Is parking available at the property?

Self parking is available on-site for a fee of GBP 25 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee of approximately GBP 19.99 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Elevators are available for easy access to different levels.

How is the property situated in relation to key landmarks?

The hotel is located in Docklands, just a 5-minute drive from ExCeL Exhibition Centre and Thames River. It is approximately 4 miles from O2 Arena and Tower of London, with London City Airport only 3.5 km away.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests. The pool's operational hours are subject to change, and it may be unavailable during renovations scheduled from November 27, 2025, to December 12, 2025.

What are the policies regarding children staying at the property?

One child aged 12 years or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies for additional guests regarding extra beds or cribs?

The property offers rollaway beds for a fee of GBP 30 per night, subject to availability. Advance request or confirmation may be required.

Crowne Plaza London - Docklands Hotel

Average nightly price at Crowne Plaza London - Docklands by IHG by month, last 12 months (USD)
Month	Average price
January	$148
February	$204
March	$285
April	$211
May	$243
June	$265
July	$232
August	$150
September	$283
October	$246
November	$241
December	$199

What guests think

Across recent stays at Crowne Plaza London - Docklands by IHG, travellers praise very friendly staff, convenient access to ExCeL, the O2 and transport links, and generally comfortable rooms, while noting mixed leisure-facility experiences and occasional maintenance or service hiccups.

The pool, spa, sauna and steam room are appreciated, but guests frequently mention crowding, limited children’s hours, outside lessons, and periodic closures or refurbishments; lifts can be slow or out of service, and on-site parking is limited and costly. Cleanliness is often rated highly, though a minority report stained carpets, tired bathrooms with mould, and cloudy pools or messy changing areas. Breakfast commonly earns strong reviews for variety and quality, but peak-time organisation can falter, coffee machines occasionally fail, and some find dinner choices or room service underwhelming. Overall, it suits O2 and ExCeL visits and family stays if you’re comfortable with potential facility crowds or brief disruptions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests value the pool, spa, sauna and steam room, but report frequent crowding, limited children’s hours, outside lessons, and occasional closures or refurbishments. Parking is limited/expensive, and lift outages or slow elevators are mentioned.

Related guest reviews

8

Sam

Sep 17, 2025

·

Stayed 2 nights

The water in the ool was opaque. I could not see underwater at all despite wearing goggles. I was worried it was dirty. However it didn't smell or seem dirty. I expect to be able to see. I wish there hadn't been a swimming lesson in the pool . It's too small for that. Glad there were towels. Restaurant. I do not expect to be charged for water. £1.50 no chance. My poke said was superb as was my panko halloumi but it was huge portion even for me. Not enough chilli sauce. Love the porridge in the mornings but poor selection of jam. Scrambled egg tasted like it has cream in it. Some might like that, I don't. Sausages and bacon clearly high quality. Very nice breakfast. Not enough selection in the evening meal.

10

Mark

May 5, 2025

·

Stayed 1 night

Very nice hotel, pool smaller than expected. Parking quite restricted and you cannot prebook. But lovely condition and well laid out.

6

Jani

Mar 5, 2025

·

Stayed 3 nights

Breakfast good. Rooms good. Gym and Spa facilities open by membership for others than guests as well - crowded and not so clean. Service was decent. Good location to excel though. Would not go again

8

Colin

Sep 28, 2025

·

Stayed 2 nights

Nice breakfast, good cooked English breakfast and continental breakfast available, however, this was less varied. Bar and drinks were nice. Pool is nice but gets very busy during the day, and has a steam room and sauna, so lots of facilities. Good location for Cloud cable car and O2 arena. Room was clean and turned over daily, however, we were let down during our 10th anniversary weekend as had booked specially but nothing was organised and miscommunication with staff/hotel management whom promised a token but this occurred. Overall, good hotel and chain, and with more care and attention could be very good.

6

CHUNG KIN

Jul 23, 2023

·

Stayed 3 nights

Appreciate: Check-in and out process is efficient. The room is clean and tidy. Breakfast is good with many choices. Location is good, near the Rail Station (Custom House) and the Cable Car. Good to travellers. Need to improve: There are only 2 service lifts for all guests but one of them was out if of order. During our 4 days of stay, it did not repaired. People have to wait for several rounds of ups and downs then can go up.

10

Dana

Sep 10, 2024

·

Stayed 3 nights

Clean hotel, pool has limited hours for children. Hot tub only for 12 years and up.

10

Terri-Louise

Mar 11, 2025

·

Stayed 5 nights

Great hotel. Amazing service, good sized rooms with desk. Good bathroom. Comfortable bed slept well. Fantastic gym and pool I was even encouraged to go every day I was here. Great breakfast with products on order if you want. The only downside the planes to London city do fly close but you get used to it and they stop at night so I didnt get sleep disruption. Highly recommend

8

Karandeep

Aug 25, 2025

·

Stayed 2 nights

We initially had an issue with parking but that was luckily resolved and then everything was smooth sailing ahead. All of our staff interactions were very friendly. The room was great and the bed was comfortable. The breakfast included a good variety. The swimming pool however seemed to be a bit dirty. We stayed at this hotel for an o2 event. The connections to o2 via cable car and underground were excellent. Overall, the stay was very good.

8

Iwona

Feb 7, 2023

·

Stayed 1 night

I was disappoited of swimming area . Changing room dirty, shower curtains not hunging properly, a lot dirty towels is left inside changing room . On Sunday half of swimming polo is taken for kids lessons from outside and no information about that anywhere. . Pool looks like long time no repaired. Gap under outside door stuck with dirty cloth to cover that gap. In shower next to steam sauna flies and very poor shower (old battery) . Spa area very poor.

8

Philippa

Aug 4, 2025

·

Stayed 2 nights

Great location for the excel or for the cable car. We had a family room 2 double beds, would have been nice if it had a kingsize for the adults, a double is a bit too small for me!. The aircon seems to be controlled by the front desk and kept being turned off so had to ask for it to be turned on again. Room spacious and modern and breakfast was nice. We wanted a pool, pool area very clean and modern, jacuzzi a plus. Overall a good stay.

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AI-generated summary based on recent guest reviews

Cleanliness

Many describe rooms and common areas as clean, but feedback is mixed. Some report stained carpets or mould in bathrooms, plus cloudy pools and untidy changing rooms.

Related guest reviews

10

Eleanor

Sep 27, 2025

·

Stayed 6 nights

This hotel ticked all of the boxes. Very clean, beds comfy and good breakfast. Staff were helpful and friendly. I would stay here again.

8

Chris

Mar 1, 2024

·

Stayed 1 night

The reception staff and most of the hotel staff are so welcoming and helpful. Sadly, what really lets this hotel down are the unfriendedly, ignorant and downright rude staff in the spa. I had previously complained about the spa staff on visit last year. Nothing has changed I was ignored when I arrived, had to ask twice fot a towel ( By the way, professional tip to the woman on reception, the word is ask NOT arkse!) The pool and the changing rooms were filthy.

10

Sarah

Nov 10, 2025

·

Stayed 2 nights

Room was clean, towels topped up and spacious for 2 adults and 2 children

6

Abi

Oct 10, 2025

·

Stayed 1 night

Staff on arrival wasn’t welcoming. Room was ok. However stains on carpets. Empty packets in the bed side table and cup stains on the table/bed side table. Cleanliness was below average for an hotel of this standard. No tv remote for the TV. Over all, would off been better to stay at the premier inn.

6

Samantha

Apr 28, 2024

·

Stayed 1 night

Nice room. Very small bathrooms. Felt pretty unsafe as the lifts were slow and old but no staircase near lists as alternate route down. I felt if there were an emergency it would be chaos. The pool room was too hot - 30 degrees. There was pieces tissue floating in the pool and too much chlorine was used

4

Angela

Jan 12, 2024

·

Stayed 1 night

Hotel is very nice but they had an 18th birthday party taking place with loud music until the early hours. We requested to move rooms but they did not come back to us. Signage takes you to a ‘extra’ lift but this is like a service lift. Spa nice but changing rooms need updating and cleaning. Same with hotel bedroom bathroom signs of black mould. Reception chaotic and staff talking to you through a computer screen and unbothered by you. Breakfast lovely.

10

Susan

Sep 4, 2025

·

Stayed 1 night

Visiting son in the area with elderly parents. Pleasant hotel short walk from Elizabeth line. Hotel staff friendly, rooms clean with comfortable beds and mini fridge which was really handy

8

Sezen

Jun 6, 2025

·

Stayed 6 nights

Friendly front desk, but bathrooms need better cleaning

6

Christoph

Apr 3, 2024

·

Stayed 3 nights

Overall a good hotel with modern but unexciting rooms. Tube station is super close but still ok for connecting into the city. The pool is large but in a desolate condition with murky and smelly water during our stay.

10

Laura

Mar 28, 2023

·

Stayed 1 night

The hotel was very clean and airy and the staff were friendly and helpful, the rooms were extremely clean and spacious and the breakfast selection was lovely

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Rooms

Rooms are generally spacious with comfortable beds and family options; some enjoy views. Downsides include A/C or heating issues, corridor noise, construction-facing outlooks, and occasional minor maintenance or tech problems.

Related guest reviews

10

Tom

Sep 5, 2025

·

Stayed 1 night

Greate place, big and nice rooms. !

6

Ian

Sep 27, 2023

·

Stayed 2 nights

Didn’t sleep due to A/C not working and a really bright green emergency light that illuminated the whole room.

8

Hannah

Apr 23, 2025

·

Stayed 2 nights

Stayed in a comfortable room with two double beds for two nights. Very comfortable beds. Quiet rooms from an external point of view despite being in the flight path for the City airport. Quite a bit of noise from the corridor though. Breakfast a good selection although they weren't very good at restocking empty items or clearing dirty plates so the table got quite cluttered. The pool are was ok although not many places to sit.

10

Sally

Jun 16, 2025

·

Stayed 1 night

We stayed for one night to attend a show at o2. We had booked a double double with special request as reduced mobility. Message was considered and options suggested. We were put in a room facing away from the river where there was a big building project. This proved very noisy from early the following morning which wasn’t much appreciated by us after a late night!! Otherwise a very comfortable stay.

10

Dawn

May 1, 2023

·

Stayed 1 night

When you are in your room it is very quiet, you cannot hear anyone else. The only downfall was our view of a building site.

8

Dawn

Jun 9, 2024

·

Stayed 1 night

Very spacious and clean, good WiFi and tv. View not the best

10

Terence

Oct 16, 2024

·

Stayed 5 nights

A comfortable stay, spacious rooms, quiet.

8

Philippa

Aug 4, 2025

·

Stayed 2 nights

Great location for the excel or for the cable car. We had a family room 2 double beds, would have been nice if it had a kingsize for the adults, a double is a bit too small for me!. The aircon seems to be controlled by the front desk and kept being turned off so had to ask for it to be turned on again. Room spacious and modern and breakfast was nice. We wanted a pool, pool area very clean and modern, jacuzzi a plus. Overall a good stay.

6

Thomas

Jun 9, 2024

·

Stayed 1 night

Little bit underwhelmed for the money- booked a junior suite for a treat and it just felt more like a disabled room than anything particularly special. One lift out of action, room was a little tired, balcony was locked shut, TV was unresponsive, Bluetooth audio broken, shower small. Expected more.

6

Lisa-marie

Aug 2, 2023

·

Stayed 3 nights

There is no mention of ongoing building work at the back of the hotel. If you are staying on this side be prepared to be woken very early by workers drilling and building. .. we made the hotel aware of this as we were staying for 3 nights, we were moved "to an upgraded room" we were informed. However, the room was the exact same but on the opposite side of the hotel. The TV wasn't working properly either .

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Service

Service is widely praised as friendly, helpful and accommodating, with occasional upgrades and thoughtful gestures. Some guests report slow or hard-to-reach reception and disorganisation when busy, with inconsistent follow-through on issues.

Related guest reviews

10

Louise

Jun 10, 2024

·

Stayed 1 night

Great stay, Jon on reception was amazing and the next day breakfast was one of nicest we have had

6

Marvin

Oct 10, 2024

·

Stayed 3 nights

Welcoming staff on arrival and check in. Lots of technical issues with the room phones, couldn’t call room service had to go downstairs to order at the reception and still got charged a delivery fee. Very annnoying. Engineer tried to fix phone. Apparently a recurring issue. No fix so had to keep going down to order room service. Breakfast was a fiasco. No one directing customers. We all sat down then got charged for breakfast that was included in our bill because inclusive breakfast was around the corner but no one told us to go there or asked if we had it. Very convenient. Argumentative restaurant staff didn’t e en listen to our explanations. Very annoyed.

4

Sheikh Imran Ali

Aug 1, 2025

·

Stayed 2 nights

Review of Crowne Plaza London Docklands (Stay: 30th July – 1st August 2025) ⭐️☆☆☆☆ I stayed at Crowne Plaza London Docklands with my family from 30th July to 1st August 2025, and I can confidently say this was one of the most frustrating hotel experiences we’ve had. The air conditioning in our room kept shutting off throughout the stay, making the room hot and uncomfortable — especially at night. We tried calling the reception multiple times, but no one ever answered. We ended up having to go down to the front desk 2–3 times ourselves, wasting our time and energy on something that should have been resolved promptly. Despite raising the issue repeatedly, nothing was properly fixed. As a gesture, the hotel offered us free parking, some loyalty points (not really useful to us), and a 20% discount for a future stay. Frankly, that doesn’t come close to making up for two nights of poor sleep and the stress we experienced. I’m very disappointed, and I would not recommend this hotel to anyone. A decent night’s rest and responsive service are basic expectations — and even those weren’t met here.

10

Ryan

Oct 22, 2024

·

Stayed 1 night

This hotel is spot on. The staff are all very helpful and friendly, this will be my regular hotel every time I go to London from now on.

10

Denise

Feb 1, 2024

·

Stayed 3 nights

The staff was impeccable and the service provided was exceptional! I can't wait to go back again!! Thank you for making our first trip abroad so unforgettable!!

2

Laura

May 3, 2025

·

Stayed 1 night

The check in was very difficult, not helpful, abrupt and quite rude. Not a great start to a birthday celebration

10

David

Aug 31, 2025

·

Stayed 4 nights

We had a fabulous stay, hotel was spotless, breakfast was amazing but more importantly was the attitude of the staff, they were friendly, helpful and extremely attentive to your every need. Location was great and very close to a couple of underground stops. We would highly recommend this hotel and look forward to going back in the future.

10

Donald

Sep 10, 2024

·

Stayed 5 nights

The Staff at the front desk were outstanding with the help they gave me. RITA, GUSTAVO, CHEYENNE, and VIVIEN instructed me as to how to board the Elizabeth train line to get to my various destinations. They also suggested stores for groceries to go to and tourist sites.

4

assad

Jul 28, 2024

·

Stayed 1 night

Customer service was horrible practically the manager was shouting at me at one point about asking the car park which was overcharge me l, not very helpful £25 a night, I was told was £6 a night when I was checking in. Customer service non-existent

4

Carolina

Nov 7, 2024

·

Stayed 2 nights

I had a lot of difficulties reaching out reception; slow check out process and terrible room service, taste of food was really bad and presentation or delivery person not very clean. 2 elevators for the property is not functional

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AI-generated summary based on recent guest reviews

Location

Very convenient for ExCeL, the O2, cable car, DLR and the Elizabeth Line, and calmer than central areas. A few note it’s farther from the city centre and some rooms face nearby construction.

Related guest reviews

10

Jo

Jun 10, 2025

·

Stayed 1 night

Really nice hotel with a pool. Smooth check in with clear details on facilities. I stayed in the jacuzzi, sauna and steam room before heading over to O2 arena for a show. Very convenient location and right next to cable cars. Came back late and was greeted by reception team on the way in despite it being late. I didn't have food there but it did smell delicious!

10

Daniel

May 12, 2024

·

Stayed 1 night

The location is good with lovely views of the O2. It is minutes away from ExCel and The O2 and approx 25 minutes from central London. Ideal if you want a London break but want somewhere you can relax away from the crowds.

10

David

Aug 31, 2025

·

Stayed 4 nights

We had a fabulous stay, hotel was spotless, breakfast was amazing but more importantly was the attitude of the staff, they were friendly, helpful and extremely attentive to your every need. Location was great and very close to a couple of underground stops. We would highly recommend this hotel and look forward to going back in the future.

10

Tracey

Apr 7, 2023

·

Stayed 3 nights

Ideal location away from the hustle and bustle of London. Easy commute into London. Our granddaughter loved the swimming pool. Good variety for breakfast. Tesco express really close.

8

Marilyn

Jun 13, 2025

·

Stayed 3 nights

Overall good place to stay. Is a little far from the center.

10

Mark

May 27, 2024

·

Stayed 2 nights

Great hotel in fantastic location

10

IAN

May 29, 2024

·

Stayed 1 night

Great Hotel and an ideal location

10

Hazel

Aug 17, 2024

·

Stayed 1 night

Beautiful hotel, staff were excellent and the food was lovely! It is a bit tricky to get to as a bit of a walk from the nearest tube, but ideal for the EXcel Centre.

10

Anita

Sep 30, 2025

·

Stayed 2 nights

Very helpful staff.. perfect location for the O2..

10

Paul

Sep 9, 2025

·

Stayed 2 nights

Smart hotel and great location for Excel and close to Elizabeth Line for swift travel into centre. Great facilities and comfortable.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently rated very good with plenty of choice. At busy times organisation can slip, coffee machines fail, and some find dinner options limited or room service poor.

Related guest reviews

8

Sam

Sep 17, 2025

·

Stayed 2 nights

The water in the ool was opaque. I could not see underwater at all despite wearing goggles. I was worried it was dirty. However it didn't smell or seem dirty. I expect to be able to see. I wish there hadn't been a swimming lesson in the pool . It's too small for that. Glad there were towels. Restaurant. I do not expect to be charged for water. £1.50 no chance. My poke said was superb as was my panko halloumi but it was huge portion even for me. Not enough chilli sauce. Love the porridge in the mornings but poor selection of jam. Scrambled egg tasted like it has cream in it. Some might like that, I don't. Sausages and bacon clearly high quality. Very nice breakfast. Not enough selection in the evening meal.

10

ANDREW

Jun 17, 2025

·

Stayed 2 nights

Great hotel. Spent a couple of nights there when visiting London. Rooms were great and beds were very comfy. Breakfast was excellent. Close to Custom House station. Highly recommend

10

Dale

Aug 30, 2024

·

Stayed 1 night

Check in was easy. Room was lovely and we got a view. My phone cable had broken and reception gave me a packet with a multi charge cable for free. Shower had a good strong spray and toiletries were nice. Good hairdryer, iron and ironing board in room. Bed, pillows and duvet all really nice quality. At breakfast there was a vast array of food which all looked amazing. Will definitely be returning.

6

Graham

Nov 16, 2025

·

Stayed 1 night

Some staff were great, others disinterested in the customer and only on the task in hand. Breakfast was a disorganised joke, woefully understaffed.

10

Kingsley

Nov 25, 2023

·

Stayed 2 nights

The breakfast was 5 star. Clean and cosy rooms. Friendly customer service. I definitely recommend.

8

kenneth

Jan 7, 2024

·

Stayed 1 night

Limited options for eating

10

Lori

Jul 29, 2024

·

Stayed 2 nights

We had an excellent stay at the Crowne Plaza Docklands! The area is very cosmopolitan and close to the DLR network. All the staff were friendly and helpful and nothing was too much trouble! We enjoyed the breakfast and meals in the restaurant were very tasty! I would recommend the Crowne Plaza to other travellers to London

8

Steve

Apr 28, 2024

·

Stayed 1 night

Breakfast service suffered it was to busy not their fault coffee machine also not working not enough staff the managment should take this onboard. Reception great service

4

Carolina

Nov 7, 2024

·

Stayed 2 nights

I had a lot of difficulties reaching out reception; slow check out process and terrible room service, taste of food was really bad and presentation or delivery person not very clean. 2 elevators for the property is not functional

10

Irodakhon

Jul 16, 2025

·

Stayed 7 nights

Staff was good, breakfasts were amazing

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $346	5 $171	6 $137	7 $244
8 $113	9 $127	10 $393	11 $200	12	13 $176	14
15 $167	16 $247	17 $225	18	19	20 $155	21
22	23	24 $235	25 $302	26 $164	27 $210	28 $220
29 $110	30 $116

Su	Mo	Tu	We	Th	Fr	Sa
		1 $182	2 $237	3 $232	4 $288	5 $327
6 $189	7 $142	8 $271	9 $280	10 $161	11 $154	12 $178
13 $104	14 $89	15 $126	16 $169	17 $195	18 $206	19 $229
20 $181	21 $127	22 $108	23 $118	24 $125	25 $127	26 $142
27 $135	28 $152	29 $212	30 $203	31 $254

Crowne Plaza London - Docklands by IHG

Prices for Crowne Plaza London - Docklands by IHG

Monthly average prices

About this property

Location

Room options

Premium Room

Standard Room

Standard Room, 1 Double Bed (Mini Cooler)

Standard Room, 1 Double Bed with Sofa Bed

Standard Room, 2 Double Beds

Standard Room, 1 Double Bed, Accessible

Standard Room, 1 King Bed

Standard Room, 2 Double Beds (Mini Cooler)

Junior Suite, 1 King Bed

Standard Room, 1 King Bed, Accessible (Minicooler)

Guest reviews of Crowne Plaza London - Docklands by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

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FAQs about Crowne Plaza London - Docklands by IHG

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