Cofresi Palm Beach & Spa Resort - All Inclusive

Main pool closed along with on of the buffets Key cards did not function when first issued so we waited outside with all of our luggage. Waited almost and hour for a shuttle bus to take us to the reception to be able to address our issues they would not answer the phone. Additionally, half of the resort was not accessible to us Restaurant reservations were never available also.Check out was horrible all key cards and towel cards were taken on the first day because doors couldn't open and when taken they forgot two towel cards that were incomplete they never gave us the cards. At check out made us pay 40 dollars for their own mistake.

Muchas areas sin servicio el 80% del complejo esta en remodelacion en la actual condición no deberian estar recibiendo huésped

It took over an hour to check in and we where lucky we where some of the first people in line, way understaffed . Once check in we got a ride right away to our building . Rooms were ok but no safe and not even a toilet paper holder in the bathroom. Food was below par . No discoteca at night only have a casino open now which is small and no “life “ inside of it. Many spots closed under construction which was never mentioned when reservation was made or at check in. The amount of time we had to wait to get to the lobby to check out was another hour and half process. The big shuttles don’t take hand bag luggage then only one van running to take luggage while groups of 20 or more people are waiting to get while empty golf cart just keep passing and staying they can’t take us. Just super slow and has nothing to offer. I would have been happier staying at my house for the night. Complete waste of money. We have been coming for years and this will for sure be the last time .

Raw sewage is travels thru the middle of the resort and it smells like poo everywhere. It appears that raw sewage is drained into the ocean as well.. there is a little creek looking thing on the beach that I crossed to go to a local bar.. I wish I hadn't. You better like hiking if you stay here. Everything is up hill 6 story climb to get to the buffet every day.

A lot of walking required or wait for shuttle bus. No night life with club and music. Not much to do besides swim. Didn't like the beach big rocks inside the water.

The resort was Good but is very inconvenient that you have to wait for shuttle buses to go from one place to another inside the property. The food was not what I expected.

Está en construcción, el area de piscina que vimos en fotos por el cual venimos estaba cerrada.

Good from a far but far from good. Beach was weedy and dirty. Main sewage line broken. Odor was bad. Food was not great. Not to mention the fact that Lifestyle holiday time share company doesn't take no for an answer till someone gets pissed off.

No todo muy abandonado picinas no en servicios los bares cerrados todo una destrucion

I did not like the construction they are doig to upgrade the pool.

The resort has its positives, there are a few areas that need attention. The resort activities were a lot of fun, and there’s something for everyone to enjoy. The staff is incredibly friendly and accommodating, which made our stay more pleasant.The food was delicious and offered a great variety. The condition of some facilities needs improvement. The bathtub in our room was peeling, and there was mold on the bathroom tiles. Similarly, some of the pools had noticeable spots where the paint was missing.Hygiene at the food stations could be better monitored. I noticed a child tasting shrimp and putting it back on the tray, which was unsettling. Overall, the resort has potential but would benefit from better maintenance and more attention to hygiene. With some improvements, it could be a fantastic place to stay.

Wouldn’t recommend staying here - even for the price! It originally drew us in due to the price point, however, the cleanliness of the rooms is awful, the food is terrible, and the drinks are average. The beach was also awful - terrible condition with no chairs on the beach. None of the staff knew what was going on. The service and a la carte restaurants were completely sub par. Overall, we will not be returning here and do not recommend!

La habitación olía muy fuerte a humedad, el aire no funcionaba, la habitación siempre estaba caliente, el supuesto transporte para dentro del hotel que debía pasar cada 25min, duraba hasta 1hora en pasar, la comida de pésima calidad y sazón nulo, las piscinas incompletas de agua y con un mal olor a orina incomparable, el personal muy lento y mal educado, no te dejan reservar en ningún hotel a la carta si no tienes más de 3 noches y te hacen ir varias veces al servicio al cliente antes de decírtelo, una experiencia terrible en general, no la recomiendo.

The only reason this even gets 1 star is solely for the restaurant, buffet, golf car drivers, and bar staff. They were wonderful, but for the rest of the staff-front desk people, the room, accommodations, they way they run the al cart restaurants, cleanliness, beach, n overall feel it is a 0-1 star. I already wrote about the check in process and the nightmare that was, but once in the room there was no hot water, a drop for water pressure, and barley working air conditioning. The area we were in had a bad odor so sitting outside was unpleasant. Other than the people mentioned above, no one cared or wanted to help. I will never return and if anyone asks I will make sure they do not go to this hotel! Getting reservations for dinner was a pure joke. If you showed up after 9 am, after waiting in a huge line, nothing was available. However when you show up for dinner the restaurants were, at the most, 50% filled with guests. Everyone we went to, passed, or stopped by to checkout the menu was never filled more than 50%. The only way to make a reservation was to stand in that line and waste you morning only to hear all the reservations were take-and then again when you checked it out at dinner time the restaurants were barley full. It was just dumb! The beach was very stinky and filled with seaweed, even though hard workers worked all day trying to clear it, but the odor was the worst. The food was marginal at best. Was very disappointed by that also. Do not stay here!!!

There were exposed electrical wires several places near the pools. There was trash and cigarette butts in the pool areas. The whole property seemed to be dirty the upkeep was not good… this is an inclusive hotel but doesn’t offer servers at the pools or at the beach area. I paid and asked for an early check in at 11am and it took 40 minutes for the front desk to check us in. And we were the first in line. It was an absolutely awful experience I would never recommend this hotel to anyone.

Would never stay here again. The room smell of mildew/mold made it so hard to breathe. We had roaches in our room and the tub and sink were backed up. My pillows showed signs of mold and smelled like it. The pillow covers had old blood stains on them and the sheets, towels, bed are all worn out.

The property needs to be closed down. Dirty, and

The bedroom has humanity and stinks j have to come back to the lobby to request a new bedroom. To provide a new bedroom took them 4 hours, and the pool needs renovation. They used the cheapest alcohol for everything

Good from a far but far from good. Beach was weedy and dirty. Main sewage line broken. Odor was bad. Food was not great. Not to mention the fact that Lifestyle holiday time share company doesn't take no for an answer till someone gets pissed off.

Las piscinas estaban en mal estado el agua muy turbia y llena de vasos plásticos , no me notificaron que estaban en remodelación algunas áreas la piscina que más quería entrar está el remodelación, la habitación muy chula y el último día q me iba las toallas de la habitación se las llevaron y no las repusieron me tuve q secar con las toallas de la piscina para vestirme y hacer el check out y se notificó

The hotel Cofresí is very old and run down! Rooms are in terrible conditions. Mattress was outrageous how old, dirty and worn down it was and the sheets were paper thin and very old. Loved everything else about the resort, the dining, the staff, the pools all areas very clean and friendly. They need to update that side and it will be the best Puerto Plata has to offer.

No hot water and ac wasn't functioning properly. Room was beautiful but no nice view from balcony.

The staff and the food was great. However, the room was pretty old and run down. The telephone didn’t work, there were issues with the card to get into the room, and the toilet didn’t flush properly. Some of the pools were half empty and they were all extremely cold even though it was sunny and hot outside.

All room was mouldy toilet did not work well, Guess service staff was not good, I moved from one room to another then encountered the same problem. I went to book restaurant dinners and was told that there were no availability for that day when I booked for the rest of the rest of the week I only got 9pm. When I arrived for my dinners the restaurants all the restaurants were not full they had availability for all the earlier dinners, they were supposed to supply water each day which they never did, Every day I complained and was promised that they will be there with the water, but never showed up I will not recommend booking the Cofresi Palm. I was at this resort many times before but stayed in different areas which was great. First time in this area but just encountered too many problems I as m glad to be out of there .

Our room didn't have hot water for the entire 4 night stay. We asked if someone could come up several times but no one ever did.. the room was a bit warm as well, and making dinner reservations with the Guest Services office for the ala carte restaurants was incredibly frustrating. Initially

The room have to much humidity

I specifically asked and paid for a king size bedroom on a lower floor (we had a lot of bags and a baby with stroller) they gave us a room with 2 queen beds on the THIRD floor with no elevator on the farthest building from reception. I called a million times upon arriving at the room and no one answered. The room was fine when we got in but later that night power went out and the air conditioner never came back. Called a million more times and no one answered at reception, walked over and was told multiple part of the hotel were experiencing lost of AC. My 7 month old thankfully slept in my parents room which still had AC. That night my husband and I tried to use the jacuzzi, bad idea. Water leaked everywhere in the bathroom. We asked for a room change after having to walk back to the opposite side of the resort and were told unfortunately all rooms were booked but a technician would be coming that night. The tech never came and we spent the rest of our 4 day stay with no air conditioner. I do not recommend this resort to anyone, not worth it.

Amenities and room are great, Luciano Vasquez was awesome and respectful, very pleasant. The background from our room can be loud. Visitors talk loud. At times, no hot water to take a shower. Workers at the restaurants are attentive and always smiling Cleaning people in room unlocked and opened rooms, without waiting to let them in first.

The property is very outdated, we heard everything that was going on in the room next to us. Our shower head came loose several times and the a.c didn't work.They make it seems as if you have access to all the restaurants on the property, but you don't. The location is perfect and so is most of the stafff

The room was very cold and the heat was not working. The water was cold so we had to shower in cold water and the light in the shower was leaking water which is a fire hazard. The WiFi is only free for one hour and you cannot watch TV unless you pay for WiFi daily.

Tienen que tener más cuidado con la limpieza de las habitaciones ( sábanas usadas, algunas instalaciones en mal estado. El servicio de la recepción mala. Llamas y no hay atención al cliente. Solo el personal de los restaurantes tienen un buen trato y atención al cliente. Pero deben mejorar las instalaciones

It took over an hour to check in and we where lucky we where some of the first people in line, way understaffed . Once check in we got a ride right away to our building . Rooms were ok but no safe and not even a toilet paper holder in the bathroom. Food was below par . No discoteca at night only have a casino open now which is small and no “life “ inside of it. Many spots closed under construction which was never mentioned when reservation was made or at check in. The amount of time we had to wait to get to the lobby to check out was another hour and half process. The big shuttles don’t take hand bag luggage then only one van running to take luggage while groups of 20 or more people are waiting to get while empty golf cart just keep passing and staying they can’t take us. Just super slow and has nothing to offer. I would have been happier staying at my house for the night. Complete waste of money. We have been coming for years and this will for sure be the last time .

The only reason this even gets 1 star is solely for the restaurant, buffet, golf car drivers, and bar staff. They were wonderful, but for the rest of the staff-front desk people, the room, accommodations, they way they run the al cart restaurants, cleanliness, beach, n overall feel it is a 0-1 star. I already wrote about the check in process and the nightmare that was, but once in the room there was no hot water, a drop for water pressure, and barley working air conditioning. The area we were in had a bad odor so sitting outside was unpleasant. Other than the people mentioned above, no one cared or wanted to help. I will never return and if anyone asks I will make sure they do not go to this hotel! Getting reservations for dinner was a pure joke. If you showed up after 9 am, after waiting in a huge line, nothing was available. However when you show up for dinner the restaurants were, at the most, 50% filled with guests. Everyone we went to, passed, or stopped by to checkout the menu was never filled more than 50%. The only way to make a reservation was to stand in that line and waste you morning only to hear all the reservations were take-and then again when you checked it out at dinner time the restaurants were barley full. It was just dumb! The beach was very stinky and filled with seaweed, even though hard workers worked all day trying to clear it, but the odor was the worst. The food was marginal at best. Was very disappointed by that also. Do not stay here!!!

Friendly and helpful staff on room service, dining, bar and transportation willing to help. Slow check in due to no electricity. Electricity went out once every day. Staff doing dining reservation on saturday at 9:00 am arrogant and unprofessional, unwilling to help.

Our room didn't have hot water for the entire 4 night stay. We asked if someone could come up several times but no one ever did.. the room was a bit warm as well, and making dinner reservations with the Guest Services office for the ala carte restaurants was incredibly frustrating. Initially

For the most part, everything was good. I love all the different activities and pools. As well as all the restaurants. What I didn’t like was that Staff and services weren’t consistently good. Some staff did come off as rude. They also seem to treat you differently if you aren’t a big spender with a high end wrist band. For the price, worth every penny.

My stay at Cofresi Palm Beach & Spa Resort was extremely disappointing due to the poor condition of the room and lack of resolution from staff. The room had multiple serious issues: • Broken shower (unable to take a normal shower) • Broken window handles • Broken door handle (safety concern) • Broken drain/grill • Air conditioning with no remote control, making the room uncomfortably cold • Broken in-room phone, making it difficult to contact the front desk I reported these problems multiple times and formally requested a room change. The staff acknowledged and accepted the request, but the room change never happened, and no effective solution was provided. The last day of the trip Jennifer come to me and apologize and offer me a free night at the hotel she is really nice but the experience wasn’t

Staff at reception and guest reception very unfriendliness

Disappointing Experience – Would Not Recommend I rarely leave negative reviews, but my recent stay at this resort left me frustrated enough to warn others: avoid this place if you’re expecting a relaxing, accommodating vacation. We stayed here for a friend’s wedding held on the resort grounds, which should have been a beautiful, memorable event (and it was, in spite of the resort itself). The wedding brought in a large group of guests, around 60 people staying at the resort. In other words, the resort made a significant amount of money from this event alone, yet they still couldn’t be bothered to provide decent service or basic hospitality. Let’s start with the nickel-and-diming. This place finds every excuse to charge you extra. Need an extra towel in your room? That'll cost you. Want to use the safe in your room? There's an extra fee for that, too. It’s absurd for a resort that advertises itself as "all-inclusive." Check-in and check-out were a mess. We waited far too long both times, and when we were leaving, they tried to charge us for something that was clearly their mistake. It took an argument and a lot of wasted time to get it sorted out. Then there are the endless rules that make the whole place feel more like a strict summer camp than a relaxing resort: * You're allowed only one set of towels per person in your room. * They don’t fully restock toiletries each day. We ran out of shower gel and it was never replaced.

I arrived around 3am i was called by the front desk to accompany them for breakfast at 8am i found odd because they knew i arrived late and i shouldn't be up until nearing the afternoon. I was taken to breakfast and then they took me on a tour around the facilities which took almost an entire day showing me property shares that i was absolutely not interested in plus they wanted me to invest my money with them they actually wanted me to sign a document and turn over one of my credit cards and once I said no they became angry and started agitating me finally i left at almost 4 pm they don't clean the rooms correctly . I willl not be returning

I just went for a week in July 15 -20 … THERE IS A LOT OF STAIRS no elevators. Although they have buses that can come get you from your rooms to the main areas there is still a lot of stairs so just prepare for that . People were nice , nothing like the reviews I read before going! The rooms were nice (40 building) the views . It’s quiet in the room areas . They have different entertainment in the common areas and the bar close at midnight . There is more than one beach. There are bars everywhere . They have 3 meal times and open snack time from 11p.m to 4 a.m although it’s already really quiet by 10 p.m . The pools are clean and very nice. They have an area for kids and a pool for them as well. My experience was a 8.5 /10 . Would definitely go back .

The hotel is beautiful but not walkable - stairs go up and down throughout the whole property, and the distance to the beach is too long to walk. Otherwise the food was delicious, the staff are helpful.

the shuttles was a bit annoying, however the overall stay was nice.

Lack of facility (rampa) for person with movility problems

A lot of walking required or wait for shuttle bus. No night life with club and music. Not much to do besides swim. Didn't like the beach big rocks inside the water.

Good location

The resort was Good but is very inconvenient that you have to wait for shuttle buses to go from one place to another inside the property. The food was not what I expected.

Los empleados dan muy buen trato a los clientes, la comida muy buena, lo que no me gustó tanto es la logística del hotel para moverse dentro del mismo por su magnitud y hay que estar esperando transporte para desplazarse y por esta situación que se pierde tiempo en disfrutar de las atracciones. pero en general el concepto está bien.

The property is very outdated, we heard everything that was going on in the room next to us. Our shower head came loose several times and the a.c didn't work.They make it seems as if you have access to all the restaurants on the property, but you don't. The location is perfect and so is most of the stafff

La struttura è grandissima ma comoda, con un servizio di pulmini e golf car che ti portano in qualsiasi punto tu debba andare. Posto bello e pulito.

The food good Bedroom very very good Drinks no good

The buffet food could have been better and there was never availability to eat at the restaurants.

The room was spacious and the atmosphere was very calm, making it a great place for families or for a relaxing getaway with a partner. The all-you-can-eat buffet offered a great variety of food, which we really enjoyed.The only downside was the quality of the drinks, which could definitely be improved. Also, while the pool area is nice, there aren’t many activities available beyond that, so the resort may feel limited if you’re looking for more to do;Overall, it’s a peaceful spot to unwind, but could benefit from better drinks and more activity options.

Nos correspondió una habitación sin agua caliente, cuando avisamos al área de servicio al cliente nos dijeron que habían tenido una avería (no lo sé Rick...). Por otra parte el buffet con bastantes deficiencias y poca variedad. Para rescatar, estuvo bien las cena en los restaurantes resevados y las piscinas en general. No lo recomiendo.

The only reason this even gets 1 star is solely for the restaurant, buffet, golf car drivers, and bar staff. They were wonderful, but for the rest of the staff-front desk people, the room, accommodations, they way they run the al cart restaurants, cleanliness, beach, n overall feel it is a 0-1 star. I already wrote about the check in process and the nightmare that was, but once in the room there was no hot water, a drop for water pressure, and barley working air conditioning. The area we were in had a bad odor so sitting outside was unpleasant. Other than the people mentioned above, no one cared or wanted to help. I will never return and if anyone asks I will make sure they do not go to this hotel! Getting reservations for dinner was a pure joke. If you showed up after 9 am, after waiting in a huge line, nothing was available. However when you show up for dinner the restaurants were, at the most, 50% filled with guests. Everyone we went to, passed, or stopped by to checkout the menu was never filled more than 50%. The only way to make a reservation was to stand in that line and waste you morning only to hear all the reservations were take-and then again when you checked it out at dinner time the restaurants were barley full. It was just dumb! The beach was very stinky and filled with seaweed, even though hard workers worked all day trying to clear it, but the odor was the worst. The food was marginal at best. Was very disappointed by that also. Do not stay here!!!

La habitación no tenía aire las comida era orible ese hotel era muy descuidado

Negatives; Bathroom door was coming off the tiles. ( Safety hazard) Doors not closing or opening properly(closets and bathrooms) Old/oxidized lighting fixtures Very hard to make reservations at restaurants. Always booked to capacity. (Some close certain days of the week) Pool floor needs TLC Customer service is not very welcoming nor do they try to accommodate/explain things better. Have to pay for WiFi Positives: Made rest. Reservation for special request. Snack bar by the pool has good burgers La Perla buffet was great Coliseum shows are fun VIP beach / beds first come first serve HOT showers! Water Gets very hot, very fast. Access to neighbor resort’s (lifestyle was much better than cofresi in my opinion)

It is nice place only the buffet service was out the time and do not fine a good licors or drinks

I spend most of my time at tropical because cofresi some of the are close but everything was good the guys at the Cana bar are awesome ramon, Jose y yoryie my recommendation is put different food like make more vary. Everything was good.

Enjoulyed my stay it has improve some since last time i had visited. The bed was uncomfortable my back and shoulder hurt for a few days. The food was better. The drinks are not good better off bringing my own.