Name: Holiday Inn Express London Stratford by IHG
Address: 196 High Street, Stratford and New Town, London, England, United Kingdom, London, Greater London, GB
Price range: $84–$281 per night
Rating: 8.68

What guests think

Holiday Inn Express London Stratford by IHG stands out for friendly staff, comfortable rooms, and a very convenient location for ABBA Arena, Stratford Station and Westfield, offering good value for short stays and event trips.

Breakfast is widely appreciated but the buffet area gets crowded at peak times and some guests found items lukewarm or limited. Facilities are basic for an Express: limited paid onsite parking and a small bar/restaurant with a simple menu, and no gym or pool. Rooms are comfortable yet simple, with occasional noise or storage limitations and no in-room fridge. Expect a no-frills base suited to concerts and city exploring.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Onsite parking is very limited, first come first served, and charged around £20–22 per day. The bar and evening dining are simple (often pizza/panini) with late opening; there is no gym or pool.

Related guest reviews

10

Jade

Jul 11, 2023

·

Stayed 1 night

Great stay, super comfy beds and polite staff. Only issue is parking, limited parking spaces in the hotel and no instructions on how to actually get in the car park as it is gated. We ended up having to park a 20 minute walk away which isnt great if you have bags. That was the only issue but otherwise a great stay as only a 10 minute walk from West Ham Stadium and Abba Arena.

8

Dr

Nov 27, 2025

·

Stayed 2 nights

Good for a frill-free quick stop, very convenient (10-12 min walk) to the ABBA Arena. Car park is useful facility and costs £22 per 24 hour period, first come first served (advance booking not an option).

10

Patrick

Oct 30, 2025

·

Stayed 1 night

Parking great. Breakfast the very best I've had in a long time. A massive selection and cooked was really fresh and HOT. Very helpful staff. In fact I just could not have chosen a better hotel

10

Melanie

Dec 7, 2024

·

Stayed 1 night

Near tube and copper box arena all within walking distance. Easy check in and happy and cheerful staff. Unfortunately there was no evening meal service other than pizza and panini. Bar stayed open till 1 am which was handy if you were late back from a show.

8

Donovan

Apr 16, 2025

·

Stayed 2 nights

The Holiday Inn was fine. Appreciated the breakfast and having a kettle etc in the room. My only complaint would be the parking charge - £20 a day to use their own car park seemed a bit excessive. Most people coming out here will have cars. I think that should be made clear. Check in was laborious but otherwise, nice staff. Great location for the Aquatics Centre

10

Nicola

Oct 12, 2024

·

Stayed 1 night

Efficient friendly checkin, large well equipped rooms & super comfy bed. Location great for Westfield and ABBA. On site parking is limited to 12 spaces so get there early or try to prebook. Additional £20 charge for parking but perfectly reasonable. Breakfast was plentiful but gets crowded so allow time.

8

Claudia

Oct 1, 2024

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Stayed 5 nights

I was disappointed but that's because I didn't realize that an Express is in and out, so there was no fridge, no microwave, no gym and definitely no pool. The staff didn't know much around the hotel and couldn't recommend much. Otherwise the hotel is clean and safe and friendly. Breakfast was decent.

10

Erica

Dec 31, 2024

·

Stayed 3 nights

Good customer service, good housekeeping. Parking was a problem.

10

Paul

Jun 4, 2025

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Stayed 1 night

Great location for the ABBA Voyage show and the Olympic park. Some parking at the hotel which made the trip really easy. Helpful staff as well

10

darron

Aug 31, 2025

·

Stayed 2 nights

Wonderful stay for 2 nights at the holiday inn as we were visiting the Abba arena The staff are very welcoming and the hotel is very comfortable and modern. Inclusive breakfast was lovely and the limited menu for the day/evening was very tatsy and well cooked.. Only 2 little moans..the draught lager didn't seem to have much life in it and the car park was very tiny so had to park at the old buzz bingo.. Would definitely return in the future..

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Cleanliness

Reviews frequently note clean rooms and tidy common areas with praised housekeeping. A few guests reported minor issues like bathroom wear, patchy sealant, or occasional bedding cleanliness problems.

Related guest reviews

10

Cheryl

Sep 9, 2023

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Stayed 1 night

I found the staff friendly and really helpful, Welcomed like an old friend. The hotel was clean and dining experience was excellent both for dinner and breakfast . Excellent location for the event I was attending but the area is run down but seems to be in the up

8

Kirsten

Oct 7, 2025

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Stayed 2 nights

No issues, generally clean enough, few things in bathroom needing a bit of upkeep.

10

Jacqueline

Nov 16, 2025

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Stayed 2 nights

Room immaculate very clean no Issues great location and breakfast was nice.

8

Deborah

Jun 2, 2025

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Stayed 1 night

Booked this hotel as attending the Abba Voyage event, good location, about 10 min walk away, hotel was very clean and staff helpful, bedroom nice, only slight issue, mattress was harder than I am use to, quiet room so everything else was good, breakfast nice and good choices

8

Colleen

Oct 15, 2025

·

Stayed 4 nights

Room was clean. Staff accommodating and pleasant. Linens were very clean.

10

Shirley

Jun 11, 2025

·

Stayed 2 nights

Very clean

10

IAN WORTHINGTON

Aug 31, 2025

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Stayed 5 nights

I really enjoyed my stay. My room was cleaned and tidied every day. The meals were reasonably priced; I ate there every evening. Special deal for early diners. Bar open from lunch time until 1.00am. Only a quiet ten minute walk to Stratford tube station using the Gibbins Road entrance. Used currently for people going to the ABBA Voyage concert. Easy to walk there from the hotel. Will definitely go back again.

10

Pamela

Sep 30, 2025

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Stayed 3 nights

Pleasant clean room, very quiet even facing road, easy to access Olympic Park area, rail stations and buses. Breakfast was good and staff helpful and efficient in keeping tables clean as fast turnover. Would use again and recommend to friends,

6

Sara

Jul 23, 2025

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Stayed 5 nights

The bedsheet is quite dirty and the washroom has some broken wood under the basin. No fridge is quite disappointed .

8

Pedro

Oct 7, 2024

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Stayed 1 night

Room very spacious, clean and massive comfy bed, pillows not great, poor quality but had worse... Short walk to Westfield and olympic park... Breakfast are too small and crazy busy but plenty of food

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Rooms

Rooms are comfortable and generally well equipped for short stays, with large beds and basics like kettles, irons and safes. Some guests mentioned traffic or fan noise, limited storage, hard pillows or beds, temperature quirks, and no in-room fridge.

Related guest reviews

8

Kathryn

Aug 16, 2025

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Stayed 2 nights

Excellent food, bed very comfortable, room facilities very good. Room noisy can hear next door and people in the corridor. Car park quite cramped. I would come again probably without the car

6

Ronn

Jan 9, 2025

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Stayed 1 night

Originally given room on top floor, but noise from roof fans prevented us from sleeping. Was then given a room on a lower floor which was ok.

10

Detlev

Nov 13, 2024

·

Stayed 3 nights

Very friendly staff, nice rooms (for the price), well equipped with safe and Iron Maschine. All you need for a short stay, complementary breakfast.

8

Robert

Jan 15, 2025

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Stayed 3 nights

The hotel is about a 10 minute walk from Stratford Station (Google maps took us via a back street route - best to exit via the Town Centre exit signs and follow the route past the bus stands and along the main road to the hotel). The room was clean and well presented but the minimalist design had, in our opinion, gone too far, in that there was only two small shelves and a short rail with 6 hangers to keep clothes. There were no drawers in the room. Not ideal for our 3 night stay, but we managed. Breakfast was nice and of good quality. The automated pancake machine was in full swing on our visit and was a popular feature. All the staff we met, inc housekeeping, breakfast and reception were friendly and hardworking. We would definitely stay again.

10

Ken

Feb 17, 2025

·

Stayed 2 nights

Great staff,very clean,food very good ,overall a great place to stop

10

Humam

Jun 30, 2025

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Stayed 1 night

Clean and comfortable room and facility.

10

Fiona

Oct 12, 2025

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Stayed 2 nights

Lovely rooms with everything needed. Comfortable beds. Good breakfast. Friendly helpful staff. Easy check in.

8

Hamad

Jan 13, 2025

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Stayed 1 night

Staff are lovely and helpful, they’re very lenient and willing to help you out a lot. The stay overall was great, place was clean and just felt like home. The one downside, which really took away the final star is the fact that the smoke detector in the room flashes a yellow light every 10 seconds or so, and as you can imagine trying to sleep with a large flash of light is not the best. The TV should also be able to have the option for us to connect to our devices or atleast add Netflix or other streaming platforms so we can actually make use of it

6

Shaun

Mar 1, 2024

·

Stayed 1 night

Good location for visit to ABBA Voyage, room was clean, but difficult to adjust temperature and was cold throughout the night

8

Paul

May 13, 2025

·

Stayed 2 nights

Room was very quiet and the bed comfortable

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Service

Service is a strong point: staff are regularly described as friendly, welcoming and helpful. Isolated issues include slow bar service or occasional check-in confusion.

Related guest reviews

10

Catherine

Nov 17, 2025

·

Stayed 1 night

Housekeeping was excellent. Reception staff very helpful. Breakfast was excellent but very busy and more seating would have been helpful. Evening food and bar very good and reasonably priced. Staff were all very polite and friendly. Overall an excellent stay and would recommend.

10

A

Mar 21, 2025

·

Stayed 1 night

Staff work very hard at hotel with very little respect from a lot of the customers. Moaning about there being no breakfast items when they were working flat out! Give these guys and gals a break and give them a payrise!

10

RICHARD

Sep 5, 2024

·

Stayed 2 nights

What a credit Jana is to your hotel. I had booked previous via a web site and heard no conformation so therefore I booked again. Jana spotted that I had booked and paid earlier and saved me £220!!!! Would others have done the same? Really pleased and we will be staying again.

10

June

Nov 5, 2025

·

Stayed 1 night

From the moment we arrived everything was perfect, staff were super friendly and breakfast was delicious

10

Oluyomi

Aug 19, 2025

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Stayed 5 nights

I love everything about my stay, I was very impressed with the great service provided by all the staff. They exceeded my expectations. Thank you to all the amazing staff especially Bella, would be nice to increase their wages😊 I can’t wait to be back again soon, will recommend this property to my friends&family.

10

Lucy

May 26, 2025

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Stayed 1 night

So helpful and friendly. Room was lovely… Excellent stay thank you

10

Carol

Apr 15, 2025

·

Stayed 1 night

My boys were so happy when we arrived to see balloons, chocolate and a card was left in our room. I had mentioned it was there bday, that was reason for staying in London and they went above and beyond. Lady on the desk was so lovely and helpful. Taking our bags in as we arrived earlier than check in. Assured me they were safe. Breakfast was so good. Lots of choice and staff on hand to help when needed. I was travelling alone with my 2 son 10yr olds. And was nervous but this hotel and staff made me feel so much at ease. Thank you all so much. Myself and my boys loved it here.

10

Diane

Aug 30, 2025

·

Stayed 2 nights

Staff were super friendly and helpful, hotel clean, great location for ABBA VOYAGE short walk, Stratford TS just minutes away from hotel and 18mins to Waterloo. If any suggestions, bar staff very slow took 3 staff to pour 2 drinks everytime! One took order and 2 to decide on which bottles to use! Also air con would not go any lower than 23 degrees.

10

Dana

May 25, 2025

·

Stayed 3 nights

Great service from arrival to departure. Close to the tube and Stratford station. Decent room, silent, able to open a window and air the room, AC can be easily adjusted. Good place to stay. Very comfortable space and environment. Breakfast is satisfactory as well. We tried the house restaurant one evening, price is ok, but meat was burnt, so didn't try more meals there. Staff is very attentive and welcoming.

10

Mollie

May 15, 2024

·

Stayed 2 nights

All staff were very helpful. We inadvertently left our mobile charging cable in the room. On phoning, once home,

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Location

Excellent for ABBA Arena and Stratford transport links (tube, DLR, buses) and Westfield shopping within about a 10–15 minute walk. Some felt the immediate area is a bit run-down or less appealing late at night.

Related guest reviews

8

Emma

Oct 21, 2025

·

Stayed 2 nights

Situated about 10 mins walk from Stratford train station and Westfield shopping centre. Clean and comfortable hotel, good size room. Breakfast had a good selection, although getting a table could be difficult at peak times. Would recommend and stay again .

8

nigel

Mar 24, 2024

·

Stayed 2 nights

The Hotel was the perfect location for seeing ABBA Voyage being just a short walk from the venue. However, Stratford itself was not the best of areas. We asked a policeman how to get to Stratford High Street and he said "Whatever would you want to go there for". The Hotel was a ten minute walk from Stratford Station with excellent tube and overground connections but we were advised to take the route to and from the Hotel via the High Street rather than the walking route identified on Google. The Westfield Shopping Centre was excellent with a wide range of good quality shops. The Stratford Centre Mall is not of the same standard. Overall, the Hotel was perfect for what we wanted for the proximity to the ABBA event.

10

Michael

Jul 2, 2025

·

Stayed 3 nights

Helpful and friendly staff.Good check in. Hotel room good and clean. Hotel location is great and 10 minute walk from train or tube station. 10 minute walk to ABBA venue, 10 minutes Westfeild shopping Mall and Olympic park. Easy access for central London. Breakfast at hotel was good.

8

Nadia

Nov 28, 2025

·

Stayed 1 night

Lovely stay! Comfy bed and great check in and staff. Perfect for going to the ABBA arena as walking distance. There was a lovely breakfast included although beware of the times. The buffet is in a small area so it’s packed at certain times. Hence I gave only 4 stars. Apart from that I’d go again!

10

Marc

Jun 15, 2025

·

Stayed 2 nights

Perfect position for Stafford Station.

8

Kaleb

Jun 20, 2025

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Stayed 2 nights

The property was perfectly placed for London stadium, had a comfy bed and great products for a shower wash :) Some areas looked run down and other than a shopping centre, there wasn’t much for tourists Overall good and would stay again

10

Ian

Jun 22, 2025

·

Stayed 2 nights

Hotel nice. Don't expect a la carte. They do food and there's a small bar. Good for ABBA voyage. A bit of a walk from Stratford rail/tube. This is a hub hotel that is well run and the staff are engaging and polite. Would stay if in area again.

10

Linda

Apr 24, 2025

·

Stayed 1 night

Conveniently located for ABBA voyage venue

10

Pamela

Sep 30, 2025

·

Stayed 3 nights

Pleasant clean room, very quiet even facing road, easy to access Olympic Park area, rail stations and buses. Breakfast was good and staff helpful and efficient in keeping tables clean as fast turnover. Would use again and recommend to friends,

10

Katerina

Sep 25, 2025

·

Stayed 1 night

Easy to get to the O2 Arena for our event.

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Dining

Breakfast is generally good with a decent selection, but the space is small so it often feels crowded or chaotic and hot items can be inconsistent. Evening meals are available and reasonably priced, though the menu is limited.

Related guest reviews

10

Catherine

Nov 17, 2025

·

Stayed 1 night

Housekeeping was excellent. Reception staff very helpful. Breakfast was excellent but very busy and more seating would have been helpful. Evening food and bar very good and reasonably priced. Staff were all very polite and friendly. Overall an excellent stay and would recommend.

10

Patrick

Oct 30, 2025

·

Stayed 1 night

Parking great. Breakfast the very best I've had in a long time. A massive selection and cooked was really fresh and HOT. Very helpful staff. In fact I just could not have chosen a better hotel

10

Melanie

Dec 7, 2024

·

Stayed 1 night

Near tube and copper box arena all within walking distance. Easy check in and happy and cheerful staff. Unfortunately there was no evening meal service other than pizza and panini. Bar stayed open till 1 am which was handy if you were late back from a show.

10

Roger

Jul 31, 2024

·

Stayed 1 night

Location for ABBA Arena excellent... Room perfect for overnight stay, Dove shower accessories... breakfast great but very busy, evening meal perfectly acceptable if you didn't want to venture into Stratford. Staff very attentive.

8

susan

Apr 13, 2024

·

Stayed 7 nights

Excellent staff, cheery and helpful. Room was well lit, and flexible.. shower powerful, bed huge, decor good. What a shame about the breakfast. Every product is of minimal quality. Preserves dispensed by machine so necessarily smooth, not great for marmalade. Marmite in one large jar, not good for cross contamination. Sausages appalling, cheap, tough, lacking flavour. Egg overcooked, no mushrooms, black pudding, fried bread, coffee from machine so no skimmed milk option. Pastries limited to croissants and mini muffins, red fruits only option for yogurt, no seeds, nuts etc. No cold cheese meat options. Bread basic, and each day the toaster was a lottery. Ranged from pale to black, on one or both sides. Added excitement to an otherwise dull offer

10

Arlene

Aug 1, 2025

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Stayed 4 nights

Breakfast option were bland.

10

IAN WORTHINGTON

Aug 31, 2025

·

Stayed 5 nights

I really enjoyed my stay. My room was cleaned and tidied every day. The meals were reasonably priced; I ate there every evening. Special deal for early diners. Bar open from lunch time until 1.00am. Only a quiet ten minute walk to Stratford tube station using the Gibbins Road entrance. Used currently for people going to the ABBA Voyage concert. Easy to walk there from the hotel. Will definitely go back again.

8

Saji

Aug 27, 2024

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Stayed 2 nights

Breakfast excellent

8

Soo

Feb 10, 2025

·

Stayed 1 night

Breakfast was very chaotic. It was busy but still chaotic! The layout needs to be reviewed, which may help. Milk not available near tea & coffee hence people crossing the room to get milk or constantly asking where it was. would make life easier for staff and visitors alike if there was better flow.

8

Sarah

Feb 6, 2025

·

Stayed 1 night

Great massive comfy bed and dove products in the bathroom was a nice touch. Breakfast was shockingly bad. No real gliten free selection and what i could eat was dry, overcooked and tasteless.nicest bit was a yoghurt.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$99
February	$108
March	$128
April	$141
May	$145
June	$175
July	$174
August	$130
September	$189
October	$160
November	$156
December	$145

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $180	5 $189
6 $84	7 $125	8	9	10 $276	11 $231	12 $237
13 $173	14 $173	15 $228	16 $281	17 $173	18	19
20	21 $211	22	23	24	25	26 $241
27 $107	28 $116	29 $206	30 $197

Su	Mo	Tu	We	Th	Fr	Sa
				1 $139	2 $172	3 $236
4 $104	5 $162	6 $190	7	8 $174	9	10
11 $109	12 $110	13 $193	14 $193	15 $135	16 $195	17
18 $105	19 $126	20 $153	21 $166	22 $168	23 $258	24
25 $119	26 $130	27 $135	28 $153	29 $125	30 $117	31

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