Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee, approximately AUD 31 to 40 for adults and AUD 20 to 40 for children.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 10:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, guests are encouraged to contact the property for specific needs.

What is the location of the property in relation to key landmarks?

The property is located in Currajong, Townsville, within a 5-minute drive of Townsville Museum and Historical Society and Castle Hill. It is also approximately 1.7 miles from Pitstop Karting and 1.8 miles from Anderson Park Botanical Gardens.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.

What are the policies regarding children staying at the property?

Up to 2 children aged 12 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not provide specific information about extra beds or cribs. It is recommended to contact the property directly for any requests regarding additional bedding.

Mercure Townsville - Comfortable Stay in Australia

Average nightly price at Mercure Townsville by month, last 12 months (USD)
Month	Average price
January	$113
February	$128
March	$163
April	$176
May	$168
June	$199
July	$156
August	$148
September	$136
October	$130
November	$139
December	$115

What guests think

At Mercure Townsville, travellers highlight friendly service and relaxing, resort-style grounds with a popular pool and gardens, while feedback consistently notes dated rooms with maintenance issues, variable air conditioning, and occasional noise from adjacent areas.

Cleanliness ranges from very clean to grubby and worn in places, with some reports of stained carpets, dusty filters and ants. Guests generally enjoy the on-site restaurant and buffet breakfast, though value, speed and consistency draw mixed comments. The setting is quiet and convenient for shops and the airport, with ample parking noted. Expect a friendly, family-oriented stay with pleasant grounds but older rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Resort-style grounds with a well-maintained pool and an on-site bar and restaurant earn frequent praise; parking is available and generally convenient. Some guests note minor outdoor maintenance or shade needs around the pool and pathways.

Related guest reviews

10

Stuart

Mar 13, 2024

·

Stayed 1 night

The pool,dining and staff were excellent, some of the lawns and gardens needed attention

10

Kingsly

Apr 23, 2024

·

Stayed 2 nights

Safe quiet excellent service and super friendly staff Grounds, pool and restaurant all presented in immaculate condition

4

Peter

May 2, 2023

·

Stayed 2 nights

The property is in need of basic maintenance, footpath bricks are loose or a trip hazard the door frames are rusted. The maps posted around the property need updating. The restaurant needs an insect repellent system and a chef who can cook the menu as it is described. Also, room service is supposed to be room service and not require an extra payment for it to be delivered to the room.

8

Stuart JL

Dec 1, 2025

·

Stayed 2 nights

Not a palace but comfortable. Rooms let the hotel down for us, bath leaked, ants on the walls, furniture dated. All very liveable if you’re not fussy but it did let down the hotel. Bed however were clean and comfy. Breakfast and restaurant was good. Pool and surrounds well maintained. Overall we would stay again but bedrooms really could do with some TLC.

10

Angela

Jan 29, 2025

·

Stayed 2 nights

The pool needs more shade area over the water.

10

Kingsly

Jan 25, 2025

·

Stayed 1 night

Excellent venue clean tidy beautiful gardens and pool area Bar and restaurant very good Desk staff professional, helpful and cheerful

10

Kendal

Jul 4, 2023

·

Stayed 1 night

We loved everything about the property! My children loved your swimming pool and the fact they could swim and eat in the same vicinity as each other! We also appreciated the safety, ease, cleanliness, dinner options and just incredible staff at your establishment. Thanks so much 🙏

10

sara

Jul 9, 2023

·

Stayed 7 nights

Great Stay, Lovely staff, entire team are so helpful and friendly, wonderful food, gardens & Pool.

8

Vinodh

Oct 12, 2025

·

Stayed 1 night

Parking was good

8

Jasmin

Dec 17, 2024

·

Stayed 2 nights

The hotel is certainly outdated but the staff, service, facilities and grounds more than make up for it. It's quiet, close to everything. The food is wonderful as is the wine. A family friendly hotel - I love staying here when I'm up in Townsville for my dental check ups :)

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many found rooms clean and tidy, while others reported grubby or worn areas, dirty carpets and showers, dusty air-conditioning filters, damp smells, and occasional ants.

Related guest reviews

10

Glenis

Oct 29, 2025

·

Stayed 1 night

Clean room with friendly obliging staff. Great spot

6

David

Jan 6, 2025

·

Stayed 1 night

the aircon filter were super dusty, old property, dirty shower.... very poor standard

6

Timothy

Apr 16, 2024

·

Stayed 1 night

A lovely but neglected property. The room had a damp and moldy smell. And it was a bit dated. But the location and gardens of the hotel are amazing. They make up for most anything. We had a lovely afternoon outside for an early dinner, before our early morning departure from the airport nearby.

2

Shahab

Jan 8, 2025

·

Stayed 1 night

Our room had a carpet that had not been cleaned in ages, would not want to step on with bare feet. Room is in bad need of a paint. Dirty walls and rusty doors. Worst “hotel” stay. I will be asking for a refund.

10

Ken

Aug 31, 2024

·

Stayed 3 nights

So clean

10

Cathy

Dec 27, 2023

·

Stayed 2 nights

Clean, comfortable, safe and convenient.

10

Douglas

Feb 28, 2025

·

Stayed 2 nights

Lovely room clean and tidy and great food i had a very pleasant stay and felt very safe there

8

Stuart JL

Dec 1, 2025

·

Stayed 2 nights

Not a palace but comfortable. Rooms let the hotel down for us, bath leaked, ants on the walls, furniture dated. All very liveable if you’re not fussy but it did let down the hotel. Bed however were clean and comfy. Breakfast and restaurant was good. Pool and surrounds well maintained. Overall we would stay again but bedrooms really could do with some TLC.

10

Alisha

Feb 19, 2023

·

Stayed 2 nights

Clean

4

mary

Jul 11, 2023

·

Stayed 2 nights

Staff (front desk, housekeeping, restaurant), friendly and efficient. However, the property , apart from the gardens and the front desk/restaurant area, i.e. the rooms --is grimy and run-down. And that includes our room, which was grimy, grubby, and very, very tired. Dirty doors, stained carpet and upholstery, dings isn the wall, very old-fashioned bathroom, with shower in bathtub and thus dangerous to get into. No grab-bar; asked for a mat for the tub, which was provided. Ditto only one reading light in the room; a second was also provided. Why should we have had to ask? Should have been there in the first place. Even the hand-held hair dryer was grubby and dirty. Basic I don't mind, except for the price, which in this case was at least $100 more than was warranted. But grubby is another matter. Also -- beware if you don't have a car. No public transportation nearby and $20-$30 to get into Townsville by taxi. Whoever owns this property can be proud of the staff, but embarrassed and ashamed by the state of the rooms -- or at least the one we were in, which I'm guessing would be typical of the rest.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally dated and in need of refresh, with reports of small layouts, worn bathrooms with shower-over-bath tubs, noisy or weak air-conditioning, stuck doors, and some neighbor noise; some upgraded or larger rooms are comfortable and quiet.

Related guest reviews

6

Mark

Jul 9, 2025

·

Stayed 1 night

Very spread out, more like a resort. Stairs to most rooms, toilet seat was yellow and very very old, made the whole bathroom seem dated. The whole place needs a full renovation, will definitely be going back to Palmer Street precinct and only use the Mercure as a last resort and I am an ALL Gold member.

6

Sharon

Mar 25, 2024

·

Stayed 1 night

The property was quite dated and for the price I was disappointed with the room. A lot of rust and damage from humidity, it just looked tired and had water stains down the walls. As we were on the second floor the verandah looked very worn in some areas. The milk provided in the room was off(curdled). The TV had big white dots on the screen.The outside surrounds and pool were lovely. The staff across the whole facility provided a great service, they were all courteous, helpful and very friendly.. The meals were very nice, though the bar prices a little steep.I had tossed up staying two nights but so glad I did not.

6

Lee

Jun 19, 2024

·

Stayed 2 nights

The property was clean and tidy and the staff where amazing but the rooms are very dated and air conditioning did not work properly on the room we where in very over priced

10

Robyn

Dec 16, 2024

·

Stayed 3 nights

the staff were particularly kind and went out of their way to meet requests. shout out Ali on front desk Excellent service.

2

Amanda

Jul 8, 2025

·

Stayed 4 nights

This property was advertised with photos of well appointed bathrooms. However in reality the showe0r was in an old style bath tub, not friendly to mature guests. Our room was on the second floor with only wooden stair access, not made clear in any photos or advertisement. The housekeeping staff were engaging & friendly but the reception staff gave no acknowledgement when guests pass reception desk either entering or departing premises unless directly approached. I felt that good money was paid for substandard accommodation. It was very disappointing.

8

Luke

Nov 11, 2025

·

Stayed 2 nights

The air conditioner wasn't as good as I thought it would be and the back door to the back patio was stuck, other than those two things it was a pleasant stay at Mercure.

8

Michelle

Nov 3, 2024

·

Stayed 1 night

Noisy air conditioner which impacted sleeping otherwise good value for money

10

Laura

Jun 25, 2024

·

Stayed 1 night

The Mercure Townsville is a lovely family-friendly hotel. We were upgraded to a larger room, which was extremely comfortable and great for our short stay. The room was quiet and provided all amenities; tea, coffee and toiletries. The room was clean and beds comfotable. My daughter and I enjoyed dinner at the Celsius restaurant. Food was fresh and quick to order. Staff were friendly providing great customer service. We also enjoyed the breakfast buffet which had a wide variety of cold and hot dishes to choose from. Parking was ample and safe. A close drive into Townsville to see the sights, only about 5-10 minutes. I recommend The Mercure Townsville as a great family friendly hotel.

6

Bryanna

Oct 7, 2024

·

Stayed 7 nights

We enjoyed our stay at the mecure. Very close to Shopping Centre & Food. Our room itself was nice, but very small and squished for 3 people. The bathroom definitely needs a lot of attention. Loved the wildlife at night. Daughter loved the kids pool, was like a warm bath! Buffet breakfast was awesome, we thoroughly enjoyed it. Daughter loved the pancake machine! Dinner was great, just a bit on the slow side.

8

Andrina

Feb 25, 2024

·

Stayed 2 nights

The staff here tried very hard to provide quality service. The bar/restaurant was pretty good and the pool looked nice. The place was a bit run down though, and the noise from adjacent rooms was a bit much. I probably would not stay here again, but it would probably suit some people well.

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AI-generated summary based on recent guest reviews

Service

Service is a strong point, with many praising friendly, helpful staff and smooth check-in; a few mention indifferent or rude interactions and occasional operational lapses.

Related guest reviews

10

Donald Patrick

Nov 23, 2025

·

Stayed 1 night

Staff at reception was super excellent and helpful.

10

Wayne

Dec 28, 2024

·

Stayed 3 nights

Friendly staff, excellent food at the restaurant

10

Robyn

Dec 16, 2024

·

Stayed 3 nights

the staff were particularly kind and went out of their way to meet requests. shout out Ali on front desk Excellent service.

2

Amanda

Jul 8, 2025

·

Stayed 4 nights

This property was advertised with photos of well appointed bathrooms. However in reality the showe0r was in an old style bath tub, not friendly to mature guests. Our room was on the second floor with only wooden stair access, not made clear in any photos or advertisement. The housekeeping staff were engaging & friendly but the reception staff gave no acknowledgement when guests pass reception desk either entering or departing premises unless directly approached. I felt that good money was paid for substandard accommodation. It was very disappointing.

10

Kingsly

Apr 23, 2024

·

Stayed 2 nights

Safe quiet excellent service and super friendly staff Grounds, pool and restaurant all presented in immaculate condition

8

Cindie

Oct 5, 2023

·

Stayed 1 night

Just a quick stopover between flights Great place and great friendly staff

10

Kingsly

Jan 25, 2025

·

Stayed 1 night

Excellent venue clean tidy beautiful gardens and pool area Bar and restaurant very good Desk staff professional, helpful and cheerful

10

Patricia Jane

Mar 27, 2023

·

Stayed 7 nights

Quiet location yet near shopping centre. Staff always helpful.

2

Mary-Jane

Oct 14, 2024

·

Stayed 2 nights

Room was not very clean staff were rude

10

Sandra

Mar 24, 2024

·

Stayed 1 night

i loved it here -the staff were sensational I had some trouble downtown and Deb the night receptionist went above and beyond to help me -thank you all

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AI-generated summary based on recent guest reviews

Location

Quiet, convenient location near shops and the airport, with an easy drive into town; popular for short stopovers.

Related guest reviews

10

Anthony

Mar 2, 2023

·

Stayed 1 night

Close to the airport. 24 hour desk.

8

Loxton

Mar 24, 2024

·

Stayed 1 night

Nothing fancy but very comfy and affordable. My standard airport hotel stop.

8

Stephen

Apr 13, 2025

·

Stayed 2 nights

Great rooms ,comfortable , close to park and shops Just a great atmosphere to the motel Welcoming staff .

10

Jennifer

Jun 19, 2023

·

Stayed 1 night

In a quite area even though main exit was just around the corner.

10

Vera

Jan 12, 2025

·

Stayed 2 nights

So conveniently located

8

Dora

Dec 29, 2024

·

Stayed 2 nights

Convenient to the event I was attending.

10

Patricia Jane

Mar 27, 2023

·

Stayed 7 nights

Quiet location yet near shopping centre. Staff always helpful.

10

Laura

Jun 25, 2024

·

Stayed 1 night

The Mercure Townsville is a lovely family-friendly hotel. We were upgraded to a larger room, which was extremely comfortable and great for our short stay. The room was quiet and provided all amenities; tea, coffee and toiletries. The room was clean and beds comfotable. My daughter and I enjoyed dinner at the Celsius restaurant. Food was fresh and quick to order. Staff were friendly providing great customer service. We also enjoyed the breakfast buffet which had a wide variety of cold and hot dishes to choose from. Parking was ample and safe. A close drive into Townsville to see the sights, only about 5-10 minutes. I recommend The Mercure Townsville as a great family friendly hotel.

10

Gabriela

Dec 3, 2024

·

Stayed 1 night

The staff was incredibly friendly and accommodating, making me feel welcome from the moment I arrived. The room was spacious, clean, and well-equipped with all the amenities I needed. The location was perfect, with easy access to the airport. Overall, a fantastic experience, and I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

8

Yonell

Dec 17, 2024

·

Stayed 4 nights

Good location

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AI-generated summary based on recent guest reviews

Dining

On-site dining and the buffet breakfast receive frequent praise for quality and variety, though some guests found prices high, service slow at times, or event catering inconsistent.

Related guest reviews

6

Holly

Jun 10, 2024

·

Stayed 2 nights

Hot water wasnt very hot on lower pressure but when on higher pressure it started flooding the bathroom. Food was hit and miss room service I ordered was excellent yet the wedding I attended the food was cold very dry and not enjoyable. The hanging space wasn't long enough for a suit that had been dry-cleaned. The bed was comfortable and other facilities was perfect for our 2 night stay. I wouldn't recommend it for a wedding venue but a good option for business people or those travelling l.

10

Gareth

Jul 27, 2024

·

Stayed 1 night

We used the swimming pool and were the only ones in it! The buffet breakfast had a great selection and was great value for money. The only downside was the the breakfast items, crockery and cutlery were scattered in illogical places and there was no flow to being able to collect what you wanted, particularly on first arrival. The hotel should consider how the breakfast items could be better laid out. And although the Mercure may be French owned, instead of Bon Maman jams alone, they should provide Aussie-made jam, marmalade and most importantly, Vegemite!!

10

Wayne

Dec 28, 2024

·

Stayed 3 nights

Friendly staff, excellent food at the restaurant

8

Sue

Sep 30, 2024

·

Stayed 3 nights

Staff very helpful, close to takeaways. On site restaurant very over priced. Bathroom/ shower very small space.

4

Peter

May 2, 2023

·

Stayed 2 nights

The property is in need of basic maintenance, footpath bricks are loose or a trip hazard the door frames are rusted. The maps posted around the property need updating. The restaurant needs an insect repellent system and a chef who can cook the menu as it is described. Also, room service is supposed to be room service and not require an extra payment for it to be delivered to the room.

8

Stuart JL

Dec 1, 2025

·

Stayed 2 nights

Not a palace but comfortable. Rooms let the hotel down for us, bath leaked, ants on the walls, furniture dated. All very liveable if you’re not fussy but it did let down the hotel. Bed however were clean and comfy. Breakfast and restaurant was good. Pool and surrounds well maintained. Overall we would stay again but bedrooms really could do with some TLC.

10

Kingsly

Jan 25, 2025

·

Stayed 1 night

Excellent venue clean tidy beautiful gardens and pool area Bar and restaurant very good Desk staff professional, helpful and cheerful

10

Laura

Jun 25, 2024

·

Stayed 1 night

The Mercure Townsville is a lovely family-friendly hotel. We were upgraded to a larger room, which was extremely comfortable and great for our short stay. The room was quiet and provided all amenities; tea, coffee and toiletries. The room was clean and beds comfotable. My daughter and I enjoyed dinner at the Celsius restaurant. Food was fresh and quick to order. Staff were friendly providing great customer service. We also enjoyed the breakfast buffet which had a wide variety of cold and hot dishes to choose from. Parking was ample and safe. A close drive into Townsville to see the sights, only about 5-10 minutes. I recommend The Mercure Townsville as a great family friendly hotel.

6

Bryanna

Oct 7, 2024

·

Stayed 7 nights

We enjoyed our stay at the mecure. Very close to Shopping Centre & Food. Our room itself was nice, but very small and squished for 3 people. The bathroom definitely needs a lot of attention. Loved the wildlife at night. Daughter loved the kids pool, was like a warm bath! Buffet breakfast was awesome, we thoroughly enjoyed it. Daughter loved the pancake machine! Dinner was great, just a bit on the slow side.

10

Kingsly

Sep 17, 2023

·

Stayed 1 night

Excellent dining experience great location with lovely gardens

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $114	2 $125	3 $148
4 $96	5 $96	6 $104	7 $103	8 $106	9 $108	10 $114
11 $99	12 $105	13 $111	14 $110	15 $105	16 $120	17 $139
18 $121	19 $109	20 $111	21 $116	22 $107	23 $110	24 $104
25 $103	26 $117	27 $115	28 $109	29 $114	30 $229	31 $504

Mercure Townsville

Prices for Mercure Townsville

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed

Deluxe Room, 2 Queen Beds

Standard Room, Multiple Beds

Classic Room, Garden View

Standard Room, 1 Queen Bed

Classic Room, 1 King Bed (Special Access)

Classic Room, 1 Queen Bed, Garden View

Family Room, Multiple Beds

Classic Room, 1 King Bed

Superior Room, 1 King Bed

Privilege, Room, 1 Queen Bed, Lakeside

Deluxe Bungalow, 2 Bedrooms

Premium Room, 1 King Bed

Privilege, Twin Room, 2 Twin Beds, Accessible, Lakeside

Guest reviews of Mercure Townsville

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Townsville

Considering this hotel for your Townsville trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $703	26 $136
27 $98	28 $97	29 $108	30 $108