Name: London Marriott Hotel Grosvenor Square
Address: Grosvenor Square, Mayfair, London, England, United Kingdom, London, England, United Kingdom
Rating: 8.23

What guests think

At London Marriott Hotel Grosvenor Square, travelers praise the central Mayfair location and consistently friendly, attentive staff, while feedback on rooms is mixed, citing comfortable beds but recurring issues with noise, air conditioning, and some awkward bathroom layouts.

Cleanliness is generally good, though a few guests mention bathroom odors or maintenance problems. On-site dining feedback is mixed, with fine breakfasts but a pricey restaurant, an underwhelming lounge, and limited room service hours. A practical choice for Mayfair stays, though checking room location and AC beforehand can help ensure a smoother stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

6

Theresa

Apr 26, 2023

·

Stayed 4 nights

The property exterior was having work done so there is scaffolding all around. There was a slight moldy smell when first entering the bathroom like an air filter needed to be changed.

10

Erin

Mar 3, 2024

·

Stayed 3 nights

You can’t beat the location if your priority is shopping. 2 min to Selfridges, 9 min to Bond St by foot. Bond St and Green Park tube stations allow for easy transportation. Club Lounge is underwhelming so I wouldn’t spend the extra $ or points for that. In that case, go to JW Marriott 3 mins away.

8

JACK

Jan 3, 2025

·

Stayed 1 night

Stayed for a wedding

10

Christine

Apr 28, 2025

·

Stayed 5 nights

Beautiful place, with fantastic service. I enjoyed the turndown service every night. The staff was helpful but also gave you space. Would highly recommend.

2

CA

May 24, 2023

·

Stayed 1 night

When I arrived the porter was very rude when I asked about parking, saying he could not recommend anywhere which was not what i asked. I had to park a 15 min walk away. When I got to reception I presented my credit card and was then asked for Photo ID, like some sort of conman which I have never experienced in all my years of travelling. When I asked why the receptionist was very rude. I would Never stop at this hotel again.

6

kevin

Oct 31, 2022

·

Stayed 3 nights

The rooms are well renovated except the bathroom, would have been better to have a walking shower. The AC is way too noisy and doesn’t work properly, it’s only air coming out. No room service 24 hours, cleaning is only until 4pm. Never have seen this in a 5 stars hotel. Location is good, service good.

8

Fiona

Feb 4, 2024

·

Stayed 2 nights

I love this hotel and have stayed a few times It’s close to everything My problem on this two night stay was noise on both nights from a function downstairs It was as if the music was playing in my room I complained and about five minutes later the music stopped. Hotel shouldn’t sell rooms above the function room in my opinion

4

Nick

Mar 12, 2024

·

Stayed 2 nights

Disappointing for a 5 star hotel. I can’t say it was terrible but there are certainly better options in the area. The check in was slow and I was made to wait although at least two other staff seemed to be available but had more important things to attend to. The room was noisy as the inner plastic pane to cut down on noise was wedged open and I couldn’t move it. It was fixed the second night. And oddly the shower was down a short corridor but there was no hook or anywhere to put the towel so you have to leave it on the floor. Breakfast in Ramsay’s was fine and at least the service there was good - but I guess they were not hotel employees.

8

Gavin

Jul 15, 2023

·

Stayed 6 nights

Just your typical Marriott experience, great location and nice surroundings.

6

Emily

Oct 9, 2024

·

Stayed 4 nights

Great location, average hotel. Loud hallways, small rooms, tub was scary to get in and out of, expensive restaurant.

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Cleanliness

Several guests found the hotel clean, with some noting very clean rooms. A few reported bathroom odors or a blocked tub.

Related guest reviews

6

Theresa

Apr 26, 2023

·

Stayed 4 nights

The property exterior was having work done so there is scaffolding all around. There was a slight moldy smell when first entering the bathroom like an air filter needed to be changed.

10

Noriko

May 1, 2024

·

Stayed 4 nights

We had a great four night stay at this hotel. It was very clean and quiet. Very easy access to the subway and cab in front of the hotel. Staff were very nice and attentive. You feel that they really want to make sure you are having a good stay and we appreciated it very much. Great restaurants were in the area. Our London stay was great since we chose this hotel and made everything easy. I highly recommend this hotel and will be back very soon!

2

Farid

May 1, 2023

·

Stayed 1 night

Hotel lost our shopping Bath was blocked,was told nothing could be done till the next day, I thought I was staying in a 5star property

4

Nick

Mar 12, 2024

·

Stayed 2 nights

Disappointing for a 5 star hotel. I can’t say it was terrible but there are certainly better options in the area. The check in was slow and I was made to wait although at least two other staff seemed to be available but had more important things to attend to. The room was noisy as the inner plastic pane to cut down on noise was wedged open and I couldn’t move it. It was fixed the second night. And oddly the shower was down a short corridor but there was no hook or anywhere to put the towel so you have to leave it on the floor. Breakfast in Ramsay’s was fine and at least the service there was good - but I guess they were not hotel employees.

6

Emily

Oct 9, 2024

·

Stayed 4 nights

Great location, average hotel. Loud hallways, small rooms, tub was scary to get in and out of, expensive restaurant.

10

Raymund

Dec 23, 2022

·

Stayed 19,348 nights

Excellent location, all walking distance to shopping, restaurants and the tube/ subway. Rooms are comfortable and clean. Staff are helpful and friendly.

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Rooms

Rooms are comfortable for many and generally high quality, though some feel slightly dated. Several reviews cite noise from neighbors or events, air conditioning problems, and bathrooms with awkward tubs or layouts.

Related guest reviews

10

Jeffrey

Apr 14, 2025

·

Stayed 6 nights

My only complaint was on my last night in the hotel, the people in the next room were loud late at night. This happened to be the one night when I had to get up early to take a train.

10

Humphrey

May 18, 2025

·

Stayed 5 nights

Great room, excellent service and staff

6

kevin

Oct 31, 2022

·

Stayed 3 nights

The rooms are well renovated except the bathroom, would have been better to have a walking shower. The AC is way too noisy and doesn’t work properly, it’s only air coming out. No room service 24 hours, cleaning is only until 4pm. Never have seen this in a 5 stars hotel. Location is good, service good.

10

Jon Justin

Mar 6, 2024

·

Stayed 5 nights

Well located West End Hotel with good level of service and attentive staff. Rooms are high quality, slightly dated, but perfectly comfortable. Bond Street Station is less than a 5 minute walk

10

Gabriel

Oct 3, 2023

·

We rented the suit for our wedding and everything went well. Staff great, rooms were beautiful and comfy would recommend.

10

Dianna

Apr 11, 2024

·

Stayed 9 nights

This hotel completely surpassed my expectations. The staff - including housekeeping, room service, reception, doorman, luggage porter, concierge, and literally everyone we interacted with were absolutely amazing. The room was very comfortable and the amenities were great.

8

Fiona

Feb 4, 2024

·

Stayed 2 nights

I love this hotel and have stayed a few times It’s close to everything My problem on this two night stay was noise on both nights from a function downstairs It was as if the music was playing in my room I complained and about five minutes later the music stopped. Hotel shouldn’t sell rooms above the function room in my opinion

4

Nick

Mar 12, 2024

·

Stayed 2 nights

Disappointing for a 5 star hotel. I can’t say it was terrible but there are certainly better options in the area. The check in was slow and I was made to wait although at least two other staff seemed to be available but had more important things to attend to. The room was noisy as the inner plastic pane to cut down on noise was wedged open and I couldn’t move it. It was fixed the second night. And oddly the shower was down a short corridor but there was no hook or anywhere to put the towel so you have to leave it on the floor. Breakfast in Ramsay’s was fine and at least the service there was good - but I guess they were not hotel employees.

2

Momin

Oct 1, 2023

·

Stayed 7 nights

No air conditioning. Fist two nights my room was at 87* F. The windows were kept open all week. No portable air conditioner was provided.

6

Emily

Oct 9, 2024

·

Stayed 4 nights

Great location, average hotel. Loud hallways, small rooms, tub was scary to get in and out of, expensive restaurant.

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Service

Service is widely praised as friendly, attentive, and helpful across departments. A few guests noted slow or rude interactions and an occasional billing issue.

Related guest reviews

10

Shekhar

Jun 6, 2025

·

Stayed 8 nights

Wonderful and very helpful staff. Special thanks to Ms. Pheobe at the desk. Very kind and helpful.

10

Christine

Apr 28, 2025

·

Stayed 5 nights

Beautiful place, with fantastic service. I enjoyed the turndown service every night. The staff was helpful but also gave you space. Would highly recommend.

10

Noriko

May 1, 2024

·

Stayed 4 nights

We had a great four night stay at this hotel. It was very clean and quiet. Very easy access to the subway and cab in front of the hotel. Staff were very nice and attentive. You feel that they really want to make sure you are having a good stay and we appreciated it very much. Great restaurants were in the area. Our London stay was great since we chose this hotel and made everything easy. I highly recommend this hotel and will be back very soon!

10

Marilyn Corkern

Jun 17, 2025

·

Stayed 4 nights

The staff were extremely helpful and eager to make us happy. In particular, I’d like to mention John, the concierge and Abdoul, David and BN at the bar and grill. Their knowledge and professionalism were outstanding.

2

CA

May 24, 2023

·

Stayed 1 night

When I arrived the porter was very rude when I asked about parking, saying he could not recommend anywhere which was not what i asked. I had to park a 15 min walk away. When I got to reception I presented my credit card and was then asked for Photo ID, like some sort of conman which I have never experienced in all my years of travelling. When I asked why the receptionist was very rude. I would Never stop at this hotel again.

10

Humphrey

May 18, 2025

·

Stayed 5 nights

Great room, excellent service and staff

4

Dan

Jul 7, 2023

·

Stayed 2 nights

Just thought for the money the attitude from staff was terrible, very off hand and arrogant. Overall we were disappointed and with so much 5 star competition in that area we won’t be staying again, plus they over charged us for breakfast in the room.

10

Dianna

Apr 11, 2024

·

Stayed 9 nights

This hotel completely surpassed my expectations. The staff - including housekeeping, room service, reception, doorman, luggage porter, concierge, and literally everyone we interacted with were absolutely amazing. The room was very comfortable and the amenities were great.

4

Nick

Mar 12, 2024

·

Stayed 2 nights

Disappointing for a 5 star hotel. I can’t say it was terrible but there are certainly better options in the area. The check in was slow and I was made to wait although at least two other staff seemed to be available but had more important things to attend to. The room was noisy as the inner plastic pane to cut down on noise was wedged open and I couldn’t move it. It was fixed the second night. And oddly the shower was down a short corridor but there was no hook or anywhere to put the towel so you have to leave it on the floor. Breakfast in Ramsay’s was fine and at least the service there was good - but I guess they were not hotel employees.

10

Malebogo

Apr 3, 2024

·

Stayed 2 nights

Best customer service by Front Desk

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Location

Central Mayfair location near Bond Street and Selfridges, with easy access to the Underground and taxis. Many highlight convenient walking to shopping and restaurants and a generally safe feel.

Related guest reviews

10

Shari

Mar 10, 2025

·

Stayed 3 nights

Great location by the bond street tube stop with easy access to Heathrow via the Elizabeth line!

10

Erin

Mar 3, 2024

·

Stayed 3 nights

You can’t beat the location if your priority is shopping. 2 min to Selfridges, 9 min to Bond St by foot. Bond St and Green Park tube stations allow for easy transportation. Club Lounge is underwhelming so I wouldn’t spend the extra $ or points for that. In that case, go to JW Marriott 3 mins away.

10

Huda

Mar 4, 2024

·

Stayed 3 nights

Excellent and convenient

10

Cristine

Nov 8, 2025

·

Stayed 2 nights

Friendly efficient check in. Great restaurant and convenient location.

10

Jon Justin

Mar 6, 2024

·

Stayed 5 nights

Well located West End Hotel with good level of service and attentive staff. Rooms are high quality, slightly dated, but perfectly comfortable. Bond Street Station is less than a 5 minute walk

10

Sindy

Dec 10, 2023

·

Great position as we had a wedding at Claridges

10

Randall

Aug 10, 2023

·

Stayed 5 nights

Great location, walking distance to Aton of shopping and dining. Safe surroundings. Easy to catch a taxi or the underground.

10

Thomas

Mar 15, 2024

·

Stayed 4 nights

Grosvenor Sq is a unique London address in that the square held the "old" US Embassy building, and the park portion has monuments to FDR, the WW2 Eagle squadron members, and the UK citizens who lost their lives in the 9/11 terrorist attacks. Besides all that, Mayfair is a very nice neighborhood.

10

Roberto

Jun 26, 2025

·

Stayed 4 nights

Excellent hotel great location

10

Raymund

Dec 23, 2022

·

Stayed 19,348 nights

Excellent location, all walking distance to shopping, restaurants and the tube/ subway. Rooms are comfortable and clean. Staff are helpful and friendly.

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Dining

Breakfast is described as fine, but the restaurant can feel expensive and the lounge underwhelming. Room service is not 24 hours, and event service was inconsistent.

Related guest reviews

10

Erin

Mar 3, 2024

·

Stayed 3 nights

You can’t beat the location if your priority is shopping. 2 min to Selfridges, 9 min to Bond St by foot. Bond St and Green Park tube stations allow for easy transportation. Club Lounge is underwhelming so I wouldn’t spend the extra $ or points for that. In that case, go to JW Marriott 3 mins away.

10

Cristine

Nov 8, 2025

·

Stayed 2 nights

Friendly efficient check in. Great restaurant and convenient location.

6

kevin

Oct 31, 2022

·

Stayed 3 nights

The rooms are well renovated except the bathroom, would have been better to have a walking shower. The AC is way too noisy and doesn’t work properly, it’s only air coming out. No room service 24 hours, cleaning is only until 4pm. Never have seen this in a 5 stars hotel. Location is good, service good.

4

Dan

Jul 7, 2023

·

Stayed 2 nights

Just thought for the money the attitude from staff was terrible, very off hand and arrogant. Overall we were disappointed and with so much 5 star competition in that area we won’t be staying again, plus they over charged us for breakfast in the room.

4

Nick

Mar 12, 2024

·

Stayed 2 nights

Disappointing for a 5 star hotel. I can’t say it was terrible but there are certainly better options in the area. The check in was slow and I was made to wait although at least two other staff seemed to be available but had more important things to attend to. The room was noisy as the inner plastic pane to cut down on noise was wedged open and I couldn’t move it. It was fixed the second night. And oddly the shower was down a short corridor but there was no hook or anywhere to put the towel so you have to leave it on the floor. Breakfast in Ramsay’s was fine and at least the service there was good - but I guess they were not hotel employees.

8

Michael

Oct 22, 2023

·

Stayed 1 night

Generally very good 😊 reception staff excellent - porters excellent - one waiter at dinner event rude and dismissive. Overall good experience

6

Emily

Oct 9, 2024

·

Stayed 4 nights

Great location, average hotel. Loud hallways, small rooms, tub was scary to get in and out of, expensive restaurant.

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AI-generated summary based on recent guest reviews

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Amenities

Property description

Guest reviews

Very good

Who stays here?

What guests think

Location

Property Policies

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London Marriott Hotel Grosvenor Square