Park Plaza London Riverbank
$260
/ night
Avg. for November
Prices for Park Plaza London Riverbank
Select dates to see prices and availability
$260
/ night
Avg. for November
Monthly average prices
Nightly prices at Park Plaza London Riverbank average $183 in January, the cheapest month, and $322 in June, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $183 |
| February | $192 |
| March | $198 |
| April | $250 |
| May | $286 |
| June | $322 |
| July | $316 |
| August | $244 |
| September | $297 |
| October | $285 |
| November | $260 |
| December | $269 |
J
F
M
A
M
J
J
A
S
O
Nov · $260
N
D
Most expensive: June (~$322)
Cheapest: January (~$183)
About this property
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Amenities
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include a business center, express check-in, and express check-out.
Dining
Satisfy your appetite for lunch or dinner at Chino Latino, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 645 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Location
Located in London (London City Centre), Park Plaza London Riverbank is within a 15-minute walk of Westminster Abbey and Westminster Bridge. This hotel is 1.1 mi (1.8 km) from Big Ben and 1.1 mi (1.8 km) from London Eye.
What's nearby
The Oval(0.7 miles)
Westminster Abbey(0.7 miles)
St. Thomas' Hospital(0.7 miles)
Houses of Parliament(0.7 miles)
Westminster Bridge(0.8 miles)
London Dungeon(0.8 miles)
London Eye(0.9 miles)
Big Ben(0.9 miles)
St. James Park(1 miles)
Trafalgar Square(1.3 miles)
Charing Cross(1.3 miles)
Victoria Palace Theatre(1.3 miles)
The Strand(1.3 miles)
National Gallery(1.4 miles)
Buckingham Palace(1.4 miles)
London City Airport (LCY)(10.6 miles)
Heathrow Airport (LHR)(17.8 miles)
Gatwick Airport (LGW)(40.8 miles)
Luton Airport (LTN)(35.9 miles)
Restaurant
Swimming pool
Business Center
Room Service
Tour Desk
Dry Cleaning
Location
18 Albert Embankment, Prince's, London, England, United Kingdom
The Oval (0.7 miles)
Westminster Abbey (0.7 miles)
St. Thomas' Hospital (0.7 miles)
Houses of Parliament (0.7 miles)
Westminster Bridge (0.8 miles)
London Dungeon (0.8 miles)
Room options
6
Suite, 1 Bedroom
Room details
1 Full Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Private Bathroom
6
Studio Room-Sofa Bed-1 Double
Room details
1 Full Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Private Bathroom
7
Suite, 1 Bedroom, Balcony, River View
Room details
1 King Bed
Sleeps 3
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
7
Superior Room, 2 Twin Beds
Room details
2 Twin Beds
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
12
Suite, 1 Bedroom, Balcony, River View (Kitchenette)
Room details
1 King Bed
Sleeps 3
BalconyAir ConditioningWi-Fi (Free)Kitchenette
8
Suite, 1 Bedroom, River View
Room details
1 Full Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Private Bathroom
7
Superior Room, 1 Double Bed
Room details
1 Full Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
7
Deluxe Room, 2 Twin Beds (Sofa Bed)
Room details
2 Twin Beds
Sleeps 3
Air ConditioningWi-Fi (Free)Sofa Bed
6
Suite, 1 Bedroom, Kitchenette, River View
Room details
1 King Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Kitchenette
6
Executive Room, 1 Double Bed, River View
Room details
1 Full Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Private Bathroom
5
Deluxe Room, 1 King Bed (Sofa Bed)
Room details
1 King Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Sofa Bed
7
Suite, 1 Bedroom, Kitchenette
Room details
1 King Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Kitchenette
9
Studio, 1 King Bed, Kitchenette
Room details
1 King Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchenette
Guest reviews of Park Plaza London Riverbank
8.4
Very good
Based on 8,723 verified reviews
Who stays here?
Business
16%
Couple
48%
Family
18%
Group
11%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
Travellers describe Park Plaza London Riverbank as a riverfront hotel with walkable access to Westminster sights, friendly staff, comfortable rooms, and facilities such as a pool and gym, though experiences vary by room, housekeeping consistency, and crowding at peak times.
Read moreWas this helpful?
What guests think
Travellers describe Park Plaza London Riverbank as a riverfront hotel with walkable access to Westminster sights, friendly staff, comfortable rooms, and facilities such as a pool and gym, though experiences vary by room, housekeeping consistency, and crowding at peak times.
Guests often highlight striking Thames or Big Ben views and easy transport links by bus and the Vauxhall tube. Cleanliness feedback is mixed, from spotless rooms to lapses such as unclean bathrooms, dust or odors, and occasional pests. Breakfast and dining win praise for quality and variety but also draw complaints about queues, pricing, and patchy service. Overall, you can expect great views and access, while being mindful that room placement and housekeeping can affect the experience.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Popular facilities include the pool, sauna/steam and gym, plus a bar/restaurant; many appreciate app check-in and river views from public areas. Downsides noted are a small or busy pool requiring reservations, slow or confusing lifts, a strong lobby fragrance, and no on site parking.
Related guest reviews
10
MICHAEL
Jun 23, 2025
·
Stayed 2 nights
Great hotel with great facilities! Restaurant is worth a visit too, fusion food with great views over the Thames. Pool, sauna and steam room are a real bonus for a central London location
Great hotel with great facilities! Restaurant is worth a visit too, fusion food with great views over the Thames. Pool, sauna and steam room are a real bonus for a central London location
10
Amanda
Sep 26, 2025
·
Stayed 1 night
Lovely location and staff. Comfortable room and I felt fortunate getting one with a Thames view. Gym was good (though another weights bench would be helpful). Breakfast great. Would definitely stay again. Love being able to walk along the river too.
Lovely location and staff. Comfortable room and I felt fortunate getting one with a Thames view. Gym was good (though another weights bench would be helpful). Breakfast great. Would definitely stay again. Love being able to walk along the river too.
6
Colin
Jun 29, 2025
·
Stayed 1 night
Overall a good hotel, but a couple issues did come up while we were there. First, when they arrived they encouraged me to use the the digital key through the app, but it didn't work for me to get on the lifts. We arrived pretty late, had tired kids with us. But then had to go back to the front desk where only one person was working, had to wait in line again to get a physical card. Not a huge deal, but frustrating in the moment when you're dealing with tired kiddos to have to wait twice because there was only one person working the front desk (and there were others there, just not helping guests) The other issue was related to the pool. Two things here: 1) when we called to ask the front desk where the pool was they said "1st floor, you can't miss it"... But when we went to find it, it's really quite hidden with no signage that says pool, have to take a journey through a labyrinth to find it - simple signage would be super helpful. Definitely don't tell guests "you can't miss it," because you definitely can. And 2) for some reason the lifts don't stop on floor 1, so you have to go to the lobby in your swimming costumes, take an escalator up to the next floor - feels unnecessary and not very private. All very strange. All this to say, also had some very helpful staff, especially when it came to helping with our luggage. Nice hotel overall, but some quirks for sure.
Overall a good hotel, but a couple issues did come up while we were there. First, when they arrived they encouraged me to use the the digital key through the app, but it didn't work for me to get on the lifts. We arrived pretty late, had tired kids with us. But then had to go back to the front desk where only one person was working, had to wait in line again to get a physical card. Not a huge deal, but frustrating in the moment when you're dealing with tired kiddos to have to wait twice because there was only one person working the front desk (and there were others there, just not helping guests) The other issue was related to the pool. Two things here: 1) when we called to ask the front desk where the pool was they said "1st floor, you can't miss it"... But when we went to find it, it's really quite hidden with no signage that says pool, have to take a journey through a labyrinth to find it - simple signage would be super helpful. Definitely don't tell guests "you can't miss it," because you definitely can. And 2) for some reason the lifts don't stop on floor 1, so you have to go to the lobby in your swimming costumes, take an escalator up to the next floor - feels unnecessary and not very private. All very strange. All this to say, also had some very helpful staff, especially when it came to helping with our luggage. Nice hotel overall, but some quirks for sure.
10
Tina Sosamma
Aug 8, 2025
·
Stayed 3 nights
Great staff. I wish they had an on site coffee shop to grab a quick bite. Only 1 restaurant on site but was sit down.
Great staff. I wish they had an on site coffee shop to grab a quick bite. Only 1 restaurant on site but was sit down.
10
Sara
Aug 8, 2025
·
Stayed 5 nights
We really enjoyed this hotel. It was in a great location close to the tube and walkable to Big Ben, the London Eye, and other attractions. We even had a great view od Big Ben and the river from our room. The restaurant there is good for both breakfast and dinner. They had a fun kid's check in for my daughter and a kids room which was nice to hop in even though there wasn't a ton to do in there. It was nice to have a pool on property as well with sauna and stream room. Staff was friendly and helpful. We would definitely stay again.
We really enjoyed this hotel. It was in a great location close to the tube and walkable to Big Ben, the London Eye, and other attractions. We even had a great view od Big Ben and the river from our room. The restaurant there is good for both breakfast and dinner. They had a fun kid's check in for my daughter and a kids room which was nice to hop in even though there wasn't a ton to do in there. It was nice to have a pool on property as well with sauna and stream room. Staff was friendly and helpful. We would definitely stay again.
10
Fawn
Jun 2, 2025
·
Stayed 1 night
Well run big hotel. Nice pool sauna facilities
Well run big hotel. Nice pool sauna facilities
4
Jessica
Aug 24, 2025
·
Stayed 4 nights
The property was not well maintained. The “heated” pool was freezing and not well maintained. The front of house staff were not very warm and welcoming. The breakfast that is £25 per person was atrocious. The coffee machines did not work and most of the food was gone by the time we went. And when I was brought up to the front desk, it was dismissed quickly with no compensation. We had to go next door to a better breakfast to have any kind of substance. The location is nice because it’s close to the Underground/piers/bus stops and Westminster. Although pricey, the room service was very nice. Our room was not cleaned well with clothing stickers on the ceiling and dust all over. The furniture looked like it has been there for 20 years and has a lot of wear and tear. Overall, poor experience. Nice location.
The property was not well maintained. The “heated” pool was freezing and not well maintained. The front of house staff were not very warm and welcoming. The breakfast that is £25 per person was atrocious. The coffee machines did not work and most of the food was gone by the time we went. And when I was brought up to the front desk, it was dismissed quickly with no compensation. We had to go next door to a better breakfast to have any kind of substance. The location is nice because it’s close to the Underground/piers/bus stops and Westminster. Although pricey, the room service was very nice. Our room was not cleaned well with clothing stickers on the ceiling and dust all over. The furniture looked like it has been there for 20 years and has a lot of wear and tear. Overall, poor experience. Nice location.
10
Eric
Nov 29, 2025
·
Stayed 5 nights
Great hotel in a convenient location. 30 minute walk to Covent Garden area and 15 minutes from Westminster. Nice fitness facility and a good restaurant.
Great hotel in a convenient location. 30 minute walk to Covent Garden area and 15 minutes from Westminster. Nice fitness facility and a good restaurant.
10
Natalie
Oct 13, 2025
·
Stayed 1 night
Great view of the Thames, great in room services such as smart tv that you can cast your phone to and options to rent films. Great that you can check in and out using the app, saves time and pretty easy to do! Lovely spa facilities included in the room price!
Great view of the Thames, great in room services such as smart tv that you can cast your phone to and options to rent films. Great that you can check in and out using the app, saves time and pretty easy to do! Lovely spa facilities included in the room price!
10
S
Aug 12, 2025
·
Stayed 2 nights
We had a fantastic stay at Park Plaza Riverbank. Our room was incredible, with the best view in London (so named by our kids). The beds and pillows were so comfy and the toiletries were ESPA, which are gorgeous. The breakfast was plentiful.and tasty. And it was easy to book the pool, which was controlled and not too busy at any one time.
We had a fantastic stay at Park Plaza Riverbank. Our room was incredible, with the best view in London (so named by our kids). The beds and pillows were so comfy and the toiletries were ESPA, which are gorgeous. The breakfast was plentiful.and tasty. And it was easy to book the pool, which was controlled and not too busy at any one time.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: many guests report very clean or spotless rooms, while others cite missed housekeeping, unclean bathrooms or dishes, bad odors, and occasional serious issues such as pests.
Related guest reviews
10
Marie
Nov 27, 2025
·
Stayed 1 night
Very clean and spacious room. Loved that you could close the curtains with a touch of a button. Can't wait to come back.
Very clean and spacious room. Loved that you could close the curtains with a touch of a button. Can't wait to come back.
6
Brittany
Jun 22, 2025
·
Stayed 2 nights
I really hate to leave this kind of review because the staff here were genuinely kind and accommodating when I brought up my concerns. The hotel is in a beautiful, walkable area and the building itself looks lovely from the outside. The front desk team and doorman were welcoming, and I appreciated how quickly the manager acted to help when I raised an issue. That said, cleanliness is a non-negotiable for me—and unfortunately, my experience missed the mark. On my second night, I noticed the main showerhead was covered in black mold, and the additional shower fixtures had significant limescale and buildup. I was mortified realizing I had already showered with it the night before. Room service initially offered to clean it on the spot, but I declined and asked to speak with management. The manager kindly upgraded me to a different room, which I truly appreciated. However, the new room smelled heavily of cigarettes, and while it had windows, they didn’t open—so there was no way to air it out. It also felt dusty and not properly vacuumed, especially under the bed. I didn’t feel comfortable using the in-room appliances like the water kettle, which had visible buildup inside. Although I was told it was just limescale, the lack of attention to detail made me uneasy. The hotel has potential, and I want to stress how lovely the staff were—but until the cleanliness and air quality issues are addressed, I personally wouldn’t return.
I really hate to leave this kind of review because the staff here were genuinely kind and accommodating when I brought up my concerns. The hotel is in a beautiful, walkable area and the building itself looks lovely from the outside. The front desk team and doorman were welcoming, and I appreciated how quickly the manager acted to help when I raised an issue. That said, cleanliness is a non-negotiable for me—and unfortunately, my experience missed the mark. On my second night, I noticed the main showerhead was covered in black mold, and the additional shower fixtures had significant limescale and buildup. I was mortified realizing I had already showered with it the night before. Room service initially offered to clean it on the spot, but I declined and asked to speak with management. The manager kindly upgraded me to a different room, which I truly appreciated. However, the new room smelled heavily of cigarettes, and while it had windows, they didn’t open—so there was no way to air it out. It also felt dusty and not properly vacuumed, especially under the bed. I didn’t feel comfortable using the in-room appliances like the water kettle, which had visible buildup inside. Although I was told it was just limescale, the lack of attention to detail made me uneasy. The hotel has potential, and I want to stress how lovely the staff were—but until the cleanliness and air quality issues are addressed, I personally wouldn’t return.
4
Briteny
Aug 27, 2025
·
Stayed 3 nights
My room wasn’t very clean. the shower and sink was still dirty. there were spots on the dresser as well. Mirrors still had spots on it too
My room wasn’t very clean. the shower and sink was still dirty. there were spots on the dresser as well. Mirrors still had spots on it too
4
Satinder
Sep 2, 2025
·
Stayed 2 nights
The staff were generally friendly and welcoming especially front of desk which was very much appreciated. The room was generally clean, however, I was absolutely horrified to find what happened the following day in terms of housekeeping. I used a face towel in the evening on the first night and it was clearly dirty as it had residue of makeup on it and I put it on the floor to indicate it needed changing as mentioned in the bathroom on the wall, hoping they would provide a new face towel to replace it. The next day in the evening when I went to wash my face, I picked up the folded face towel and once I opened it I found it was dirty with makeup residue, basically the one I used the night before and it had been picked up, folded and put back as new. I was fuming, that's absolutely disgusting especially for a hotel that is meant to be in high regards. The second thing was at breakfast, I mentioned I was coeliac and the waiter only repeated items that had gluten in it, which I was already aware of, however, they mentioned I can request for food to order such as poached eggs and that was it. There was no mention of what other items could be ordered or no menu with this information which again I was startled with as the next morning, I saw that pancakes could be ordered but I had already plated my son a cooked breakfast and he was unhappy. Not great service at all, very very disappointed. Lastly, room service was not great, food was cold and not cooked properly.
The staff were generally friendly and welcoming especially front of desk which was very much appreciated. The room was generally clean, however, I was absolutely horrified to find what happened the following day in terms of housekeeping. I used a face towel in the evening on the first night and it was clearly dirty as it had residue of makeup on it and I put it on the floor to indicate it needed changing as mentioned in the bathroom on the wall, hoping they would provide a new face towel to replace it. The next day in the evening when I went to wash my face, I picked up the folded face towel and once I opened it I found it was dirty with makeup residue, basically the one I used the night before and it had been picked up, folded and put back as new. I was fuming, that's absolutely disgusting especially for a hotel that is meant to be in high regards. The second thing was at breakfast, I mentioned I was coeliac and the waiter only repeated items that had gluten in it, which I was already aware of, however, they mentioned I can request for food to order such as poached eggs and that was it. There was no mention of what other items could be ordered or no menu with this information which again I was startled with as the next morning, I saw that pancakes could be ordered but I had already plated my son a cooked breakfast and he was unhappy. Not great service at all, very very disappointed. Lastly, room service was not great, food was cold and not cooked properly.
4
Coura
Jul 24, 2025
·
Stayed 4 nights
Our room was not ready when we arrived and then dirty when we finally got it. Unfortunately, our stay did not match our expectations in service, room cleanliness (housekeeping/ongoing challenges) and noise.
Our room was not ready when we arrived and then dirty when we finally got it. Unfortunately, our stay did not match our expectations in service, room cleanliness (housekeeping/ongoing challenges) and noise.
4
Oliwia
Nov 30, 2025
·
Stayed 1 night
Leftover USED protection rubber (condom) in the room we stayed in. Clearly showing the rooms aren’t properly deep cleaned before allowing new guests to arrive. Not impressed. And even when mentioned to staff yes they apologised but it shows how unhygienic it is.
Leftover USED protection rubber (condom) in the room we stayed in. Clearly showing the rooms aren’t properly deep cleaned before allowing new guests to arrive. Not impressed. And even when mentioned to staff yes they apologised but it shows how unhygienic it is.
10
Valerija
Nov 14, 2025
·
Stayed 4 nights
Room was spotless, cleaned everyday. Staff were very friendly. Breakfast was great everyday.
Room was spotless, cleaned everyday. Staff were very friendly. Breakfast was great everyday.
8
Jeneill
Aug 31, 2025
·
Stayed 2 nights
Pretty decent stay for my young family. The hotel was located near to many tourist attractions, transportation options and restaurants. We also felt very safe and comfortable while there. The interior was modern and nicely decorated, however, the room felt small. There was also an awful sewer smell on arrival, likely from the plumbing traps; this dissipated over time. Overall, we had a lovely stay.
Pretty decent stay for my young family. The hotel was located near to many tourist attractions, transportation options and restaurants. We also felt very safe and comfortable while there. The interior was modern and nicely decorated, however, the room felt small. There was also an awful sewer smell on arrival, likely from the plumbing traps; this dissipated over time. Overall, we had a lovely stay.
2
Sathish
Aug 16, 2025
·
Stayed 4 nights
It was a big mistake by choosing this hotel . It’s just the name . We found a cockroach in our comforter . We informed the reception, they asked us for a proof of cockroach ( picture) seriously . they sent house keeping to change the bedding , oh boi that was another mistake . The entire of my son’s bed was littered some kind of white powder which gave his rashes and allergy . We went to reception the next day and spoke about the same , no sympathy , no apology , no humble tone . No one even felt the seriousness of the matter . We got a call from a customer service person , he wanted to offer us points for a future stay , but again didn’t acknowledge or was sympathizing towards our situation , points seriously .. who wants them .
It was a big mistake by choosing this hotel . It’s just the name . We found a cockroach in our comforter . We informed the reception, they asked us for a proof of cockroach ( picture) seriously . they sent house keeping to change the bedding , oh boi that was another mistake . The entire of my son’s bed was littered some kind of white powder which gave his rashes and allergy . We went to reception the next day and spoke about the same , no sympathy , no apology , no humble tone . No one even felt the seriousness of the matter . We got a call from a customer service person , he wanted to offer us points for a future stay , but again didn’t acknowledge or was sympathizing towards our situation , points seriously .. who wants them .
6
Marat Mike
Jul 13, 2025
·
Stayed 7 nights
Overall the property was good and close to the city center. The only complaint is the cleanliness and the cleaning crew. Noticed that the floor was dirty during my stay and never replace/clean cups.
Overall the property was good and close to the city center. The only complaint is the cleanliness and the cleaning crew. Noticed that the floor was dirty during my stay and never replace/clean cups.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable, with some spacious options and standout Thames or Big Ben views and blackout curtains. However, several guests found rooms small or dark, with dim lighting, noise from lifts or the gym, AC faults, and uneven views or dated fittings.
Related guest reviews
4
Shahreen
Aug 28, 2025
·
Stayed 8 nights
Too dark in the hallways and the rooms were tiny
Too dark in the hallways and the rooms were tiny
8
Anna
Jul 14, 2025
·
Stayed 3 nights
I liked the location and the spacious room. Not a fan of the automated light and curtain controls; but the most annoying part was the noise of the elevators and of the water pipes: very loud and annoying!
I liked the location and the spacious room. Not a fan of the automated light and curtain controls; but the most annoying part was the noise of the elevators and of the water pipes: very loud and annoying!
4
David
Jul 20, 2025
·
Stayed 1 night
Booked one night for our anniversary. Booked nice premium double room. Took the offer of an upgrade online, but ended up given a twin room!? They said they’d switch the bed, but just put a sheet over the two twin mattresses! Also the hum of the fridge makes sleep pretty difficult (you can pause it for a while but can’t access the Mains switch to turn it off)
Booked one night for our anniversary. Booked nice premium double room. Took the offer of an upgrade online, but ended up given a twin room!? They said they’d switch the bed, but just put a sheet over the two twin mattresses! Also the hum of the fridge makes sleep pretty difficult (you can pause it for a while but can’t access the Mains switch to turn it off)
2
Laure
Aug 6, 2025
·
Stayed 2 nights
Stayed in a room next to the gym. The gym is open 24 hours. 0600 woken up by dropped free weights and all the room remotes flashing on every time the weights were dropped. Manager contacts me with a very nice email apologizing and offering rewards points. I email him back as requested to accept. No response. Resent email 3 days later. No response. Not impressed with Radisson.
Stayed in a room next to the gym. The gym is open 24 hours. 0600 woken up by dropped free weights and all the room remotes flashing on every time the weights were dropped. Manager contacts me with a very nice email apologizing and offering rewards points. I email him back as requested to accept. No response. Resent email 3 days later. No response. Not impressed with Radisson.
10
JAMES
Aug 10, 2025
·
Stayed 1 night
Our room was amazing, suite with a outside balcony overlooking the Thames and Big Ben
Our room was amazing, suite with a outside balcony overlooking the Thames and Big Ben
6
Lynn
Jul 31, 2025
·
Stayed 5 nights
Terrible view. Checking out going to another hotel.
Terrible view. Checking out going to another hotel.
10
Edward
Jun 23, 2025
·
Stayed 2 nights
After 30 years of getting hotels in London near train stations, I realized we could get a room with a balcony overlooking the Thames. Park Plaza London Riverbank was the perfect hotel for the end of our five week trip to Ireland, Scotland and England. We loved just sitting on our balcony and watching the river traffic go by. I'd never realized how tidal the Thames was around Big Ben and Westminster. Our room was large, light and airy. Everything was automated with a single button turning on/off lights and curtains. The bathroom was quite large by European standards. The staff was always helpful. Great time in a great city.
After 30 years of getting hotels in London near train stations, I realized we could get a room with a balcony overlooking the Thames. Park Plaza London Riverbank was the perfect hotel for the end of our five week trip to Ireland, Scotland and England. We loved just sitting on our balcony and watching the river traffic go by. I'd never realized how tidal the Thames was around Big Ben and Westminster. Our room was large, light and airy. Everything was automated with a single button turning on/off lights and curtains. The bathroom was quite large by European standards. The staff was always helpful. Great time in a great city.
4
Michael
Oct 10, 2025
·
Stayed 5 nights
I was kindly allocated room 1020 as a complementary upgrade on my arrival last Sunday After having unpacked I noticed the Aircon wasn’t working, in addition to the lack of a comfort chair and noticing the floorlamp that seem to tilt 15/20 degree, and that didn’t work either Consulting the Concierge, deliberating my confirmed issues with the room, I was as a start informed he’d endeavor to have the Aircon issue attended to the same evening (while I was out to Dinner), subsequently resolved the following day (while I’d be at Work) We agreed 1st priority would be the Aircon, the comfort chair 2nd, and the floor lamp as the 3rd. To date reality has it that only one out of three has been resolved (comfort chair) As the Aircon hasn’t been working I’d no other option but to keep the window open (as far as it goes); this sort of kept the temp down to a tolerable level, the downslide being the constant high noise (24x7) from an exhaust pipe or the like, stemming somewhere from within the narrow back yard (that turned out to be the view from my room), but an upside to this was that having the window open, to a certain degree filtered out the irritating noise from the lift shaft (as the lifts constantly went up and down,.including an annoying ‘ ping’ that came and went) - not disregarding the noise from the Railway. .. it’s beyond me how you can offer an Executive Room ‘sharing a wall with the lift shaft’ or any room type for that matter .. must be a flaw from the Architect
I was kindly allocated room 1020 as a complementary upgrade on my arrival last Sunday After having unpacked I noticed the Aircon wasn’t working, in addition to the lack of a comfort chair and noticing the floorlamp that seem to tilt 15/20 degree, and that didn’t work either Consulting the Concierge, deliberating my confirmed issues with the room, I was as a start informed he’d endeavor to have the Aircon issue attended to the same evening (while I was out to Dinner), subsequently resolved the following day (while I’d be at Work) We agreed 1st priority would be the Aircon, the comfort chair 2nd, and the floor lamp as the 3rd. To date reality has it that only one out of three has been resolved (comfort chair) As the Aircon hasn’t been working I’d no other option but to keep the window open (as far as it goes); this sort of kept the temp down to a tolerable level, the downslide being the constant high noise (24x7) from an exhaust pipe or the like, stemming somewhere from within the narrow back yard (that turned out to be the view from my room), but an upside to this was that having the window open, to a certain degree filtered out the irritating noise from the lift shaft (as the lifts constantly went up and down,.including an annoying ‘ ping’ that came and went) - not disregarding the noise from the Railway. .. it’s beyond me how you can offer an Executive Room ‘sharing a wall with the lift shaft’ or any room type for that matter .. must be a flaw from the Architect
10
Katie
Oct 30, 2025
·
Stayed 2 nights
Good AC, room was quiet and black out curtains were very effective
Good AC, room was quiet and black out curtains were very effective
8
Blake
Jul 11, 2025
·
Stayed 3 nights
Staff were great! Location was good. Our room had no air conditioning though so it was very hot! Great river view.
Staff were great! Location was good. Our room had no air conditioning though so it was very hot! Great river view.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, attentive and helpful, with some proactive upgrades and quick assistance. Still, guests mention long or crowded check-in, inconsistent follow-through on requests, and occasional rudeness.
Related guest reviews
6
Jordan
Jul 17, 2025
·
Stayed 2 nights
The check in was an hour late and generally poor. We were lucky to have had a friend with a room already so we waited there, when we suggested that someone bring our keys up to the room when our room was ready, the front desk looked at me like I'd just invented the wheel. Housecleaning just routinely leaves stuff all over the halls. Like, a vacuum cleaner occupying the entire middle of the hallway on a daily basis. There was a large bottle of water that just sat outside of our front door for a good 36 hours. It's a nice hotel, and I don't blame the staff. Clearly their management have a "if you build it, they will come" vibe because they don't train anyone in that building. They just threw uniforms on a bunch of people and told them to play hotel. The "server" at breakfast ignored us, and when I flagged him down asking for the eggs the host/door manager told us about, he looked at me like I was an auditor. The roaming coffee machine that relocates from place to place is weird. I was standing in line for a coffee, and a flummoxed server came over to the same machine to make coffees for a table. I was happy to let the server move ahead of me in line because he was clearly in the weeds, but I was also surprised that he allowed me to, or that he was standing in the same line as me. The rooms are nice, beds comfortable, food well prepared, great location, reasonable price, lots of great aspects. But their training is apocryphal.
The check in was an hour late and generally poor. We were lucky to have had a friend with a room already so we waited there, when we suggested that someone bring our keys up to the room when our room was ready, the front desk looked at me like I'd just invented the wheel. Housecleaning just routinely leaves stuff all over the halls. Like, a vacuum cleaner occupying the entire middle of the hallway on a daily basis. There was a large bottle of water that just sat outside of our front door for a good 36 hours. It's a nice hotel, and I don't blame the staff. Clearly their management have a "if you build it, they will come" vibe because they don't train anyone in that building. They just threw uniforms on a bunch of people and told them to play hotel. The "server" at breakfast ignored us, and when I flagged him down asking for the eggs the host/door manager told us about, he looked at me like I was an auditor. The roaming coffee machine that relocates from place to place is weird. I was standing in line for a coffee, and a flummoxed server came over to the same machine to make coffees for a table. I was happy to let the server move ahead of me in line because he was clearly in the weeds, but I was also surprised that he allowed me to, or that he was standing in the same line as me. The rooms are nice, beds comfortable, food well prepared, great location, reasonable price, lots of great aspects. But their training is apocryphal.
10
Treasa Lynn
Jul 23, 2025
·
Stayed 5 nights
What was there not to like about this place.... from the moment you got out of the taxi and got geeted by Sir Denis to the check in which was so easy. They didnt have a room fir us right away because we arrived at 7:30am. But they took our luggage and we went exploring for a couple hours. Everything we wanted to do was within walking distances and or the hop on hop off bus. I had many problems with my phone and the staff, omg the staff they wrre the BEST in helping me not once or twice but several times and there was not one time I was not greeted without a smile and a friendly giggle and ket me have your phone. Then one night after a 14 hour tour we got room service. It was 9:45pm and i was like this is going to be bad. Just because i thought with 15 minutes left on the dinner menu... when it came to the room, not only did our girl bring it in and set it up, i thought i was at the finest Italian restaurant in the city. It was fabulous. I wish i could put pictures on here. If ever i return to London this is where i will stay. Very elegant, from top to bottom. The people made the place even more special
What was there not to like about this place.... from the moment you got out of the taxi and got geeted by Sir Denis to the check in which was so easy. They didnt have a room fir us right away because we arrived at 7:30am. But they took our luggage and we went exploring for a couple hours. Everything we wanted to do was within walking distances and or the hop on hop off bus. I had many problems with my phone and the staff, omg the staff they wrre the BEST in helping me not once or twice but several times and there was not one time I was not greeted without a smile and a friendly giggle and ket me have your phone. Then one night after a 14 hour tour we got room service. It was 9:45pm and i was like this is going to be bad. Just because i thought with 15 minutes left on the dinner menu... when it came to the room, not only did our girl bring it in and set it up, i thought i was at the finest Italian restaurant in the city. It was fabulous. I wish i could put pictures on here. If ever i return to London this is where i will stay. Very elegant, from top to bottom. The people made the place even more special
8
Cynthia A
Aug 19, 2025
·
Stayed 3 nights
Room with river view was worth the upgrade. Liked restaurant, although room service slow. Walk to many restaurants, grocery store, lovely scenery along river. Only negative was that we requested a roll-away bed which never showed. Overall excellent.
Room with river view was worth the upgrade. Liked restaurant, although room service slow. Walk to many restaurants, grocery store, lovely scenery along river. Only negative was that we requested a roll-away bed which never showed. Overall excellent.
8
Louise
Aug 27, 2025
·
Stayed 3 nights
Concerige very helpful, really appreciated providing information about the rail service Staff were very friendly in general. Breakfast was chaotic the morning we choose to add to the booking. All self service. People couldn’t find plates and the layout wasn’t clear. Lifts were also slow at times. Other than that very enjoyable stay.
Concerige very helpful, really appreciated providing information about the rail service Staff were very friendly in general. Breakfast was chaotic the morning we choose to add to the booking. All self service. People couldn’t find plates and the layout wasn’t clear. Lifts were also slow at times. Other than that very enjoyable stay.
10
Anita M
Jun 4, 2025
·
Stayed 9 nights
When we checked in we had the pleasure of the Reception Manager, handling our room assignment, we requested a higher floor and better view than our original room and without hesitation we were moved to the 15 th floor with a million dollar view which was perfect as we were staying 10 days in London. The staff was completely helpful in every way , as I asked for some shipping supplies specifically some boxes and bubble wrap, which was taken care of with a smile . The nicest stay in Europe I have ever had !
When we checked in we had the pleasure of the Reception Manager, handling our room assignment, we requested a higher floor and better view than our original room and without hesitation we were moved to the 15 th floor with a million dollar view which was perfect as we were staying 10 days in London. The staff was completely helpful in every way , as I asked for some shipping supplies specifically some boxes and bubble wrap, which was taken care of with a smile . The nicest stay in Europe I have ever had !
10
Carrie
Aug 20, 2025
·
Stayed 15 nights
We stayed for 15 days and everything was phenomenal. Very friendly and helpful staff, especially Dennis (door man), Taras (front desk), and Stephen, who assisted us with our multitude of bags on our check out day. 10/10 would recommend
We stayed for 15 days and everything was phenomenal. Very friendly and helpful staff, especially Dennis (door man), Taras (front desk), and Stephen, who assisted us with our multitude of bags on our check out day. 10/10 would recommend
2
James
Nov 30, 2025
·
Stayed 1 night
When I arrived to check-in at 3pm, the queue at reception was huge (at least 40 people waiting because there was a group) and only one member of staff working (the rest just stood around doing nothing). I paid £296 for one night and was put in a tiny room with a window that overlooked other hotel room windows and brickwork!! I was woken by someone playing loud dance music at 4am and the music didn’t stop until after 6am (when I tried to call reception to complain) no one answered. The queue for breakfast in the morning was more than 30 people at 10am. I had to check out and so didn’t have time to queue for breakfast. Again not enough staff. When I didn’t have time to wait in the queue I asked if I could have the costs of breakfast refunded because it was supposed to be part of the rate I paid. The staff said they couldn’t refund because I booked via Expedia. Not helpful. This is meant to be a four star hotel it’s frankly robbery that I was charged £296 for such a poor hotel stay.
When I arrived to check-in at 3pm, the queue at reception was huge (at least 40 people waiting because there was a group) and only one member of staff working (the rest just stood around doing nothing). I paid £296 for one night and was put in a tiny room with a window that overlooked other hotel room windows and brickwork!! I was woken by someone playing loud dance music at 4am and the music didn’t stop until after 6am (when I tried to call reception to complain) no one answered. The queue for breakfast in the morning was more than 30 people at 10am. I had to check out and so didn’t have time to queue for breakfast. Again not enough staff. When I didn’t have time to wait in the queue I asked if I could have the costs of breakfast refunded because it was supposed to be part of the rate I paid. The staff said they couldn’t refund because I booked via Expedia. Not helpful. This is meant to be a four star hotel it’s frankly robbery that I was charged £296 for such a poor hotel stay.
10
Natalia Renee
Jul 22, 2025
·
Stayed 5 nights
Check-in and check-out were quick and easy. Any time I interacted with the staff they were helpful and friendly, they truly care about customer service. Didn't check out other facilities (eg gym) or restaurants but hallways and room was very clean. Staff was responsive to requests.
Check-in and check-out were quick and easy. Any time I interacted with the staff they were helpful and friendly, they truly care about customer service. Didn't check out other facilities (eg gym) or restaurants but hallways and room was very clean. Staff was responsive to requests.
10
Jay
Jun 29, 2025
·
Stayed 2 nights
Me and my partner spent a fantastic weekend in London and the Park Plaza Hotel made it even more special
Me and my partner spent a fantastic weekend in London and the Park Plaza Hotel made it even more special
10
Vandana
Sep 1, 2025
·
Stayed 6 nights
Excellent stay and amazing customer service. Would highly recommend.
Excellent stay and amazing customer service. Would highly recommend.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Riverside setting is convenient and walkable to Westminster, the London Eye and transport (buses outside and Vauxhall tube about 10 minutes). Many find the area safe and quieter than busier hubs.
Related guest reviews
10
CECIL
Aug 31, 2025
·
Stayed 6 nights
Close to underground, buses and walking distance to sightseeing.
Close to underground, buses and walking distance to sightseeing.
10
Joseph
Jul 15, 2025
·
Stayed 6 nights
The view of the Thames and House of Parliament and Big Ben were spectacular. Location a short 10 min walk to the underground is convenient.
The view of the Thames and House of Parliament and Big Ben were spectacular. Location a short 10 min walk to the underground is convenient.
10
Amanda
Sep 26, 2025
·
Stayed 1 night
Lovely location and staff. Comfortable room and I felt fortunate getting one with a Thames view. Gym was good (though another weights bench would be helpful). Breakfast great. Would definitely stay again. Love being able to walk along the river too.
Lovely location and staff. Comfortable room and I felt fortunate getting one with a Thames view. Gym was good (though another weights bench would be helpful). Breakfast great. Would definitely stay again. Love being able to walk along the river too.
10
Gavin
Nov 3, 2025
·
Stayed 1 night
The room was great, along with the food in the restaurant..5 minute walk from Vauxhall tube station which was ideal
The room was great, along with the food in the restaurant..5 minute walk from Vauxhall tube station which was ideal
10
Brenda
Jun 12, 2025
·
Stayed 4 nights
This is a nice property overlooking The Thames with beautiful views of The Clock Tower and The Eye. Rooms were comfortable however we did have a few issues with Housekeeping services ... mainly items not being replenished. The coffee machine leaked all over the desk ... we cleaned it up and put it in the bathroom. We spoke to the Front Desk and it was quickly replaced however Housekeeping just left the old pieces on the floor in the bathroom. Everything and everyone else at this property was good and the staff helpful and friendly. Lovely small Pub close by and a Tube stop a 10 minute walk.
This is a nice property overlooking The Thames with beautiful views of The Clock Tower and The Eye. Rooms were comfortable however we did have a few issues with Housekeeping services ... mainly items not being replenished. The coffee machine leaked all over the desk ... we cleaned it up and put it in the bathroom. We spoke to the Front Desk and it was quickly replaced however Housekeeping just left the old pieces on the floor in the bathroom. Everything and everyone else at this property was good and the staff helpful and friendly. Lovely small Pub close by and a Tube stop a 10 minute walk.
10
Carmen
Jun 10, 2025
·
Stayed 2 nights
Location is excellent for catching public buses to anywhere in London. The stops are across the street. Staff checking us in was excellent, listened to our preferences and coordinated our personal reservations with those of a tour we were linking up with. Breakfast options were too many to list here. They had everything for all tastes, literally. Absolutely love the scent of the lobby and main areas.
Location is excellent for catching public buses to anywhere in London. The stops are across the street. Staff checking us in was excellent, listened to our preferences and coordinated our personal reservations with those of a tour we were linking up with. Breakfast options were too many to list here. They had everything for all tastes, literally. Absolutely love the scent of the lobby and main areas.
8
James
Aug 28, 2025
·
Stayed 3 nights
Very easy to get around from the hotel. Walking distance to major attractions, good food nearby, felt safe in the area.
Very easy to get around from the hotel. Walking distance to major attractions, good food nearby, felt safe in the area.
10
s
Nov 19, 2025
·
Stayed 3 nights
Great location and riverside view. Very handy for underground. Would stay again.
Great location and riverside view. Very handy for underground. Would stay again.
6
Mark Ira
Aug 1, 2025
·
Stayed 6 nights
Away from mobbed attractions. Neighborhood ambiance.
Away from mobbed attractions. Neighborhood ambiance.
10
Vearl
Apr 20, 2025
·
Stayed 1 night
Right on the river, can walk over nearby bridge & see Parliament & Big Ben. Restaurants are expensive, but found a grocery & pub a block away for food & spirits! Very quiet considering you’re in a busy city with buses & trains outside!
Right on the river, can walk over nearby bridge & see Parliament & Big Ben. Restaurants are expensive, but found a grocery & pub a block away for food & spirits! Very quiet considering you’re in a busy city with buses & trains outside!
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast and the restaurant often receive praise for quality, variety and views, but several reviews cite queues, high prices, occasional disorganisation or shortages, and mixed room service.
Related guest reviews
6
DIANA
Nov 28, 2025
·
Stayed 1 night
The room itself was fine, but almost everything else about the stay was frustrating. The lifts were confusing, and the hotel layout made it unclear where the restaurants and breakfast area even were. Breakfast was very poor — cramped seating, awkward layout, and limited food options, with basics like baked beans missing. The bar experience before our event was no better. They didn’t have Prosecco, then said they didn’t have bottles, and eventually admitted they didn’t even have proper Prosecco glasses, serving it in wine glasses instead. Overall, the hotel felt disorganised and did not leave a good impression.
The room itself was fine, but almost everything else about the stay was frustrating. The lifts were confusing, and the hotel layout made it unclear where the restaurants and breakfast area even were. Breakfast was very poor — cramped seating, awkward layout, and limited food options, with basics like baked beans missing. The bar experience before our event was no better. They didn’t have Prosecco, then said they didn’t have bottles, and eventually admitted they didn’t even have proper Prosecco glasses, serving it in wine glasses instead. Overall, the hotel felt disorganised and did not leave a good impression.
10
Sanya
Sep 9, 2025
·
Stayed 1 night
Lovely location by the Thames. Great prices considering the quality, which was close to pristine. No parking available and I had to use the JustPark app and found a location in a residential set of apartments which was convenient and close. Many options around the area. Friendly staff and while breakfast is your standard mix of full and continental, their hot items were really hot and fresh even at the latter end of the breakfast window. Not much to complain about except the lack of parking, but I knew the deal so not a negative on my part.
Lovely location by the Thames. Great prices considering the quality, which was close to pristine. No parking available and I had to use the JustPark app and found a location in a residential set of apartments which was convenient and close. Many options around the area. Friendly staff and while breakfast is your standard mix of full and continental, their hot items were really hot and fresh even at the latter end of the breakfast window. Not much to complain about except the lack of parking, but I knew the deal so not a negative on my part.
6
Alex
Nov 30, 2025
·
Stayed 2 nights
Room was good, staff were nice on the whole. Only thing was this morning - we went for breakfast at 8.15am and after only half an hour down at breakfast, we were approached by a staff member and asked if we had finished food and could we give up the table as there was a queue waiting to be seated for breakfast!! We had only just stopped eating at that point and we soon went! Seemed a little off to me - paying £616 for 2 nights. Stopped in room 1002! Plus the floor was wet in front of the fridge apon arrival and it somehow maintained being wet!! Despite not having anything wet ourselves. Alex
Room was good, staff were nice on the whole. Only thing was this morning - we went for breakfast at 8.15am and after only half an hour down at breakfast, we were approached by a staff member and asked if we had finished food and could we give up the table as there was a queue waiting to be seated for breakfast!! We had only just stopped eating at that point and we soon went! Seemed a little off to me - paying £616 for 2 nights. Stopped in room 1002! Plus the floor was wet in front of the fridge apon arrival and it somehow maintained being wet!! Despite not having anything wet ourselves. Alex
2
James
Nov 30, 2025
·
Stayed 1 night
When I arrived to check-in at 3pm, the queue at reception was huge (at least 40 people waiting because there was a group) and only one member of staff working (the rest just stood around doing nothing). I paid £296 for one night and was put in a tiny room with a window that overlooked other hotel room windows and brickwork!! I was woken by someone playing loud dance music at 4am and the music didn’t stop until after 6am (when I tried to call reception to complain) no one answered. The queue for breakfast in the morning was more than 30 people at 10am. I had to check out and so didn’t have time to queue for breakfast. Again not enough staff. When I didn’t have time to wait in the queue I asked if I could have the costs of breakfast refunded because it was supposed to be part of the rate I paid. The staff said they couldn’t refund because I booked via Expedia. Not helpful. This is meant to be a four star hotel it’s frankly robbery that I was charged £296 for such a poor hotel stay.
When I arrived to check-in at 3pm, the queue at reception was huge (at least 40 people waiting because there was a group) and only one member of staff working (the rest just stood around doing nothing). I paid £296 for one night and was put in a tiny room with a window that overlooked other hotel room windows and brickwork!! I was woken by someone playing loud dance music at 4am and the music didn’t stop until after 6am (when I tried to call reception to complain) no one answered. The queue for breakfast in the morning was more than 30 people at 10am. I had to check out and so didn’t have time to queue for breakfast. Again not enough staff. When I didn’t have time to wait in the queue I asked if I could have the costs of breakfast refunded because it was supposed to be part of the rate I paid. The staff said they couldn’t refund because I booked via Expedia. Not helpful. This is meant to be a four star hotel it’s frankly robbery that I was charged £296 for such a poor hotel stay.
10
Valerija
Nov 14, 2025
·
Stayed 4 nights
Room was spotless, cleaned everyday. Staff were very friendly. Breakfast was great everyday.
Room was spotless, cleaned everyday. Staff were very friendly. Breakfast was great everyday.
8
Abdul
Aug 23, 2025
·
Stayed 2 nights
Quite a nice place to sleep in. I do like the breakfast service. Servers were great especially a lady called Irene at the restaurant, she was super awesome.
Quite a nice place to sleep in. I do like the breakfast service. Servers were great especially a lady called Irene at the restaurant, she was super awesome.
10
Sara
Aug 8, 2025
·
Stayed 5 nights
We really enjoyed this hotel. It was in a great location close to the tube and walkable to Big Ben, the London Eye, and other attractions. We even had a great view od Big Ben and the river from our room. The restaurant there is good for both breakfast and dinner. They had a fun kid's check in for my daughter and a kids room which was nice to hop in even though there wasn't a ton to do in there. It was nice to have a pool on property as well with sauna and stream room. Staff was friendly and helpful. We would definitely stay again.
We really enjoyed this hotel. It was in a great location close to the tube and walkable to Big Ben, the London Eye, and other attractions. We even had a great view od Big Ben and the river from our room. The restaurant there is good for both breakfast and dinner. They had a fun kid's check in for my daughter and a kids room which was nice to hop in even though there wasn't a ton to do in there. It was nice to have a pool on property as well with sauna and stream room. Staff was friendly and helpful. We would definitely stay again.
4
Jessica
Aug 24, 2025
·
Stayed 4 nights
The property was not well maintained. The “heated” pool was freezing and not well maintained. The front of house staff were not very warm and welcoming. The breakfast that is £25 per person was atrocious. The coffee machines did not work and most of the food was gone by the time we went. And when I was brought up to the front desk, it was dismissed quickly with no compensation. We had to go next door to a better breakfast to have any kind of substance. The location is nice because it’s close to the Underground/piers/bus stops and Westminster. Although pricey, the room service was very nice. Our room was not cleaned well with clothing stickers on the ceiling and dust all over. The furniture looked like it has been there for 20 years and has a lot of wear and tear. Overall, poor experience. Nice location.
The property was not well maintained. The “heated” pool was freezing and not well maintained. The front of house staff were not very warm and welcoming. The breakfast that is £25 per person was atrocious. The coffee machines did not work and most of the food was gone by the time we went. And when I was brought up to the front desk, it was dismissed quickly with no compensation. We had to go next door to a better breakfast to have any kind of substance. The location is nice because it’s close to the Underground/piers/bus stops and Westminster. Although pricey, the room service was very nice. Our room was not cleaned well with clothing stickers on the ceiling and dust all over. The furniture looked like it has been there for 20 years and has a lot of wear and tear. Overall, poor experience. Nice location.
8
Daniel
Apr 18, 2025
·
Stayed 8 nights
We had a good stay, but one negative on the last day. They advertise on their app and on signage in the hotel that breakfast is served until 10:30 am. We arrived a few minutes before 10:00 and there were no plates at any of the buffet stations and most of the food holders were empty or had little food in the them. Guests were literally scrambling for scraps that were left over. I had to carry a croissant and danish in my hand back to my table. If the buffet is open until 10:30, it should be fully stocked and functional until 10:30.
We had a good stay, but one negative on the last day. They advertise on their app and on signage in the hotel that breakfast is served until 10:30 am. We arrived a few minutes before 10:00 and there were no plates at any of the buffet stations and most of the food holders were empty or had little food in the them. Guests were literally scrambling for scraps that were left over. I had to carry a croissant and danish in my hand back to my table. If the buffet is open until 10:30, it should be fully stocked and functional until 10:30.
10
Dianne
Sep 9, 2025
·
Stayed 2 nights
Hotel and location both great and the service is especially good for such a big hotel. Breakfast is really good with lots of choice. Would definitely stay again. Loved the location.
Hotel and location both great and the service is especially good for such a big hotel. Breakfast is really good with lots of choice. Would definitely stay again. Loved the location.
Was this helpful?
AI-generated summary based on recent guest reviews
6
Tuomas
3 weeks ago
·
Stayed 2 nights
Long waiting time for Breakfest
Long waiting time for Breakfest
6
Natalie
4 weeks ago
·
Stayed 5 nights
The first reminder is assigned was quite dirty with bits all over the carpet and dust on the surfaces, I was put in another room as an upgrade but it was still very dingy with gum worked into the rug, et cetera. Check in and check out seem to take extraordinarily long, but the staff were very friendly and clearly trying to be helpful. The hallways are very dark and the common spaces are not inviting, so this is not a place you really wanna hang out. The steam room in the Sauna are nice and the gym is decent. Overall, the value for money was very poor and I was quite disappointed. I stay in a lot of hotels and this was a notable downer.
The first reminder is assigned was quite dirty with bits all over the carpet and dust on the surfaces, I was put in another room as an upgrade but it was still very dingy with gum worked into the rug, et cetera. Check in and check out seem to take extraordinarily long, but the staff were very friendly and clearly trying to be helpful. The hallways are very dark and the common spaces are not inviting, so this is not a place you really wanna hang out. The steam room in the Sauna are nice and the gym is decent. Overall, the value for money was very poor and I was quite disappointed. I stay in a lot of hotels and this was a notable downer.
10
Raymond S.O.
Oct 5, 2026
·
Stayed 1 night
Clean, good facility, excellent river side view to parliament, Big Ben, London eye
Clean, good facility, excellent river side view to parliament, Big Ben, London eye
10
JH
Oct 4, 2026
·
Stayed 3 nights
Fantastic. It was a great place to go to the IMO meeting. Breakfast was good. And staffs were all excellent.
Fantastic. It was a great place to go to the IMO meeting. Breakfast was good. And staffs were all excellent.
10
Deborah
Oct 1, 2026
·
Stayed 1 night
Good location, strange lifts, but quiet and dark rooms
Good location, strange lifts, but quiet and dark rooms
FAQs about Park Plaza London Riverbank
Is parking available at the property?
Nearby parking is available at a fee of approximately GBP 40.00 per day. Reservations are not required.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately GBP 25.00 for adults and children.
Are pets allowed at the hotel?
Pets are allowed, with a maximum fee of GBP 25 per pet, per day. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, subject to availability and potential additional charges.
What accessibility features are available for guests with disabilities?
The property has limited wheelchair accessibility, including step-free entrances and elevators. However, specific details about accessible rooms and facilities are not provided.
What is the hotel's location in relation to key landmarks?
The hotel is located in London City Centre, within a 15-minute walk of Westminster Abbey and Westminster Bridge. It is approximately 1.1 miles from Big Ben and the London Eye.
Does the hotel have a swimming pool?
Yes, the property features an indoor pool and an outdoor heated pool, with access available from 6:30 AM to 8:00 PM.
What are the hotel's policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your London trip?
What do room rates usually look like at Park Plaza London Riverbank in London?
Over the next 60–90 days, room rates at Park Plaza London Riverbank in London typically land around $234 a night for two guests, ranging from $167 to $671 on peak dates.
When is the best time to visit Park Plaza London Riverbank to avoid crowds?
September is the quietest month to visit Park Plaza London Riverbank in London, while October sees the heaviest demand. Plan for September if you prefer fewer crowds and easier availability.
Which month is cheapest to stay at Park Plaza London Riverbank?
January is the cheapest month to stay at Park Plaza London Riverbank in London, averaging $217 a night; June is the priciest at $385. January’s lower rates come even though the quietest month for crowds is September.
What attractions and traveller types is Park Plaza London Riverbank good for?
Park Plaza London Riverbank in London sits close to Westminster Abbey, the London Eye and Big Ben, making it convenient for sightseeing. The hotel also suits couples and families and is well placed for shopping and business trips in Greater London.
How do Park Plaza London Riverbank's prices compare with other nearby hotels?
Park Plaza London Riverbank in London is cheaper than 11 of 19 comparable hotels nearby, with a typical median of $281 a night versus about $285 for peers.
How does the nightly price at Park Plaza London Riverbank in London compare to recent weeks?
The current price at Park Plaza London Riverbank in London is $232 per night for 2 guests, which is low for this hotel: about 30% below its $325 average over the last 60 days. Most nights over that period fell between $224 and $554.
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-04: 363.30693692663573USD
- 2026-11-05: 202.7931341161499USD
- 2026-11-06: 179.9612317387085USD
- 2026-11-07: NO DATA
- 2026-11-08: 154.929288USD
- 2026-11-09: 227.903228USD
- 2026-11-10: 328.3381559803467USD
- 2026-11-11: 304.72190845922853USD
- 2026-11-12: 187.03578990179443USD
- 2026-11-13: 204.69429656854248USD
- 2026-11-14: 250.1951029387207USD
- 2026-11-15: 174.83556209210207USD
- 2026-11-16: 271.8074039498291USD
- 2026-11-17: 403.040684USD
- 2026-11-18: 304.27383849072265USD
- 2026-11-19: 270.74537054382324USD
- 2026-11-20: 243.77073959344483USD
- 2026-11-21: 320.69838828442386USD
- 2026-11-22: 158.77858521911622USD
- 2026-11-23: 233.7801291930542USD
- 2026-11-24: 277.18972538830565USD
- 2026-11-25: 273.15298430944824USD
- 2026-11-26: 317.55717043823245USD
- 2026-11-27: 273.15298430944824USD
- 2026-11-28: 289.2999486248779USD
- 2026-11-29: 168.1976477364502USD
- 2026-11-30: 261.0427439421997USD
- 2026-12-01: 370.6514060250244USD
- 2026-12-02: 442.6962124055176USD
- 2026-12-03: 497.8650414112549USD
- 2026-12-04: 332.358554394043USD
- 2026-12-05: 437.313890967041USD
- 2026-12-06: 191.07253098065186USD
- 2026-12-07: 255.66042250372314USD
- 2026-12-08: 289.2999486248779USD
- 2026-12-09: 298.71904540356445USD
- 2026-12-10: 566.4896740131836USD
- 2026-12-11: 230.0943785402832USD
- 2026-12-12: 305.44691294030764USD
- 2026-12-13: 173.57996917492676USD
- 2026-12-14: 217.98415530371093USD
- 2026-12-15: 235.47669997875977USD
- 2026-12-16: 251.62368142486574USD
- 2026-12-17: 217.98415530371093USD
- 2026-12-18: 217.98415530371093USD
- 2026-12-19: 310.8292686401367USD
- 2026-12-20: 174.9255495345459USD
- 2026-12-21: 196.45485241912843USD
- 2026-12-22: 217.98415530371093USD
- 2026-12-23: 191.07253098065186USD
- 2026-12-24: 205.8739149364624USD
- 2026-12-25: 205.8739149364624USD
- 2026-12-26: 251.62368142486574USD
- 2026-12-27: 230.0943785402832USD
- 2026-12-28: 273.15298430944824USD
- 2026-12-29: 381.6410774654541USD
- 2026-12-30: 337.7408758325195USD
- 2026-12-31: 652.6068855515136USD
- 2027-01-01: 234.13111961914063USD
- 2027-01-02: 251.62368142486574USD
- 2027-01-03: 164.16090665759276USD
- 2027-01-04: 180.30787097302246USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
- Access to the pool is available by reservation only. Guests are required to reserve a time slot at the front desk at check-in.
- Pool access available from 6:30 AM to 8:00 PM.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately GBP 25.00 for adults and GBP 25.00 for children
- Nearby parking fee: GBP 40.00 per day
- Pet fee: GBP 25 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Restaurant
Swimming pool
Business Center
Room Service
Tour Desk
Dry Cleaning
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Breakfast in the Room
Family Room
Beach Sun Loungers
Wheelchair Accessible (Limited)
Activities
Swimming pool
Pool Indoor
Outdoor heated pool
Live Music
Evening Entertainment
Pool (Indoor)
Terrace
Fitness Center (nearby)
Services
Business Center
Tour Desk
Dry Cleaning
Housekeeping
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Internet
Free Wi-Fi