Nickelodeon Hotels & Resorts Riviera Maya - Gourmet All Inclusive by Karisma

Pools are cold...drinks lack alcohol no matter how hard i tried

Some you step into Nickelodeon Resort, you are treated like a VIP. Everyone is so courteous and nice. The hotel is amazing, the rooms are clean, staff is always friendly. Definitely going back!

Staff were all helpful and kind! The facilities were well kept and clean. One of the best trips yet.

I carefully read the reviews before booking this hotel and noticed some comments mentioning that many services might come with additional charges. However, experiencing it in person was far more disappointing than expected. On our checkout day, we were given an iPad and asked to complete a detailed review covering everything from staff and food to the rooms and facilities. It took approximately 15 minutes to complete. After returning the device, we were informed that if we wished to continue using the pool or playground facilities, we would need to purchase a day pass. Checkout is at 11:00 AM, and our flight is at 4:00 PM. We only planned to remain at the hotel until 1:30 PM. Being required to pay an additional fee for just two extra hours felt unreasonable. Even more surprising was being told that lunch would need to be paid for separately if we chose to eat on the property during that time. I travel frequently — four trips just within this and last month — and none of the other hotels I stayed at operated this way. Charging guests for nearly every additional service, especially on the final day of their stay, creates a very uncomfortable experience. Additionally, the nightly entertainment program lasts only 45 minutes. One evening is designated for adults and another for children. In comparison, many other family-oriented resorts offer one hour of children’s entertainment followed by one hour for families together. For me, it very important that everyone in the family….

Very clean and outstanding staff. Despite this being a kid friendly, when it’s raining there isn’t much to do with the kid. Great shows/ entertainment though. Food- for all inclusive overall good- à la carte restaurants were my favorite. Buffet not so much. Delicious crape and taco station. Would love if they had some hibachi or 24h options. Past 10pm there is no where to eat unless room service