Name: The Chelsea Harbour Hotel & Spa London
Address: Chelsea Harbour, Chelsea Harbour, London, London (and vicinity), England, United Kingdom, London, Greater London, United Kingdom
Rating: 7.53

Guest reviews

7.5

Good

Based on 1,694 verified reviews

Who stays here?

Business

19%

Couple

35%

Family

31%

Group

9%

Solo

3%

What guests think

AI-generated summary based on recent guest reviews

At The Chelsea Harbour Hotel and Spa, guests often highlight large, suite-style rooms with marina views and a calm atmosphere, but also report dated decor, intermittent maintenance issues, and inconsistent service, including slow check-in, unreturned calls, and billing mistakes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Kris

3 weeks ago

·

Stayed 3 nights

The hotel room was large, great value and clean. Most of the staff were lovely and helpful. Apart from one who was quite rude at reception. Room service food was also

6

Raman

3 weeks ago

·

Stayed 2 nights

Positives were - good location, nice surroundings by the harbour, bar and restaurant space were nice. Negatives - I booked a family room with cot and asked for a cot on the booking. I also called two days prior and requested confirmation of the cot. Arrived at the hotel to no cot and queried it at reception. Had not arrived by babies bedtime so asked for it the next morning before her nap. Did not arrive for the second night again. Partner who had just done the London marathon slept on the uneven sofa bed. Broken toilet that was not flushing was to be fixed by maintenance - again did not arrive. Dated in areas such as the access to the spa and those facilities. Poorly maintained - broken lift, no alternative directions given. No water for the sauna and no staff around to support - I used four cups to get to 60 degrees. One shower out of order, another cold water. Two water dispensers in the changing area - neither had water. Overall disappointed with the services and finish of the property.

8

Wendy

3 weeks ago

·

Stayed 1 night

Staff were very welcoming. Unfortunately the air con didn't work and the room was very hot.

8

Richard

3 weeks ago

·

Stayed 1 night

Nice hotel in location Bar closes at 1030 so yo can’t get a drink other than on room service after that

6

Darren

3 weeks ago

·

Stayed 2 nights

Although the hotel was nice, the staff were shocking, i parked my car at the hotel for £85 per night, on arrival they took £170 out of my account for 2 nights parking, and also extra for a romantic package i bought, the second day another £170 went out of my account, when questioned they said it was £100 a night they placed as holding on my card, but that worked out at £200 not £170. I quiestioned 2 members of reception who both gave different reasons as to why the payment went out, with one of them trying to cover up what had happenend and the other openly saying they shouldn't have taken the payment twice, it was a mistake, and it wouldn't go back on my account for 3 days. I asked to speak to management and the receptionsist spoke to the manager on the phone, who then told the receptionsist to tell me they were too busy to see me!! I wont be staying here again, much better staff at other hotels in this area.

Chelsea Harbour, Chelsea Harbour, London, London (and vicinity), England, United Kingdom

Location

Located in London (Hammersmith and Fulham), The Chelsea Harbour Hotel & Spa London is within a 10-minute drive of Hyde Park and Buckingham Palace. This luxury hotel is 3.4 mi (5.5 km) from Big Ben and 3.8 mi (6 km) from Piccadilly Circus.

Thames River(0.2 miles)

Stamford Bridge Stadium(0.7 miles)

Cromwell Road(1.8 miles)

Clapham Common(1.9 miles)

Natural History Museum(2 miles)

Sloane Square(2 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Limited parking is available on-site, and valet parking is offered for a fee of GBP 85.00 per day, which includes in/out privileges. Reservations are not required for parking.

Full breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM for a fee of approximately GBP 25.00 for adults and GBP 12.50 for children aged 6-11. Children aged 5 and younger eat free breakfast.

Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details on room accessibility features are not provided.

The hotel is located in Chelsea Harbour, London, within a 10-minute drive of Hyde Park and Buckingham Palace. It is approximately 3.4 miles from Big Ben and 3.7 miles from Piccadilly Circus.

Yes, the hotel features an indoor swimming pool and an outdoor heated pool. Pool access is available from 8:00 AM to 8:00 PM. Please note that the swimming pool is closed seasonally from October 24 to November 18.

Children are permitted at the property, and those 4 years old and younger stay free when occupying the parent's room using existing bedding. Additional fees apply for children aged 6-11 for breakfast when sharing existing bedding.

The property offers rollaway beds for a fee of GBP 65 per night, and advance request is required. Information regarding cribs is not provided.

The Chelsea Harbour Hotel & Spa London

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Amenities

Property description

Book on Vio

Guest reviews

Good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

The Chelsea Harbour Hotel & Spa London