Name: Novotel London Bridge
Address: 53 - 61 Southwark Bridge Road, Cathedrals, London, England, United Kingdom, London, Greater London, GB
Price range: $186–$528 per night
Rating: 8.58

What guests think

At Novotel London Bridge, travelers consistently praise the central, walkable location near Borough Market and transport links, along with generally clean, modern rooms, making it a convenient base for sightseeing and family stays.

Common downsides include compact room sizes, some awkward bathroom privacy and lighting, and intermittent temperature control or minor maintenance issues. Service is often helpful, though a few guests reported slow or indifferent front-desk experiences and occasional housekeeping misses. Facilities cover the basics with a bar and small gym, but there were reports of a closed sauna, a lift out of service, and parking cost discrepancies. Expect a well-located stay where convenience is prioritised over space.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and restaurant are appreciated, and there is a small gym; some mention a sauna. Reports note limitations and outages such as a closed sauna, one lift out of service, and parking price discrepancies.

Related guest reviews

4

January

Aug 25, 2025

·

Stayed 2 nights

Room was booked for three people but no fresh bedding for the third person just a really stained dirty duvet (see pic) and no extra cup/tea/coffee. Charging ports were broken and not enough towels despite repeatedly asking. Breakfast wasn’t included in the price of the room which for £770 for two nights wasn’t great. Bar area and location were great but the housekeeping department and maintenance of the rooms needs to be drastically improved. These are the basics which you absolutely need to get right.

6

brad

Jul 12, 2025

·

Stayed 3 nights

Pros: The location is definitely the highlight—right in the central district and super convenient. Most of the main attractions are within a 30-minute walk, which made getting around really easy. The breakfast was also solid. It’s £20 for adults, but kids eat free, which is a nice bonus. Good variety and a great way to start the day. Cons: The front desk experience wasn’t great. After traveling over 15 hours from Asia with two tired kids, we were barely acknowledged at check-in on the evening of 7/4 No greeting, no smile—just a young woman staring at her screen who didn’t seem interested in helping. We had a lot of luggage and no one offered assistance. I had to ask for help, and they just pointed to where I could find a trolley. All in all a very apathetic, almost indifferent reception and this was across several interactions over our 3 night stay. The room was pretty tight for a family of four. Once the pull-out sofa was set up for the kids, there was hardly any space left to move around. Also, the gym was very limited and the sauna was closed for maintenance, which was a bit disappointing.

10

Haruki

May 10, 2025

·

Stayed 5 nights

The environment was very comfortable and the location was perfect for sightseeing. Also, the free mineral water server at the front desk was extremely convenient

10

Luis

Sep 24, 2024

·

Stayed 4 nights

Very nicely located. Water pressure in the shower was good. The room was not too spacious for 3 adults. The hotel has 2 elevators but only one was working. That caused issues in the morning when people was going to eat breakfast or check in out.

10

Adam

Aug 11, 2023

·

Stayed 5 nights

Excellent location about an 8 minute walk from London Bridge underground and 5 minutes from Borough market. Lots of conveniences nearby like Pret, Waitrose, and Amazon Fresh. 20 minute walk to Waterloo and 30 minutes to the theatre district. The hotel has an exercise room and a sauna as well as a restaurant and bar. Staff are super friendly. This was a great experience.

10

Michel

Jul 5, 2025

·

Stayed 5 nights

Unique is the central of London location, the bar and dining facilities, and the acceptable pricing.

8

Jennifer

Sep 2, 2023

·

Stayed 8 nights

My husband and I with two teenagers stayed in the premium room with Queen bed and sofa bed for 8 nights. The sofa bed was actually two single beds pushed together. All beds were very comfortable. The room came with a fridge (small) which was nice as we shopped at a local M&S store for lunch supplies. The shower didn't have a door at one end so you need to be careful not to flood the floor. Wifi worked well. The gym was great. We didn't have the breakfast as we just bought cereal and milk (brought bowls from home). The location is great and we always felt safe. Recommend going to the George pub for a true British pub experience. London is very walkable and the Tube so easy to use. Take the city bus to Greenwich, dedicate a full day for the Tower of London. The changing of the guards isn't that great but touring Buckingham Palace is fantastic. The streets are a labyrinth and cars, bicycles and pedestrians just seem to know how to operate within it. Everyone seemed so relaxed and not uptight. Lovely vacation. Tip: Hot munchies - an eatery literally out of a hole in the wall under a bridge (you will pass it walking to London bridge tube station) has great food at great prices. We also recommend the Burnings, Butchery and the Black Death tour. Fascinating! and great tour guide.

6

Robert

May 3, 2023

·

Stayed 3 nights

The air wouldn’t work so we didn’t sleep well since it was uncomfortably hot often and the parking is $7 pounds more, from $27 to $35 a night. It would’ve made a difference on my hotel choice. Otherwise the hotel was clean and the staff was friendly enough. I would say this is a good place to stay if you don’t mind the discrepancy in parking and the lack of air at night, everything else was really nice

8

Julie

Sep 24, 2023

·

Stayed 4 nights

Very pleased with our stay. Clean, nice room. Appreciated the Krupp, free water and regular refresh from housekeeping. Restaurant was nice to have, decent food. Great vibe in lobby, modern and welcoming. Convenient to Borough Market, metro, London Bridge, so much. Solid hotel, no major complaints but for sink in the main room vs in a closed bathroom space.

10

Jenna

Feb 12, 2023

·

Stayed 1 night

The only thing that let the stay down was the falsely advertised price for parking. When we booked it said overnight parking was £27 a night, when we went to pay we got charged £35 a night. The availability and price of the parking was one of the main reasons we chose this hotel so we were very disappointed.

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Cleanliness

Rooms are frequently described as clean, but several guests reported lapses such as dirty items, missed servicing, blocked drains, or minor maintenance issues.

Related guest reviews

4

January

Aug 25, 2025

·

Stayed 2 nights

Room was booked for three people but no fresh bedding for the third person just a really stained dirty duvet (see pic) and no extra cup/tea/coffee. Charging ports were broken and not enough towels despite repeatedly asking. Breakfast wasn’t included in the price of the room which for £770 for two nights wasn’t great. Bar area and location were great but the housekeeping department and maintenance of the rooms needs to be drastically improved. These are the basics which you absolutely need to get right.

8

Christine

Jun 18, 2023

·

Stayed 4 nights

Nice hotel. Convenient location. Cleaning staff not up to par. Our room was not clean one day. We ran out of toilet paper. When I called the front desk to ask why the room was never cleaned. She said they start at 2:30 in the afternoon. Which is ridiculous. The cleaning staff always starts early in the day.

6

Wai Yee

Dec 19, 2023

·

Stayed 2 nights

The bedsheet, pillow cases and duvet covers are quite old. Dirt is even found on the bedsheet and pillow cases of the sofa bed. This is disappointing to me. My whole family were both awakened by the noisy garbage truck early in the morning. It was very annoying.

6

Andrea

Mar 5, 2023

·

Stayed 3 nights

Property is great, very nice location! Only downside is that the staff missed cleaning our room and that’s not always fun!

10

Natalie

Jul 6, 2025

·

Stayed 1 night

A clean and inviting stay in a fantastic location

6

AJITH KUMAR Narayanan

Apr 5, 2025

·

Stayed 2 nights

The room was gloomy with very low lighting. When we checked in, the phone and the iron weren't working and the bathroom sink plug was broken. Kudos to the staff though, as they got everything fixed quickly. Great service! The breakfast was brilliant!

6

Fiona

Nov 22, 2025

·

Stayed 2 nights

Room small, cleaning not well, cup not clean, rubbish not throw away!

4

anthony

Sep 6, 2023

·

Stayed 1 night

Given the cost, it was disappointing to check as slowly as it was, was poor. The main receptionists wete literally escorting visitors to their rooms as the key system was not working so the lady who started checking me in didnt know how to and we had to wait for a receptionist to return. I also had to unblock the drain in the shower as it started to over flow during use. It was a quick fix but reflect poor cleaning. To boil the kettle for my morning coffee i had to physically hold the switch down. Everytime took my finger off it switched itself off. Personally ill be avoiding Novotel in future after this expensively disappointing experience.

10

Michael

Oct 23, 2023

·

Stayed 4 nights

Clean and family friendly

10

Brenda

Sep 28, 2025

·

Stayed 3 nights

The Novotel Hotel is a gem in the Southwark area of London. It is close to the Borough Market and many pubs and restaurants. The rooms are clean and the staff very helpful.

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Rooms

Rooms feel modern but are generally compact, with several comments about limited space for families and poor lighting or privacy due to translucent bathroom dividers. Some stays were affected by temperature control issues or small maintenance niggles.

Related guest reviews

8

Emma

Apr 14, 2024

·

Stayed 1 night

The lighting in the rooms was poor.

8

Maria R

Feb 29, 2024

·

Stayed 3 nights

The rooms are a bit small and we were not a fan of the shower wall that is translucent….you can see the silhouette when taking showers etc. Not much privacy when you have child in the room etc.

8

Belinda

Jan 2, 2025

·

Stayed 2 nights

Great location - quiet area but easy walk to London Bridge or Mansion House or Bank tubes. Rooms were comfortable. Only weird thing was a glass divider between bedroom and bathroom- was frosted but still weird for a room that had a sofa bed so uncomfortable for families with teenagers. Would have loved a hairdryer without having to hold the on button and hair conditioner would have been nice. Staff polite and helpful. Very close to Borough Market.

6

Serguei

Jul 24, 2023

·

Stayed 3 nights

Very small rooms, even as they offered an upgrade and I accepted a surcharge, at the time of the check in the hotel did not have the upgrade rooms available.

8

Rainer Fritz Dr.

May 2, 2025

·

Stayed 5 nights

We were not satisfied with the air-condition. The temperature at nighttime was too high even at a temperature setting with wo degrees Celsius and in the last night it failed completely!!

6

brad

Jul 12, 2025

·

Stayed 3 nights

Pros: The location is definitely the highlight—right in the central district and super convenient. Most of the main attractions are within a 30-minute walk, which made getting around really easy. The breakfast was also solid. It’s £20 for adults, but kids eat free, which is a nice bonus. Good variety and a great way to start the day. Cons: The front desk experience wasn’t great. After traveling over 15 hours from Asia with two tired kids, we were barely acknowledged at check-in on the evening of 7/4 No greeting, no smile—just a young woman staring at her screen who didn’t seem interested in helping. We had a lot of luggage and no one offered assistance. I had to ask for help, and they just pointed to where I could find a trolley. All in all a very apathetic, almost indifferent reception and this was across several interactions over our 3 night stay. The room was pretty tight for a family of four. Once the pull-out sofa was set up for the kids, there was hardly any space left to move around. Also, the gym was very limited and the sauna was closed for maintenance, which was a bit disappointing.

4

Abren

Jul 26, 2023

·

Stayed 6 nights

We booked the premier room but very very small , no space to do anything other than to sleep

6

Fiona

Nov 22, 2025

·

Stayed 2 nights

Room small, cleaning not well, cup not clean, rubbish not throw away!

10

Taylor

Nov 26, 2025

·

Stayed 3 nights

The room was spotless and the size was tight, though location, location, location, is the key for my/our stay. No challenges obtaining additional towels and everything was good upon return each evening

6

Robert

May 3, 2023

·

Stayed 3 nights

The air wouldn’t work so we didn’t sleep well since it was uncomfortably hot often and the parking is $7 pounds more, from $27 to $35 a night. It would’ve made a difference on my hotel choice. Otherwise the hotel was clean and the staff was friendly enough. I would say this is a good place to stay if you don’t mind the discrepancy in parking and the lack of air at night, everything else was really nice

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Service

Many guests found the staff friendly and helpful, praising proactive assistance and luggage storage. However, recurring complaints mention slow or indifferent front-desk interactions and difficulty reaching staff by phone.

Related guest reviews

10

Andrea

Jul 6, 2025

·

Stayed 3 nights

The staff are friendly and professional.

10

Lisa

Aug 17, 2023

·

Stayed 3 nights

Really nice staff; very clean; breakfast was a nice feature; they also held our luggage for us on the day we arrived and left (so that we didn't have to lug it around before/after check in/out). We will definitely stay here again the next time we are in London!

4

Abrar

Jul 4, 2023

·

Stayed 7 nights

Overall a poor check-in experience. We arrived after 23hrs of air travel and despite asking for early check-in in advance, we were given false hope that it might happen but, we were not accomodated. We were happy to pay extra night or even the extra rates. On arrival one staff member told us they would ask the cleaning staff to prioritise our room clean once vacated at midday but when i asked later another staff member told me that was not the case. It makes no sense to me because we were the only family / guests waiting for about 4-5 hrs in the lobby, so all they had to do was at midday, ask the cleaners to do our room first so we could check in early. Or even just communicate with us properly or regularly. Some hotels offer free tea or coffee or beverages while you wait to check-in, anything to make the guest feel valued or listened to. The hotel is good in the sense that is located in a good spot for transport so i think it gets away with a lot of good reviews. The buffet breakfast was also reasonable.

6

brad

Jul 12, 2025

·

Stayed 3 nights

Pros: The location is definitely the highlight—right in the central district and super convenient. Most of the main attractions are within a 30-minute walk, which made getting around really easy. The breakfast was also solid. It’s £20 for adults, but kids eat free, which is a nice bonus. Good variety and a great way to start the day. Cons: The front desk experience wasn’t great. After traveling over 15 hours from Asia with two tired kids, we were barely acknowledged at check-in on the evening of 7/4 No greeting, no smile—just a young woman staring at her screen who didn’t seem interested in helping. We had a lot of luggage and no one offered assistance. I had to ask for help, and they just pointed to where I could find a trolley. All in all a very apathetic, almost indifferent reception and this was across several interactions over our 3 night stay. The room was pretty tight for a family of four. Once the pull-out sofa was set up for the kids, there was hardly any space left to move around. Also, the gym was very limited and the sauna was closed for maintenance, which was a bit disappointing.

10

William

Nov 13, 2023

·

Stayed 2 nights

Staff polite, helpful and friendly. Good location of the hotel. Nice bedroom. Good breakfast options.

6

Andrew

Aug 19, 2024

·

Stayed 1 night

Not worth the money they charge. Stayed in much better 4 star hotels for less! Front of house staff very unhelpful and don’t answer the phone.

4

anthony

Sep 6, 2023

·

Stayed 1 night

Given the cost, it was disappointing to check as slowly as it was, was poor. The main receptionists wete literally escorting visitors to their rooms as the key system was not working so the lady who started checking me in didnt know how to and we had to wait for a receptionist to return. I also had to unblock the drain in the shower as it started to over flow during use. It was a quick fix but reflect poor cleaning. To boil the kettle for my morning coffee i had to physically hold the switch down. Everytime took my finger off it switched itself off. Personally ill be avoiding Novotel in future after this expensively disappointing experience.

10

Aldo Amador

Jan 2, 2025

·

Stayed 5 nights

Excellent service!!!

10

Jason

Apr 6, 2025

·

Stayed 3 nights

My family and I had an exceptional stay in London. The hotel is located close to convenient stores, restaurants, and Borough Market. The room exceeded all our expectations and we had a comfortable stay. Lastly, Carla, the front desk associate was extremely friendly, helpful on several asks, and always welcomed us with a smile. I would highly recommend staying with Novotel London Bridge.

10

Brenda

Sep 28, 2025

·

Stayed 3 nights

The Novotel Hotel is a gem in the Southwark area of London. It is close to the Borough Market and many pubs and restaurants. The rooms are clean and the staff very helpful.

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Location

Consistently praised as central and walkable, close to Borough Market, the Thames, and Tube stations, making sightseeing easy.

Related guest reviews

10

RICHARD

Nov 24, 2023

·

Stayed 1 night

Very nicely positioned in the South Bank area, idea for Borough market and the Christmas stalls on the river front

10

Satbir

Apr 8, 2023

·

Stayed 4 nights

Excellent location, great breakfast, good transit options nearby. Rooms are smaller but its London!! Walking distance to London bridge subway stn, St. Paul’s cathedral, Waterloo stn (for trains to Salisbury) and even London bridge and the Thames river!! Lots of dining options and bars!!

8

Frances

Oct 6, 2025

·

Stayed 6 nights

I chose Novotel London bridge because is convenient to find nice places n meet up with friends. Borough yard n market is a 5 min walk. Room size also matter to me. However it can improve on the mattress quality n pillows n bedding set. I stayed 6 nights and it's not comfortable for my back. I like the Ritual amenities in the bathroom. Fantastic

8

Shilpa

Jan 5, 2025

·

Stayed 2 nights

Conveniently located at central London. Walkable distance to tower and bridge

10

Joshua

Jul 30, 2025

·

Stayed 7 nights

Clean nice place. Close to the Thames and borough market. Only thing I wish was it was closer to the underground but it was only about 5 minutes away.

10

Nicola

Sep 17, 2023

·

Stayed 1 night

Exvellent hotel and location. Very quiet but only a few mins from the buzz of Borough Market or the Embankment. Very friendly, efficient staff. Nice rooms. Would definitely stay again...

8

Kevin

Dec 1, 2023

·

Stayed 2 nights

Great Location

10

Kathryn

Jul 14, 2025

·

Stayed 1 night

Very nice property. Room modern and spacious. Accommodated family 3 easily. Side bed was comfortable for teenager. Front staff was extremely kind and helpful. Loved the location walking access to Boroughs yard and market. Quick walk to London Bridge Tube station but watch out the Jubilee line is busy!!

10

Taylor

Nov 26, 2025

·

Stayed 3 nights

The room was spotless and the size was tight, though location, location, location, is the key for my/our stay. No challenges obtaining additional towels and everything was good upon return each evening

10

Jason

Jul 2, 2024

·

Stayed 1 night

This hotel is the perfect location for The Globe Theatee and Borough Market. It is also walking distance from other places, including the Tower of London. I would stay here again!

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Dining

Breakfast is widely praised for quality and variety, and guests like having an on-site bar/restaurant; kids-eat-free is noted in some reviews. A few found food average or expensive, and breakfast is not always included.

Related guest reviews

10

Satbir

Apr 8, 2023

·

Stayed 4 nights

Excellent location, great breakfast, good transit options nearby. Rooms are smaller but its London!! Walking distance to London bridge subway stn, St. Paul’s cathedral, Waterloo stn (for trains to Salisbury) and even London bridge and the Thames river!! Lots of dining options and bars!!

10

Caroline

Aug 5, 2024

·

Stayed 5 nights

Very convenient and so close to Borough Market as well as the tube station. Great breakfast. Book with your room rate as there are lots of delicious choices. Rooms were clean. Staff was very nice and attentive. Walkable to London bridge. Lobby offered safe luggage storage before our checkin and after our checkout. Great choice. Great location. Highly recommend it.

10

Markus

Nov 18, 2024

·

Stayed 1 night

Really nice ambiente and really good breakfast

10

William

Nov 13, 2023

·

Stayed 2 nights

Staff polite, helpful and friendly. Good location of the hotel. Nice bedroom. Good breakfast options.

10

Martha

Jan 3, 2023

·

Stayed 19,357 nights

I absolutely loved staying at Novotel with my family (2 kids 10 and 14 included). The staff was so great, the breakfast was delicious, and the area was wonderful (full of things to do and so close to the underground and landmarks). It was really a great experience and would recommend this hotel to anyone who is planning to go to London. Thank you so much for making our stay so pleasant!

6

german

Oct 21, 2023

·

Stayed 2 nights

The front desk was not really helpful and the food is terrible

8

Muhammad

Mar 10, 2023

·

Stayed 3 nights

good value. great breakfast

10

Michel

Jul 5, 2025

·

Stayed 5 nights

Unique is the central of London location, the bar and dining facilities, and the acceptable pricing.

10

Denise

Jan 11, 2023

·

Stayed 19,356 nights

Very nice hotel, although breakfast is not included it was delicious. Nice location

8

Magnus

Jul 21, 2024

·

Stayed 1 night

Hotel was ok. Walkingdistance to most POI. Beakfastbuffe, £22, was great start in the mirning, full english. Frontdesk helpful and serviceminded. Bedsifa not confortable for adults.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$208
February	$219
March	$226
April	$264
May	$259
June	$322
July	$315
August	$253
September	$299
October	$276
November	$269
December	$317

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $384	5 $282
6 $186	7 $272	8 $528	9 $501	10 $337	11 $228	12 $282
13 $217	14 $429	15 $525	16 $505	17 $369	18 $276	19 $321
20 $187	21 $330	22 $491	23 $509	24 $349	25 $344	26 $319
27 $196	28 $334	29 $474	30 $443

Su	Mo	Tu	We	Th	Fr	Sa
				1 $314	2 $238	3 $268
4 $205	5 $272	6 $382	7 $443	8 $347	9 $266	10 $305
11 $210	12 $295	13 $393	14 $431	15 $336	16 $259	17 $255
18 $214	19 $261	20 $382	21 $376	22 $250	23 $251	24 $290
25 $199	26 $257	27 $317	28 $307	29 $255	30 $297	31 $319

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About this property

Location

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What guests think

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