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Crowne Plaza London - Docklands by IHG - Image 1
Crowne Plaza London - Docklands by IHG - Room
Crowne Plaza London - Docklands by IHG - Room
Crowne Plaza London - Docklands by IHG - Pool
Crowne Plaza London - Docklands by IHG - Restaurant

Crowne Plaza London - Docklands by IHG

Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Business Center

  • Room Service

  • Dry Cleaning

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Property description

Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an indoor pool, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless...
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From

$141
/ night

Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Across recent stays at Crowne Plaza London - Docklands by IHG, travellers praise very friendly staff, convenient access to ExCeL, the O2 and transport links, and generally comfortable rooms, while noting mixed leisure-facility experiences and occasional maintenance or service hiccups.

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Facilities

Mixed

Cleanliness

Mixed

Rooms

Spacious

Service

Friendly

Location

Convenient

Dining

Inconsistent

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4

Joe

IAN-logo

Jun 17, 2026

·

Stayed 1 night

The poor customer service and condition of the room are why this hotel only gets 2 stars from us. We checked in, dropped off our luggage and headed straight to the O2. Before leaving, we noticed a strong sewage smell in the room. Hoping it would clear, we left the window open and went out for the evening. When we returned, the smell was still there. With no one at reception, we had no choice but to stay in the room. Sleeping with the window open in central London made for a terrible night's sleep. The next morning, we reported the issue before breakfast. To their credit, maintenance arrived immediately and found a fault with the shower trap causing the smell. However, even after the repair, the room still smelt awful when we returned. The odour was so unpleasant that we decided to check out early. What disappointed us most was the complete lack of apology or empathy from the front desk staff. After our stay, I completed the standard feedback survey and received what appeared to be an entirely AI-generated response, giving the impression that our concerns were not genuinely acknowledged. On a positive note, the location is excellent for the O2 and ExCeL, with easy Tube access to central London, and the breakfast was faultless with plenty of choice. Overall, we left disappointed. With better room standards and a more empathetic response from staff, this could have been a much better experience.
The poor customer service and condition of the room are why this hotel only gets 2 stars from us. We checked in, dropped off our luggage and headed straight to the O2. Before leaving, we noticed a strong sewage smell in the room. Hoping it would clear, we left the window open and went out for the evening. When we returned, the smell was still there. With no one at reception, we had no choice but to stay in the room. Sleeping with the window open in central London made for a terrible night's sleep. The next morning, we reported the issue before breakfast. To their credit, maintenance arrived immediately and found a fault with the shower trap causing the smell. However, even after the repair, the room still smelt awful when we returned. The odour was so unpleasant that we decided to check out early. What disappointed us most was the complete lack of apology or empathy from the front desk staff. After our stay, I completed the standard feedback survey and received what appeared to be an entirely AI-generated response, giving the impression that our concerns were not genuinely acknowledged. On a positive note, the location is excellent for the O2 and ExCeL, with easy Tube access to central London, and the breakfast was faultless with plenty of choice. Overall, we left disappointed. With better room standards and a more empathetic response from staff, this could have been a much better experience.
2

Luke

IAN-logo

Jun 14, 2026

·

Stayed 1 night

Fire alarm went off at 6:45 on a Sunday morning causing the entire hotel to evacuate, all the guests where waiting in the road outside in there night cloths and not a single member of staff came outside to inform us it was a false alarm, some of the guests including me had to enter the building to find out what was going on, only then to be greeted by a smirking staff member saying it was a false alarm. Furthermore there was an issue with one of the exits due to building works going on meaning the guests on the second floor had to turn around and use another exit! On check out, all the guests were asking how they intended to compensate us for the fiasco, to be told we’ll get a response by email… which we did saying ‘sorry, but it wasn’t there thought’. What a joke!
Fire alarm went off at 6:45 on a Sunday morning causing the entire hotel to evacuate, all the guests where waiting in the road outside in there night cloths and not a single member of staff came outside to inform us it was a false alarm, some of the guests including me had to enter the building to find out what was going on, only then to be greeted by a smirking staff member saying it was a false alarm. Furthermore there was an issue with one of the exits due to building works going on meaning the guests on the second floor had to turn around and use another exit! On check out, all the guests were asking how they intended to compensate us for the fiasco, to be told we’ll get a response by email… which we did saying ‘sorry, but it wasn’t there thought’. What a joke!
10

Maya

IAN-logo

Jun 1, 2026

·

Stayed 1 night

We had a wonderful stay! The hotel and room was immaculate. We made use of the swimming pool and sauna, also lovely. I called ahead to organise a birthday surprise and the reception colleagues were so helpful and very attentive. A great hotel with very easy transport links to the O2 Arena.
We had a wonderful stay! The hotel and room was immaculate. We made use of the swimming pool and sauna, also lovely. I called ahead to organise a birthday surprise and the reception colleagues were so helpful and very attentive. A great hotel with very easy transport links to the O2 Arena.
6

Wendy

IAN-logo

May 31, 2026

·

Stayed 1 night

Hotel was having some work done, so for reception you had to walk through the restaurant without clean signage and then was approached by a waiter after looking about, advising to go up to floor 1, I think a person for the hotel could welcome people and direct or register on an iPad, We had a long journey with heavy traffic and went to reception where the lady confirmed check in and advised to read the leaflet for details, again as customer service I don’t think it’s that hard to advise that breakfast is x time. On checking out, a different lady kindly registered my car, as on arrival whilst I advised that I had completed check in details with the car reg, the lady had not asked me to register the car on the other system, thankfully the lady on checkout did, which avoided a fine, even though parking payment was authorised. Breakfast was a bit chaotic, no one greeting you or checking room numbers, help yourself. Coffee machine not working properly and air con blowing high so good goes cold very quickly. Very underwhelming experience and had looked for somewhere to eat the night before and lots of people stood around talking without the customer service of welcoming to see if could help. On the plus, location was excellent for the o2 with ease to get to concert using the cable car which is discounted if going to an event and left the o2 and on a cable car and back to hotel in less than 15 mins!
Hotel was having some work done, so for reception you had to walk through the restaurant without clean signage and then was approached by a waiter after looking about, advising to go up to floor 1, I think a person for the hotel could welcome people and direct or register on an iPad, We had a long journey with heavy traffic and went to reception where the lady confirmed check in and advised to read the leaflet for details, again as customer service I don’t think it’s that hard to advise that breakfast is x time. On checking out, a different lady kindly registered my car, as on arrival whilst I advised that I had completed check in details with the car reg, the lady had not asked me to register the car on the other system, thankfully the lady on checkout did, which avoided a fine, even though parking payment was authorised. Breakfast was a bit chaotic, no one greeting you or checking room numbers, help yourself. Coffee machine not working properly and air con blowing high so good goes cold very quickly. Very underwhelming experience and had looked for somewhere to eat the night before and lots of people stood around talking without the customer service of welcoming to see if could help. On the plus, location was excellent for the o2 with ease to get to concert using the cable car which is discounted if going to an event and left the o2 and on a cable car and back to hotel in less than 15 mins!
8

Eve-Marie

IAN-logo

May 31, 2026

·

Stayed 1 night

Good spot, clean and tidy but air con in room was poor meaning really bad sleep which was really the most important thing.
Good spot, clean and tidy but air con in room was poor meaning really bad sleep which was really the most important thing.
Royal Victoria Dock, Western Gateway, Canning Town South, London, England, United Kingdom

Location

With a stay at Crowne Plaza London - Docklands by IHG in London (Docklands), you'll be within a 5-minute drive of ExCeL Exhibition Centre and River Thames. This spa hotel is 4 mi (6.4 km) from The Arena and 4.6 mi (7.5 km) from Tower of London.

ExCeL Exhibition Centre(0.3 miles)

The Arena(1.9 miles)

River Thames(1.9 miles)

Thames Path(2.1 miles)

ABBA Arena(3 miles)

Queen Elizabeth Olympic Park(3.7 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:59

Before 11:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs about Crowne Plaza London - Docklands by IHG

Self parking is available on-site for a fee of GBP 25 per day, which includes in/out privileges.

Full breakfasts are served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee of approximately GBP 19.99 per person.

Check-in is from 3:00 PM until 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Elevators are available for easy access to different levels.

The hotel is located in Docklands, just a 5-minute drive from ExCeL Exhibition Centre and Thames River. It is approximately 4 miles from O2 Arena and Tower of London, with London City Airport only 3.5 km away.

Yes, there is an indoor swimming pool available for guests. The pool's operational hours are subject to change, and it may be unavailable during renovations scheduled from November 27, 2025, to December 12, 2025.

One child aged 12 years or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

The property offers rollaway beds for a fee of GBP 30 per night, subject to availability. Advance request or confirmation may be required.

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