Iberostar Waves Paraíso Beach - All Inclusive
US$216
/ night
Avg. for October
Prices for Iberostar Waves Paraíso Beach - All Inclusive
Select dates to see prices and availability
US$216
/ night
Avg. for October
Monthly average prices
Nightly prices at Iberostar Waves Paraíso Beach - All Inclusive average US$161 in the cheapest month (September) and US$450 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$369 |
| February | US$450 |
| March | US$359 |
| April | US$341 |
| May | US$237 |
| July | US$185 |
| August | US$178 |
| September | US$161 |
| October | US$216 |
| November | US$321 |
| December | US$329 |
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Oct · US$216
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Most expensive: February (~US$450)
Cheapest: September (~US$161)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as a nightclub and a health club.
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as a nightclub and a health club.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Dining
Enjoy a satisfying meal at Buffet La Plaza serving guests of Iberostar Waves Paraíso Beach - All Inclusive. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 424 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Satellite programming and video-game consoles are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Location
Located in Playa del Carmen, Iberostar Waves Paraíso Beach - All Inclusive is by the ocean, a 1-minute drive from Playa Paraiso Golf Course and 9 minutes from Maroma Beach.
What's nearby
Playa Paraiso Golf Course(0.3 Miles)
Paradise Beach(0.8 Miles)
Cirque du Soleil Boutique at Vidanta Riviera Maya(1.1 Miles)
Nicklaus Design Golf Course(1.2 Miles)
Sanctuary Pool(1.7 Miles)
Maroma Beach(2.8 Miles)
Tres Rios Ecopark(6.3 Miles)
Dr. Alfredo Barrera Marin Botanical Garden(6.8 Miles)
Sanctuary of Hope and Time Capsule(6.8 Miles)
El Camaleón Mayakoba Golf Course(7.8 Miles)
Monumento Ruta de los Cenotes(8 Miles)
Jungle Spa(9.1 Miles)
San Jose Catholic Parish(9.4 Miles)
Puerto Morelos Town Square(9.4 Miles)
Ojo de Agua Beach(9.4 Miles)
Cozumel Intl. Airport (CZM)(33.9 Miles)
Cancun Intl. Airport (CUN)(23.8 Miles)
Tulum Intl. Airport (TQO)(77.9 Miles)
Location
Carretera Chetumal - Puerto Juarez km 309, Playa del Carmen, Quintana Roo, Mexico
Playa Paraiso Golf Course (0.3 Miles)
Paradise Beach (0.8 Miles)
Cirque du Soleil Boutique at Vidanta Riviera Maya (1.1 Miles)
Nicklaus Design Golf Course (1.2 Miles)
Sanctuary Pool (1.7 Miles)
Maroma Beach (2.8 Miles)
Room options
5
Premium Room (Tropical View)
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 3
366 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Premium Room
Room details
2 Double Beds
1 Extra-Large Double Bed
Sleeps 3
366 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
6
Premium Room, Poolside
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 3
366 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Junior Suite
Room details
2 Double Beds
1 Extra-Large Double Bed
Sleeps 3
388 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Premium Room (Pure Wellness)
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 3
366 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Premium Room (Promo)
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 3
366 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
6
Junior Suite, Beachside
Room details
2 Double Beds
Sleeps 3
474 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Iberostar Waves Paraíso Beach - All Inclusive
8.5
Very good
Based on 1,000 verified reviews
Who stays here?
Business
1%
Couple
35%
Family
48%
Group
13%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Iberostar Waves Paraíso Beach - All Inclusive, travelers praise the lush, wildlife-filled grounds, expansive pools, beach access, and generally friendly staff, while noting the resort’s very large layout that requires walking or waiting for shuttles.
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What guests think
At Iberostar Waves Paraíso Beach - All Inclusive, travelers praise the lush, wildlife-filled grounds, expansive pools, beach access, and generally friendly staff, while noting the resort’s very large layout that requires walking or waiting for shuttles.
Dining feedback is mixed, with repetitive buffets, limited à la carte reservations, and weak or slow bar service, though some guests enjoyed the variety and specialty restaurants. Rooms are generally spacious but dated, with recurring air-conditioning problems, limited outlets, and occasional maintenance issues. Many mention pushy membership presentations, early pool closures and a shortage of loungers, and seasonal seaweed affecting ocean swimming. Expect a large, nature-rich, family-friendly resort with lively pools and activities rather than a boutique or nightlife-focused stay.
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AI-generated summary based on recent guest reviews
Facilities
Enormous resort with a huge pool network and several swim-up bars, a good gym, and a well-regarded golf course. Recurring reports note scarce loungers, early pool/bar closures, inconsistent shuttle carts, no room service, and some facilities requiring reservations or extra payment.
Related guest reviews
6
Rehina Afanasyeva
7 Mar 2024
·
Stayed 7 nights
A la carte dining was pretty good but make sure that your time in advance. Also, you cannot book all nights you want, it's limited based on the amount of time you spend at the hotel. We spent 7 nights and were able to book only 3 times at a la carte restaurants. Pools were cold, to the degree that even kids didn't want to be in the water. It was not enough chaise longs both at the beach and poolside. They have a ton of Balinese beds you can book for money ($20-30 a day depends on location) but they stay empty and take up the room where chaise longs could be. Long lines at the pool and beach bars. Cocktails were not good. The territory in large, very green and beautiful with a ton of wildlife - agouti, coati, peacocks, spider monkeys in one area. that was probably the best. The beach is good, no big waves no big rocks (but still some some be careful). There were some seaweed but not much and hotel personnel took pretty good care of it.
A la carte dining was pretty good but make sure that your time in advance. Also, you cannot book all nights you want, it's limited based on the amount of time you spend at the hotel. We spent 7 nights and were able to book only 3 times at a la carte restaurants. Pools were cold, to the degree that even kids didn't want to be in the water. It was not enough chaise longs both at the beach and poolside. They have a ton of Balinese beds you can book for money ($20-30 a day depends on location) but they stay empty and take up the room where chaise longs could be. Long lines at the pool and beach bars. Cocktails were not good. The territory in large, very green and beautiful with a ton of wildlife - agouti, coati, peacocks, spider monkeys in one area. that was probably the best. The beach is good, no big waves no big rocks (but still some some be careful). There were some seaweed but not much and hotel personnel took pretty good care of it.
8
Paul
1 Dec 2023
·
Stayed 7 nights
The check in process was so slow. I wish they had a 24 hour room service or snack bar.
The check in process was so slow. I wish they had a 24 hour room service or snack bar.
8
Beata Dorota
13 Mar 2025
·
Stayed 9 nights
This hotel is beautiful, has nice beach but only 5 palm trees on it. Every morning before 7 :00 am we had to reserve sunbed because there weren't many of them . Same at the pool. Food was ok in the buffet. Dinners at the restaurant were very good.
This hotel is beautiful, has nice beach but only 5 palm trees on it. Every morning before 7 :00 am we had to reserve sunbed because there weren't many of them . Same at the pool. Food was ok in the buffet. Dinners at the restaurant were very good.
10
Marco Mario
2 Jun 2024
·
Stayed 4 nights
Excellent hotel excellent staff and facilities. It only needs more bars and snack options around the pool area
Excellent hotel excellent staff and facilities. It only needs more bars and snack options around the pool area
6
Kevin
5 Oct 2025
·
Stayed 6 nights
Buckle in for a honest review from someone who visits a lot of resorts (with the wife and one 16 year old. The property is massive. I had a 10 minute walk to the beach from my room. They have golf cart shuttles running around. A lot are nice and pick you up, a couple will run you over when you try to hitch a ride. The property grounds are a beautiful jungle setting and well maintained. I stayed at beach / del mar side (poor people side). Check in was normal, then to the "concierge" to "learn" about the property. All they want is to get you into a time share meeting. They will waste all you time until you get up a leave. The rooms are showing their age (showers are worn, leaking, tub was cracked, inches of caulk covering everything) All the restaurants are outside, Jungle mosquitos. Dinner buffet is for the mosquitos to eat you, not so you can eat the buffet. We liked the food. we mainly stayed with the buffet. Lots of bacon, eggs, guacamole, and well marinated meats. (and rabbit food) Hit or miss is the theme of this resort. Sometimes the waiters were awesome. Several times I had to get up and get my own water from the waiter stand(after waiting 10 minutes and eating half my food) Lots of entertainment and they include everyone (most of the time) They did ignore our request to join once and went out and gathered Spanish speaking families instead. nice gym. The tiers of the hotel is just petty. They won't even give you mosquito repellent unless you upgrade.
Buckle in for a honest review from someone who visits a lot of resorts (with the wife and one 16 year old. The property is massive. I had a 10 minute walk to the beach from my room. They have golf cart shuttles running around. A lot are nice and pick you up, a couple will run you over when you try to hitch a ride. The property grounds are a beautiful jungle setting and well maintained. I stayed at beach / del mar side (poor people side). Check in was normal, then to the "concierge" to "learn" about the property. All they want is to get you into a time share meeting. They will waste all you time until you get up a leave. The rooms are showing their age (showers are worn, leaking, tub was cracked, inches of caulk covering everything) All the restaurants are outside, Jungle mosquitos. Dinner buffet is for the mosquitos to eat you, not so you can eat the buffet. We liked the food. we mainly stayed with the buffet. Lots of bacon, eggs, guacamole, and well marinated meats. (and rabbit food) Hit or miss is the theme of this resort. Sometimes the waiters were awesome. Several times I had to get up and get my own water from the waiter stand(after waiting 10 minutes and eating half my food) Lots of entertainment and they include everyone (most of the time) They did ignore our request to join once and went out and gathered Spanish speaking families instead. nice gym. The tiers of the hotel is just petty. They won't even give you mosquito repellent unless you upgrade.
8
Natasha
10 Oct 2025
·
Stayed 7 nights
Rate it 4.5, the cons are small complaints. Loved the resort, we had an amazing time. Would go back again to Lindo/Maya. Pro: -Buffet food is yummy with lots of variety and guac. -Lots of night entertainment options. -Room clean and good a/c. -Lots of walking, only wait 5-10 mins for golf cart. -Beach is beautiful and clean. -1hr included Kayak/SUP, cost $20US insurance for the week -Aquafit, beach games, gym were great -Service amazing. Con: -Buffet is outside, hot and lots of mosquitos. Bring bug spray! -Book a la carte reservations on app at 7am day of or walk in restaurants could have a waitlist. -Coatis out of control, don’t feed them or eat at the beach. -There was often a mix up with buffet nights compared to app. -We did the VIP breakfast and received 50$US towards excursion, be prepared they are very pushy. A la cartes: -Smoke house: wouldn’t recommend. chicken thighs ok, desserts were good -Mediterranean: apps and dessert good -Hacienda: Really good, similar food as Mexican buffet night. -French: Must go!
Rate it 4.5, the cons are small complaints. Loved the resort, we had an amazing time. Would go back again to Lindo/Maya. Pro: -Buffet food is yummy with lots of variety and guac. -Lots of night entertainment options. -Room clean and good a/c. -Lots of walking, only wait 5-10 mins for golf cart. -Beach is beautiful and clean. -1hr included Kayak/SUP, cost $20US insurance for the week -Aquafit, beach games, gym were great -Service amazing. Con: -Buffet is outside, hot and lots of mosquitos. Bring bug spray! -Book a la carte reservations on app at 7am day of or walk in restaurants could have a waitlist. -Coatis out of control, don’t feed them or eat at the beach. -There was often a mix up with buffet nights compared to app. -We did the VIP breakfast and received 50$US towards excursion, be prepared they are very pushy. A la cartes: -Smoke house: wouldn’t recommend. chicken thighs ok, desserts were good -Mediterranean: apps and dessert good -Hacienda: Really good, similar food as Mexican buffet night. -French: Must go!
6
maricela
6 Sept 2023
·
Stayed 4 nights
It’s a nice place but they don’t have times or hours on any of the places to get food at so you don’t know what time you can eat unless you find someone to help you , they also tell you about their “90 min presentation” but they are trying to get you to be a member which is fine but it’s way over 90 mins and they say they’re not going to pressure you but once you say no they keep “trying to make it work” over all nice place just keep in mind that they will try to make you do their 90 minute presentation that’s way over 90 minutes with a free breakfast which was okay but you’re there for vacation not to be held down for 4 hours plus… also the pools close at 7 which is annoying
It’s a nice place but they don’t have times or hours on any of the places to get food at so you don’t know what time you can eat unless you find someone to help you , they also tell you about their “90 min presentation” but they are trying to get you to be a member which is fine but it’s way over 90 mins and they say they’re not going to pressure you but once you say no they keep “trying to make it work” over all nice place just keep in mind that they will try to make you do their 90 minute presentation that’s way over 90 minutes with a free breakfast which was okay but you’re there for vacation not to be held down for 4 hours plus… also the pools close at 7 which is annoying
10
Charles M
18 Oct 2025
·
Stayed 7 nights
Pool was clean. Hotel is too large . Spread out.
Pool was clean. Hotel is too large . Spread out.
10
Salman
6 Oct 2025
·
Stayed 7 nights
Amazing resort. They should open access to bars across all resorts. Also they need to have a 24/7 bar and food service. Closing everything at 1am is diabolical. Besides everything closing at 1am my experience at this resort was exquisite.
Amazing resort. They should open access to bars across all resorts. Also they need to have a 24/7 bar and food service. Closing everything at 1am is diabolical. Besides everything closing at 1am my experience at this resort was exquisite.
8
Jeffery
28 Feb 2023
·
Stayed 9 nights
Very nice property. Staff was excellent in every section. Very hard to find pool chairs. Most were blocked off before 8:00 a.m.
Very nice property. Staff was excellent in every section. Very hard to find pool chairs. Most were blocked off before 8:00 a.m.
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AI-generated summary based on recent guest reviews
Cleanliness
Property and rooms are frequently described as clean and well kept, with housekeeping often praised. However, there are periodic complaints about dirty or smelly pool bathrooms, occasional pests, and maintenance issues such as brown tap water.
Related guest reviews
4
Niki
24 May 2024
·
Stayed 4 nights
Brown water would come out of my shower head before it became “clear” and the rooms weren’t really clean
Brown water would come out of my shower head before it became “clear” and the rooms weren’t really clean
8
Doris
23 Oct 2025
·
Stayed 11 nights
Große Zimmer/Bad, gute Reinigung. Weitläufige Anlage mit verschiedensten Tieren. Verschiedene Restaurants die vorher reserviert werden müssen. Tische und Geschirr könnten besser gereinigt und gepflegt werden, viel Essensauswahl. Gutes Fitnessstudio.
Große Zimmer/Bad, gute Reinigung. Weitläufige Anlage mit verschiedensten Tieren. Verschiedene Restaurants die vorher reserviert werden müssen. Tische und Geschirr könnten besser gereinigt und gepflegt werden, viel Essensauswahl. Gutes Fitnessstudio.
6
Memo
18 Sept 2025
·
Stayed 2 nights
Instalaciones muy grandes con nuchas opciones de alberca, pero, falta mas limpieza, la piscina estaba sucia muy sucia y tambien falta mas atencion al cliente, para que los empleados estan de mal humor todo el tiempo con su cara de enojados, solo 2 empleados de todos tuvieron una excelente atencion.
Instalaciones muy grandes con nuchas opciones de alberca, pero, falta mas limpieza, la piscina estaba sucia muy sucia y tambien falta mas atencion al cliente, para que los empleados estan de mal humor todo el tiempo con su cara de enojados, solo 2 empleados de todos tuvieron una excelente atencion.
6
Cruz
17 Aug 2025
·
Stayed 6 nights
limpio,
limpio,
10
IRINEU M BARROS NT
13 Nov 2025
·
Stayed 4 nights
Td limpinho
Td limpinho
10
Dennis
2 Dec 2025
·
Stayed 7 nights
Room was very clean and service provided daily
Room was very clean and service provided daily
10
Sandra
1 Jun 2025
·
Stayed 7 nights
Beautiful property and right on the beach. Beautiful pool but we did not spend much time there since always at the beach. Rooms very comfortable and cleaned daily for us. Staff are all very friendly and super helpful. Food was amazing - loved the buffet!! Staff would come out to talk to us in the restaurant and to make sure we were happy. We answered yes it’s amazing!! It’s a large resort but there is transportation within the resort to take around. Highly recommend!!
Beautiful property and right on the beach. Beautiful pool but we did not spend much time there since always at the beach. Rooms very comfortable and cleaned daily for us. Staff are all very friendly and super helpful. Food was amazing - loved the buffet!! Staff would come out to talk to us in the restaurant and to make sure we were happy. We answered yes it’s amazing!! It’s a large resort but there is transportation within the resort to take around. Highly recommend!!
8
Latoya
21 Jul 2025
·
Stayed 4 nights
The overall property was beautiful and staff is friendly and helpful but it isn’t walkable. We also saw a roach in our room at the end of our stay.
The overall property was beautiful and staff is friendly and helpful but it isn’t walkable. We also saw a roach in our room at the end of our stay.
2
Daniela
22 Sept 2024
·
Stayed 3 nights
Upgraded for $300 when checking in at 11 AM and told room would be ready in an hour.. did not get room until 6 PM. Receptionist and concierge would just point fingers at each other and kept us going back and forth. We’ve been to iberostars in many countries and this location 3x, but this was the most disappointing trip. Moreover, the bathrooms by the pools need to be cleaned more often. They smell terrible and most of them are usually overflowing.
Upgraded for $300 when checking in at 11 AM and told room would be ready in an hour.. did not get room until 6 PM. Receptionist and concierge would just point fingers at each other and kept us going back and forth. We’ve been to iberostars in many countries and this location 3x, but this was the most disappointing trip. Moreover, the bathrooms by the pools need to be cleaned more often. They smell terrible and most of them are usually overflowing.
8
Joe
8 Jul 2025
·
Stayed 4 nights
This was our third time at this resort, but we will probably go somewhere else next time. The Good: Both the pool and the beach areas are huge, and they have plenty of lounge chairs and shady huts. The bartenders are very friendly, and they make delicious drinks quickly and efficiently. The entertainment team is always great and we have a lot of fun with their games and shows. The property is beautiful, and the rooms are 11/10 clean each day when you return to them. The Bad: The food has never been great at any of the all-inclusives we have stayed at in the Cancun area. But my wife and I both got food poisoning from the Brazilian restaurant this time, which soured our short trip. Also, we love that there is beautiful wildlife on the resort, like peacocks, flamingos, parrots, and agoutis. But the coatis have visibly multiplied and it is a bit gross seeing them jumping on people's pool towels and digging in the trash cans. We love Cancun and we will be back! But perhaps we will spend a bit more next time in an attempt to get higher quality food.
This was our third time at this resort, but we will probably go somewhere else next time. The Good: Both the pool and the beach areas are huge, and they have plenty of lounge chairs and shady huts. The bartenders are very friendly, and they make delicious drinks quickly and efficiently. The entertainment team is always great and we have a lot of fun with their games and shows. The property is beautiful, and the rooms are 11/10 clean each day when you return to them. The Bad: The food has never been great at any of the all-inclusives we have stayed at in the Cancun area. But my wife and I both got food poisoning from the Brazilian restaurant this time, which soured our short trip. Also, we love that there is beautiful wildlife on the resort, like peacocks, flamingos, parrots, and agoutis. But the coatis have visibly multiplied and it is a bit gross seeing them jumping on people's pool towels and digging in the trash cans. We love Cancun and we will be back! But perhaps we will spend a bit more next time in an attempt to get higher quality food.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable but dated, with recurring air-conditioning problems, limited power outlets, and occasional maintenance issues; some guests also noted noise from wildlife and a very limited in-room minibar.
Related guest reviews
6
sally
10 Jun 2024
·
Stayed 4 nights
That you can’t control the ac temp, the motion sensoring that turned the ac off while I’m trying to sleep. WiFi was good, food was good. The pool temperature is unacceptable, there needs to be more shady areas to cool off
That you can’t control the ac temp, the motion sensoring that turned the ac off while I’m trying to sleep. WiFi was good, food was good. The pool temperature is unacceptable, there needs to be more shady areas to cool off
8
Renee Antoinette Fernandez
10 Jan 2024
·
Stayed 5 nights
We love this complex and the beach hotel but the rooms really need an update. The Dining, entertainment, beach and pools are outstanding but the rooms are in need of an update and seem rundown. There was a gross stain on the futon in the room. The AC was set to about 72 and no colder so it was hot and humid and must in the room. It’s tight for a family of four. We’ve been a couple times though and outside of the rooms it’s a great place and a good time. If we go again I may see if there’s a suite we can opt for.
We love this complex and the beach hotel but the rooms really need an update. The Dining, entertainment, beach and pools are outstanding but the rooms are in need of an update and seem rundown. There was a gross stain on the futon in the room. The AC was set to about 72 and no colder so it was hot and humid and must in the room. It’s tight for a family of four. We’ve been a couple times though and outside of the rooms it’s a great place and a good time. If we go again I may see if there’s a suite we can opt for.
4
Joshua
20 Jul 2023
·
Stayed 5 nights
After putting in several calls and tickets about the ai conditioning, we finally came to the realization that it wasn’t going to get better. They put an override on the unit, allowing us to turn it to 16 Celsius (should be 60 Fahrenheit) but my best guess was that it never got below 80 in our room at all times. Our 5 and 7 year old sweat through their pajamas, for Pete’s sake. Listen, I know it’s hot, I’m not ridiculous, but could someone not have just said, hey, this is the best we can do? The pool was nice, the beach was clean, but I’m not sure it was worth the $500 upgrade to be able to have beach access. Our kids did enjoy Star Camp and won’t stop talking about it so there is a plus. The bartenders know what they are doing and do it well. I don’t think we’ll be returning anytime soon and if we do, it’ll be to a resort with the a/c pumping.
After putting in several calls and tickets about the ai conditioning, we finally came to the realization that it wasn’t going to get better. They put an override on the unit, allowing us to turn it to 16 Celsius (should be 60 Fahrenheit) but my best guess was that it never got below 80 in our room at all times. Our 5 and 7 year old sweat through their pajamas, for Pete’s sake. Listen, I know it’s hot, I’m not ridiculous, but could someone not have just said, hey, this is the best we can do? The pool was nice, the beach was clean, but I’m not sure it was worth the $500 upgrade to be able to have beach access. Our kids did enjoy Star Camp and won’t stop talking about it so there is a plus. The bartenders know what they are doing and do it well. I don’t think we’ll be returning anytime soon and if we do, it’ll be to a resort with the a/c pumping.
6
Kevin
5 Oct 2025
·
Stayed 6 nights
Buckle in for a honest review from someone who visits a lot of resorts (with the wife and one 16 year old. The property is massive. I had a 10 minute walk to the beach from my room. They have golf cart shuttles running around. A lot are nice and pick you up, a couple will run you over when you try to hitch a ride. The property grounds are a beautiful jungle setting and well maintained. I stayed at beach / del mar side (poor people side). Check in was normal, then to the "concierge" to "learn" about the property. All they want is to get you into a time share meeting. They will waste all you time until you get up a leave. The rooms are showing their age (showers are worn, leaking, tub was cracked, inches of caulk covering everything) All the restaurants are outside, Jungle mosquitos. Dinner buffet is for the mosquitos to eat you, not so you can eat the buffet. We liked the food. we mainly stayed with the buffet. Lots of bacon, eggs, guacamole, and well marinated meats. (and rabbit food) Hit or miss is the theme of this resort. Sometimes the waiters were awesome. Several times I had to get up and get my own water from the waiter stand(after waiting 10 minutes and eating half my food) Lots of entertainment and they include everyone (most of the time) They did ignore our request to join once and went out and gathered Spanish speaking families instead. nice gym. The tiers of the hotel is just petty. They won't even give you mosquito repellent unless you upgrade.
Buckle in for a honest review from someone who visits a lot of resorts (with the wife and one 16 year old. The property is massive. I had a 10 minute walk to the beach from my room. They have golf cart shuttles running around. A lot are nice and pick you up, a couple will run you over when you try to hitch a ride. The property grounds are a beautiful jungle setting and well maintained. I stayed at beach / del mar side (poor people side). Check in was normal, then to the "concierge" to "learn" about the property. All they want is to get you into a time share meeting. They will waste all you time until you get up a leave. The rooms are showing their age (showers are worn, leaking, tub was cracked, inches of caulk covering everything) All the restaurants are outside, Jungle mosquitos. Dinner buffet is for the mosquitos to eat you, not so you can eat the buffet. We liked the food. we mainly stayed with the buffet. Lots of bacon, eggs, guacamole, and well marinated meats. (and rabbit food) Hit or miss is the theme of this resort. Sometimes the waiters were awesome. Several times I had to get up and get my own water from the waiter stand(after waiting 10 minutes and eating half my food) Lots of entertainment and they include everyone (most of the time) They did ignore our request to join once and went out and gathered Spanish speaking families instead. nice gym. The tiers of the hotel is just petty. They won't even give you mosquito repellent unless you upgrade.
8
Raychelle
29 May 2023
·
Stayed 5 nights
I enjoyed it a lot but the air conditioning could be cooler
I enjoyed it a lot but the air conditioning could be cooler
6
Crystal j
1 Dec 2025
·
Stayed 4 nights
The food was good, rooms were ok we paid for an upgrade but come to find out the rooms are the same so that was a waste of money unless you are upgrading to the Beach. The drinks were terrible compared to other resorts we have stayed at in that area. The beach was extremely crowded and there was only one bar and the line would take you 15 min to get even a juice. There was also a line everyday if you were a little later for breakfast or dinner at the buffet. We were there by 8:30 and solid line for the main one. Good thing there was a second one we found and didn’t have to wait long cause our toddler gets impatient. Overall it was not terrible but we won’t be going back to that particular Iberostar we have stayed at many others in the area that have better drinks, no lines for food and a lot less crowded. It was a pretty resort though, I think the resort next door was probably better we went to a show over there and really enjoyed it.
The food was good, rooms were ok we paid for an upgrade but come to find out the rooms are the same so that was a waste of money unless you are upgrading to the Beach. The drinks were terrible compared to other resorts we have stayed at in that area. The beach was extremely crowded and there was only one bar and the line would take you 15 min to get even a juice. There was also a line everyday if you were a little later for breakfast or dinner at the buffet. We were there by 8:30 and solid line for the main one. Good thing there was a second one we found and didn’t have to wait long cause our toddler gets impatient. Overall it was not terrible but we won’t be going back to that particular Iberostar we have stayed at many others in the area that have better drinks, no lines for food and a lot less crowded. It was a pretty resort though, I think the resort next door was probably better we went to a show over there and really enjoyed it.
6
Magarita
10 Jun 2025
·
Stayed 5 nights
Love the Staff! Hospitality was a 10/10! Beautiful Area and Landscaping. The room furniture was very outdated and when they mentioned a mini bar in the description it was a small refrigerator with 6 sodas and 2 beers max. This resort was very family oriented and more for couples I wouldn’t recommend it for singles or friend groups. But other than that it was very relaxing and super lowkey not a party resort whatsoever.
Love the Staff! Hospitality was a 10/10! Beautiful Area and Landscaping. The room furniture was very outdated and when they mentioned a mini bar in the description it was a small refrigerator with 6 sodas and 2 beers max. This resort was very family oriented and more for couples I wouldn’t recommend it for singles or friend groups. But other than that it was very relaxing and super lowkey not a party resort whatsoever.
6
Abdulkadir
19 Dec 2023
·
Stayed 5 nights
Rooms are out-dated, not well equipped and pretty noisy.
Rooms are out-dated, not well equipped and pretty noisy.
8
Luis Fernando
25 Nov 2024
·
Stayed 5 nights
Las habitaciones son un poco viejas!! El aire acondicionado no apagaba.
Las habitaciones son un poco viejas!! El aire acondicionado no apagaba.
10
Salvedin
1 May 2023
·
Stayed 7 nights
We stayed in one of the beach access rooms, which was awesome it took us about a minute to get to the beach from our room, which was very close to the pool as well. However, getting to the lobby area and buffet for breakfast is a pretty long walk unless you catch a ride which is not too long of a wait at their checkpoints. I would definitely recommend staying here, there are lots of options for food and activities. The only thing I will add is the entertainment at night was a bit late for us, lots of the "main" shows started at 9:45pm when we were there and we were exhausted from being on the beach/pool all day so we usually skipped that and went to bed. Also, the wildlife there is beautiful I loved seeing all the animals daily. :)
We stayed in one of the beach access rooms, which was awesome it took us about a minute to get to the beach from our room, which was very close to the pool as well. However, getting to the lobby area and buffet for breakfast is a pretty long walk unless you catch a ride which is not too long of a wait at their checkpoints. I would definitely recommend staying here, there are lots of options for food and activities. The only thing I will add is the entertainment at night was a bit late for us, lots of the "main" shows started at 9:45pm when we were there and we were exhausted from being on the beach/pool all day so we usually skipped that and went to bed. Also, the wildlife there is beautiful I loved seeing all the animals daily. :)
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly and helpful. Recurring complaints include pushy membership/timeshare presentations, slow or confusing check-in and reservations, and uneven responsiveness.
Related guest reviews
10
Rod
13 Nov 2025
·
Stayed 7 nights
All staff exceptional service
All staff exceptional service
6
Mike
3 Jan 2023
·
Stayed 19,359 nights
A 3 star experience. Hotel grounds offered a lot, plenty of activies and action every day, food is pretty good for the price. The service lacked in several instances, and the hard sell on becoming a member (90min presentation took 3hrs) was approached entirely the wrong way. Skip that offer. Overall we had a good time, but will not be coming back.
A 3 star experience. Hotel grounds offered a lot, plenty of activies and action every day, food is pretty good for the price. The service lacked in several instances, and the hard sell on becoming a member (90min presentation took 3hrs) was approached entirely the wrong way. Skip that offer. Overall we had a good time, but will not be coming back.
10
Alexa
21 Oct 2025
·
Stayed 7 nights
Super happy and helpful staff- only true issue is the “i need to get you into a presentation” hassle. But they’re fully aware it’s an annoyance and if you give slight pushback, they’re more than willing to offer ibeurostar cash you can then use towards amenities and off site activities. other than that- everything and everyone was truly amazing. every day they’re doing something to upkeep the property. adorable animals all over. . !! helpful tip !! we found out too late lol-GOOGLE maps has the resort and can make it easier to find restaurants or areas of the place before you get the lay of the land. Enjoy vacation :)
Super happy and helpful staff- only true issue is the “i need to get you into a presentation” hassle. But they’re fully aware it’s an annoyance and if you give slight pushback, they’re more than willing to offer ibeurostar cash you can then use towards amenities and off site activities. other than that- everything and everyone was truly amazing. every day they’re doing something to upkeep the property. adorable animals all over. . !! helpful tip !! we found out too late lol-GOOGLE maps has the resort and can make it easier to find restaurants or areas of the place before you get the lay of the land. Enjoy vacation :)
6
Kevin
5 Oct 2025
·
Stayed 6 nights
Buckle in for a honest review from someone who visits a lot of resorts (with the wife and one 16 year old. The property is massive. I had a 10 minute walk to the beach from my room. They have golf cart shuttles running around. A lot are nice and pick you up, a couple will run you over when you try to hitch a ride. The property grounds are a beautiful jungle setting and well maintained. I stayed at beach / del mar side (poor people side). Check in was normal, then to the "concierge" to "learn" about the property. All they want is to get you into a time share meeting. They will waste all you time until you get up a leave. The rooms are showing their age (showers are worn, leaking, tub was cracked, inches of caulk covering everything) All the restaurants are outside, Jungle mosquitos. Dinner buffet is for the mosquitos to eat you, not so you can eat the buffet. We liked the food. we mainly stayed with the buffet. Lots of bacon, eggs, guacamole, and well marinated meats. (and rabbit food) Hit or miss is the theme of this resort. Sometimes the waiters were awesome. Several times I had to get up and get my own water from the waiter stand(after waiting 10 minutes and eating half my food) Lots of entertainment and they include everyone (most of the time) They did ignore our request to join once and went out and gathered Spanish speaking families instead. nice gym. The tiers of the hotel is just petty. They won't even give you mosquito repellent unless you upgrade.
Buckle in for a honest review from someone who visits a lot of resorts (with the wife and one 16 year old. The property is massive. I had a 10 minute walk to the beach from my room. They have golf cart shuttles running around. A lot are nice and pick you up, a couple will run you over when you try to hitch a ride. The property grounds are a beautiful jungle setting and well maintained. I stayed at beach / del mar side (poor people side). Check in was normal, then to the "concierge" to "learn" about the property. All they want is to get you into a time share meeting. They will waste all you time until you get up a leave. The rooms are showing their age (showers are worn, leaking, tub was cracked, inches of caulk covering everything) All the restaurants are outside, Jungle mosquitos. Dinner buffet is for the mosquitos to eat you, not so you can eat the buffet. We liked the food. we mainly stayed with the buffet. Lots of bacon, eggs, guacamole, and well marinated meats. (and rabbit food) Hit or miss is the theme of this resort. Sometimes the waiters were awesome. Several times I had to get up and get my own water from the waiter stand(after waiting 10 minutes and eating half my food) Lots of entertainment and they include everyone (most of the time) They did ignore our request to join once and went out and gathered Spanish speaking families instead. nice gym. The tiers of the hotel is just petty. They won't even give you mosquito repellent unless you upgrade.
10
Jaslyn
24 Aug 2025
·
Stayed 5 nights
The staff were all kind, respectful and very attentive to me and my family. I felt right at home and felt safe at this resort! Definitely will be returning with a larger group next time
The staff were all kind, respectful and very attentive to me and my family. I felt right at home and felt safe at this resort! Definitely will be returning with a larger group next time
10
Saifuldeen
8 Nov 2025
·
Stayed 4 nights
I’m really impressed if huge resort stuff are coordinate front desk especially Alejandro all of them just fine clean food qualities. Good events every night go ahead and try it.
I’m really impressed if huge resort stuff are coordinate front desk especially Alejandro all of them just fine clean food qualities. Good events every night go ahead and try it.
4
Jad
2 May 2024
·
Stayed 4 nights
Very rude staff - we were told we would be attending a "presentation"about the benefits of signing a long term arrangement with the resort. We were also told it\'d be very brief/informal. Then we are joined by a sales person for breakfast who did not even let us finish our food despite us having 3 infants with us. Then we went to a room where the most aggressive sales pitch took place followed by subtle shaming after we told them we would need more time to think about their offer. Resort is awkwardly laid out and catered to heavily to their premium members. Would stay clear and go elsewhere. Only managed to get one a la carte dinner in in the 4 days I was there (again, spots reserved for premium members).
Very rude staff - we were told we would be attending a "presentation"about the benefits of signing a long term arrangement with the resort. We were also told it\'d be very brief/informal. Then we are joined by a sales person for breakfast who did not even let us finish our food despite us having 3 infants with us. Then we went to a room where the most aggressive sales pitch took place followed by subtle shaming after we told them we would need more time to think about their offer. Resort is awkwardly laid out and catered to heavily to their premium members. Would stay clear and go elsewhere. Only managed to get one a la carte dinner in in the 4 days I was there (again, spots reserved for premium members).
10
Abner
5 Jul 2025
·
Stayed 5 nights
Everything was great since we checked in for a week. The only issue if at all was a bit of a dismissive attitude of the front desk lady, wasn’t as friendly very serious, short dry answers.
Everything was great since we checked in for a week. The only issue if at all was a bit of a dismissive attitude of the front desk lady, wasn’t as friendly very serious, short dry answers.
6
Meital
26 Dec 2022
·
Stayed 19,351 nights
To start with the good- food was great! Not greatly presented in the different buffets but tasty, tender and fresh. Also- the Star Camp was amazing! Unfortunately, the rest of the services are not so great. Reception are the worst, don’t expect them to help you with anything, as all the staff we reached out to could not help, and always responded with a bad attitude.
To start with the good- food was great! Not greatly presented in the different buffets but tasty, tender and fresh. Also- the Star Camp was amazing! Unfortunately, the rest of the services are not so great. Reception are the worst, don’t expect them to help you with anything, as all the staff we reached out to could not help, and always responded with a bad attitude.
4
Megan
15 Jul 2024
·
Stayed 7 nights
Communication was lacking upon check in and throughout the stay. Their website and expedia's said you could access all iberostar locations in the area but that is not true. You don't even have access to the entire resort we stayed at advertised as all-inclusive however that was not true you had to pay extra for some shows and certain areas of the resort and bars were only accessible if you paid extra for a membership but that was not communicated prior to booking. And the air conditioning in our room kept breaking. We would not stay at this resort again.
Communication was lacking upon check in and throughout the stay. Their website and expedia's said you could access all iberostar locations in the area but that is not true. You don't even have access to the entire resort we stayed at advertised as all-inclusive however that was not true you had to pay extra for some shows and certain areas of the resort and bars were only accessible if you paid extra for a membership but that was not communicated prior to booking. And the air conditioning in our room kept breaking. We would not stay at this resort again.
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AI-generated summary based on recent guest reviews
Location
Beachfront setting within a vast, lush complex feels scenic and resort-style rather than city-center; reaching town requires a drive. Distances inside the property are long but golf-cart shuttles are available.
Related guest reviews
10
Marco
12 Aug 2024
·
Stayed 15 nights
Il resort è molto bello e molto curato. Personale molto attento, disponibile e professionale. Pulizia delle camere impeccabile. Cibo, ampia scelta a buon livello.Uniche note non propriamente eccellenti riguardano la dimensione della struttura ( è immenso, anche se il servizio di trasporto per gli spostamenti interni effettuato con golf car è preciso ed ineccepibile) ed il mare che non è proprio di quello che ti aspetti ai caraibi, ci sono molti sassi ed una costante presenza di alghe anche se ad onor del vero la spiaggia viene costantemente pulita con un apposito macchinario anche più volte al giorno.
Il resort è molto bello e molto curato. Personale molto attento, disponibile e professionale. Pulizia delle camere impeccabile. Cibo, ampia scelta a buon livello.Uniche note non propriamente eccellenti riguardano la dimensione della struttura ( è immenso, anche se il servizio di trasporto per gli spostamenti interni effettuato con golf car è preciso ed ineccepibile) ed il mare che non è proprio di quello che ti aspetti ai caraibi, ci sono molti sassi ed una costante presenza di alghe anche se ad onor del vero la spiaggia viene costantemente pulita con un apposito macchinario anche più volte al giorno.
10
Darron
13 Mar 2024
·
Stayed 5 nights
Great location, service and well kept property with good amenities and beach access.
Great location, service and well kept property with good amenities and beach access.
10
Amresh
10 Dec 2023
·
Stayed 5 nights
Its big and beaches dont have sea weed.
Its big and beaches dont have sea weed.
6
Heather
31 May 2025
·
Stayed 7 nights
The air conditioning was not the greatest. It’s a large property so there is a lot of walking. Food was good for the most part.
The air conditioning was not the greatest. It’s a large property so there is a lot of walking. Food was good for the most part.
6
Peter
8 May 2023
·
Stayed 5 nights
This property was beautiful, however, it was a massive complex. Unless you are willing to pay a bunch more money to be close to the pool or the beach, this place is not for you. From our room, it was a 10 minute walk to the pool, 15 minutes to the beach. Was my 1st experience with a giant complex like this. I have stayed at many other all inclusive places and I just like the feel of the smaller ones. Food was good. Recommend the taco place in the mall. VERY good. Go find it. Last thing, there are wild peacocks on the property. They are very loud at night. Had one roost on my 3rd floor balcony one night. Zero sleep. Had to go scare it away at 3:00am finally.
This property was beautiful, however, it was a massive complex. Unless you are willing to pay a bunch more money to be close to the pool or the beach, this place is not for you. From our room, it was a 10 minute walk to the pool, 15 minutes to the beach. Was my 1st experience with a giant complex like this. I have stayed at many other all inclusive places and I just like the feel of the smaller ones. Food was good. Recommend the taco place in the mall. VERY good. Go find it. Last thing, there are wild peacocks on the property. They are very loud at night. Had one roost on my 3rd floor balcony one night. Zero sleep. Had to go scare it away at 3:00am finally.
10
Michael
17 Mar 2023
·
Stayed 6 nights
Staff and grounds were amazing. Loved all the wildlife and amenities. Great beach, pool, food, and drinks.
Staff and grounds were amazing. Loved all the wildlife and amenities. Great beach, pool, food, and drinks.
10
Stephanie
15 May 2023
·
Stayed 4 nights
I liked how there were animals walking around the resort and a lot of trees eco friendly resort. There’s good carts that you can take around the hotel if your too tired to walk.
I liked how there were animals walking around the resort and a lot of trees eco friendly resort. There’s good carts that you can take around the hotel if your too tired to walk.
10
Sandra
1 Jun 2025
·
Stayed 7 nights
Beautiful property and right on the beach. Beautiful pool but we did not spend much time there since always at the beach. Rooms very comfortable and cleaned daily for us. Staff are all very friendly and super helpful. Food was amazing - loved the buffet!! Staff would come out to talk to us in the restaurant and to make sure we were happy. We answered yes it’s amazing!! It’s a large resort but there is transportation within the resort to take around. Highly recommend!!
Beautiful property and right on the beach. Beautiful pool but we did not spend much time there since always at the beach. Rooms very comfortable and cleaned daily for us. Staff are all very friendly and super helpful. Food was amazing - loved the buffet!! Staff would come out to talk to us in the restaurant and to make sure we were happy. We answered yes it’s amazing!! It’s a large resort but there is transportation within the resort to take around. Highly recommend!!
8
Mary Christine
13 Oct 2025
·
Stayed 5 nights
Beautiful landscaped property. Beach area kept clean. Wide, flat sandy beach. Staff friendly.
Beautiful landscaped property. Beach area kept clean. Wide, flat sandy beach. Staff friendly.
10
Salvedin
1 May 2023
·
Stayed 7 nights
We stayed in one of the beach access rooms, which was awesome it took us about a minute to get to the beach from our room, which was very close to the pool as well. However, getting to the lobby area and buffet for breakfast is a pretty long walk unless you catch a ride which is not too long of a wait at their checkpoints. I would definitely recommend staying here, there are lots of options for food and activities. The only thing I will add is the entertainment at night was a bit late for us, lots of the "main" shows started at 9:45pm when we were there and we were exhausted from being on the beach/pool all day so we usually skipped that and went to bed. Also, the wildlife there is beautiful I loved seeing all the animals daily. :)
We stayed in one of the beach access rooms, which was awesome it took us about a minute to get to the beach from our room, which was very close to the pool as well. However, getting to the lobby area and buffet for breakfast is a pretty long walk unless you catch a ride which is not too long of a wait at their checkpoints. I would definitely recommend staying here, there are lots of options for food and activities. The only thing I will add is the entertainment at night was a bit late for us, lots of the "main" shows started at 9:45pm when we were there and we were exhausted from being on the beach/pool all day so we usually skipped that and went to bed. Also, the wildlife there is beautiful I loved seeing all the animals daily. :)
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AI-generated summary based on recent guest reviews
Dining
Feedback is inconsistent: buffets can feel repetitive and hot in open-air venues, à la carte bookings are limited, drinks are sometimes weak, and a few guests reported illness. Others praised the overall variety and liked certain specialty restaurants.
Related guest reviews
8
Damon
31 Oct 2024
·
Stayed 6 nights
Prices inside the resort were very high. $10 USD for a bag of chips, $35 for sunscreen, $100 for sunglasses that you can find on Amazon for $25, etc... But overall, loved it. Buffet was a B. Restaurants were A's. Alcohol was very very week in all the bar drinks, but when ordered in a restaurants, the booze was noticeable. I would go back no question.
Prices inside the resort were very high. $10 USD for a bag of chips, $35 for sunscreen, $100 for sunglasses that you can find on Amazon for $25, etc... But overall, loved it. Buffet was a B. Restaurants were A's. Alcohol was very very week in all the bar drinks, but when ordered in a restaurants, the booze was noticeable. I would go back no question.
2
Janette
9 Feb 2025
·
Stayed 5 nights
Food poisoning on our first night from the buffet. Spent 1 day at Cancun hospital. Couldn't get in to any restaurants, all booked up (only 1 or 2 were open a night). Worst all inclusive EVER!!
Food poisoning on our first night from the buffet. Spent 1 day at Cancun hospital. Couldn't get in to any restaurants, all booked up (only 1 or 2 were open a night). Worst all inclusive EVER!!
8
Jessica
25 Jul 2025
·
Stayed 5 nights
This was a beautiful resort. We got to see so much wildlife. One thing that should have been better is the AC—our room was never the correct temperature despite multiple service requests. The main buffet leaves a bit to be desired but the restaurant options for dinner were all impressive. The French restaurant was my favorite!
This was a beautiful resort. We got to see so much wildlife. One thing that should have been better is the AC—our room was never the correct temperature despite multiple service requests. The main buffet leaves a bit to be desired but the restaurant options for dinner were all impressive. The French restaurant was my favorite!
8
Edward
14 Oct 2023
·
Stayed 7 nights
Not all dining venues where open daily, so the dining options were very limited.
Not all dining venues where open daily, so the dining options were very limited.
8
jared
4 Jun 2024
·
Stayed 6 nights
Everything is good except the food is terrible
Everything is good except the food is terrible
8
Natasha
10 Oct 2025
·
Stayed 7 nights
Rate it 4.5, the cons are small complaints. Loved the resort, we had an amazing time. Would go back again to Lindo/Maya. Pro: -Buffet food is yummy with lots of variety and guac. -Lots of night entertainment options. -Room clean and good a/c. -Lots of walking, only wait 5-10 mins for golf cart. -Beach is beautiful and clean. -1hr included Kayak/SUP, cost $20US insurance for the week -Aquafit, beach games, gym were great -Service amazing. Con: -Buffet is outside, hot and lots of mosquitos. Bring bug spray! -Book a la carte reservations on app at 7am day of or walk in restaurants could have a waitlist. -Coatis out of control, don’t feed them or eat at the beach. -There was often a mix up with buffet nights compared to app. -We did the VIP breakfast and received 50$US towards excursion, be prepared they are very pushy. A la cartes: -Smoke house: wouldn’t recommend. chicken thighs ok, desserts were good -Mediterranean: apps and dessert good -Hacienda: Really good, similar food as Mexican buffet night. -French: Must go!
Rate it 4.5, the cons are small complaints. Loved the resort, we had an amazing time. Would go back again to Lindo/Maya. Pro: -Buffet food is yummy with lots of variety and guac. -Lots of night entertainment options. -Room clean and good a/c. -Lots of walking, only wait 5-10 mins for golf cart. -Beach is beautiful and clean. -1hr included Kayak/SUP, cost $20US insurance for the week -Aquafit, beach games, gym were great -Service amazing. Con: -Buffet is outside, hot and lots of mosquitos. Bring bug spray! -Book a la carte reservations on app at 7am day of or walk in restaurants could have a waitlist. -Coatis out of control, don’t feed them or eat at the beach. -There was often a mix up with buffet nights compared to app. -We did the VIP breakfast and received 50$US towards excursion, be prepared they are very pushy. A la cartes: -Smoke house: wouldn’t recommend. chicken thighs ok, desserts were good -Mediterranean: apps and dessert good -Hacienda: Really good, similar food as Mexican buffet night. -French: Must go!
6
Crystal j
1 Dec 2025
·
Stayed 4 nights
The food was good, rooms were ok we paid for an upgrade but come to find out the rooms are the same so that was a waste of money unless you are upgrading to the Beach. The drinks were terrible compared to other resorts we have stayed at in that area. The beach was extremely crowded and there was only one bar and the line would take you 15 min to get even a juice. There was also a line everyday if you were a little later for breakfast or dinner at the buffet. We were there by 8:30 and solid line for the main one. Good thing there was a second one we found and didn’t have to wait long cause our toddler gets impatient. Overall it was not terrible but we won’t be going back to that particular Iberostar we have stayed at many others in the area that have better drinks, no lines for food and a lot less crowded. It was a pretty resort though, I think the resort next door was probably better we went to a show over there and really enjoyed it.
The food was good, rooms were ok we paid for an upgrade but come to find out the rooms are the same so that was a waste of money unless you are upgrading to the Beach. The drinks were terrible compared to other resorts we have stayed at in that area. The beach was extremely crowded and there was only one bar and the line would take you 15 min to get even a juice. There was also a line everyday if you were a little later for breakfast or dinner at the buffet. We were there by 8:30 and solid line for the main one. Good thing there was a second one we found and didn’t have to wait long cause our toddler gets impatient. Overall it was not terrible but we won’t be going back to that particular Iberostar we have stayed at many others in the area that have better drinks, no lines for food and a lot less crowded. It was a pretty resort though, I think the resort next door was probably better we went to a show over there and really enjoyed it.
6
Michelle
13 Apr 2024
·
Stayed 6 nights
Very limited food options. When we arrived for our 7 day stay we were told all the restaurants were out of reservations for the first three days. They also told us we were limited to three reservations for the whole week. The buffets had the same food every day and got boring. It was extremely hard to get chairs by the pool as most were reserved by 830 am. The lights and outlets turn off after 3 minutes of no movement in the room so you couldn’t lay in bed and watch TV or read with the light on. They restricted how low we could turn the ac. I will not return.
Very limited food options. When we arrived for our 7 day stay we were told all the restaurants were out of reservations for the first three days. They also told us we were limited to three reservations for the whole week. The buffets had the same food every day and got boring. It was extremely hard to get chairs by the pool as most were reserved by 830 am. The lights and outlets turn off after 3 minutes of no movement in the room so you couldn’t lay in bed and watch TV or read with the light on. They restricted how low we could turn the ac. I will not return.
8
Joe
8 Jul 2025
·
Stayed 4 nights
This was our third time at this resort, but we will probably go somewhere else next time. The Good: Both the pool and the beach areas are huge, and they have plenty of lounge chairs and shady huts. The bartenders are very friendly, and they make delicious drinks quickly and efficiently. The entertainment team is always great and we have a lot of fun with their games and shows. The property is beautiful, and the rooms are 11/10 clean each day when you return to them. The Bad: The food has never been great at any of the all-inclusives we have stayed at in the Cancun area. But my wife and I both got food poisoning from the Brazilian restaurant this time, which soured our short trip. Also, we love that there is beautiful wildlife on the resort, like peacocks, flamingos, parrots, and agoutis. But the coatis have visibly multiplied and it is a bit gross seeing them jumping on people's pool towels and digging in the trash cans. We love Cancun and we will be back! But perhaps we will spend a bit more next time in an attempt to get higher quality food.
This was our third time at this resort, but we will probably go somewhere else next time. The Good: Both the pool and the beach areas are huge, and they have plenty of lounge chairs and shady huts. The bartenders are very friendly, and they make delicious drinks quickly and efficiently. The entertainment team is always great and we have a lot of fun with their games and shows. The property is beautiful, and the rooms are 11/10 clean each day when you return to them. The Bad: The food has never been great at any of the all-inclusives we have stayed at in the Cancun area. But my wife and I both got food poisoning from the Brazilian restaurant this time, which soured our short trip. Also, we love that there is beautiful wildlife on the resort, like peacocks, flamingos, parrots, and agoutis. But the coatis have visibly multiplied and it is a bit gross seeing them jumping on people's pool towels and digging in the trash cans. We love Cancun and we will be back! But perhaps we will spend a bit more next time in an attempt to get higher quality food.
4
Razvan
23 Jul 2023
·
Very disappointing, on Expedia it is advertised as All Inclusive with seven à la carte restaurants, however, when you get there, the concierge will tell you that you can only make one à la cart restaurant reservation for every three nights to stay so if you stay seven nights, it’s expect to be able to eat at two à la carte restaurants, basically, you have to stay there for at least 21 nights to be able to eat at all seven restaurants. Not to mention that you have AC only in the room and some restaurants ..at the Buffet get ready to sweat..
Very disappointing, on Expedia it is advertised as All Inclusive with seven à la carte restaurants, however, when you get there, the concierge will tell you that you can only make one à la cart restaurant reservation for every three nights to stay so if you stay seven nights, it’s expect to be able to eat at two à la carte restaurants, basically, you have to stay there for at least 21 nights to be able to eat at all seven restaurants. Not to mention that you have AC only in the room and some restaurants ..at the Buffet get ready to sweat..
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AI-generated summary based on recent guest reviews
6
Adib
12 Sept 2026
·
Stayed 4 nights
Room was clean but pillows were lumpy and uncomfortable. Food….Taco bar was good, lunch time bbq was good, and pizza at buffet was good, everything else bellow average. Most of the staff were friendly, and went above and beyond except a couple. Pools were great!! Beach wasn’t so inviting to swim in, only a small blue spot and everything else was dark brown. I hated waiting 5-10 mins I. The heat to be picked up to go from 1 spot to another, and with a toddler walking was limited. Decent activities throughout the day. No A/C except in rooms, which we hated especially at the restaurants.
Room was clean but pillows were lumpy and uncomfortable. Food….Taco bar was good, lunch time bbq was good, and pizza at buffet was good, everything else bellow average. Most of the staff were friendly, and went above and beyond except a couple. Pools were great!! Beach wasn’t so inviting to swim in, only a small blue spot and everything else was dark brown. I hated waiting 5-10 mins I. The heat to be picked up to go from 1 spot to another, and with a toddler walking was limited. Decent activities throughout the day. No A/C except in rooms, which we hated especially at the restaurants.
10
Jennifer Amy
16 Jul 2026
·
Stayed 7 nights
The resort is lovely. Plan to get some extra steps in as the resort is quite large. There are shuttles for guests which was nice. The food was good and drinks were delicious. The mall was great and we loved all the snack options there. Staff were very helpful and friendly. Our room was very clean and the air conditioning was lovely in the summer heat. We were also impressed by all the accessible features. Would definitely come back. Good value for what you pay.
The resort is lovely. Plan to get some extra steps in as the resort is quite large. There are shuttles for guests which was nice. The food was good and drinks were delicious. The mall was great and we loved all the snack options there. Staff were very helpful and friendly. Our room was very clean and the air conditioning was lovely in the summer heat. We were also impressed by all the accessible features. Would definitely come back. Good value for what you pay.
10
andrea chavez
16 Jul 2026
·
Stayed 4 nights
N
N
10
Alexander
14 Jul 2026
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Stayed 5 nights
Clean room, friendly staff. Great club activities for the children🙂
Clean room, friendly staff. Great club activities for the children🙂
6
Alexandre
13 Jul 2026
·
Stayed 14 nights
We (my wife, our 18-year-old daughter, and I) spent two weeks at this resort in June–July 2026. Overall, we enjoyed our stay; however, our check-in experience was awful (at least initially). We were offered several room upgrades, which we politely declined, only to be told that the room type and bed configuration we had booked were not available. We suggested that, in that case, the hotel should offer us a complimentary upgrade (after all, it wasn't our fault that the room we booked wasn't available, right?). That request was denied, and instead we were offered a lower-quality room for a few days until our booked room became available. I told the receptionist that I refused this "solution" and needed to make a few phone calls regarding the situation. She also started calling someone, and in less than 10 minutes, our room magically became available and was even ready for early check-in (at 1 p.m. instead of 3 p.m.). I'm still not sure what that was all about. Most likely, it was just an ugly attempt to get us to pay for an upgrade. A few days later our door lock stopped working, and it took more than two hours, three trips to and from the lobby, up and down to and from the third floor for all of us, and eight hotel employees participation to resolve the problem by replacing the batteries in the lock. Other than that, everything was decent - the beach, all the pools, the variety and quality of the food, the drinks, the wildlife, and the helpfulness of the staff.
We (my wife, our 18-year-old daughter, and I) spent two weeks at this resort in June–July 2026. Overall, we enjoyed our stay; however, our check-in experience was awful (at least initially). We were offered several room upgrades, which we politely declined, only to be told that the room type and bed configuration we had booked were not available. We suggested that, in that case, the hotel should offer us a complimentary upgrade (after all, it wasn't our fault that the room we booked wasn't available, right?). That request was denied, and instead we were offered a lower-quality room for a few days until our booked room became available. I told the receptionist that I refused this "solution" and needed to make a few phone calls regarding the situation. She also started calling someone, and in less than 10 minutes, our room magically became available and was even ready for early check-in (at 1 p.m. instead of 3 p.m.). I'm still not sure what that was all about. Most likely, it was just an ugly attempt to get us to pay for an upgrade. A few days later our door lock stopped working, and it took more than two hours, three trips to and from the lobby, up and down to and from the third floor for all of us, and eight hotel employees participation to resolve the problem by replacing the batteries in the lock. Other than that, everything was decent - the beach, all the pools, the variety and quality of the food, the drinks, the wildlife, and the helpfulness of the staff.
FAQs about Iberostar Waves Paraíso Beach - All Inclusive
Is parking available at the property?
Yes, free valet parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Late check-out is available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms.
What is the location of the property in relation to key landmarks?
The property is located by the ocean, just a 1-minute drive from Playa Paraiso Golf Course and 9 minutes from Maroma Beach. It is approximately 9.4 miles from Ojo de Agua Beach and 11.5 miles from Puerto Morelos Beach.
Does the property have a swimming pool?
Yes, the property features an outdoor swimming pool, including a children's pool.
What are the policies for guests staying with children?
Children 2 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.
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Prices for upcoming dates
October 2026
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Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-23: 216.42842103271482USD
- 2026-10-24: 214.89482939567566USD
- 2026-10-25: 180.7068101295471USD
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Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 15 years old
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property is professionally cleaned.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Business details
Property registration number 008-007-002956/2025
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Services
Business centre
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Designated smoking area
24-Hour Front Desk
Concierge Services
Lockers Available
Activities
Swimming pool
Tennis courts
Private beach
Garden
Golf course (nearby)
Beach (nearby)
Scuba diving
Billiards
Child pool
Pool outdoor
Outdoor Furniture
Table Tennis
Fitness Center (nearby)
General
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Kids club
Breakfast in the room
Family room
Beach Sun Loungers
Parking
Parking
Free parking
Parking Onsite
Internet
Free wi-fi