Marien Puerto Plata - All Inclusive

Hotel Staff is amazing! They go out of their way to provide excellent service to everyone. The pools are very clean and kid friendly; the beach is beautiful.

Ok, what lower cost. Service ok - difficult getting water at meals. Cost for in room safe (very unusual and crazy). Cost for 2 of the restaurants- should be included. Slightly disappointed.

The buffet was way too limited. Also not enough available beverages all around the property, only one functional coffee machine. The WiFi was very weak and often non existent.

The staff and employees were very accommodating but the resort needed upkeep and was s little run down. Only one pool, not a lot of activities. We were treated well but we were disappointed with activities like foam party. I don't believe we will return. Also, restaurants did not have many choices.

Picturesque setting, super attentive staff, excellent facilities and services, spacious (never seemed crowded), tasty and varied food options, top-notch event organization and execution. Only suggestion for improvement: internet was spotty.

All staff were incredibly welcoming and attentive throughout my stay, making my travel experience truly enjoyable. Especially the bartenders Jordanny Joan and German. The hotel is clean, safe and quiet exactly what I need but I was very disappointed with the food and drinks, very little options. We paid for VIP service but we had to walk outside of the hotel just for a drink which was the same as the regular bar. DONT PAY VIP

A bit more shade / umbrellas around the pool would be nice. The usual issue with people reserving chairs and not coming back for hours!!

Rooms outdated but clean. Beach is useless. Was filled with debri and alot of coral in water.

Spa is highly recommended.

The check-in was really fast, and the food was good. The service at the buffet was okay; you had to wait a lot to be served. The bed in the double room was too small. They have to specify what kind of bed they have in certain rooms. Finally, the Wi-Fi is really bad; it just works in the lobby. Great hotel; just need to improve.

Hotel Staff is amazing! They go out of their way to provide excellent service to everyone. The pools are very clean and kid friendly; the beach is beautiful.

Owner needed to check On property cleaning service is none existent. Bathrooms have not been regularly cleaned. I was unable to use the second room due to sheets not being cleaned so we stayed in one room. I will reach out to the owner In The hopes they will replace you ever is maintaining the property I’m not asking for a refund or discount cause I should of first check the bed sheets and bathrooms before it was too late to make changes.

Sábana rota, viejas, toallas manchadas viejas, mucha filtración en las paredes determinadas y rotas. Sin paraguas. El hotel está en malas condiciones por la antigüedad.

Las soda no tenían gas, playa estaba sucia, los muebles son muy viejos y huele a madera vieja, muy buen equipo de staff, los shows son excelentes, el hotel es muy bello

This place was very disappointing, cats everywhere even in the dining area. The beds were rock solid, we had to move to a different resort.

We were on the 3rd floor of one of the buildings. The entire building smelled like mold/mildew and the smell get worse as you go up to the 3rd floor. For about 3 of the 5 days I was there there was a chunk of the ceiling that rotted away and fell on the ground, no one cleaned it at all all week. The building clearly smells like they have a roof leak and their attic area is likely full of mold/mildew which is unsafe to have people breathing this. This is the 3rd time my family has visited this resort and regretfully it is the last time. The food was mediocre and no real authentic foods. The rice/beans do not taste good, the mango, the queso frito, all those authentic foods are made with low quality food because it does not taste good. They have pictures of what the food looks like and the food they offer does not match. The staff and the pool is the only reason why we did not just leave the place. Everyone is very polite and the pool is fun although the waterfall areas need to be cleaned there's mold/mildew on the rock material itself. I have always been a fan of this place ever since the 1st time we brought our family but this place has gone down hill unfortunately. They need to resolve the mold/mildew issue because that is likely causing people life threatening harm to be breathing that. Think about all the little kids and babies staying at this resort breathing in mold/mildew. If there is a health department or any means to very that this place is mold free it would fail.

Horrible is the definition of this property. We booked a 6 night two hotel vacation at the this hotel. The rooms were unkempt, unsanitized, rusty, dirty, and there was mold everywhere in the bathroom. The curtains have never been washed and there was different color hairs all throughout the room. My Ac was not working, my sister’s room which was right across the hallway, wreaked of mildew and humidity. Her AC flooded her room and the paint outside her door was bubbled up from the leak on the roof. Omgg the food was extremely digusting and there was no options for kids. At this point, we already considerd to check out fearing that we would get sick from this place. We checked out in less than 8 hours to a hotel that cost us double the price about $4,000 due to the last minute booking. Customer service was non-existent at this moment. I explained all of my concerns to the “Expedia” representative at the hotel who was not receptive or helpful. After she indicated that we can get a refund but that “Expedia charges a one night fee” later told us that the hotel is non-refundable. The manager never showed his face and did not speak to me not even to apologize for their irresponsibility and lack of professionalism. I called Expedia but they were ignoring their call and did not respond to their email and I have proof. I kick myself for not taking pictures of how HORROBLE THIS PLACE IS. But believe me ENTER AT YOUR OWN RISK. I am still fighting for our refund!!!!

Many mosquitos and birds have the location inundated. Bird feces is in the pool!

The room was large and clean, comfortable beds, plenty of storage space and a good bathroom. The grounds are well maintained and well organized around a huge and beautiful pool. The staff are friendly and attentive, the food was fine although there wasn’t much variety and the three a la carte restaurants were only open on alternating days. Unfortunately, the property’s beach area was dirty, we were there for a week and there was no sign of anyone grooming or cleaning away trash that had washed up or was left behind by guests, and the surrounding beach areas were filthy with huge piles trash floating in from small tributaries and washing up from the ocean. Shocking, and we did not swim because of this.

Beach is dirty, pool not clean..

Las camas y las almohadas muy incómodas

Die Dusche funktionierte schlecht, alte Armaturen. Balkonfenster war blockiert.

L'aménagement est sympa, la piscine pas mal du tout et le restaurant est acceptable. Par contre, le service est tout à fait Dominicain : on ne se bouscule pas pour résoudre les soucis (fuite de la clim, sol glissant et limite dangereux). De plus, le wi-fi dans les chambres laisse vraiment à désirer, et c'est bien dommage pour un tel hôtel !

Rooms was very outdated and the food wasn’t the best

There were some issues. There was a ceiling leak right when you enter the room which came from the air conditioner. Bathtub had hair in it on arrival day. The rooms were old and dated but that was not a problem because we spent most our time out of the room however, I reported the issues to the front desk and they said they would send someone on both occasions but no one came by. The food was not great but not awful. Theme restaurants were better but just average tasting. I would not recommend or return to this resort.

Resort hasn’t done any major improvements since we started visiting 18 years ago. Our TV didn’t work, sliding door and lock needs to be replaced, light was strobing in bathroom. Most staff were friendly and accommodating, but there were a few who were less than pleasant. Garbage piles to the left of beach need to be addressed as well as the seaweed. We would like to continue returning to this resort but we may make this our last stay as there is a level of excellence definitely missing.

Rooms outdated but clean. Beach is useless. Was filled with debri and alot of coral in water.

The hotel has very super rooms. The smell was awful. It was raining for 3 days in the row. The first floor was completely flooded. My room was at the second floor and the ceiling was leaking. The stuff put many towels on the floor to drain the water. The buffet is great but brazilian steak house not so good.

The check-in was really fast, and the food was good. The service at the buffet was okay; you had to wait a lot to be served. The bed in the double room was too small. They have to specify what kind of bed they have in certain rooms. Finally, the Wi-Fi is really bad; it just works in the lobby. Great hotel; just need to improve.

En general mi estadía fue buena, el personal fue amable, la ubicación excelente y las áreas comunes estaban en buen estado. Sin embargo, considero que las habitaciones necesitan una renovación, ya que el aire acondicionado no funcionaba y, a pesar de reportarlo, no fue solucionado durante mi estancia. Fuera de eso, disfruté mi visita.

Hotel Staff is amazing! They go out of their way to provide excellent service to everyone. The pools are very clean and kid friendly; the beach is beautiful.

I love the hospitality of the staff and how well kept the resort is at all times, that’s why I always come back here..

Im white skin and when the staff think that I was an American, they treat me very good but when I talk spanish, the treatment change. Staff have to treat persons good.

The resort is nice, the food is good and the beach is awesome. There were a lot of seaweeds on the beach and 2 people instead of picking it up were pushing it back into the ocean. The entertainment shows were horrible they only had 4 people and often used guests for their shows which were boring. This was my second time staying at this resort and went back because I liked it the first time but it has definitely gone down hill. The salespeople harassing guests selling memberships often stops you around breakfast. There were like 10 of them.

Everything was beautiful i loved everything about the resort. The only thing that really bothered me was me & my ex boyfriend had a really bad fight and i was screaming for my life & nobody came to check in my room. I get it people mind there business but I could have died..

This was our 2nd time at this resort and i would not come back. After waiting until 3 to check in, we get to our room which was still dirty and not cleaned from the last guest. Because the resort has no elevators and you have to walk a long way everywhere, The bellboy went to the front desk to get us a new room. The 2nd room air conditioner did not work. The bellboy went to get us another room and inform the front desk again. There was not another room ready for us so we had to wait another hour for a room to be cleaned. We offered to pay and upgrade to a ocean front room and they advised us there was none available even though it showed there was online. The front desk staff were rude and not willing to help. If you are american they treat you differently than the locals. The rooms are nothing special and need an upgrade. The food was limited and very random at the buffet. We ended up leaving and going out to a restaurant for dinner. From the rooms, to the cleanliness, food and service every was subpar. The bellboys were the only people who were friendly and willing to help.

I love the friendliness of the staff, the food choices, the general hospitality, and the very pleasing beauty and delightful atmosphere of the place. It feels very relaxing to be there. My family will be visiting again.

We have a terrible time proceeding with the payment with 3 hours of struggle and harassment from the personnel. They have us a link to process the payment and we procedes to do so. After we showed then the payment approval from the bank, they kept on saying they it was denied. So, they insísted to cancel the reservation and make a new one because my bank dinied the payment and it was not true. In other words they wanted to charge us more money. I sent some family local to make a payment in a local bank were they provided me with that information. In other Words, we felt hartases and we faced such a burden

The check-in process was a nightmare. The lines were hours long and the customer service when helped was subpar except for a few exceptions. The food was lackluster at best, the options were limited and there was no variety. The buffet at times functioned with only half the food and once the items were gone they wouldn’t be replaced or replenished. It was difficult to get restaurant reservations and the menus were embarrassing. I want to emphasize there was no real customer service unless they were trying to sell memberships to you. The waiters looked like they were annoyed to help you and even turned off the food before restaurant closing. This is not a tourist destination. The location itself is beautiful but it is filled with locals who damage the vacation feeling. It was very noisy and chaotic during most of the stay. It was impossible to relax by the pool by the influx of people, the hotel could barely hold. We also had a negative experience with the hotel rooms themselves, the beds were stiff and there was not even enough pillows. The bathrooms leaked after showering. The roof of one of the rooms was leaking and flooded the room, we informed the staff at 6am and even after repeatedly bringing the issue up, it was 5pm and the issue was not resolved. The housekeeping staff was friendly enough and helped change rooms after the waiting. Do not recommend this hotel at all, the cost doesn’t match the experience.

Someone once said “you will never have a second chance to amend a first bad impression” and my first impression was TERRIBLE. The check-in process was the worst I have experience in my life. I have stayed in at least 10 All Inclusive Resorts in the Puerto Plata area and many others outside Dominican Republic. We live in Florida. There were a couple of hundred guests checking in that were kept in line without moving an inch for about half an hour. (I should clarify the fact that you can not check-in early and just wait foe your room to be ready.) There were 2 clerks and 5 lines. It was taking 20 or more minutes to complete the check-in process. I got in line at 2:00 PM and got my room at around 5:00 PM. The explanation I got later that evening from the staff was that they had change the computer system and were not properly trained. This could have minimized the impact if they had chosen a Monday or Tuesday and not a Friday to do the switch over. For short, we were treated like cattle. When we finally got to our room we found out that we DID NOT get a King size bed like we had requested when booking the reservations. With the caos going on, who was going back to that circus. The next morning when attempting to make coffee I found out the room had the coffe maker, sugar, cream but no coffee. Later in the day I got coffe for my room but the location of the table with the coffe maker and set up had no place to plug it in.

Really nice, no one upselling to you unlike some other hotels. You can see the mountain. Really nice place to stay with nice staff.

Hay mucho vendedores en la playa, la verdad a mi me gusta caminar, pero es molesto q cada 5 minutos se acercan para ofrecer sus productos, entiendo q todos ganamos la vida, pero es molesto cuando uno les dice q no queremos comprar sus productos, ellos se molestan y empiezan a insultar al turista.

This is very Close to my in Laws house and close to the Cable Car !!

Too crowded because of the bar and casino

The property is very clean, and the staff is friendly and very accommodating. Beautiful Pool and Beach. They go out of their way to make you feel great. This is our go-to vacation resort in Puerto Plata. We loved the resort because it's very walkable, convenient and safe.

I had a great time. Lots of food options, friendly staff and good amount of stores to shop. I really enjoyed the night scene, great vibes and casino is less than a 5 minute walk.

To much plastic bottles and other types of debris around of the sand by the beach area.

Great location, very safe a lot of things to do around!

The Property is in the beach… and the food and stay was amazing. 10/10

Location is great, next to Puerto Plata. The property needs to be update it. The beach is good but there they are located between 2 small rivers that brings a lot of garbage. The staff keeps the beach clean.

Very little variety of food, there were always times when the food looked like it was heated up, really bad.

There weren't many choices at meals but what they had was pretty good.

Food is limited, room airconditioner poor,

The best thing is the pool, drinks are awful in general even non alcoholic drinks.Buffet is eatable but not great, the food at the other restaurants are good and not reservation required.

The food was terrible

Ok, what lower cost. Service ok - difficult getting water at meals. Cost for in room safe (very unusual and crazy). Cost for 2 of the restaurants- should be included. Slightly disappointed.

This place is not as advertised most bars are closed most restaurants are closed the drinks are the cheap brands you get at the store there is hardly any entertainment the food is horrible the only place that had good food was the Brazilian restaurant the work team drinks alcohol there was no life guard the pool was super clean I can say that! It was overall not what we expected! We even checked out earlier then out date

The buffet was way too limited. Also not enough available beverages all around the property, only one functional coffee machine. The WiFi was very weak and often non existent.

The food is very bad, there is no variety

La comida muy mala, el personal esta bien pero el hotel y las instalaciones, asi como la comida no le ayudan