bed

Deluxe Room, 1 King Bed

Room, 1 King Bed

Room, 1 Queen Bed, Accessible

Family Room, 2 Queen Beds, Connecting Rooms

Executive Room, 1 King Bed, Tower

City Suite

Executive Room (Tower King Executive with Sofa Bed)

Deluxe Room, 1 King Bed, Tower

City Suite, 1 King Bed with Sofa Bed

Deluxe Room, 1 Queen Bed

Executive Room, 2 Twin Beds

Executive Room, 1 King Bed, Tower (Accessible)

Suite, 1 King Bed (Atrium)

Room, Multiple Beds

Guest reviews of DoubleTree by Hilton Hotel London -Tower of London

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

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FAQs about DoubleTree by Hilton Hotel London -Tower of London

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