VH - Gran Ventana Beach Resort

We liked the quiet pool. Buffet was limited. Resort was clean. Could use some updating.

I've been going to all-inclusive resorts for 20 years and this is by far the most disappointing one. Cons: Far, uncomfortable drive from the STI aiport Beata building was outdated, mildewy, and far away from anything fun & the beach Had to make dinner reservations for the 3 (subpar) restaurants DAYS in advance Pool towels could take 1 hour to be ready sometimes Tennis courts says open daily 8 am - 7 pm but we only saw it open ONCE in 5 days Drinks took FOREVER to come at the buffet, we would be done eating by the time they arrived Pools were not clean Limited shows (pretty much just watched guests sing karaoke every night) Drinks were not strong and not very tasty, just ended up not getting a buzz and hurting our stomachs Food was among the worst I've ever had and you had no option other than the buffet for breakfast, lunch & dinner because of the reservation issue Billiards table & ping pong closed early everyday even though that is all there was left to do Bars were only open 10 am - 12 am Housekeeping would take hours to get to your room and spend 1 hour inside that you could not enter during No clubs or any type of nightlife No kids foods (chicken tenders / mac n cheese, anything for picky eaters) Pros: Show/activity staff was very friendly and fun Convenient swim up bar Gym on site (limited hours) Beachfront property with easy access A/C in room was crispy cold Bartenders would fill your insulated tumbler or any cup you brought

El Mejor Resort que nos hemos hospedado! El servicio al cliente es excelente desde el Ckin hasta es Ckout... Buen aire acondicionado en la habitación, cama cómoda y agradable... Baño limpio con buena presión de agua en la lavamanos, inodoro y bañera... Las facilidades están bien mantenidas. La cena en los restaurantes "Octopus y Gourmet Grill" son SUPER DELICIOSAS! La comida en el Buffet (desayuno, almuerzo y cena) es espectacular! La playa es muy buena. La piscina para adultos con prohibición de ruido es un ÉXITO! Durante la estadía, en diferentes noches pudimos disfrutar de un White Party, Karaoke, Banda en Vivo y, para mi sorpresa, lo más actual, un Silent Party! El Staff de entretenimiento son muy buenos y atentos. Quisiera resaltar a los empleados "Osvaldo, Jacqueline, Alba, Rosa y Anthony" por las atenciones y por hacer de nuestra estadía una aún más placentera.

Front desk staff had no information on airport transfer / shuttle. The towels in the room were stained. There was barely any events in the resort or shows. The pool was dirty . Well the main pool, the other pool in the private area was okay .

I have been to many all inclusive resorts in the Dominican. VH gran wouldn’t be on the top of my list but it ok if you are just looking for an uneventful getaway. Pros: friendly staff, small resort, clean, Close to town and airport. Pool is big. Plenty of bars. Cons: everything closes early even the pool table use 7pm. Entertainment is mostly aerobics or volleyball in the pool. No good nightly shows. They offered a paint class but it was only for the kids club, which wasn’t advertised as such and I was actually looking forward to it. The buffet is small. Breakfast is the same every morning. Restaurants had small portions with limited options. If you don’t make sure to have a snack before 5 you have to wait for 6:30 dinner, the beach snacks were very limited. Not great when you are on an excursion. Beach had a breakwater so if you are looking for waves you need to walk far up the beach. Overall I would not stay here again but many people looked like they were having a good vacation.

The property stay was good overall. The rooms could use some renovations (and I was in a supposedly renovated room). It is difficult to get reservations for ala carte restaurants if you don’t book them immediately upon arrival for the entire week. It is also difficult to get beach/pool towels.

Nothing to do after 9 pm. Great for families with young kids, not great for adults and teens. No spa options.

The wifi is spotty.... But that's not why you're here on vacation. It's a beautiful all inclusive 3 restaurants. One is on the beach the grill, the Octopus is in the main part of the resort and the Italian restaurant is a short walk on the adjoining property by the adults pool. The main pool and swim up bar is very nice until early afternoon when you notice no one gets out to use the restroom. Time to get out and shower off then! The rooms are beautiful and well kept. Trying to get the mini fridge restocked can be a challenge and the water in our bathroom sink wouldn't go down. It did only take 5 minutes to fix after 3 days of asking though. All in all is a wonderful place and will be returning. I loved the beach so much and snorkeling is great right in front of the hotel!

Everything is close by, easy access. The food was tasty but I prefer more variety. Not much to do at night but the staff did their best to entertain and they did not disappoint! The rooms are very comfortable and the facilities are clean. Great atmosphere in general and excellent customer service overall. If you are looking for a quieter setting, this is where to go.

Hotel room was clean but very outdated , our mini fridge was stocked one water bottle every other day or even every two days same witch one Pepsi and one bear .Pool was dirty witch lots of birds poop , beach was nice but lots of broken lounges

The only nice staff that I crossed where very nice Luis and Melissa at thw Almejas restaurante. Our bedroom sink didn’t work properly, neither the toilet or bird poop on the floor all the time. I guess for ppl who doesn’t like technology are a great candidates to stay here. The WiFi signal is horrible and the in general not signal at all. The room has only two outlets one in one side of the bed and the other one behind the tv. I feel that each side of the bed should have their own outlet. The food is delicious absolutely good taste. The beach is okay but not view to the beach

Front desk staff had no information on airport transfer / shuttle. The towels in the room were stained. There was barely any events in the resort or shows. The pool was dirty . Well the main pool, the other pool in the private area was okay .

I am not sure how this place has reviews mentioning cleanliness, which is utterly lacking. The pool was filthy, the room, while “clean”- the tub was chipped and the sheets on one of the beds were oxidized. There were no towels in the room. I mentioned this to the cleaning staff and was told the towels were coming, almost 3 hours later when we decided to move to another hotel, still no towels in sight. The WiFi in the rooms is nonexistent, we checked in and checked out about 2.5 hours later. Only then was I told that there is indeed WiFi for purchase in the rooms, this wasn’t mentioned prior. It’s an all inclusive, the WiFi being extra should be mentioned upon booking. The hotel is extremely outdated. The restaurants were closed shortly after we arrived and we were told to go to the beach snack bar. All I have to say is the food there looked old and sad, the staff was very nice I must say but they have to work with what they have. The room was very small, but that’s not on the hotel, I booked what was available. The lobby isn’t air conditioned, there’s no welcome drinks or those hand towels you get at most hotels to clean your hands. There’s no welcoming period- like even directing you to check-in. There seemed to be an inordinate amount of people present at the hotel on the particular Sunday of our arrival. I also dislike the whole system of getting cards for towels, just seems like an unnecessary hassle, but this isn’t exclusive to this hotel.

Deben cuidar el aspecto de la limpieza, el baño estaba lleno de moho

The staff was great. The rooms had mosquitoes, and yes it's DR but I've never dealt with that many at a resort before. Wi-Fi was also an issue, not very reliable. The rooms were okay but in need of a deep clean. Any issues I encountered though, the staff immediately addressed and tried to correct.

Beautiful resort on a very beautiful part of the beach where the waves were not dangerous. Not a huge resort which is great. We hate those with golf carts. Very professional wait staff. Cleaning staff can be more friendly. Room had no tissue or privacy sign for the door. Room was extremely humid and the bed and sheets felt wet. Toilet had a water leak in the back. Room needs renovation. Old. Broken drawer and fridge door. Closet old and very cheap hangers and only a few of them. Freezer full of frost and ice build up. Great location though. Music boring. Where is the the Dominican music? We had to ask for it. In Italy you would hear Italian music. In DR, these people should here DR music. Vendors on the beach annoying and insistent, especially if they know we speak Spanish. Hotel should not allow that. The buffets were excellent. Great variety and seasonings!

Reservé dos habitaciones para cinco personas. En una de ellas, el aire acondicionado no enfrió durante toda la estancia. Fuimos a recepción para reportarlo y dijeron que enviarían a alguien para revisarlo, pero nunca lo hicieron. El minibar no fue recargado en ningún momento; tuvimos que solicitar agua directamente en recepción. En cuanto a la limpieza, consideramos que podría ser más profunda, especialmente detrás de las camas y las lámparas. El wifi funciona de forma irregular según la zona en la que uno se encuentre. El entretenimiento también quedó por debajo de nuestras expectativas, aunque cabe destacar que el día que el señor canto con la banda lo hicieron magnifico. Durante toda la estadía no pudimos reservar en los restaurantes a la carta. Además, las bebidas no estaban bien preparadas; por ejemplo, un mojito sencillo no se hacía correctamente. Sobre la comida, aunque el sabor era bueno, esperábamos mayor variedad entre el almuerzo y la cena. La cama era cómoda y la playa estaba limpia. El personal de limpieza se mantiene activo recogiendo vasos y barriendo constantemente, lo cual es positivo. El hotel se puede recorrer fácilmente porque no es muy grande y todo queda relativamente cerca.

There were mosquito in the room a leak from the second floor bathroom that 2 maintenance supervisor were supposed to take care of it and never did

The service was not as I expected. Thephone in the room didnt work. I had to go downstairs report the bad service that cleaning room lady did. 1 she didnt change the bathroom garbage and 2 she didnt put me clean towel. She took the ones I left on the floor for her and hanged up again.. A nd this happened 2 nigts.

Hotel room was clean but very outdated , our mini fridge was stocked one water bottle every other day or even every two days same witch one Pepsi and one bear .Pool was dirty witch lots of birds poop , beach was nice but lots of broken lounges

The location was beautiful. I really loved the layout, food and entertainment. However, I was disappointed with the room. Everything in the rooms are outdated. The bathroom could definitely use a renovation. The sliding door for my balcony kept jamming due to the bent door. The refrigerator was so loud that I couldn’t sleep and the door on it was rusted. The food was good and the staff was friendly.

VERY IMPORTANT if you booked this resort! First, I would like to recognize one person and that is Holifer (sorry if I misspell your name). I'll make it short bcuz 1500 characters. Gran Ventana is almost 90 MINUTES away from the airport (STI). So, no free shuttle to and from the resort, did not stated in Expedia website. I called the resort to schedule pick up, first lady did not help and when I called again Holifer step up provide me his personal# and go me transportation. Appreciated your help, you're the man! Now, what I think of my stay. PRO: -Most staffs are pretty friendly -A la carte dining; personally best was the Octopus, Sapore Di Mare, than Ocean Grill. But the buffet breakfast, lunch, and dinner is pretty good; tasty and not salty but not bland at all consider someone don't cook/eat salt that much. Dessert was very good, not overly sweet at all. -Room not as nice as the picture, no iron considered the clothes folded/packed in a luggage. -TV like 32 not 42 inches but not big deal bcuz you're there to eat, drink, and play... not being couch potato! -Talk about drinks, because they make Rum in DR. Any drinks I order with Rum, they very generous with it! Con: Recreation like pool/ping pong table, foosball and gym close a little too early 6/7PM. Room little outdated, bathroom drain very slooow. Booked tennis but ask to pay to use the tennis racket? It was a first for me! I did not play tennis at another resort I came to DR few years ago so don't know what was that.

Building 3 is the worst building. The rooms are old with many broken things. We had to change our room. Manager Anthony is only available in the morning. If you miss him you have to wait till the next day to resolve your issue. Other staff won't help you. There were not enough beach loungers, and the pool looked dirty. Overall, the staff is relaxed and they look like they don't care. The tables were not always clean. We often had to wait and ask the staff to bring us coffee and water. I am not going back here. If you want to buy something or order a taxi they always jack up the prices because you're a foreigner. These people need to learn that the tourists give them jobs and they should treat the tourists better.

The property is outdated. The room I was staying in had a leak in the bathroom ceiling due to the air conditioning unit. My sons room the bathroom had fixtures that were hanging off the wall. It was hard to communicate with the staff on the phone because they didn’t speak any English. The food at the buffet was good and our VIP concierge Santa was very attentive when we would see her.

My fridge didn’t work and it had mold I told the guy in the reception he said someone will go and check nobody show up and I wasted 1 hour of my time there waiting for some one that never show up also bedroom was very old and kinda dirty last year I had a better stay and no complains this time thumps down

The rooms need a better TV and it's small

For the first four days we had to have our door card reset every time we tried to go back to the room. The 3rd night they had to have maintenance get us in our room. The 4th night we were locked out and it took maintenance and the front desk over 90 minutes to get us in our room. Then they had to replace the entire door lock. It was impossible to find an iron On the 4th day they changed out towels but left us no washcloths. The towel guy was very stand-offish and would engage in courtesy conversation with everyone that approached the counter to get/return towels, but when we would thank him for towels he would walk/turn away. I can only assume he may have had issues with the gay couple with a son. We did do a family photo session and the photographer was amazing. The lady that booked our MonkeyLand excursion was very nice.

Property- Nice property, although no nightlife onsite. Service- Staff was very welcoming and kind, except housekeeper Yoselin who gave us attitude and suggested we waited 4 hours for room towel replacement. A kind housekeeper in the lower level provided us with towels. Room- Wi-Fi issues, TV channels were not visible, toilet was clogged, patio door did not lock (unsafe for toddlers).

Beautiful resort on a very beautiful part of the beach where the waves were not dangerous. Not a huge resort which is great. We hate those with golf carts. Very professional wait staff. Cleaning staff can be more friendly. Room had no tissue or privacy sign for the door. Room was extremely humid and the bed and sheets felt wet. Toilet had a water leak in the back. Room needs renovation. Old. Broken drawer and fridge door. Closet old and very cheap hangers and only a few of them. Freezer full of frost and ice build up. Great location though. Music boring. Where is the the Dominican music? We had to ask for it. In Italy you would hear Italian music. In DR, these people should here DR music. Vendors on the beach annoying and insistent, especially if they know we speak Spanish. Hotel should not allow that. The buffets were excellent. Great variety and seasonings!

One thing needed is a walk between the two housing units so you don't have to walk on the street or parking lot. TV channels were not able to be viewed. Refrigerator needed updated and took too long to get cold.

Stayed there with my family and the kids, check in experience was terrible, we were not greeted at all, just stood there for like 15 to 20 minutes in a very hot day. We had our 3(three) month year daughter with us and was getting very uncomfortable. All the front desk staff acted like we were ghosts. We greeted them saying “hello” multiple times. Wanted a king room, instead got two double. Anthony was nice enough to move us to a King size bedroom. Please note thing what you see online is not what you get. Pictures online are not what you will get. So do your research. Night staff at the front desk terrible too, very rude. I have stayed at other resorts around the area and thought let’s try a new resort experience - well this one didn’t go well at all. Then our bathroom was leaking water from the ceiling. Notify the front desk, they managed to stop the leak, never cleaned the floating water in the bathroom by the toilet area. Facility is pretty out dated, could use some love for sure. Very hard to get towels, so please hold down to yours. Fridge in the room are very out dated, takes a very very very long time to cool. So if you need something to cool off fast, I would suggest bring your own cooler for back up. I more thing - make sure they give you the right bracelet’s - certain bracelets are like a vip service. Front gave us the WRONG once’s. Now let’s move to the rest of the staff, amazing in the dining area from cooks to service and around the resort.

I've been going to all-inclusive resorts for 20 years and this is by far the most disappointing one. Cons: Far, uncomfortable drive from the STI aiport Beata building was outdated, mildewy, and far away from anything fun & the beach Had to make dinner reservations for the 3 (subpar) restaurants DAYS in advance Pool towels could take 1 hour to be ready sometimes Tennis courts says open daily 8 am - 7 pm but we only saw it open ONCE in 5 days Drinks took FOREVER to come at the buffet, we would be done eating by the time they arrived Pools were not clean Limited shows (pretty much just watched guests sing karaoke every night) Drinks were not strong and not very tasty, just ended up not getting a buzz and hurting our stomachs Food was among the worst I've ever had and you had no option other than the buffet for breakfast, lunch & dinner because of the reservation issue Billiards table & ping pong closed early everyday even though that is all there was left to do Bars were only open 10 am - 12 am Housekeeping would take hours to get to your room and spend 1 hour inside that you could not enter during No clubs or any type of nightlife No kids foods (chicken tenders / mac n cheese, anything for picky eaters) Pros: Show/activity staff was very friendly and fun Convenient swim up bar Gym on site (limited hours) Beachfront property with easy access A/C in room was crispy cold Bartenders would fill your insulated tumbler or any cup you brought

The staff and service were excellent and very accommodating. We had a great time celebrating our Family Reunion.

This will be a long review so if you want a real assessment, please take the time to read. To start, their website states they offer an airport transport to hotel and to call or email 3 days prior. I did just that and was told to call back the next day. I called 2 days prior and was told they don’t offer that service even though they sent me an email reminding me to call for 3 days prior via Hotels.com. I reached out to Hotels.com for help and they couldn’t get ahold of anyone at the property. Luckily, I was meeting a friend there and he arranged a taxi for me. At check-in, I was told that I had to pay $50 more a night because my friend didn’t travel with me even though I paid for 2 people when I booked on Hotels.com. So I had to pay an additional $350 for my friend to stay with me. The WiFi sucks! We couldn’t get it to work and when we attempted to call the front desk for help, the telephone in the room didn’t work. We had to walk to the front desk and then explained how to get the WiFi to connect, but it still sucked. The food was not good. Breakfast sucked, lunch was decent and dinner was subpar. They have 3 other restaurants besides the buffet l, but you have to make reservations for them in the morning the day of. Luckily, we spent quite a bit of time outside of the resort so we ate out some days in the city. Activities are awesome and plenty each day for kids and adults. Drinks at the bar were good. Staff were a hit or miss but majority of them were nice and friendly.

We took a chance with this resort and we could not be more happy with our stay. The staff was amazing especially Raul the manager for the morning and lunch buffet and Agustin the manager for the Octopus restaurant. Big thank you to Raul and Agustin. We took this trip to celebrate my daughter’s 18th b-day Raul and Agustin made it extra special. The Bartender Osvaldo in the main lobby made our drinking time extra fun and we looked forward to seeing him everyday. The entertainment team was amazing Pamela, Delfy, Henry, and Dominique was super nice. They made sure we are enjoying our stay. The resort was clean and well kept. The rooms could use some updates but the people, beach, food and the happy environment around us made up for it. The other guests were super friendly and even though this was a trip for two we felt like part of a crowd all the time. Our stay was amazing I will return to this resort.

Becareful if you book with someone that live in the country they will charge you $50.00 dollars extra per night even tho you book for 2 adults which if you booked with Expedia the hotel will tell you you book with someone else . The food is alright not that great breakfast is the same everyday but the staff is friendly and polite ; another issue the internet sucks no WiFi in some of the area of the hotel ; If you want to book is on your own risk.

The entertainment staff was the highlight of our trip. The bartenders were awesome. Sarah at the front desk was very knowledgeable and helpful. There needs to be more music playing throughout the day, I feel like it was too relaxing at some points. We were disappointed at the beach, the snack food options were dissatisfying, we expected more authentic Dominican foods. However Raul at the buffet gave us exceptional service and we were happy to see authentic foods there. Despite some disappointments, we would be returning to Gran Ventana because the staff was exceptional.

Overall a decent hotel with some nice staffs and food but very disappointed for the price I paid for an all inclusive hotel and didn’t t have a great experience. First the staff in the reception were very rude , the first person who was checking us in, said she had to leave because she wasn’t willing to stay after 3:00pm. we had to wait for the other person to come in to finish which was very rudeas well. We reserved 3 rooms, which were not ready although they said that rooms were assign the day before. We got there at 2:54pm after a little nit they only gave us a room and then the other one and I with two small kids have to wait until 6:00pm to get a room. Same day we got there we asked to make reservation for the restaurant they said we couldn’t make it until next day 8am-3pm we went next day around 9:00am and there were not restaurant available to reserve. It was very inconvenient and it seems they don’t communicate to each other. I was hoping to have a nice experience to got back but Unfortunately it won’t happen.

Upon check-in for PRE-PAID reservation, upon providing required ID, my roommate did NOT have a US Passport, and guy told us “Rate you paid was for US residents only” and you must pay us $50/Day extra to check-in!! EXTORTED us! Nowhere in ANY terms and Conditions did it state that! Had to pay as just got off flight and basically held hostage! Disputed charge once back with AMEX! Extremely OLDER CROWD! AVOID AT ALL COSTS!

I have to say it was one of the most disappointing experiences I've ever had. From start to finish, the entire stay was a disaster. Firstly, the check-in process was an absolute nightmare. The staff seemed disorganized and uninterested in helping. We waited over 25 minutes to check in, to have 1 person actually helping ANYONE with a question including checking-in, in was mind boggling. Being that I had so much time to wait around gave me the time to notice that the fixtures and ornaments in the lobby was covered in dust or dirt, the wood railings had some type of water rot happening and anything metal was also oxidizing. We finally got to our room; it was nothing like the photos listed. The rooms were very dated, the "TV" was a computer monitor, the furniture was antiquated and extremely dull. The "ocean front view" was a backyard look towards where the employees congregated and generators. The best part was the locks not working to the door. It was clear that updating anything was not a priority here. For the $ per room a total let down. Food was another major letdown. The quality of the food was below average. Food was either tasteless or EXTREMELY salty, and it was clear that the staff was overwhelmed. The checkout was just as checking-in in but more adventurous after waiting to be seen, a staff member who forgot to take a course in customer service, argued over a mistake she made only to have her supervisor escort to the back and him personally apologizing.

Excelente hotel para relajarse en Playa Dorada, Puerto Plata.

VERY IMPORTANT if you booked this resort! First, I would like to recognize one person and that is Holifer (sorry if I misspell your name). I'll make it short bcuz 1500 characters. Gran Ventana is almost 90 MINUTES away from the airport (STI). So, no free shuttle to and from the resort, did not stated in Expedia website. I called the resort to schedule pick up, first lady did not help and when I called again Holifer step up provide me his personal# and go me transportation. Appreciated your help, you're the man! Now, what I think of my stay. PRO: -Most staffs are pretty friendly -A la carte dining; personally best was the Octopus, Sapore Di Mare, than Ocean Grill. But the buffet breakfast, lunch, and dinner is pretty good; tasty and not salty but not bland at all consider someone don't cook/eat salt that much. Dessert was very good, not overly sweet at all. -Room not as nice as the picture, no iron considered the clothes folded/packed in a luggage. -TV like 32 not 42 inches but not big deal bcuz you're there to eat, drink, and play... not being couch potato! -Talk about drinks, because they make Rum in DR. Any drinks I order with Rum, they very generous with it! Con: Recreation like pool/ping pong table, foosball and gym close a little too early 6/7PM. Room little outdated, bathroom drain very slooow. Booked tennis but ask to pay to use the tennis racket? It was a first for me! I did not play tennis at another resort I came to DR few years ago so don't know what was that.

I would definitely stay here again. Food and service was great and the resort is good size where you don’t have to walk too far to reach amenities (pool, beach, buffet.m, etc). WiFi connection is not the best and airport transport is NOT free as advertised on Expedia but decently priced. Very family friendly and clean.

Property is located with easy access to beautiful beach. Grounds are beautifully maintained and housekeeping keeps all areas meticulous. Taxi service is readily accessible.

This property is small compared to others we have been to in Punta Cana. It was exactly what we wanted though, great beach, great food and drinks, wonderful staff. If you want a lot of activities, this might not be the place for you but they do offer some. There is just a very small gift shop on the property but there is a whole mall full of little shops right outside the front gate.

Great place to relax for three days and have everything close. Good Food. Nice pool, and Ocean Beach.

The balcony view was beautiful right across from the beach

A good mid-range resort close to Puerta Plata Airport, but I wouldn’t go again because of the many vendors trolling the beach. Too many! Cut down the vendors if you want more people to come.

Beautiful resort on a very beautiful part of the beach where the waves were not dangerous. Not a huge resort which is great. We hate those with golf carts. Very professional wait staff. Cleaning staff can be more friendly. Room had no tissue or privacy sign for the door. Room was extremely humid and the bed and sheets felt wet. Toilet had a water leak in the back. Room needs renovation. Old. Broken drawer and fridge door. Closet old and very cheap hangers and only a few of them. Freezer full of frost and ice build up. Great location though. Music boring. Where is the the Dominican music? We had to ask for it. In Italy you would hear Italian music. In DR, these people should here DR music. Vendors on the beach annoying and insistent, especially if they know we speak Spanish. Hotel should not allow that. The buffets were excellent. Great variety and seasonings!

Great location, easy access to the beach. The staff was amazing. The only thing that we didn’t like was a noisy a/c unit in the room. The ear plugs helped. Would definitely go back.

The staff was pleasant. Facility was nice but rooms need upgrading. Food and drinks were good.

Restaurants food was poorly!! Do not recommend The buffet is ok, lots of choices

It is a busy resort, they are catering to a lot of guests. Unfortunately the food and drinks were horrible.The alcohol is watered down and the food is very poor quality. Upgrade to premium package is a joke. Only one bar w/real alcohol, but can’t leave the bar with it. Not enough towels, each day waited hours before getting a towel. Positive side: Ocean and Pool was nice. However, will NOT be back.

The property was worth the low price considering we only stayed 2 nights and did not spend that much time at the resort. The rooms are outdated and do not include some basic amenities such as lotion, iron, The food options were fine for our needs but are limited. Our favorite part of the resort was the pool it was very spacious and clean.

All the areas were clean, the staffs were very friendly, excellent service. The food was good, the staffs at the buffet were very attentive, the service at the pool bar was excellent, pool very clean. The only thing I think that need to be upgraded are the bathrooms in the rooms. I hope that the resort will maintains like that

The resort is well maintained, the staff is friendly and the food was excellent with a very good selection of food

This place can be a hit or miss. My fiancé and I at first didn’t like it but later on started to appreciate the things the place offered. This can easily be a 5 star place if they fixed up a few minor problems. For some reason, they didn’t have our reservation. We had to wait over a hour for our room once they found our reservation. Second, they have this weird system where they take all your towels in the morning but don’t replace it with new ones. So essentially, you can be enjoying breakfast and if you decide to take a shower afterwards, you will have to wait for the fresh towels to be dropped off to your room. Third thing, they don’t give daily water bottles and you will have to practically beg them for a water bottle on a daily basis. Luckily, they do have some water dispensary on some floors for refills. Fourth thing, the WiFi truly sucks in this place. Connection is slow and probably one of the things I hated the most from this place. Lastly, the vibe from the staff needs to be worked on. Some are very nice to talk to, but most of them looked like they don’t like working there. Some are rude and disrespectful, but not all staff. The two pools itself is very nice. A quiet one and the main one. The beach is gorgeous but that says more about Mother Nature. My favorite part is the food. The food was the absolute best thing from the resort. A lot of variety and freshly made every day. Entertainment for me was 50/50 but that is more of a personal opinion. My honest review.

The wifi is spotty.... But that's not why you're here on vacation. It's a beautiful all inclusive 3 restaurants. One is on the beach the grill, the Octopus is in the main part of the resort and the Italian restaurant is a short walk on the adjoining property by the adults pool. The main pool and swim up bar is very nice until early afternoon when you notice no one gets out to use the restroom. Time to get out and shower off then! The rooms are beautiful and well kept. Trying to get the mini fridge restocked can be a challenge and the water in our bathroom sink wouldn't go down. It did only take 5 minutes to fix after 3 days of asking though. All in all is a wonderful place and will be returning. I loved the beach so much and snorkeling is great right in front of the hotel!

the food was bad and always the same .

The staff was not accommodating at all. Paid for 3 people in the room only provided 2 towels. Had to call front desk multiple times before they finally came to provide towels and water. The “mini bar” is a joke. They do not have an iron in the room. You have to ask for an iron then they make you walk to the front desk to get it yourself. They expect you to bring it right back. I have never stayed at an all inclusive resort that made me walk back and forth with an iron. Then they made me tell them how long I was using it for and they provided broken irons. The food was not good. You have to make reservations but you can’t do it till your second day there. And then you can’t a reservation for that day. So that means out of 4 nights I was there I had to eat at the buffet all meals for 2 whole days. The room only had one outlet in the room and one in the bathroom. You can not charge multiple phones at the same time. We had to have our phones in the bathroom at night. That is very inconvenient. Small resort and for older people. Our experience was terrible and will never stay there again.