Is parking available at the property?

Free self-parking is available on-site, with limited spaces. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee, approximately AUD 10 to 32 per person.

What are the standard check-in and check-out times?

Check-in time is from 2:00 PM, and check-out time is by 10:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details should be confirmed with the property prior to arrival.

Where is the property located in relation to key landmarks?

The property is located in the heart of Townsville, just steps from the Museum of Tropical Queensland and Cultural Centre Townsville. It is approximately 0.3 miles from Perc Tucker Regional Gallery and ReefHQ, and about 0.6 miles from The Strand Beach.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, which is seasonal. Guests can enjoy the pool during operational hours.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified, so it is advisable to check with the property for specific policies.

Rambutan Resort in Townsville

Average nightly price at Rambutan Resort by month, last 12 months (USD)
Month	Average price
January	$82
February	$90
March	$100
April	$124
May	$105
June	$114
July	$129
August	$117
September	$107
October	$115
November	$102
December	$99

What guests think

At Rambutan Resort, guests praise the central Townsville location and overall value, while opinions split on the rooms, which many find clean and comfortable but often small and affected by noise from on-site venues and nearby nightlife.

The rooftop restaurant, woodfired pizzas and pool draw frequent compliments, with many valuing the convenience of on-site dining. Parking is available but repeatedly described as tight or hard to access, and the lift is switched off overnight. Service is widely noted as friendly and helpful, though a few guests reported inconsistent bar service or booking/after-hours issues. Expect a vibrant, central stay best suited to travellers comfortable with a social atmosphere.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Popular rooftop pool and on-site bars/restaurants are a highlight. Parking is available but often tight or hard to access, and some note lift limitations or tricky property access.

Related guest reviews

10

Tanya

Mar 14, 2025

·

Stayed 1 night

Nice island feel, very clean & compact. Includes underground parking too.

10

Ann

Feb 14, 2026

·

Stayed 2 nights

Loved the pool and rooftop bar

8

Alexandra

Aug 9, 2024

·

Stayed 1 night

Bar mit Rooftop - Restaurant direkt in der Unterkunft. Lecker. Um 22.00 Uhr Schuß und damit Ruhe zum Schlafen. Gute Betten. Nettes Personal. Gute Parkmöglichkeit Zentral gelegen.

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8

Kishan

Oct 14, 2025

·

Stayed 1 night

The room was nice but a little smaller than I had imagined. The hotel itself is lovely however all the rooms are located around a central pool and bar/restaurant area so may get loud on busy nights. Luckily for us it was a quiet night. The restaurant on site is amazing with great food and drinks options. The only slight inconvenience was the car parking was difficult to find, I would recommend asking for directions prior to arrival.

8

Robyn

Mar 30, 2023

·

Stayed 1 night

The staff were delightful. Access was a bit tricky! Overall just a lovely place!

10

lee

Oct 31, 2024

·

Stayed 1 night

Great place to stay, was only there for one night but it is a great location near the Strand. Great dining and bar facilities. Rooms were clean and tidy with motel information and menus in rooms. Really liked the convenient car parking, is a bit tight but very handy to hotel, with cctv. Will definitely stay again.

8

THIERRY

Oct 15, 2025

·

Stayed 3 nights

L'ascenseur ne monte qu'au deuxième et ma chambre était au troisième. Par contre le parking, situé à l'arrière permet un accès direct au premier étage. Les manœuvres dans le parking souterrain sont parfois compliquées et il peut être plein mais il existe aussi un parking extérieur. Hotel calme alors qu'on pourrait craindre les bruits du bar/restaurant de la piscine. La chambre est assez spacieuse et le lit confortable. Hotel situé au cœur même de la ville, avec toute l'attractivité de Flinders street, et Palmer Street, de l'autre côté du creek, n'est qu'à 600m. Je n'ai pas pris le petit déjeuner ni dîné sur place.

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8

matthew

Oct 11, 2025

·

Stayed 1 night

Nice room, great rooftop pool and restaurant, best pizza we have had in ages!

6

Colin

Jul 15, 2025

·

Stayed 1 night

Property was ok. Not sure what it would be like on weekends due to proximity of accommodation to bar and it being in the nightclub part of town. Accommodation on 3rd floor and elevator only operates until 10pm. Rooftop swimming pool looked inviting

10

Leticia

Dec 13, 2023

·

Stayed 1 night

Great stay, only fault was the downstairs carpark is hard to drive in and out of due to the steepness, I have a standard height sedan and scrapped going in and out.

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Cleanliness

Many guests report clean, fresh rooms, but recurring issues include dirty or poorly cleaned spaces (especially some villas), cockroaches, and occasional leaks or drainage problems. Housekeeping consistency varies between stays.

Related guest reviews

4

Laren

May 18, 2025

·

Stayed 2 nights

The villa was dirty - smelt of mould, hair everywhere, stained couches, dust all throughout bathrooms. Very disappointed considering it was $600 per night

6

David

Dec 26, 2024

·

Stayed 1 night

The property had not been cleaned properly in any of the rooms. The walkways were very slippery in the rain as they weren't covered.

8

Lysanne

Oct 17, 2025

·

Stayed 1 night

Lots of construction on street, not the hotel’s fault but started at 6:55 am and could be heard on 3rd floor very well. Also noisy just because it’s downtown and pool/bar/restaurant are very close on same level. Also told front desk that floor in room is very dirty. Came out of shower with clean feet, walk to bed and they were black.

4

Naomi

May 29, 2023

·

Stayed 5 nights

We stayed for 5 nights. We never had a change of linen for our beds and we found cockroaches on the first night. The staff were very nice but for the price, I would have expected more especially as the one room was very cramped for the 4 of us.

10

Jason

Feb 24, 2026

·

Stayed 1 night

Room was nice and clean and staff was friendly

6

Angus

Jan 6, 2025

·

Stayed 1 night

Room had large red cockroaches, not just one but three. I have never seen that before in all my travels. The light in the bathroom didn’t work. A part from that the room was comfortable. Well located, walking distance to esplanade.

8

Aleksandra

Mar 16, 2025

·

Stayed 2 nights

Good location close to ferry and the strand walk. Reception staff were great. Nice pool area and good deals on at the restaurant. Lost a star due to cleaning - we had days were our beds weren’t made, bins weren’t emptied and one of the cleaning ladies was not particularly professional in her attitude. As an area for improvement we would also suggest the WiFi code should be valid for the full stay to align with most other hotels, guests are only given a code for up to 2 days.

4

Adriana coombes

Dec 6, 2022

·

Stayed 19,331 nights

Our room had a water leak from the bathroom that was seeping up through the flooring. And it stunk quite bad. They seemed to know about it when I spoke with them (so why did they book the room out). They did offer us another room but it didn’t have 2 beds, only 1, which made it a little tight with the kids.

6

Wayne

Oct 2, 2023

·

Stayed 1 night

The F&B options were good and very convenient. The villa was very dirty and poorly cleaned and falling apart in areas.

10

Carla

Apr 8, 2025

·

Stayed 2 nights

Very clean

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Rooms

Rooms are generally basic, with many described as small and short on storage, though some are spacious and comfortable. Expect noticeable noise from the bar/pool and nearby clubs (often easing by 10pm), mixed mattress/air-con comfort, and uneven Wi‑Fi/TV connectivity.

Related guest reviews

6

Nicole

Jan 9, 2025

·

Stayed 1 night

Curtains didnt block out the sun, was also situated next to the lift so a little noisy.

4

Lindsey

Oct 25, 2024

·

Stayed 2 nights

Photos really are deceiving, looks like an oasis - it’s an old backpackers with a few new cushions and a couple of prints. Rooms are small and have no power points to use, have to unplug fridge or light to access a free one. Noisy, but that’s location. Can’t open curtains, as no nets to cover people looking completely inside the room from outside as they walk by your room. Very basic, and pretty average.

8

Karin

Mar 7, 2025

·

Stayed 3 nights

zentrale Lage, Pool, Rooftop-Bar schön, sehr freundliches Personal, aber extrem kleine und einfache Zimmer, sehr dunkel, kleine Fenster, z.T. Wand davor...wenig Licht, 1 Zimmer hatte keine Türabdichtung, so dass Regenwasser ins Zimmer floss...Preis-Leistung?

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6

Brenda

Oct 26, 2025

·

Stayed 2 nights

This hotel is well located but very noisy due to the surrounding businesses.

8

Leonie

Apr 25, 2025

·

Stayed 3 nights

It was really cute. I stayed in room 29 which was adjacent to the pool, restaurant and roof top bar. The room was beautiful and access to the whole property was easy via the lift. The restaurant food was great and I indulged with room service and there were no ridiculous service fees. The only issue I had was there was no pay TV access. I went to Townsville to stay in lovely accommodation for R&R not to sight see and to watch movies in my room for some of the time. I was told the smart TVs weren't very smart and couldn't connect to the property wifi. Anyway I read my book by the beautiful pool and was happy. At night I then streamed shows on my phone lol. I'll definitely return. Thanks team. I really enjoyed my stay of 3 nights.

6

Robert

Aug 31, 2024

·

Stayed 6 nights

The hotel rooms are directly adjacent to the rooftop restaurant, which gets loud and can stay loud very late into the night. Multiple nights we were woken by yelling and people running past our door. The rooms are small and only suitable for more than one person if they are very close. The bathroom/shower area has no privacy, so we frequently left the room while the other was showering. There's a small underground parking garage suitable for compact cars. I had a full-size three- row SUV, and scraped the frame a couple times entering and exiting the steep ramp. Prices are what you would expect for the area. It's a few blocks from the Strand (easy walking) and avoids higher prices. Very close to the ferries to Magnetic Island. Staff are friendly. Food in the restaurants is good. Pool looks nice, although we didn't use it. Separating the rooms from restaurant parties would go a long way towards making this a hidden gem. A door (even a curtain) would certainly help the privacy issue with the bathroom.

8

Kishan

Oct 14, 2025

·

Stayed 1 night

The room was nice but a little smaller than I had imagined. The hotel itself is lovely however all the rooms are located around a central pool and bar/restaurant area so may get loud on busy nights. Luckily for us it was a quiet night. The restaurant on site is amazing with great food and drinks options. The only slight inconvenience was the car parking was difficult to find, I would recommend asking for directions prior to arrival.

6

jodi

Oct 10, 2025

·

Stayed 1 night

Room was clean but very small. Didn’t think it was good value for money. All the rooms are located around the pool and bar area so can be quite noisy. There is a good restaurant, parking and lifts. Reception staff was friendly and helpful. I wouldn’t stay on a Friday or Saturday night as next door to night clubs. Unless yr going clubbing of course

8

Emma

Jul 26, 2025

·

Stayed 2 nights

WiFi wasn't good

6

DUO

Mar 31, 2025

·

Stayed 2 nights

The aircon is quite loud, and the fridge is right next to my bed. It’s making it hard for me to sleep. No lift to upper level rooms, so we’ll have to carry our heavy luggage up the stairs. It’s a bit like staying in a hostel.

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Service

Service is frequently praised as friendly, accommodating and efficient, with several staff singled out by name. Some guests noted inconsistent bar/restaurant service or policy frustrations such as refunds or early closures.

Related guest reviews

8

Marci

Sep 3, 2024

·

Stayed 1 night

I have stayed here a few times. Always been a pleasant stay. The staff are all lovely.

10

Maria Pia

Nov 24, 2025

·

Stayed 1 night

The room was very clean and spacious. The person working at the desk was incredibly kind and answered all of my phone questions with patience and care. I just regret not asking him his name because I would like to give him a special mention. The location and cleanliness of the hotel would definitely make me choose it again. It has parking and that is also a great perk.

10

John

Jan 23, 2024

·

Stayed 4 nights

Great staff, very helpful. Highly recommend.

10

Lorrae

Jul 8, 2025

·

Stayed 1 night

From the minute we checked in to the minute we checked out, our experience was nothing short of exceptional. The staff in the lobby were very welcoming and knowledgeable. Our room was very clean, it was spacious, and despite there being quite a few kids staying at the resort, we had the best sleep in almost 2 weeks of travelling. We hardly heard anything! The pool area was great and we really enjoyed sipping a cocktail and relaxing. There were ample seats to choose from. We checked out quite early and Ryan in reception was amazing. The only thing that I wished was different was that we booked for longer! We will definitely be staying again on our next visit to Townsville!

10

Chastyn

Jul 27, 2025

·

Stayed 1 night

Customer Service was exceptional.

10

Emma

Dec 1, 2022

·

Was the perfect location and set up for us - we had everything we needed and the staff were amazing! They went over and above to make sure everything was perfect for us.

2

Sherry

Jan 13, 2026

·

Stayed 1 night

I am rating this hotel terrible as we didn’t get to stay there due to Cycline Koji as we were stuck in Rockhampton due to Bruce Highway closed. We phoned to let them know 1st thing in the morning as soon as we knew the roads were closed due to the Cyclone but they would not refund our accommodation which I thought was extremely disappointing that they had no lack of empathy that we could not physically get to the hotel being 8 hrs drive away in a cyclone. Such a bad and uncaring attitude for a hotel in such extreme circumstances.

10

Alec

Apr 9, 2024

·

Stayed 1 night

Excellent staff and customer service

10

Travis

Jan 28, 2025

·

Stayed 4 nights

I had a 4 night stay here from victor and had the best time..the food amazing,beer was cold,rooftop pool awesome but the best part for me travelling on my own was all the staff made you feel welcome..so friendly and nothing was a issue..i will be back soon and im recommending the Rambutan Resort too everyone.cheers a special thanx to Dale,Clodagh,Ben for everything they did...regards Trav.

10

Timothy

Jul 13, 2025

·

Stayed 5 nights

Terrific value, concierge staff were polite and helpful throughout. Upstairs bar was on occasion not so welcoming, keen to close early whenever possible, service was otherwise efficient though.

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Location

Very central and walkable, close to The Strand, ferry and dining. Nightlife and street activity can cause noise, especially on weekends or during events.

Related guest reviews

10

Steven

May 30, 2025

·

Stayed 3 nights

Great location

6

Brenda

Oct 26, 2025

·

Stayed 2 nights

This hotel is well located but very noisy due to the surrounding businesses.

10

brad

Mar 5, 2023

·

Stayed 1 night

Great location

8

Kyra

Jun 15, 2025

·

Stayed 3 nights

Close to everything

8

Marco

Aug 30, 2025

·

Stayed 1 night

Good location for your holiday.

10

Jennifer

Jun 2, 2025

·

Stayed 4 nights

Excellent hotel. Convenient location for the Strand, ferry wharf and shopping. Room was clean and comfortable. Sink vanity area in bedroom but loo and shower were separate which was a very convenient set up. Nice pool area and both restaurants served really good food.

8

Amy

Mar 9, 2023

·

Stayed 2 nights

Great location ose to football, nightlife, restaurants and easy to commute from airport . All staff were friendly and super helpful

8

Nicholas

Jun 21, 2025

·

Stayed 1 night

Close to museum and Magnetic Island ferry

8

Troy

May 26, 2024

·

Stayed 2 nights

Close to everything as I went to the football game but is noisy early in the morning from the clubs.

10

Audrey

Aug 2, 2023

·

We had a wonderful few nights stay. The hotel is centrally located with lots of dining options in walking distance nearby. The room was comfortable with a big bed especially appreciated by my tall partner. The tea and coffee facilities were appreciated and the shower had good water pressure. We enjoyed the rooftop pool with towels available and bar, and had breakfast downstairs one morning. We didn’t have any issues with noise at night, although didn’t stay over the weekend. We were able to leave our bags prior to check in and received a call when the room was ready early, which was appreciated.

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Dining

On-site dining is a strong point, with frequent praise for the rooftop restaurant/bar, woodfired pizzas and good-value breakfasts. Some guests mention average dishes, billing errors or early closures.

Related guest reviews

10

Brook

Apr 12, 2024

·

Stayed 1 night

Only had a short overnight stay it loved the roof top pizza restaurant and pool.

10

Karen

Jul 18, 2025

·

Stayed 1 night

Property was easy to locate, free parking. Rooms were very clean and bed was comfortable. Food was great and reasonable at resort also

10

Rocco

Nov 18, 2025

·

Stayed 1 night

Our one night stay here was very comfortable and quiet. Whilst our room was very basic and a little aged it was clean, the sheets crisp and the bed large and comfy. The hotel has amazing character and a really good vibe especially the rooftop area. The staff were so friendly, helpful and efficient. We enjoyed a lovely breakfast - delicious omelette and coffee, and a great woodfire pizza dinner. Thank you, we look forward to returning.

10

Garry

Sep 18, 2025

·

Stayed 2 nights

Great hotel and location, friendly staff and fantastic breakfast downstairs.

8

matthew

Oct 11, 2025

·

Stayed 1 night

Nice room, great rooftop pool and restaurant, best pizza we have had in ages!

8

David

Feb 1, 2025

·

Stayed 1 night

Nice place to stay restaurant could have had better service and the dinner was just ok.

10

Jennifer

Jun 2, 2025

·

Stayed 4 nights

Excellent hotel. Convenient location for the Strand, ferry wharf and shopping. Room was clean and comfortable. Sink vanity area in bedroom but loo and shower were separate which was a very convenient set up. Nice pool area and both restaurants served really good food.

8

Warren

Dec 2, 2025

·

Stayed 1 night

Very cool place, room was comfortable, dinner was tasty and good value, would stay there again

8

Marijke

Jun 20, 2024

·

Stayed 2 nights

Lovely hotel, close to maggie ferry. Rooms clean, great shower and a nice big bed, all we needed Pool was lovely to sit at for a while, we didnt swim in it. Only thing that was disappointing was that we were overcharged as handed in the vouchers for free drinks for guest with dinner but still were charged and given the wrong chicken schnitzel. All in all, if ever in Oz again, i would stay again and do recommend the Hotel

8

David

Oct 31, 2023

·

Stayed 2 nights

Dining options on site were great and choices were excellent

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $95	9 $76	10 $81	11 $85	12 $85	13 $146	14 $322
15 $80	16 $83	17 $69	18 $84	19 $74	20 $138	21 $123
22 $88	23 $88	24 $89	25 $77	26 $77	27 $82	28 $120
29 $71	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
		1 $95	2 $153	3 $75	4 $91	5 $137
6 $77	7 $77	8 $78	9 $76	10 $81	11 $86	12 $96
13 $68	14 $79	15 $76	16 $100	17 $91	18 $114	19 $104
20 $81	21 $74	22 $80	23 $81	24 $108	25 $124	26 $145
27 $102	28 $96	29 $87	30 $84	31 $127

Rambutan Resort

Prices for Rambutan Resort

Monthly average prices

About this property

Location

Room options

Twin Double Room

Queen Room

Queen Accessible Room

King Room

Family Room

4 Bedroom 2 Bathroom Villa

Guest reviews of Rambutan Resort

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Rambutan Resort

Considering this hotel for your Townsville trip?

Prices for upcoming dates