Name: The Park City Grand Plaza Kensington Hotel
Address: 18-30 Lexham Gardens, Abingdon, London, England, United Kingdom, London, Greater London, GB
Price range: $146–$391 per night
Rating: 8.17

What guests think

The Park City Grand Plaza Kensington Hotel draws praise for its quiet, walkable Kensington location, generally spacious rooms, and helpful staff, while repeated critiques note an older building with inconsistent temperature control, occasional maintenance issues, and uneven dining quality.

Service is frequently praised as friendly and accommodating, with swift room changes when problems are reported. Rooms are often large for London, but firm mattresses, dated decor, occasional weak Wi‑Fi and some noise from lifts or the lounge are noted. Facilities are basic, with a small gym, periodic lift outages, and no on-site bar; breakfast and the partner restaurant are frequently described as overpriced or lukewarm. Expect a good-value, quiet base if you can accept an older property and variable amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: small gym with some equipment issues, no on-site bar, and recurring lift outages that caused inconvenience and accessibility problems.

Related guest reviews

8

Peter

May 21, 2025

·

Stayed 2 nights

Very clean and wel maintained. Froedly and helpful lstaff. Excellent food in the restaurant - both breakfaast and dinner.Very good gym with wide range of facilities - though treadmill needed some attention.

4

Harman

Oct 4, 2024

·

Stayed 5 nights

Good location The elevator was out of service for 4 days

8

Roseann

May 25, 2025

·

Stayed 6 nights

Very spacious room and very clean. My only disappointment was that there was no on site bar.

8

Matthew

Mar 31, 2023

·

The hotel was in a convenient area for the Natural History Museum and the V&A. Very friendly staff, nice area, quiet and well kept. Disappointing things were the breakfast (not very appetising), the heat in the room (we stayed in winter, fan was provided) and the lack of a bar in the hotel.

10

Kimberly

Jun 1, 2023

·

Stayed 4 nights

This property is close to the tube Earl Court Station and was walkable to several restaurants. The room was well appointed. We did not use the attached restaurant. Note: there is no bar at the restaurant.

2

Brian

Jul 16, 2025

·

Stayed 1 night

When I arrived at reception to check in, I was informed that the lift was out of order. I was also told that my room was on the top floor (4th floor and 8 flights of stairs). I pointed out that I had two hip replacements and required a room on the ground floor if possible. They were unable to change my room. Apparently, the lift had been out of order for a few days, even when I made the booking. As I pointed out, why wasn't I informed of the lift situation before arriving at the hotel. I could have then booked at another hotel. For all they knew, I could have been disabled and unable to climb 8 flights of stairs. The hotel was obviously more interested in getting my money rather than the welfare of its guests.

2

Barbara

Jul 15, 2025

·

Stayed 6 nights

The elevator was down during our stay. Walking up and down four flights of stairs was very inconvenient. I feel some type of discount should be applied to the final bill

8

Jae

Jun 22, 2024

·

Stayed 7 nights

I had a nice stay here. The room I was in was quiet with the exception of one night when noise carried from the patio below, which is important to me as a light sleeper. Area is nice and convenient, less than 15 min walk to a train station with lifts and direct access to Heathrow and about the same to the V&A and Natural History Museums as well as Kensington Gardens. Only knocks were that the gym facilities were really lacking (3 machines and 1 was broken) and the layout means there’s no direct lift access to some rooms. I carried a heavy bag down a flight of stairs which was difficult so if you have accessibility issues, you should let them know so they can accommodate you. Overall wouldn’t hesitate to stay here again.

8

Rusty

Dec 27, 2024

·

Stayed 1 night

Very comfortable. Needs a bar!!😂

8

Ruochen

Aug 28, 2024

·

Stayed 1 night

Beautiful hotel and very friendly staff. The luggage storage after checkout was so important. During our stay, the elevator was temporarily out of service, which was inconvenient.

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Cleanliness

Rooms and bathrooms are generally very clean with regular housekeeping, though some guests reported stained carpets, occasional odors or mold, and a few isolated pest or smoke‑smell incidents.

Related guest reviews

6

Dominic

Jun 29, 2025

·

Stayed 4 nights

Had an issue with ants in my room. Didn’t have another room available until next day. I can’t see this being an issue based on other reviews. Only stayed for the day since we couldn’t sleep there

2

Israel

Apr 24, 2024

·

Stayed 3 nights

The rooms are dirty is not a 4 stars hotel

10

Trrry

Aug 10, 2025

·

Stayed 2 nights

Hotel was very nice. It was very clean and close to nice restaurants. The staff was very nice and very helpful. Rooms were very clean

10

Claus

Jul 16, 2025

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Stayed 4 nights

Great location, nice big room, spotless and cleaned every day. Staff seemed friendly and helpful.

6

Katharine

Oct 15, 2024

·

Stayed 4 nights

The carpet in my floor was filthy and there was mold in my bathroom!

2

Jano

May 13, 2025

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Stayed 4 nights

I has stayed at this proporty in 2003 that was a nice boutique hotel. I made the mistake and came back to this propoerty on May 4 to find out that it ius run down, the hallways small , the carepoert in the room was stained and looked like had been cleaned many times, the windows do not close are the window handels are almost broiken, the towels are so work out , there is not even a small holder to put soap next the sink, the bathroom floors look dirty with cracks in the tiles. I can go on and on . When I told the front desk about all my issues they said they cannot change my room . What a waste . Will never go there. Trust me I travle a lot and had just stayed in nine hotels using Expedia booking and non of the hotels with the 4 to five star ranking had this proble. DONT STAY AT THIS HOTEL

6

Victória

Jul 23, 2024

·

Stayed 2 nights

The carpet was dirty, the bathroom had a weird bad smell. Breakfast started at 7:30 (too late) so for me that was in a business trip was a no go. The rest was fine

10

James G

Mar 27, 2025

·

Stayed 5 nights

Hotel was clean, staff was pleasant. Enjoyed our stay.

10

Kamen

Oct 10, 2024

·

Stayed 3 nights

Wonderful hotel, very comfortable, quiet and very clean.. excellent staff and service.

10

Jeanette

Aug 6, 2025

·

Stayed 10 nights

Perfect location near Earl's Court tube station and the Victoria and Albert Museum! Lovely hotel staff who were always eager to help.

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AI-generated summary based on recent guest reviews

Rooms

Often spacious and quiet for London with useful fridges and tea setups, but comfort is mixed due to firm beds, dated decor, patchy Wi‑Fi, and temperature control problems in some rooms; a few noted noise near lifts or the lounge.

Related guest reviews

8

Karen

Oct 26, 2025

·

Stayed 2 nights

The room was very warm at night, so we turned the cooling on and left for the day, hoping it would be cool when we returned for the evening. We returned to an oven! We were told at the front desk that the cooling was seasonal and we only had heating available in the room, so the best we could do was open the window, which only opened about 4 inches.....not enough to cool the room over night but enough to let the noise in and keep us awake all night!

6

Geoff

Aug 29, 2025

·

Stayed 2 nights

The worst, hard bed. We didn’t sleep well at all. If the beds were proper, this would have been 5 stars all around.

10

Terry

Jul 11, 2025

·

Stayed 3 nights

The rooms are large and well appointed. The beds are hard but very comfortable. Everything you need is there in a small boutique hotel. We stayed there previously and found it to be a wonderful value. Located in south Kensington, it is a short walk to the Gloster Rd. tube station. Very quiet neighborhood.

8

Per

Oct 14, 2025

·

Stayed 3 nights

Large spacious rooms (familiesuite)

8

Aleisha

Nov 29, 2024

·

Stayed 2 nights

The room was very clean but it was very hot. The staff did bring us a few floor standing fans to make the temperature more bearable.

4

Nelly

Oct 8, 2025

·

Stayed 2 nights

Room 305. Air con not working even though the room was advertised as having air con. The room was right next to the lift which was in use all night. Bed was very uncomfortable, old mattress which dipped in the middle and could feel the springs. We stayed here as we had a family wedding over the weekend. We didn't have the rest we needed for the following day.

8

Scott

Aug 30, 2024

·

Stayed 6 nights

The room price is relatively ok. If your on the back side of the hotel, it's pretty quiet. The front side has noise at all hours from people talking after midnight to glass bottles being emptied out at 5:00 a.m. Also, you can hear emergency vehicles on Cromwell. Some rooms are a little newer, but we had newish one where the air conditioner did not work, but had a portable one, which worked ok (it was not extremely hot, so it kept us cool at least). It had a pipe going to the window, but there was a huge gap between the window and pipe flashing to the outside. When it was cool, the room felt kind of cold due to the big gap in the flashing. The breakfast at the restaurant was way too expensive for what you got.

10

Dexter

Sep 2, 2024

·

Stayed 2 nights

Room was spacious (for London) and comfortable. Great Kensington location on a beautiful block.

6

Khanh

Oct 20, 2024

·

Stayed 14 nights

Checking in was rough due to hotel sold out and the reservation we made many months ago didn’t exist. After the first day, we were moved in a better room with elevator and cleaning services every day. Gym was minimal, the restaurant partner was mediocre. Location was good, close to tube station with popular lines. Internet was weak. Overall, good price, good location, good cleaning. Everything else was not impressive

10

Catherine

Jul 4, 2024

·

Stayed 3 nights

Large spacious rooms, quiet, nice bathroom amenities, coffee, tea and cookies in the room in a quiet but well located area of south Kensington, good value.

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Service

Staff are widely described as friendly, professional and helpful, resolving issues and assisting with luggage or room moves; a minority experienced unwelcoming or slow front-desk interactions.

Related guest reviews

10

John

Aug 5, 2025

·

Stayed 4 nights

We appreciated that this facility is perfectly located for reaching activity and transportation. It is well-run and maintained. We like the staff and the fine maintenance of its rooms and well priced.

10

Gayla

Jul 10, 2023

·

Stayed 6 nights

The neighborhood was fabulous. The hotel staff were wonderful. The hotel restaurant had yummy food options and lovely wait staff.

10

steven

Oct 29, 2025

·

Stayed 1 night

Staff were excellent

10

Ann

Jul 19, 2025

·

Stayed 3 nights

The staff was very accommodating & helpful. This location was great for the walkable area & proximity to a main tube line. Very easy to navigate the area. The room had a wonderful larger bathroom & was clean, with a safe & accommodations. I would stay again.

10

John

Nov 7, 2024

·

Stayed 7 nights

We could not have been happier with this hotel choice. Yes, the hotel could use some sprucing up. However, the location was wonderful. Walking distance to the tube, easy to grab a taxi or a bus. And, of course, what makes any service-oriented business special are the staff. The staff could not have been friendlier, more willing to help, and pleasant.

6

Michael

Oct 19, 2024

·

Stayed 4 nights

The man at the desk when we arrived was not very friendly, it seemed like we were bothering him. The only nice thing he did for us was the first room we had the air conditioning would not work. The man at the desk did give us another room. The same man was at the desk for checkout, he again was very unfriendly. He did not ask how our stay was or even thank us for staying. The other people at the desk were very friendly.

10

David

Nov 2, 2025

·

Stayed 5 nights

Yes. Staff helpful

10

Deborah

Mar 21, 2024

·

Stayed 6 nights

After a few snafus during check in, everything else was excellent. Cedric was going above and beyond to help situate the issues and make them right. Everyone at reception desk provided the best service and answered any questions relating to food recommendations, directions etc. The hotel is very close to both the Earl's Court and Gloucester tube stations. The rooms were clean, comfortable and quiet. I can also mention as a woman traveling solo, i felt the area was safe. Even at night when i would walk to local gorcery store Sainsburys. I would recommend this hotel and stay there again

10

Virginia

Sep 8, 2023

·

Stayed 6 nights

Great customer service, everybody very helpful!

10

Mirza

Jul 25, 2025

·

Stayed 2 nights

The staff were amazing and very helpful. Was nice to be able to leave our luggage safely at the hotel while we waited for check in and even after check out. Really clean rooms. Great location.

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Location

Quiet Kensington neighborhood within a short walk of Earl's Court and Gloucester Road stations, museums, parks, shops and restaurants; convenient for getting around even if not in the busiest area.

Related guest reviews

10

Eileen

Jan 13, 2025

·

Stayed 2 nights

Excellent location everything was superb during my stay.

10

Beverly

May 9, 2025

·

Stayed 3 nights

Good proximity to Earl’s Court Station, which has a lift for baggage and connects easily out to LHR. The room is surprisingly small, but the bathroom was quite roomy!

10

Andrea

Aug 16, 2025

·

Stayed 7 nights

We thoroughly enjoyed our stay. It was clean, safe, quiet, close to food, shopping, and transit. We would recommend and consider staying here again!

10

Claudette

Oct 3, 2023

·

Stayed 9 nights

This hotel is located in a 5 stars area. Quiet, beautiful, safe, close to Earl's Court Tube, we enjoyed our stay at Park City Grand Plaza. The staff was friendly and helpful. Highly recommend.

10

David

Nov 7, 2024

·

Stayed 3 nights

Located on a very pretty street convenient to the Underground and traveling from Heathrow. Easy walk to sights around Kensington.

10

Marc

Sep 12, 2023

·

Stayed 1 night

Great location, easy access to London attractions and dining

10

Eduardo

Jun 2, 2023

·

Stayed 2 nights

Excellent location near museums, Royal Albert Hall, Knightsbridge, Hyde Park, and Earl's Court underground station,

8

John

Sep 16, 2025

·

Stayed 2 nights

Excellent location, close to tube station, cafes, convenience stores. Good size room and bathroom, enjoyed the balcony. We had a mini fridge which was useful for our breakfast items we bought at local store. Enjoyed our stay here.

10

Judith

Dec 23, 2023

·

Stayed 4 nights

Second time we’ve stayed here while in London. Perfect location on a quiet street. Easy walk to transportation - Earls Court tube or bus. Big rooms considering it’s London.

10

Jeanette

Aug 6, 2025

·

Stayed 10 nights

Perfect location near Earl's Court tube station and the Victoria and Albert Museum! Lovely hotel staff who were always eager to help.

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Dining

Breakfast and the on-site restaurant receive mixed reviews, with many citing limited choice, lukewarm food and high prices, while some guests enjoyed meals; numerous reviewers opted to eat at nearby venues.

Related guest reviews

10

elise

Oct 28, 2025

·

Stayed 3 nights

Nice size of the room, comfortable beds and silent location. Extra plus for the coffe, tea and fridge. The breakkfast was unfortunately overprized and sad. The hot meals were cold and the selection of food did not meat up with the price.

8

Thomas

Jul 18, 2025

·

Stayed 2 nights

Comfortable, clean, but the breakfast buffet is a sad afterthought. Not worth the additional £15 they charge.

8

Jacqueline

Mar 10, 2025

·

Stayed 2 nights

The only issues were the provision of essentials like toiletries especially in an executive room. Breakfast was not great at all. Poor choices to select from, cold and did not look appetizing.

6

DANIELA

Jun 5, 2024

·

Stayed 3 nights

Breakfast buffet is terrible

8

Christine

Feb 22, 2024

·

Stayed 3 nights

Lovely clean and comfortable room with good amenities. Good location. Poor breakfast service with bad organisation, running out of food. Hot food and hot drinks were cold. Frequently needed to ring for service to ask for better provision. This 4* hotel deserves better restaurant service.

8

Brenda

Mar 31, 2025

·

Stayed 9 nights

We stayed for 9 days. Located in Kensington, this hotel is not close to downtown, but we liked the area. It was very quiet and safe. There were not too many restaurants nearby and the hotel doesn’t have its own restaurant. There is a restaurant on the bottom floor but it is not owned by the hotel. The food was awful. We ate breakfast there on our first day and never returned. The staff was very good. They keep the hotel very clean. There are nearby tube stations you can walk to. We would recommend staying if you’re looking for a quiet hotel.

8

Martin

May 10, 2025

·

Stayed 1 night

The Hotel staff were very engaging and courteous. The hotel is clean, our room was large and very clean, we were very pleased with it. The hotel is a 10 min walk from the nearest tube station, not too bad. Breakfast is provided by a separate company with a walk through from the Hotel. We opted for the continental breakfast. Choice wasn't too bad but the cooked food was only luke warm and we found it to be not the best quality. Apart from this we felt the Hotel was of a very good standard, we were pleased with our stay and felt it was value for money.

8

Stephen

Nov 2, 2023

·

Stayed 13 nights

The on-site restaurant was a disappointment. Only used it once because of this There should definitely be vending machines with drinks and snacks available for purchase. On-site free coffee for guests would be a welcome addition.

6

Jennifer

Jul 2, 2024

·

Stayed 2 nights

The air was broken in my room, and I assume others. They shut the elevators down for maintenance but didn’t alert anyone. They also didn’t help w bags up the stairs when the elevator was out. The restaurant doesn’t include coffee with the breakfast buffet (which is already limited) and charged me 4 pounds for a simple cup of coffee, quite a bit more than a fancy coffee drink from a shop.

2

Archie

Apr 16, 2023

·

Stayed 2 nights

Worst breakfast ever experienced. Blue mould on freshly baked bread, terrible service and still full food on table from the night before

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AI-generated summary based on recent guest reviews

Month	Average price
January	$115
February	$121
March	$132
April	$147
May	$188
June	$211
July	$218
August	$148
September	$192
October	$178
November	$179
December	$170

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $391
6 $193	7 $178	8 $308	9 $238	10 $205	11 $249	12 $240
13 $167	14 $188	15 $232	16 $236	17 $239	18 $345	19 $250
20 $185	21 $188	22 $236	23 $235	24 $253	25 $248	26 $272
27 $201	28 $174	29 $210	30 $198

Su	Mo	Tu	We	Th	Fr	Sa
				1 $205	2 $218	3 $221
4 $165	5 $189	6 $209	7 $213	8 $235	9 $249	10 $267
11 $192	12 $180	13 $203	14 $214	15 $209	16 $244	17 $236
18 $177	19 $184	20 $182	21 $184	22 $167	23 $182	24 $207
25 $146	26 $166	27 $177	28 $181	29 $181	30 $184	31 $186

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about The Park City Grand Plaza Kensington Hotel

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