Senator Puerto Plata

There is a lot of smell from the sewers and the pools need maintenance.

The staff and the food at the Senator are amazing. The bed was so comfortable I wanted to take it home but the room was not what they had advertised, it was older.The pool was really in need of repair and there were alot of beach chairs broken and garbage on the beach area. They seem to be more concerned about the "Ultimate experience" people then the rrest of us who were paying too

Foods generally good! Drinks poor, just only local drinks. Yes, I know that hotel price is reasonable compare with other area. The property needs more care or reburnish urgent.

there is no cable no Netflix no movie options whatsoever you can say there’s nothing on TV. They got six channels and most of it is in Spanish two news channels the same and one music channel poor poor every hotel I’ve been to even cheaper ones have had cable and better TV options and the Jacuzzi is always cold. I’ve never been in a cold Jacuzzi. I’m talking all week Jacuzzi or hot tubs are supposed to be hot or at least very warm not ice cold.

My overall experience was good here. I’ve stayed at many all inclusive resorts in many countries so I don’t want to unfairly compare this one because I don’t know enough about the area. My experience in Punta Cana which is also in the Dominican Republic was quite different. What I would say here is the alcohol selections need to be improved. Not enough variety and almost no name recognition for US visitors.

Hey have to do some maintenance on the pool

Night club is an essential! Please add one

Employees were very nice and helpful. Room was super clean and neat. Food options were great and delicious. The shops take Apple Pay which is very nice. Silent party was fun. Parking was a little crazy cause the parking lot is kinda small but amazing stay

Rooms could be cleaner, updated. Food was always cold and it was difficult to get reservations. Water in the shower was luke warm at best. Entertainment was the same throughout our entire stay. Weekends was over crowded since they allow locals to use the facilities and with a pool being under construction it was not enjoyable.

Deberían avisar que tienen piscinas inactivas por remodelación y tampoco tienen night club activo

The resort on the outside was beautiful and well kept. We were very excited when we arrived. As soon as we got to our room, everything changed. The first room we were in had a strong smell of cigarette smoke, so strong we couldn’t breathe. We found mold that had been painted over in the bathrooms regrowing. When letting the front desk know about this, they spoke to one another in Spanish saying we were complaining (they didn’t realize we also spoke Spanish and could understand what they were saying). Extremely unprofessional. Other people were at the desk sharing that they hadn’t had hot water for days. They finally set us into another room hours later and that one didn’t smell, but after a scan of the room we saw that there was still mold and now blood splatter on the curtains! The food was not “resort” worthy. There were flies and roaches crawling on people’s toes while they were eating. When going to get food from the gelato and pizza places, staff had an attitude if you tried to actually get more than one serving of the “unlimited food” being offered. None of the food was appetizing or satisfactory for a “five star resort” in the buffet or the restaurants. Buffet staff were cordial but not very friendly. This stay gets 2 stars from us because the outside grounds were nice. Beautiful view of the sunset and mountains but beaches were dirty with trash. Felt safe but night life was loud at night. For my family who lives in FL, we were not impressed for the money spent.

Paisaje hermoso. Sin embargo la habitación muy anticuada con gavetas deterioradas en su juego de cuarto. Mal olor a humedad, acondicionador de aire no enfriaba y constantemente se iba la electricidad. Las paredes de la ducha del baño asquerosas. Experiencia muy desagradable!

Overall it is a really nice property. We had an ant problem in our room and the food is very bland (those were our only complaints thought). Otherwise the staff was so nice, many things to do, many opportunities provided, many food options, ac in the room, and the bar was fantastic.

It was clean. We had no wash cloths. We had no hot water or even warm water. The food was not hot either if not off the grill. The staff in the banquet hall didnt even give us drinks at all one day. I dont think we would return. The swim out was nice and relaxing. It was a nice resort.

Nice place, good food, friendly staff, very clean hotel

Employees were very nice and helpful. Room was super clean and neat. Food options were great and delicious. The shops take Apple Pay which is very nice. Silent party was fun. Parking was a little crazy cause the parking lot is kinda small but amazing stay

This is definitely not a 5 star resort Room was old. Mould in shower. Shower got clogged a few times Restaurants were in poor shape. Looked very low budget. Staff tried to rip me off a few times gouging prices for taxi and room booking

The stay at Senator was not a pleaseant experience. In the room water was coming out of the shower. The water did not filter well. Room had a very heavy musty smell. Then, when switched rooms, water still came out of the shower. The toilet clugged. The safe's battery went low and shut off with our things in it. And last the bed legs are off or broken on the bottom of the bed. Food was ok, first day I got stomach pains from the food. Overall, not a pleasant experience.

Loved all the staff and the resort was super safe and clean

The ceiling fan and the small lamp shade over sofa had rust and showed age. The rest of the room looks great. There was one roach in the bathroom. The water in the bathroom wasn't hot. looks great.

Didn’t like that there were not much dining choices. Staff is wonderful! Didn’t like our first room we got the junior suite was horrible. Do not get the junior suit. They have another side where the rooms are beautiful!

The property itself is beautiful we stayed in a luxury swim up room the only dowside to this property was the food it always seemed cold not even just warm but cold otherwise its a great place

The common areas are very clean and updated. The staff was very friendly. There were a couple things that need improvement. Dirty water came out of the bathroom faucet and shower. The furniture in the rooms are outdated. Overall the experience was decent.

The room was not how I expected. The electricity kept going out and the water. Wifi at times wasn't working. I will not come back.

Room with swim up pool

Staff very friendly nice helpful but the need to be renovated is old the AC doesn’t work properly the TV no channels nothing to see fr the kids the food was cold and they gave you same food for lunch and dinner not nice for the money they charge

Let's start with the positives. The whole place is extremely clean. The wi-fi is superb and everywhere. The toiletries are great. Nobody wants to stay a week in a place with terrible toilet paper. The locale is beautiful and the food is decent. There are plenty of pools to enjoy. The not so greats/ info I wish I had - The air conditioning can not keep up with humidity. The indoor places including the rooms feel sticky and the temperature was about 73 at the lowest. A tiny fan is helpful. There are no washcloths, even though the soap is liquid. Bring something to use in the shower. The "concierge" is a ploy to get you to do the 90 minute tour. Knowing that ahead of time will help you make better decisions. There is no potable water in DR so bring a water container to take with you to the bars. They provide two large bottles in the room. The beach is rocky so bring water shoes to enjoy it. Both the pools and the beach close at 6 pm. That was a real let down, we are night owls and I am very fair skinned. They bombard you with info when you check in and nothing is written down. Knowing the daily events board is on the wall between the excursions place and the buffet restaurant will help. Some days there will be daytrippers from cruises. It can get crowded at the buffet. If I had known these things I would have had a different mindset for my vacation. I hope this is helpful so you can enjoy yours.

Had a luxury junior suite very nice ans clean room. The ocean is just steps away from the resort. Downside is you could barely get wait service for drinks at the pool and sports bar unless you went the actual bar yourself. The main swim up bar was under construction but the other pool was nice.

No hot water, bathroom tub leaked into the room. Over kept going out. AC would stop working.

Las habitaciones estan muy deterioradas. La tina estaba tapada. El AC no estaba dando buen servicio.

Night staff are very rude but the day crew are really good and very polite

I had a great stay at Senator. The staff was incredibly friendly and helpful at all times. While true that the more budget friendly rooms are a bit dated; they were very clean and fit my needs quite adequately. The staff at the 24h sports bar were always energetic and ready to serve. Honestly same could be said at the other shops/venues/spa found at this resort. I had a wonderful time and felt very cared for. Definitely recommend and would go again.

Property and setting was beautiful. Buffet staff was extremely attentive. Staff in restaurants, not so much. We could not reach front seat 2 might a in a row due to safety / noise concerns in early morning hours. Some of the rooms had broken handles, light switches not working, missing door to the toilet.

We booked a two-night stay at this resort in Puerto Plata, and unfortunately our experience went downhill quickly. The first day started off fine -the pool was clean, and the food was decent. However, things changed from there. Staff tried to convince us to sign up for a “membership,” claiming it was specifically for Expedia guests, which turned out to be untrue. Our room had multiple issues: lights didn’t work, there was no hot water, and after housekeeping came, we were left with no towels. It was extremely uncomfortable. We also had a terrible dining experience. The hibachi restaurant was honestly garbage - the food was burnt and tasted awful. The steakhouse wasn’t any better; the “steak” didn’t even taste like real steak. We were so disappointed that we ended up leaving a full day early. I would not recommend this resort and definitely won’t be returning.

What I like about this resort was that it was clean, staff was very friendly and attentive. My only complaint is that food could have been way better and getting RVSP to the restaurant u should book them when checking in so u can at least get to go to the restaurant instead of the buffet…. Another thing they really should have a night club or make the 24 hour bar a night club after 10pm people can actually go dance and have fun night . A great thank u to Skinny, Christopher for making our days fulls of laughter and Yesy for making our stay better and getting a safe ride into town.

The staff was amazing. The food was plentiful. Unless you are a VIP ... no room service. Our air conditioner had problems 3or 4 times within the week that we were there. Booking a cab through the hotel get you charged extra. High pressure sales pitch for VIP package promises lobster and steak... I wasn't presented those options. If I could have avoided the sales pitch my entire stay would have been better,

Service was poor. We told the management our ac was not working and our doors were not closing properly, never did anything on the 3 days we stayed. The buffet was with a limited variety of food and always full of people, making impossible to find plates, cups or tables. The Japanese restaurant had us waiting infront of the door for like 15 minutes because there was nobody there to receive us, and the other 15 people that were behind and infront of us. Staff was also rude at the moment of asking for the minimum service.

people there is so friendless specially the one in the front desk first day everything is OK but after that, they act so ignorant, trying so hard for you to get the membership and then if you say no they get so mad at you and they won’t do anything for you unless you give them the tip. I had the ocean view room the room, stank safe didn’t work the telephone to get room service. They don’t work either. There were no water for me to drink in there didn’t like it at all.

The staff there were just amazing, they just showed up everytime you would think you needed something. From Walter (our personal host) to the bartenders, to the front desk staff- it’s like they read your minds. I would definitely book again when I come back!

Service was excellent, everyone was extremely nice. I would definitely go back in the future.

Habitaciones muy limpias, staff muy amables y serviciales, champaña, refrescos y agua en el refrigerador, de la habitacion, buen aire, piscinas equipadas y con actividades divertidas,! Se puede pasar a Playa Bachata caminando!! Ambiente fenomenal!!! Mi unica queja por asi decirlo es que las bebidas son muy aguadas!! Ellos piensan que no sabemos a que saben los licores y las senti muy ligeras y sin sabor!! Pero la tomamos y la pasamos Super bien!! Los restaurantes, heladerias y coffe store !! Muy buenos!! Recomiendo el lugar!!! Mi familia y yo la pasamos muy bien

The food was amazing, beautiful grounds . Staff friendly. Entertainment was great. room was dated. Very dissatisfied with room The spa was great. Jenny was awesome

On the beach

Overall: It’s a three stars hotel oriented more for local families weekend trip. Pros: Well kept gardens, Friendly Staff, Nice luxury's newest buildings area. Cons: Low quality Food, Limited dining options, Poor pool maintenance, No premium drinks included, Poor night entertainment, No dancing club, No a/c in many areas, very noisy, hotel area is far away from everything.

We had a Great view of the ocean from our balcony

Great hotel. Beautiful beach nearby

Water cut off while I was showering had to wait a few minutes for it to come back on , the next morning I woke up there was no water and had toilet issues water was rising and not flushing. Had to let water run in the shower daily to get warm . I also had a cockroach dying in my room. Everything was reported to guess services. The breakfast was horrible eggs wasn’t cooked properly daily eggs were runny poor food choices same thing every day unless you were able to make a reservation at 2 other restaurants there. Twice I asked staff for Orange Juice the guy told me one day it’s on the table rather than showing me where it was the next day I asked a girl she sucked her teeth then took her time to bring it to me this was poor customer service in the general eating area. If you speak Spanish you’re fine if not have a translator on your phone to communicate with staff whenever you want something. There were a few staff members that spoke and could understand English. Front desk & customer service spoke English well . Pictures of resort on Expedia make you think it’s a nice resort however after these experiences it was very Disappointing! Never again! It’s 30 minutes to 1 hour ride from Pop airport lot of traffic to and from resort.

The exterior was well kept up. The standard rooms were old and dated...but very clean. The entertainment team was really good, but the front staff wad just OK. Communication wirh the resort was great. Nice little shopping area there. Food was just OK. PrIce was good though, we enjoyed our stay and would definitely go back for the value. View of the cruise ships was awesome.

The beach has an undertow with red flags. But just around the corner where the cruise ships go to dock there’s a private beach for the resort with calm swimmable water, loungers, shade drinks etc. The buffet food is varied and good. The a la carte restaurants are not worth the effort to book. Our room was renovated and lovely.

Overall, Senator was a nice and cozy place to stay. Staff was great and the convenience of having so many food options is great.

The food at the buffet was beyond amazing

Yes the breakfast , lunch and dinner was amazing...The only I have complaint about the alcohol drinks...The bars need more options no just Dominican Rum...like Bacardi, Don Q anothers options .Im pretty sure people recommend it if they found more options

Overall this propert is beautiful. The food quality could be better with more options on the buffet. I don't like that you have to make reservations with the staff. I prefer to be able to book on an app. The beach is beautiful. I do wish they had a beach bar and snack area. The room was nice but there were sugar ants in the room.

Staff at the pool bar, Wilkin and Delvi are so friendly. Our favorite waitress was Juana and she was so attentive! One thing I was disappointed in was that at the buffet they had limited amount of “certain” food. So if you’re not there early oh well. On a brighter note, we really enjoyed the food at the Teppanyaki Restaurant. Staff doesn’t put on a show as I thought they would but the food was absolutely delicious!

Room was ok,Staff was pleasent, pools and beach were awesome. Food and drinks were inconsistent and all bars seemed to run out of various drinks every day Bartenders were friendly but did not mix drinks the same day to day. Japanese ala carte was good, but was disappointed with both the italian and steakhouse restaurants. Coffee shop was very good,and the legands bar food was decent.

The snack area it’s very poor menu the service is poor and also they take to much time to service the food, my suggestion is they have to do like other hotels they put a buffet on the snack hour it’s more choices of food and faster for the clients it’s a suggestion only. Everything else is excellent in the hotel thank you and have a great Christmas and new year

The view is beautiful, and the entertainment staff is solid - but the front desk staff and customer care desk staff is so rude. The buffet food is average at best, and they only let you book 1 ala carte restaurant - so make sure you bring Imodium AD with you. The rooms are run down, the AC barely works. They ran out of Vodka and Rum during our stay - no specialty drink menu - the drinks are not great - only one beer available. We made the best of our vacation as we were with great friends and the weather was amazing - but I would not return to this resort.

Very limited and repetitive option for lunch and dinner

This resort only allows one reservation at its three restaurants. I stayed four nights. They gave me a reservation at the Italian restaurant. I tried to get into the Steak House or Habichi, but they told me they don't accept walk-ins. In your promotion you are not telling the reality about the reservations. At the cafeteria, I ordered dessert and it was served on a napkin. Dessert should be served on a plate and fork.

It was ok for the price we paid. Nothing fancy or premium specially the meals. The Japanese Restaurant is a joke but the Stakehouse was good.