Is parking available at the property?

Free self-parking is available on-site.

Does the property allow pets?

No pets are allowed at the property.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 9:30 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request.

Where is the property located in relation to key landmarks?

The property is located in South Townsville, within a 5-minute walk of Perc Tucker Regional Gallery and Maritime Museum of Townsville. It is 0.8 miles from ReefHQ and The Strand Beach.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, which is seasonal.

What are the hotel's policies for guests staying with children?

Children are welcome at the property.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for AUD 20 per night, and rollaway beds are available for AUD 65 per night. Advance request is recommended.

Oaks Townsville Gateway Suites

Average nightly price at Oaks Townsville Gateway Suites by month, last 12 months (USD)
Month	Average price
January	$132
February	$145
March	$158
April	$197
May	$184
June	$176
July	$213
August	$180
September	$175
October	$154
November	$172
December	$153

What guests think

At Oaks Townsville Gateway Suites, travellers praise the walkable riverfront location near restaurants and the stadium, friendly front-desk service, and generally spacious apartments with views, parking, and a pool, making it convenient for short stays and events.

Multiple reviews note maintenance and cleanliness inconsistencies, including worn furniture, stained carpets, and occasional air-conditioning leaks or odours. Some guests also reported noise from the road, neighboring units, or nearby AC systems. Several were frustrated by security deposit holds and slow refunds. Overall, expect a well-located apartment-style stay that’s comfortable when assigned a better-maintained, quieter room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site facilities include a pool and gym, plus secure parking. Guests often liked the pool and parking, though some noted gym equipment and weights are limited, occasional pool water clarity issues, and parking height/space constraints for larger vehicles.

Related guest reviews

10

Jodie

Dec 1, 2024

·

Stayed 2 nights

This is our second stay at Oaks Townsville and we enjoyed it immensely. On both occasions, the front desk staff have been extremely friendly and welcoming, and on both occasions we have received room upgrades which we really appreciated. Our one-bedroom was beautiful - freshly renovated and decorated and had a lovely big balcony. The infinite pool was so inviting after a day of hot weather, and has a great outlook on the river. The public areas of the building could do with a bit of sprucing up (eg fresh paint in the corridors), and I am unsure whether we were supposed to receive full housekeeping in our apartment as our bins were emptied but our bed wasn't made and our towels weren't changed, but the public areas and outdoor area were very clean and tidy. We also appreciate the on-site car parking and the location, which is so close to bars and restaurants, and the stadium.

10

Tania

Mar 1, 2026

·

Stayed 2 nights

Staff were lovely. One bedroom apartment was comfortable, well-laid out with well-equipped kitchen, washing machine in the spacious bathroom and king-sized bed. Pool area nice. Quiet and very well-located, very close walking distance to restaurants, pubs, stadium etc.

8

Alexander

Oct 10, 2025

·

Stayed 1 night

Das Personal war sehr freundlich und hilfsbereit. Die Unterkunft war akzeptabel, man könnte jedoch einige alte Gegenstände austauschen, z.B. die Stühle. Das Gym und der Pool waren in einem guten Zustand. Parkplätze waren ausreichend vorhanden.

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6

Edward

Apr 13, 2024

·

Stayed 5 nights

Aircon leaked took 2 days to get fixed Carpet has holes in the outside of the unit and stains inside. The room. Pool looked dirt (green)

10

Nina

Sep 15, 2025

·

Stayed 2 nights

Clean and comfortable, gym was a little lacking in terms of weights, and there were little things like the chairs in the room had significant wear. A cover would fix this cheaply and quickly. Otherwise a seamless stay.

8

Kathy

Oct 6, 2025

·

Stayed 1 night

Our vehicle didn’t fit into the carpark. Too tall. Made parking difficult during the day. After hours was fine as there was adequate loading bays to park in.

8

Keith David

Sep 14, 2024

·

Stayed 5 nights

Close to all needs/spacious room/pool clean Need to fix gym equipment.

10

Daniel

Nov 27, 2023

·

Stayed 1 night

1 night stay here. Room was clean and well equipped. The reception staff were very helpful and friendly. Pool and Gym facilities were excellent. Would definitely stay here again.

10

andrew

Jan 21, 2024

·

Stayed 2 nights

Was a great room , nice and clean and everything as advertised , pool closes at 8 which we feel 1 hour to early , but nice pool with nice views , easy walk to local shops and cowboys leagues club

10

Barb

Apr 27, 2023

·

Stayed 3 nights

Property was clean and very comfortable. Undercover secure parking was great and it was easy walking distance to football stadium

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Cleanliness

Feedback on cleanliness is mixed: many found rooms clean and tidy, but several reported issues such as odors, mould in bathrooms or AC vents, stained carpets, dusty fixtures, and dishes not properly cleaned.

Related guest reviews

10

Sharmane

Nov 2, 2025

·

Stayed 2 nights

Room was very clean & spacious. So many walkable dining options nearby and very close to stadium. Would definitely recommend to friends and will definitely stay again!

10

Kenneth

Mar 6, 2025

·

Stayed 1 night

Nice hotel in Townsville. Quiet, clean room with comfortable bed. Good swimming pool. Walking distance to cafes, restaurants and pubs

6

Susan

Jul 22, 2024

·

Stayed 1 night

We chose the Oaks as we had stayed there many years ago and we knew there would be bars and restaurants very close to the accommodation. The property has aged and needs a good renovation. Check in was brilliant and efficient, they also called earlier in the day to confirm the bedding configuration that I had requested but didn't end up needing. The unit could do with a good clean. The bathroom had mold in the grout and when I tried to clean it off with the washer most came off so I don't think the cleaners had even tried, there must have been something they cleaned with on the shower floor as myself in the ensuite and my son in the 2nd bathroom almost slipped when we stepped in for our showers. The skirting boards need dusting as does the window sills. There were lights that the bulbs needed changing, blinds that were worn and starting to get holes in them, the bed and pillows weren't too bad as it will never be like home. The kitchen tap dripped and the uht milk was in date but was bloated so I wasn't game to drink it. Parking was included so that was a plus for the accommodation as well. We didn't venture anywhere else in Townsville as we were just passing through but the location is great for a quick stop with the bars and food so conveniently close.

6

Gary

Apr 10, 2023

·

Stayed 3 nights

Good location, mould in bathroom & mattress old and collapsed.

2

Sharon

Jul 12, 2024

·

Stayed 1 night

Nothing!!! aircon dripping mould everywhere mould in aircon vents not ice at reception phones don’t work beds had insects overall poor experience

2

Kiera

Oct 5, 2025

·

Stayed 1 night

Room was dirty and in need of a complete overhaul. Kitchen cupboards were broken and just placed closed. When opened the whole door fell off. Ac was smashed. Rubbish left behind in the room. Extra blanket was visibly soiled and had debris fly off it when we retrieved it. What appeared to be someone’s foot skin was on the couch and coffee table. Bathroom smelt like sewerage overnight. And the soap dispensers had dust and were dirty. Toilet roll holder coming off the wall and patched up holes in walls no sanding or painting done. I didn’t notice right away but the more I looked the more broken or dirty things I found. If I had not been so tired when we arrived I would have just left again. Beds were terribly uncomfortable. I reported to reception and all I received was sorry about that I will let someone know. Did not take down any details of what I had reported, acted very uninterested. I would not stay again. The location is great however. It is a little noisy due to the main road but that is to be expected. If they updated the rooms it was be a fantastic place to stay.

6

Lisa

Jun 6, 2023

·

Stayed 3 nights

Central and convenient, but extremely over priced for a 4 day stay and what we got. Noise from main road is extremely loud, need to keep sliding door closed during peak traffic periods to hear each other. The location is good and right next to cafes, dining, bars etc, surprisingly noise level from patrons and pedestrians for being so central is extremely low. Parking is secure and plenty. Bed was comfy….but base of bed had a lot stains , either from vomit, drinks or ehmm mmm, bathroom had hair all over and floor was not clean, toilet leaks, 1 toilet roll is not enough for a 4 day stay, last thing you want to do when taking a squat is head to reception for toilet paper, house keeping made bed that’s it. Carpet was dirty and had stains. It wasn’t the cleanest of rooms or hotel, the only plus was convenient location and secure parking.

10

Francine

Aug 29, 2025

·

Stayed 2 nights

Friendly staff, room was clean & spacious, amenities were very close, would stay again & highly recommend.

4

Julie

Oct 26, 2025

·

Stayed 1 night

Room smelt on arrival and had to open balcony door to air out. Bath spout is nearly off, it has been bogged on. Toilet roll holder doesn’t hold toilet paper as is moving. Had to pay 2 x $100 deposits has had two bookings for consecutive nights and stayed in same room.

10

Wim

Feb 7, 2026

·

Stayed 4 nights

Clean room, great staff, great position

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Rooms

Rooms are generally spacious and comfortable with river views and apartment amenities, though several mention dated furnishings or worn carpets. Recurring issues include noisy or leaking air-conditioning and noise from the road or neighboring units in some rooms.

Related guest reviews

6

Keith

Jun 20, 2023

·

Stayed 8 nights

Oaks is in a great spot, close to the new NRL stadium, city centre, restaurants and bars. Our room was really tired and could use an update. The room didn't have a nice smell when you walked in, the carpets have ripples in it and had come away from the joins at the kitchen and balcony doors. The air conditioner was leaking water everywhere, but they did get that fixed the following day. we had a room on the main road side and the noise was very loud, not just from traffic but from people yelling and screaming until the early hours of the morning. I'd request a room on the other side of the building. All in all it was ok, but needs a bit of money spent on it.

10

Tania

Mar 1, 2026

·

Stayed 2 nights

Staff were lovely. One bedroom apartment was comfortable, well-laid out with well-equipped kitchen, washing machine in the spacious bathroom and king-sized bed. Pool area nice. Quiet and very well-located, very close walking distance to restaurants, pubs, stadium etc.

8

paul

Jan 7, 2024

·

Stayed 3 nights

Bit annoyed at the guests next door playing music and partying half the night until we put in a complaint. There should be zero tollerence to this behaviour to deter people from having to ring reception and complain. No warning kick straight out. OK for the price.

8

Suzanne

Jan 17, 2026

·

Stayed 3 nights

The room was nice. But the air conditioner made a lot of weird noises. Then it started to drip water.

10

Charles

Jan 29, 2023

·

Stayed 3 nights

Really good size room. Lovely view. Bathroom was excellent very large. Would stay again.

10

Jill

Feb 19, 2024

·

Stayed 5 nights

Very spacious.

8

Bryan

Dec 19, 2023

·

Stayed 2 nights

Generally good, walls thin especially when toddlers are next door!

10

Donna

Mar 3, 2025

·

Stayed 2 nights

I have stayed at the Oaks Gateway Townsville several times before and have always been impressed with the standard of service, quality of accommodation and location. This was my first time in a studio apartment and I was not disappointed. The room was spacious, in very good condition and had a fabulous outlook. Customer service is always a priority and nothing is too much trouble for Steven and Jamie on Reception. There are numerous dining options on Palmer Street and getting into the City Centre is a short and pleasant walk. I don't stay anywhere else when visiting Townsville.

10

Gary

Mar 4, 2024

·

Stayed 3 nights

Great location, room was a good size - exactly what I needed for a 3 day stay

6

Tania

Aug 6, 2023

·

Stayed 2 nights

The room we stayed in was on the road side and it was very noisy didn’t get much sleep. Room was tidy and clean

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Service

Service is frequently praised as friendly and helpful at reception, with smooth check-in and prompt assistance when requested. However, several guests were frustrated by security deposit holds or refund delays, and a few cited poor communication or unhelpful responses.

Related guest reviews

10

Jodie

Dec 1, 2024

·

Stayed 2 nights

This is our second stay at Oaks Townsville and we enjoyed it immensely. On both occasions, the front desk staff have been extremely friendly and welcoming, and on both occasions we have received room upgrades which we really appreciated. Our one-bedroom was beautiful - freshly renovated and decorated and had a lovely big balcony. The infinite pool was so inviting after a day of hot weather, and has a great outlook on the river. The public areas of the building could do with a bit of sprucing up (eg fresh paint in the corridors), and I am unsure whether we were supposed to receive full housekeeping in our apartment as our bins were emptied but our bed wasn't made and our towels weren't changed, but the public areas and outdoor area were very clean and tidy. We also appreciate the on-site car parking and the location, which is so close to bars and restaurants, and the stadium.

4

Joel

Nov 4, 2023

·

Stayed 2 nights

After one week still waiting for my room deposit to return to my bank account

10

Tania

Mar 1, 2026

·

Stayed 2 nights

Staff were lovely. One bedroom apartment was comfortable, well-laid out with well-equipped kitchen, washing machine in the spacious bathroom and king-sized bed. Pool area nice. Quiet and very well-located, very close walking distance to restaurants, pubs, stadium etc.

10

Sandra

Sep 29, 2024

·

Stayed 2 nights

Superb location for restaurants. Close to everything. Super friendly staff.

10

Daniel

Nov 27, 2023

·

Stayed 1 night

1 night stay here. Room was clean and well equipped. The reception staff were very helpful and friendly. Pool and Gym facilities were excellent. Would definitely stay here again.

10

Donna

Mar 3, 2025

·

Stayed 2 nights

I have stayed at the Oaks Gateway Townsville several times before and have always been impressed with the standard of service, quality of accommodation and location. This was my first time in a studio apartment and I was not disappointed. The room was spacious, in very good condition and had a fabulous outlook. Customer service is always a priority and nothing is too much trouble for Steven and Jamie on Reception. There are numerous dining options on Palmer Street and getting into the City Centre is a short and pleasant walk. I don't stay anywhere else when visiting Townsville.

10

Colleen

Sep 2, 2024

·

Stayed 8 nights

Loved staying here. The employees were great, always smiling and helpful. Room was clean, anytime we needed anything there was very little wait time. Can’t say enough about how we were treated.

4

Julie

Oct 26, 2025

·

Stayed 1 night

Room smelt on arrival and had to open balcony door to air out. Bath spout is nearly off, it has been bogged on. Toilet roll holder doesn’t hold toilet paper as is moving. Had to pay 2 x $100 deposits has had two bookings for consecutive nights and stayed in same room.

8

Sarah

Nov 10, 2025

·

Stayed 1 night

Our stay was off to a disappointing start when we were checking in the hotel took a much larger security deposit than what was confirmed on my booking. Upon questioning the amount I was told it was because there was a concert on in town that night.

4

Giles

Feb 1, 2025

·

Stayed 2 nights

Room in need of refurbishment and a good clean. Lifts were out due to flooding in basement, and whilst I accept this was beyond their control due to weather, there was no communication about the outage or offer of help carrying bags up the stairs.

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Location

Location is consistently praised as central and walkable, close to restaurants, bars, the stadium, and the riverfront, with easy access to the city and ferry.

Related guest reviews

10

Kenneth

Mar 6, 2025

·

Stayed 1 night

Nice hotel in Townsville. Quiet, clean room with comfortable bed. Good swimming pool. Walking distance to cafes, restaurants and pubs

10

Tania

Mar 1, 2026

·

Stayed 2 nights

Staff were lovely. One bedroom apartment was comfortable, well-laid out with well-equipped kitchen, washing machine in the spacious bathroom and king-sized bed. Pool area nice. Quiet and very well-located, very close walking distance to restaurants, pubs, stadium etc.

10

Jason

Apr 15, 2024

·

Stayed 3 nights

Fantastic location, close to great restaurants and good value for money.

10

Sandra

Sep 29, 2024

·

Stayed 2 nights

Superb location for restaurants. Close to everything. Super friendly staff.

10

Angela

Mar 29, 2023

·

Stayed 5 nights

Property located in a central spot with good local amenities (restaurant etc)

8

Kay

Aug 5, 2023

·

Stayed 3 nights

Proximity and within walking distance to all central Townsville amenities and dining options.

10

Jason

Jun 26, 2025

·

Stayed 5 nights

Great location for both sides of the river. Walk to all cafes ,bars,pubs, restaurants and ferry.

8

Kelly

Apr 29, 2024

·

Stayed 4 nights

This property is close to lots of restaurants, the stadium and walking distance to the city centre

10

andrew

Jan 5, 2026

·

Stayed 1 night

Had nice view of river and town from balcony was in a quiet area plenty of dinning options close by , easy walk to cowboys leagues club and Woolworths

10

Wim

Feb 7, 2026

·

Stayed 4 nights

Clean room, great staff, great position

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Dining

Not enough information in reviews.

Related guest reviews

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $391	3 $346
4 $89	5 $97	6 $97	7 $137	8 $97	9 $346	10 $261
11 $106	12 $100	13 $100	14 $140	15 $140	16 $346	17 $346
18 $92	19 $100	20 $114	21 $100	22 $100	23 $271	24 $346
25 $90	26 $97	27 $97	28 $97	29 $97	30 $346	31 $346

Oaks Townsville Gateway Suites

Prices for Oaks Townsville Gateway Suites

Monthly average prices

About this property

Location

Room options

Hotel Room (No Housekeeping Service)

Apartment, 1 Bedroom, River View (No Housekeeping)

Apartment, 2 Bedrooms Kitchen (No Housekeeping)

Apartment, 3 Bedrooms

Apartment, 1 Bedroom

Apartment, 1 Bedroom, River View

Hotel Room

Apartment, 2 Bedrooms

Apartment, 1 Bedroom (No Housekeeping)

Guest reviews of Oaks Townsville Gateway Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Oaks Townsville Gateway Suites

Considering this hotel for your Townsville trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $1,027	26 $266
27 $92	28 $95	29 $139	30 $265