Is parking available at the property?

Yes, free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:00 AM to noon for a fee, approximately AUD 12 to 31.95 for adults and AUD 13 to 31.95 for children.

What are the standard check-in and check-out times?

Check-in time is at 2:00 PM, and check-out time is at 10:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and some wheelchair-accessible facilities.

What is the location of the property in relation to key landmarks?

The property is located in South Townsville, just a 3-minute walk from the Maritime Museum of Townsville and 5 minutes from the Perc Tucker Regional Gallery. It is approximately 1 mile from The Strand Beach and ReefHQ.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available for guests, operational from 6:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of AUD 30.00 per stay, and rollaway beds can be requested for a fee of AUD 50.00 per stay. Advance request or confirmation may be required.

The Palmer Collective Hotel in Townsville

Average nightly price at The Palmer Collective by month, last 12 months (USD)
Month	Average price
January	$102
February	$106
March	$127
April	$134
May	$127
June	$132
July	$151
August	$135
September	$132
October	$120
November	$104
December	$91

What guests think

Across recent reviews, The Palmer Collective stands out for a walkable Palmer Street location and consistently clean rooms, while some guests note compact layouts and parking that can fill quickly during busy times.

Service is widely praised as welcoming and helpful, with staff resolving issues and accommodating early or late needs, though a few reported confusion with after-hours check-in. The on-site restaurant and bar earn strong feedback and breakfast gets mentions; facilities also include a pool (occasionally closed), a small gym, and guest laundry. Rooms are modern and generally quiet with very comfortable beds, but some mention elevator noise, sealed windows and fixed/cool air‑conditioning, plus occasional Wi‑Fi or TV dropouts. Expect a modern, good-value base for short stays close to dining and the stadium.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site restaurant and bar receive strong praise, and breakfast is noted positively. Facilities include a pool (occasionally closed), a small gym, and guest laundry; parking is limited or uncovered and can fill, with overflow sometimes across the road.

Related guest reviews

8

Graham

Oct 16, 2023

·

Stayed 2 nights

Stayed here many times since it is conveniently located, comfortable and fairly priced. Some things to take into account though: the aircon is set quite cold and cannot be adjusted, always turned it off at night; parking spaces fill quickly but spaces are available across the road at their sister hotel

8

Scott

Jul 15, 2025

·

Stayed 1 night

Staff helpful and polite. Close by to restaurants. Very limited parking onsite other guests double parked and blocked my 5am departure.

10

Peter

Nov 18, 2025

·

Stayed 1 night

Great spot, walkable to food and sites & nice staff. An ok gym and would stay again.

10

Aislinn

May 29, 2025

·

Stayed 1 night

really nice rooms and excellent restaurant

10

Kerry

Sep 7, 2024

·

Stayed 1 night

Staff were frirndly and helpful. Onsite restaurant had quality food open ftom 6am to 10pm.

10

Stephen

Dec 3, 2025

·

Stayed 1 night

We stayed 3 times at The Palmer. The attached Restaurant was quick, efficient and had some healthy and some decadent options. The rooms and ammenities are basic but comfortable. The free laundry facilities were nice but got a bit crowded for mid trip washing.

8

Hamilton-Gainey

Aug 2, 2024

·

Stayed 3 nights

The hotel and staff were great, clean, friendly and quiet. Only small down side was the pool was out of action, which would have been nice to know ahead of time and there is a construction happening next door, which affected carpaking on site. restaurant was amazing, great food and perfect location. I will come back and hopefully the pool will be open.

10

Toni

Oct 5, 2025

·

Stayed 1 night

Very clean. Comfortable beds. Quiet. Price was great. Bar was very nice and we received a complimentary drink.

10

Kathy

Mar 15, 2025

·

Stayed 4 nights

We had a ground floor room which was very comfortable and convenient for the cafe/restaurant and pool. The bed was comfortable. Good value.

10

SARAH

May 27, 2025

·

Stayed 1 night

Nice hotel in the middle of everything Enjoyed the option of set or buffet breakfast Would definitely stay here again

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently highlight very clean rooms and common areas. Some reported missed servicing, stained linen, or strong chemical/musty odors.

Related guest reviews

10

Denis

Nov 6, 2025

·

Stayed 2 nights

Always a great place to stay with clean rooms and great staff

10

Corinne

Jan 5, 2026

·

Stayed 2 nights

Great service spotless room. We were next to elevator which was a bit loud at times other than that perfect!

10

Amela

Jul 8, 2025

·

Stayed 4 nights

Great stay and rooms were very clean

6

John

Aug 3, 2023

·

Stayed 11 nights

Staff was great, room was comfortable and clean, but the active renovations starting early in the morning and constant bleach smell in my room keep me from giving more than a 3 star rating.

8

trevor

Apr 27, 2025

·

Stayed 1 night

The dooner had a stain on it. When we arrived the key wasn't coded to get into our room, had to go back to reception to get it fixed. Tv remote batteries where flat batteries.

10

Sharmane

Jul 3, 2023

·

Stayed 1 night

Very convenient location. Room was super clean, we were impressed. The most comfortable bed I have ever slept in! Highly recommend this place and we will definitely book here again!

6

Alison

Jan 18, 2024

·

Stayed 1 night

We booked using my points so can’t really complain, but the room was tiny and very musty. We were offered a breakfast to compensate, but has no time.

10

Scott

Feb 17, 2026

·

Stayed 4 nights

Clean room friendly staff

6

Annie

Oct 11, 2025

·

Stayed 3 nights

Stayed for 5 days no proper house keeping. Same bed lines, bin not emptied. Coffee and etc not refilled.

8

gregory

Jul 29, 2025

·

Stayed 4 nights

Friendly staff. Room was not serviced properly.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and compact with very comfortable beds and generally quiet halls. Some mention elevator-adjacent noise, sealed windows and fixed/cool air-conditioning, plus occasional Wi‑Fi/TV dropouts.

Related guest reviews

8

Dr. Tanya

May 17, 2025

·

Stayed 2 nights

Clean property, staff professional and responsive. I did have to reconnect the TV to the WiFi several times during my stay as it kept dropping out, but other than that, no issues.

8

Graham

Oct 16, 2023

·

Stayed 2 nights

Stayed here many times since it is conveniently located, comfortable and fairly priced. Some things to take into account though: the aircon is set quite cold and cannot be adjusted, always turned it off at night; parking spaces fill quickly but spaces are available across the road at their sister hotel

10

Bevan

Aug 16, 2024

·

Stayed 1 night

Rooms are a little smaller than normal but modern, good fittings and clean. Bedding is super comfortable. I didn't get any noise transferred from other rooms, individual aircon that worked fine and quiet. Can't ask for more than that.

2

Renee

May 19, 2025

·

Stayed 1 night

Do not stay in Room 307. The noise from the elevator is unbearable for $330 a night!!

8

Leisa

Jul 8, 2024

·

Stayed 1 night

Rooms very small but clean and comfortable

8

lee

Aug 16, 2024

·

Stayed 2 nights

Room was a bit small

8

Sharon

Aug 22, 2023

·

Stayed 2 nights

Ava on front desk was very helpful and understanding when we requested a room change from noisy room located directly next to elevator. Thankfully she was able to relocate us to a quieter room during a very busy period.

8

Steve

Jul 28, 2025

·

Stayed 1 night

Small room but ok for a night.

10

David

Aug 13, 2025

·

Stayed 5 nights

Spent five nights in Townsville and we couldn’t have picked a better hotel. From when we checked until check out, and everything in between, we were made to feel welcome from fantastic staff in all areas and they had the best beds. Marshmallow bed my partner called it. Was so comfortable. And location, well couldn’t have been better. So many eating options including there. Fantastic stay, would highly recommend and look forward to staying there again.

6

Chris

Jun 27, 2023

·

Stayed 1 night

My main issue with the room was lack of fresh air - the windows do not open, and when I arrived in the room it was like a refrigerator, and the cleaning detergents used were very pungent. Like there could have been some sort of accident pungent. Anyway, a window that opened would have been very handy but not to be. The hotel is in a nice area of Townsville, and the service and convenience was pretty good.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, professional and accommodating, often resolving issues and allowing early check-ins. A few guests experienced poor after-hours communication or brusque interactions at reception.

Related guest reviews

10

Leonard

Jan 25, 2025

·

Stayed 1 night

Staff were friendly and welcoming. Very enjoyable stay.

10

Gavin

Dec 24, 2024

·

Stayed 3 nights

Convenient location and very friendly receptionist

10

Vanessa

Oct 6, 2025

·

Stayed 1 night

Reception staff were very professional, informative & friendly. We were made to feel very welcome.

10

Ros

Oct 6, 2024

·

Stayed 1 night

Excellent customer service on check in. We were early but still accommodated and rooms swapped so we could check-in early.

10

Megan

Nov 27, 2025

·

Stayed 2 nights

Great staff who helped me with check in issue, can’t complain!

10

Gregory

Jan 23, 2025

·

Stayed 1 night

The reception staff were very friendly and helpful!

2

Fiona

Mar 30, 2025

·

Stayed 1 night

No notice about after hours checkin process was received. Very poor communications.

8

Amanda

Mar 13, 2023

·

Stayed 1 night

Great location, well appointed and clean. Only mishap was we had paid for a 12pm late check out and one of the staff knocked once then barged in telling us check out was at 10! Did not apologise! Incredibly rude and would strongly recommend they revise how they enter guest rooms for privacy.

6

Fiona

Apr 1, 2025

·

Stayed 1 night

Reception closed at 9pm so checkin was across the street at another hotel. A nightsafe would have been a better option to offer guests. The head Receptionist the next morning at checkout had an attitude and had very o customer service.

10

Jason

Oct 7, 2025

·

Stayed 3 nights

As per usual the team at the Hotel were great. Nothing was ever out of the question, and everything was done with a smile. Have been staying with this team for the last five years and will continue to do so whenever I'm in Townsville.

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AI-generated summary based on recent guest reviews

Location

Prime Palmer Street position with many dining options, and easy walks to the stadium and CBD; access across a pedestrian bridge helps. Some note it is a longer walk to the Strand.

Related guest reviews

10

Debra

May 5, 2024

·

Stayed 2 nights

It is the perfect location for my weekend trips to Townsville to watch the NQ Cowboys play.

8

Ian

Dec 18, 2022

·

Stayed 1 night

Restaurants nearby, but a good 20 minutes walk to The Strand and beachfront. Helpful staff, nice clean hotel, plenty of parking.

10

AD

Jun 4, 2024

·

Stayed 1 night

Walking distance to downtown

10

C

Aug 19, 2023

·

Stayed 3 nights

The hotel was well situated in a street with great restaurants and coffee options. It is a nice walk over a pedestrian bridge to the centre of Townsville. The staff are very friendly and helpful. This hotel represents good value for money.

10

Desmond

Apr 24, 2023

·

Stayed 2 nights

Great Location - handy to everything - dining, Cowboys stadium, strand etc.

10

Michelle

Aug 18, 2025

·

Stayed 2 nights

Great to walk to the stadium

10

Corinne

Nov 24, 2025

·

Stayed 1 night

Bed was very comfortable. Water pressure in shower awesome. Air-conditioning was nice and cold. Prime location! Thankyou

10

Martin

Oct 9, 2025

·

Stayed 3 nights

Good location. Clean rooms. Good to have a gym and a lot of restaurants nearby

10

Marika

Oct 6, 2025

·

Stayed 2 nights

Good stay close to restaurants and town will stay again

10

Karen

Aug 31, 2024

·

Stayed 1 night

Fantastic venue in a great location. Within walking distance to the city and perfect location to walk to the new Cowboys stadium

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AI-generated summary based on recent guest reviews

Dining

The on-site restaurant and bar are well regarded for quality meals and breakfast, with the option to take meals to rooms. Downsides were rare, limited to waits when busy and one poor coffee.

Related guest reviews

10

Russell

Aug 24, 2025

·

Stayed 1 night

Great location, made to feel very welcome. Safe and secure if travelling alone. Meals at restaurant below and can be taken back to room.

10

Rebecca

Jun 25, 2024

·

Stayed 3 nights

This hotel was perfect for our stay and the food at the restaurant was delicious.

10

Aislinn

May 29, 2025

·

Stayed 1 night

really nice rooms and excellent restaurant

10

Kerry

Sep 7, 2024

·

Stayed 1 night

Staff were frirndly and helpful. Onsite restaurant had quality food open ftom 6am to 10pm.

10

Bruce

Aug 7, 2024

·

Stayed 1 night

Especially liked the restaurant on site but had to wait an hour for dinner as it was so busy.

10

Toni

Oct 5, 2025

·

Stayed 1 night

Very clean. Comfortable beds. Quiet. Price was great. Bar was very nice and we received a complimentary drink.

10

Barton

Mar 18, 2024

·

Stayed 4 nights

Awesome location, great service and room. Good restaurant and bar too!

10

Jo-Anne

Jan 31, 2024

·

Stayed 1 night

Great staff, nothing was too much trouble, very comfortable bed and a great restaurant.

10

SARAH

May 27, 2025

·

Stayed 1 night

Nice hotel in the middle of everything Enjoyed the option of set or buffet breakfast Would definitely stay here again

10

Pippa

Jan 2, 2026

·

Stayed 2 nights

Great breakfast!!!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $107	9 $99	10 $121	11 $139	12 $112	13 $137	14 $133
15 $100	16 $121	17 $136	18 $126	19 $114	20 $105	21 $106
22 $102	23 $103	24 $108	25 $117	26 $111	27 $101	28 $105
29 $99	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
		1 $134	2 $246	3 $117	4 $105	5 $105
6 $103	7 $100	8 $103	9 $102	10 $102	11 $99	12 $103
13 $104	14 $105	15 $108	16 $107	17 $113	18 $104	19 $105
20 $105	21 $105	22 $108	23 $109	24 $118	25 $107	26 $106
27 $110	28 $109	29 $111	30 $111	31 $127

The Palmer Collective

Prices for The Palmer Collective

Monthly average prices

About this property

Location

Room options

Queen & Single Room

Deluxe King Room

Deluxe Queen Room

Guest reviews of The Palmer Collective

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Palmer Collective

Prices for upcoming dates