Thistle London Piccadilly

The shower door did not close fully so water went all over the floor after shower. Disappointed that the hotel still advertises a bar resteraunt even though they no longer have either.

Hotel is in a perfect location. Can walk to pretty much any area in London. Room is very small and hotel has no bar.

The biggest positive about the property is their team member Mukaram. He works at reception and is friendly, professional, helpful and provides customer service. The room was clean; the bathroom was a good size and also clean. The bed was very comfortable. Given the location, if you have a room on Coventary, it is noisy of a night (a particularly bad busker with bongos wails away all hours). No wash cloths/flannels are included with the bathroom linen; no hair dryer in the room. Despite having a Room Service menu in the rooms; room service is never available. The location is very convenient. The hotel does not provide value for money.

Located in a very central part of town which is surrounded by the worst types of souvenir and tourist trap stuff. Churro cart right outside of front door along with all the smells and busker noise of Leicester Square. Rooms are busted up and carpet is disgusting. Bed not comfortable at all and AC hardly worked. Elevator broken so 1 lift for entire building. When toilet overran, no service available to help sort it out. Service is overwhelmed with issues all the time so nobody can get help. Drinking water in the lobby has dirty glasses 24/7. Really not a good experience at all.

it is a 4 star hotel, has no minibar, has no restaurant or coffe shop that works later in the evening, no room service. If you want some roomservice it is by the coffeshop Costa. Do not understand the 4 stars. Anyway, rooms are ok but small, the location of the hotel i very good. Bathroom is tiny, very very small. Not a lot of soap there, no lotion, nothing more than handsoap, an empty showersoap and a hair conditioner. For the location it is worth a 4 star but otherwise it's a 3 star hotel.

The hotel was excellent and the location was central and ideal. The only down side during the stay was that the restaurant was only open for breakfast and no other times.

Great location, expensive hotel but in need of updating.. 1 elevator is not inough

Not wheelchair friendly but that is on us we didn't check. But beware of that . Hotel is a bit tired or dated needs updating. Breakfast is neither good or bad food seems good quality but ironically bland and the location for breakfast is also bland. Peanut's on floor by bed and quite dusty, so cleaning needs work . Bed was comfy. You have the opportunity to forgo room cleaning if staying 2or more nights and get a £7 voucher for piccadilly costa.which we tried thinking that you would just be given it after putting the appropriate sign on your door .However it seems to work on dont ask for your voucher tou dont get it . Overall not a bad hotel but not great either and having stayed in at least 5 hotels in Leicester Square and more in surrounding area for the same money threre is better, which is a shame because location is great . Also other hotels in the square have shame sort of entrance but have managed to put in a wheelchair lift.

Do not stay here!!! We checked in and went to our room. No air conditioning. System broken down… no advanced notice that the ac was broken. Did not tell us at check in. Windows do not open. Double locked. Put a fan in a 30 degress roasting room. Not good enough!!! Could not find another room as they were fully booked. Second night they moved us to a new room. One elevator was also out of order… the area is nice… that is all good I can say.

The property is conveniently located to Leicester Square, Trafalgar Square, Piccadilly Circus, Chinatown, West End. The room was clean; the bed was very comfortable; the bathroom was large and clean. Mukaram, at reception, was personable, helpful, professional. Despite there being a Room Service menu in the room, there was no Room Service available. There is no hair dryer available, there are no tissues available and there are no face washers provided. The busker that plays bongos & ‘wails’ away every night outside the hotel makes it difficult to sleep.

Bathroom had a terrible sewage smell throughout our stay. We discussed this with the front staff and a technician reportedly attempted to fix the issue but the smell persisted. Otherwise, we were pleased with our stay.

The room had not been cleaned properly and we were unable to have a shower as the shower cubicle was very smelly.

Room not ready even I checked in just after 7pm Bathroom not clean tap, shower head etc… Wardrobe had a funny smell

Bed shook every time someone moved and pillows were awful lumpy and other flat. Extremely clean room and bathroom. Great location.

Room was not clean, housekeeping was very poor. The smell of industrial carpet cleaner was overwhelmning. A reported issue was not dealt with.

Great location but the hotel could use an update reno. We had cracks in the wall in our bathroom and paint was chipping in places. Also noticed the carpet in the room was dirty. Asked the front desk for a taxi reservation and they were unable to help us after o it is gone one contact.

The room was good with comfortable bedding but the bathroom did have a smell (like sewage). I’m not sure if it was due to the area in general or just the age of the building but it was pretty strong. The location was great but it is very busy and can get pretty loud although it did not bother us all that much. Overall a good stay but would have been better without the smelly odor.

Rooms are old, sheets are dirty we found pubic hair underneath the comforter. Stained and dated furnitures. Lamps and ac are thick with dust.

Didn’t like the black mould in the shower ceiling - the extraction system wasn’t working and all the windows are sealed shut.

Always a pleasure to stay here. Great location in Piccadilly , east to walk to. Staff so welcoming and swift check in and out. Rooms very clean and quiet, my room was super spacious nice large bed and complimentary water. The lady who was cleaning was a delight and offered to help fasten my dress I was struggling with for an event later that morning before check out. Highly recommended! Stayed for past 3 years when needs be.

Location location location - soundproofed to the outside. Efficient. Basic facilities within because everything you want is right outside the door. Very comfortable bed/ good linen.

Hotel was in a fantastic location. There was an issue with the AC in our room, but staff were quick to move to another room once we made them aware. Fantastic shower. Would certainly consider staying here again.

We didn't get the room we were expecting. We reserved a Deluxe Room with City view. The pictures showed a beautiful room with view of the London Eye. Instead we were given a room that somewhat resembled the picture but worn out and no city view. The horrible view was of the roof of the building next door. We complained and were told the room we reserved was not available until the next day. They moved us the next day to the top floor (7th). When we got into the room, it seemed like we had been put in the worse room in the hotel. It looked like an attic, with paint peeling, much smaller and with a musty smell. The whole 7th floor smelled like mold. It did have a city view, but no London Eye, and we had to look at it through small dingy attic windows. There was no safe and the bathroom was a shower/tub combination hard to get in and out, with a glass door with a gap that let water out. The cleaning crew however was good and they did the best they could with a room in bad need of remodeling. One of the elevators worked on and off and it stopped for a few seconds in between floors.

The first night we were assigned a room without air conditioning - on the hottest day of the year - on the pretext that the hotel was full (doubtful judging by the number of people at breakfast). Two noisy fans moved the air for a bit of relief (all windows were sealed with floor to ceiling plexiglass). We were moved the next day, so had to repack. Second day housekeeping ignored the "do not disturb" sign to refresh the room - interrupting out naps. On the third day we had to evacuate due to a fifre alarm.

You can't better the location... the front door is at Leicester Square and Piccadilly Circus is nearby. What is remarkable is that the windows are sealed in a way that keeps the city noise out of your room. We could sit in our room and watch the hustle and bustle outside our window, and the room was quiet. Our room was larger than expected for a city hotel. There is a Costa Coffee shop next door, so breakfast and snacks were convenient. An ideal location for theatre-going.

The room is comfortable and clean. My big complaint is it’s so dark! The lighting is really inadequate to do simple tasks after sundown. They need a dimmer system or more lamps- it’s really not good.

Good location. Room was big and nice bed. Bathroom sink was very small. You cannot use the hair dryer inside the bathroom. We were unlucky to stay very close to the elevator hall, so there was a bit of noise.

Great location if you need to be right in the centre of London. Did not get a good nights sleep as the bed was very firm and pillows not particularly comfortable either. Our deluxe room had very basic amenities, and in particular no slippers. For the rate we paid, we left feeling disappointed.

Fairly good stay, AC was poor and room was warm entire stay

Good bed but shower floor very slippery. Good location. Room decent size.

Not worth the money. Staff fell asleep on the reception desk and hassled by housekeeping before check out time four times, they kept coming into our room without knocking. Room was dirty and we paid for a deluxe kingsize room that had nothing deluxe about it

Great location. Great room and clean. Checkin was slow as there was an issue with the system updating when a room was cleaned. Receptionist was very good and did her best to resolve. Maid also came into the room once we had go in with no knock. Also felt rushed out the room at 9am as again the maid knocked the door asking if we were checking out. Spoke to reception upon checkout and they were very apologetic.

Hotel overbooked our rooms so we had to move to a sister hotel where our rooms were not was requested and management would not even talk to us about our concerns. Never again.

Great location friendly staff asked to drop off bags before show was informed a room was ready thanks to Richardo

We booked a 2 night stay at the Thistle Piccadilly. Our flight to London was cancelled last minute so we were unable to make the first night. I tried to phone the hotel directly to tell them to hold the room but there was no answer from the front desk so I called the Hotel.com help. They said they talked to the hotel and the room would be held. When we finally arrived around noon the room had been given away as a no show. Apparently the hotel’s central reservation cancelled it. At first the front desk said they could it help me. Again called hotel.com who talked to central reservations. Finally the hotel said they could get us a room at the Trafalgar Square sister property very close by. I must say, once the hotel agreed they had made an error their service was amazing, and they went out of their way to get us settled, and we had a very nice room. I’d say 5* for everything except for the communication between hotel and their own central reservations, and me not being able to reach the Thistle’s front desk.

Location is exellent especially if you like being in the middle of everything. Tube stations are close by to get you anywhere in the city quickly and effortlessly. Jr suite is nice. Small by American standards but large by London center city standards. What makes this hotel stand out is the incredibly service oriented staff. They are not only friendly and helpful but they go above and beyond by coming out from behind the desk to help you as needed. All members of the staff are a cut above other hotels. They are genuinely interested in helping whereever and whenever they can.

Staff were very friendly and accommodating after we arrived a bit early for check in and made arrangements to get us a room. We had matinee tickets to see Wicked that day so that was a tremendous help and gesture on their part. Very much appreciative of the staff’s consideration and understanding. Will definitely consider this hotel again when we’re back in London.

Appalling as Katarina advised our room that we had booked several months earlier was gone! No apology. Either down grade or move hotels which we had no option but to do. Have had excellent service on all previous occasions. Sadly cannot review this time as we were moved to the other thistle property. Still awaiting resolve!!

I stayed at this hotel for 8 nights during a work trip to London and had a wonderful experience. It’s in the heart of the city and tourist area, yet quiet and relaxing—perfect after a long day. It was also very close to my office. The staff were fantastic, especially Malik and Khadijah, who were warm, welcoming, and incredibly helpful throughout my stay. My family joined me for the last four days, and they loved it too. Highly recommend, especially for colleagues traveling to our London office. I’ll definitely be back!

The hotel waited for me to arrive before informing that the room wasnt available then sent me by taxi an hour across London to a sister hotel, no upgrade, no compensation, no acknowledgement...very poor customer service

Location location location - soundproofed to the outside. Efficient. Basic facilities within because everything you want is right outside the door. Very comfortable bed/ good linen.

great location

Great location next to Soho, Chinatown, the Piccadilly line and the River Thames.

Excellent position if you like being in the heart of it all in London. Rooms were quiet and staff all friendly and helpful, breakfast was excellent and a good start to the day.

Great location!

You can't better the location... the front door is at Leicester Square and Piccadilly Circus is nearby. What is remarkable is that the windows are sealed in a way that keeps the city noise out of your room. We could sit in our room and watch the hustle and bustle outside our window, and the room was quiet. Our room was larger than expected for a city hotel. There is a Costa Coffee shop next door, so breakfast and snacks were convenient. An ideal location for theatre-going.

Great location! Walkable to everything!! Staff is wonderful and hotel is so clean and rooms are nice size! I would definitely stay here again!

The location of this hotel is simply excellent. It is between Piccadilly Circus tube station and Leicester Square tube station. Shopping and dining options are all within walking distance. The hotel room is comfortable and staff are courteous. The bathroom is clean and spacious. I would definitely stay here again.

This property is at the heart of it all. Situated in between Piccadilly and Trafalgar means you can get to most things in the heart of London easily. Highly recommend for location alone, but room was nice and staff were great. We were on the 7th floor (top) and had great views and no noise, which was surprising because it’s a busy corner.

the Thistle Piccadilly is perfectly located, and made for a nice weekend stay in London - we found the hotel comfortable and clean, with helpful staff. Despite being in a central location, it had good noise protection as well.

Excellent position if you like being in the heart of it all in London. Rooms were quiet and staff all friendly and helpful, breakfast was excellent and a good start to the day.

Great reception team but they had issues with the security doors all weekend. Room was ok but aircon made it to hot or cold. Think they only have one cleaner as no one had made up our room by 4pm. Breakfast is very limited but fresh.

The hotel was excellent and the location was central and ideal. The only down side during the stay was that the restaurant was only open for breakfast and no other times.

The very lovely lady on reception was excellent. She looked on the system for the best room and gave us one with a great view of Leicester Square(307!) The room itself was very comfortable with a very large bed. The buffet breakfast was again excellent with a large variety of food on offer. The staff there were friendly and efficient. The location couldn't be better, with an easy walk to Covent Garden. We will be back next year!

Situated in a great part of London. Breakfast was delicious and plentiful.

If you're in London to see theatre you're surrounded by it here. West End theatres are down the block. Trafalgar Square and St Martin in the Fields are in easy walking distance. The bed is comfortable. The shower floor is EXTREMELY SLIPPERY. A shower mat is available but not actually in your room. One thing we appreciated is if you opt out of daily housekeeping they give you a coupon that will cover a flat white and croissant at the coffee shop next door.

We recently stayed here for our silver anniversary, and thoroughly enjoyed our stay. From check in to check out the staff were friendly and helpful. The room (deluxe king) was of a good size with fantastic views across Leicester Square. The bathroom as also well proportioned with a large shower which had both a waterfall head above and a convention hose attachment for the harder to reach area's. The room was clean and nice and cool during the heat wave thanks to the aircon, which was a god send. The bed was huge and really comfy. Breakfast was the normal buffet fare which was enjoyable but unexceptional. Let down even further by the lack of plant based options available. My partner is vegan and there was limited options, we were told on our last day that the kitchen could prepare hash browns and vegan sausages, Why is this not publicised in the dining hall? Similarly we requested plant based milk for the room only be delivered more dairy milk. I tried to explain that I had requested dairy free but it was impossible due to them not speaking or understanding a word of English. Apart from the lack of plant based option, we had a really great stay, and I'll say it again the staff were fantastic, especially Cyril from the breakfast team.

Right in the heart of theatreland. Convenient for tube stations. Quiet room. Good breakfast.

Lovely hotel in a perfect location for central London. Very easy to get around and close to the underground. Hotel staff were lovely and very helpful, breakfast was very nice although the coffee was a bit rubbish. Our room was clean and tidy although it was a bit small and a little dated and with some damage to the bathroom shower door. Apart from that very nice and perfect for a short stay. I can’t speak highly enough for the staff.

It was clean, but a little worn looking. Breakfast was very good. Even though the description stated bathrobes were provided, they were not.